Alcatel-Lucent IP Telephony

Essential Presales

REFERENCE DURATION

PS00TE900US METHODS

hours days

DELIVERY LANGUAGE

English (course material in English)
Virtual self-paced training on the computer. 18 hours before c-learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC
Presales Engineers, Solution Designers

OBJECTIVES

At the end of the course, the participant will be able to: Understand the Global Alcatel-Lucent Enterprise Solution. Address a RFP (Request For Proposal) based on a Standard OmniPCX Enterprise designed as a distributed Architecture with centralized Call Control, and a standard OmniVista A4760. Design the solution Use Traffic calculation tools for dimensioning Generate an offer using ACTIS Find appropriate SD specific Documentation & Tools The participant will learn how to design and quote a standard Solution from end-to-end

PREREQUISITES

Standard computers skills (Windows, Web browser, Microsoft Office) Basic Telecom skills Certified ACSR Corporate Communication Solutions (Free I-learning course 3EY0SA040) The participant will bring is own laptop for hands-on with ACTIS already installed
REQUIRED TECHNICAL CONFIGURATION

For i-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
All Rights Reserved 2008, Alcatel-Lucent

PROGRAM DESCRIPTION

Phase 1: i-learning 8 hours
Mandatory to seat the c-learning Session. This i-learning session aims to provide a general overview on the Enterprise Solutions. The participant will also acquire enough theoretical knowledge on the OmniPCX Enterprise product to make the most of the C-Learning session. List of topics covered Global Alcatel-Lucent Enterprise solution overview Distributed Architecture with centralized Call Control Communication Server (IntheSkin, Crystal , Appliance Server, Blade Server, BICS) Media Gateway IP Domains Racks, boards and site requirements Common HW Crystal HW ACTIS general overview including ASITA, ACP & BQT Reference Docs Library (Golden RFP, Standard Offer, Product Description, Design Guides, Product limits, Features List, System Documentation) Traffic Calculation tools Desktop phones Alcatel-Lucent 8 & 9 Series Sets Alcatel-Lucent IP Desktop SoftPhone Alcatel-Lucent Power Patch Panel Accessories Mobile Phones DECT Handsets o Alcatel-Lucent Mobile Reflex 100/200/200EX o Alcatel-Lucent 300/400 DECT Handset VoWLAN Wireless Phones o Alcatel-Lucent IP Touch 310/610 WLAN Handset o Nokia Dual Mode Accessories Business Telephony and Communication Services Set Customization (Hands-free, Headset, guide key, Ringing Tone) Basic features (internal calls, DTMF Dialing, Last Nb redial, Callback) Advanced Features (Multi-Line, Forwarding, Call By Name, Mini-Messages) User Rights (Classes Of Services, Hotline set, External Call Restriction, Private Calls) General Call Routing (Call Distribution Tables, Automatic Route Selection, Call Restriction for Alarms & Emergencies, Priority Calls Multi Level Precedence and Pre-emption)
Team Work Mutual Aid Between Users (Hunting Group, Pick-up Group, Intercom) Conferences ( 3 Party Conf, Casual Conf , Meet-Me Conf, Mastered Conf) Multi-Line Appearance Business Account Code Manager/Assistant Supervision

OmniDesktop Attendants Attendant Services Alcatel-Lucent 4059 SBC Alcatel-Lucent IP Attendant SoftPhone Alcatel-Lucent 4059 IP Attendant Console Alcatel-Lucent Busy Lamp Field Integrated Voice Guide Services Generic VG Customized VG Alcatel-Lucent Audio Station Internal & External Music-on-hold Alcatel-Lucent 4760 Start Pack Client/Server Architecture Configuration Alarms Accounting Reporting tool Voice Mail and Fax Mail Alcatel-Lucent 4645 Alcatel-Lucent 4635 Mobility and the OmniPCX Enterprise Free Desktop Environment Ubiquity Twin Sets Remote Extension Cellular Extensions OmniMobility DECT/PWT DECT Characteristics (Radio Transmission, Radio Base Station, Handset) DECT Basic Services (Handover, Roaming, Security) DECT Boards Interfaces Radio Base Stations DECT Phone Services accessories OmniMobility VoWLAN (Basic Overview) Integrated Accounting Tool Integrated Automated Attendant (IAA)
Remote Maintenance Access eRMA RMA Business integrated Communication Solution (BiCS) Overview Software & Hardware Architecture Architectural Reliability Spatial Redundancy (duplication) Passive Communication Server Backup Signaling for IP Media Gateways Dual LAN Attachment
Phase 2: c-learning 5 days
The c-learning Session aims to Address a RFP (Request For Proposal) based on a Standard OmniPCX Enterprise, a BiCS & and OmniVista 4760 suite using all Solution Designers tools available. The participant will learn how to design a distributed Architecture with centralized Call Control, and how to quote the solution using ACTIS. List of topics covered Reminder on Distributed Architecture with centralized Call Control Communication Server Media Gateway IP Domains Racks, boards and site requirements Common HW Crystal HW ACTIS general overview & install Reference Docs Library (Golden RFP, Standard Offer, Product Description, Product limits, Features List) Traffic Calculation tools Desktop phones Alcatel-Lucent 8 & 9 Series Sets Alcatel-Lucent IP Desktop Softphone Alcatel-Lucent Power Patch Panel Accessories Mobile Phones Dect Handsets o Alcatel-Lucent Mobile Reflex 100/200/200EX o Alcatel-Lucent 300/400 DECT Handset VoWLAN Wireless Phones o Alcatel-Lucent IP Touch 310/610 WLAN Handset o Nokia Dual Mode Accessories Business Telephony and Communication Services Set Customization (Hands-free, Headset, guide key, Ringing Tone) Basic features (internal calls, DTMF Dialing, Last Nb redial, Callback) Advanced Features (Multi-Line, Forwarding, Call By Name, Mini-Messages) User Rights (Classes Of Services, Hotline set, External Call Restriction, Private Calls) General Call Routing (Call Distribution Tables, Automatic Route Selection)

