Alcatel-Lucent OmniPCX Enterprise Communication Server
Delivering powerful, reliable and scalable IP communications to drive your 21st century business

Product Overview

The Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a highly scalable solution based on a pure software communication server platform that provides multimedia call processing for both Alcatel-Lucent and third-party clients/phones including TDM, IP and SIP. This rich call-handling application delivers world-class business telephony features for medium, large and very large sized companies and offers a choice of either centralized or decentralized IP telephony solutions. The Alcatel-Lucent OmniPCX Enterprise CS provides the building blocks for any IP and/or legacy communications solution, incorporating the latest Linux, XML, SIP, and VXML technologies, and open standard practices such as QSIG, ITU-T H.323, CSTA, and SIP. It offers broad scalability ranging from 10 to 100,000 users, who can be spread across multiple geographical sites. Plus, it offers highly reliable, real-time, carrier-grade performance solutions with an unmatched 99.999 %percent uptime. The Alcatel-Lucent OmniPCX Enterprise offers: Architectural flexibility which enables centralized or decentralized IP configurations, a choice of IP, IP/TDM or TDM, minimizing additional investment and enabling a smooth migration at your own pace, when and where it makes
financial sense. The Alcatel-Lucent OmniPCX Enterprise features a native SIP controller that provides an unmatched level of services on in-house or thirdparty SIP phones, including a full thirdparty call control from applications. Simplified management because the same network management software is used across the enterprise, independent of the underlying infrastructure. The Alcatel-Lucent OmniVista Network Management System is a single, open management platform designed to manage and control a global, OmniPCX IP communication solution. Intelligent networking reducing the cost to support all users at different sites. For instance, feature transparency across servers, or advanced route selection (ARS) is available from any site without having to duplicate the software at each site. A single image across fully networked servers provides simplified management of large and very large configurations. Openness , interoperability and integrated solutions the OmniPCX Enterprise integrates open standards and state-of-the-art technologies to provide a very flexible solution. Alcatel-Lucent helps maximize customer investment returns by simplifying the interworking and integration of its solutions within existing or future communication environments. This is supported by hundreds of applications validated through the Alcatel-Lucent Application Partner Program (AAPP).

Financial Benefits

A rapid and measurable return on investment and visible savings: Shared bandwidth in multi-site networking yields 5 percent to 30 percent savings in subscription and communication costs. Centralizing applications yields 5 percent to 20 percent savings in carrier subscription and communication costs.
Integrated management of data and voice networks yields 10 percent to 40 percent savings. Centralized maintenance, upgrades and related operations yield 5 percent to 20 percent savings. Moves, adds and changes (MACs) yield 20 percent to 30 percent savings 30 percent to 60 percent savings in cabling!
Fixed-mobile convergence solutions (cellular extension and dual-mode Wi-Fi/SIP) yield 10 percent to 20 percent savings of cellular costs. Faster response from embedded IP contact center improves customer satisfaction. Smooth migration path yields 20 percent to 5 percent savings in annual PBX hardware investment.
Help key Individual customization Informative icons Interactive guidance with navigator Language synchronization: display, voice prompts and voice mail Multiline: multi-appearance and multi-numbers Multilingual (user choice) Message waiting indication Mini-text messages Personal calls log Programmable function key Full integration with notification servers (AAPP) and location-based services (AAPP)
Alcatel-Lucent Advanced Cellular Extension solution

Technical Specifications

Software
Client/server Chorus MIX micro kernel operating system SQL/CQL database Linux LILO/GRUB-compliant Red Hat Linux and Linux Kernel 2.4.17
toast windows, notification windows and menu options for enhanced accessibility to services, applications and settings.
Incoming/outgoing interaction management (voice, IM, presence) Business communication services Conferencing and Collaboration Call by name, call by skill Call logging Notifications (missed calls, new voice messages) One-number services Visual mailbox Desktop integration (Microsoft Outlook/Microsoft Office Communicator , IBM Lotus Notes/IBM Lotus Sametime) Multi-language

Call-by-name can be used in all communication contexts (direct call, inquiry and more) Caller name display Conditional/unconditional differ entiated forwarding of multiple directory numbers Contextual voice prompts Fixed function keys Hands-free Headset capability (Bluetooth, etc.) Help key Individual customization Informative icons Interactive guidance with softkeys Language synchronization: display, voice prompts, and voice mail Loudspeaker announcement Multiline: multi-appearance and multi-numbers Multilingual (user choice) Macro commands Message waiting indication Mini-text messages Personal password for consultation of non-reply Personal calls log Programmable function key Supervision of user/trunk/bundle
Mobile phones: Mobile IP Touch 310/610 (WLAN) and 300/400 (DECT)

System

Centralized or distributed system Communication server and database duplication Main-standby seamless communications fail-over Passive communication server watchdog: central or remote Single server: 15,000 IP users/ 5,000 TDM users 100 servers in a single network Fully networked servers, 100,000 IP/TDM users with single image 250 servers in a supra network >1 million users in a supra-network BHCC per server: 300,000
The worlds leading IP communications platform for medium-sized to very large enterprises
Softkeys Call planning Call related notes Access to collaborative services (Alcatel-Lucent OmniTouch My Teamwork) TAPI, MAPI, DDE, OLE.com, LDAP Integration within IBM Lotus Notes and Microsoft Outlook Kit/library for developers such as Alcatel- Lucent XML Telephony API v1.0
Desktop phones: OmniTouch IP Touch 8 and 9 Series

Hardware

Industry appliance servers or in-the-skin processing Native Ethernet connectivity on all CPUs Modular hardware TDM or IP switching Power supply Auxiliary power supply
OmniTouch 8600 My Instant Communicator The Alcatel-Lucent OmniTouch My Instant Communicator is an integrated multimedia service that is accessible through multiple interface choices (desktop, deskphone, mobile) and openness via Web Services. It provides an innovative, easy-to-use user interface through non-intrusive
Business Communication Services (see next section) Embedded alpha keyboard for: Instant messages Call-by-name: internal, external user, LDAP Add-on supervision modules Absence message Adjustable handset volume Centralized directory, spelling and syntax adjustment
Business communication services (see next section) Absence message Adjustable handset volume Call-by-name: internal and external user Centralized directory, spelling and syntax adjustment Call-by-name can be used in all communication contexts (direct call, inquiry and more) Caller name display Conditional/unconditional differentiated forwarding of multiple directory numbers Contextual voice prompts Hands-free Headset capability
The Alcatel-Lucent Advanced Cellular Extension (ACE) solution is a powerful fixed-mobile convergence (FMC) solution that extends the advanced voice features of the Alcatel-Lucent OmniPCX Enterprise CS to mobile devices. This software-based application turns any smart mobile phone into an extension of the communication server. The full suite of communication tools is made available on the leading edge mobile platforms Microsoft Windows Mobile, Nokia Eseries and the RIM BlackBerry through a cellular extension solution.

