9. 10.

Alcatel-Lucent OmniMessage application...57 11.1 Alcatel-Lucent 4635H hardware and software compatibility..57 11.1.1 Boards versus release compatibility...57 11.1.2 Minimum configuration....57 11.1.3 Migration memo....58 11.1.4 Recommendation and requirement....58 11.2 Alcatel-Lucent 4635J hardware and software compatibility..59 11.2.1 Boards versus release compatibility...59 11.2.2 Minimum configuration....59 11.2.3 Migration.....59 11.3 Visual Messenger Hardware and software compatibility..60 11.3.1 Server SW compatibility....60 11.3.2 Client SW compatibility....60 11.3.3 Application SW compatibility...60 11.3.4 Recommended server PC configuration...60 11.3.5 Recommended client PC configuration...60
Omnivista 4760 Hardware and software compatibilities...61 12.1 Omnivista 4760 R3.0....61 12.1.1 Server configuration requirements...61 12.1.2 Common requirements....61 12.2 OmniVista 4760 R3.1....62 12.3 OmniVista 4760 R3.2....62 12.4 OmniVista 4760 R4.0/R4.1....63 12.5 OmniVista 4760 R4.2....63
Business integrated Communication Server ( BiCS )...64 13.1 Business integrated Communication Server R1.0...64 13.1.1 Server configuration requirement....64 13.1.2 Software compatibilities....64 13.2 Business integrated Communication Server R2.0...65 13.2.1 Server configuration requirement....65 13.2.2 Software compatibilities....65
Omnitouch Contact center suite Operating System and hardware compatibilities.66 14.1 OPerating System compatibilies...66 14.1.1 OmniTouch Contact Center Suite....66 14.1.2 OmniTouch Contact Center Premium Edition...66 14.2 Hardware compatibility: minimum PC requirement...66 14.2.1 CCS Supervision.....66 14.2.2 CCS Server....67 14.2.3 CCWallboard....67 14.2.4 CCA PC client (agent) requirements...67 14.2.5 A4400 Call Center agent (CCA) server...67 14.2.6 Ccweb CCemail powered by genesys..67 14.2.7 CCemail PC platform requirement...68 14.2.8 Database requirement....68 14.2.9 Ccoutbound Platform requirements...68
APPENDIX.....69 15.1 Actual OmniPCX Enterprise /4400 released software releases...69

INTRODUCTION

1.1 PURPOSE OF THE DOCUMENT
This document covers compatibility between OmniPCX Enterprise software releases and Alcatel-Lucent Enterprise applications. The goal of this document is to provide relevant information regarding compatibility of the Omni product to marketing, sales and pre-sales people, and project managers or leaders of Alcatel-Lucent Business Partners in order to manage evolution of customer configurations. This document does not replace ACTIS regular configuration tools which must be used to define hardware and software changes when migrating former software releases of OmniPCX Enterprise, R6.1, R6.2, R7.0, R7.1, R8.0, R8.0.1 and R9 This document does not replace feature lists or product descriptions for the various Omni Products mentioned above. This document is limited to: Released application (Technical Releases). Released OmniPCX Enterprise Releases.

This document is a Business Partner document and should not be given directly to endusers.
3.1 WHICH APPLICATION MUST BE MIGRATED DURING OMNIPCX SOFTWARE UPGRADE?
This document will help you to check the Omni application and related hardware platform, which must be upgraded when upgrading OmniPCX Enterprise/4400 software. 3.1.1 Prerequisite Before quoting any Omni software upgrade, you must first make an on-site check of the installed configuration. All upgrade processes require the following information: OmniPCX 4400/Enterprise configuration, i.e. MAO,.SW file of the customer installed configuration in order to use them with ACTIS configuration tool. Existing Alcatel-Lucent 4400 Crystal hardware/Common hardware, such as CPU type, installed board, Carefully check the 4635 Voice Mail system, if applicable. For all existing Alcatel-Lucent applications, major release number (such as 4.2) and minor suffix number (ftxx). For non-Alcatel-Lucent applications, you may need to contact the software editor in order to define the operation to be carried out to allow their application to work properly with the new OmniPCX Enterprise. Alcatel-Lucent commitment for interoperability with non-Alcatel-Lucent applications is limited to AAPP registered application (see: http://www.Alcatel-Lucent.com/partners/) Remember that the Alcatel-Lucent Professional Services organization is able to provide a proof of concept service which tests the target configurations and appropriate acceptance tests with your end user customer. For more information and associated quotation, please contact :
Professional.services@Alcatel-Lucent.fr

