ALCATEL-LUCENT OMNIVISTA 4760 NETWORK MANAGEMENT SYSTEM

Product description

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All rights reserved 2009, Alcatel-Lucent

PRELIMINARY

Copyright Alcatel-Lucent 20002009. All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization from Alcatel-Lucent. Notice While reasonable effort is made to ensure that the information in this document is complete and accurate at the time of printing, we can not assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. This document describes the Alcatel-Lucent OmniVista 4760 Network Management System main services. Some equipment, components, or features may not be offered in every country. For more information, contact your Alcatel-Lucent representative. Who Should Use this Document? As a description of the solution, this document can be used by Alcatel-Lucent vendors, clients, partners and associates involved with the implementation of Alcatel-Lucent OmniVista 4760 systems. Terms and Abbreviations Used in this Document Short forms OmniVista 4760 is used in this document for Alcatel-Lucent OmniVista 4760 Network Management System (products long form) Short form OmniPCX Enterprise is used in this document for Alcatel-Lucent OmniPCX Enterprise Communication Server (products long form) Short form OmniPCX Office is used in this document for Alcatel-Lucent OmniPCX Office Communication Server (products long form) Changes Summary This document describes the main services provided by Alcatel-Lucent OmniVista 4760 Network Management System, release 5.1. The main 5.1 new features are indicated with "New" in the left margin, all the 5.1 new features are in red in the text.
Related documents available on the Alcatel-Lucent Business Partner Web Site OmniVista 4760 Network Management System release 5.1, Release presentation 8AL020040033DEARA OmniVista 4760 Network Management System release 5.1, Product presentation 8AL020040032DEARA OmniVista 4760 Network Management System release 5.1, Features list 8AL020040055FLASA OmniVista 4760 Network Management System release 5.1, Installation Manual 3BH19261ENAA OmniVista 4760 Network Management System release 5.1, Administrator Manual 3BH19260ENAA OmniVista 4760 Network Management System release 5.1, Security Guide 3AL90700USAD
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TABLE OF CONTENT

2.1. 2.2. 2.3. 2.4. 2.5. 2.6.
INTRODUCTION..... 5 STATE OF THE ART PLATFORM.... 7
CLIENT/SERVER ARCHITECTURE... 7 USER-FRIENDLY INTERFACE... 8 SECURITY MANAGEMENT.... 10 OMNIVISTA 4760 SERVER/OMNIPCX CONNECTIVITY... 14 OMNIVISTA 4760 SERVER/CLIENTS CONNECTIVITY... 16 PROVISIONING LEVEL.... 16

3.1. 3.2. 3.3. 3.4.

DIRECTORY..... 17
OVERVIEW.... 17 WEB DIRECTORY.... 18 DIRECTORY ADMINISTRATION.... 21 DIRECTORY SECURITY.... 22
4.1. 4.2. 4.3. 4.4. 4.5. 4.6.
CONFIGURATION APPLICATION.... 24
OMNIPCX 4400 AND ENTERPRISE CONFIGURATION... 24 OPERATIONS AND SYSTEM AUDIT... 28 SIP MANAGER.... 29 OMNIPCX OFFICE AND ECS CONFIGURATION... 31 LAUNCHING EXTERNAL APPLICATIONS... 32 CONFIGURATION SECURITY MANAGEMENT... 32

5.1. 5.2.

NETWORK MAINTENANCE... 34
OMNIPCX ENTERPRISE BACK UP... 34 OMNIPCX ENTERPRISE SOFTWARE UPDATE... 34
6.1. 6.2. 6.3. 6.4. 6.5. 6.6. 6.7.
ALARMS APPLICATION.... 35
ALARMS AND EVENTS TREES.... 35 ALARMS AND EVENTS LISTS... 35 ALARMS AND EVENTS FILTERING AND SORTING... 37 NOTIFICATION OF THE ALARMS... 38 STATISTICS ON ALARMS AND EVENTS... 38 CONNECTION.... 39 SECURITY..... 39
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7.1. 7.2. 7.3.

