COMPETENCE B2100-4

Built-In Electric Oven User information

Dear Customer,

Please read this user information carefully and keep it to refer to later. Please pass the user information on to any future owner of the appliance.
The following symbols are used in the text: Safety instructions Warning! Information that affects your personal safety. Important! Information that prevents damage to the appliance. Useful tips and hints Environmental information

Contents

Operating Instructions.
Safety instructions. Disposal. Description of the Appliance. General Overview. Control Panel. Oven Features. Oven Accessories. 8 8
Before using for the first time. 9 Setting and changing the current time. 9 Initial Cleaning. 10 Operating the Oven. Switching the Oven On and Off. Oven Functions. Attaching/Removing the Grill Pan Handle. Clock Functions. Switching Off the Time Display. Usage, Tables and Tips. Baking. Baking Tables. Table: Desserts. Roasting. Table: Meat, roasting, casseroles. Table: Roasting, casseroles, au gratin. Grill sizes. Grilling table. Defrosting. Defrosting table. Cleaning and care. Outside of the appliance. Oven interior. Accessories. Shelf Support Rails. Oven Lighting. Oven Roof. Oven Door. Oven Door Glass. 3
What to do if . 38 Electrical Connection. 39
Installation Instructions. Warranty conditions. Service and Spare Parts
40 Safety information for the installer. 40 44
Operating Instructions 1 Safety instructions 5
This appliance conforms with the following EU Directives: 73/23/EEC dated 19.02.1973 Low Voltage Directive 89/336/EEC dated 03.05.1989 EMC Directive inclusive of Amending Directive 92/31/EEC 93/68/EEC dated 22.07.1993 CE Marking Directive

Electrical safety

This appliance must be connected by a qualified electrician only. In the event of a fault or damage to the appliance: take the fuses out or switch off. Repairs to the appliance must only be carried out by qualified service engineers. Considerable danger may result from improper repairs. If repairs become necessary, please contact your local Service Force Centre.

Child Safety

Never leave children unsupervised when the appliance is in use.

Safety whilst Using

This appliance is intended to be used for cooking, roasting and baking food in the home. Take care when connecting electric appliances to sockets nearby. Do not allow connecting leads to come into contact with or to catch beneath the hot oven door. Warning: Risk of burns! The interior of the oven becomes hot during use. Using ingredients containing alcohol in the oven may create an alcohol-air mixture that is easily ignited. In this case, open the door carefully. Do not have embers, sparks or naked flames in the vicinity when opening the door.
How to avoid damage to the appliance
Do not line the oven with aluminium foil and do not place baking trays, pots, etc. on the oven floor, as the heat that builds up will damage the oven enamel. Fruit juices dripping from the baking tray will leave stains, which you will not be able to remove. For very moist cakes, use a deep tray. Do not put any strain on the oven door when open. Never pour water directly into the oven when it is hot. This could cause damage to the enamel and discoloration. Rough handling, especially around the edges of the front panel, can cause the glass to break. Do not store any flammable materials inside the oven. These could ignite when the oven is switched on. Do not store any moist foods inside the oven. This could damage the oven enamel.

Disposal 2

Packaging material The packaging materials are environmentally friendly and can be recycled. The plastic components are identified by markings, e.g. >PE<, >PS<, etc. Please dispose of the packaging materials in the appropriate container at your local waste disposal facilities. Old appliance The symbol on the product or on its packaging indicates that this product may not be treated as household waste. Instead it shall be handed over to the applicable collection point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Warning: Before disposing of old appliances please make them inoperable so that they cannot be a source of danger. To do this, disconnect the appliance from the mains supply and remove the mains cable from the appliance.

