1209-1214-KEY 1214-KEYA

CAV2-10000 LINES PLUS 14 GB 8MM TAPE BACKUP NTS 8 SERIAL I/O PORTS NTS 16 SERIAL I/O PORTS SUN SBUS EXPANSION CABINET HIGH SPD SERIAL INT SPARC 5 SPARC 1 GB INTERNAL HARD DRIVE PAR PRNTR CBL CENTRONICS PAR PRNTR CBL IBM 32MB SIMM MEMORY STRIP 2.4 SOLARIS HARD COPY DOCS AURORA 8 PORTS AURORA 16 PORTS CARD SUN 2.5GB TAPE DR 2.1GB INTERNAL DISK SPC 5TO20 150MHZ UG SP 10TO20 S150MHZ UG S 10TO20 D 150MHZ UG S10 SGL TO 150MHZ UG S20 SGL TO 150MHZ UG S10 DUAL TO150MHZ UG S20 DUAL TO150MHZ UG 2.5GB BLANK TAPE OL810E LED PRINTER 1 GB INTERNAL HDU 810 TONER CART 810 IMAGE DRUM NTS CD-ROM CENTREVU EXPLORER CENTREVU EXPLOR DOC PT SECR DEVICE - KEY PT SECR DEVICE - KEY
MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 728.68 285.00 6.84 7.80 8.21 728.68 285.00 6.84 7.80 8.21 891.29 136.80 N/A N/A N/A 1,296.00 136.80 N/A N/A N/A 1,728.00 136.80 N/A N/A N/A 2,592.00 136.80 N/A N/A N/A 3,456.00 136.80 N/A N/A N/A 4,320.00 136.80 N/A N/A N/A 5,760.00 136.80 N/A N/A N/A 1,728.00 285.00 N/A N/A N/A 2,592.00 285.00 N/A N/A N/A 3,456.00 285.00 N/A N/A N/A 5,184.00 285.00 N/A N/A N/A 6,912.00 285.00 N/A N/A N/A 8,640.00 285.00 N/A N/A N/A 11,520.00 285.00 N/A N/A N/A 8,640.00 684.00 N/A N/A N/A 12,960.00 684.00 N/A N/A N/A 17,280.00 684.00 N/A N/A N/A 21,600.00 684.00 N/A N/A N/A 25,920.00 684.00 N/A N/A N/A 30,240.00 684.00 N/A N/A N/A 34,560.00 684.00 N/A N/A N/A 10,080.00 1,140.00 N/A N/A N/A 15,120.00 1,140.00 N/A N/A N/A 20,160.00 1,140.00 N/A N/A N/A 25,200.00 1,140.00 N/A N/A N/A 30,240.00 1,140.00 N/A N/A N/A 35,280.00 1,140.00 N/A N/A N/A 40,320.00 1,140.00 N/A N/A N/A 950.40 136.80 N/A N/A N/A 1,425.60 136.80 N/A N/A N/A Page 14 TECH II BUSINESS SERVICES, INC. PROPRIETARY
1214-LOK 1214-LOKA 1227-311 1227-312 1227-313 1227-314 1227-315 1227-316 1227-317 1227-321 1227-322 1227-323 1227-324 1227-325 1227-326 1227-327 1227-331 1227-332 1227-333 1227-334 1227-335 1227-336 1227-337 1227-341 1227-342 1227-343 1227-344 1227-345 1227-346 1227-347 1227-411 1227-412
PT SECR DEVICE - LOCK PT SECR DEVICE - LOCK DEF CALL CENTER: 0-12 AGENTS CALL CTR: 25 AGT CALL CTR: 50 AGT CALL CTR: 100 AGNT CALL CTR: 300 AGNT CALL CTR: 600 AGNT CALL CTR: MAX AGNT CC PLUS:12 AGT CC PLUS:25 AGT CC PLUS:50 AGT CC PLUS:100 AGNT CC PLUS:300 AGNT CC PLUS:600 AGNT CC PLUS:MAX AGNT CC DELUXE: 12 AGT CC DELUXE: 25 AGT CC DELUXE: 50 AGT CC DELUXE: 100 AGT CC DELUXE: 300 AGT CC DELUXE: 600 AGT CC DELUXE:MAX AGT CC ELITE: 0-12 AGT CC ELITE: 0-25 AGT CC ELITE: 0-50 AGT CC ELITE: 0-100 AGT CC ELITE: 0-300 AGT CC ELITE: 0-600 AGT CC ELITE: 0-MAX AGT CC BASIC 12 AGNTS CC BASIC 25 AGNTS

1253-MLF 1253-MVP 1253-NET 1253-NETA 1253-NHC 1253-NHI 1253-NHIA 1253-NLC 1253-NLW 1253-NLWA 1253-NUU 1253-S10 1253-S10A 1253-S30 1253-S30A 1253-S50 1253-S50A 1253-TDU 1253-U09A 1253-U25A 1253-U34A 1253-VHC 1253-VPC 1253-VSU 1253-V63 1253-V64 1253-ZDA 1253-Z31 1253-153 1253-154 1253-163 1253-164
AUDIX MLF ACTIVATION MIG AVP TO DEF-AUDIX DA DNET RTU-NEW DA DNET RTU-AMKT NTWRKING HIGH RTU CR DA DNET HS RTU-NEW DA DNET HS RTU-AMKT NETWRKING LOW RTU CR DA DNET LS RTU-NEW DA DNET LS RTU-AMKT UPG RTU DA3.1 ENG123 DA ADD 5HRS RTU-NEW DA ADD 5HRS RTU-NEW DA 5HR RTU 15-45 NEW DA 5HR RTU 14-45 AM DA 5HR RTU 50-100NEW DA 5HR RTU 50-100 AM UPG RTU DA3.1 TDD D-AUD RTU 6-15HR UPD D-AUD RTU 15-40HR UP D-AUD RTU 6-40HR UPG HRS OF STOR RTU CR/5 DA RTU CREDIT 2 PTS HRS OF STORAGE-UPG R1V6 AUDIX RTU 1CAB R1V6 AUDIX RTU 2CAB D AUDIX 3.2 RTU UPG RTU DA3.1 UPGD AUDIX SM V5 UPGRADE AUDIX 2CAB V5 UPGRAD R1V6 1CAB UPGRADE R1V6 2CAB UPGRADE
MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 360.00 114.00 N/A N/A N/A 360.00 114.00 N/A N/A N/A 5,443.20 513.00 28.50 28.50 28.50 5,767.20 513.00 28.50 28.50 28.50 0.00 51.30 N/A N/A N/A 24.00 102.60 11.40 13.00 13.68 1,097.28 102.60 11.40 13.00 13.68 1,216.08 102.60 11.40 13.00 13.68 360.00 34.20 N/A N/A N/A 381.60 34.20 N/A N/A N/A 1,800.00 171.00 N/A N/A N/A 1,908.00 171.00 N/A N/A N/A 0.00 102.60 N/A N/A N/A 144.00 102.60 N/A N/A N/A 158.40 102.60 N/A N/A N/A 1,080.00 51.30 N/A N/A N/A 1,198.80 51.30 N/A N/A N/A 720.00 68.40 N/A N/A N/A 763.20 85.50 N/A N/A N/A 0.00 342.00 N/A N/A N/A 1,484.57 136.80 11.40 13.00 13.68 1,642.97 136.80 11.40 13.00 13.68 3,600.00 342.00 N/A N/A N/A 3,996.00 342.00 N/A N/A N/A 0.00 46.74 N/A N/A N/A 2,996.57 273.60 11.40 13.00 13.68 3,304.01 273.60 N/A N/A N/A 723.46 68.40 2.28 2.60 2.74 802.66 68.40 2.28 2.60 2.74 363.46 34.20 2.28 2.60 2.74 403.06 34.20 2.28 2.60 2.74 1,080.00 51.30 N/A N/A N/A Page 20 TECH II BUSINESS SERVICES, INC. PROPRIETARY
1253-183 1253-184 1256-AAG 1256-AAGA 1256-AEC 1256-AMC 1256-AMI 1256-AMIA 1256-AMS 1256-AMSA 1256-AR1 1256-AR1A 1256-CAC 1256-CAS 1256-CASA 1256-DAE 1256-DAEA 1256-DAX 1256-DAXA 1256-DCC 1256-DCI 1256-DCIA 1256-DCS 1256-DCSA 1256-DMC 1256-DM1 1256-DM1A 1256-DNH 1256-DNHA 1256-DNL 1256-DNLA 1256-DNU
R1V8 RTU 1CAB UPGRD R1V8 RTU 2CAB UPGRD AMIS ANALOG RTU AMIS ANALOG RTU AMER ENG CRED 3.2 AMIS ANALOG CREDIT RTU AMIS ANA/NET RTU AMIS ANA/NET AMIS NODE RTU AMIS NODE RTU AUDIX R1 NODE RTU AUDIX R1 NODE RTU ADDL CA REC CRED AD CAS REC70K AD CAS REC70K AMER ENG RTU AMER ENG RTU/UPGR3.2 DEFINITY AUDIX RTU DEFINITY AUDIX RTU DCS AUDIX CREDIT DEF,85,G2 INTEG SFT DEF,85,G2 INTEG SFT RTU DCS AUDIX RTU DCS AUDIX DISK MIRROR RTU CR/5 DMS100 SWI INTEG SFT DMS100 SWI INTEG SFT DIG NETWORKING/H SPD DIG NETWORKING/H SPD DIG NETWORKING/L SPD DIG NETWORKING/L SPD AMER 123 RTU

MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 2,256.91 231.42 4.56 5.20 5.47 2,504.59 231.42 4.56 5.20 5.47 3,426.91 324.90 4.56 5.20 5.47 3,803.47 324.90 4.56 5.20 5.47 3,246.91 316.92 4.56 5.20 5.47 3,603.31 316.92 4.56 5.20 5.47 0.00 51.30 N/A N/A N/A 2,880.00 273.60 2.28 2.28 2.28 3,052.80 273.60 2.28 2.28 2.28 1,830.74 171.00 2.28 2.28 2.28 1,938.74 171.00 2.28 2.28 2.28 9.60 231.42 4.56 5.20 5.47 108.00 218.88 51.30 58.48 61.56 2,381.76 218.88 51.30 58.48 61.56 2,635.20 218.88 51.30 58.48 61.56 48.00 513.00 22.80 25.99 27.36 5,486.40 513.00 57.00 64.98 68.40 6,080.40 513.00 57.00 64.98 68.40 5,040.00 456.00 N/A N/A N/A 5,594.40 456.00 N/A N/A N/A 2,230.85 307.80 46.74 53.28 56.09 5,040.00 478.80 N/A N/A N/A 5,544.00 478.80 N/A N/A N/A 7,372.80 114.00 N/A N/A N/A 1,474.56 228.00 N/A N/A N/A 48.00 68.40 22.80 25.99 27.36 764.57 68.40 11.40 13.00 13.68 843.77 68.40 11.40 13.00 13.68 0.00 136.80 N/A N/A N/A 63.29 136.80 N/A N/A N/A 67.61 136.80 N/A N/A N/A 0.00 51.30 N/A N/A N/A Page 24 TECH II BUSINESS SERVICES, INC. PROPRIETARY
1256-S15 1256-S15A 1256-S30 1256-S30A 1256-S50 1256-S50A 1256-TDC 1256-TPI 1256-TPIA 1256-TP3 1256-TP3A 1256-VHC 1256-VPC 1256-VP2 1256-VP2A 1256-VRC 1256-VRP 1256-VRPA 1256-VS1 1256-VS1A 1256-VS2 1256-VS8 1256-VS8A 1256-30H 1256-30M 1256-5EC 1256-5ES 1256-5ESA 1257-MLC 1257-MLI 1257-MLIA 1258-CAE
RTU 5HR/150 + HR PK RTU 5HR/150 + HR PK RTU 5 HR/30-49 HR PK RTU 5 HR/30-49 HR PK RTU 5 HR/50-99 HR PK RTU 5 HR/50-99 HR PK TDD CRED 3.2 RTU INTER ONECHANNEL RTU INTER ONECHANNEL TCPIP INT AUDIX 3.3 TCPIP INT AUDIX 3.3 HOURS RTU CREDIT/5 PORT CREDIT/2 RTU TWO VOICE PORTS RTU TWO VOICE PORTS VOICE RESP CREDIT RTU VOICE RESPNS PKG RTU VOICE RESPNS PKG INT AUD RTU SFT CART INT AUD RTU SFT CART INT AUD MULTMDIA RTU AUDIX APP NODE2-8RTU AUDIX APP NODE2-8RTU INTUITY 30 HOURS OF ADDITIONAL STORAGE INTUITY 30 HOURS OF MIRRORING SWITC INTEG CR 5ESS 5ESS SWIT INTEG SFTW 5ESS SWIT INTEG SFTW ML SWITCH INTG CRED ML SWITCH INTG ML SWITCH INTG IL AE RTU CREDIT

1321-382 1321-382A 1321-383 1321-383A 1321-384 1321-384A 1321-385 1321-385A 1321-386 1321-386A 1321-390 1321-390A 1321-391 1321-391A 1321-392 1321-392A 1321-393 1321-393A 1321-394 1321-394A 1322-009 1322-265 1323-061 1323-061A 1335-PRO 1335-PRU 1335-STA 1335-WIN 1460-064 1480-001 1480-002 1480-003
MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 0.00 0.00 114.00 129.96 136.80 0.00 0.00 114.00 129.96 136.80 95.69 N/A N/A N/A N/A 756.38 N/A 18.24 20.79 25.17 1,227.90 N/A 18.24 20.79 25.17 1,073.18 285.00 3.42 3.90 4.72 1,073.18 285.00 3.42 3.90 4.10 175.58 17.10 0.57 0.65 0.79 117.90 285.00 1.14 1.30 1.57 107.29 N/A N/A N/A N/A 287.90 285.00 1.14 1.30 1.57 61.79 N/A N/A N/A N/A 65.18 N/A N/A N/A N/A 61.79 N/A N/A N/A N/A 65.18 N/A N/A N/A N/A 57.24 N/A N/A N/A N/A 60.38 N/A N/A N/A N/A 102.74 N/A N/A N/A N/A 108.38 N/A N/A N/A N/A 79.99 N/A N/A N/A N/A 84.38 N/A N/A N/A N/A 102.74 N/A N/A N/A N/A 108.38 N/A N/A N/A N/A 57.24 N/A N/A N/A N/A 60.38 N/A N/A N/A N/A 2,468.74 342.00 33.06 37.69 39.67 3,378.74 342.00 33.06 37.69 39.67 2,445.99 342.00 33.06 37.69 52.90 2,580.38 342.00 33.06 37.69 52.90 3,355.99 342.00 33.06 37.69 52.90 3,540.38 342.00 33.06 37.69 52.90 2,673.49 342.00 33.06 37.69 52.90 Page 40 TECH II BUSINESS SERVICES, INC. PROPRIETARY
1480-004 1480-007 1680-016 2121-202 2122-21502A 21503 21503A 21504 21504A 21505 21505A 21507 21507A 21508 21508A 21509 21509A 2151-AS2 2151-AS4 2151-DA2 2151-DA2A 2151-DA4 2151-DA4A 2151-DP2
BRIDGES SVC PLAN, OFF BOARD ALARM OPT DEF G3 BRIDGES SVC PLAN, EXTRA MILE OPT DEF G3 CNVSNT SQL DOC R1V1.1.1 202T MODEM 201C MODEM MODEM MOUNTING UNIT 40A3 DATA MOUNTING 47A1 DATA MOUNTING 47D2 DATA MOUNTING CSU MOUNTING PLATE 201C STD-ALONE MOUNT RJ48M TO DB9F CBL RJ48M TO DB9F CBL RJ48M TO DB25M CBL RJ48M TO DB25M CBL MOD DC VOLT ADAPTER MOD DC VOLT ADAPTER RJ48M-RJ48M TW PRCBL RJ48M-RJ48M TW PRCBL WALL MOUNT KIT WALL MOUNT KIT RJ48M-DB15M UNSH CBL RJ48M-DB15M UNSH CBL DB15-DB15 SCR-SLD LH DB15-DB15 SCR-SLD LH T1 ESF DSU/CSU WITH T1 EST DSU/CSU WITH T1 DSU/CSU STDLN 2P T1 DSU/CSU STDLN 2P T1 DSU/CSU STDLN 4P T1 DSU/CSU STDLN 4P PKG T1 DSU/CSU SA2
MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 2,820.38 342.00 33.06 37.69 52.90 3,674.49 342.00 33.06 37.69 52.90 3,837.02 342.00 33.06 37.69 52.90 2,346.80 570.00 33.06 37.69 52.90 2,475.74 570.00 33.06 37.69 52.90 1,267.54 342.00 33.06 37.69 52.90 1,337.18 342.00 33.06 37.69 52.90 1,795.34 342.00 33.06 37.69 52.90 79.99 N/A N/A N/A N/A 84.38 N/A N/A N/A N/A 79.99 N/A N/A N/A N/A 84.38 N/A N/A N/A N/A 79.99 N/A N/A N/A N/A 84.38 N/A N/A N/A N/A 1,763.49 171.00 19.38 22.09 31.01 307.49 57.00 2.85 3.25 4.56 3,674.49 N/A N/A N/A N/A 139.14 N/A 10.26 11.70 16.42 84.54 N/A N/A N/A N/A 86.45 N/A N/A N/A N/A 120.94 N/A N/A N/A N/A 120.94 N/A N/A N/A N/A 4,584.49 N/A 30.78 35.09 49.25 2,309.49 N/A 30.78 35.09 49.25 79.99 N/A N/A N/A N/A 152.79 342.00 N/A N/A N/A 1,788.38 342.00 28.50 32.49 45.60 170.99 N/A N/A N/A N/A 170.99 N/A N/A N/A N/A 41.11 N/A N/A N/A N/A 55.58 N/A N/A N/A N/A 48.21 N/A N/A N/A N/A Page 41 TECH II BUSINESS SERVICES, INC. PROPRIETARY

MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 2,095.75 342.00 16.53 18.84 26.45 2,210.90 342.00 16.53 18.84 26.45 2,095.75 342.00 16.53 18.84 26.45 2,210.90 342.00 16.53 18.84 26.45 1,861.91 342.00 16.19 18.45 25.90 1,964.21 342.00 16.19 18.45 25.90 1,959.25 342.00 16.53 18.84 26.45 2,066.90 342.00 16.53 18.84 26.45 2,141.25 342.00 16.53 18.84 26.45 2,258.90 342.00 16.53 18.84 26.45 2,414.25 342.00 16.53 18.84 26.45 2,546.90 342.00 16.53 18.84 26.45 1,497.91 285.00 16.19 18.45 25.90 1,580.21 285.00 16.19 18.45 25.90 2,054.80 285.00 16.53 18.84 26.45 2,167.70 285.00 16.53 18.84 26.45 2,054.80 285.00 16.53 18.84 26.45 2,167.70 285.00 16.53 18.84 26.45 1,861.91 342.00 16.19 18.45 25.90 1,964.21 342.00 16.19 18.45 25.90 1,861.91 342.00 16.19 18.45 25.90 1,964.21 342.00 16.19 18.45 25.90 1,861.91 342.00 16.19 18.45 25.90 1,964.21 342.00 16.19 18.45 25.90 1,820.96 285.00 16.19 18.45 25.90 2,071.73 285.00 16.19 18.45 25.90 1,820.96 285.00 16.19 18.45 25.90 1,921.01 285.00 16.19 18.45 25.90 1,820.96 285.00 16.19 18.45 25.90 1,921.01 285.00 16.19 18.45 25.90 325.69 N/A N/A N/A N/A 343.58 N/A N/A N/A N/A Page 50 TECH II BUSINESS SERVICES, INC. PROPRIETARY
21786 21786A 21787 21787A 21788 21788A 21789 21789A 21790 21790A 21791 21791A 21792 21792A 21793 21793A 21794 21794A 21795 21795A 21796 21796A 21797 21797A 21798 21798A 21799 21799A 21800 21800A 21861 21861A
S/A R3 W/2W SW56 DBU S/A R3 W/2W SW56 DBU S/A R3 W/4W SW56 DBU S/A R3 W/4W SW56 DBU S/A DSU W/2TDM/FLEX S/A DSU W/2TDM/FLEX S/A DSU W/2MCMP/FLEX S/A DSU W/2MCMP/FLEX S/A DSU W/6TDM/FLEX S/A DSU W/6TDM/FLEX S/A DSU W/6MCMP/FLEX S/A DSU W/6MCMP/FLEX 2WSW56 DBMD MP DLRST 2WSW56 DBMD MP DLRST NST R3 W/2W-SW56 DBU NST R3 W/2W-SW56 DBU NST R3 W/4W-SW56 DBU NST R3 W/4W-SW56 DBU S/A DF DSU W/14.4 S/A DF DSU W/14.4 S/A DF DSU W/2W-SW56 S/A DF DSU W/2W-SW56 S/A DF DSU W/4W-SW56 S/A DF DSU W/4W-SW56 NEST DF DSU W/14.4 NEST DF DSU W/14.4 NST DF DSU W/2W-SW56 NST DF DSU W/2W-SW56 NST DF DSU W/4W-SW56 NST DF DSU W/4W-SW56 SPKR FRT PNL/3000CAR SPKR FRT PNL/3000CAR

MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 20,422.29 342.00 171.00 194.94 205.20 23,409.82 342.00 171.00 194.94 205.20 728.56 210.90 20.29 23.13 24.35 826.84 210.90 20.29 23.13 24.35 878.61 210.90 27.36 31.19 32.83 996.91 210.90 27.36 31.19 32.83 1,083.17 210.90 29.64 33.79 35.57 1,228.77 210.90 29.64 33.79 35.57 1,244.97 210.90 33.35 38.01 40.01 1,417.87 210.90 33.35 38.01 40.01 1,822.82 210.90 40.47 46.14 48.56 2,077.62 210.90 40.47 46.14 48.56 306.58 57.00 N/A N/A N/A 347.53 57.00 N/A N/A N/A 443.08 57.00 N/A N/A N/A 504.05 57.00 N/A N/A N/A 479.48 N/A N/A N/A N/A 5,887.81 342.00 79.80 90.97 95.76 6,725.01 461.70 79.80 90.97 95.76 6,244.08 342.00 93.31 106.37 111.97 7,122.23 461.70 93.31 106.37 111.97 6,244.08 342.00 93.31 106.37 111.97 7,122.23 461.70 93.31 106.37 111.97 6,889.93 342.00 97.93 111.64 117.51 9,224.31 461.70 97.93 111.64 117.51 4,239.85 342.00 79.80 90.97 95.76 4,835.90 342.00 79.80 90.97 95.76 4,419.81 342.00 83.51 95.20 100.21 5,043.16 342.00 83.51 95.20 100.21 4,419.81 342.00 83.51 95.20 100.21 5,043.16 342.00 83.51 95.20 100.21 5,606.79 399.00 104.88 119.56 125.86 Page 56 TECH II BUSINESS SERVICES, INC. PROPRIETARY
2403-318 2403-318A 2403-400 2403-400A 2403-404 2403-404A 2403-405 2403-405A 2403-407 2403-407A 2403-420 2403-420A 2403-422 2403-422A 2403-450 2403-450A 2403-451 2403-502 2403-502A 2403-503 2403-503A 2403-504 2403-504A 2403-505 2403-505A 2403-506 2403-506A 2403-507 2403-507A 2403-508 2403-508A 2403-510
18KVA ENHANCED UPS 18KVA 3PH UPS 650 VA UPS (120V) 650VA UPS (120V) 800 VA EXT UPS 800 VA EXT UPS 1000 VA EXT UPS 1000 VA EXT UPS 1500 VA EXT UPS 1500 VA EXT UPS 2000VA EXT UPS 2000VA EXT UPS 420VA OFFLN 120V UPS 420VA OFFLN 120V UPS 450VA LV OFFLINE UPS 450VA LV OFFLINE UPS 450VA HV OFFLINE UPS 4500VA UPS/INTL 4500 V A UPS INTL 5000VA UPS/208V INPT 5000V AUPS/208V INPT 5000VA UPS/200-240V 5000V A UPS/200-240V 6000VA UPS /INTL 6000V A UPS/INTL 3000VA UPS(120V) 3000VA UPS(120V) 3000VA UPS/208VINPUT 3000VA UPS/208VINPUT 3000VA UPS/240VINPUT 3000VA UPS/240VINPUT 3000VA UPS(120V)30MN

ONE TCH HSET PKG DEF ONE TCH HSET PKG DEF PKG 12 ONE TOUCH ADA PKG 12 ONE TOUCH ADA PKG ONE TOUCH ADAPTE PKG ONE TOUCH ADAPTE PKG OF 100 ONE TOUCH PKG OF 100 ONE TOUCH LUCENT ANALOG SNDPT LUCENT ANALOG SNDPT DEF SOUNDSTA ADJ-EX DEF SOUNDSTA ADJ-EX LUCENT DCP SNDPT LUCENT DCP SNDPT DEFINITY SOUNDSTA AD DEFINITY SOUNDSTA AD AT&T SOUNDSTATION EX AT&T SOUNDSTATION EX SOUNDSTAT LAPEL MIC SOUNDSTAT LAPEL MIC AT&T SOUNDSTATION AT&T SOUNDSTATION CDS-004 CORD CDS-005 CORD MOH EXPRESS 4 MIN DU MOH EXPRESS 4 MIN DU MOH EXPRESS 16 MIN D MOH EXPRESS 16 MIN D MAGIC-HOLD TAPE DECK MAGIC-HOLD TAPE DECK MOH ALGO SYS-EP CUST MOH ALGO SYS-EP CUST
MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 386.65 28.50 3.65 4.16 4.38 522.80 57.00 3.65 4.16 4.38 457.82 28.50 3.76 4.29 4.51 619.03 57.00 3.76 4.29 4.51 528.74 28.50 3.71 4.22 4.45 714.91 57.00 3.71 4.22 4.45 677.98 57.00 8.55 9.75 10.26 1,108.70 114.00 8.55 9.75 10.26 1,410.72 N/A N/A N/A N/A 1,907.45 N/A N/A N/A N/A 859.24 28.50 3.48 3.96 4.17 859.24 57.00 3.48 3.96 4.17 807.91 114.00 10.44 10.44 10.44 1,092.38 114.00 10.44 10.44 10.44 381.20 28.50 3.14 3.57 3.76 515.42 57.00 3.14 3.57 3.76 452.20 28.50 3.14 3.57 3.76 611.42 57.00 3.76 4.29 4.51 665.20 57.00 6.27 7.15 7.52 899.42 114.00 6.27 7.15 7.52 76.61 N/A N/A N/A N/A 132.38 N/A N/A N/A N/A 118.50 N/A N/A N/A N/A 160.22 N/A N/A N/A N/A 189.50 N/A N/A N/A N/A 256.22 N/A N/A N/A N/A 523.91 N/A N/A N/A N/A 803.42 N/A N/A N/A N/A 683.66 N/A N/A N/A N/A 1,154.78 N/A N/A N/A N/A 1,152.26 N/A N/A N/A N/A 1,951.58 N/A N/A N/A N/A Page 73 TECH II BUSINESS SERVICES, INC. PROPRIETARY
3128-020 3128-020A 3128-030 3128-030A 3128-040 3128-040A 3128-050 3128-050A 3128-064 3128-064A 3128-075 3128-075A 3128-090 3128-090A 3128-105 3128-105A 3128-110 3128-110A 3128-112 3128-112A 3128-114 3128-114A 3128-125 3128-125A 3128-130 3128-130A 31280 31280A 31281 31281A 31282 31282A
DIG DECK-STANDARD DIG DECK STANDARD DIG DECK-PERSONAL DIG DECK PERSONAL DIG DECK-CUST RCRDNG DIG DECK-CUST RCRDNG 12 MINUTE DIG MON SY 12 MINUTE DIG MON SY MOH ALGO SYS EP PKG MOH ALGO SYS EP PKG MAGIC ON HOLD-DEF MAGIC ON HOLD-DEF MOH ALGO SYS-EP MOH ALGO SYS-EP MAGIC MESSG W/TEMP MAGIC MESSG W/TEMP MAGIC MESSENW/CUSTOM MAGIC MESSENW/CUSTOM PKG OF 2 MESSEN UNIT PKG OF 2 MESSEN UNIT CASSETTE PLAYER CASSETTE PLAYER TEMPLATE PRODUCTION TEMPLATE PRODUCTION TEMPLATE PRODUCTION ONE MIN CUSTOM PROD QUARTERLY PROGRAMS QUARTERLY PROGRAMS BI-MONTHLY PROGRAMS BI-MONTHLY PROGRAMS MONTHLY PROGRAM MONTHLY PROGRAMS

MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 13,761.14 8,367.60 57.00 64.98 68.40 6,593.69 1,561.80 57.00 64.98 68.40 6,593.69 1,561.80 57.00 64.98 68.40 9,531.54 5,768.40 57.00 64.98 68.40 9,531.54 5,768.40 57.00 64.98 68.40 7,371.54 5,141.40 57.00 64.98 68.40 7,371.54 5,141.40 57.00 64.98 68.40 4,433.69 2,633.40 57.00 64.98 68.40 19,017.14 4,320.60 57.00 64.98 68.40 29,413.52 5,688.60 57.00 64.98 68.40 40,529.90 7,062.30 57.00 64.98 68.40 51,646.28 8,413.20 57.00 64.98 68.40 4,073.69 2,633.40 57.00 64.98 68.40 4,433.69 2,633.40 57.00 64.98 68.40 4,433.69 2,633.40 57.00 64.98 68.40 3,713.69 2,633.40 57.00 64.98 68.40 2,900.95 826.50 43.32 49.38 51.98 3,267.29 N/A N/A N/A N/A 3,267.29 N/A N/A N/A N/A 3,267.29 N/A N/A N/A N/A 3,267.29 N/A N/A N/A N/A 459.29 N/A N/A N/A N/A 387.29 N/A N/A N/A N/A 315.29 N/A N/A N/A N/A 171.29 N/A N/A N/A N/A 11,597.16 2,713.20 57.00 64.98 68.40 15,606.30 3,841.80 57.00 64.98 68.40 22,995.12 4,993.20 125.40 142.96 150.48 15,557.16 2,713.20 57.00 64.98 68.40 19,566.30 3,841.80 57.00 64.98 68.40 26,851.44 4,993.20 57.00 64.98 68.40 11,598.30 2,713.20 57.00 64.98 68.40 Page 92 TECH II BUSINESS SERVICES, INC. PROPRIETARY
6300-159 6300-166 6300-16A 6300-315 6300-359 6300-412 6300-414 6300-515 6300-59A 6300-59B 6300-59C 6300-59D 6300-595 6300-612 6300-614 6300-63010 63010A 63011 63011A 63012A 63013A 63014A 63015A 6308-B8A 6308-B8B 6308-B8C 6308-C8A 6308-C8B 6308-C8C 6308-E8A
S75 SML-G3I386 CAB DEFINITY R6vs COMPACT SINGLE CARRIER CABINET G3SI ESC RSC PPN 16A 75ME/SIV5MC RSC UPG S75 MED-G3I386 CARR S75 XE-G3I386 CAB 75XE/SIV5RSC ESC UPG G1-IV1/SIMC RSC UPG G3 MCC 386 MODEL A G3 MCC 386 MODEL B G3 MCC 386 MODEL C G3 MCC 386 MODEL D V2-SIV4MC386/G3SIRSC G1/G3IV1-G3I386 PACK G1-IV1/SISC RSC UPG S/SI 386/SI RISC UPG TRNK CONVERSN MODULE SIZE SENSITIVE <2300 SIZE SENTITIVE <2300 SIZE SENSITIVE >2300 SIZE SENSITIVE >2300 UPGD SIZE SEN 201 UPGD SIZE SEN 1001 UPGD SIZE SEN 2001 UPGD SIZE SEN 5001 DEF G3S-A BAS/AUDX06 DEF G3S-A BAS/AUDX06 DEF G3S-A BAX/AUDX06 DEF G3S-A BAS/AUDX15 DEF G3S-A BAS/AUDX15 DEF G3S-A BAS/AUDX15 DEF G3S-D BAS/AUDX06
MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 15,607.43 3,841.80 57.00 64.98 68.40 22,892.57 4,993.20 57.00 64.98 68.40 15,558.30 2,713.20 57.00 64.98 68.40 19,567.43 3,841.80 57.00 64.98 68.40 26,852.57 4,993.20 57.00 64.98 68.40 9,905.73 2,547.90 57.00 64.98 68.40 11,625.27 3,676.50 57.00 64.98 68.40 18,910.41 4,805.10 57.00 64.98 68.40 13,865.73 2,547.90 57.00 64.98 68.40 15,585.27 3,676.50 57.00 64.98 68.40 22,870.41 4,805.10 57.00 64.98 68.40 1,157.11 91.20 9.12 10.40 10.94 1,322.71 104.88 9.12 10.40 10.94 1,278.94 91.20 18.24 20.79 21.89 1,462.54 104.88 18.24 20.79 21.89 1,462.54 91.20 18.24 20.79 21.89 1,602.94 104.88 18.24 20.79 21.89 1,458.94 91.20 18.24 20.79 21.89 1,599.34 104.88 18.24 20.79 21.89 1,458.94 91.20 18.24 20.79 21.89 1,599.34 104.88 18.24 20.79 21.89 4,888.38 1,425.00 N/A N/A N/A 2,907.29 1,425.00 N/A N/A N/A 984.31 91.20 9.12 10.40 10.94 1,178.71 104.88 9.12 10.40 10.94 1,445.69 91.20 N/A N/A N/A 1,661.69 104.88 N/A N/A N/A 3,526.63 136.80 54.72 62.38 65.66 1,460.09 119.70 N/A N/A N/A 1,514.09 136.80 N/A N/A N/A 4,145.69 119.70 N/A N/A N/A 959.69 91.20 N/A N/A N/A Page 93 TECH II BUSINESS SERVICES, INC. PROPRIETARY

