Integrated call center solution
Alcatel-Lucent OmniTouch Call Center Office
Telecommunication is one of the most essential factors in building customer relations, and the role of call centers is becoming more and more important as they have to handle an increasing number of calls. Your call centers capacity, your agents ability to answer and efficiently deal with customer requests, and the quality of service provided by your call center are of strategic importance. They reflect the image of your entire company.
Alcatel-Lucent OmniTouch Call Center Office is designed to meet SME needs. Its a complete, packaged call center solution reinforcing the All-in-One positioning of OmniPCX Office allowing users to:

It includes:

Automatic Call Distribution (ACD) to improve processing of incoming calls, the Agent Assistant, a desktop application for the agent enhancing his or her efficiency, the Supervisor Console, providing real-time monitoring and allowing the supervisor to overview service levels and traffic, the Statistic Manager, an application dedicated to post-processing of traffic and call information stored in the system.
improve call handling, handle more calls, of the companys resources,

Callers

I optimize the efficiency and effectiveness I I
OmniPCX Office with embedded ACD, Automated Attendant and Voice Mail
keep the quality of service under control, monitor and anticipate the incoming calls flow.

Terminals

Agent Assistant

Logged agents

Supevisor Console

Supervisor

Statistic Manager
This professional solution enables Small and Medium Businesses to critically improve their phone response, company greeting and other associated services. It delivers advanced call queuing and call routing functions, to optimize management of a large flow of incoming calls and at the same time protect the quality of service for the caller. The Alcatel-Lucent OmniTouch Call Center Office is particularly easy to install, configure and use, thanks to its intuitive graphic user interfaces. S This solution targets not only small voice oriented call centers, but also services with enhanced welcome needs.
As this solution is integrated with OmniPCX Office embedded applications such as Automated Attendant and the Voice Mail, it enables your company to have a single switchboard number and allows callers to leave messages in an appropriate manner.

| Alcatel-Lucent

CALL DISTRIBUTION
The principle of call distribution is to dispatch calls to available agents. There can be up to 32 agents belonging to one or more groups. They can use all types of terminals including DECT extensions for mobile agents. Up to 8 groups can be defined. Incoming calls are automatically distributed to services (groups) according to called numbers (DNIS) and/or calling numbers (ANI). Calls can also be distributed by the Automated Attendant. In each group, calls are distributed to the agents using 3 methods:
Each group has a welcome prompt which is played to the caller. If all the agents of the group are busy, the call is placed in the queue in chronological order (one queue per group). Dedicated messages are played to the caller depending on the situation (waiting in queue, dissuasion, service closed). The queue size (number of calls in the queue) is dynamic and based on the number of active agents. However the caller can leave the queue at any time. Different priorities can be assigned to the groups and calls can overflow from one group to another if the waiting time is excessive.
A G E N T A S S I S TA N T
The agent application enhances agent activity by providing session control, personal statistics and screen pop-ups. The agent can focus on customer satisfaction in order to reinforce the calls effectiveness. Dedicated ACD features enable agents to control their session (log-on/log-off, wrap-up, pause) and to open / close groups. The agent has access to information such as called and calling number, group reached and the calls waiting time in the queue. In addition, this application provides call classification and free-seating features. To optimize call flow, the agent can visualize the number of waiting calls in the groups he is controlling, his activity rate, the classification status of the calls handled. He can also consult his call log.
longest idle time, fixed priority, rotating priority.

Opening and closing of each group is either determined by time periods defined by the administrator or can be specified using the Supervisor Console.

Alcatel-Lucent |

Agent Assistant:

I I I I I I I I

SUPERVISOR CONSOLE
The supervisor application provides:

PHONES SUPPORTED

The Alcatel-Lucent OmniTouch Call Center Office supports the following sets for agents:
Agent status Skills management Waiting time in queue and conversation duration Qualification of a call Personal activity rate Called ACD group Agents groups statistics Personal qualification statistics Calling and called numbers
real-time performance analysis for the agents, groups and lines, modification of agent or group status.
Reflexes and e-Reflexes terminals, IP Touch terminals, 9 SERIES digital sets, DECT terminals, PIMphony IP softphone, MIPT 300 and 600, IP Touch 310 & 610 WiFi handsets, Analog sets.
S T AT I S T I C M A N A G E R
In addition to real-time monitoring, consolidated statistics can be displayed in tables or graphs, for different periods (daily, user-defined or monthly). It is possible to download data from the OmniPCX Office for off-line actions. Pre-defined reports can be automatically printed. Statistics information concerns the group(s) (number of calls and average duration of received calls, calls in queue, etc.), the agents (ACD answered calls, average length of conversation, etc.) and call classification.
Finally, the agent benefits from screen pop-ups giving contact information for the incoming call. The application is supplied with a pre-defined Microsoft Access database, which can be customized. In addition, it interacts with PIMphony for telephony features (answer call, clear call,.) and pop-ups with Microsoft Outlook, Act!, GoldMine, Lotus Notes or Microsoft Access. For further information, please refer to the PIMphony datasheet.
PIMphony IP, IP Touch and e-Reflexes make it possible to deploy an IP Call Center in the company with the possibility of remote agents.

Supervisor Console

OFFER SUMMARY
Package Platform Maximum logged agents - ACD groups (max.) - Agents (max.) Call Center options - Agent application (max.connections) - Supervisor application (max.connections) - Statistics application Other complementary options - Full automated attendant - PIMphony Pro/Team Option Option Option Option Option Option Option Option Option Option Option Option Option Option Included Included Included Included Welcome Office Business with HD 32 eBusiness Welcome Office Pro Business with HD 32 eBusiness Up to 32 Agents Business with HD 32 eBusiness

CLIENT PC REQUIREMENTS

Agent Assistant CPU Pentium 500 Mhz RAM: 64 MB Disk space: 50 MB OS: Windows NT4 SP6, Windows 2000 SP4 or Windows XP Ethernet board Supervisor Console CPU Pentium 500 Mhz RAM: 64 MB Disk space: 50 MB OS: Windows NT4 SP6, Windows 2000 SP3 or Windows XP Ethernet board Statistic Manager CPU Pentium 500 Mhz RAM: 64 MB Disk space: 50 MB and 500 MB for one year statistics OS: Windows NT4 SP6, Windows 2000 SP3 or Windows XP Ethernet board

4285808 ENG - 06/2007 - Alcatel-Lucent Enterprise - 32, avenue Klber - 92707 Colombes - France - RCS Paris B 185. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice. 2007 Alcatel-Lucent. All rights reserved. Printed in EEC on chlorine-free paper.

www.alcatel-lucent.com

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OmniVista 4760 Directory Scalable, up to 200K articles, Synchronizes with Alcatel OmniPCX Enterprise and other LDAP applications (saves time, always updated), Click to call.
LDAP Clients Directory Clients Unified Com. A4059 MM Console

Client s

Lightweight Directory Access Protocol (LDAP) Servers
LIDFF Import/export OmniVista Other LDAP Directory Directory
Alcatel OmniPCX Enterprise
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OmniVista 4760 value proposition OmniVista 4760 : master ToIP availability and performance
Voice over IP Performance monitors VoIP communications, for a better follow up of the VoIP traffic and quality, and an easy integration of VoIP in the customer's data network,
Integration into Standard Network Management platforms
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OmniVista 4760 value proposition
Scalability: client server platform, handling small and large systems, from 10 to 100,000 users* 30 simultaneous sessions on one server
Integration of all management modules facilitating their use (configuration, directory, fault & alarms/topology, call accounting, performance)
* see more details in provisioning
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Automatic information broadcast (e.g. reports with graphics, or email triggered in real time by alarms)
Security with role based management, SSH/SSL, IP Sec, redundancy,
Making management easier to use : Accessibility: windows client, or Out-of-the-box GUI (WebView) One-Touch paradigm (database synchronization, filters)
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OmniPCX compatibility

