COMPETENCE B4100-1
The Versatile Built-In Oven User Instructions

Dear customer

Please read these operating instructions carefully. Pay particular attention to the section Safety Instructions on the first few pages. Please retain these operating instructions for later reference. Pass them on to possible new owners of the appliance. The following symbols are used in the text:
Safety Instructions Warning: Information concerning your personal safety. Important: Information on how to avoid damaging the appliance. Information and practical tips Environmental information
1. These numbers indicate step by step how to use the appliance. 2. 3. Before calling out an engineer to a fault please read the chapter What to do if. as you may be able to resolve the problem yourself. For further assistence contact your local AEG Service Force Centre, see the Chapter Service and Spare Parts. Your local AEG SERVICE FORCE centre is available at all times to deal with technical problems (addresses and telephone numbers are listed under Customer Service Centres). For additional information, also see the section Service.
Printed on environmentally friendly paper. Thinking ecologically means acting ecologically. 2

Contents

CONTENTS

Operating Instructions

. Safety. Disposal. Description of the Appliance. General Overview. Control Panel. Oven Features. Oven Accessories.
Before Using for the First Time. 10 Setting the Time. 10 Initial Cleaning. 11 Operating the Oven. Switching the Oven On and Off. Oven Functions. Inserting the Shelf and Universal Baking Tray. Attaching/Removing the Grill Pan Handle. Working with the Electronic Clock. Switching Off the Time Display. Usage, Tables and Tips. Baking. Baking Tables. Table: Desserts. Roasting. Table: Meat, roasting, casseroles. Table: Roasting, casseroles, au gratin. Grilling. Grilling Table. Defrosting. Defrosting Table. Preserving. 40
Cleaning and Care. Exterior of the Appliance. Oven Interior. Accessories. Shelf Support Rails. Oven Lighting. Oven Door. Oven Door Glass.
What to do if. 48 Technical Data. 49 Oven Interior Dimensions. 49 Regulations, Standards, Directives. 49
Installation Instructions. Warranty conditions
50 Safety Instructions for the Installer. 50. 56 57
Customer Service Centres. Index

. 58. 59

Service and Spare parts

Safety

Electrical Safety
The appliance may only be connected by a registered specialist. In the event of any faults or damage to the appliance: remove fuses or switch off. It is not permissible to clean the appliance with a steam or high pressure cleaner for safety reasons! Repairs to the appliance may only be carried out by specialists. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. If your appliance needs repairing, please contact your local AEG Service Force Centre or your specialist dealer.

Child Safety

Never leave children unsupervised when the appliance is in use.

Safety whilst Using

This appliance is intended to be used for cooking, frying and baking food in the home. Take care when connecting electric appliances to sockets nearby. Do not allow connecting leads to come into contact with hot rings or to catch beneath the hot oven door. Warning: Risk of burns! The interior of the oven becomes hot during use. Using ingredients containing alcohol in the oven may create an alcohol-air mixture that is easily ignited. In this case, open the door carefully. Do not have embers, sparks or naked flames in the vicinity when opening the door.
To Avoid Damaging Your Appliance
Do not line your oven with aluminium foil and do not place a baking tray or dish on the oven floor, otherwise the oven enamel will be damaged by the resulting build up of heat. Juice from fruit that drips from baking trays will leave marks that cannot be removed. For very moist cakes, use the universal baking tray. Do not put any weight on the oven door when it is open. Never pour water directly into the hot oven. The enamel may be damaged. Using force, especially on the edges of the front glass panel, may break the glass. Do not store inflammable objects in the oven. They may ignite when the oven is switched on. Do not store moist food in the oven. The enamel may be damaged.

1. Turn the oven function switch to oven lighting L. 2. Remove all accessories and the shelf support rails and wash them with warm water and washing up liquid. 3. Wash out the oven interior with warm water only and then dry. 4. Wipe the front of the appliance with a damp cloth.