TOPOLOGY..... 40
TOPOLOGY TREE.... 41 TOPOLOGY MAPS.... 41 CUSTOMIZATION OF THE TOPOLOGY... 42
8.1. 8.2. 8.3. 8.4. 8.5. 8.6. 8.7. 8.8. 8.9.

ACCOUNTING..... 44

OVERVIEW.... 44 ORGANIZATION MAP.... 45 NETWORKING AND MULTI-CARRIER SERVICES... 46 ACCOUNTING DOMAINS MANAGEMENT... 46 MULTI-TIME ZONES ACCOUNTING... 47 CUMULATIVE COUNTERS AND ARCHIVE/RESTORE... 47 SUBSCRIPTIONS.... 48 CALL MONITORING (TRACKING).... 49 PREDEFINED ACCOUNTING REPORT DEFINITIONS.. 51 CUSTOMIZED ACCOUNTING REPORT DEFINITIONS... 55

9.1. 9.2. 9.3.

PERFORMANCE AND TRAFFIC ANALYSIS.... 56
APPLICATION PRINCIPLES.... 56 PERFORMANCE PREDEFINED REPORT DEFINITIONS... 57 VOICE OVER IP PERFORMANCE.... 59

REPORTER TOOL..... 64

PREDEFINED REPORT DEFINITIONS.... 64 CUSTOMIZED REPORT DEFINITIONS... 64 GRAPHICAL REPORTS.... 65 EXPORT FORMAT.... 65

10.1. 10.2. 10.3. 10.4.

11. 12.
TICKET COLLECTOR..... 66 INTEGRATION INTO STANDARD MANAGEMENT PLATFORMS... 66

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Example 1: Sample Client Interface, Directory Application
Window Controls Name of Application Tabs for Topics Filters
Hierarchy (Tree) with Objects
Details of selected Objec

Status Window

Example 2: Client detailed interface, Alarms application: Main Menu Bar Window Tiling Frame Controls Area for Context-Sensitve Icons
Application Toolbar Area for Applications Opened Applications Minimized Applications Incident Overview Application(s) in use Example 3: Filter dialog box (detail)
Leave previous results displayed, add new result Clear previous results, display new result Object Organization
Operator how to combine Filter Criteria

Value Object Operator

Add/Remove Filter Criteria
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SECURITY MANAGEMENT

The main security features in OmniVista 4760 are: Automatic authentication and encryption of the communication flows Support of OmniPCX Enterprise Passive Communication Server (PCS) for a secure network Security agent, login/password policy rules, external authentication Back-up and disaster recovery process Support of Citrix environment Possibility to install several client versions on the same PC, already installed clients plus new 5.0 client, Single token per login account (can be activated or not), prevents the administrators to open several client sessions with the same login, except Adminnmc account.
2.3.1. Automatic authentication and encryption Secured protocols can be implemented between the OmniVista 4760 Server and the OmniPCX Enterprise (R6.0 and above). This is an OmniVista 4760 option. SSH is used for secured Telnet (OmniPCX Enterprise configuration technical interface) and SSH/SFTP for secured file transfer, for example, for OmniVista 4760 Accounting and Performance. Mixed networks with secured/non-secured OXE are possible, combining FTP/SFTP. LDAPs is used to secure LDAP communications between Clients and Server, and between OmniVista 4760 Server and an external LDAP Database. The security option provides the encryption of file/data transfers and the password required for connecting. A4760 A4760

e- Config Server

Secure commands
Acronyms: FTP: File Transfer Protocol SSH: Secured Remote Shell SFTP: Secured File Transfer Protocol