Elements of methodology

Verify: If the existing application release works with the targeted OmniPCX Enterprise release. The phase-out status of every component of the installed configuration. The impact on the end-user of this upgrade in order to define a training plan according to your service portfolio. Provide a quotation for: Upgrade with the last released ACTIS with use of collected.MAO,.SW, file. Application upgrade according to information provided in this document. Manpower needed to process the various application upgrades. You may need to discuss this issue with your field operation organization.
COMPLIANCE OF APPLICATION VERSIONS & TERMINALS WITH OMNIPCX ENTERPRISE RELEASES
For more details about release cycle policy, see the latest edition of the document Eflash EF-389-1220 release policy information, ref. 8AL020033139TCASA
4.1 EARLY ALCATEL-LUCENT 4400 SOFTWARE RELEASES
Software Release 1.3.x, 1.4.1 (A9series), 1.5.x and 2.0 software releases are being phased out. Do not upgrade existing configurations to this earlier software release. Only limited addons are allowed. Compatibility data will no longer be maintained by eND/CSBU for these versions.
4.2 ALCATEL-LUCENT 4400 R3.0
This version is at end of life as of December 2002 No customer configurations should be upgraded to this release. This document does not include any information regarding this release.

4.17 OMNIPCX ENTERPRISE R9.0
This version is a major version regarding the OmniPCX Enterprise R8.0 This release will be in phase out in October 2011
4.18 OMNIPCX ENTERPRISE / APPLICATION COMPATIBILITY TABLES
The following chart provides the minimum required application release for each OmniPCX software release. You can check if you need to upgrade this application when you upgrade the OmniPCX release. Minimum application release assumes that when migrating an OmniPCX Enterprise r x to OmniPCX Enterprise r y, services available on the target configuration will be at the level that was available before migration. Careful analysis must be performed when supplementary services are required on target configurations. Such requirements may imply application migration to a more recent release. Note that it is strongly recommended to upgrade applications to the latest software release. By doing so, customers benefit from feature and application improvements. This information conforms with the phase-out policy.

4.18.1 Call handling

Call Handling
OmniPCX Enterprise R6.1 / 6.1.1 OmniPCX Enterprise R6.2 OmniPCX Enterprise R7.0 OmniPCX Enterprise R7.1 OmniPCX Enterprise R8.0/R8.01 OmniPCX Enterprise R9.0
4058 (W95/WNT) Migration 4059 MGT 4059 MAC/BLF and Migration 4059 IP

R4.016.1 R4.016.1

R4.016.3 R4.016.3

R4.016.3

R4.016.5

R4.016.12 Not supported

Not Not Not supported supported supported

R4.016.1

R5.0.4

R5.1.1 R5.1.1

Not Not Not Not supported supported supported supported R5.0.4

4.18.2 OmniMessage

OmniMessage
OmniPCX Enterprise R6.1/R6.1.1 OmniPCX Enterprise R6.2 OmniPCX Enterprise R7.0 OmniPCX Enterprise R7.1 OmniPCX Enterprise R8.0/R8.0.1 OmniPCX Enterprise R9.0
4615 4635H-2 (VPM 35) R5.1
3.0.24 R5.1.5 R5.2.2 and should be updated to R5.2.6 to allow blind transfer and spatial redundancy Replaced by 4635J (VPU5-8 ports) R5.2.2 and should be updated to R5.2.6 to allow blind transfer and spatial redundancy R5.3.0 R2.015

Not supported R5.1.5

Not supported Not supported

4635H-2 (VPM 35) R5.2

R5.2.6

R5.2.10 (note 2)

R5.3.0

R5.4.4 (note3)

CCLB 8.0.0.2 also Vista compatible CCLB 8.0.0.4 also Vista compatible
NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR (2) (2)
minimum CCS : 4.7.75.3 minimum CCS : 4.7.75.3
N R NR N R N R NR N R N R NR N R N R NR N R N R NR N R N R NR N R
NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR

NR Not R : elevant

(1) S tandard Edition / 32 bits edition (2) Only for S server / E server lave asy (3) V ersion g13026+ minimum
Alcatel-Lucent version : 31/10/08
ref: 8AL020033175TCARA 10
4.18.4 OmniTouch cc Premium Edition
OTCC PE Version OTPE Server R7.0 R7.1 1.0.00.07002F 1.0.01.03002C2
io n 3 d it S P (6 ) 5 ) L (5 ) 4) 4) s E E d. E d. ( 6.x 7. x P3 s L v( ( P4 er e r X L th X o X L th X 2 s ine S td Std s r s rv 1/S ) P (2 ) ( 2) 3 ) w /o w i w / w i lor p lor o S o o SP Bu 8 p (1 ( SP R Pr r r 3S 0 E x t Ex 6. 2 7. 0 7. 1 8. 0 8. 0 9. 0 9. 0 P P P P i s ta L 2 L 2 L 0 et e R R R R R R R 2 n 2 n 2 n 2 n X n X n V S Q S Q S Q c el cel r n te r n E E E E E E E e n OX O X O X O X OX OX O X Wi Wi W i Wi Wi W i Wi M S M S M S E x Ex In t In MSSQL Excel Others compatibility IE OS Compatibility PBX Compatibility Compatibilit Compat. Compat. requirements Server side Client side
( 5) ( 5) NR NR NR NR NR NR NR
R7.1.1 1.0.02.00003B R7.1.1 1.0.02.00004C R8.0 2.00.205 R8.0 2.00.206 R8.0 2.00.207 Visual CC R7.0 R7.1 1.0.00.07002F 1.0.01.03002C