Operating the Oven

Switching the Oven On and Off
Time display and function indicators Oven Power Indicator Function Display Temperature Pilot Light Temperature Display

Oven Functions

Clock Functions

Temperature Selection

1. Turn the oven functions switch to the required function. 2. Turn the temperature selection switch to the required temperature. The yellow oven power indicator is illuminated while the oven is in use. The red temperature pilot light comes on while the oven is heating up. 3. To switch off the oven turn the oven functions switch and the temperature selection switch to the off position.
Cooling fan The fan comes on automatically when the oven is in use in order to keep the surfaces of the appliance cool. Once the oven has been switched off, the fan continues running to cool down the appliance and then switches itself off automatically.
The oven has the following functions:

L Oven lighting

With this function you can illuminate the oven interior e.g. for cleaning. The heating element is not in use. S Baking For baking cakes on one level and for pastries that need more browning and a crispy base. These include such foods as pizza, quiche lorraine and cheese cake. Set oven temperatures 20-40 C lower than when using the conventional function. Conventional is used and in addition the fan is switched on. U Fan cooking For baking on up to three levels at the same time. Set oven temperatures 20-40 C lower than when using the conventional function. The rear wall heating element is used and in addition the fan is switched on. O Conventional For baking and roasting on one level. The conventional heating elements are in use. Bottom heat For crisping and browning cakes with crispy bases. The bottom heating element is in use. A Defrost To begin to thaw and to defrost such items as flan, butter, bread, fruit or other frozen foods. For this function the fan operates without heating. 13
F Grill For grilling flat foods placed on the middle of the shelf such as steaks, escalopes or fish, or for toasting. The grill heating element is in use. Z Dual grill For grilling larger quantities of flat foods such as steaks, escalopes or fish, or for toasting. Top heat and the grill heating element are in use. I Rotitherm For roasting larger joints of meat or poultry on one level. The function is also suitable for cooking foods au gratin and browning. The grill heating element and fan operate alternately.

Inserting the Shelf and Universal Baking Tray
Anti-tip device All slide-in units have a small bulge on the left and right. This bulge is an anti-tip device and must always point to the rear of the oven. Tray or universal baking tray: The anti-tip device must point towards the rear of the oven.
Inserting shelf: Insert the shelf unit with both guide rails pointing upwards. The anti-tip device must point downwards and be positioned to the rear of the oven compartment.
Inserting shelf and tray: When the shelf unit and universal baking tray are used together, carefully place the shelf anti-tip device in the bulges on the tray.
Attaching/Removing the Grill Pan Handle
The handle is particularly useful for removing the grill pan and tray more easily from the hot oven. Attaching the handle Insert the handle at an angle from above into the recess in the side of the grill pan (1) lift it gently and then lower it (2) until you hear it click into place.
Warning: Risk of burning! Important: Check that the handle is securely attached!
Removing the handle Press the release button on the top of the handle (1) and lift up the handle (2) to remove it.
Important: Never leave the handle in the heated oven! Overheating can cause the handle to deform or break.
Working with the Electronic Clock
The electronic clock has the following functions: Countdown ] To set a countdown. A signal sounds after the time has elapsed. This function does not affect the functioning of the oven. Cook time < To set how long the oven is to be in use. End time > To set when the oven is to switch off again. Time D To set, change or check the time. (See also section Before Using for the First Time.)
General information Once a function has been selected the corresponding function indicator will flash for approx. 5 seconds. During this time the required times can be set using the + or - button. After the required time has been set the function indicator will flash again for approx. 5 seconds. After this the function indicator will stay on. The set time will begin to count down. The acoustic signal can be deactivated by pressing any button. The required oven function and temperature may be selected before or after setting the clock functions cook time < and end time >. When the cooking time has expired turn the oven function switch and the temperature selection switch back to the off position.

2 Switching Off the Time Display
By switching off the time display you can save energy. Switching off the time display Hold down any two buttons until the display becomes dark (approx. 10 seconds). Switching on the time display Hold down any two buttons until the time reappears in the display (approx. 10 seconds).
The display can only be switched off if none of the clock functions cook time <end time > or countdown ] are in use.
Countdown ] 1. Press selection button Y repeatedly until the countdown function indicator ] flashes.
2. Using the + or - button set the required countdown ]. (Max. 2 hours and 30 minutes.)
After approx. 5 seconds the display will show the remaining time. The countdown function indicator ] is illuminated.
When the time has expired the function indicator will flash and an acoustic signal will sound for 2 minutes. 3. Press any button to switch off the acoustic signal.
Cook time < 1. Press selection button Y repeatedly until the cook time function indicator < flashes.
2. Using buttons + or - set the required cooking time.
After approx. 5 seconds the display will revert to the time. The cook time function indicator < is illuminated.
When the time has expired the function indicator will flash, an acoustic signal will sound for 2 minutes and the oven will switch off. 3. Switch off the acoustic signal and the programme by pressing any button.
End time > 1. Press selection button Y repeatedly until the end time function indicator > flashes.
2. Using buttons + or - set the time at which you want the oven to switch off.
After approx. 5 seconds the display will revert to the time. The end time function indicator > is illuminated.
When the time has elapsed the function indicator will flash, an acoustic signal will sound for 2 minutes and the oven will switch off. 3. Switch off the acoustic signal and the programme by pressing any button. 21
Cook time < and End time > combined
Cook time < and end time > can be used together if the oven is to switch on and off automatically at a later time. 1. Using the cook time < function set the time required for the dish to cook. In this case 1 hour.