OXE OXE

OmniVista 4760 supports Windows IP Sec for the exchanges between the OmniVista 4760 server and client(s). Windows IPSec provides the mutual authentication of client(s) and server, the exchange encryption, and a mechanism for non-corruption of data. Windows IP Sec strategies for OmniVista 4760 client(s) and server are offered with the Security option. Reduction and configuration of the number of dynamic IP ports In a secured environment, firewalls or filtering routers must be managed or must be able to open dynamic IP ports used by the applications. Either the firewall creates the filters dynamically during the applications exchanges, or static filters must be managed and all the potential dynamic IP ports opened. In the second configuration, it is important to reduce the number of open IP ports of a firewall when it is located between the OmniVista 4760 server and the OmniPCX Enterprises, and also between the OXE and IP devices. From OmniPCX Enterprise 6.0, this range of ports has been reduced with a default value of 500 and a minimum value of 128. Concerning IP ports of the OmniVista 4760 Server for incoming traffic, the number of ports has been defined in the range 30,000 to 30,300. Centralized authentication through an external Radius server As of OmniVista 4760 4.2, the network management platform becomes a Radius proxy which forwards all the authentication requests to a Radius server. In this case the OmniVista 4760 client login/passwords are authenticated by a Radius server. It is possible to forward only the administrators login/password to the Radius server, and not the web directory users. OmniVista 4760 login/password policy cannot be used when the external authentication is activated (see section 2.3.3.2).

The user identification (ID) is through a login and a password. Customized access profiles can be defined for each user: The administrators who have access to the Security (see next chapter) can grant a different access level for each user. This access level can be different for each application, i.e., Mr. Doe has "read" access to the alarms, "modify" access to the reports and no access to the configuration. Predefined access profiles
In addition, to simplify an administrators task, predefined access levels have been created according to standard profiles, and listed in the Directory: 17 predefined user profiles have been defined and are included within the product : - 8 user profiles only concern the directory access - 9 user profiles define global access levels to the OmniVista 4760 applications Administrators Network experts Network managers
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Accounting experts Accounting managers Directory experts Simplified management Audit Access to the masked information
The users with the simplified management profile can only manage users, hunting groups and speed dial, with reduced set of attributes. Through this profile, a non expert can perform simple and common configuration operations, allowing expertise optimization. This profile can be tailored to the customers needs (managed objects, attributes, ). The profile "Access to the masked information" allows the addition of more information in the accounting reports (telephone numbers, real call costs, PIN, etc.). For further information, refer to the Accounting section. The administrators have access to the masked information. This is a summary of the access levels to the OmniVista 4760 applications depending on the user profiles: The Security application allows the management of the access levels, login, passwords, etc.

Applications

User Profiles Administrator Network expert Network Manager Accounting Expert Accounting manager Directory Expert

Config.

Alarms

PTP/Acc

Report

Schedul.

Directory

Maint.

SIP Man. Security
Manag. Lev. 0 Manag. Lev. 1
All Manag. Clear Read Read Read No No
All Manag. Read No No No No No
All Manag. No Manag. Read No No No
All Manag. No Modify Read No No No

All Manag.

AdvanceMo dify
All Manag. Read No No Read No No
All No No No No No Read No
All All All No No No No No

Yes No No No No No No No

No No No No

Manag. Lev.10

Modify Modify Modify No No

No No No No No

Simplified admin.
There are also 8 predefined user profiles for the directory application (see this chapter for more information): Total modification company Partial modification company Total view red list Total view orange list Total view green list Partial view red list Partial view orange list Partial view green list

These 17 predefined access levels are defined as group entries in the company directory. Granting a predefined access level to a new user is easy. From the directory application, the administrator adds this person as a new member of one of the predefined access groups. The administrator can add a person to several groups. In this case, this person benefits from combining the various rights. Only members of the administrator group manage the security of the OmniVista 4760 Server. Consequently, the 16 predefined groups are in the "Administration" directory, which can only be viewed by the administrators. Once an access level has been granted to a person by the administrator (for example, the accounting manager), this person must enter his name and password to log into OmniVista 4760 with his rights. Only the administrators and the members of the group "Total modification company" can create or modify the users' passwords in the company directory.

2.3.3.1.