NR NR NR NR NR NR

R7.1.1 1.0.02.00004C R8.0 2.00.205 R8.0 2.00.206 R8.0 2.00.207 Agent Desktop R7.0 R7.1 R8.0 R8.0 R8.0 1.0.00.07002F 1.0.01.03002C 2.00.205 2.00.206 2.00.207

R7.1.1 1.0.02.00004C

: compatible blank : not compatible N R N ot relevant
(1): minimum patch level: R6.2 / F3.301.27 (2): minimum patch level: R7.0 / F4.401.21 (3): minimum patch level: R7.1 / F5.401.21
(4): Standard Edition - 32 bit edition only (5): minimum OXE version : G1.302.8 / G1.503.17 (6): Same Excel version must be used on OTPE Server and Visual CC
4.18.5 Alcatel-Lucent OmniTouch Unified Communication
OmniTouch Unified Communications
OmniPCX Enterprise R6.1/6.1.1 Unified Communication R3.0 (1): My Assistant, My Messaging and My Phone applications Unified Communication R3.0 (2): My Teamwork application Unified Communication R4.0 (1): My Assistant, My Messaging and My Phone applications Unified Communication R4.0 (2): My Teamwork application Unified Communication R4.1 (1): My Assistant, My Messaging and My Phone applications OmniPCX Enterprise R6.2 OmniPCX Enterprise R7.0 OmniPCX Enterprise R7.1 OmniPCX Enterprise R8.0/8.0.1 OmniPCX Enterprise R9.0

R3.0.7

R4.0(3)
Not supported Not supported R4.1 Not compliant XL R4.1 Not compliant XL

4.18.7 Alcatel-Lucent OmniTouch Automated Message Delivery System (AMDS) Application
OmniTouch Automated Message Delivery System
OmniPCX Enterprise R6.1/6.1.1 OmniPCX Enterprise R6.2 OmniPCX Enterprise R7.0 OmniPCX Enterprise R7.1 OmniPCX Enterprise R8.0/8.01 OmniPCX Enterprise R9.0
AMDS R3.2 AMDS R5.0 AMDS R5.1

R3.2 R5.0/R5.01 R5.1

Two types of link are available when inter-connecting AMDS to PBX systems: SIP connection, which requires an OmniPCX Enterprise Gateway (software must be at least Release 7.1) for inter-connecting to: Other PBX vendors. OmniPCX Enterprise/4400 < Release 6.0.1 PSTN link, based on AudioCodes cards An OmniPCX Enterprise Gateway is not required in such context. 4.18.8 Alcatel-Lucent OmniTouch Fax Server Application
OmniTouch Fax Server Application
Fax Server 5.0 R5.0/R5.01 R5.0/R5.01 R5.0/R5.01 Fax Server 5.1 R5.0/R5.01 R5.0/R5.01 R5.0/R5.01 Fax Server is embedded in UC server for a configuration under 500 users

R5.0/R5.01 R5.1

The link between the Fax Server and OXE / UC is SIP only today, in the future we also will have H323.

4.18.9 Omni Desktop

Omni Desktop
OmniPCX Enterprise R6.1 / 6.1.1 OmniPCX Enterprise R6.2 OmniPCX Enterprise R7.0 OmniPCX Enterprise R7.1 OmniPCX Enterprise R8.0/8.0.1 OmniPCX Enterprise R9.0

XML telephony R1.0

Not supporte d
TSAPI Premium server R4.x

R4.2.3.1

TSAPI Premium server R5.x

R5.0.11

Not supporte d Not supporte d Not supporte d
Not supported Not supported Not supported R6.3.0 / R6.3.1 R6.3.1 for XL
TSAPI Premium server R6.x

R6.3.0 / R6.3.1

IP Touch and WLAN Phone not supported

4.18.10 API Web Services

API Web Services
OmniPCX Enterprise R6.1/R6.1.1 My IP Touch Web Services R2.x My Phone Web Services R2.x My Assistant Web Services R2.x My Messaging Web Services R2.x My Management Web Services R2.x R2.1/R2.2 R2.1/R2.2 R2.1/R2.2 R2.1/R2.2 R2.1/R2.2 OmniPCX Enterprise R6.2 R2.2 R2.2 R2.2 R2.2 R2.2 OmniPCX Enterprise R7.0 OmniPCX Enterprise R7.1 OmniPCX Enterprise R8.0/R8.0.1 R3.0/R3.1 My IP Touch Web Services R3.x R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 Not compliant XL R3.0/R3.1 My Phone Web Services R3.x R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 Not compliant XL R3.0/R3.1 My Assistant Web Services R3.x My Messaging Web Services R3.x My Management Web Services R3.x XML FrameWork Management R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 Not compliant XL R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 Not compliant XL R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 R3.0/R3.1 Not compliant XL R3.0/R3.1 OmniPCX Enterprise R9.0 R3.0/R3.1 Not compliant XL R3.0/R3.1 Not compliant XL R3.0/R3.1 Not compliant XL R3.0/R3.1 Not compliant XL R3.0/R3.1 Not compliant XL R3.0/R3.1