ACE for Microsoft Windows Mobile Nokia Intellisync Call Connect (ICC) for Alcatel-Lucent ACE for BlackBerry The ACE includes two components: A server application, hosted on the Alcatel-Lucent OmniPCX Communication Server, provides corporate telephony services to authorized mobile devices
A client application, hosted on the smart mobile device, provides a menu-driven interface to access Alcatel-Lucent OmniPCX Communication Server features
Standard Business Communication Services
Speed dialing Account code charging Appointment reminder Associate (definition, modification by user) Automatic call-back on busy trunk/ bundle/network link Automatic call-back on free/busy extension Brokers call Call forwarding unconditional on busy/no reply to extension, hunt group, voice mail, operator, paging, etc. Call pick-up Call waiting indication Calling line identification restriction for internal calls Camp on busy telephone/hunting group/voice mail Conditional external forwarding (busy or no reply) Call waiting Controlled private call by PIN code and password (optional) Distinctive ringing according to hierarchical levels Do not disturb General night service Hunting group (fix head, cyclic, longest idle time, parallel) Immediate forwarding Individual hold Individual directory Internal/external music on hold Internal/external inquiry call Intrusion Last internal/external number redial Local and external call Moving service Multiline appearance (MLA) Multiline selective forwarding Multiple conference calls Multiple call protection

Multi-tenant services

Over-dialing Personal code modification Priority call Store and redial external number Substitution Three-party conference Transfer in conversation on free/ busy telephone 29-party, meet-me conference Voice prompts on/off per telephone Voice message deposit on forwarded telephone Call-waiting pickup
Universal directory access (UDA: LDAP call-by-name) Telephony and instant messaging (IM) presence IM fully integrated with telephony (i.e., IM to answer a call)

Buddy list

Direct access to conference Instant video escalation (available on IP Touch 4028 as well)
Hotel Communication Services
Available on all desktop phones (IPT or analog) Check-in/check-out individual or group Pre-check-in/partial check-out Cyclic DDI Multi-occupant room Room allocation from the telephone Do not disturb Guest/patient personal code Internal call barring DDI call barring according to time schedule Wake-up service (up to four wake-up calls per room)

Room service

Advanced Business Communication Services
Calling line identification presentation/restriction (CLIP/CLIR) Digit-by-digit dialing mode End-block dialing (digit correction possible) ISDN, H.323 or SIP identification (CLIP) converted into name ISDN mini-text messages (carrier-dependent) Malicious call identification Storage of unanswered calls with date, time and callback Sub-addressing

Manager-assistant team

Access to managers voice message headers from assistants telephone Filtering scenario allocation to designated assistant Flexible configuration: multiple manager/assistant team Forwarding of private line Immediate forwarding of manager telephone to assistant activated by manager or assistant Manager-assistant specific online text messaging Manager discreet listening (on filtered lines only) Overflow assistant in case of main assistant absence Private lines Main assistant, absence notification and assistant overflow Selective filtering (scenarios)

Teamwork configuration

VIP Guest number or name Called service identification Guest language Room status Multilanguage voice prompts (eight simultaneous languages)

Room directory

Call-by-name Prepayment (deposit) Flexible suites Alcatel-Lucent hotel/hospital link (AHL) Secret identity for calls between rooms Public booth Guest personal identification number Manual call detail record (CDR) creation Minibar Billing

Attendant Services

Abbreviated dialing Activation/deactivation of DND Add-on module Alarm indication Attendant groups Automatic answer Attendant specialization options (individual or group) Busy lamp field Call-by-name in all communication situations
Speed dial numbers per entity Calling line identification Integrated auto attendant services per entity Calling line identification presentation (CLIP) per entity Greeting message per entity Music on hold per entity Night service per entity
Common/exclusive hold Group call pick-up Hunting groups Log on, log off Manageable ring indicator Manageable waiting queue
MyPhone on IP Touch 4068 and 4038
Call charge request (carrier-dependent) Centralized or distributed attendant in network Call queuing with indication Call routing depending on class of traffic, DID, company or called service (entity) Call waiting with indication Called party resources Call pick-up Charging recall service (carrier dependent) Chained call Choice of system status Conference Creation, cancellation and modification of abbreviated number with name Creation, cancellation and modification of subscribers (name, rights and more) Discrete call offer Discrete call offer by mini-text messages on busy/free Reflexes telephone DTMF over dialing Large busy lamp field Flexible attendant routing time-out overflow based on caller waiting time Headset capability Hold individual or multiple Create/delete directory items Internal call name/number displayed ISDN VIP monitoring Last number redial Line reservation Malicious call identification Manual reservation mode Mini-text messages Multi-tenant services Override on directory number Paging Password Personal call Priority call (internal/external) Receipt and read charging units and costs (carrier-dependent) Record online on associated entity Status of calls routed to operator Store and number redial Synchronized multinode routing (entity) Time and date display Transfer with/without announcement Trunk allotting with barring VIP telephone monitoring

Attendant Positions

Greeting attendant on IP Touch 8 and 9 series PC-based IP attendant
Call log (incoming/outgoing calls made) Call-back list (non-answered calls)
Alcatel-Lucent 4059 Multimedia Attendant Console IP Touch 8 or 9 Series phones for audio Multifunctional keyboard

Integrated Greeting

Integrated automated attendant Personal automated assistant with context-sensitive greeting Synchronized greeting message
Types of queues: waiting, help and dissuasion Virtual pilot Intelligent routing Outbound call management Direct agent call management Remaining wait time announcement Integration with outbound campaign management Native integration with interactive voice response (IVR)

Voice guidance

Statistics compilation and archive (FTP) Wallboard display control
Alcatel-Lucent OmniPCX Enterprise OmniTouch Contact Center Premium Edition
Segmented media distribution

Voice and Fax Mail

Automated attendant Call transfer Direct reply on receipt message Extended recording and playback control function Fax broadcast, on demand, overflow, store and forward General distribution lists Greeting message according to user status Immediate or supervised transfers Message acknowledgment Message attributes: urgent, normal, private Message notification via light, display, dialing tone, voice prompt, outgoing Multilanguage Multi-user password Networking protocols: IMAP4, VPIM, Octelnet and Amis Private distribution lists Record online Shared mailbox: home, guest, and assistant mailbox User-friendly interface on IPTouch 8 & 9 Series phones via softkeys or via PC-client My Messaging Voice message attached to a fax Voice and DTMF forms Web access to voice and fax messages Alcatel-Lucent 4645 Voice Messaging Services: Embedded software-based voice mail for small/medium sites (branch autonomy)
External voices guides Synchronized internal voices guides Storage from audio station or IP Touch 8 & 9 Series phones

Agent features

Administrative withdrawal Agent break Agent direct call with statistics Agent can belong to different groups Digital recording IP and TDM (DR-Link) CCA applications: IP Touch 8 & 9 Series phones on toolbar providing personal statistics Group selection: fixed head, cyclic, longest idle time Free sitting agent position Help supervisor Home agent with analog telephone or IP Touch 8 & 9 Series phones Logon/logoff Open or close pilot from agent position Personal call barring Suspension of group waiting queues Wrap-up (automatic or manual) Transaction code (with reporting)