Description of the Appliance

General Overview

Control panel

Door handle

Full glass door

Control Panel

Oven Power Indicator Temperature Pilot Light Time display
Clock function buttons Oven Functions Temperature selector

Oven Features

Top heat and heating elements
Oven lighting Shelf positions

Fan heating element Fan

Oven shelf runners, removable

Oven Accessories

Shelf For dishes, cake tins, items for roasting and grilling.
Grill pan with handle Support for the grill tray as a collecting vessel for fat.
Grill tray Insert for the grill pan for grilling smaller amounts of food.
Before using for the first time
Setting and changing the current time
The oven only operates when the time has been set. When the appliance has been connected to the electrical supply or when there has been a power cut, the function indicator Time flashes automatically. 1. To change the time that has already been set, press the Selection button repeatedly, until the function indicator Time flashes. 2. Set the current time using the or button.
After approx. 5 seconds, the flashing stops and the clock displays the time of day set.
The appliance is now ready to use. The time can only be changed if neither of the automatic functions (Cook time or End time ) have been set.

Initial Cleaning

Before using the oven for the first time you should clean it thoroughly. Caution: Do not use any caustic, abrasive cleaners! The surface could be damaged. To clean any metal front panels use commercially available cleaning agents.
1. Turn the oven function switch to oven lighting. 2. Remove all accessories and the shelf support rails and wash them with warm water and washing up liquid. 3. Then wash out the oven with warm water and washing-up liquid and dry. 4. Wipe the front of the appliance with a damp cloth.

Operating the Oven

Switching the Oven On and Off
Oven Power Indicator Temperature Pilot Light

Oven Functions

Temperature selector
1. Turn the oven functions control knob to the desired function. 2. Turn the temperature control knob to the desired temperature. The power indicator is lit while the oven is on. The temperature power indicator is lit while the oven is heating up. 3. To turn the oven off, turn the oven functions and temperature control knob back to the OFF position.
Cooling fan The fan switches on automatically in order to keep the appliances surfaces cool. When the oven is switched off, the fan continues to run to cool the appliance down, then switches itself off automatically.

The oven has the following functions:
Oven function Oven Light Use With this function you can light up the oven interior, e.g. for cleaning. Heating element/ fan ---
Ventitherm Fan For baking on up to three oven Operated Cooking shelves at the same time. Set the oven temperatures 20-40 C lower than when using Conventional. Fan Controlled Defrosting Full Width Dual Grill Rotitherm Roasting For defrosting e. g. gateaux and flans, butter, bread, fruit or other frozen foods.

Ring element, fan

For grilling flat food items in Grill, top heat large quantities and for toasting. For roasting larger joints of meat or poultry on one oven shelf. The function is also suitable for browning and gratinbaking. Grill, top heat, fan
Attaching/Removing the Grill Pan Handle
The handle is particularly useful for removing the grill pan and tray more easily from the hot oven. Attaching the handle Insert the handle at an angle from above into the recess in the side of the grill pan (1) press and hold the release button, lift the handle gently and then lower it (2) let go of the release button. Warning: Risk of burning! Important: Check that the handle is securely attached!
Removing the handle Press the release button on the top of the handle (1) and lift up the handle (2) to remove it. Important: Never leave the handle in the heated oven! Overheating can cause the handle to deform or break, and may cause an injury.

Clock Functions

Function Indicators Time display Function Indicators

Button

Selector Button
Countdown To set a countdown. A signal sounds after the time has elapsed. This function does not affect the operation of the oven. Cook time To set how long the oven is to be in use. End time To set when the oven is to switch off again. Time To set, change or check the time (See also section Before Using for the First Time).
How to use the clock functions When a function has been selected, the corresponding function indicator flashes for approx. 5 seconds. During this time the desired times can be set using the or button. When the desired time has been set, the function indicator flashes for approx. another 5 seconds. After that the function indicator is then lit. The set time begins to run. Press any of the buttons to stop the acoustic signal. The desired oven function and temperature can be selected before or after the clock functions Cook time and End time are set. When the cooking time has ended, turn the oven function and temperature dial back to the OFF position.

