PCI Computer Services, Inc. 225 Main St. Suite L Chico, CA 95928 (530) 891-4152 Phone (530) 891-4125 Fax

Estimate

Date 11/29/2005 Estimate # 5453
Name / Address Hall, Brian Z-Axis 4100 East Third Ave. Fourth Floor Foster City, CA 94404

Project

Description #16 CASE (300W, MATX) (CA-TW-01VA) 754/AGP/A/V/L ABIT KV-85 MOTHERBOARD (MB-KV-85, 78656) SEMPRON 3400+ S754 PROCESSOR (SDA34BXBOX, 32141) 512MB DDR 400MHZ MEMORY (00463, 00462) WD 80GB SATA 1.5Gb/s HARD DRIVE (HD-D800JD, 40957) BLACK CD-ROM DRIVE (51003) LINKSYS KVM SWITCH W/ CABLES (75565) WINDOWS XP HOME EDITION (61901)
Rate 59.99 63.99 133.99 52.99 64.99 19.99 43.99 93.99
Total 59.99T 63.99T 133.99T 52.99T 64.99T 19.99T 43.99T 93.99T 533.92

Subtotal Sales Tax

$533.92 $38.71 $572.63

AMD Athlon 64 System Board Socket 754 Users Manual

Rev. 1.00

Copyright and Warranty Notice
The information in this document is subject to change without notice and does not represent a commitment on part of the vendor, who assumes no liability or responsibility for any errors that may appear in this manual. No warranty or representation, either expressed or implied, is made with respect to the quality, accuracy or fitness for any particular part of this document. In no event shall the manufacturer be liable for direct, indirect, special, incidental or consequential damages arising from any defect or error in this manual or product. Product names appearing in this manual are for identification purpose only and trademarks and product names or brand names appearing in this document are the property of their respective owners. This document contains materials protected under International Copyright Laws. All rights reserved. No part of this manual may be reproduced, transmitted or transcribed without the expressed written permission of the manufacturer and authors of this manual. If you do not properly set the motherboard settings, causing the motherboard to malfunction or fail, we cannot guarantee any responsibility.

Table of Contents

Chapter 1.

1-1. 1-2.

Introduction... 1-1
Features & Specifications..1-1 Layout Diagram....1-3

Chapter 2.

2-1. 2-2. 2-3. 2-4.

Hardware Setup... 2-1

Install The Motherboard...2-1 Install CPU, Heatsink and Fan Assembly..2-2 Install System Memory...2-4 Connectors, Headers and Switches...2-5 (1). ATX Power Input Connectors...2-5 (2). FAN Connectors....2-6 (3). CMOS Memory Clearing Header..2-7 (4). Front Panel Switches & Indicators Headers..2-8 (5). Additional USB Port Headers...2-9 (6). Front Panel Audio Connection Header..2-10 (7). Serial ATA Connectors...2-11 (8). Accelerated Graphics Port Slot..2-12 (9). Internal Audio Connectors...2-12 (10). Floppy and IDE Disk Drive Connectors..2-13 (11). Back Panel Connectors...2-14

Chapter 3.

3-1. 3-2. 3-3. 3-4. 3-5. 3-6. 3-7. 3-8. 3-9. 3-10. 3-11. 3-12.

BIOS Setup... 3-1

Standard CMOS Features...3-3 Advanced BIOS Features...3-6 Advanced Chipset Features...3-8 Integrated Peripherals...3-11 Power Management Setup...3-15 PnP/PCI Configurations...3-17 PC Health Status...3-19 Load Fail-Safe Defaults...3-20 Load Optimized Defaults...3-20 Set User Password....3-20 Save & Exit Setup....3-20 Exit Without Saving...3-20

Users Manual

Chapter 4.
Driver Installation... 4-1

Setup Items....4-2

Appendix A. How to Get Technical Support.. A-1

Introduction

Chapter 1. Introduction
1-1. Features & Specifications

1. CPU

Supports AMD Socket 754 Athlon 64/Sempron Processor with 1600MHz Hyper-Transport Supports AMD K8 CPU Cool n Quiet Technology