Predefined accounts
In addition to the predefined access levels for specific people with a password, there are also predefined accounts within OmniVista 4760, which are not specifically granted to everyone but only to a specific type of user (e.g. attendants).
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These predefined accounts allow OmniVista 4760 applications to start immediately, even if, for example, there is no user login and password configured in the directory. There are 2 predefined accounts : Adminnmc: in the Administration directory. This is the default access to start the server for the installer. Only the Administrators can view this account. The password is created during the installation and has full administration access. Alcatel-Lucent 4059: in the Management directory. This is the common account for the attendants using an Alcatel-Lucent 4059 Multimedia Attendant Console, allowing them to have access to the OmniVista 4760 directory with no restrictions from their switchboard.
The Management directory can be viewed by anyone with access to the orange list (see Directory chapter), and can be managed by the members of the groups Total modification company, Network Expert and Directory Expert. 2.3.3.2. Login/password policy rules
As of OmniVista 4760 4.2, administrators with profile Total modification company can implement one or several login/password policy rules. Passwords are encrypted. Aging password: users must change their password according to a schedule. A pop up notifies the users that his password will expire in some time, and he can change it. It is possible also to ask the user to change his password after a first login or a reset. Password syntax checks that a password does not match values like name, surname, etc. Password history prevents users from reusing passwords. A minimum password length ensures that the user cannot set a short password. Passwords with more characters are exponentially harder to guess. The password locks when the maximum number of failed attempts has been reached.

The administrators can customize up to four themes: Classic, Azur, Spring, Custom. These themes define a set of graphical properties used for the graphical display (skins). The users can choose between these four themes, and when they are logged, customize the way the results are displayed, the search filters, the detailed view, etc.
3.2.2. Automatic dialling from the web Directory: "Click to Call" A CTI (Computer Telephony Integration) feature is included in the OmniVista 4760 company directory. The "Click to Call" feature allows clicking on a phone number (internal or external) in an entry or in a list, to automatically dial the number on the associated phone set. There is no need for specific equipment or link, only an OmniVista 4760 directory and an OmniPCX Enterprise phone. Because of the "STAP" protocol embedded in OmniPCX Enterprise, the OmniVista 4760 directory controls the OmniPCX call handling, instructing which number to call. Note: For analog and DECT phones, the user must manually pick up. The click to call feature does not work with SIP phones, and with OmniPCX Office, only OmniPCX Enterprise with IP connectivity to the OmniVista 4760 server. Click to call is available from the OmniVista 4760 web client, not directory administration. 3.2.3. Prefix management The "Click to Call" feature automatically adds the carrier's prefix for an outgoing call. For a multi-national company, or for a heterogeneous numbering plan, prefix management provides tables where all the prefixes related to the location of the caller/called persons are managed. 3.2.4. Linked fields The OmniVista 4760 Directory is the total picture of the enterprises organization. There are links between the entries: clicking on the fields Assistant or Manager triggers the pop up of the assistant/managers entry. An entry may also be linked to another one via the see also field. When the assistant or the manager cannot answer, the caller may ask the attendant to be put through to someone in the same department. OmniVista 4760 provides two icons allowing quick access to the list of people having the same assistant or manager:

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3.4.2. Directory application access rights Predefined users profiles are created as group entries in the company directory. Theses groups and persons are located in the directories Administration and Managers in the directory tree. Only the administrators can view the administration directory. There are eight predefined user profiles (or groups) to access the company directory: Total modification company: (highest level) The user can create/modify/delete all the fields and all the entries in the company directory. Partial modification company: The user can modify the non-personal fields of all the entries. Total view red list : The user can access all the fields of all the entries. Total view orange list : The user can access all the fields of the orange and green entries. Total view green list : The user can access all the fields of the green entries. Partial view red list : The user can access the non-confidential fields of all the entries. Partial view orange list : The user can access the non-confidential fields of the orange and green entries. Partial view green list : The user can access the non-confidential fields of the green list. In addition, there are: The anonymous access (default), no need to be logged, which is the same as the partial view of the green list, without two fields that are masked: car license and cost center name. The personal access, which allows the same things as anonymous, plus the view and modification of all the fields of one's own entry, except the fields Employee number, and cost center name which cannot be modified.
A user can belong to several groups, adding rights. In addition, there is also one predefined account concerning the directory application in the Management directory, Alcatel-Lucent 4059 , which is the common account for the attendants using an Alcatel-Lucent 4059 Multimedia Attendant Console with the rights Total modification company.
3.4.3. Company Directory replication Directory replication for synchronization with another OmniVista 4760 Company Directory is available as of release 5.1. The replication is used for redundant solutions, to copy administrative Company Directory information between a main and a back up server. Remark: Telephonic attributes: Name, Surname, Telephone number, Cost Center, etc. are automatically updated when there are several OmniVista 4760 servers with Directory, in this case replication is not needed. Replication provides the scheduled update of selected branches and selected user attributes of the Company Directory from one OmniVista 4760 server Master to up to 4 OmniVista 4760 servers Slave, using LDAP protocol. Replication configuration is available in Directory Preference. Limits: Address book is not replicated. In case of non availability of the Master, replicated entries should not be modified in the Slaves. The two OmniVista 4760 servers should have the same configuration, but can have different applications in addition to Directory (Accounting for example).