Switching Off the Time Display
By switching off the time display you can save energy. Switching off the time display Hold down any two buttons until the display becomes dark (approx. 10 seconds). Switching on the time display Hold down any two buttons until the time reappears in the display (approx. 10 seconds). The display can only be switched off if none of the clock functions Cook time End time or Countdown are in use.
Countdown 1. Press Selection button repeatedly, until the function indicator Countdown flashes.
2. Using the or button, set the required Countdown (max. 2 hours 30 minutes).
After approx. 5 seconds, the display shows the remaining time. The function indicator Countdown will light up.
When the time has elapsed, the function indicator flashes and an acoustic signal sounds for 2 minutes. Press any button to switch off the signal.
Cook time 1. Press Selection button repeatedly, until the function indicator Cook time flashes.
2. Using the or button, set the required cooking time.
After approx. 5 seconds, the display returns to the current time. The function indicator Cook time will light up.
When the time has elapsed, the function indicator will flash, an acoustic signal will sound for 2 minutes and the oven will switch itself off. 3. Press any button to switch off the signal and the programme.
End time 1. Press Selection button repeatedly, until the function indicator End time flashes.
2. Using the or button, set the required switch-off time.
After approx. 5 seconds, the display returns to the current time. The function indicator End time will light up.
When the time has lapsed, the function indicator will flash, an acoustic signal will sound for 2 minutes and the oven will switch itself off. 3. Press any button to switch off the signal and the programme.

Cook time

and End time

combined

Cook time and End time can be used simultaneously, if the oven is to be automatically switched on and off at a later time. 1. Using the function Cook time set the period of time that the dish requires to cook. In this example, 1 hour.
2. Using the function End time , set the time at which the dish is to be ready. In this example, 14:05.
The function indicators Cook time and End time light up and the time is shown in the display. In this example, 12:05. The oven will automatically switch itself on at the appropriate time as calculated. In this example, at 13:05. And will switch itself off when the cooking time set has elapsed. In this example, at 14:05.

Usage, Tables and Tips

Baking
Oven function: Ventitherm Fan Operated Cooking Baking tins For Ventitherm Fan Operated Cooking able. Oven levels With Ventitherm Fan Operated Cooking baking trays at the same time: 1 baking tray: for example, oven level 3

bright metal tins are suit-

you can bake on up to 3

1 baking tin: for example, oven level 1
2 baking trays: for example, oven level 1 and 3
3 baking trays: oven level 1, 3 and 5
General instructions With Ventitherm Fan Operated Cooking you can also bake two cakes at the same time in tins placed next to each other on the shelf. This does not significantly increase baking time. When frozen foods are used the trays inserted may distort during cooking. This is due to the large difference in temperature between the freezing temperature and the temperature in the oven. Once the trays have cooled the distortion will disappear again. How to use the Baking Tables The tables give the required temperature settings, baking times and oven shelf levels for a selection of typical dishes. Temperatures and baking times are for guidance only, as these will depend on the consistency of pastry, mixture or dough, the number and the type of baking tin. We recommend setting the lower temperature when baking for the first time, and if required, e.g. if a darker browning is desired or if the baking time is too long, select a higher temperature. If you cannot find the settings for a particular recipe, look for the one that is most similar. If baking cakes on baking trays or tins on more than one level, baking time can be extended by 10-15 minutes. Moist recipes (for example, pizzas, fruit flans, etc.) are baked on one level. Cakes and pastries at different heights may brown at an uneven rate at first. If this occurs, please do not change the temperature setting. Different rates of browning even out as baking progresses. With longer baking times, you can switch the oven off about 10 minutes before the end of the baking time, in order to utilise the residual heat. Unless otherwise stated, the values given in the tables assume that cooking is started with the oven cold.