Switch off the oven 10-15 minutes before the end of the cooking time to make use of the residual heat. Unless otherwise stated the information in the tables applies for a cold oven.

Baking Tables

Baking on one level
Cakes, Biscuits, Bread, Pies Baking V Shelf position from bottom Using cake tins Cakes in pound cake tins Sandcakes/ Cakes in loaf tins Madeira cake Dundee cake Large Christmas cake (10) Victoria Sandwich Pastry cases Bakewell tart Swiss roll Flans & quiches Using baking sheets Short bread Biscuits Macaroons Apple strudel Choux pastry buns Buns / cup cakes Scones Meringues 3 140-150 150-170 140-150 170-1801 160-1701 150-150-170 180-200 150-170 210-220 200-210 190-210 220-240 100-120 0:40-0:50 0:15-0:25 0:25-0:35 0:30-0:50 0:20-0:35 0:25-0:35 0:10-0:15 3:30-4:2 or 1 150-160 150-160 150-160 130-160 180-190 160-170 170-2 160-170 160-170 160-170 140-150 130-140 180-190 210-220 180-190 180-200 180-200 1:00-1:10 1:15-1:30 1:00-1:10 2:30-3:00 4:30-5:00 0:25-0:35 0:10-0:25 0:45-0:55 0:10-0:15 0:30-0:50 Conventional O Shelf position from bottom Time

Temp. C

Temp.1 C

Hours: Min.

Cakes, Biscuits, Bread, Pies
Baking V Shelf position from bottom
Conventional O Shelf position from bottom 3 4
Sausage rolls Pizza Bread Wholemeal bread White bread

170-1801 180-200

210-220 200-220

0:20-0:35 0:30-0:50

220-240 210-230

0:40-0:45 0:40-0:45

1) Pre-heat oven. The figures printed bold indicate the best oven function and temperature to use in each case. Select the lower temperature to start with, then select the higher one only if required.

Baking on several levels

Fan cooking U Type of Cake or Pastry Shelf position from bottom Temp. C 2 Levels Using cake tins Victoria Sandwich Pastry cases Using baking sheets Short bread Biscuits Macaroons Choux pastry buns Buns / cup cakes Scones Sausage rolls 1+4 1+4 1+4 1+4 1+4 1+4 1+4 1. 3. & 5. 1. 3. & 5. 1. 3. & 5. 1. 3. & 5. 140-150 150-170 140-150 160-1701 150-1601 190-2001 170-1801 0:40-0:50 0:15-0:25 0:25-0:35 0:20-0:35 0:25-0:35 0:10-0:15 0:20-0:35 1+4 1+4 160-170 170-190 0:25-0:35 0:10-0:Levels Time Hr.: Min.

Notes on the roasting tables Information is given in the table on suitable oven functions, temperature settings, cooking times and shelf positions for various types of meat. The cooking times are for guidance only. We recommend roasting meat and fish in the oven from a weight of 1 kg. In general the conventional O function is suitable for very lean meat, fish and game. For all other types of meat (particularly poultry) we recommend the rotitherm I function, if you are just roasting meat without cooking any other type of food in the oven at the same time. If you wish to roast meat and cook other dishes at the same time, use the fan cooking U function. The cooking time required is dependent on the type and quality of the meat. To stop juices that exude from the meat burning onto dishes, we recommend adding a little liquid in the roasting dish. Turn the roast after approx. 2/3 of the cooking time.
Switch off the oven 10-15 minutes before the end of the cooking time to make use of the residual heat.
Table: Meat, roasting, casseroles
Meat Fan Cooking U Shelf position from bottom Pork Shoulder; leg; rolled; boned spare rib; loin of pork Beef Inexpensive cuts Prime cuts or 2 0:15-0:20 per 450 g/1 lb plus 15-20 mins 0:20-0:25 per 450 g/1 lb plus 25-25 mins 0:30-0:35 per 450 g/1 lb plus 25-30 mins 0:35-0:40 per 450 g/1 lb plus 15-20 mins 0:30-0:35 per 450 g/1 lb plus 30-35 mins Conventional O Shelf position from bottom Rotitherm I Shelf position from bottom Time