OmniVista 4760
OmniPCX OmniPCX 4400 R3.2M to 5.0Ux OmniPCX Enterprise from 5.0Lx to 6.2 OmniPCX Enterprise 7.0 OmniPCX Enterprise 7.1 OmniPCX Enterprise 8.0 OmniPCX Enterprise 9.0 OmniPCX Office 1.0 OmniPCX Office from 2.0 to 5.0 OmniPCX Office 5.1 OmniPCX Office 6.0 OmniPCX Office 7.0 Alcatel 4200 Office from 3.x 4.0 x x x 4.1 x x x x x x x x x x 4.2 x x x x x x x x x x x 5.0 x x x x x X x x x x x

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OmniVista 4760 overview Client/ Server Architecture Server OS : Windows 2003 Standard Edition from SP2 or XP from SP2 Clients developed on JAVA (Windows XP SP2, 2003 SP2, Vista)
Web-based management Intranet access from many different types of Web browsers
Tested with Microsoft Internet Explorer

from R7,

Mozilla Firefox
Full administration functions

Accountant

Management Server IT Manager
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Provisioning level Through one OmniVista 4760 server, management of:

subscribers 400 nodes

Possibility to increase the capacity up to 100,000 users and 800 nodes
Under pre-sales central and marketing control (PCS procedure), With one or several OmniVista 4760 servers depending on the applications : see examples next slides
30 administrators simultaneously 30 million CDRs in database, CDRs a day, directory entries, 1000 simultaneous directory connections
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Alcatel-Lucent OmniVista 4760 NMS OmniVista 4760 Application suite for local or remote management of your OmniPCX network

Accounting

Configuration Topology Alarms
Highly secure and reliable solution
Network Performance VoIP Performance

Directory

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OmniVista 4760 R5.0

Architecture and scalability
100 Kusers/PCS 800 nodes/PCS Performance Accounting

OmniVista 4760 clients

OmniVista 4760 servers
Configuration, Alarms/Topology
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OmniVista 4760 R5.0 From OmniVista 4760 5.0, possibility to install several client versions on the same PC. Already installed 3.x or 4.x version + new version 5.0 + future

versions

3.x or 4.x + 5.0 clients
OmniVista 4760 3.x/4.x server OmniVista 4760 5.0 server
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OmniVista 4760 LDAP Directory
OmniVista 4760 LDAP Directory State of the art company Directory : Easy consultation via intranet with the call by name function Updated in real-time with the PABX network Communication with other company directories thanks to LDAP standard protocol

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OmniVista 4760 LDAP Directory Easy access via the intranet to the OmniVista 4760 home page
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New web directory GUI

Use of the Keyboard

Simplified navigation

Enhanced performance

Quick search

Customization through skins
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Easy consultation via intranet : Multi - criteria search
Search for: Individual(s) Group Room Company Department All Search keys: Surname First name Building Fax no. Floor Cost centre Other (Customizable)
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OmniVista 4760 LDAP Directory Personalized web pages
The administrator can personalise the web pages in the company directory, for the whole Company Directory He can also customize the name of the different fields; 50 empty fields can be customized in the entry of a Person

Zones headers

Background images Font size

Attributes/ zones

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OmniVista 4760 LDAP Directory Easy consultation via intranet : automatic call by name

Click to call

Hang-up

Click to e-mail

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OmniVista 4760 LDAP Directory Personal Address Book
Each user can manage his (her) own address book by the Web access Users must identify themselves (login & password) Administrator can see the personal address book list but cant see its content. Export to LDIF
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Printing the Directory from the browser
To dispatch regularly an extract of the Company Directory to the Departments, Companies, Groups,
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OmniVista 4760 LDAP Directory A complete business directory : A directory record is one person
several phone sets can be linked to the same entry : several fixed lines, mobiles, fax,
There can be more than 90 attributes for one person, classed according to the subject : person, organisation, personal,.
Linked fields : manager, assistant,

see also.

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Synchronization with OmniPCX Enterprise network : The directory is updated with each user modification made on the OmniPCX Enterprise User names and cost centers can be automatically filled in or updated from the directory to the OmniPCX Enterprise Automatic entries creations from the phone sets
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OmniVista 4760 LDAP Directory Based on the Sun ONE Directory Server 5.2 LDAP V3 compatible Updated with other business directories Accessible by Alcatel clients and all clients with standard LDAP

New application SIP Manager
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OmniVista 4760 OmniPCX Enterprise Configuration : Operations audit option
Displays/edit reports on the operation made on OXE from 7.1.14 Summary of all operations and detail per node OmniVista 4760 new option Security audit SLA reports
Key benefit n Enhanced security
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Nodes tree Filters on date, node, login, action, object

Operations detail

New application

Audit.