Voice Mail 4635 Phase Status OmniPCX Enterprise R6.1/R6.1.1 OmniPCX Enterprise R6.2/R7.0 OmniPCX Enterprise R7.1 OmniPCX Enterprise R8.0/8.0.1 OmniPCX Enterprise R9.0 Notes
MSBI SPA3 VPM35 VPM35-1 VPU5 VPU6

Out Out -

Y Y S Y S Y
5.1.8 Link Interface Optimizer Boards
Link Interface Optimizer boards Phase Status OmniPCX Enterprise R6.1/R6.1.1 OmniPCX Enterprise R6.2/R7.0 OmniPCX Enterprise R7.1 OmniPCX Enterprise R8.0/8.0.1 OmniPCX Enterprise R9.0 Notes
GIP4-1 GIP4-4 GIP6 GIP6A INTIP INTIP-2 LIOB LIOB-2 LIOP LIOP-2 LIOX LIOX-2
Out Out Out Out Out Out Out Out Out

Y Y S S S Y S S S S S S

Y Y S S S Y N S N S N S
with COMP2 daughter board
5.1.9 Miscellaneous Boards
Miscellaneous Boards Phase Status OmniPCX Enterprise R6.1/R6.1.1 OmniPCX Enterprise R6.2/R7.0 OmniPCX Enterprise R7.1 OmniPCX Enterprise R8.0/8.0.1 OmniPCX Enterprise R9.0 Notes
IRC TNLO1 TNLO2 TNLO11 TNLO21 SSM MSM SSM V5 MSM V5

Out Out Out -

S S S Y Y N N N N

S S S Y Y Y Y N N

S S S Y Y Y Y Y Y

N S S Y Y Y Y Y Y

Alcatel-Lucent security module Alcatel-Lucent security module Alcatel-Lucent security module Alcatel-Lucent security module
5.1.10 Voice Hub and Wall Mounted cabinets
Voice Hub and Wall Mounted cabinets Phase Status OmniPCX Enterprise R6.1/R6.1.1 OmniPCX Enterprise R6.2/R7.0 OmniPCX Enterprise R7.1 OmniPCX Enterprise R8.0/8.0.1 OmniPCX Enterprise R9.0 Notes

(1) 10 Base T only.

10 BaseT connector (3BA 23182 AA) has been phased out by April 2006 (2) Basically, all cabinets were only compatible with 10BaseT. Since the reference listed in the table "Rack references" below, the VH and WM1 cabinets are compatible with the 10/100BaseT.
VH90W WM1 48V WM1 110/230V

Y (2) Y (2) Y (2)

Rack references Designation Reference
VH (10/100BaseT) Basic Rack 48V VH (10/100BaseT) Basic Rack 48V USA VH (10/100BaseT) Basic Rack 90W VH (10/100BaseT) Basic Rack 90W USA VH (10/100BaseT) Extension Rack 48V VH (10/100BaseT) Extension Rack 48V USA VH (10/100BaseT) Extension Rack 90W VH (10/100BaseT) Extension Rack 90W USA WM1 (10/100BaseT) Basic Packed 110/230V WM1 (10/100BaseT) Basic Packed 110/230V USA WM1 (10/100BaseT) Basic Packed 48V WM1 (10/100BaseT) Basic Packed 48V USA WM1 Battery package (battery autonomy 1.2 Ah)

Following Signaling Support for ABC Hybrid Link: Signaling channel through synchronous data communication. Signaling in B channel not switched (see also multi-direction ABC accesses). Signaling in switch B channel through permanent connection of public network (no signaling backup via IDSN and no secured access).
Direct Access to Communication Server Application via IO2 is not available with Appliance Server but can be replaced by IP/V24 Box:
Example with OmniPCX 4400 : Application terminal (hotel menu, AHLink, wallboard CCD,.)

IO2 / OBCA UA CPU

UA set + TA
Example with OmniPCX Enterprise and A/ S : Application terminal (hotel menu, AHLink, wallboard CCD,.) INTIP

V24/ IP Box

INTERNAL COMPATIBILITY ISSUES
6.1 COMPRESSION RESOURCE COMPATIBILITY ISSUES
When upgrading a networked configuration where voice compression service is implemented, the pre-sales and sales force must be aware of the following compatibility issues:

LIO P/B/X

LIO/P/B/X-2

INT IP

Y (Note 1)
LIO/P/B/X-2 LIO E INT IP GD
Comp 2 Comp 2 GIP 6/GIP4 MCV/MADA
N Y (See restriction below) N (note 2) Y Y
Note 1: Possible voice quality issues. Note 2: see commercial package for upgrade toward INT IP
6.2 VOICE OVER IP COMPATIBILITY ISSUES WHEN IMPLEMENTING NEW SERVICES
6.2.1 Framing 20ms for voice over IP Voice framing occurs every 20ms when using the G729A or G711 algorithm. This improvement provides a: Dramatic increase in the speech quality. Significant decrease in transit delay in networked configurations. Thus providing the same transit speed as "direct switching over ABC network" provides. But transit is only available on INT IP (not on GD)
This framing rate is available only on INT IP and GD boards and is not compatible with any former LIO compression resources. Note the following: Configuration of "framing 20ms" is a "per system" configuration parameter. (This means that every VOIP communication on the system is framed every 20ms). 20ms framing is only available on INT IP and GD boards and is not available on other LIO devices.
This means that activating 20ms framing on an existing network replaces all compression resources over the ABC network, including: LIO-E and LIO-TSC. LIO-P, LIOB, and LIO X (comp 6 based).
6.2.2 Remote LIO must be upgraded to ACT- IP. 20 ms framing will not be compatible with VoATM based on BBC 2. Interoperability between VoATM and VOIP is not released on OmniPCX Enterprise.
6.2.3 H323 services introduced since OmniPCX 4400 R4.2 OmniPCX 4400 R4.2 provides new H323 services (see release description) allowing the use of the H323-compliant protocol in ABC F2 over IP (H323 inter-node feature) and services such as "fast start", External Gatekeeper, Internal Gatekeeper, services for ABC F2 over IP communications. When requiring this operating mode, users must consider the following issues: "H323 inter-node" feature is only available on INT IP. "H323 inter-node" is a per system configuration parameter. Every node of a network must be configured according to this operating mode, this implies that every OmniPCX 4400 R4.2 running this feature for ABC F2 over IP must be configured with INT IP blades.

The LIO-COMP6 board is not compatible in R6.x and R7.x. It is not authorized in a network with INTIP or GA/GD. The LIOP/B/X boards are supported by Release 7.1 but can no more be configured for addition or for new installation. The LIOe board is no more authorized in heterogeneous network. There is no transit in G711 but packetization/depacketization.
6.3.2 Delay (in one direction) introduced by IP gateways In G711: approx. 100 ms (60 ms for an IP Phone (e-Reflexes/ series 8)) In G729: approx. 120 ms (70 ms for an IP Phone (e-Reflexes/ series 8)) In G723: approx. 150 ms (90 ms for an IP Phone (e-Reflexes/ series 8)) Transit: approx. 20 ms (there is no transit in G711) 6.3.3 Delay (in one direction) from an IP Phone towards a set behind ACT or eMG In G711 approx. 80 ms In G729 approx. 100 ms In G723 approx. 120 ms
6.3.4 ABC-F2 compatibility depending on the hardware and the type of configuration used (with or without compressed voice) The table in paragraph 7.3.4.2 presents cases of connection allowing an acceptable audio quality to be obtained (greater than index 3 of the MOS). The prohibitions in the table are not linked to problems setting up calls, only to obtaining an acceptable audio quality. In this table you will find a summary of the different configurations authorized in ABC-F2 (from an audio point of view) between Releases 5.0 Ux and 7.1. This table takes into account both a connection in VoIP and a T2, T0 or T1 type wire connection.
Rules used in the tables Note : In this document, "Direct RTP" corresponds to "Direct RTP in network". A maximum delay of 200 ms "One way" (one way, IP equipment + network) is authorized through IP (400 ms in Round Trip Delay). Beyond that, voice quality deteriorates. There can not be more than two passages in G711 during a call (100 ms + 100 ms). The LIO P/B/X boards are prohibited once there are Media Gateway boards (except in certain cases where the connection is made through a Crystal IP Media Gateway). The LIOe are not supported with Release 7.1 nor on any node of a network cohabiting with Release 7.1 (whatever their versions even they allow it). H323 terminals are only compatible with configurations which allow to have a maximum delay of 200 ms "One way". Release 7.x allows to use Direct RTP for H323 equipments and all OmniPCX Enterprise H323 Gateways (MGDs, GA, INTIP) for voice and Fax T38. The management of H323 direct RTP on OmniPCX Enterprise must be carefully enabled since all H323 terminals of the installation must be able to reroute the H245 RTP flow called "Empty Terminal Capability Set" or "Voice Path Replacement". In ABC-F networked configuration, all the nodes must be in Release 7.0 to benefit the direct RTP for H323 terminals on all the nodes. No direct RTP between SIP set and a H323 terminal. No direct RTP between H323 terminals with different compression algorithms (for instance case of H323 terminal in G723 or G729 calling a 4645 in G711). Only a single compression & decompression is authorized (use of the G723/G729 algorithm and one or two transits). Two compressions/decompressions are authorized only in cases of a call on VPN overflow (only used in an emergency). In certain configurations with two compressions/decompressions, there are palliative solutions to get to a configuration with one compression/decompression + transit. The table takes into account configurations using the G723/G729 compression/decompression algorithm or configurations that do not use compression or which are in G711. With the IP rack server, there are considered to be at least two IP items of equipment (1 GD + 1 IP Phone or 2 GDs). SIP is not authorized in configurations if the Direct RTP is disabled. The internode VoWLAN calls (via VoIP hybrid link) are not authorized if the Direct RTP is disabled.