2. Memory

2 x 184-pin DIMM sockets Supports Dual channel DDR400/333 Un-buffered ECC/ Non-ECC memory Supports maximum memory capacity up to 2GB

3. Chipset

VIA K8M800 + VT8237R

4. Graphics

Integrated UniChrome Pro Graphics with 2D/3D/Video controller

5. SATA RAID

Serial ATA 1.5Gb/s data transfer rate Supports SATA RAID 0/1

6. LAN

On board 10/100M PHY

7. Audio

Onboard 5.1-channel Audio CODEC
8. Internal I/O Connectors
1x AGP 8X slot 3x PCI slots 1x Floppy port supports up to 2.88MB 2x Ultra DMA 133/100/66/33 connectors 2x Serial ATA 1.5Gb/s connectors 2x USB 2.0 headers 1x CD-IN 1x FP-Audio header

Chapter 1

9. Back Panel I/O
! 1x PS/2 keyboard, 1x PS/2 mouse 1x Parallel Port, 1x Serial Port, 1x VGA Connector 4x USB 2.0 Connectors 1x RJ-45 LAN Connector 1x Audio connector (Line-out, Line-in, MIC-in)

10. Miscellaneous

mATX form factor: 244 x 244 mm Specifications and information contained herein are subject to change without notice.

1-2. Layout Diagram

Hardware Setup
Chapter 2. Hardware Setup
Before the Installation: Turn off the power supply switch (fully turn off the +5V standby power), or disconnect the power cord before installing or unplugging any connectors or add-on cards. Failing to do so may cause the motherboard components or add-on cards to malfunction or damaged.
2-1. Install The Motherboard
Most computer chassis have a base with many mounting holes to allow motherboard to be securely attached on and at the same time, prevented from short circuits. There are two ways to attach the motherboard to the chassis base: 1. use with studs 2. or use with spacers In principle, the best way to attach the board is to use with studs. Only if you are unable to do this should you attach the board with spacers. Line up the holes on the board with the mounting holes on the chassis. If the holes line up and there are screw holes, you can attach the board with studs. If the holes line up and there are only slots, you can only attach with spacers. Take the tip of the spacers and insert them into the slots. After doing this to all the slots, you can slide the board into position aligned with slots. After the board has been positioned, check to make sure everything is OK before putting the chassis back on. ATTENTION: To prevent shorting the PCB circuit, please REMOVE the metal studs or spacers if they are already fastened on the chassis base and are without mounting-holes on the motherboard to align with.

Chapter 2

2-2. Install CPU, Heatsink and Fan Assembly
Please pay attention to the following notices before installing the CPU and heatsink/fan assembly. 1. Always use the processor with the Heatsink and Fan Assembly installed. 2. Do not touch the pins on the processor. 3. If you ever need to reinstall the Heatsink and fan Assembly, please clean the heatsink surface and apply new thermal interface material first. 3. Lower the locking lever to the fully locked position.