Baking Tables

Cakes, Biscuits, Bread, Pies Ventitherm Fan Operated Cooking Shelfposition Time

Temperature Hr. : Min. C

Using cake tins Cakes in Pound Cake tins Sandcakes/Cakes in loaf tins Madeira cake Dundee cake Large Christmas cake (10) Victoria Sandwich Pastry cases Bakewell tart Swiss roll Flans & quiches Using baking sheets Short bread Biscuits Macaroons Apple strudel Choux pastry buns Buns / cup cakes Scones Meringues Sausage rolls Pizza Bread Wholemeal bread White bread 1) Pre-heat oven 180-2001) 180-2001) 0:40-0:45 0:40-0:45 1/4 1/4 1/1/4 1/4 1/1/140-150 150-170 140-150 170-1801) 160-1701) 150-160 190-170-1801) 180-200

1 1/4 1/3 3

160-170 150-160 150-160 130-160 170-190 160-170 150-170
1:00-1:10 1:15-1:30 1:00-1:10 2:30-3:00 4:30-5:00 0:25-0:35 0:10-0:25 0:45-0:55 0:10-0:20 0:30-0:50

170-180

0:40-0:50 0:15-0:25 0:25-0:35 0:30-0:50 0:20-0:35 0:25-0:35 0:10-0:15 3:30-4:30 0:20-0:35 0:30-0:50
Baking on more than one oven level
Ventitherm Fan Operated Cooking Ventitherm Fan Operated Cooking Temperature in C

Type of baking

Shelf positions from bottom 2 levels Cakes/pastries/biscuits on baking trays Cream puffs/Eclairs Dry streusel cake Biscuits Short pastry biscuits Viennese whirls Biscuits made with sponge mixture Pastries made with egg white, meringues Macaroons Biscuits made with yeast dough Puff pastries Rolls Small cakes (20per tray) 1) Pre-heat the oven! 1/3 1/3 1/3 1/3 1/3 1/3 1/3 1/4 1/4 1/3/5 1/3/5 --------------1/4 1/3 ----3 levels

Time Hours: Mins.

160-1801) 140-160

0:35-0:60 0:30-0:60

150-160-170 80-100 100-120 160-170 170-1801) 160 140
0:15-0:35 0:20-0:60 0:25-0:40 2:10-2:50 0:40-1:20 0:30-0:60 0:30-0:50 0:30-0:45 0:25-0:40

Tips on Baking

Baking results The cake is not browned enough at the bottom The cake sinks (becomes soggy, lumpy, streaky) Possible cause Wrong shelf level Remedy Place cake on a lower shelf
Oven temperature too high Baking time too short
Use a slightly lower temperature setting Increase baking time Baking times cannot be reduced by setting higher temperatures Use less liquid Pay attention to mixing times, especially if using mixing machines Increase oven temperature Shorten baking time Set a lower temperature and increase baking time
Too much liquid in the dough/ mixture

Cake is too dry

Oven temperature too low Baking time too long
Cake browns unevenly Oven temperature too high and baking time too short
Dough/mixture is unevenly dis- Spread the dough/mixture tributed evenly on the baking tray Cake is not cooked within the baking time set Temperature too low Use a slightly higher temperature setting

Table: Desserts

Ventitherm Fan Operated Cooking Desserts Shelf position Apple pie Rice pudding Fruit crumble Pineapple upside down cake Pavlova Baked custard Baked apples Bread and butter pudding Apple charlotte Souffl - sweet/savoury

1) Pre-heat oven

Time Hr. : Min. 0:45-050 2:00-2:30 0:50-1:10 0:35-0:45 1:00-1:10 0:45-1:00 0:40-1:00 0:40-0:55 0:40-0:55 0:30-0:45
Temperature C 180-190 130-150-160 160-170 170-180 180-190 170-1901)