Phase Status set to Out: no longer in OmniPCX Enterprise catalog Y = Supported by the Release and still in the catalog S = Supported by the Release but no longer in the catalog N = Not supported by the Release
7.1.2 UA 2G & Reflexes Terminals

Terminal Type

OmniPCX Enterprise Phase out R6.0/R6.0.1/R6.1/R6.1.1/R6.2/R7.0/R7.1/R8.0/R8.0.1/R9.0 status *

UA 2G sets

UA 2G subdevices UA 3G sets First 4004). Easy (4010) UA 3G sets Premium (4020). Advanced (4035)
See minimum condition on subdevices PROM -
7.1.3 Dedicated Attendant Terminals
OmniPCX Enterprise Phase out R6.0/R6.0.1/R6.1/R6.1.1/R6 Terminal Type status *.2/R7.0/R7.1
OmniPCX Enterprise R8.0/8.01
OmniPCX Enterprise R9.0 Notes

4048 4049

7.1.4 Options and interfaces for Reflexes/e-Reflexes
Options and Interfaces for Reflexes/e-Reflexes Phase out status * OmniPCX Enterprise R6.0/R6.0.1/R6.1/R6.1.1/R 6.2/R7.0/R7.1/R8.0/R8.0.1 Supported only with all 3G sets N S S OmniPCX Enterprise R9.0
4097 TSC DECT TSC IP (4098 RE) 4052 ISDN remote extender 4051 ISDN local extender 4088 Empty terminal adaptator

Out Out Out Out

Notes See minimum Supported only with all condition on 3G sets subdevices PROM N N N Cannot be connected behind 9 serie terminals Cannot be connected behind 9 serie terminals Cannot be connected behind 9 serie terminals Cannot be connected behind 9 serie terminals

4093 CTI-V24

4094 S0
4095 Analog port Alcatel-Lucent S0 Interface module Alcatel-Lucent AP Interface module
V24/CTI Interface module 4090M Addon 20 4090L Addon 40
Ref : 3GV27015 AB (or VA for Operators) -
Note1 : Interoperability status is as follow

OmniPCX Enterprise

Device
Alcatel-Lucent 4095 AP Alcatel-Lucent Analogue interface module Alcatel-Lucent 4094 ISW Alcatel-Lucent S0 interface module Alcatel-Lucent 4093 CTI Alcatel-Lucent V24/CTI interface module Alcatel-Lucent 4091CTI access
R7.0/R7.1/R8.0/R8.0.1 R9.0 with With single with With single Reflexe Series -9 connexion Reflexe Series -9 connexion R< 7.0
S X S X S X S N N N N N N N S X S X S X S S X S X S X X N X N X N N N S X S X S X S
Assuming the following conventions: With Reflexe: the related sub-device and the terminals are connected to OmniPCX Enterprise by a single UA device With 9 series: the related sub-device and the 9 series terminal are connected to OmniPCX Enterprise by a single UA device. Single connection: a single UA device is dedicated to the connection of the sub-device Also: S: supported, the configuration can be installed or is maintained in the related configuration X: Item is available in the Alcatel-Lucent catalogue and can be installed in the related configuration. 7.1.5 Options for 8 & 9 series and Reflexe Terminals

ALCATEL-LUCENT OMNIDESKTOP PLATFORM
10.1 ALCATEL-LUCENT 4058/4059 HARDWARE AND SOFTWARE COMPATIBILITY
10.1.1 Windows compatibility
Windows 3.rel. 2.12.X 4059 MAC BLF 4059 MGT 4059 MAC 4059 BLF 4059 MAC 4059 BLF 4059 MAC 5.1.x 4059 BLF No No No No No No Yes Yes No No No No No No No No Windows 95 Yes Yes Yes Yes No No No No No Windows 98 No No No No No No No No No Windows NT 4 work station No Yes Yes Yes No No No No No Windows 2000 No Note 1 Note 1 No Yes Yes No No No Windows ME No No No No No No No No No Windows XP-SP2 No Note 2 Note 2 No Yes Yes Yes Yes Yes Windows VISTA No No No No No No No No Yes (Note3) Yes (Note3)
4.14.x 4.15.x 4.16.x 5.0.x
Note 1: As of release 4.14.9 Note 2: As of release 4.15.3
Note 3: As of release 5.1.1
Alcatel-Lucent 4058/4059 and Windows software compatibility for R6.0/R6.1 OmniPCX Enterprise See also the "File and Version list for 4059 MMK management" document (Docman reference : 3BA_29000_2784_XXZZA) for localization details.
Software delivery based on 4.015.MAC BLF 4059 MGT