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OmniVista 4760 OmniPCX Enterprise Configuration : Operations audit option New predefined reports with filters on date, node, login, object
Summary of the actions made on a node Detail of the actions made by an user, on an object,
New folder Audit in the reports
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Simultaneous connection available for several Enterprise with same version
Example : connection to 2 nodes Search all the nodes links Display
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OmniVista 4760 OmniPCX Enterprise Configuration Scoping function : filters a common attribute of several objects
Example : quick access to repertory key with number 1 of all subscribers
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OmniVista 4760 OmniPCX Enterprise Configuration Creating a series of users in one step Select Create Enter the first and last entry in the user range Update user parameters that differ
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OmniVista 4760 OmniPCX Enterprise Configuration Passive Communication Servers (PCS) management (1)
PCS provides call handling to MGs in case of unavailability of the Call Server, in OmniPCX Enterprise as of 7.1 In OmniVista 4760 from 4.1, PCS are automatically discovered and associated to a node (counted as nodes) PCS CDRs and counters taken into account to provide consolidated accounting, performance and VoIP performance reports Configuration provides access to the PCS through Telnet (no Configuration access)

CS CS Mirroring MG MG

PCS alarms managed through the call server

Regiona l Sites

Centra l sites
alarms (PCS do not appear in the Topology)
PCS (Premium Customer Support) needed
MG PCS Bra nch offices MG
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User names with extended format in Configuration
Extended names available in Configuration as of OmniVista 4760 4.0 and OmniPCX Enterprise from R7.0 In OmniVista 4760 configuration, managament of users presented names written in UFT8 characters (Russian, Grec, China, Korea)

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OmniVista 4760 and Office Communication solutions
Support of OMC (OmniPCX Office Management Console) Replaces PM5 in OmniPCX Office R5.0 Multi session OMC (contention)
Several OMC on the same OmniVista 4760 client Several OMC on the same OmniPCX Office from R5.0 Several Accounting/Alarms on the same OXO : not possible
Example of a Remote Service Center OmniVista 4760 Configuration (OMC) Accounting OmniPCX Office R5.0
OmniVista 4760 Configuration (OMC) Alarms
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OmniVista 4760 and Office Communication solutions Integrated in OmniVista 4760 Configuration Application Launching of OMC or Internet Access management window
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OmniVista 4760 and Office Communication solutions Configuring Extended Communication Server (ECS)
Launch ECS web administration from OmniVista 4760 Configuration and/or Topology
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OmniVista 4760 and Office Communication solutions OmniTouch Call Center Office (from OXO 4.0) administration and statistics Centralized agent management, groups management, Predefined statistics for ACD groups, agents, print-out
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OmniVista 4760 Configuration Management of OmniTouch Unified Communication Launch OmniTouch Unified Communication web management

OmniVista 4760 client

OmniTouch UC icon containing HTTP address of the UC Web server
OmniVista 4760 Security agent

Web Server OmniTouch UC

UC Web page management
management only (no alarms)
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OmniVista 4760 OmniPCX Maintenance OmniPCX Enterprise schedulable back up OmniPCX Office OMC software download and save
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OmniVista 4760 OmniPCX Maintenance
OmniPCX Enterprise version download (1)
For OmniPCX Enterprise from R6.2 (7.0 for the Master) Local or remote (a minimum bandwidth is necessary. PPP: through IRAD board) Immediate or scheduled For one node or for a whole network For a version (the OmniPCX Enterprise license has to be updated independently)