1. Pull out the socket locking lever slightly, then lift it up. 4. Apply thermal interface material.
2. Align the corner with triangle mark of the processor with the marking on the motherboard, and then place the processor vertical down into the socket.
5. Place the heatsink and fan assembly onto the retention frame. Match the heatsink clip with the socket mounting lug. Hook the spring clip to the mounting lug.
6. On the other side, push the retention clip straight down to lock into the plastic lug on the retention frame.
7. Turn the cam lever to lock into the retention frame.
8. Attach the four-pin power plug from the heatsink and fan assembly to the CPU FAN connector. For detailed information on how to install your heatsink and fan assembly, please refer to the instruction manual came packed with the heatsink and fan assembly you bought.
2-3. Install System Memory
This system board provides two 184-pin DDR DIMM slots for DDR400 memory modules with memory expansion size up to 2GB.
Bank Bank 0, 1 (DIMM1) Bank 2, 3 (DIMM2)
Memory Module 256MB, 512MB, 1GB 256MB, 512MB, 1GB Total System Memory
Total Memory 256MB ~ 1GB 256MB ~ 1GB 256MB ~ 2GB
NOTE: Usually there is no hardware or BIOS setup require after adding or removing memory modules, but you will have to clear the CMOS memory first if any memory module related problem occurs. Power off the computer and unplug the AC power cord before installing or removing memory modules. 1. Locate the DIMM slot on the board. 2. Hold two edges of the DIMM module carefully, keep away of touching its connectors. 3. Align the notch key on the module with the rib on the slot. 4. Firmly press the module into the slots until the ejector tabs at both sides of the slot automatically snaps into the mounting notch. Do not force the DIMM module in with extra force as the DIMM module only fit in one direction. 5. To remove the DIMM modules, push the two ejector tabs on the slot outward simultaneously, and then pull out the DIMM module. ATTENTION: Static electricity can damage the electronic components of the computer or optional boards. Before starting these procedures, ensure that you are discharged of static electricity by touching a grounded metal object briefly. KV-85
2-4. Connectors, Headers and Switches
Here we will show you all of the connectors, headers and switches, and how to connect them. Please read the entire section for necessary information before attempting to finish all the hardware installation inside the computer chassis. A complete enlarged layout diagram is shown in Chapter 1 for all the position of connectors and headers on the board that you may refer to. WARNING: Always power off the computer and unplug the AC power cord before adding or removing any peripheral or component. Failing to so may cause severe damage to your motherboard and/or peripherals. Plug in the AC power cord only after you have carefully checked everything. (1). ATX Power Input Connectors This motherboard provides two power connectors to connect to an ATX12V power supply.

NOTE: It is recommended to connect to a power supply with 350W, 20A +5VDC capacity at least for heavily loaded system, and 2A +5VSB capacity at least for supporting wake-up features.
(2). FAN Connectors These 3-pin connectors each provide power to the cooling fans installed in your system. The CPU must be kept cool by using a powerful fan with heatsink. The system is capable of monitoring the speed of the CPU fan. CPUFAN1: CPU Fan Power Connector CASFAN1: Auxiliary Fan Power Connector
WARNING: These fan connectors are not jumpers. DO NOT place jumper caps on these connectors.
(3). CMOS Memory Clearing Header This header uses a jumper cap to clear the CMOS memory. Pin 1-2 shorted (default): Normal operation. Pin 2-3 shorted: Clear CMOS memory.
WARNING: Turn the power off first (including the +5V standby power) before clearing the CMOS memory. Failing to do so may cause your system to work abnormally or malfunction.
Front Panel Switches & Indicators Headers
These headers are used for connecting switches and LED indicators on the chassis front panel. Watch the power LED pin position and orientation. The mark + align to the pin in the figure below stands for positive polarity for the LED connection. Please pay attention to connect these headers. A wrong orientation will only cause the LED not lighting, but a wrong connection of the switches could cause system malfunction.
SJ1: Connects to ACPI LED cable of chassis front panel. SPK1: Connects to the System Speaker cable of chassis. HDDLED (Pin 1, 3): Connects to the HDD LED cable of chassis front panel. RST (Pin 5, 7): Connects to the Reset Switch cable of chassis front panel. MSGLED (Pin 2, 4): Connecting pins 2 and 4 to a single or dual color front panel mounted LED provides power on/off, sleep, and message waiting indication. PWR (Pin 6, 8): Connects to the Power Switch cable of chassis front panel.
(5). Additional USB Port Headers These headers each provide 2 additional USB 2.0 ports connection through an USB cable designed for USB 2.0 specifications.