Supervision and statistics
Alcatel-Lucent OmniPCX Enterprise OmniTouch Contact Center Standard Edition
Active matrix call distribution Call flow based on pilot Skill- and cost-based distribution Conditional pilot overflow on voice mail Look ahead call routing Pilot forwarding to other pilot Pilot routing to waiting queue according to priority Routing time schedule
Alarm handling Call level information Customizable alarms Customizable reports Detailed communication reports Reports based on communication events Discrete call listening for supervisor Microsoft Excel-based statistics and reporting Export of communication reports (ASCII files) Free sitting supervisor position Full Windows user interface Native Windows management look and feel Predefined reports Real-time service level per pilot Real-time statistics
Visual contact center (CC) user interface reuse of popular/patented CCS matrix concepts Visual CC Windows Explorer drag-and-drop configuration capabilities Blended e-mail and voice routing and distribution Contact flow based on type of service qualification Contact segmentation based on qualification Visual IVR call prompting with DB lookup Visual IVR embedded reusing OmniPCX resources, no additional hardware Visual IVR navigator icon selected from Visual CC user interface toolbar Visual IVR script creation via drag-and-drop icons Optional integration with fullfeatured IVRs E-mail auto-acknowledgment and redirection E-mail keyword classification E-mail backlog and work-bin management Skill- and cost-based resource distribution Contact queue management: waiting, dissuasion, overflow Conditional overflow defined by CC activity Estimated waiting time information with options Look ahead contact routing Multistage queuing Multilevel prioritized queuing Multimedia group, queue and agent selection Scheduled time-of-day routing Outbound call management Integration with outbound campaign management

Voice announcement

Agent unavailable with reason Agent private call tracking Consult, transfer, conference Logon/logoff Private call barring Wrap-up Supervisor assist Agent skill and group levels Group selection: cyclic, top down, longest available Emergency conversation recording Optional digital recording IP and TDM (DR-Link) Agent desktop VoIP and IP plug-in Multimedia Genesys Agent Desktop (GAD) interface Desktop with screen-pop and contact history Free sitting agent position IP Touch 8 and 9 Series phone support Remote IP agent

Supervisor features

Visual CC easy-to-use, Windowscompliant management and monitoring tools Object configuration Drag-and-drop media distribution design Object alarm monitoring Alarm/alert customization Object including both voice and e-mail real-time statistics monitoring Service-level management and monitoring Object including both voice and e-mail historical predefined statistics reports in Microsoft Excel spreadsheets Scheduling and generation of historical reports Enhanced, easy-to-use customization of Excel-based reports Supervisor call monitoring barge in and discrete listening Remote agent state change management Agent licensing overrun capability Overrun option automatically increases agent licenses during 10-day peak period by 30% Overrun unique in the industry

System specifications

Agent tutorial voice guides Routing voice announcement updates Redirection, closing, opening announcements Recording from audio station or telephone
Administrator unavailable
Genesys Open Contact Center Software Suite Release 7.2 Wizard installation procedures IP connectivity to OmniPCX Enterprise CS Windows 2000 and XP operating systems Microsoft SQL database
Unicode supporting multiple languages Customizable, visual CC user interface Zero footprint deployment

Openness options

Automated radio coverage
Wallboard connectivity End-to-end detail statistics reporting Peripheral IVR connectivity Workforce management system interface CRM Gplus adapters Microsoft Dynamics business software, SAP software
Professional services provided options
Up to 32 SSIDs per access point Dynamic RF management for AP channel power and channel optimal setting Self-healing around failed access points

Wireless security

WEP, WPA, WPA-PSK, WPA2 and WPA2-PSK Integrated stateful firewall Rogue access point detection and containment Wireless IDS/IPS

Quality of service

Interface to Remedy, Salesforce, Pivotal CC Teamer real-time communication with presence status, conferencing and collaboration via OmniTouch My Teamwork Conferencing and Collaboration desktop integration

Paging

Connections handled by the Alcatel-Lucent OmniPCX Enterprise: ESPA 3 protocol External call waiting on voice prompt Internal and external calls transferred to pager On selection Immediate forward No reply or busy Paging by prefix or suffix
Analog and digital channel associated signaling protocols ABCVPN for networking over ISDN/PSTN network (signaling on IP network)

ABC-F: Mobility Features

On-site mobility in network: roaming, user rights and accounting allocated to home node number Paging services in networks Remote forwarding Substitution Ubiquity services
ABC-F: Telephone Features
3-party conference 6-party casual conference 14-party meet-me conference 29-party conference Alcatel-Lucent Hospitality/Healthcare Link (AHL) Auto-assignment for guests/patients Automatic call back on busy private link Basic call Broker call Call back on busy links Call back on free or busy extensions Call by name Call deflection Call offer Call waiting indication
Mobility Infrastructure Wi-Fi
Wi-Fi infrastructure OmniAccess wireless LAN access points and WLAN controllers

Voice over IP

G.711 A-law and -law digital voice compression algorithm Compression algorithm: G.723.1A, G.729.AB Compression rate: 6.4 kb/s/8 kb/s Automatic compression algorithm allocation Dynamic jitter buffer Echo cancellation: 64 ms/128 ms with voice signal analysis and signal quality enhancement Packet loss concealment (PLC)
ABC-A: Networking Applications
Centralized Contact Center (OTCC) Centralized Contact Center (OTCC) supervisor in network with realtime supervision Centralized or shared messaging system distributed in network Centralized Contact Center (OTCC) Centralized OTUC (messaging, softphone, collaboration, assistant) Mutual aid between Contact Center (OTCC) groups in different nodes with look ahead call routing
Wireless standards IEEE 802.11a/b/g IEEE 802.11i

Radio frequency range

2.4 GHz to 2.4835 GHz (b and g) 5.150 ~ 5.250 GHz (low band) 5.250 ~ 5.350 GHz (mid band) 5.470 ~ 5.725 GHz (Europe) 5.725 ~ 5.825/5.850 GHz (high band)

ABC-R: Routing Mechanism

Adaptive routing Automatic Route Selection (ARS): Access to alternative routes based on caller rights Multi-tenant ARS time dependent: day of the week, hour, and minute of the day ARS per IP domain Cost limit barring per user/ installation status Dialing command tables with add/delete digits for number Direct or indirect multi-carrier access Five daily tables per weekly table Information (voice prompt) to callers if cheapest route is not available Information (voice prompt) to caller if he/she needs permission to use a more expensive route Break in Break out Break in via secured DISA Forced on net homogeneous numbering plan