6308-E8B 6308-E8C 6308-F8A 6308-F8B 6308-F8C 6308-G8A 6308-G8B 6308-G8C 6308-H8A 6308-H8B 6308-H8C 63112 63112A 63113 63113A 63114 63114A 63115 63115A 63116 63116A 6311-600 6311-63118A 63119 63119A 63122A 63123 63123A 63126A 63127A
DEF G3S-D BAS/AUDX06 DEF G3S-D BAS/AUDX06 DEF G3S-D BAS/AUDX15 DEF G3S-D BAS/AUDX15 DEF G3S-D BAS/AUDX15 DEF G3S PREM/AUDX06 DEF G3S PREM/AUDX06 DEF G3S PREM/AUDX06 DEF G3S PREM/AUDX 15 DEF G3S PREM/AUDX 15 DEF G3S PREM/AUDX 15 MET LINE INTERFACE MET LINE INTERFACE HYBRID LN INTERFACE HYBRID LN INTERFACE DIG LINE INTERFACE DIG LINE INTERFACE CO TRUNK INTERFACE CO TRUNK INTERFACE DID TRUNK INTERFACE DID TRUNK INTERFACE DEFINITY R6CSI PROLOGIX DEFINITY VS TO PROLOGIX UPGRADE AUX TRK INTF CP AUX TRUNK INTF POOLED MODEM POOLED MODEM DS1/DMI TK INTERFACE TONE DETECTOR TONE DETECTOR APPL/DCS INTERFACE TONE CLOCK
MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 3,202.49 91.20 N/A N/A N/A 3,677.69 104.88 N/A N/A N/A 1,768.54 91.20 18.24 20.79 21.89 2,027.74 104.88 18.24 20.79 21.89 2,868.98 119.70 36.48 41.59 43.78 3,149.78 136.80 36.48 41.59 43.78 1,085.69 119.70 N/A N/A N/A 1,244.09 136.80 N/A N/A N/A 782.71 91.20 9.12 10.40 10.94 937.51 104.88 9.12 10.40 10.94 4,563.29 176.70 N/A N/A N/A 5,016.89 205.20 N/A N/A N/A 74.09 N/A N/A N/A N/A 117.29 N/A N/A N/A N/A 246.89 119.70 N/A N/A N/A 279.29 136.80 N/A N/A N/A 8,378.19 2,091.90 N/A N/A N/A 2,496.89 119.70 N/A N/A N/A 4,476.89 136.80 N/A N/A N/A 646.49 45.60 N/A N/A N/A 740.09 57.00 N/A N/A N/A 9,396.33 1,818.30 N/A N/A N/A 2,878.63 136.80 54.72 62.38 65.66 3,155.83 159.60 54.72 62.38 65.66 59.69 6.84 N/A N/A N/A 63.29 37.62 N/A N/A N/A 747.29 45.60 N/A N/A N/A 855.29 91.20 N/A N/A N/A 262.73 165.30 5.70 6.50 6.84 627.77 79.80 11.40 13.00 13.68 715.61 142.50 11.40 13.00 13.68 1,781.21 108.30 17.10 19.49 20.52 Page 94 TECH II BUSINESS SERVICES, INC. PROPRIETARY
63128 63128A 63130 63130A 63136 63136A 63137 63137A 63140 63140A 63141 63141A 63150 63150A 63151A 63153 63153A 63154 63154A 63156A 63180 63180A 63181 63182A 63183A 63184 63184A 63185

63322A 63323 63323A 63324 63324A 63325 63326A 63330 63330A 63331 63331A 63332A 63334 63334A 63335 63335A 63336 63336A 63338 63338A 63339 63339A 63350A 63351
SWITCH NODE CLOCK DS1 CONVERTER DS1 CONVERTER DISK DRIVE DISK DRIVE DUPLEX PROC COMPLEX ADD DUP PROC COMPLEX MULTI PN 1 CARR MULTI PN 1 CARR MULTI PN 2 CARR MULTI PN 2 CARR MULTI PN UPGRD KIT EXP INTERFACE EXP INTERFACE EXP INTERFACE PACKET EXP INTERFACE PACKET SWITCH NODE INTFC SWITCH NODE INTFC ADDL 1 MEG CARTRIDGE ADDL 1 MEG CARTRIDGE ADDL 4 MEG CARTRIDGE ADDL 4 MEG CARTRIDGE G1-G3V1.TAPE G3IXE-G3I ESCC CAB G3SV1-G3I 386 UPG G3SV1-G3S 386 UPG G3VSV1-G3I 386 UPG G3VSV1-G3S 386 UPG G3RV2 UPGRADE TAPE G3VSV1-G3VS 386 UPG G3I V2 UPGRADE G1-G3IVDUP TAP
MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 2,187.29 1,282.50 N/A N/A N/A 387.29 364.80 N/A N/A N/A 4,167.29 157.32 N/A N/A N/A 3,627.29 136.80 N/A N/A N/A 1,287.29 399.00 N/A N/A N/A 2,907.86 91.20 47.88 54.58 57.46 3,329.06 104.88 47.88 54.58 57.46 171.29 N/A N/A N/A N/A 171.29 N/A N/A N/A N/A 10,132.76 2,964.00 57.00 64.98 68.40 11,590.76 3,408.60 57.00 64.98 68.40 19,521.14 4,320.60 57.00 64.98 68.40 22,383.14 4,970.40 57.00 64.98 68.40 28,866.95 5,688.60 57.00 64.98 68.40 33,175.52 6,543.60 57.00 64.98 68.40 38,297.90 7,062.30 57.00 64.98 68.40 43,967.90 8,122.50 57.00 64.98 68.40 47,686.28 8,413.20 57.00 64.98 68.40 54,760.28 9,678.60 57.00 64.98 68.40 10,132.76 2,964.00 57.00 64.98 68.40 11,590.76 3,408.60 57.00 64.98 68.40 19,506.95 4,320.60 57.00 64.98 68.40 22,368.95 4,970.40 57.00 64.98 68.40 28,881.14 5,688.60 57.00 64.98 68.40 33,147.14 6,543.60 57.00 64.98 68.40 38,297.90 7,039.50 57.00 64.98 68.40 43,967.90 8,122.50 57.00 64.98 68.40 47,686.28 8,413.20 57.00 64.98 68.40 54,760.28 9,678.60 57.00 64.98 68.40 16,357.14 1,818.30 N/A N/A N/A 16,679.70 1,174.20 22.80 25.99 27.36 16,679.70 1,265.40 22.80 25.99 27.36 Page 98 TECH II BUSINESS SERVICES, INC. PROPRIETARY
63353A 63358 63359A 63402 63402A 63501 63501A 63502 63502A 63503 63503A 63504 63504A 63505 63505A 63506 63506A 63507 63507A 63508 63508A 63509 63509A 63510 63510A 63512 63515A 63516A
G3IV2 UPGRADE DUP G3RV1-G3RV2 DUP TAPE DEF G3SI MEM CPK ADD CPP1386 MEM CKT PK DEFINITY R6CSI EXPANSION CABINET TN2185 ISDN BRI TRUNK PACK TN2185 ISDN BRI TRUNK PACK CABLES FOR VERTICAL MOUNTING CABLES FOR HORIZONTAL MONTING EPN MULTI MODEL 1 EPN MULTI MODEL 1 EPN MULTI MODEL 2 EPN MULTI MODEL 2 EPN MULTI MODEL 3 EPN MULTI MODEL 3 EPN MULTI MODEL 4 EPN MULTI MODEL 4 EPN MULTI MODEL 5 EPN MULTI MODEL 5 EPN MULTI MODEL 1 EPN MULTI MODEL 1 EPN MULTI MODEL 2 EPN MULTI MODEL 2 EPN MULTI MODEL 3 EPN MULTI MODEL 3 EPN MULTI MODEL 4 EPN MULTI MODEL 4 EPN MULTI MODEL 5 EPN MULTI MODEL 5 ADD PPN DUX CONTROL ADDL PPN DUP 386 MCC ADDL PPN DUP 386 SCC

MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 421.85 136.80 22.80 25.99 27.36 799.13 136.80 34.20 38.99 41.04 2,636.57 102.60 11.40 13.00 13.68 41,235.38 3,106.50 570.00 649.80 684.00 16,834.31 1,399.92 296.40 337.90 355.68 8,023.61 1,026.00 182.40 207.94 218.88 8,040.89 1,197.00 193.80 220.93 232.56 37,242.26 3,106.50 570.00 649.80 684.00 15,847.46 1,415.88 570.00 649.80 684.00 14,763.53 1,368.00 222.30 253.42 266.76 15,847.46 1,415.88 570.00 649.80 684.00 17,337.86 1,415.88 570.00 649.80 684.00 15,847.46 1,415.88 570.00 649.80 684.00 6,830.57 1,026.00 182.40 207.94 218.88 6,847.85 1,197.00 193.80 220.93 232.56 6,830.57 1,026.00 182.40 207.94 218.88 15,213.59 1,399.92 296.40 337.90 355.68 37,242.26 3,106.50 570.00 649.80 684.00 15,213.59 1,399.92 296.40 337.90 355.68 6,830.57 1,026.00 182.40 207.94 218.88 6,847.85 1,197.00 193.80 220.93 232.56 11,774.04 1,892.40 153.90 175.45 184.68 13,037.64 1,892.40 153.90 175.45 184.68 17,260.44 2,234.40 210.90 240.43 253.08 19,118.04 2,234.40 210.90 240.43 253.08 13,959.96 2,006.40 171.00 194.94 205.20 15,461.16 2,006.40 171.00 194.94 205.20 12,879.96 2,006.40 171.00 194.94 205.20 14,262.36 2,006.40 171.00 194.94 205.20 15,065.88 2,120.40 188.10 214.43 225.72 16,685.88 2,120.40 188.10 214.43 225.72 15,794.52 2,120.40 193.80 220.93 232.56 Page 123 TECH II BUSINESS SERVICES, INC. PROPRIETARY
70494 7056-AD1 7056-AP4 7056-ASD 7056-ASN 7056-D10 7056-HSP 7056-LB1 7056-LHC 7056-LHCA 7056-LII 7056-PSD 7056-PSN 7056-PSO 7056-P40 7056-UD1 7056-UP4 7056-USD 7056-USN 7057-ML1 7057-ML1A 7057-ML2 7057-ML2A 7057-ML3 7057-ML3A 7057-ML4 7057-ML4A 7057-ML5 7057-ML5A 7057-ML6
DA TDD DA SERVER HDWR UPG D-AUDIX TN566B INTUITY MAP-100 INTUITY MAP-40 INT M5/DEFINITY INTG INTUITY MAP-5/NET INTUITY MAP-100 SPARE OPT MODEL 100 M5 INTUITY HOSP SVR HICAP R2-8 HICAP R2-8 INTERCHG BASE MODEL INT M5/DEFINITY INTG INTUITY MAP-5/NET INT MAP5/NON AT&T IN INTUITY MAP-40 INTUITY MAP-100 INTUITY MAP-40 INT M5/DEFINITY INTG INTUITY MAP-5/NET INT AUDIX ML 4X5 PKG INT AUDIX ML4/10 PKG INT AUDIX ML8X10 PKG INT AUDIX ML8X10 PKG INT AUDIX ML4X10 PKG INT AUDIX ML4X10 PKG INT AUDIX ML 6X5 PKG INT AUDIX ML 6X5 PKG INT AUDIX ML6X10 PKG INT AUDIX ML6X10 PKG INT AUDIX ML8X5 PKG
MANF. PART NUMBER PRODUCT DESCRIPTION NET EQPT NET LABOR UNIT MAINT UNIT UNIT COST TO COST TO PRICE ($) 8-5 MAINT MAINT STATE STATE /UNIT /MONTH PRICE ($) PRICE ($) /UNIT 12 hour 24 hour /MONTH /MONTH 17,493.72 2,120.40 193.80 220.93 232.56 11,799.96 2,006.40 171.00 194.94 205.20 5,898.84 1,892.40 153.90 175.45 184.68 4,353.72 2,348.40 222.30 253.42 266.76 243.29 N/A N/A N/A N/A 2,420.57 228.00 11.40 13.00 13.68 2,708.57 228.00 11.40 13.00 13.68 2,233.08 205.20 30.21 34.44 36.25 2,953.08 205.20 30.21 34.44 36.25 768.02 85.50 13.68 15.60 16.42 1,056.02 85.50 13.68 15.60 16.42 48.89 N/A N/A N/A N/A 70.49 N/A N/A N/A N/A 43,899.38 3,106.50 427.50 487.35 513.00 15,976.79 1,892.40 210.90 240.43 253.08 22,022.63 2,234.40 245.10 279.41 294.12 18,374.39 2,006.40 210.90 240.43 253.08 17,175.59 2,006.40 210.90 240.43 253.08 19,573.19 2,120.40 210.90 240.43 253.08 20,424.23 2,120.40 245.10 279.41 294.12 19,584.71 1,399.92 210.90 240.43 253.08 10,949.03 1,026.00 210.90 240.43 253.08 10,949.03 1,197.00 210.90 240.43 253.08 39,906.26 3,106.50 427.50 487.35 513.00 18,511.46 3,106.50 427.50 487.35 513.00 21,391.46 3,106.50 427.50 487.35 513.00 4,721.03 2,280.00 245.10 279.41 294.12 11,411.99 1,892.40 210.90 240.43 253.08 7,241.03 2,234.40 245.10 279.41 294.12 14,713.19 1,892.40 210.90 240.43 253.08 20,165.03 2,234.40 245.10 279.41 294.12 16,873.19 2,006.40 210.90 240.43 253.08 Page 124 TECH II BUSINESS SERVICES, INC. PROPRIETARY

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Page 16

ECS CPU AND HIGHWAY CARDS (Continued
INTERFACE CARDS USED TO CONNECT AN ECS TO AN ADIX APS, ADIX-M, OR ADIX USE WHEN CONNECTING AN IX-CME TO AN ADIX APS IX-CML, IX-CMM OR IX-CM. TDM HIGHWAY EXPANSION CARD THAT INSTALLS IN A DEDICATED IXCME CARD SLOT. EXTENDS THE TDM HIGHWAY FOR SYSTEM EXPANSION TO AN ADIX APS, ADIX-M OR ADIX-450 SYSTEM. EXPANDS THE TDM PORT CAPACITY OF AN ECS SYSTEM TO A MAXIMUM OF 616 TDM PORTS PROVIDED THE PROPER NUMBER OF PORT LICENSE KEYS HAVE BEEN INSTALLED. TDM HIGHWAY EXPANSION CARD THAT INSTALLS IN THE CPU SLOT OF AN ADIX APS, ADIX-M OR ADIX 450 CABINET. EXPANDS THE TDM PORT CAPACITY OF THE ECS SYSTEM TO A MAXIMUM OF 616 TDM PORTS PROVIDED THE PROPER NUMBER OF PORT LICENSE KEYS HAVE BEEN INSTALLED. 7-FOOT CABLE THAT CONNECTS THE IX-HWYA CARD INSTALLED IN THE IX-CME TO THE IX-HWYL CARD INSTALLED IN THE IX-CML, IX-CMM, OR IX-CM. 10-FOOT CABLE THAT CONNECTS THE IX-HWYA CARD INSTALLED IN THE IX-CME TO THE IX-HWYL CARD INSTALLED IN THE IX-CML, IX-CMM, OR IX-CM. THIS CABLE IS REQUIRED FOR RACK MOUNTED SYSTEMS. IX-12IPKTD-E (BLK) IP TELEPHONE. PROVIDES TWELVE BUTTONS WITH RED AND GREEN LEDs, EIGHT KEYS WITH RED LEDS, FOUR FIXED FEATURE KEYS, INTERNAL SPEAKERPHONE, AND FOUR-LINE, SIXTEEN CHARACTER DISPLAY WITH THREE SOFTKEYS. AN ADDITIONAL TWELVE BUTTONS WITH RED AND GREEN LEDS CAN BE ADDED WITH THE IX12ELK-3. UTILIZES AN AVAILABLE MBU CHANNEL FOR GATEWAY ACCESS TO TDM RESOURCES. PROVIDES SECOND ETHERNET PORT FOR CONNECTION OF A PC. SUPPORTS PEER-TO-PEER COMMUNICATION WITH OTHER IX-12IPKTD-E PHONES. COLOR IS BLACK. REQUIRES IX-IPKTAC-E (PN 104292). IX-12IPKTD-E (WHT) IP TELEPHONE. PROVIDES TWELVE BUTTONS WITH RED AND GREEN LEDs, EIGHT KEYS WITH RED LEDS, FOUR FIXED FEATURE KEYS, INTERNAL SPEAKERPHONE, AND FOUR-LINE, SIXTEEN CHARACTER DISPLAY WITH THREE SOFTKEYS. AN ADDITIONAL TWELVE BUTTONS WITH RED AND GREEN LEDS CAN BE ADDED WITH THE IX12ELK-3. UTILIZES AN AVAILABLE MBU CHANNEL FOR GATEWAY ACCESS TO TDM RESOURCES. PROVIDES SECOND ETHERNET PORT FOR CONNECTION OF A PC. SUPPORTS PEER-TO-PEER COMMUNICATION WITH OTHER IX-12IPKTD-E PHONES. COLOR IS WHITE. REQUIRES IX-IPKTAC-E (PN 104292). $329 $55 $3.62

101276

107577

107578

ENTERPRISE-CS TELEPHONES

104290 $292 $109 $2.49

104291

Page 17

ENTERPRISEPART # 104294 DESCRIPTION Li i National Unit Cost $219 Install Cost $109 Monthly Maint. $1.60
ENTERPRISE-CS TELEPHONES (CONTINUE
IX-6IPKTD-E (BLK) IP TELEPHONE. PROVIDES SIX BUTTONS WITH RED AND GREEN LEDs, FOUR KEYS WITH RED LEDS, FOUR FIXED FEATURE KEYS, INTERNAL SPEAKERPHONE, AND TWO-LINE, SIXTEEN CHARACTER DISPLAY. UTILIZES AN AVAILABLE MBU CHANNEL FOR GATEWAY ACCESS TO TDM RESOURCES. PROVIDES SECOND ETHERNET PORT FOR CONNECTION OF A PC. SUPPORTS PEER-TOPEER COMMUNICATION WITH OTHER IX-6IPKTD-E AND IX-12IPKTD-E PHONES. COLOR IS BLACK. SUPPORTS POWER OVER ETHERNET OR THE OPTIONAL IX-IPKTAC-E (PN 104292). REQUIRES AN IWATSU IP STATION LICENSE IX-6IPKTD-E (PLA) IP TELEPHONE. PROVIDES SIX BUTTONS WITH RED AND GREEN LEDs, FOUR KEYS WITH RED LEDS, FOUR FIXED FEATURE KEYS, INTERNAL SPEAKERPHONE, AND TWO-LINE, SIXTEEN CHARACTER DISPLAY. UTILIZES AN AVAILABLE MBU CHANNEL FOR GATEWAY ACCESS TO TDM RESOURCES. PROVIDES SECOND ETHERNET PORT FOR CONNECTION OF A PC. SUPPORTS PEER-TOPEER COMMUNICATION WITH OTHER IX-6IPKTD-E AND IX-12IPKTD-E PHONES. COLOR IS PLATINUM SUPPORTS POWER OVER ETHERNET OR THE OPTIONAL IX-IPKTAC-E (PN 104292). REQUIRES AN IWATSU IP STATION LICENSE AC ADAPTER FOR IX-12IPKTD-E. REQUIRED FOR EACH ECS TELEPHONE - 104290 & 104292.