Pin Assignment VCC Data0 Data0 + Ground NC

Pin 10

Pin Assignment VCC Data1 Data1 + Ground NC
(6). Front Panel Audio Connection Header This header provides the connection to audio connector at front panel. To use the audio connector at front panel, remove all the jumpers on this header, and then connect to front panel by the extension cable provided with the chassis. To use the audio connector at rear panel, disconnect the extension cable, attach the jumpers back at pin 5-6, and pin 9-10 (default setting).
Pin Assignment Audio Mic. Audio Mic. Bias Speaker Out Right Channel X Speaker Out Left Channel
Pin Pin Assignment 2 Ground 4 VCC Speaker Out Right 6 Channel Return 8 NC Speaker Out Left 10 Channel Return
(7). Serial ATA Connectors These connectors are provided to attach one Serial ATA device at each channel via Serial ATA cable.
(8). Accelerated Graphics Port Slot This slot supports an optional AGP graphics card up to AGP 8X mode.
ATTENTION: This motherboard does not support 3.3V AGP cards. Use only 1.5V or 0.8V AGP cards. (9). Internal Audio Connectors These connectors connect to the audio output of internal CD-ROM drive or add-on card.
(10). Floppy and IDE Disk Drive Connectors
The FDC1 connector connects up to two floppy drives with a 34-wire, 2-connector floppy cable. Connect the single end at the longer length of ribbon cable to the FDC1 on the board, the two connectors on the other end to the floppy disk drives connector. Generally you need only one floppy disk drive in your system. NOTE: The red line on the ribbon cable must be aligned with pin-1 on both the FDC1 port and the floppy connector. Each of the IDE port connects up to two IDE drives at Ultra ATA/100 mode by one 40-pin, 80-conductor, and 3-connector Ultra ATA/66 ribbon cables. Connect the single end (blue connector) at the longer length of ribbon cable to the IDE port of this board, the other two ends (gray and black connector) at the shorter length of the ribbon cable to the connectors of your hard drives.
NOTE: Make sure to configure the Master and Slave relation before connecting two drives by one single ribbon cable. The red line on the ribbon cable must be aligned with pin-1 on both the IDE port and the hard-drive connector.

(11). Back Panel Connectors
Mouse: Connects to PS/2 mouse. Keyboard: Connects to PS/2 keyboard. LPT1: Connects to printer or other devices that support this communication protocol. COM1: Connects to external modem, mouse or other devices that support this communication protocol. VGA1: Connects to monitor input. LAN: Connects to Local Area Network. USB1/USB2: Connects to USB devices such as scanner, digital speakers, monitor, mouse, keyboard, hub, digital camera, joystick etc. JS1: Line-In: Connects to the line out from external audio sources. Line-Out: Connects to the front left and front right channel in the 5.1-channel or regular 2-channel audio system. Mic-In: Connects to the plug from external microphone.

BIOS Setup

Chapter 3. BIOS Setup
This motherboard provides a programmable EEPROM that you can update the BIOS utility. The BIOS (Basic Input/Output System) is a program that deals with the basic level of communication between processor and peripherals. Use the BIOS Setup program only when installing motherboard, reconfiguring system, or prompted to Run Setup. This chapter explains the Setup Utility of BIOS utility. After powering up the system, the BIOS message appears on the screen, the memory count begins, and then the following message appears on the screen: PRESS DEL TO ENTER SETUP If this message disappears before you respond, restart the system by pressing <Ctrl> + <Alt> + <Del> keys, or by pressing the Reset button on computer chassis. Only when it failed by these two methods can you restart the system by powering it off and then back on. After pressing <Del> key, the main menu screen appears. Phoenix AwardBIOS CMOS Setup Utility Standard CMOS Features Advanced BIOS Features Advanced Chipset Features Advanced Chipset Features Power Management Setup PnP/PCI Configurations PC Health Status Esc : Quit F10 : Save & Exit Setup : Select Item 6A7L1A1Z Frequency/Voltage Control Load Fail-Safe Defaults Load Optimized Defaults Set User Password Save & Exit Setup Exit Without Saving
Time, Date, Hard Disk Type NOTE: In order to increase system stability and performance, our engineering staffs are constantly improving the BIOS menu. The BIOS setup screens and descriptions illustrated in this manual are for your reference only, and may not completely match with what you see on your screen.