QSIG Generic Function Protocol
QSIG Supplementary services Advice of charge Call completion on no reply Call completion to busy subscriber Call forwarding busy Call forwarding no reply Call forwarding unconditional Calling/connected line identification restriction Calling/connected name identification restriction Calling line identification presentation Calling name identification presentation Call transfer Call offer Connected line identification presentation Connected name identification presentation Generic functional procedures Message waiting indication Path replacement
Standards driven SIP evolutions for 3rd party endpoints and SIP trunking: SIP Telephony services described in draft ietf sipping service example-15 RFC 4504 conformance SIP Telephony Device Requirements and Configuration (hardware, IP, security characteristics, SIP conformance, )

RFC SIP

4028: The session timers in the Session Initiation Protocol 3725: Best current practices for Third party Call Control (3 pcc) in SIP (scenario 1). Invite without SDP 3960: Early Media (partial)
AFT (Audio fax Transmission)

ABC Network Management

Management from attendant CLI local management Centralized or distributed management from external applications Topology map Configuration Alarm management Call accounting Directory Traffic analysis Security Graphical user interface Remote management Alarm domains and alarm centralization Audit mechanism Broadcast of configuration data Remote maintenance access Remote software downloading
Call back when free (call completion on busy phone) (9) Call forwarding (11) Call offer (14) Call waiting (17) Centralized night service (25) Conference (13) Do not disturb (32) Hold (12) Inquiry call (13) Intrusion (10) Loop avoidance (37) Route optimization (19) Service independent string (16) name Transfer (13) Voice and data call (6 and 7)
2543 (obsolete by RFC 3261, 3262, 3263,3264, 3265): SIP: Session Initiation Protocol 2782: A DNS RR for specifying the location of services (DNS SRV) 2822: Internet Message Format 3261: SIP: Session Initiation Protocol 3262: Reliability of Provisional Responses in SIP (PRACK) 3263: SIP: Locating SIP Servers 3264: An Offer / Answer model with SDP 3265: SIP-Specific Event Notification 3311: The SIP UPDATE Method (session timer only) 3323: Privacy Mechanism for the Session Initiation Protocol (SIP) 3324: Short term requirements for network asserted identity 3325: Private Extensions to the Session Initiation Protocol (SIP) for Asserted Identity within Trusted Networks 3265: SIP-specific Event Notification 3515: The Session Initiation Protocol (SIP) refer method 3891/3892: The Session Initiation Protocol (SIP) Replaces Header/ Referred-By Mechanism 3398: Integrated Services Digital Network (ISDN) User Part (ISUP) to SIP Mapping 3966: The telephone URI for telephone numbers (url tel not supported) 4497: Inter-working between SIP and QSIG draft-ietf-sip-answermode-07: Requesting Answering Modes for the Session Initiation Protocol

2617: HTTP Authentication : Basic and Digest Access Authentication 1321: Authentication for Outgoing calls 2833/4733: DTMF Transparency. RFC 2833 replaced by RFC 4733 3842: A message Summary and Message Waiting Indication Event Package
Click-to-dial (with softphone) Voice mailbox access Message deposit Message waiting indication (MWI) Do not disturb Speed dial Identity secrecy Call admission control Accounting CoS/barring CTI applications Hunting group Meet-me conference Intrusion Twinset/tandem Remote forwarding Business account code

SIP private trunking

Dynamic or static registration of OmniPCX SIP gateway to carrier SIP proxy (with or without authentication) Alternate SIP proxy through ARS SIP keep alive to SIP proxy Several SIP trunks/providers Call admission control (CAC) on SIP
Internal toll fraud protection by class of services Definition of PIN codes for business or personal call Restricted access for transfer/forwarding barring categories Secure access to Direct Inward System Access (DISA) function

VoIP performance

Reports by IP domains and OmniPCX IP equipment (IP phones, boards) Reports on volumes and quality of service
MIB in OmniPCX Enterprise
The Alcatel-Lucent MIB extension offers: Global system information: CPU role Phone status SIP set registration Information per IP Domain (corresponding to remote geographical site): conference circuits counters DSP resources (compressors) counters Call Admission Control counters
Common reporting services

Security

The OmniPCX Enterprise products and solutions are part of the global Alcatel-Lucent User-Centric (formerly CrystalSec) security polices and best practices framework (security-by-default strategy).
Global security certification

Management

Centralized or distributed management Client-server architecture: Client: Windows 2000 Pro/Windows XP/Windows 2003/Windows Vista operating systems Server: Windows XP Pro/ Windows 2003 operating systems Web-based management for full access

Configuration

Common criteria EAL2+ (ongoing in 2008)

Authentication

Call hold Consultation hold/toggle Transfer early attended Transfer attended Call forward, unconditionally Call forward on busy Call forward on no answer Third-party conference Message waiting indication Do not disturb Call admission control DTMF Fax T.38
SIP public trunking and next generation network connectivity
IPBX server management Local authentication database (password policy enforcement) Remote authentication (RADIUS) Client/device (IP Touch) network access IEEE 802.1X MD5/TLS

Traffic filtering

Multiple graphical report formats (CSV, HTML, PDF, XML) Hitlist, summary and detailed reports Reports distribution by e-mail
Moves, adds and changes Unified graphical interface Profiles for creation/modification Import/export from text files

Network maintenance

Appliance Servers or Blade Centers
Standard IBM eServer xSeries Standard IBM eServer Blade Center Standard HP ProLiant Appliance Server HP BladeSystem Blade Center
IPBX server Trusted hosts file TCP wrapper function Client/device (IP Touch) ARP spoofing protection PC port switch VLAN filtering

Encryption

Automatic backup and software download (communication server and passive communication server)

Faults and alarms

IPBX server configuration mode: SSHv2 for secure sessions (Telnet, FTP, etc.) SSLv2/v3 for secure HTTP session SNMP v1/v2c/v3 for complete NMS integration Client/device confidentiality (signaling protocol and media): IPSec and Secure RTP(AES 128 bits)

Integrity

Basic call out-going with number and name display Basic call in-coming with DDI with number display Calling line/name identification presentation (CLIP) Calling line identification restriction (CLIR) Connected line/name identification presentation (COLP) Connected line/name identification restriction (COLR) Call forwarding unconditional (CFU) and on busy/no answer (CFB/CFNR) Call hold Inquiry/broker/conference Attended transfer Early attended transfer DTMF over-dialing RFC 2833 Fax T.38 support Same integration with user and system call handling features available for ISDN trunks Authentication for outgoing calls/incoming calls
Alarm filtering, actions on alarms Alarm list with colors according to severity Alarm real-time notification Alarm statistics

Topology

Alcatel-Lucent OmniPCX Enterprise RM1 (19-in. rack)
3 modular slots (stackable up to 3 with RM3) Takes optimized hardware modules (or/and e-CS communication server) Depth: 15.75 in. (400 mm) Height: 2.60 in. (66 mm) Width: 17.40 in. (442 mm) Weight: 22 lb (10 kg)
Alcatel-Lucent OmniPCX Enterprise M2 (cabinet)
Topology maps updated in real time with the alarms Drill down from the network view to the faulty board