Roasting

Oven function: Ventitherm Fan Operated Cooking Rotitherm Roasting or
Roasting dishes Any heat-resistant ovenware is suitable for roasting. (Please read the manufacturer's instructions.) Large roasting joints can be cooked directly in the tray or on the shelf with the tray placed below For all lean meat, we recommend roasting these in a roasting tray with a lid. This makes the meat more succulent. All types of meat, that can be browned or have crackling, can be roasted in the roasting tin without the lid.
Tips on using the roasting chart The figures in the following table are for guidance only. We recommend cooking meat and fish over 1 kg in weight in the oven. To prevent escaping meat juices or fat from burning on to the pan, we recommend placing some water in the roasting pan. Turn the meat as required (after about 1/2 - 2/3 of cooking time). Baste large roasting joints and poultry several times during the cooking time. This will give better roasting results. Switch off the oven approx. 10 minutes prior to the end of the cooking time in order to use the residual heat.
Table: Meat, roasting, casseroles
Meat Pork Shoulder; leg; rolled; boned spare rib; loin of pork Beef Inexpensive cuts Rotitherm Roasting 1 160-170 0:35-0:40 per 450 g/1 lb plus 15-20 mins Rotitherm Roasting 1 170-180 0:30-0:35 per 450 g/1 lb plus 30-35 mins Oven function Shelf position Temperature C Time Hr. : Min.
Prime cuts -rare Rotitherm Roasting Rotitherm Roasting Rotitherm Roasting 1 150-1601) 0:15-0:20 per 450 g/1 lb plus 15-20 mins 0:20-0:25 per 450 g/1 lb plus 25-25 mins 0:30-0:35 per 450 g/1 lb plus 25-30 mins

-medium

150-160

-well done

Yorkshire pudding - small Ventitherm Fan Operated Cooking Ventitherm Fan Operated Cooking Rotitherm Roasting Rotitherm Roasting 3 2001) 0:10-0:15

- large

180 -1901)

0:30-0:40

0:30-0:35 per 450 g/1 lb plus 30-35 mins 0:30-0:35 per 450 g/1 lb plus 30-35 mins

1) Preheat oven

Table: Roasting, casseroles, au gratin
Poultry, Game, Fish, Vegetables Quantity approx. Oven function Shelf position Temperature C Time Hr. : Min.
Casseroles, miscellaneous Casseroles 1 kg/2 lbs Ventitherm Fan Operated Cooking Ventitherm Fan Operated Cooking Ventitherm Fan Operated Cooking Rotitherm Roasting 2:30-3:00

Lancashire Hot Pot

1 kg/2 lbs

2:15-2:30

Moussaka

0:40-0:50

Meat Loaf Poultry / Game Chicken Chicken Duck Goose Turkey Turkey Pheasant, Wild Duck, Rabbit

675 g/1.5 lbs

160-170

1:00-1:10

1 kg/2 lbs 1.5 kg/3 lbs 1.5-2 kg/ 3.5-4 lbs 3.5-5 kg/ 8-10 lbs 2.5-3.5 kg 5-7 lbs 4-6 kg/ 8-13 lbs 1 kg/2 lbs
Rotitherm Roasting Rotitherm Roasting Rotitherm Roasting Rotitherm Roasting Rotitherm Roasting Rotitherm Roasting Ventitherm Fan Operated Cooking Rotitherm Roasting
190-210 190-210 180-200 160-180 160-180 140-160 210
0:50-1:10 1:15-1:30 1:15-1:45 2:30-3:00 1:45-2:30 2:30-4:00 0:30-1:00
Partridge/Pigeon per 300-500g

200-220

0:30-0:50
Poultry, Game, Fish, Vegetables

Quantity approx.

Oven function

Shelf position

Temperature C

Time Hr. : Min.

Fisch (baked, steamed) Whole fish 1-1.5 kg/ 2-3 lbs Ventitherm Fan Operated Cooking Rotitherm Roasting 1 160-170 0:45-1:15
Fish pies, bakes Vegetables Stuffed pepper/ aubergines

750 g-1 kg/ 1.5-2 lbs

160-180

0:30-1:00

Ventitherm Fan Operated Cooking Rotitherm Roasting

180-190

Au gratin dishes ---

0:15-0:45

Grill sizes
Oven function: Full Width Dual Grill setting

with maximum temperature

Important: Always grill with the oven door closed. The empty oven should always be pre-heated with the grill functions for 5 minutes. When grilling, use the oven shelf and drip pan together. The grilling times are for guidance only. Grilling is particularly suitable for flat pieces of meat or fish.