(1) PCS (Premium Customer Support) needed
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OmniVista 4760 Configuration Inter-application switching and updating : Automatic update of Directory, display of the Directory entries of the selected subscribers (for 4400/OXE), Update of the Accounting Orgmap and display of the last tickets of this subscriber, Alarms concerning the selected object
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OmniVista 4760 Accounting and Performance
OmniVista 4760 : Accounting
Accounting : an efficient tool to control and manage telecommunication expenses calculation of call costs, on all types of carriers simulation of the potential savings using a new carrier comparison of the costs between different carriers for a given direction Invoicing for different entities : company, department, set,
Invoiced cost depends on the actual cost of the communication
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OmniVista 4760 Call tracking
Real time monitoring for a subscriber, a cost centre, a trunk, daily or monthly Generation of alarms or mails if costs, length, or number of calls thresholds are exceeded Threshold crossing reports Reports on Monitoring (threshold crossing detection) for DISA use, traffic peaks, accounting reports on cost variation,
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OmniVista 4760 Accounting
Accounting /domains Provides accounting reports to each user, according to the organization that he manages Global accounting /node Optimizes accounting licenses for very large networks

Fields masking/unmasking

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OmniPCX Enterprise Communication Server IP Media Gateway

IP NETWORK

Support of OXE 9.0 Multi-time zones Support of Multi-time zones for Accounting
Up to 90 time zones, per IP domain
IP Touch phone sets TZ2 TZ3 TZ4
Additional field in the CDR (GMT difference between system and trunk

Allows billing calculation according to trunk local time Limits : for external calls only, not applied in Performance and VoIP Performance
Key benefit n Control telecom costs
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Cumulative counters Allows quick generation of global reports on duration, cost,number of calls on single users, groups, cost centres, carriers, directions,. CDRs archive/restore Decreases the volume of the BD, ensures tickets are safeguarded in the long term, generates reports on archived tickets Subscriptions Allows fixed costs to be allocated to a subscriber, a cost centre, (even if there are no tickets), daily, weekly, monthly, with cost profiles according to the subscribers set, voicemail, SDA, or base
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OmniVista 4760 Accounting
User names with extended format in accounting and performance reports
Available from OmniPCX Enterprise from 7.1 and OmniVista 4760 from 4.1 Extended format provides display of more than 20 characters and of non latin characters (Cyrillic, Chinese, Korean, ) 4 new accounting and performance predefined reports including extended names:
Accounting: cost by station
(detailed report, hit list, monthly cost by station)
Performance: detailed report per trunk groups
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OmniVista 4760 Accounting reports Predefined accounting reports : Total reports
extensions, cost centers, account codes, levels, PIN codes, Directions, Direct/Indirect carriers, comparison reports

Detailed reports

extensions, cost centers, PIN codes, Directions, carriers

Hit-lists

extensions, cost centers, called numbers, Directions, carriers

Traffic analysis

trafic/extension, / trunk, abbreviated numbers, duration/ cost centers, duration and costs thresholds
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OmniVista 4760 Accounting reports

DISA communications

Hourly, daily, monthly synthesis of the communications, and monthly DISA use

Subscription costs

Annual synthesis, monthly synthesis, monthly synthesis by cost center, detailed report by cost center, subscription monthly cost and detailed invoice

Monitoring

Set monitoring : daily duration of the calls above the threshold for a phone set Group of attendants monitoring : abandoned calls rate for attendant groups* Trunk group monitoring : traffic on trunks beyond R1 threshold*

94 days
Specific license for VoIP Performance module in 4760
Option of the Performance application (Performance application is needed)
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OmniVista 4760 VoIP Performance 4760 VoIP Reports Predefined Reports list

Traffic Analysis reports

Exceeding reports
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OmniVista 4760 VoIP Performance OmniVista 4760 VoIP Reports Traffic Analysis report (example)
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OmniVista 4760 VoIP Performance OmniVista 4760 VoIP Reports Exceeding report (example)
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VoIP Performance reports from OmniPCX Office 5.0
Monitors 8 Series VoIP communications, for a better follow up of the VoIP traffic and quality Smooth integration of VoIP in the IP infrastructure Available with OmniVista 4760 VoIP performance 26 predefined reports (same as those for OmniPCX Enterprise) Tailored reports
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OmniVista 4760 VoIP Performance Information about encryption in VoIP reports for Server and Media Security modules Info encrypted/non encrypted in the VoIP CDRs from OXE 7.0 Reports on encryption ratio for an equipment or an IP domain Detail of the communications during a period per sender/receiver IP address or by equipment with encryption rate OmniVista 4760 license VoIP Performance needed
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OmniVista 4760 Reporter