Windows 3.11 No No No

Windows 95 Yes Yes Yes

Windows 98 No No No

Windows NT 4 workstation Yes Yes Yes

Windows 2000 Yes Yes No

Windows ME No No No
Windows XP-SP2 Yes Yes No
Alcatel-Lucent 4058/4059 4.0.16.x and Windows software compatibility for R6.0/R6.1/R6.2/R7.0 OmniPCX Enterprise
Software delivery based on 4.016.x 4059 MAC 4059 BLF 4058 migration

Windows 2000 Yes Yes Yes

Windows XP-SP2 Yes Yes Yes
10.1.2 Minimum PC configuration
CPU RAM size Disk space Recommended Alcatel-Lucent server Not supported in OmniPCX Enterprise R6.0/R6.0.1/R6.1 Configured by ACTIS (PC4) Configured by ACTIS (PC4)

4058/4812

Pentium 133

1.2 Gb

4058 migration 4059 MAC/BLF/MGT

Pentium 400 Pentium 400

128 Mb Windows 95 Windows NT4

256 Mb Windows 2000

1Gb Windows XP-SP2

4 Gb 4 Gb

Note : The operation of, and the technical support for, the Alcatel-Lucent 4059 is guaranteed only on the following types of PC: - hp dc7600/7700/7800 (orderable) Note: hp dc7900 new serie will be available from December 2008 - hp dc7100 (no more orderable) - hp Compaq EVO D530 SFF/CMT (no more orderable) - Compaq EVO D510 SFF/CMT (no more orderable) - hp VL Series 8 (VLi8), hp VL400 , hp VL410 (no more orderable) - Compaq Deskpro (no more orderable) For the correct operation of the Alcatel-Lucent 4059 application, the Hewlett Packard - Compaq manufacturer made modifications in Bios of the models listed above in order to take into account specificities of the keyboard of the AlcatelLucent 4059 application. Business Partners can: - either buy the Alcatel-Lucent 4059 application with PC integrated at the factory, - or buy only the Alcatel-Lucent 4059 application to install it on a PC of the same model as those abovebought in the trade. In both cases, Alcatel-Lucent ensures the Technical Support.

OS compatibility (Server)
Version TSAPI R3.x R4.x R5.x R6.x R 3.3.8 R 4.2.3.1 R 5.0.11 R 6.0.1 : available Not available
.1 1.2 0.1.2.0. R2 R3 R5 R5 R6 OmniPCX 4400 compatibility

6 P4 SP T S T 3 S 1 r S W P ve t 7, t 8 t 9 / W V/ SV ro S Ser Ha Ha Ha P S 00 ed ed ed NT n 20 XP 20 ux R ux R ux R n in n in i i i W W W W L Lin Lin
O S Compatibility TSAPI Premium Server

(1)

available soon .1
Note: For R6.3.1 the minimum hardware requirements are as follows: Pentium IV 2GHz, 1GB RAM with 200 MB free Disk space. Pentium IV 2GHz, 1GB RAM with 200 MB free Disk space.
XML API (MY WEB SERVICES) : OS COMPATIBILITY SERVER (SERVER)
Windows NT 4 workstation/ Server No
Windows 95/98/Me API framework R2.x API framework R3.x API framework R5.x

Windows XP

Windows 2000 / 2003 No / Yes (SP1) No / Yes (SP1) No / Yes (SP1)

No/No/No

Yes (Red-Hat 7.3) Yes (Red-Hat Es 4.0) Yes (Red-Hat ES 4.x)
ALCATEL-LUCENT OMNIMESSAGE APPLICATION
11.1 ALCATEL-LUCENT 4635H HARDWARE AND SOFTWARE COMPATIBILITY
11.1.1 Boards versus release compatibility
OmniPCX Enterprise Release R5.1 / R5.1.1 / R5.1.2
OmniPCX Enterprise Release R6.0 / R6.0.1/R6.1/R6.2/R7.0/R7.1/R8.0/R8.0.1/R9.0
SPA3 MSBI VPM 35 with 64 MB from 4.0.4 to 5.2.6

Yes Yes Yes

11.1.2 Minimum configuration
4635H Release 4 Release 4 & VPIM
RAM size 32 MB 64 MB 64 MB (to support VPIM and /or IMAP4)
Disk 1.4 GB IDE (Note 1) 1.4 GB IDE (Note 1) 2.16 GB

Release 5

Most systems from R1.3.z were shipped with 2.16 GB disk drives. 6 GB hard disks are fully supported from R3.0.3 onwards (voice storage capacity is unchanged). Note 1: Product limits on number of languages and capacity

11.1.3 Migration memo

To 4635 H-2 release 4.0 minimum VPCPU replacement with VPM35 INT1 replacement with INTOF (see remarks) MSB replacement with MSBI if more than one disk SCSI disks replacement with ATB2 or ATB3I connector Disk conversion (a VPCPU-1 board is needed as tool for this conversion) VPCPU replacement with VPM35 INT1 replacement with INTOF (see notes) MSBI board could be required depending on the number of original system disks