LDAP corporate directory

Media gateway and IP Touch binaries signatures System maintenance and access Dual port (hot standby mode) Local and remote logging (syslog) Serial console port for local and remote (call back modem dialup) access Network time protocol (NTP) server and client for networkwide time synchronization
User authorization to communication services
Automatic update with OmniPCX Enterprise Import/export in LDIFF Access through standard LDAP v3 clients Web directory with search and click-to-call

Call accounting

1 ACT 28 or 2 ACT 14 Depth: 10.04 in. (255 mm) Height: 29.13 in. (740 mm) Width: 22.44 in. (570 mm) Weight: 154.32 lb (70 kg)

Alcatel-Lucent OmniPCX Enterprise AC 14-in data rack format (19-in. rack)
Organization map Time-based cost calculation Carrier cost simulation Call tracking Predefined/customizable graphical reports

Performance

48 V power supply and battery backup 1 ACT 14 Depth: 15.09 in. (383.4 mm) Height: 10.41 in. (264.4 mm) Width: 19.15 in. (486.3 mm) Weight: 66.14 lb (30 kg)
Call monitoring feature with Alcatel-Lucent Lucent OmniVista 4760 Network Management System (NMS)
Traffic analysis per: trunk, bundle, attendant/attendant group, on-site wireless installation, DDI number, group of users
Alcatel-Lucent OmniPCX Enterprise RM3 (19-in. rack)
International Directives and Standards
EC Directives 94/9/EC: ATEX 1999/5/EC: R&TTE 1999/519/EC: SAR 2002/95/EC: ROHS 2002/96/E: WEEE 2004/108/EC: EMC 2005/32/EC: Ecodesign 2006/95/EC: LVD

Safety

ETSI TBR 034 ETSI TBR 008 ETSI TBR 038 ITU-T H.323 FCC Part 68 Canada CS03
Over voltage and over currents
9 modular slots (stackable up to 3 with RM1) Takes optimized hardware modules (or/and e-CS communication server) Depth: 15.75 in. (400 mm) Height: 6.06 in. (154 mm) Width: 17.40 in. (442 mm) Weight: 38 lb (17 kg)
Alcatel-Lucent OmniPCX Enterprise M3 (cabinet)
ETSI EN 300 328-2: 2.4 GHz ETSI EN 301 893: 5 GHz ETSI EN 301 406: DECT FCC Part 15 Subpart C and D

EX Environment

Cenelec EN 50014 Cenelec EN 50018 Cenelec EN 50019 Cenelec EN 50020
Miscellaneous environments

ITU-T K.21 ITU-T K.22

Application partner interfaces (AAPP program)
2 ACT 28 or 2 ACT 14 Depth: 20.31 in. (516 mm) Height: 59.05 in. (1500 mm) Width: 22.4 in. (570 mm) Weight: 242.5 lb (110 kg)
Alcatel-Lucent OmniPCX Enterprise ACT 28 in data rack format (19-in. rack)

IEC 60950-1 UL1950-1

Cenelec EN 50121-4: Railway applications IEC 60945: Maritime

Environmental conditions

XML Web Services CSTA TSAPI Premium Server TAPI Premium Server DR-Link Info Center RTI WMI Alcatel-Lucent Hospitality Link CDR VPS OmniVista 4760 Tickets Collector OmniVista 4760 VoIP Performance Tickets Collector SIP QSIG Paging Interface
Cenelec EN50360 Cenelec EN50385 FCC 2.1093 and IEEE 1528
IEC-CISPR22 Class B Cenelec EN55022 Class B FCC Part 15B IEC-CISPR24 Cenelec EN55024 IEC-EN61000-3-2 ETSI-EN 301 489-06: DECT ETSI-EN 301 489-17: Bluetooth and WLAN
ETSI ETS Part 1-1: Storage ETSI ETS Part 1-2: Transportation ETSI ETS Part 1-3: In Use

Telecom

48 V power supply and battery backup 1 ACT 28 Depth: 15.09 in. (383.4 mm) Height: 20.87 in. (530 mm) Width: 19.15 in. (486.3 mm) Weight: 154.3 lb (70kg)
ETSI EG ETSI TBR 021 ETSI TBR 010 ETSI TBR 022 ETSI TBR 003 ETSI TBR 033 ETSI TBR 004

Conclusion

Alcatel-Lucent is committed to helping large enterprises optimize their networks and services, generate new business, and further their competitive advantage. Alcatel-Lucent is a global provider of corporate communication products and solutions. As such, our customers can choose to benefit from simplified one-stop shopping, rather than having
to buy multiple products from various providers or vendors. Furthermore, we have prepared pre-bundled solutions that carefully correspond to enterprise business user profiles, so that large enterprises can quickly and easily select solutions that are relevant to their users. Finally, our solutions are specifically tailored for individual organizations. In this way, companies can remain at the cutting edge of technology with tools that evolve and grow to
match their changing needs and business demands. In addition to corporate solutions, Alcatel-Lucent has developed a whole range of services that are complemented by our business partners offers. We are committed to helping large enterprises successfully implement new services, rapidly improve business processes, and achieve predictable and fast ROI.

www.alcatel-lucent.com

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. 2008 Alcatel-Lucent. All rights reserved. 4289653 - EN - 11/08.

Alcatel OmniPCX 4400

V I S I O N

What if.

every hour that theyre at work? turn make your organization grow?
What if a communication system could
One system can. Its called the Alcatel OmniPCX 4400 the most powerful voice communications system in the world. Its the enterprise communications network of the future, because its built the way all systems will eventually have to be built to deliver the next ten years of voice communications.
enhance the life of every person in your organization,
What if a communication system could improve your ability to support your customers, and in
What if a communication system could link your computers and telephones, offering you the mobility and access you want, with the reliability and simplicity you need?
And Alcatel can deliver it to you today. What if a communication system could combine the applications and power of your computer network, the flexibility and ease of use of email and the web, and the reliability and quality of your telephone?

R E A L I T Y

Alcatels

and prioritized.

Alcatels OmniPCX 4400 makes voice
your customers can communicate with you using whatever media works best for them -- the Web, the phone, fax, or email. And the OmniPCX 4400 seamlessly integrates all of them. your teleworkers have exactly the same access from home to both data and voice that theyd have if they were sitting at their desk. On a single dial connection.you can save money by sending voice almost toll-free across an IP VPN, but still be guaranteed of toll quality voice when the Internet has problems. The OmniPCX 4400 does all this, managed from a single point of control, which is in turn linked and synchronized with all of your databases and directories.
communications simpler and more powerful for every person in your organization. With the OmniPCX 4400 you can sit down at your desk every morning, turn on your PC, and look over a single list of all your email and voicemail messages already sorted
your phone has an integrated keyboard that lets you dial by name. Better yet, you can dial directly from a personal phone book on your PC complete with individualized greetings, and a screen pop-up that identifies callers when your phone rings. people can reach you, anytime, anywhere at your office, at a remote location by dialing a single number. you can easily receive voicemail, email, and faxes at your desk or on your laptop, with a single connection across the Internet. the voice system can read email messages and fax headlines to you, wherever you are even on your cell phone. your PBX interworks with other servers in your information system to send pictures and data directly to the call center agent whos handling each customer making customer service and telemarketing more effective.
The OmniPCX 4400 does all this, and its easy to install and use.