Team

Work Mutual Aid Between Users (Hunting Group, Pick-up Group, Intercom) Conferences ( 3 Party Conf, Casual Conf , Meet-Me Conf, Mastered Conf) Multi-Line Appearance Business Account Code Manager/Assistant Supervision
OmniDesktop Attendants Attendant Services Alcatel-Lucent 4059 SBC Alcatel-Lucent IP Attendant SoftPhone Alcatel-Lucent 4059 IP Attendant Console Alcatel-Lucent Busy Lamp Field Integrated Voice Guide Services Generic VG Customized VG Alcatel-Lucent Audio Station Internal Music-on-hold external Music-on-hold Alcatel-Lucent 4760 Start Pack Client/Server Architecture Configuration Alarms Accounting Reporting tool Voice Mail and Fax Mail Alcatel-Lucent 4645 Alcatel-Lucent 4635 Mobility and the OmniPCX Enterprise Free Desktop Environment Ubiquity Twin Sets Remote Extension Cellular Extensions OmniMobility DECT/PWT DECT Characteristics (Radio Transmission, Radio Base Station, Handset) DECT Basic Services (Handover, Roaming, Security) DECT Boards Interfaces Radio Base Stations DECT Phone Services accessories OmniMobility VoWLAN (Basic Overview) Integrated Accounting Tool Integrated Automated Attendant (IAA) All Rights Reserved 2008, Alcatel-Lucent
Remote Maintenance Access eRMA RMA Business integrated Communication Solution (BiCS) Overview Software & Hardware Architecture Architectural Reliability Spatial Redundancy (duplication) Passive Communication Server Backup Signaling for IP Media Gateways Dual LAN Attachment Notes The participant will quote all suitable Services using ACTIS Quotation tool The participant will use available dimensioning tools and rules to design the Solution

Enterprise Solutions Training End-Users Training Offer

February, 2009

All Rights Reserved Alcatel-Lucent 2009
Alcatel-Lucent Solutions Legend

Course Name Reference

I=x h C=x d V=x d
represents Alcatel-Lucent Solution End-User training course
Note: no certification proposed for end-users
I C V = = = xh xd xd stands for Individual learning, in hours stands for Classroom learning, in days stands for Virtual learning, in days
2 | Administrators training offer |

Agenda

Alcatel-Lucent OmniPCX Enterprise & Alcatel-Lucent OmniPCX Office
1. Alcatel-Lucent OmniTouch Unified Communication 2. Alcatel-Lucent OmniTouch Contact Center Premium Edition
3 | Administrators training offer |
4 | Administrators training offer |
Alcatel-Lucent OmniPCX Enterprise & OmniPCX office
Available in CDROM or publishable on the clients intranet (USIT)
TELEPHONE FEATURES: Describe the phone features on OmniPCX Enterprise or Office with the embedded phone set simulator (Reflexes sets) Telephone features CLIEU72

I =1.5 h

IP TOUCH SIMULATOR: Describe the IP Touch features on OmniPCX Enterprise/Office with the embedded phone set simulator IP Touch Simulator CLIEU76

I =2 h

User Simulation Interactive Training: A software to design self-training, to create customized and interactive training Creation/customization of training on sets (IP Touch, Mobile DECT and Mobile IP TOUCH) as : Education software program that explains to sets and its functions Interactive scnarii to get trained step by step A web publishing to install on the clients intranet User Simulation Interactive Training
5 | Administrators training offer |
Alcatel-Lucent OmniTouch Unified Communications
6 | Administrators training offer |
Available in CDROM or publishable on the clients intranet
MY INSTANT COMMUNICATOR My Instant Communicator services: Assistant services Telephony Services Teamwork Services Messaging services My Instant Use the value-added options like: Audio/video conferencing Outlook add-ins Message broadcasting Describe how each profile uses My Instant Communicator Office Worker Team Worker On-site Roamer Mobile Professional Executive Simulate My Instant Communicator features Communicator CLIEU538
7 | Administrators training offer |
Alcatel-Lucent OmniTouch Contact Center Premium Edition
8 | Administrators training offer |
Available in i-learning mode or publishable on the clients intranet
OmniTouch CC Premium Edition Use the features of the Agent set Use the features of the GAD (Agent Desktop) Use the features of IP Agent Softphone Use the Supervisor Functions OmniTouch CC Premium Edition End-Users CLIEU711