Chapter 3

This item selects the priority of bootable add-in devices. Quick Power On Self Test: When set to [Enabled], this item speeds up the Power On Self Test (POST) after powering on the system. The BIOS shorten or skip some check during the POST. First Boot Device / Second Boot Device / Third Boot Device / Boot Other Device: Select the drive to boot first, second and third in the [First Boot Device], [Second Boot Device], and [Third Boot Device] items respectively. The BIOS will boot the operating system according to the sequence of the drive selected. Set [Boot Other Device] to [Enabled] if you wish to boot from another device other than these three items. Swap Floppy Drive: When set to [Enabled], and the system is booting from the floppy drive, the system will boot from drive B instead of the regular drive A. There must be two floppy drives connected in the system to use this function.
Boot Up Floppy Seek: When set to [Enabled], the BIOS will check whether the floppy disk drive is installed or not. Boot Up NumLock Status: This item determines the default state of the numeric keypad at system booting up. [On]: The numeric keypad functions as number keys. [Off]: The numeric keypad functions as arrow keys. Security Option: This item determines when the system will prompt for password - every time the system boots or only when enters the BIOS setup. [Setup]: The password is required only when accessing the BIOS Setup. [System]: The password is required each time the computer boots up. NOTE: Dont forget your password. If you forget the password, you will have to open the computer case and clear all information in the CMOS before you can start up the system. But by doing this, you will have to reset all previously set options. Small Logo(EPA) Show: Enables or disables the display of the EPA logo during boot.
3-3. Advanced Chipset Features
Phoenix Award WorkstationBIOS CMOS Setup Utility Advanced Chipset Features AGP & P2P Bridge Control Press Enter Item Help DRAM Clock/Drive Control Press Enter LDT & PCI Bus Control Press Enter Vlink Data Rate 8X Init Display First PCI Slot
:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help F5: Previous Values F6: Fail-Safe Defaults F7: Optimized Defaults

OnChip PCI Device:

Click <Enter> key to enter its submenu: Phoenix Award WorkstationBIOS CMOS Setup Utility VIA OnChip IDE Device OnChip Audio Controller Enabled Item Help OnChip LAN Controller Enabled -LAN Boot ROM Disabled OnChip USB Controller All Enabled -USB 2.0 Support Enabled -USB Keyboard Support via OS -USB Mouse Support via OS
:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help F5: Previous Values F6: Fail-Safe Defaults F7: Optimized Defaults OnChip Audio Controller: This option enables or disables the audio controller. OnChip LAN Controller: This option enables or disables the LAN controller. ! LAN Boot ROM:
This item enables or disables the Boot ROM on LAN controller. OnChip USB Controller: This option enables or disables the USB controller. ! USB 2.0 Support:
This option enables or disables the USB 2.0 controller. ! USB Keyboard Support via:
This item allows you to select [BIOS] for using USB keyboard in DOS environment, or [OS] in OS environment.
BIOS Setup ! USB Mouse Support via:
This item allows you to select [BIOS] for using USB mouse in DOS environment, or [OS] in OS environment.

SuperIO Device:

Click <Enter> key to enter its submenu: Phoenix Award WorkstationBIOS CMOS Setup Utility SuperIO Device Onboard FDD Controller Enabled Item Help Onboard Serial Port 3F8/IRQ4 ` Onboard Parallel Port 378/IRQ7 -Parallel Port Mode ECP -ECP Mode Use DMA 3
:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help F5: Previous Values F6: Fail-Safe Defaults F7: Optimized Defaults Onboard FDD Controller: This option enables or disables the onboard FDC controller. Onboard Serial Port: This item determines which I/O addresses the onboard Serial Port controller will access. [Auto]: The system automatically select an I/O address for the onboard Serial Port. [3F8/IRQ4, 2F8/IRQ3, 3E8/IRQ4, 2E8/IRQ3]: Allows you to manually select an I/O address for the onboard Serial Port. [Disabled]: Disables the onboard Serial Port. Onboard Parallel Port: This item specifies the I/O address used by the parallel port. [Disabled]: This option prevents the parallel port from accessing any system resources. When the value of this option is set to [Disabled], the printer port becomes unavailable. [378/IRQ7]: This option allows the parallel port to use [378/IRQ7] as its I/O port address. The majority of parallel ports on computer systems use IRQ7 and I/O Port 378H as the standard setting. [278/IRQ5]: This option allows the parallel port to use [278/IRQ5] as its I/O port address. [3BC/IRQ7]: This option allows the parallel port to use [3BC/IRQ7] as its I/O port address.