OmniPCX 4400

The OmniPCX 4400 does all this, and it works over any network on campus, over Gigabit Ethernet or ATM; across the wide area, over an IP VPN, ISDN, ATM, frame relay, traditional digital circuits, and traditional analog circuits. It can easily handle a campus with tens of thousands of users. It can easily handle a network with hundreds of locations. And Alcatels OmniPCX 4400 couples tightly with Alcatels network switches and policy routers. You get the total technology you need to shift into IP telephony, including QoS monitoring, and prioritization for voice traffic. You can set up a virtual private voice / data network that gives you the features you need, with the security you want. The OmniPCX 4400 does all this, and it provides a strong return on investment. Its advanced call center capabilities make both customer service and telesales more effective, helping retain existing customers and recruit new ones. It replaces the complexity of two wiring systems for voice and data with a single integrated system. And it makes management of the entire network simpler in dozens of ways, using standards-based network
management tools, directories such as LDAP, and networking protocols. The entire network both voice and data can be managed from a single workstation, using a Web or Windows interface. Alarms from both voice and data can be monitored for the entire network. The heart of the OmniPCX 4400 is a distributed client/server architecture, running on an IP core and based on open standards - the perfect model for the network of tomorrow.
The OmniPCX 4400 empowers people every time they pick up a phone.

Then and now

Remember the Internet eight years ago? Theoretically you could communicate in all sorts of ways, but for most people that really wasnt possible. Why? Because we had to know a lot of mysterious commands and codes that most of us just couldnt remember. The situation is exactly the same today with PBXs. Theoretically you can do all sorts of things. But the reality is that most people learn, at most, a half dozen commands. The Alcatel OmniPCX 4400 changes that. With soft keys on phones, with integrated PC applications, with customized toolbars for different kinds of workers, with voice guidance for traditional and cellular phones, Alcatel has made the power thats inherent in digital phone systems available to every user.

Its exactly the same with voice because voice and data are now integral parts of the same system. Your voice network and your voice applications must change too. A system that can do that needs a powerful, current, open architecture. This natural successor to the PBX is the private communication exchange (PCX). The Alcatel OmniPCX 4400 is the first system of its kind thats a true PCX: UNIX-based client / server architecture distributed and scalable hardware and software embedded mobility transparent network connectivity options
IP in the core design flexible connectivity options (IP, FR, ATM, and ISDN) standard computer / telephony integration complete, intuitive voice services One more thing. An advanced architecture is not by itself sufficient. A PCX must do everything that a traditional PBX does and it must do it very well. There is no way to shortcut years of experience in meeting customer needs. Voice managers know that theyve always needed a powerful toolkit to do their jobs. The OmniPCX 4400 provides this.

Evolution

The time has come for your PBX one of the key components of your enterprise information system to move from its traditionally centralized, proprietary architecture to a client / server model using open operating systems, public protocols, and industrystandard server platforms. Its a better way to deliver the information integration you need today. Your data network must grow and change as opportunities and challenges come up, and your data applications will grow and change as well. Information systems that cant easily morph and grow quickly become a problem instead of a tool.
The Alcatel OmniPCX 4400 enhances the life of every person in your organization every hour they are at work.
T R A N S P A R E N T C O N V E R G E N C E

Alcatel

Alcatel has an implementation program for your

The building blocks

Transparent Convergence revolves around five building blocks addressing both user and enterprise perspectives: The Electronic Workplace A multimedia toolkit based on the PC, the telephone, and a set of communication applications, giving each user power combined with ease of use. Mobility Wireless systems for total on-site and off-site flexibility, providing full access to information for people on the move. Applications Handling all types of traffic (voice, data, fax, and video) and offering customers interactive, multimedia access to the enterprise.
enterprise communication system that will allow you to build at your own pace a cost-effective and easy-to-manage network. A network that will give your people easy-to-use, powerful communication tools (workplace). A network that supports your users anytime, anywhere (mobility). A network that will accelerate your sales through powerful new customer interaction centers (applications). A network that reduces transmission costs and still guarantees toll-quality voice (networking). A network that is always running, and is easily managed (network services). Its called Transparent Convergence. Transparent Convergence is Alcatels philosophy of change. It requires that the integration of voice and data empower new applications, simplify network management, and makes the telephone / PC combination an extension of the person. It requires that all of this happens with no reduction in quality or availability. And the transition to these capabilities must occur transparently, seamlessly, and without requiring users to learn complex codes and commands. Its easy to transparently converge voice and data at the packet level. There are dozens of companies offering packetized voice today. It takes a lot more effort and the expertise of one of the worlds largest companies -- to converge at the application level. But thats exactly where the real benefits of convergence lie.

Networking Based on IP and other data technologies, enabling the coexistence of many types of applications web-based information systems, telephony, data transmission, and many others. Network Services To optimize operational costs and provide consolidated network management, security, quality of service, and guaranteed bandwidth.

Workplace

The electronic workplace
The OmniPCX 4400s Reflexes phones offer a rich set of features that simplify and empower communications. The Alcatel Reflexes have an intuitive user interface that guides the user through each feature. The Reflexes a complete range of analog and digital handsets streamline communications. For example, managers can define a selected list of callers who can reach them directly without going through an assistant. And it works the other way around too: they can specify that calls from selected outside phone numbers be sent automatically to their assistant. An assistant and a manager can code small text messages to be sent to each other directly on the telephones display, even during a phone call. In fact, the OmniPCX 4400 offers more than 500 features designed to streamline information flow. With the OmniPCX 4400 you can dial people (inside or outside the organization) by name using a QWERTY keyboard thats built right into the phone. Instead of having to dig through a phone list to find someones number and then keying the number into the
phone, you simply type the persons name until the system recognizes it, just as you do with email. This dial-by-name feature, combined with access to a central directory, makes phone dialing rapid and error-free. The Advanced Reflexes include a set of soft keys, each with its own LCD display, which can be customized to the needs of the organization. Their use and labels change dynamically supporting whatever PBX capability youre using at the moment covering a wide range of functions. As a result, the features of the PBX are available to every user in a way thats never been possible before. And the soft keys make it easy for system managers to introduce new features with little or no user training. You can access all PCX features from any telephone. On basic handsets, automatic voice guidance replaces the soft keys to support every important function not just for voicemail as on other systems. The Reflexes also pioneer new flexibility and openness with the unique Plugware concept. Plugware is a system connector that sits between the wall plug and the telephone. With Alcatels Plugware, the

telephone set and the PC function together as an integrated personal communication assistant, combining the PCs ease of use of with the powerful voice capabilities of the telephone. And Plugware can transform existing Reflexes into best-of breed IP phones.
The OmniPCX 4400 integrates directly with office applications using LDAP, MAPI, TAPI, and OLE. You can use your own PC-based directory in programs like Lotus Notes, Excel, Outlook, ACT, and many others, to dial users. And the OmniPCX 4400 will automatically search multiple directories (for example, first a per-