610021 AEGIS-T5 ASH 648.62 $656 $6.01

610022

AEGIS-T ASH

702.67

AEGIS 600 SERIES
610030 AEGIS-6003S ASH 531.26 $656 $4.92

610031

AEGIS-6005S ASH

584.34

610032

AEGIS-60010S ASH

653.46

610033

AEGIS-600TP ASH

850.18

610034

AEGIS-600T5 ASH

914.04

610035

AEGIS-600T ASH

956.62

610036

AEGIS-600 ID5 ASH

1,094.40

$10.13

TRADITIONAL 2500 SERIES
610040 2510D ASH 276.48 $418 $2.56

610041

2554W ASH

275.93

ADDITIONAL ITEMS

610050 2.30 $0 $0

610051

610052

610053

610054

BATTERY

BATTERY BACK-UP

660002 SINGLE-CABINET APS/ECS 2HOUR BACK-UP BATTERY $57 $109 $0.80

660003

ADIX APS/ECS 6-HOUR BACKUP BATTERY

660004

ADIX APS/ECS 10-HOUR BACK-UP BATTERY

660005

ADIX APS/ECS 13-HOUR BACK-UP BATTERY
BATTERY BACK-UP (CONTINUED)
660006 ADIX APS/ECS 20-HOUR BACK-UP BATTERY $229 $219 $3.18

660007

ADIX APS/ECS 36-HOUR BACK-UP BATTERY
ADIX APS EXPANSION MODULE WIRE LEADS
660010 WIRE LEADS $8 $55 $0.00
POWER DURATION CH SU ADIX-VS AND ADIX
The following charts provide typical reserve power duration estimates (in hours) for ADIX-VS and ADIX APS applications. Actual operating time may vary depending on actual usage and system
ADIX APS (INCLUDES ADIX-M )
PART NUMBER ESTIMATED RUN TIME 1 CABINET NUMBER OF WIRE LEADS 1 CABINET

660010

INCLUDED
Should you have any questions, or require additional information of any kind, please contact Wayne Harris at the Iwatsu Sales Help Desk (1-800955-8583 / wharris@iwatsu com)
OMEGATELEPHONE PROTECTOR WITH NON-GLAR PART # ITEM Unit Cost Install Cost Monthly Maint.

OMEGA SHIELD

NON-GLARE TELEPHONE COVERS PROTECT KEYS 107891 IX-12KTD/S-2 OMEGA-SHIELD $46 $14 $0.00

107892

IX-24KTD/S-2 OMEGA-SHIELD

107893

IX-VTA/MKT OMEGA-SHIELD

107894

IX-DSS-A-2 OMEGA-SHIELD

107895

IX-BPAD-2 OMEGA-SHIELD

107896

IX-12KTD/S-3 OMEGA-SHIELD

107897

IX-24KTD/S-3 OMEGA-SHIELD

107898

IX-DSS-3 OMEGA-SHIELD

PLUS ADIX M

PART # ITEM

KEY SERVICE UNITS

100020 IX-CM $865 $219 $12.02

100050

IX-EXPM

103420

IX-10CMWM

May 2007

The Future Is Now Sarasota Young Realtors bring
new perspectives to the market

Page 6

Is property tax reform - and relief - on Floridas horizon?

Page 11

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Contents

Sarasota

M A G A

Sarasota Realtor
Volume 4, Issue 5 May 2007

R E A LTOR

Sarasota Association of Realtors, Inc.
3590 South Tuttle Avenue Sarasota, Florida 34239 Phone: 941/923-2315 FAX: 941/923-0191 www.sarasotarealtors.com
The official monthly magazine of the Sarasota Association of Realtors

2007 Ofcers

President Joe Hembree Hembree and Associates Inc. President-Elect Helen V. Sosso Prudential Palms Realty Secretary Laura Benson Prudential Palms Realty Treasurer William Geller PA Suncoast International Realty Immediate Past President Felix Power Coldwell Banker Residential Real Estate, Inc. Chief Executive Ofcer Kathy Roberts Mission Statement The mission of the Sarasota Association of Realtors is to advance members professionalism through delivery of education and resources while upholding the Realtors Code of Ethics. We are committed to be the leading advocate of real estate in the communities we serve by protecting private property rights and expanding relationships with individuals and organizations both locally and worldwide. Sarasota Realtor is published monthly by the Sarasota Association of Realtors Inc. Editorial Staff Director of Communications Ray Porter Director of Member Services Dan Andrews Director of MLS Information Systems Jesse Sunday Director of Professional Development Catherine McCaskill Governmental Affairs Director Marc Manseld Production Serbin Printing, Inc. Sarasota Realtor Advertising: For information on advertising rates and deadlines, contact Ray Porter at 941/328-1168 or ray@ sarasotarealtors.com. Subscriptions: The annual dues of every member of the Sarasota Association of Realtors, Inc., includes a one-year subscription to Sarasota Realtor magazine. A yearly subscription for Sarasota Realtor magazine is available to non-members for $25, plus Florida sales tax. Editorial ideas and manuscripts are welcomed. Byline articles and columns express the opinions of the writers and do not necessarily reect the policies or sentiments of the Sarasota Association of Realtors, Inc. All submitted copy is subject to editing. 2006 Copyright by the Sarasota Association of Realtors, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited.

Continued on page 37

One crucial element of any successful organization is to ensure younger members are prepared and educated to assume leadership roles. This was the basic premise behind the formation of the Sarasota Young Realtors group in January 2007.
Sarasota Young Realtors schedule activities
May 4 - Realtor Day Golf Tournament (8 a.m.) The SYR Groups social is scheduled for Wednesday, May 23, 2007 at the Rustic Grill located at 1525 4th Street in May 18 Topic: Distressed Properties Sarasota starting at 5:30 p.m. Come and unwind, share June 8 Topic: Down Payment a drink and enjoy lively conversation. All Realtors and July 13 - Realtor Day Bowling business Affiliate members are invited. Bring your spouse Social Events open to all ages, no registration required or a friend and relax. (all on Wednesdays at 5:30 p.m.): Monthly Meetings register at www.sarasotarealtors. April 25 The Table, 1934 Hillview Street com (all meetings on Fridays, Noon to 1:30 p.m., except May 23 Rustic Grill, 1525 4th Street where noted): June 20 The Table April 13 Topic: International July 25 Rustic Grill
Picture from top left are: Anthony Homer, Ryan Billib, Dave Beachy, Jenny Alday, Christina Pitchford Perez, Shannon Rogers, Brad Kayser and Jennifer Roemer.

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Governmental Affairs

RPAC provides numerous benets to the real estate community
By Marc Manseld, Governmental Affairs Director

Phrase 7: No Problem

Sounds harmless, right? Not so fast. Ive always believed that you should never answer someones request with no problem. It implies that the request could have been a problem, or that it was almost a problem. Indirectly, the phrase can evoke negative emotions, whether you meant it or not. Instead, try answering with a simple Its my pleasure.

Phrase 4: You Should

This phrase kills marriages as well as sales. Down deep, you may want to say, You should paint the exterior and remove all of these dead shrubs, but instead consider ways to rephrase it so that youre creating a sense of empowerment. This is a better way to phrase it: If we paint the exterior of the house and work a bit on the landscaping, well be in a better position to increase the asking price.

Simple But True

Some of these ideas may seem rather simple. The good news is, they are! Its really just a matter of understanding that the subtlest changes in your choice of words can produce the biggest wins. With a little practice, Im confident that you will begin to see how a few subtle word changes can have a remarkable impact on your success.

May 2007 21

Sales and Listings for March 2007
Residential Sales Summary
March 1 to March 31, 2007
PRICE $99,999 & UNDER $100,000-199,999 $200,000-299,999 $300,000-399,999 $400,000-499,999 $500,000-749,999 $750,000-999,999 $1,000,000-1,499,999 $1,500,000-1,999,999 $2,000,000-2,499,999 $2,500,000-2,999,999 $3,000,000-3,999,999 $4,000,000-4,999,999 $5,000,000-9,999,999 $10,000,000 & UP **TOTALS 2 BDRMS SALES 3 4+ CONDO BDRMS BDRMS CO-OP SALES as of March TOTAL UNITS 0 653
TOTAL HOME SALES DOLLAR VALUE $339,225,189

Sales Data

March 2007
Class Sales Average Sale Price Median Sale Price Sold Volume

Residential Condo

406 247

$526,697 $507,636

$305,500 $400,000

Median Sale Price

Doing Business with Mexico
(New Course!) Wednesday, July 11, 9 a.m. to 1 p.m. Instructor: Tony Macaluso, CIPS $99 (by July 2, 2007) $125 (after July 2, 2007) Do you have clients and customers who want to buy or sell real estate in Mexico? Or, do you have clients from Mexico who want to buy property in your country? Explore how Mexico real estate opportunities might fit into your international business plan with this brand new course developed by the National Association of Realtors and AMPI, Mexicos national real estate association. Doing Business in Mexico presents opportunities and trends in the Mexican residentialparticularly second homesand commercial real estate markets. Learn the basics of real estate transactions in Mexico when foreigners are involved as buyers or sellers. As a real estate professional, if your clientele includes second-home buyers, retirees looking for a low cost of living, or investors, you should consider the possibility that a profitable portion of your market is thinking Mexico. Real estate professionals who recognize and prepare for this trend have an opportunity to be in the forefront of a market poised for tremendous growth. Elective credit: Applicants for the CIPS Designation will earn 10 points towards the 100 elective points required for the designation upon successful completion of this course. Instructor: Tony Macaluso, CIPS, CRB, CRS, GRI Tony is an NAR director and serves on the International Operations Committee. He was awarded the highest recognition award by NAR, International Advocate Award. Tony has taught in many different countries. He is a CIPS faculty member and has been named NARs Educator of the Year. His real estate companies are in the Palm beaches and in the Florida Keys.

28 May 2007

Free Technology Training
The following courses will teach you how to use and benefit from technology programs you already have available to you through your Realtor membership with SAR, SAR MLS, and the Florida Association of REALTORS Work smarter in 2007 with these powerful and improved technology tools.
9:30 to 11 a.m. May 21 Frank Coffey, Instructor MLS Member benefitno extra charge Registration requested www.sarasotarealtors.com
Registration required via Education Registration www.sarasotarealtors.com

e-PRO Workshop

May 24. 1 to 2:30 PM Tony Martinez, Instructor Learn valuable technology and marketing tips that will help you increase your earning power immediately. You will also learn about the benefits of the e-PRO certification, and receive a discount for signing up for the online e-PRO course at the event. To sign up for this workshop, simply visit http://ePROworkshop.InternetCrusade.com or call toll free 1-866-ePRONAR (1-866-377-6627).

Basic MLXchange - Wednesdays (Hands-On)
9:00 a.m.-11:30 a.m. and 1:00 p.m. to 3:30 p.m. May 2, 16 & 30 MLS Member benefitno extra charge Keith Thatcher, Instructor Registration required via Education Registration www.sarasotarealtors.com
Auctions, Short Sales and Foreclosures
August 1, a.m. to Noon $10 (SAR members) $20 (others) Instructor: Marsha Wolak, Marsha Wolak Auctions Mark your calendar!
Advanced MLXchange - Thursdays (Hands-On)
May 3, 17 & 31, 9 to 11:30 a.m. and 1 to 3:30 p.m. Keith Thatcher, Instructor
SAR Quarterly Membership Meeting set June 22
The second SAR Quarterly Membership Meeting for 2007 will be held Friday, June 22 with networking beginning at 11:30 a.m. at Phillippi Estates Park, 5500 S. Tamiami Trail. The topic of the event will be Hurricane Preparedness, and the luncheon will be held outside in Area B of the park grounds. The meeting will be jointly sponsored by SAR and the Womens Council of Realtors local chapter. Price for the luncheon is still to be determined. Check the Weekly Update e-newsletter and the Association web site for more details.
Dedication and hard work pay off!! We congratulate our members who have completed the requirements for the National Association of Realtors Graduate Realtor Institute (GRI) designation:

Congratulations!