Temp.2 C

Hrs. : Min.

2 or 1

190-210

150-160

180-200

-medium

3 or 2

-well done

Yorkshire pudding - small - large 200-250 210-220-230 0:10-0:15 0:30-0:40
Meat Fan Cooking U Shelf position from bottom Conventional O Shelf position from bottom Rotitherm I Shelf position from bottom Time
0:30-0:35 per 450 g/1 lb 150-160 plus 30-35 mins 0:30-0:35 per 450 g/1 lb plus 30-35 mins
1)Pre-heat oven. 2)For Rotitherm roasting and joints of 5 lb & over eliminate the additonal time. The figures printed bold indicate the best oven function and temperature to use in each case. Select the lower temperature to start with, then select the higher one only if required.

Kebabs Kidneys: Liver: Sausages Steaks: rare medium well Lamb/pig Lamb/pig

4. 4. 4.

Defrosting
To defrost food, use the ovens defrosting function A at 30C. Defrosting dishes Put the food on a plate and put the plate on the tray. Use only parchment paper or film to cover the food. Do not use plates or dishes as they significantly increase the defrosting time. Shelf levels For defrosting, insert the tray in the 2nd level from the bottom. Notes on the defrosting table The table below gives you a few reference points on the defrosting times.

Defrosting Table

Meal Defrosting time Min. Standing time Min. Note

Chicken, 1000 g

100-140
Place the chicken on an upside-down saucer on a large plate. Defrost open and turn after half the time, or defrost covered with film. Defrost open and turn after half the time or cover with film. Defrost open and turn after half the time or cover with film. Defrost open Defrost open Defrost open Defrost open (Cream can also be whipped well if parts of it are still slightly frozen) Defrost open.
Meat, 1000 g Meat, 500 g Trout, 150 g Strawberries, 300 g Butter, 250 g Cream, 2 x 200 g Flan, 1400 g
100-140 90-120 25-35 30-40 30-40 80-100 60
20-30 20-30 10-15 10-20 10-15 10-15 60

Preserving

Use the bottom heat oven function for preserving. Preserving jars For preserving use only commercially available preserving jars that are all the same size.
Screw-top jars, jars with a bayonet fastening and metal containers are unsuitable. Shelf positions Use the 1st shelf position from the bottom for preserving. Notes on preserving Use the universal tray for preserving. There is room for up to 6 preserving jars each with a capacity of 1 litre on this tray. The preserving jars should all be filled to the same level and closed. Position the preserving jars on the universal baking tray so that they do not come into contact with one another. Pour about 1/2 litre of water into the universal baking tray so that there is sufficient moisture in the oven. As soon as bubbles begin to appear in the liquid in the first jars (for 1-litre jars this takes about 35-60 minutes), switch off the oven or reduce the temperature to 100 C (see table).

To re-insert, first hook the rail into place at the back (1) and then insert the front and press into place (2).

Oven Lighting

Warning: There is a danger of electric shock! Prior to changing the oven light bulb: Switch off the oven! Remove the fuses in the fuse box or switch off the circuit breaker. Place a cloth on the oven floor to protect the oven light and glass cover.
Changing the rear oven light/Cleaning the glass cover 1. Remove the glass cover by turning it anti-clockwise and then clean it. 2. If necessary: replace bulb with a 40 watt, 230 V, 300 C heat-resistant, oven light bulb. 3. Refit the glass cover.
Changing side oven light/Cleaning glass cover 1. Remove the left shelf support rail. 2. Remove the glass cover with the aid of a narrow, blunt implement (e.g., teaspoon) and clean it. 3. If necessary: replace bulb with a 25 watt, 230 V, 300 C heat-resistant, oven light bulb. 4. Refit the glass cover. 5. Insert the shelf support rail.