Advanced PC telephony

Alcatels OmniPCX 4400 integrates your telephone with your PC environment quickly and easily without compromising reliability. Through a graphical user interface Alcatel gives the PC user full access to advanced telephony features, such as multiparty communication, manager / assistant team, and group telephony. It interoperates seamlessly with other business applications including Lotus Notes, NetMeeting, Outlook, and the Microsoft Office family of applications. It allows direct calls, screen pop-up, synchronization of personal directories, and much more. Alcatels OmniPCX 4400 can also make PCs function as telephones, using unique add-on handsets that provide the level of voice quality youve come to expect in the workplace. In fact, we provide a complete range of these add-on handsets, for every user need. PC telephony users need real telephony, not a cheap microphone from the local electronics store. Complete access to the OmniPCX 4400 feature set is available from any Windows or NT PC on the campus or at a remote site.
sonal directory in your PC, then a division directory, then an enterprise directory). You can see on your PC who is calling you, who has called you, and a broad range of other information. You get a special groupware toolbar that lets you see who is connected in a conference call; even if someone is at their desk, using their PC! You can automatically see photos of the people you want to speak to, if the meeting youve scheduled is posted on their groupware calendar, and if theyre available now. Its as easy to set up lists of people to receive voice messages as it is to set up an email list. And this integration with the desktop extends to operators as well as users. The OmniPCX 4400 operator uses a graphical PC-based application, as well as a multimedia keyboard; either or both provide complete control of the system. Unlike PC-based systems full control would still be available even if the operators PC were to stop working.

The Alcatel 4980 offers many unique features such as soft keys, voice, and fax messaging. The Alcatel 4980 is a new generation of communication tools that integrates voice and other applications.

Mobility

New tools for changing work patterns
Check your email from a hotel room. Take an important call while away from your desk. Browse the Internet while waiting for your flight. The mobile office is an important part of todays work environment. Fast decision making helps keep your organization ahead of the pack. People make work decisions on the road and while working at home. They need the same communication facilities they would have in the office. Alcatel has tailored its solutions to the different profiles of mobility patterns in an enterprise: somewhere on the organizations premises at another of the organizations sites on the road at home As a result, Alcatel can offer complete mobility solutions drawing on a full range of technologies on-site wireless phones, off-site cellular phones, PCs, modems, DSL, and others.

On-premise mobility

Does your staff move around a lot? Eighty percent of your employees will need mobile support at one time or another. Using an Alcatel on-site wireless system, your people are always available to take customer calls. This improves customer service and leads to higher productivity. On-site cellular capabilities are fully integrated into the OmniPCX 4400, and have the same features as their desktop phones: dial-by-name, multi-line, groupware, voice guidance, etc. And remember, with Alcatels on-site cellular phones, internal calls are free.

Wireless office

Office moves occur quite frequently. Alcatels wireless office eliminates the upheaval and maintenance costs associated with moving a wired phone. The OmniPCX 4400 associates a users on-site mobile phone with his/her PC, so from anywhere on the campus the employee has complete access to the full range of telephony services.

Mobility on the road

Your sales representatives and technical support people spend most of their time travelling or with customers. The Alcatel OmniPCX 4400 allows each of your people to have a single phone number. It automatically routes calls to an off-site cellular, on-site cellular, or wired phone wherever they are when the call comes in. And off-site mobile users increasingly have access to voicemail, fax mail, email, and Web-based applications and information.

Keep working off-site

Employees working from home or at a customer location have full access to the enterprise network, using wired or off-site cellular phones. Even call forwarding is available. People at remote sites are provided with a host of ways to stay in touch: dial access to the enterprise network dial-by-name real-time call routing to least-cost resources unified voice / fax mailbox with remote access and more People who work at home can be fully integrated into the organizations workflow with devices ranging from a simple modem, to an ISDN router, to a high-speed DSL connection. Using a multimedia PC they can send and receive data and have access to the same telephony services that they would have if they were sitting in the office. These include automatic phone directories, call by name, direct inward dialing, manager / assistant features, and many more.
The Alcatel 4980 offers secure, full voice and data services to remote workers.
Large site coverage is available for up to 256 base stationsand up to 1,000 mobile phones.
Real versatility through integration
We dont always have the best solution for every need. Thats what open systems are all about recognizing that our customers are sometimes best served by integration with other vendors best-of-breed systems.

Applications

Unified messaging for streamlined communication
The OmniPCX 4400 combines voicemail, email, and faxmail into a single application; we call this unified messaging. You can scan through your voice calls and take care of the most important ones first, just as you can with your email. You wont need to write down names and phone numbers to return the calls; instead, you just click. The Alcatel OmniPCX 4400 offers unified messaging integrated with your enterprise email system. Each user gets a single electronic mail box, capable of handling a mixture of emails, voicemails, and faxes. The power and ease of use of the PC enable voicemail and faxes to be managed just as easily as email from standard email clients such as Microsoft Outlook. And now, multimedia messages are possible email combined with fax, voicemail attached to email -- allowing the most efficient combination of information. Employees on the move can exploit the full potential of unified messaging from their mobile phone or from any other any fax machine.

Weve made it simple to connect the OmniPCX 4400 to external, third-party workforce management software. So the next time you plan a telemarketing campaign, you can precisely target the number of agents youll need. If you need to log and store calls in a data warehouse, so that information and call content can be reviewed later, weve made that integration easy as well.
telephone. Naturally, they can record and listen to their voice messages. And they can even listen to emails and fax headlines, thanks to the text-to-speech function, and retrieve written documents (like email) on
Connecting your customers to your experts
With the help of advanced communication applications, your employees can deliver the quick responsiveness and high service level your customers expect. Customers appreciate being directed immediately to the right person, especially when that person has all the information needed to satisfy their request. Customer care depends on efficient call routing to the right person in the enterprise who already has all the vital facts on-screen. The Alcatel OmniPCX 4400 includes a new generation of automatic call distributor. Its patented matrix-based distribution model manages call flow and resources based on agent skills and cost. It offers global, flexible network call routing and virtual call distribution.
And we integrate easily with call center wallboards providing agents summary information about the groups current work status.
To be efficient, call center agents need the right mix of computer application functionality and ease of use. The OmniPCX 4400 enables call center agents to operate automatic call distribution (ACD) functions directly from their workstations. The call center supervisor needs effective management tools. For the first time, supervisors can manage call center operations in real time with just one mouse click. In addition to real-time statistics, the OmniPCX 4400 provides detailed information based on an automatic and embedded invocation of Excel for customizable spreadsheets and graphs. These reports are based on the capture of a large number of elemental communication events providing both extensive analysis and immediate interpretation. This is essential for effective call center management.