CONGRATULATIONS!
Graduate, Realtor Institute (GRI)
Gina L. LaRouche, Century 21 Advantage Cheryl Strzempka, RE/MAX Properties Joseph P. Vermeren, Longboat Realty Kelly Bennett, Real Estate Discovery, Inc. Linda L. Stowe, Michael Saunders & Company
Sarasota Realtor Magazine May 2007 29

Afliate Focus

Home warranties can make a big difference to buyers
By Terri Snider, First American Home Buyers Protection
Now, more than ever, home warranties are being hailed as the super hero when it comes to buying and selling houses. In todays market, sellers and Realtors alike are looking for ways to bring attention to their properties, and something to make them shine over their competition.

Terri Snider

A home warranty is just the life saver you might need to add value and security to resale homes. These one-year service plans cover major mechanical systems and appliances that fail due to normal wear and tear within the perimeter walls of the home and garage. Considering the thousands in dollars of items covered, they can be a very affordable safety net for budget protection, and in fact, a real bargain. Home warranties typically cover all the major components, such as HVAC systems, plumbing, electrical and hot water heaters. They also cover kitchen appliances and other miscellaneous items or upgrades/options such as pool/spa equipment and vary by contract. There is a service/trade fee (deductible) associated with each claim. While most companies are similar in coverage and service/trade fees in a particular geographical area, not all warranty contracts, companies or super powers are the same. A word of caution: All warranties are limited and could not possibly cover everything that goes wrong at such an affordable price. Warranty contracts are very clear about what is and isnt covered. Some items such as secondary or consequential damages cannot be covered due to state insurance laws. Warranties are limited to the actual repair or replacement of covered items. Homeowners insurance covers these secondary damages, making the warranty more of a gap protection product. All parties to a real estate transaction should do their due diligence by reviewing the items covered, limits of liability, restrictions and dollar aggregates listed in the contract.

Becoming familiar with which companies offer the best coverage and terms can prevent misunderstandings and expectations of the warranty product. From a liability standpoint, it is best to give the person paying for the warranty a choice of products to review and let them decide which one of these protectors best suits their particular needs. Always offer the warranty to the seller at the listing appointment as an incentive to help sell their home and protect themselves from future liability. Once the warranty plan is selected, they can decide if they wish to cover themselves, as well, during the listing period. Chances are they wont want to make any major repairs and will want to protect their existing equity. Although sellers coverage is usually even more limited than buyers, if it is priced appropriately it is definitely worth having. Todays buyers expect the seller to offer a warranted home - especially since the warranty disclosure has been added to the purchase agreement in Florida. If the homeowner does not want to offer a warranty, always remember to get their signature of declination on the appropriate waiver line on the application for your liability protection and office file. In California, 89 percent of all homes sold have warranty plans included in the transaction for several reasons. Real estate professionals on the West Coast have learned that the warranty company will cover the cost of taking care of the problem by either repairing or replacing. In todays litigious society, these Realtors also know that a home warranty can prevent lawsuits and protect the real estate professional.

Play time.

Re Sp al ec to ia rO l ffe r!

Your Island Playground

It is our pleasure to extend to you our Realtor Referral Program! Its easy.receive a complimentary social membership when your client referral becomes a full member at Longboat Key Club. Please contact our membership office with your nominees, and for more information on this special program! Longboat Key Club.your island playground. Its time to play!
The Official Club & Resort of the Sarasota Film Festival www.sarasotafilmfestival.com

Opteum Financial Services, LLC, W115 Century Road, Paramus, New Jersey 07652 (201) 225-2000. Licensed by the Department of Corporations under California Residential Mortgage Lending Act; Licensed by the Department of Corporations under California Finance Lenders Law; Georgia Residential Mortgage Licensee; Illinois Residential Mortgage Licensee; Massachusetts licensed residential mortgage lender (ML2425); Mississippi Supervised Mortgage Company; Licensed by the New Hampshire Banking Department; Licensed Mortgage Banker - N.J. Department of Banking & Insurance; Licensed Mortgage Banker - NYS Banking Department; Licensed by the Pennsylvania Department of Banking - First Mortgage Banker; Rhode Island Licensed Lender.
The next technology wave 19 new gadgets for real estate
By Mike Antoniak, REALTOR Magazine An array of new and significantly enhanced technologies from cell phones with GPS capabilities to ultra-mobile computers hold the potential to make you more productive and better connected from wherever your work takes you.
For a sampling of these new products, Ill take a look at some real-estate friendly gadgets that were unveiled at the Consumer Electronics Show and Macworld Conference & Expo, both of which were held in early January. If youre the type of person whos interested in learning about the latest tech tools, this is an exciting time of year. select cell phones for an additional $3.99 per month. The service includes real-time traffic updates with rerouting advice. A more robust navigation service will be available for $9.99 per month. Entertainment combo. Panasonic enters the GPS market this spring with a combo GPS/car entertainment system. The Strada CN-NVD905U Double DIN system includes a GPS receiver with 30GB hard drive, 7-inch LCD touch screen, and can be equipped for real-time traffic updates via the Sirius system. If you want to entertain prospects as you drive them around, you can also use the device as a satellite radio receiver, DVD, CD, and MP3 player. Price: Yet to be announced. Internet empowered. For quick searches of information about an area and traffic updates, Dash Express combines GPS with wireless Web access to Yahoo! Local service. It launches in California this spring and should be available nationwide by fall. Price: Yet to be announced. More maps. Cobra Electronics NavOne 2100 portable will debut in May with a 3.5 inch touch screen and preloaded map database. It also has a compare routes feature and gives you the ability to customize the display to show your favorite spots. Price: $349.95.

Computers for the Road

Tired of schlepping around your laptop, but not fully acclimated to the smartphone? The growing selection of ultramobile computers could serve as your road PC. Advantages: Roughly half the size of a laptop, Windows compatible, and boasts a larger screen and keyboard than any phone. A caveat: A bit pricey, at least for now. Here are some of your latest options in mobile computing: Built-in broadband. OQOs model 02 has built-in mobile broadband service via Sprints Power Vision network for Web access wherever a cellular network reaches. Specs include a 1.5GHz processor, 1GB RAM, 60GB drive, 5-inch slideaway LCD touch screen, and QWERTY backlit keyboard. The handheld device weighs less than a pound. Price: $1,998, plus the cost of broadband service. Windows tablet. Samsungs Q1P SSD runs on Windows XP Tablet edition. It has a 7-inch LCD touch screen, 1 GHz processor, 1GB RAM, 32GB flash drive, supports Wi-Fi and Bluetooth, and weighs 1.7 pounds. Price: $1,999. Cool built-ins. Sonys VAIO UX Micro is just 1.2 pounds and has a 4.5-inch touch screen that slides away to reveal a mini-keyboard. Additional features include built-in cameras for taking pictures or video conferencing and a biometrics fingerprint reader. Price: $2,500 for 32GB of flash memory and $2,000 for a version with a conventional 40GB hard drive. Note: The Sony and Samsung models replace the mechanical hard drive with solid state flash memory. The advantages are faster start-up and data access, reduced risk of damage when bumped around, and improved battery life.

Sleeker Smartphones

You need a reliable phone to conduct business when youre away from the office, whether for talking, texting, taking photos, or listening to music. What are some of your latest options? Apples offering. Expect Apples take on the smartphone, the iPhone to make a big splash for its June delivery. The price $499 for a 4GB version and availability through Cingular may limit its appeal, but its elegant design and functionality will chart a new direction for smartphones. Its key innovation is a touch-sensitive high-resolution screen and user interface. Better cameras. Advancements to mobile phone picturetaking capabilities mean theres a practical alternative to a digital camera. Samsungs introductions of the SCH-a990, available through Verizon Wireless, is the first camera phone with a 3.2-megapixel image sensor and 3X optical zoom lens. The company also is promoting a prototype 10-megapixel camera phone.
GPS Expands to More Gadgets
The convenience of GPS is easier than ever to enjoy, as the service becomes more portable. Here are some of the newest GPS offerings. Directions on your cell phone. Sprint TeleNav Traffic is a GPS service that will be available to Sprint subscribers with

34 May 2007

WCR energizes agents, supports business
By Michelle Crabtree The Sarasota Womens Council of Realtors has a 50-year record of promoting excellence in real estate. Our members represent the experts in the industry.
In April, our chapter had our annual awards program at the University Club to recognize our top-producing Realtors. It was a terrific program that included motivational speaker Lee Knapp, who provided tips to rediscover, reprogram and recharge local WCR members. She included 10 tactics to jump start your success. Also in April, six members from the Sarasota WCR Chapter attended a Mega-Networking Conference in Ft. Lauderdale. We had two power-packed days of networking with more than 300 real estate professionals from around the nation. There were educational sessions that included information on technological issues such as blogs and podcasting. We were presented with guidelines to formulate a successful 12-month Action Plan which included SMART goals for improvement. SMART is defined as: Specific, Measurable, Achievable, Realistic, Timed. The conference closed with keynote speaker Richard Mendenhall, 2001 NAR President. His presentation evoked a whole gamut of emotions, moving the audience from tears to laughter. What a fantastic motivational speaker! These conferences are great opportunities to really learn what the Womens Council of Realtors has to offer. Our next WCR conference is being held in Washington, DC, in conjunction with the NAR Midyear Meeting. The members of the Womens Council of Realtors represent business professionals who consistently try to achieve positive change in the real estate profession and the community. We have the knowledge and confidence and represent professional credibility to achieve our goals. Our chief goal is to be the primary source of education and business tools focused on the needs of real estate professionals at all stages of development. Being a member of the Womens Council of Realtors puts you in the know with exciting, innovative and informative programs. Our future is bright with promise. All things are possible. Are you ready?