Parallel Port Mode:

This item specifies the parallel port mode. [SPP]: (Standard Parallel Port) Allows bi-directional parallel port operation at normal speed. [EPP]: (Enhanced Parallel Port) Allows bi-directional parallel port operation at maximum speed. [ECP]: (Extended Capabilities Port) Allows bi-directional parallel port operation at a speed faster than the normal modes data transfer rate. [ECP+EPP]: Allows parallel port operation at ECP and EPP mode. [Normal]: Allows the standard parallel port mode to be used. ! ECP Mode Use DMA:
This item selects the DMA channel of the parallel port.
3-5. Power Management Setup
Phoenix Award WorkstationBIOS CMOS Setup Utility Power Management Setup Power Button Function Instant-Off Item Help Restore on AC Power Loss Power Off AMD K8 CoolnQuiet control Auto Wake Up by PME# of PCI Disabled Wake Up by Ring Disabled Wake Up by Alarm Disabled -Date(of Month) Alarm 0 -Time(hh: mm: ss:) Alarm 0 : 0 : 0
:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help F5: Previous Values F6: Fail-Safe Defaults F7: Optimized Defaults Power Button Function: This item selects the method of powering off your system: [Delay 4 Sec.]: Pushing the power button for more than 4 seconds will power off the system. This will prevent the system from powering off in case you accidentally hit or pushed the power button. [Instant-Off]: Pressing and then releasing the power button at once will immediately power off the system. PWRON After PWR-Fail: This item selects the system action after an AC power failure. [Power Off]: When power returns after an AC power failure, the systems power remains off. You must press the Power button to power-on the system. [Power On]: When power returns after an AC power failure, the systems power will be powered on automatically. [Last State]: When power returns after an AC power failure, the system will return to the state where you left off before power failure occurs. If the systems power is off when AC power failure occurs, it will remain off when power returns. If the systems power is on when AC power failure occurs, the system will power-on when power returns. AMD K8 Cool n Quiet Control: This option enables or disables the AMD K8 cool and quiet function. Wake Up by PME# of PCI: When set to [Enabled], access to the onboard LAN or a PCI card such as a modem or LAN card will cause the system to wake up. The PCI card must support the wake up function.

Item Help

:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help F5: Previous Values F6: Fail-Safe Defaults F7: Optimized Defaults DIMM Voltage Adjust: This item adjusts the voltage delivered to the DIMM memory. CPU Clock: Use the CPU Host Clock to set the frontside bus frequency for the installed processor (Min 200 MHz, Max 232 MHz). Users Manual
3-8. Load Fail-Safe Defaults
This option loads the BIOS default values for the most stable, minimal-performance system operations.
3-9. Load Optimized Defaults
This option loads the BIOS default values that are factory settings for optimal-performance system operations.

3-10. Set User Password

This option protects the BIOS configuration or restricts access to the computer itself.
3-11. Save & Exit Setup
This option saves your selections and exits the BIOS setup menu.
3-12. Exit Without Saving
This option exits the BIOS setup menu without saving any change.

Driver Installation

Chapter 4. Driver Installation
All the necessary drivers are included within the Drivers & Utilities CD that came packed with the motherboard. The display shown in the following figure should appear after inserting the Drivers & Utilities CD into your CD-ROM drive, if not, enter $ [My Computer] $ [CD-ROM] Drive $ double click [autorun.exe]. Please follow the on-screen instruction.

Chapter 4

4-1. Setup Items

Drivers:

VIA 4in1 Driver
Install the VIA 4-in-1 driver for Windows Operating System.

VIA VGA Driver

Install the VIA VGA graphic driver for Windows Operating System.

Audio Driver

Install the audio driver for Windows Operating System.

LAN Driver

Install the LAN driver for Windows Operating System.

VIA USB 2.0 Driver

(1) Install the VIA USB 2.0 driver for Windows 98/ME Operating System. (2) The installation of USB 2.0 driver for Windows XP or Windows 2000 is currently available by updating the latest service pack from Microsofts website.