From OmniPCX Office 4.0 and OmniVista 4760 3.1, OmniTouch Call Center Office management and Statistics manager can be launched locally or remotely through the OmniVista 4760 configuration, to centralize the administration and the reporting of statistics on ACD agents, ACD groups, waiting queues, etc.
4.4.2. ECS web administration As of OmniVista 4760 4.1, ECS web administration can be launched from the selected ECS on the topology maps or from the configuration tree. For more information about PM5, OMC and the Internet Access web-based configuration, see the OmniPCX Office product description.
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LAUNCHING EXTERNAL APPLICATIONS
External applications (exe file or browser) can be launched in a separate window. Access to these applications is controlled by the OmniVista 4760 security agent. For example, it is possible to launch OmniTouch Unified Communication web management from the OmniVista 4760 icon toolbar.

OmniVista 4760 R3.0

OmniTouch UC icon containing HTTP address of the UC Web server
OmniVista 4760 Security agent

Web Server OmniTouch UC

UC Web page management
management only (no alarms)
CONFIGURATION SECURITY MANAGEMENT
Three predefined access levels can be assigned to the OmniVista 4760 configuration users: No access, Normal, All (see Security chapter). In addition, there are two specific security aspects linked to the OmniPCX Enterprise configuration: Large companies with several network managers, multi-company, or organizations with a security/confidentiality policy need additional access rights for configuration. The access profiles and the configuration by domain provide a comprehensive solution for OmniPCX Enterprise networks. Each OmniVista 4760 user is assigned an access level for the configuration determining which data and nodes the user holds management rights. Operations logging provides an audit of the configuration operations that have been conducted within the OmniPCX Enterprise network: object creation, deletion, modification of an attribute, etc. Statistics can be made with filters on the type of event, for example.

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Topology overview and zoom in/out for large networks supervision at a glance:

Overview

Zoom in Zoom out

TOPOLOGY TREE

The network manager can view the whole network, or only a part of it. In the topology tree, the network manager can select a view in the network, a sub-network or a specified node. The OmniVista 4760 application is displayed, and it is possible to focus in on the different applications and modules, such as Alarms, Topology, Scheduler, etc. Next to each item in the tree, a colour indicates the maximum severity of the alarms linked to the item.

TOPOLOGY MAPS

Multiple map levels allow the network manager to navigate from one view to a sub-level view by doubleclicking on the object. For instance, to view the different nodes of the sub-network named UK, the network manager double-clicks on the icon representing the sub-network. All the nodes are automatically displayed with their links, calculating their respective place so that the views cannot be in the same place. Moreover, the network manager can customize the maps by changing the position of the objects or adding a customized background, for example, a map of the area. This configuration can be saved. The alarm notification with the number of alarms and their severity level are associated with each object of the map. This allows the network manager to see, at a glance, the status of the nodes and the internal links of the networks and sub-networks, and the OmniVista 4760 applications and modules themselves. A graphical display of the OmniPCX 4400 and Enterprise architecture displays the system architecture. The following is an example of an OmniPCX Enterprise 5.1 IP architecture with an IP Appliance Server, 2 IP Media Gateways and a Crystal IPMG. Expanding a media gateway lets you see precisely which boards are faulty:
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The same applies to the OmniPCX 4400 ACT and voice hub:
To see the alarms linked to the displayed object, or start its configuration, the network manager needs to right-click on the object. For example: The network manager detects in the topology tree that there is at least one major alarm (orange color 1M+) in an OmniPCX Enterprise node. The manager double-clicks on the icon (or navigates in the tree), to know more. The architecture is displayed with the crystal IPMG. By clicking on it, the manager can immediately look inside the rack of the faulty media gateway: the DECT boards have one major alarm each. With a single click on the alarm, the manager can read the alarm details: the problem occurred the 8th of April, the diagnosis is: Loss of a coupler. Any transmission with the coupler has become impossible. One of the recommendations is to reinitialize the coupler. Another click on configuration, and the configuration of the coupler opens, so that the administrator can reinitialize it.