Oven Door

The oven door of your appliance may be removed for cleaning. Removing the oven door 1. Open the oven door completely. 2. Completely fold back the brasscoloured clamping lever on both door hinges. 3. Grip the oven door with both hands on the sides and close it to about 3/4 going past the point of resistance. 4. Pull the door away from the oven (Caution: heavy!). 5. Place the door, with the outer surface downwards, on a soft, flat surface, for example a blanket, to avoid scratches.
Hanging the oven door 1. With both hands take hold of the sides of the door from the side on which the handle is positioned. 2. Hold the door at an angle of approx. 60. 3. Slide the door hinges simultaneously as far as possible into the two slots on the right and left at the bottom of the oven. 4. Lift the door up until resistance is met and then open fully. 5. Lift the brass-coloured clamping levers on both door hinges back to their original position. 6. Close the oven door.

Oven Door Glass

The oven door is fitted with three glass panels mounted one behind the other. The inner panels may be removed for cleaning.
Warning: Carry out the following steps only when the oven door is unhinged! When left on its hinges, the door could rise rapidly due to the lighter weight when the glass is removed and could cause injury. Important: Using force, especially on the edges of the front glass panel, may break the glass.
Removing the top door glass 1. Unhinge the oven door and place it on a soft, flat surface with the handle facing down. 2. Take hold of the upper glass panel at the lower edge and slide it against the spring pressure in the direction of the oven door handle until it is free at the base. 3. Raise the panel gently at the base and pull out.

Removing the middle door glass 1. Grip the bottom edge of the middle glass panel and push it in the direction of the oven door handle until it is free at the base. 2. Raise the panel gently at the base and pull out.
Clean the glass door panels
Inserting the middle door glass 1. Insert the middle glass panel at an angle from above into the section of the door in which the handle is located. 2. Lower the middle glass panel and slide it under the lower bracket towards the lower door edge as far as it will go.
Inserting the upper door glass 1. Insert the upper glass panel at an angle from above into the section of the door in which the handle is located. 2. Lower the glass panel. Lay the panel against the spring on the lower door edge in front of the retaining section on the handle side and slide it under the retaining section. The glass panel must be firmly in position!

Re-hang the oven door

What to do if.
Symptom Possible cause Solution Switch on the oven. Set the time. Check the settings. Check the fuse. If the circuit breaker trips or the fuse blows several times please call an approved electrician. Replace the light bulb in the oven (see Cleaning and Care). The oven does not heat The oven has not been up. switched on. The time has not been set. The necessary settings have not been made. The circuit breaker (at the household fuse box) has tripped or the fuse has blown. The oven lighting does not come on. The oven light bulb has blown.
If you cannot rectify the fault with the help of the information given above please contact your local Service force Centre.
Warning: Repairs to the appliance must be carried out by qualified service engineers! Improper repairs can give rise to significant hazards for the user. If your appliance needs repairing, please contact your local AEG Service Force Centre. In-guarantee customers should read the above section, as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Information for appliances with a metal front:
Due to the cold front of your appliance the inner door glass may steam over briefly if you open the door during or shortly after baking or roasting.

Technical Data

Oven Interior Dimensions
Height x Width x Depth Capacity (usable capacity) 31 cm x 41 cm x 41 cm 52 l
Regulations, Standards, Directives
This appliance meets the following standards: EN 60 335-1 and EN 60 335-2-6 relating to the safety of electric appliances for household use and similar purposes and EN or DIN 44546 / 44547 / 44548 relating to the operating features of household electric cookers, hobs, ovens, and grills. EN 55014-2 / VDE 0875 Part 14-2 EN 55014 / VDE 0875 Part 14 / 1999-10 EN 61000-3-2 / VDE 0838 Part 2 EN 61000-3-3 / VDE 0838 Part 3 relating to basic requirements for electromagnetic compatibility (EMC).
This appliance complies with the following EC directives: 73/23/EEC dated 19.02.1973 (Low Voltage), including amendment 90/683/EEC 89/336/EEC dated 03.05.1989 (EMC) including Amendment 92/31/EEC 93/68/EWG (markings and labelling).
Installation Instructions
Important: Any electrical installation work must be carried out by a qualified electrician/competent person. The oven must be installed according to the instructions supplied.
1 Safety Instructions for the Installer
Protection against access to live parts must be guranteed by the installation. The unit in which the appliance is fitted must satisfy the requirements of DIN 68930 in respect of stability. This oven must be installed by qualified personnel to the relevant Standards. This oven is heavy. Take care when moving it Remove all packaging, both inside and outside the oven before using the oven. Do not attempt to modify the oven in any way. The built-in cooker and hobs are fitted with special connector systems. They may only be combined with units of the corresponding system.
1 This oven can be installed either in-column as shown or under a counter