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Property tax relief for seniors
A bill that would allow counties to double the homestead exemption for low-income seniors is awaiting a final reading in the Senate. HB 333 by Carlos Lopez-Cantera (R-Miami) would also allow a taxing authority that has adopted an additional homestead exemption for low-income seniors for the 2007 tax year to increase the amount of the exemption up to the $50,000 limit for 2007 if a copy of the ordinance authorizing the increase is delivered to the property appraiser by May 1, 2007.
Establishing credibility and gaining a solid track record of experience is also important to the next generation of local real estate professionals. Through the creation of the new group and its strong ties to the SAR and the current leadership of the Association, the Sarasota Young Realtors are bridging the generations. The knowledge and insights they are gaining from the older, more established Realtors, plus the ongoing professional development courses ensure that the future will be bright for local real estate. Of course, overcoming one hurdle is crucial to achieving success the built-in bias against youth. Ive had a few potential clients ask me if I was really old enough to have a real estate license, said Christina Pitchford Perez. I take it in stride and it motivates me to prove that I have the knowledge and skills to walk people through a transaction. In fact, Perez noted, those who have questioned her age have all become her most valued clients. One even nominated her for the prestigious Sarasota Magazine FIVE STAR - Best in Client Satisfaction 2007 award, based on his impression of her dedication, market and procedural knowledge, and negotiation skills. What has been the feedback from the groups formation? Its been very positive, said Anthony Homer. We had a great turn-out for the kick-off and are using the momentum to build the group and make it very member-centric. We try to make every decision in the light of the impact its going to have on the individual Realtor. Jenny Alday, another member of the SYR committee, noted the group is already a viable and vibrant element of the SAR. I feel that the young Realtor group will be a success because our committee is very motivated and committed. We are all striving for success and we want to help others achieve that goal too. One big advantage many of the younger members of SAR have is their familiarity with the latest, greatest technological tools so prevalent in todays industry. Having grown up with more advanced computers, the Internet, cell phones and PDAs, the younger Realtors are comfortable and highly capable. In fact, many of them find themselves acting as their office IT person when the IT person is away. Helping to train other, older real estate professionals in the new technologies comes with the territory, the SYR leadership noted. It really pays off to be on the cutting edge of technology, explained Anthony Homer. Thats where the future of business is, and its where you need to be in order to be successful. And thats where the Sarasota Young Realtors group is on the cutting edge, aimed at success, and always striving to gain the experience so necessary for effective leadership.

May 2007 37

Ethics in Action
Here are ve answers to everyday ethical dilemmas
By Buck Wargo, Realtor Magazine Online
The Code of Ethics is the backbone of the National Association of Realtors. Its what separates the countrys 1.3 million Realtors from other real estate licensees. However, as with any set of rules or laws, the Code is not all black or white, says Sharon Steele, 2007 chair of NARs Professional Standards Interpretation and Procedures Subcommittee. Its shades of gray. Knowing how to respond comes in part from experience in handling uncomfortable situations, says Steele, ABR, CRS, who also is president of the Sharon Steele Group in Providence, R.I. But that doesnt mean seasoned professionals arent stumped from time to time. Steele and other ethics experts identified these dilemmas that are likely to pop up in todays market, and provide guidance on how to respond.
The REALTOR Code of Ethics sets rigorous guidelines, but some situations can confound even the most moral of minds. Heres a look at five common scenarios.
Otherwise, youre putting yourself at risk of serious legal action. I think some agents are unaware of the potential liability and might agree with the home owner and keep quiet, Aydt says. Practitioners may be stumped because they dont know whether or not a particular fact is important enough to share with prospective buyers, Aydt says. If you find yourself in this situation, its best to err on the side of disclosure. Youre not the expert; the home inspector is. So if a home inspector says theres a problem, but the seller disagrees, you have to stick with the assessment of the inspector. What if sellers refuse to disclose, and urges you to do the same? Its the safest practice to surrender your listing, Aydt says. The legal risks to you are simply too great.
Dilemma 1: Should I Disclose That?
Realtors shall avoid exaggeration, misrepresentation, or concealment of pertinent facts relating to the property or the transaction. (Article 2) The scenario: Your seller client tells you that a home inspector recently was suspicious of insect damage when he saw the homes damaged siding. However, the seller disputes that notion, saying hes never had an insect problem in or around the home. The risk: Withholding pertinent facts from buyers. What to do: Disclose anything that affects the value or desirability of the home, says Bruce Aydt, ABR, CRB, general counsel and senior vice president of St. Louis-based Prudential Alliance, Realtors. That may include insect damage, water leakage, structural problems, and more.

38 May 2007

Dilemma 2: Sending Mixed Signals
Realtors pledge themselves to protect and promote the interests of their client. (Article 1) The scenario: Youre hosting an open house for your client, a seller. A woman seems very interested in the property and asks many questions about the home, local schools, and proximity to public transportation. She also asks why the sellers would want to move out of such a nice house. The risk: Violating loyalty to your client, the seller. Some buyers, particularly first-timers, dont always understand that the listing agents primary obligation is to the seller, Steele says. If you dont tell them, it could lead to undisclosed dual representation. It ought to be fairly clear but unfortunately some agents dont have the confidence to say: By the way, I represent the seller, she says. If the buyer
gets the wrong signal, theres potential for undisclosed dual agency, which is clearly not a good thing. What to do: As a listing agent, your responsibility to the prospective buyer is to treat them honestly, but to your client you owe confidentiality, accountability, and loyalty, Steele says. You can always provide buyers with information thats public knowledge or with copies of the sellers disclosure, which is required in most states. But you should center your conversations on the house and not issues such as the sellers motivation, Steele says. In an effort to be helpful, agents can sometimes overstep the line, she says. They dont give clear signals. There are a myriad of reasons for it, Steele says. Inexperience is one. If you dont want to alienate a buyer, it can be a difficult situation.
Ethics in advertising extends to property marketing, too. Be clear about how you describe the home, Steele says, and stay away from sweeping statements or exaggerations. Its incumbent to avoid mistakes as well, she says. Doublecheck property tax figures with your local government, and be sure that square footage is measured correctly. Finally, never say anything to buyers that you cant confirm as a fact. You can only represent what you know, Steele says. If you dont know the answer, say I dont know, but I will go to City Hall and try to find an answer. In this business, you dont make assumptions.
thats not directly involved in the deal, such as a brokerage office manager, present both offers to the seller.
Dilemma 5: Can You Write Me an Offer?
Realtors shall not engage in any practice or take any action inconsistent with the exclusive relationship recognized by law that other Realtors have with clients. (Article 16) The scenario: You are representing clients who want to sell their home quickly so they can move into their new home. You get a call from a prospective buyer who says that hes already viewed the property and would like to make an offer immediately. He asks for you to write the offer. The risk: The buyer may already be represented. What to do: First, ask the buyer if hes working with a buyers agent, says Bill Lublin, CRS, CRB, chief executive of Century 21 Advantage Gold in Philadelphia. If hes represented, encourage him to submit an offer through his agent. Also, the buyer should be made aware that he may have contractual obligations to the buyers agent, says Lublin, vice-chair of the NARs Professional Standards Committee. In most cases, the buyers agent can be owed a portion of the sales commission. If the buyer is unable to work through his agent, and still demands that an offer be written immediately, your duty as the listing agent is to follow through with the request, Lublin says. After writing the offer, contact the buyers agent and let that person know whats going on, and let them know theyll receive commission from the deal as set out on the buyers rep contract. Its good to do the right thing, Lublin says. You sleep so much better and feel so much better. The people I know who are successful in business are always extremely ethical. I dont see that it has any kind of negative impact on anybody.

May 2007 39

Dilemma 4: One Brokerage, Multiple Offers
Obligation to the client is primary, but it does not relieve Realtors of their obligation to treat all parties honestly. (Article 1) The scenario: Two interested buyers have submitted offers on your listing. One buyer is represented by an agent who works at your brokerage. The other buyer is represented by an agent from a franchise across town. The risk: Regardless of the intent, there may be concern that more attention will be paid to an in-house deal than out-of-house deal, says Dale Mattison, CRS, GRI, an associate broker with Long & Foster Real Estate in Washington, D.C. I know my ethical intent is to treat the offer fairly, but theres always the risk that someone will get the wrong impression, he says. What to do: Mattison, past chairman of NARs Professional Standards Committee, says the Code of Ethics only requires such information to be disclosed to the buyer upon request, but he says its a good practice to disclose it anyway. That way, you wont give anyone the idea that youre favoring one offer so that your brokerage will capture the full commission. In order to remain objective, his companys policy is to have a third party
Dilemma 3: Ethics in Advertising
Realtors shall be careful at all times to present a true picture in their advertising and representations to the public. (Article 12) The scenario: Youre looking for a way to differentiate yourself from the competition and give your marketing materials a kick. You decide on a new tagline: The No. 1 Real Estate Agent For You. The risk: Stretching the truth. If your statements are truthful and accurate, its not wrong to tell prospects how you measure up to competitors. But when you make an advertising statement about being the No. 1 agent, you could be misleading the public. What to do: Making the claim of being No. 1 is perhaps the most abused or misused term in real estate advertising, Aydt says. If you really want to use that phrase, be careful to explain what you mean by No. 1. For example, cite your market share, a date range, and a specific geographic area. Experts advise focusing on your own merits and what you bring to a prospective client rather than comparing yourself directly to competitors.

FRIDAY 4

7:00 a.m. Registration, Realtor Golf Day 9:00 a.m. New Members
Ongoing MLXchange Training:
Classes are conducted every other week on the new MLXchange system. Please visit www.sarasotarealtors.com and click on Education Registration for the latest class dates and times.
9:00 a.m. & 2:30 p.m. New Members

8:00 a.m. MLS Zone 2

9:00 a.m. New Members 9:00 a.m. 12:00 p.m. Risk Management 1:00 p.m. 2:30 p.m. Positive Vibrations
9:00 a.m. & 2:30 p.m. New Members 9:00 a.m. 4:00 p.m. New Member Orientation 1:00 p.m. 4:00 p.m. Code of Ethics 8:30 a.m. CID General Membership Meeting
7:30 a.m. 9:00 a.m. WCR Toastmasters 9:00 a.m. & 1:00 p.m. MLXchange Basic Hands On Training 9:00 a.m. & 2:30 p.m. New Members
8:00 a.m. MLS Zone 3 9:00 a.m. & 1:00 p.m. MLXchange Advanced Hands On Training
9:00 a.m. & 2:30 p.m. New Members 12:00 p.m. 1:30 p.m. Young Realtors
8:00 a.m. 5:00 p.m. GRI 2 9:30 a.m. 11:00 a.m. iMAPP Training 9:00 a.m. & 2:30 p.m. New Members 8:00 a.m. 5:00 p.m. GRI 2
8:00 a.m. 5:00 p.m. GRI 2 9:00 a.m. & 2:30 p.m. New Members 5:30 p.m. Young Realtors Social Event 8:00 a.m. MLS Zone 1
9:00 a.m. New Members 1:00 p.m. 2:30 p.m. E-Pro Workshop
For more information on Educational Programs, please see pages 24 - 26
Memorial Day SAR Office Closed 8:00 a.m. 5:00 p.m. GRI 2
7:30 a.m. 9:00 a.m. WCR Toastmasters 8:00 a.m. 5:00 p.m. GRI 2 9:00 a.m. & 2:30 p.m. New Members 9:00 a.m. & 1:00 p.m. MLXchange Basic Hands On Training
8:00 a.m. MLS Zone 2 9:00 a.m. & 1:00 p.m. MLXchange Advanced Hands On Training 9:00 a.m. 5:00 p.m. FAR District 13, Technology & Business EXPO, Hyatt Sarasota

June 1

9:00 a.m. New Members
8:30 a.m. CID Board of Directors 9:00 a.m. & 2:30 p.m. New Members

8:00 a.m. MLS Zone 3

9:00 a.m. New Members 12:00 p.m. Sarasota Young Realtors Meeting
Sarasota Association of Realtors, Inc. 3590 S. Tuttle Ave. Sarasota, FL 34239
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