A common tool for accounting, performance and alarms reporting
Predefined or tailor-made reports Designer, graphs, formulas,
A quick and company adapted report export on various text formats : html, csv, Excel, pdf e-mail distribution
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OmniVista 4760 Security

Different access levels /application, 6 predefined access levels : Administrators Network experts Network managers Accounting experts Accounting managers Directory experts
Login + password for each user
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Secured protocol between 4760 from R3.0 and OmniPCX Enterprise Support of SSH for securized Telnet

from 6.0

Support of SSH/SFTP for securized file transfer (possibility of mixed networks combining FTP and SFTP) Secured communication between OmniVista 4760 Client and Server through Windows 2003 IP Sec Reduced range of ports for OmniVista 4760 server, for easy firewalls setting
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Predefined group for access rights: Simplified management
The users in this group are only allowed simple Moves, Adds and Changes operations on subscribers, groups and speed dial Allows to perform simple/common configuration operations by a non-expert (attendant, assistant, )
List of clients connected
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RADIUS authentication from OmniVista 4760 4.1
RADIUS Do you know this login/Password? Login Password Database
Login Password Web Directory and administration clients

Acknowledge or Reject

The OmniVista 4760 clients login and passwords are sent to the Radius Server Provides login and password centralization Two possible operation modes in case of Radius communication fails: No authentication. Authentication made by OmniVista 4760 The users profiles are managed in OmniVista 4760 LDAP server
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Citrix support

Management client is embedded in CITRIX server OmniVista 4760 client is used from a PC with CITRIX client
CITRIX server 4760 server

Citrix Client

4760 Client
Single token per login account (can be activated or not)

M. Schmidt M. Schmidt

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OmniVista

4760 MCS Edition
4760 MCS edition OmniPCX Managed services
Service Providers Network Network Operation Center 4760 MCS Edition
OmniPCX Managed services Easy Moves, adds and changes Operations continuity: pro-active maintenance rather than reactive Configuration back-up Release management Reporting and performance Security
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4760 MCS edition packaging 4760 MCS Edition available in Actis PCS (Premium Customer Support) needed
4760 MCS Edition base 250 users
OmniVista 4760 Full Pack All Options Including RSC 15 clients
4760 MCS Edition Add. 100 users

+ SES contract

My Management Web services
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Specific features for 4760 MCS edition Reports publishing RSC Customer entries in Enterprise Directory with information on customers contact, email, report preferences Tab RSC in the Directory with customers lists Provides automatic reports generation and distribution to customers lists
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Specific features for 4760 MCS edition Integration of 18 RSC reports Accounting Alarms
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Specific features for 4760 MCS edition Integration of 18 RSC reports Performance
Trunk groups Attendant groups

Voice over IP

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Specific features for 4760 MCS edition
Possibility to translate the reports in the customers language To limit translation effort, only the reports are translated in customers language RSC license Alarms end of temporary license
With RSC license a yearly validity date is used
No more attachment node needed
OmniVista 4760 license may be linked to the PC server MAC Address Specific process for RSC orders (not available through Actis): see BPWS, Services, RSC
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Integration with standard management platforms
Introduction and objectives Standard Management platforms provide a global SNMP supervision solution for multi-vendor, heterogeneous infrastructures Fault management, topology, notification :
IBM Tivoli Netcool HP OpenView NNM CA Spectrum,
Performance monitoring (including VoIP), reporting, capacity planning :
Alcatel-Lucent VitalSuite
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Introduction and objectives The goal of integration
Provide an unified supervision solution for converged networks

Benefits

Allows to monitor voice and data aligned with business priorities Global network monitoring :
Automatic discovery of Alcatel-Lucent equipment Topology creation in respect of ALU equipment organization Real-time visualization with Alcatel-Lucent icons in topology maps

Alarms management :