8.7.1. Subscription reports From OmniVista 4760 R2.1 and above, there are six new predefined subscription reports: annual synthesis, monthly synthesis, monthly synthesis by cost center, detailed report by cost center, monthly subscription cost, and detailed invoice. In addition, customized reports including fixed costs or fixed costs plus invoiced costs in the same report can be created. Example 1: Carrier monthly total report with subscriptions + call costs. Example 2: Weekly report "Costs by directory entry" including fixed costs plus invoiced costs.
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CALL MONITORING (TRACKING)
8.8.1. Tracking status Tracking status, also referred to as monitoring, is an accounting option. It provides a display and a notification by email or via an alarm when a threshold is exceeded. The user can create profiles to set up thresholds for: Accounting: number, cost and call duration, or a variation of this data Performance (1): Duration of exceeding R1 threshold, rate of abandon on called numbers and on attendant groups Voice over IP Performance (1): VoIP sent/received volume and out of range records (tickets).
These thresholds can apply to different call types: Incoming, outgoing, outgoing private calls, DISA (direct incoming system access) calls (1) and subscription. When the cumulative counters exceed these thresholds for the period and the object, an email is sent to one or more addresses, or an alarm is generated. Example of a Cost control profile that can be applied to an item in the organization map (a set, a cost center, a department, a trunk, etc.): when the monthly telephone cost exceeds 10,000 Euros (approximately $13,399.40 USD), or the daily cost exceeds 100 Euros (approximately $134.01), etc., an email is sent to the user Jeanne Doe:
(1) Thresholds on Performance, VoIP Performance and DISA are not available for OmniPCX Office - Performance and VoIP Performance are only available if the corresponding licenses are implemented in the OmniPCX Enterprise.

Network managers expect their NMS to allow them to optimize the capacity, ensure the quality of the network, support a wireless DECT/PWT infrastructure, save telecommunications costs, and allow them to monitor the quality of telephone service. Here are some examples of information provided by Performance: Measurement of response time Measurement of the VoIP traffic on the data network Statistics on the quality of VoIP calls Statistics on the line-occupancy ratio for incoming calls Reports on attendant and user traffic Occupancy rates of the different internal and external links Average time spent waiting for an attendant Base station traffic analysis for capacity control of cells This information is provided through predefined or customized reports. OmniVista 4760 allows network managers to schedule reports and then receive them by automated email, as well as access them from anywhere on the intranet.

APPLICATION PRINCIPLES

The Performance application and IP Performance option are related to OmniPCX 4400 and Enterprise. For OmniPCX Office and Alcatel-Lucent 4200, there is traffic analysis information available in the accounting application. For more details on the specific accounting features for OmniPCX Office and Alcatel-Lucent 4200, see the White paper: Accounting specific features for OmniPCX Office and Alcatel-Lucent 4200. The reports are based on the information contained in the OmniPCX Enterprise traffic observation counters, and on the CDRs generated by the OmniPCX Enterprise for each call. The counters files are generated every 30mn every day using the values of the counters for the different entities (trunk groups, attendants, attendant groups, DECT, IP). They are retrieved from the OmniPCX Enterprise by file transfer (FTP) and stored in the OmniVista 4760 database. Two methods are used to limit the amount of data to be stored in the database: Filters can be configured to limit the import of counters on defined entities, From the 30mn counters provided by the OmniPCX Enterprise, the OmniVista 4760 generates total counters each day, month and year. Various periods of storage for these counters are configured by default.
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PERFORMANCE PREDEFINED REPORT DEFINITIONS
A set of predefined report definitions is provided per half hour, hour, day, month, for: Trunk groups Attendants Attendant groups Called extensions Stations DECT/PWT Dynamic filters in those report definitions allow the network manager to generate a report for a specified period, a node in the network, an object of the node. The network manager can view the report results in a table and graphical layout. The manager can customize and save performance report definitions. The network manager can also automatically schedule the generation of a report, e.g., create each month a report on the average waiting time for an attendant group. The network manager can also export the OmniVista 4760 reports to a standard spreadsheet like Excel in order to archive, redesign, or include it in an external billing report. Examples of predefined performance report definitions: Traffic for trunk groups, hit list Incoming calls processing for the attendant groups Distribution of calls for one attendant (incoming/outgoing) Called extension average waiting time