I =3 h

9 | Administrators training offer |
Alcatel-Lucent OmniPCX Entreprise & Office

Telephone Features

REFERENCE DURATION

CLIEU72US METHODS

1.5 hours

DELIVERY LANGUAGE

English (course material in English)
Virtual self-paced training on the computer. Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection
MAXIMUM NUMBER OF PARTICIPANTS NA PUBLIC
Users of Alcatel-Lucent Reflexes Advanced sets Users of Alcatel-Lucent Mobile 100/200 Users of analog sets

OBJECTIVES

At the end of the course, the participant will be able to: To be able to use the major telephony features with an Alcatel-Lucent Advanced set, an Alcatel-Lucent Mobile 100/200 or an analog set Practise phone features trough a user friendly embedded set simulator

PREREQUISITES

All Rights Reserved 2007, Alcatel-Lucent University

PROGRAM DESCRIPTION

Describe the Reflexes range Describe the use of the programmable keys Describe the use of the dynamic keys Describe the use of the info key Describe and simulate the call by name Describe and simulate the wait on busy set Describe and simulate the padlock Describe and simulate the three party conference Describe the waiting calls consultation Describe and simulate the enquiry call Describe and simulate the intrusion Describe and simulate the call pick-up Describe and simulate the on hold feature Describe and simulate the password modification Describe and simulate the do not disturb Describe and simulate the automatic callback on busy set Describe and simulate the appointment reminder Describe and simulate the last caller callback Describe the redial of the last external number Describe and simulate the forwarding Describe and simulate the messages consultation Describe and simulate the transfer Describe and simulate the brokers call Describe and simulate the call park

IP Touch Simulator

CLIEU76US METHODS

2 hours

Users of IP Touch sets
At the end of the course, the participant will be able to: Describe and use the basic features of the Alcatel-Lucent 8 & 9 series sets
Describe the Alcatel-Lucent 8 series sets (IP Touch 4008, 4018, 4028, 4038 and 4068) and Alcatel-Lucent 9 series sets (4019, 4029 and 4039) Answer a call Make a call by directory number by name Make an enquiry call Use the broker's call Transfer a call Use the 3 party conference Use the reminder feature Use the immediate forwarding feature Lock and unlock the set Consult the text and voice mail messages
My Instant Communicator DELIVERY LANGUAGE METHODS

CLIEU538US

MAXIMUM NUMBER OF PARTICIPANTS PUBLIC
Users of the Alcatel-Lucent OmniTouch UC application whishing to discover the use and facilities of the My Instant Communicator
At the end of the course, the participant will be able to: Use the Alcatel-Lucent OmniTouch UC My Instant Communicator facilities from a PC , an IP Touch set or a PDA, for the five types of user profiles, by using interactive simulation on individual CD ROM
Must be familiar with the PCs and Windows environment
REQUIRED TECHNICAL CONFIGURATION
For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

My Instant Communicator

Use My Instant Communicator services: Assistant services Telephony Services Teamwork Services Messaging services Use the value-added options like: Audio/video conferencing Outlook add-ins Message broadcasting Describe how each profile uses My Instant Communicator Office Worker Team Worker On-site Roamer Mobile Professional Executive Simulate My Instant Communicator features

Alcatel-Lucent OmniTouch Premium Edition

End users

CLIEU711US METHODS

3 hours

English (course material in english)
Users (agents, supervisors) of the Alcatel-Lucent OmniTouch Premium Edition.
At the end of the course, the participant will be able to: use the Agent facilities with a set, the GAD (Agent Desktop) or IP Agent Softphone use the Supervisor functions
Use the features of the Agent set Agent Overview LogOn/logOff Agent status ACD listening Unavailable Transaction code Supervisor call Help request by an agent Headset function Call pickup
Use the features of the GAD (Agent Desktop) Overview LogOn/logOff Agent status ACD listening Not ready Transaction code Supervisor call Help request by an agent Call pickup Email processing o o o Receiving an email Answer History
Use the features of IP Agent Softphone Overview LogOn/logOff Agent status ACD listening Withdrawal Transaction code Supervisor call Help request by an agent Call pickup
Use the Supervisor Functions Supervisor Overview Monitoring by the supervisor Entry/exit the resource group

www.alcatel-lucent.com

10 | Administrators training offer |