VIA South Bridge SATA RAID Driver
Install the VIA Serial ATA RAID driver for Windows Operating System.

AMD CoolnQuiet Driver

Install the AMD Athlon 64 Processor driver for Windows Operating System.
Manual: View the users manual in PDF file.
Utility: Click to enter the sub-screen for installing software like Award Flash, Acrobat Reader, DirectX, and LoFormat utility.
ABIT Utility: This model does not support ABIT Utility.
Browse CD: Browse the contents of this CD-ROM.

Close:

Exit the CD setup Items Menu.
How to Get Technical Support
Appendix A. How to Get Technical Support
(From our website) http://www.abit.com.tw (In North America) http://www.abit-usa.com (In Europe) http://www.abit.nl Thank you for choosing ABIT products. ABIT sells all our products through distributors, resellers and system integrators; we have no direct sales to end-users. Before sending email for tech support please check with your resellers or integrators if you need any services, they are the ones who sold you your system and they should know best as to what can be done, how they serve you is a good reference for future purchases. We appreciate every customer and would like to provide the best service to you. Providing fast service to our customers is our top priority. However we receive many phone calls and a huge amount of email from all over the world. At the present time it is impossible for us to respond to every single inquiry. We have done many compatibility tests and reliability tests to make sure our products have the best quality and compatibility. In case you need service or technical support, please understand the constraints that we have and always check with the reseller who sold the product to you first. To expedite service, we recommend that you follow the procedures outlined below before contacting us. With your help, we can meet our commitment to provide the best service to the greatest number of ABIT customers: 1. Check the Manual. It sounds simple but we have taken a lot of care in making a well-written and thorough manual. It is full of information that doesn't only pertain to motherboards. The CD-ROM included with your board will have the manual as well as drivers. If you don't have either one, go to our Program Download area of the website or our FTP server. 2. Download latest BIOS, software or drivers. Please go to our Program Download area on our website to check to see if you have the latest BIOS. They are developed over periods of time to fixes bugs or incompatibilities. Also please make sure you have the latest drivers from your peripheral card makers! 3. Check the ABIT Technical Terms Guide and FAQ on our website. We are trying to expand and make the FAQs more helpful and information rich. Let us know if you have any suggestions. For hot topics, check out our HOT FAQ!

Appendix A

4. Internet Newsgroups. These are a great source of information and many people there can offer help. ABIT's Internet News group, alt.comp.periphs.mainboard.abit, is an ideal forum for the public to exchange information and discuss experiences they have had with ABIT products. Many times you will see that your question has already been asked before. This is a public Internet news group and it is reserved for free discussions. Here is a list of some of the more popular ones: alt.comp.periphs.mainboard.abit comp.sys.ibm.pc.hardware.chips alt.comp.hardware.overclocking alt.comp.hardware.homebuilt alt.comp.hardware.pc-homebuilt 5. Ask your reseller. Your ABIT authorized distributor should be able to provide the fastest solution to your technical problem. We sell our products through distributors who sell to resellers and stores. Your reseller should be very familiar with your system configuration and should be able to solve your problem much more efficiently than we could. After all, your reseller regards you as an important customer who may purchase more products and who can urge your friends to buy from him or her as well. They integrated and sold the system to you. They should know best what your system configuration is and your problem. They should have reasonable return or refund policies. How they serve you is also a good reference for your next purchase. 6. Contacting ABIT. If you feel that you need to contact ABIT directly you can send email to the ABIT technical support department. First, please contact the support team for the branch office closest to you. They will be more familiar with local conditions and will have better insight as to which resellers offer what products and services. Due to the huge number of emails coming in every day and other reasons, such as the time required for problem reproduction, we will not be able to reply to every email. Please understand that we are selling through distribution channels and while we don't have the resources to serve every end-user, we will do our best to help every customer. Please also remember that for many of our technical support team English is a second language. You will have a better chance of getting a helpful answer if your question can be quickly understood. Be sure to use very, simple, concise language that clearly states the problem, avoid rambling or flowery language, and always list your system components and operating system. Here is the contact information for our branch offices:

Thank You ABIT Computer Corporation

http://www.abit.com.tw