Example: Incoming calls processing for the different attendant groups
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Example of hourly report: activity rate of the attendants
Example of hit list: 10 first stations sorted by call duration, incoming and outgoing
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VOICE OVER IP PERFORMANCE
The OmniVista 4760 from R3.0 and above tracks voice over IP calls, for a better follow-up of the VoIP traffic and quality, and an easy VoIP integration within a customer's data network. Its long term trend reporting capability helps the administrator with IT infrastructure provisioning. Voice over IP volume tracking allows a proactive management of VoIP traffic and fine-tuning of the network capacity, Monitoring the quality of VoIP calls allows anticipation of decreases in the quality of service and consequently, adjustment of the switches/routers before a problem occurs.
VoIP Performance is an option of the Performance application of OmniVista 4760. There are two CDRs per IP segment. From OmniPCX Enterprise 6.0 and above, VoIP CDRs are created by IP phones (e-Reflexes terminals 4035 IP, 4020 IP, 4010 IP and IP Softphones 4980, excluding IP Plugware 4098RE/FRE) and VoIP equipment (INT-IP for 4400 racks, GA/GD for MG, IP voice mails 4645), and sent to the call server at the end of the call. From OmniPCX Enterprise 6.1 and above, VoIP CDRs from 8 series are supported. From OmniPCX Enterprise 7.0 and above, for the customers equipped with the IP encryption solution Server and Media Security Modules (SSM/MSM), information encrypted/not encrypted is available in the VoIP CDRs. Four new predefined VoIP reports on encryption are included in OmniVista 4760 VoIP Performance from R4.0 and above. These statistics provide information on the encryption ratio for equipments, IP domains, and detailed reports on communication, encrypted or not. From OmniVista 4760 4.0 and above, VoIP Performance is available for OmniPCX Office from 5.0 and above. The same VoIP reports as OmniPCX Enterprise are available.
9.3.1. VoIP reports The VoIP reports are generated through the OmniVista 4760 Reporter application: all types of detailed and summary reports, hit lists, predefined and customized reports are available. VoIP Performance reports are divided into two parts: Traffic analysis and quality of transmission (out-ofrange). Traffic analysis reports gives information about volume of sent, received, and lost packets. This volume is calculated by OmniVista 4760, and includes the voice and SID (silence identification) packets, framing and compression algorithm. Quality of transmission gives information on the parameters that may decrease the quality of the voice communication:

CUSTOMIZED REPORT DEFINITIONS
Customized report definitions can be newly created or created from existing report definitions in order to fulfill specific needs or to adapt the presentation. This allows specification of the information to be presented: the sort and selection criteria, headers and other data. This customization can be performed through OmniVista 4760 Query and Design tools. The Designer tool is used to create customized templates, including non-changing information, such as headers and footers, fonts and font sizes, background colours, page breaks, table size, etc. The Designer is a powerful tool to customize predefined report definitions using the company's logo and fonts, for example. Example of template created using the Designer:
In the same way, the Query tool allows definition of dynamic information to be displayed, titles of each column, filtering and sorting criteria, operations (total, average, etc.).
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Example of report definition with Cost Center costs created by using the Query tool:

GRAPHICAL REPORTS

In addition to the table format, the reporting application can display graphs like bar charts and pie charts, created using the Designer. Customization of the title, axis name, 3-D style, etc. Several graphs may be displayed in the same report.