Grilling table

Food to be grilled Oven level Grilling time 1st side Burgers Pork fillet Sausages Fillet steaks, veal steaks Fillet of beef, roast beef (approx. 1 kg) Toast1) Toast with topping 3 8-10 mins. 10-12 mins. 8-10 mins. 6-7 mins. 10-12 mins. 4-6 mins. 6-8 mins. 2nd side 6-8 mins. 6-10 mins. 6-8 mins. 5-6 mins. 10-12 mins. 3-5 mins. ---
1) Use the grill without the roasting tray, do not pre-heat

Defrosting

Oven function: Fan Controlled Defrosting ting) (no temperature set-
Unpack the food and place it on a plate on the oven shelf. Do not cover with a plate or bowl, as these can substantially lengthen the defrosting time. For defrosting, place the shelf on the 1st oven level from the bottom.

Defrosting table

Food Defrosting time Min. Further defrosting time (mins.) Comments Place the chicken on an upturned saucer placed on a large plate. Halfway through the time, turn it over Halfway through the time, turn it over Halfway through the time, turn it over ------Cream that is still slightly frozen in part can still be whipped ---

Chicken, 1000 g

100-140
Meat, 1000 g Meat, 500 g Trout, 150g Strawberries, 300g Butter, 250g Cream, 2 x 200g Flan/gateau, 1400g

Oven Door

The door of your appliance may be removed for cleaning. Removing the oven door 1. Open the oven door completely. 2. Completely fold back the clamping levers on both door hinges. 3. Grip the oven door with both hands and close it about 3/4 going past the point of resistance. 4. Pull the door away from the oven (Caution: the door is heavy!) 5. Place the door, with the outer surface downwards, on a soft, flat surface, (for example on a blanket) to avoid scratches.
Hanging the oven door 1. From the side of the door on which the handle is positioned, take hold of the sides of the door with both hands. 2. Hold the door at an angle of approx. 60. 3. Insert the door hinges as far as possible into the two slots on the right and left at the bottom of the oven at the same time. 4. Lift the door up until resistance is met and then open it fully. 5. Fold the clamping levers on both door hinges back into their original position. 6. Close the oven door

Oven Door Glass

The oven door is fitted with two glass panels mounted one behind the other. The inner panel can be removed for cleaning. Caution: the following steps must be performed only with the oven door removed! If the glass is removed while the door is attached, the lighter weight may cause it to spring up and cause injury. Important! Rough handling of the glass, especially at the edges of the front panel, may cause it to break.
Removing the glass from the door 1. Detach the door and, with the handle downwards, place it on a soft, even surface. 2. Grasp the top glass panel underneath, and push it towards the door handle against the pressure spring, until it comes free (). 3. Hold the panel gently underneath, and slide it out (). Clean the glass panel Inserting the glass to the door 1. Insert the panel at an angle from above into the section of the door in which the handle is located (). 2. Lower the panel. Place the glass against the pressure spring at the handle end, and in front of the retaining frame at the bottom of the door, then push it into the frame (). The glass panel must be firmly attached! Re-hang the door to the oven.

What to do if

Problem The oven does not heat up Possible cause The oven is not switched on The clock is not set Remedy Switch the oven on Set the current time on the clock
The necessary settings have Check the settings not been carried out A fuse in the houses wiring Check fuses system (in the fuse box) If the fuses trip several has tripped times, please call a qualified electrician The oven lighting is not operating The oven bulb is faulty. Replace oven bulb
If you are unable to remedy the problem by following the above suggestions, please contact your local Service Force Centre. Warning! Repairs to the appliance are only to be carried out by qualified service engineers. Considerable danger to the user may result from improper repairs. If the appliance has been wrongly operated, the visit from the service technician or dealer may not take place free of charge, even during the warranty period. Advice on cookers with metal fronts: Because of the cooler surface at the front of the cooker, opening the oven door during (or just after) baking or roasting may cause the glass to steam up.