Alcatel-Lucent equipments displayed, correlated and processed
Integrated IP Telephony monitoring
Diagnosis Root Cause Analysis Trend analysis Real Time SLA management
Direct access to Alcatel-Lucent OmniVista management platform
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Introduction and objectives Which hypervisors ? All hypervisors can be used. However we have partnerships with :
IBM Tivoli Netcool HP Openview NNM CA Spectrum (ex Computer Associates Unicenter) ServicePilot And Alcatel-Lucent
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2 architectures to send traps to standard management platforms :
Each OmniPCX sends traps, for OmniPCX Enterprise

Hypervisor

OmniVista 4760 sends traps. OmniVista 4760 SNMP proxy Data Network is recommended
for remote sites (via ISDN/PSTN), PCX with no trap sending (OmniPCX Office, OmniPCX 4400 < 4.2), secured architectures

Proxy SNMP SNMP

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Example of integration with VitalSuite

OXE 8.0 MIB browsing Alarm correlation
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Example of integration with Service Pilot Topologic maps animated with infrastructure and OmniPCX/OmniVista alarms and QoS monitoring =>
Correlation between VoIP performance and infrastructure QoS Wan

Local infrastructure

c ren F
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Example of integration with Service Pilot Reports on VoIP Performance through OmniPCX Enterprise CDRs

VoIP + Accounting,

Top ten, CDRs details,

ch ren

e a rk
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Conclusion Alcatel-Lucent has convergent solutions with the leaders of the standard management platforms market

A living ecosystem

In-house solution for Performance monitoring with Alcatel-Lucent VitalSuite
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OmniVista 4760 architecture
OmniVista 4760 Architecture
OmniVista 4760 server minimum configuration Common characteristics
1 internal or external DVD drive 2 serial V24 interfaces (only for PPP remote connection) 1 network card (Ethernet 10/100bT) Software compatibilities : Cf Technical communication TCV 051

Up to 5,000 subscribers

1,6 GHz Processor, 1 GB RAM, HD 40 GB
More than 5,000 subscribers
Dual-Processor 3 GHz, 2 GB RAM, HD 72 GB with 15 K rpm, RAID 5 with 512 MB cache memory
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OmniVista 4760 server installation on IBM blade center
PCS needed (Premium Customer Support, form to be filled in on the BPWS) For more details, see OmniPCX Enterprise R7.0 release presentation
OmniVista 4760 clients minimum configuration
1 GHz processor, 1 GB RAM, HD 40 GB For display : 17 inches monitor (19 recommended), 4 MB video memory supporting a resolution of 1024x768, 16 million colours
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OmniVista 4760 compatibility
Operating Systems compatibility
OmniVista 4760 OS Windows XP Pro SP2 Windows 2003 Server SP2 Windows Vista 4.2.10 5.0 Server Client Server Client X X X X X X X X X X
Windows 2003 server R2 mandatory for : PPP connectivity more than 5000 subscribers more than clients SIP Manager application
For more details, Cf OmniVista 4760 5.0 Installation Manual
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OmniVista 4760 connectivity
IP connectivity for OmniPCX 4400/Enterprise or Office
4760 Client 4760 Server OmniPCX Enterprise
Direct or LAN connectivity
Remote connectivity PPP (Point to Point Protocol) Common requirements :
OS Windows 2003 Server mandatory For more than 8 remote PCXs, requires a IP/V24 extension Box, or an E1 board on OmniVista 4760 side
OmniPCX Enterprise through RMA/eRMA

Public Network

123 | Alcatel-Lucent Omnivista 4760 | October 2008 All Rights Reserved Alcatel-Lucent 2008
OmniVista 4760 connectivity Remote connectivity PPP OmniPCX Office
OmniPCX Office : embedded soft modem (V34 or S0), OmniVista 4760 server : analog (V34) or S0 modem,
Public Network Analog modem

Public Network S0 modem

SW modem
OXO can call back OmniVista 4760 for configuration with PM5/OMC (security).
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Faster and simplified connectivity to a large OmniPCX installed base E1 board in OmniVista 4760 Server 30 ISDN or a mix of ISDN/analog channels for incoming/outgoing PPP connections (max. 6 analog ports) Channels aggregation
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OmniVista 4760 connectivity Remote management through IP/VPN

Network Operation Center

Private IP Address Public IP Address VPN : Virtual Private Network NAT : Network Address Translation

Customer A

Router contains: Nat VPN access Firewall security