EXPORT FORMAT

Reports may be exported to the following file formats: TXT: The exported report is displayed as a table in a text file. Formulas and charts do not appear. PDF: The report is exported to a PDF file. The exported report may be viewed using any standard PDF viewer. The exported report graphically matches the one that appears on the screen, without the vertical navigation tree. HTML: The report is exported to an HTML file. Graphical items, such as a pie chart, are saved separately as PNG files. The exported report may be viewed using any standard HTML browser. The exported report graphically matches the one that appears on the screen, without the vertical navigation tree. XLS: The report is exported to an Excel file. The exported report may be viewed using Excel. The data are inserted in a table in an Excel spreadsheet, matching the one that appears on the screen, without the vertical navigation tree and the graphs.

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11. TICKET COLLECTOR

OmniVista 4760 provides an interface Ticket collector to export the OmniPCX Accounting CDRs for an external application (billing application, etc.). The Ticket Collector SDK and documentation are available for the registered partners on the Alcatel-Lucent Application Partner Program. Ticket Collector license is orderable through OmniVista 4760 application in Actis. The Ticket Collector allows the export of Alcatel-Lucent OmniPCX Office, 4400/Enterprise and 4200 CDRs to various files, stored in a local or external directory in the PBXs format. The VoIP CDR Ticket Collector feature is the same as the Ticket Collector, except that instead/in addition to Accounting CDRs, VoIP CDRs are collected. The license Ticket Collector is the same. VoIP Ticket Collector provides information on the OmniPCX Enterprise from 6.2 and OmniPCX Office from 5.0 VoIP performance for the IP Telephony Performance modules of registered partners like IBM, HP, CA, Service Pilot, etc.
12. INTEGRATION INTO STANDARD MANAGEMENT PLATFORMS
Standard management platforms provides solution to manage multi-vendor heterogeneous IP networks. The integration of the OmniPCX and OmniVista solutions with leading standard Network Management Platforms provides a solution to manage a Voice and Data converged Enterprise Network.
INTEGRATION IN VITALSUITE PERFORMANCE MANAGEMENT
The Alcatel-Lucent VitalSuite Performance Management software portfolio is a family of modular software components that centrally manages performance and predicts behavior of multi-vendor IT and Internet telephony infrastructure resources, services, network and application-based business processes at both the enterprise and service provider levels. The modules include VitalNet, VitalApps and VitalART. VitalSuite is a richly functional performance management solution for production-level enterprise applications and IP telephony services. It pre-empts network and application problems before users are affected, and maximizes network uptime by efficiently tracking problems to their source. Its breadth of functionality, in particular, its ability to address VoIP requirements across both the network and application, in terms of availability, performance, and service usage and impact position VitalSuite well to provide a highly competitive approach to managing production-level VoIP environments. VitalNet is a multi-vendor, multi-technology platform designed to support users throughout the network management organization. By collecting granular statistics from SNMP-manageable devices, VitalNet is a valuable tool for network engineers and operations staff. By analyzing utilization, availability, and error statistics, VitalNet can validate service levels to ensure appropriately sized LAN, WAN circuits and PVCs. Capacity planners can also use VitalNet to proactively predict and prioritize which key network resources require upgrades to preempt problems before applications are impacted. Flexible reporting capabilities are designed to support the needs of technical staff and IT management as well as business executives who recognize the companys bottom line depends on overall enterprise network performance. VitalNet has incorporated VoIP support for the Alcatel-Lucent VoIP environments. Performance management software for the enterprise as of 10.1.VitalNet collects call data records from the OmniPCX Enterprise as of 8.0 to provide a broad range of call statistics including MOS, call attempts, successful versus failed calls, call minutes, etc. As part of the VitalSuite R10.2 release, the VoIP Agent capability was enhanced to register with OmniPCX Enterprise as of 9.0 Call Server, to provide enhanced VoIP simulation for more realistic VoIP QoS monitoring. In addition, the administrators can now adjust detailed MOS calculation parameters to provide more