Call processing

You want to handle calls according to your organizations particular priorities. Maybe you need to automate standard customer inquiries so that your people dont have to spend time answering simple questions. Maybe you need to reduce the cost of providing basic information to your customers. Maybe you need to deliver information to your customers 24 hours a day. Up-front identification of callers and their needs is key to assigning priorities and creating individualized service. Alcatels call processing server is a customizable solution integrating voice processing, interactive voice response, and call center functions. The interactive voice response communicates with your customers by voice recognition providing and collecting information. The user-friendly graphical application generator enables your customer service staff to rapidly tailor call routing to
The Alcatel OmniPCX 4400 allows you to support multiple communication forms over one network. Manage and access your messages anytime from anywhere over any media.

E-commerce made easy

The Internet is exploding in importance as a vehicle for distributing and promoting products and services. But Web browsing is still an unpredictable way to turn casual Web visits into real sales. The OmniPCX 4400 addresses that. It provides a variety of mechanisms that allow Web visitors to communicate with the enterprise in ways that are comfortable for them, such as call through, call back, text chat, email, and collaborative browsing.

meet your precise needs.

Networking

The push for convergence

Depending on your organizations direction and enterprise network operations, Alcatel can provide you a broad range of ways to converge your enterprise communication system. When integrating voice and data applications within a single communication system, it is essential to ensure that there is no compromise to reliability. Lets look at how the Alcatel OmniPCX 4400 delivers more advanced networking power than any voice system in the world and actually increases system availability.

Savings in the WAN

As a first step toward convergence, you may want to focus on reducing transport costs. The Alcatel OmniPCX 4400 helps cut carrier costs and administrative expenses. It also supports access to all types of networks: circuit, packet, or cell. Its major innovation is the use of packet technology to transmit voice. This gives you greater network choice voice over IP, voice over frame relay, voice over ATM, or even compressed voice packets over traditional telephony circuitbased networks. An integrated compression engine that dramatically reduces voice bandwidth

Total flexibility

The Alcatel OmniPCX 4400 networking capabilities provide organizational flexibility that fundamentally improves the way your teams work together. Virtual teams of users from different sites or even different countries can be interconnected as if they were at the same site, with features such as: completely distributed call centers
without compromising quality or reliability makes all this possible. A complete set of services is maintained across any network infrastructure. You also gain significant savings with time-based network selection, allowing least-cost transmission based on the time of day and day of the week.

Packet voice networking

on-site wireless phones that can be used at any of the organizations locations optimized team interaction through specialized telephone and PC capabilities

technology

But the benefits of packet voice technology in the OmniPCX 4400 go beyond simple cost savings on long distance.
For example, voice over IP gives you smooth communication between dissimilar devices from a phone to a PC, for example. The OmniPCX 4400 guarantees quality of service. The integrated IP board monitors voice packet loss and delay and automatically re-routes via another network if the quality deteriorates. So you get the cost savings of voice across the Internet plus the quality and reliability of a digital PSTN. With the OmniPCX 4400, communication paths are automatically managed according to the type of service. For example, faxes can be forced over IP resulting in significant cost savings even though the delay may be a little longer. Packet voice networking on demand across ISDN allows you to really take advantage of virtual private networks. You get cost-effective communication and a network that links all of your people from headquarters all the way to your smallest branches.

Alcatel OmniPCX 4400 packet voice networking offers optimized bandwidth through an integrated compression engine across all network types.
A full range of IP technology options
The Alcatel OmniPCX 4400 IP capabilities link your staff across the entire organization, but leave user habits unchanged. It is now easy to use IP to support mission-critical voice services at any of your organizations locations. And we offer a broad range of IP connectivity options: customized IP Reflexes phones PCs with voice-over-IP Alcatel phones with IP adapters IP voice workgroup switches.

Network Services

Good communications depends on good management The management of convergence
Many companies today give preference to communications suppliers who can deliver converged networks and applications. But, as always, management is also crucial. Convergence management systems that logically integrate the voice system with the enterprise communication infrastructure are key. For example, Alcatels OmniPCX 4400 IP address management is based on negotiation with the enterprise DHCP server. Mission-critical voice applications demand a guaranteed level of performance. So the OmniPCX 4400 supports standardized quality of service parameters at different protocol layers. This enables voice calls to be identified and tagged with a selected priority as they travel across the network. And integration with other management systems via HP OpenView, SNMP traps, and MIB 2 allows a unique topology and Reporting and billing in standard formats (e.g., HTML, PDF) and automated email distribution of management information to streamline internal mailings. Applications designed to monitor traffic and provide billing information. management control point for converged enterprise communication systems. The success of your enterprise depends on the quality of its communications. So it is fundamental to run management applications that measure quality of service and analyze communication quality and responsiveness. Analyzing communication flows makes the process of improving service quality effective. The Alcatel OmniPCX 4400 brings with it a powerful range of management platforms so you can control networking locally, nationally, or globally. Alcatel management tools are based on open standards and object-oriented design. That means you can easily integrate new technologies to meet your evolving enterprise requirements: A web-based Java application allowing universal access via your existing intranet.

often last only for the duration of the current project. Every user needs tools that provide information and communication across multiple environments. Alcatels OmniPCX 4400 telephony services ensure immediate and error-free dialing, relying on an LDAP-based directory which interoperates with other corporate databases. And it works everywhere in your network, synchronized across multiple PCXs and multiple locations.
Users: the heart of convergence
Change is a constant. Working patterns are always evolving, with employees working in teams and task forces which

Summary

Integrating convergence
We are now entering the converged generation of communications and management systems. To meet the needs of any given organization, a value-added supplier will integrate best-of-class systems and applications from a variety of sources. Alcatel and its partners, who are world-class experts in both voice and data, offer you a single point of purchase, including system integration and support. The innovative architecture of the Alcatel OmniPCX 4400 is the cornerstone of the evolution to transparent conThe Alcatel OmniPCX 4400 is designed and built by one of the leading suppliers of voice communication systems. Thanks to its open, forward-looking architecture, it combines state-of-the-art voice with advanced communications services that bridge the gap between the worlds of data and voice.

Self-paced evolution

For todays organizations, full voice and data integration is both a challenge and an opportunity; integration can heighten efficiency, reduce costs, and maintain a competitive edge. The opportunity to reduce costs by sending voice across the Internet is one of the most obvious convergence drivers. But integration will go far beyond toll bypass, with the deployment of other applications: local and remote collaborative communication tools video conferencing unified messaging Web-based call centers
vergence and offers your enterprise a smooth transition to a full IP-based architecture. As technologies mature and as the standardization of IP telephony progresses, you will be able to introduce Alcatels integrated solutions at your own pace, without compromising services and quality.

Alcatel. The future of networking now.
Copyright 2000 Alcatel Internetworking, Inc. All rights reserved. This document may not be reproduced in whole or in part without the express written permission of Alcatel Internetworking, Inc. Alcatel and the Alcatel logo are registered trademarks of Alcatel. All other trademarks are the property of their respective owners. Part # 030481-00
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