Electrical Connection

The oven is designed to be connected to 230-240V~(50Hz) electricity supply. The oven has an easily accessible terminal block which is marked as follows: Letter L Live terminal Letter N Neutral terminal E Earth terminal
This oven must be earthed! The cable used to connect the oven to the electrical supply must comply to the specifications given below. For UK use only
Connection via Cooker Control Circuit Min. size Cable/flex 2,5 mm2 Cable/flex type PVC/PVC twin and earth Fuse min: 15A max: 20A
It is necessary that you install a double pole switch between the oven and the electricity supply (mains), with a minimum gap of 3mm between the switch contacts and of a type suitable for the required load in compliance with the current regulations. The switch must not break the yellow and green earth cable at any point. Important After installation and connecting, the cable must be placed so that it cannot at any point reach a temperature of more than 50C above the ambient temperature. Before the oven is connected, check that the main fuse and the domestic installation can support the load; and that the power supply is properly earthed. The manufacturer declines any responsibility should these safety measures not be carried out.

Installation Instructions 1
Attention: The new appliance may only be installed and connected by a registered expert. Please comply with this. If you do not, any damage resulting is not covered by the warranty.
Safety information for the installer
The electrical installation is to be set up so that the appliance can be isolated from the mains with a minimum 3mm all-pole contact separation. Suitable separation devices include e.g. cut-outs, fuses (screw fuses are to be taken out of the holder), RCDs and contactors. Anti-shock protection must be provided by the installation. The built-in unit must meet the stability requirements of DIN 68930. Built-in ovens and built-in cooking surfaces are fitted with special connection systems. For safety reasons, they must only be combined with appliances from the same manufacturer.

Warranty conditions

Great Britain
Standard guarantee conditions We, AEG, undertake that if within 12 months of the date of the purchase this AEG appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our discretion repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that: The appliance has been correctly installed and used only on the electricity or gas supply stated on the rating plate. The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer's operating and maintenance instructions. The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us. All service work under this guarantee must be undertaken by a Service Force Centre. Any appliance or defective part replaced shall become the Company's property. This guarantee is in addition to your statutory and other legal rights. Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which case a premium will be charged. Exclusions This guarantee does not cover: Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic. Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United Kingdom. Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements. Products of AEG manufacture which are not marketed by AEG. European Guarantee If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications: The guarantee starts from the date you first purchased your product. The guarantee is for the same period and to the same extent for labour and parts as exists in the new country of use for this brand or range of products. This guarantee relates to you and cannot be transferred to another user. Your new home is within the European Community (EC) or European Free Trade Area. The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household. The product is installed taking into account regulations in your new country. Before you move please contact your nearest Customer Care centre, listed below, to give them details of your new home. They will then ensure that the local Service Organisation is aware of your move and able to look after you and your appliances. France Germany Italy Sweden UK Senlis Nrnberg Pordenone Stockholm Luton +33 (0) 29 +49 (0) 7378 +39 (0) +46 (0) 5360 +44 (0) 350

Service and Spare Parts

If the event of your appliance requiring service, or if you wish to purchase spare parts, please contact Service Force by telephoning: Your telephone call will be automatically routed to the Service Force Centre covering your post code area. For the address of your local Service Force Centre and further information about Service Force, please visit the website at www. serviceforce.co.uk Before calling out an engineer, please ensure you have read the details under the heading What to do if. When you contact the Service Force Centre you will need to give the following details: 1. Your name, address and post code. 2. Your telephone number. 3. Clear and concise details of the fault. 4. The model and serial number of the appliance (found on the rating plate) 5. The purchase date. Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls. Customer Care For general enquiries concerning your AEG appliance, or for further information on AEG products please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.aeg.co.uk. Customer Care Department For Customer Service in the Republic of Ireland please contact us at the adMajor Appliances dress below: AEG Domestic Appliances AEG/ Electrolux Group (Ire) Ltd Addington Way Long Mile Road/ Dublin 12 Luton Republic of Ireland Bedfordshire, LU4 9QQ Tel: +353 (0) Tel: (*) Email: service.eid@electrolux.ie (*) Calls may be recorded for training purposes 47
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