Warranty conditions

Great Britain
1. Guarantee Conditions AEG offer the following guarantee to the first purchaser of this appliance. The guarantee is valid for 12 months commencing when the appliance is handed over to the first retail purchaser, which must be verified by purchase invoice or similar documentation. The guarantee does not cover commercial use. The guarantee covers all parts or components which fail due to faulty workmanship or faulty materials. The guarantee does not cover appliances where defects or poor performance are due to misuse, accidental damage, neglect, faulty installation, unauthorised modification or attempted repair, commercial use or failure to observe requirements and recommendations set out in the instruction book. This guarantee does not cover such parts as light bulbs, removable glassware or plastic, dust bags or filters. Should guarantee repairs be necessary the purchaser must inform the nearest customer service office (manufacturers service or authorised agent). AEG reserves the right to stipulate the place of the repair (i. e. the customers home, place of installation or AEG workshop). The guarantee or free replacement includes both labour and materials. Repairs carried out under guarantee do not extend the guarantee period for the appliance. Parts removed during guarantee repairs become the property of AEG. The purchasers statutory rights are not affected by this guarantee. European Guarantee If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications: The guarantee starts from the date you first purchased your product. The guarantee is for the same period and to the same extent for labour and parts as exist in the new country of use for this brand or range of products. This guarantee relates to you and connot be transferred to another user. Your new home is within the European Community (EC) or European Free Trade Area. The product is installed and used in accordance with our instructions and is only used domestically, i. e. a normal household. The product is installed taking into account regulations in your new country. Before you move please contact your nearest Customer Care Centre, listed below, to give them details of your new home. They will then ensure that the local Service Organisation is aware of your move and able to look after you and your appliances. France Germany Italy Sweden UK Senlis Nrnberg Pordenone Stockholm Slough +33 (0) +49 (0) 7378 +39 (0) +46 (0) 5360 +44 (0) 1753 219899

4. 5. 6.

Customer Service Centres
For general enquiries or information regarding AEG appliances contact: Customer Services Department AEG Domestic Appliances 55-77 High Street Slough Berkshire SL1 1DZ Tel.: 350

Accessories. 15

Pizza & baking.13 Preserving.40

Bottom heat. 13

Repairs. 5 Rotitherm.14
Cleaning accessories. 42 initial cleaning. 11 oven. 42 oven door. 45 shelf support rails. 43 Clock. 17 changing time. 23 cook time. 20 countdown. 19 end time. 21 setting the time. 17 Combination shelf. 9 Control panel. 7 Conventional. 13 Customer Service. 57
Safety. 5 Shelf.15 Shelf support rails.43 Steam vent. 8 Switching off the time display.18

Tables and tips.24

Universal baking tray. 9, 15
Warranty.56 What to do if.48
Defrost. 13 Description of the appliance. 7 Disposal. 6 Door. 45 Dual grill. 14
Fan cooking. 13 Fan run-on. 8

Grill. 14

Insert anti-tip. 15

Lighting. 44

Oven accessories. 9 door. 45 functions. 13 light. 44 operating. 12
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact Service Force by telephoning: 929 Your telephone call will be automatically routed to the Service Force Centre covering your post code area. For the adress of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk Before calling out an engineer, please ensure you have read the details under the heading What to do if.. When you contact the Service Force Centre you will need to give the following details: 1.Your name, address and post code. 2.Your telephone number 3.Clear and concise details of the fault. 4.The model and serial number of the appliance (found on the rating plate). 5.The purchase date Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls. Customer Care For general enquiries concerning your AEG appliance or for further information on AEG products please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.aeghome.co.uk. Customer Care Department AEG Domestic Appliances 55-77 High Street Slough Berkshire, SL1 1DZ Tel. (*) (*) Calls may be recorded for training purposes 59

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