From 4635H release 1.x

From 4635H-1 release 1.x
Notes: VPM35 cannot be used to upgrade existing 4635H systems using INT1 boards. Mandatory replacement of INT1 with INTOF or moving the 4635 to the main crystal is required. Alcatel-Lucent 4635 release 2 needs 32 Mb RAM, regardless of the number of ports.
11.1.4 Recommendation and requirement Recommendation is to migrate toward Alcatel-Lucent 4635H R4.1, shipped since March 2002.
11.2 ALCATEL-LUCENT 4635J HARDWARE AND SOFTWARE COMPATIBILITY
11.2.1 Boards versus release compatibility

Releases

OmniPCX Enterprise Releases R5.1/R5.1.1/ R5.1.2
OmniPCX Enterprise Releases R6.0 / R6.0.1
OmniPCX Enterprise Releases R6.1/R6.2
OmniPCX Enterprise Release R7.0/R7.1
VPS35 with 32 MB RAM 8 port VPU 5 board
From 4.0.4 to 5.3.0 From 4.1.5 to 5.3.0 From 5.0.1 to 5.3.0

16 ports VPU5

11.2.2 Minimum configuration

RAM size

Release 4
32 MB 64 MB (to support VPIM and /or IMAP4)

1.4 GB

2.16 GB

11.2.3 Migration

Most systems were shipped with 2.16 GB IDE disk drives. 6 GB hard disks are fully supported from 3.0.3 onwards (voice capacity is unchanged).
R1 to R4, memory expansion from 16 MB to 32 MB minimum.
11.3 VISUAL MESSENGER HARDWARE AND SOFTWARE COMPATIBILITY
11.3.1 Server SW compatibility Windows NT 4 workstation Access Server Yes (SP4 min.) Windows NT 4 server Yes (SP4 min.) Windows 2000 Pro Yes (SP3) Windows 2000 Server Yes (SP3) Windows XP
11.3.2 Client SW compatibility Windows 95/98 Visual Messenger Yes Windows NT 4 workstation Yes Windows 2000 Yes (*) Windows ME No Windows XP Yes
(*) Available from Visual Messenger R2.onwards. 11.3.3 Application SW compatibility Internet Explorer NA
4980 Visual Messenger R2 min
Outlook 97/98/2000/(XP) (Note 1)

Notes 4.6/5.0

Netscape NA
Note 1: Outlook XP to be defined. 11.3.4 Recommended server PC configuration Alcatel-Lucent server to be configured on new order (Note 1) Server Pack 1 Win-NT4 w/s EN Server Pack 1 Win-NT4 w/s EN
CPU Access Server for less than 1000 users Access Server for more than 1000 users Pentium III 300 MHz Pentium III 500 MHz

Disk space 2 GB 4 GB

128 MB 256 MB
Note 1: Specification of Alcatel-Lucent server pack or PC platform is subject to evolution to match standard of PC market. Specification of PC server 4 in 98 is not the same as in 00. 11.3.5 Recommended client PC configuration RAM size CPU Pentium 133 MHz Windows 95/MB WNT4 Workstation 64 MB Disk space

Visual Messenger

OMNIVISTA 4760 HARDWARE AND SOFTWARE COMPATIBILITIES

12.1 OMNIVISTA 4760 R3.0

12.1.1 Server configuration requirements CPU speed (Intel or AMD) Recommended Alcatel-Lucent platform

Number of subscribers

Less than 250 subscribers /one node / IP connection/ Accounting and config only Up to 5000 subscribers From 5001 subscribers

Disk size

Non-dedicated server

1.4 Ghz or higher

512 MB

Configured by ACTIS

For small capacity
Dedicated server Dedicated server
2 Ghz or higher Dual processor 2.4 Ghz or higher

640 MB

Configured by ACTIS Configured by ACTIS
Medium range server High range server Raid 5 OS Windows Server

1.5 GB

12.1.2 Common requirements Win 2000 professional or Server SP4 minimum Win XP SP1 or Win 2003 Mandatory 4 MB 1024 XMillion colors Ethernet 10/100bT 17" minimum Netscape Communicator R4.7 or higher or Internet Explorer R5 or higher 19" recommended -
Operating system CD-ROM and floppy disk Video hardware Network card Display Internet Browser
Administration client configuration requirements Administration client installed on another PC than the server is recommended for better performance. Non-dedicated PC.
Operating system: Win 2000 SP4 professional or Server / Windows XP SP1, Win 2003 WEB browser: Netscape Communicator 7.0 or Internet Explorer 6.0. Hardware: CPU Speed 766 MHz or more. 384 Mbytes RAM. 3 GB hard disk. Video Hardware allowing 1024x768 in 16 M colors (4 Mbytes memory or more). 17 or 19 inch screen. CD-ROM drive. 64/72 ref: 8AL020033175TCARA 10

12.2 OMNIVISTA 4760 R3.1

Minimum hardware configuration:

Client

Server small capacity < 250, 1 node; IP connection, Account/Config

Server medium capacity

Server high capacity
Server very high capacity From 20,000 Dual 3 GHz
Capacity (users) Processor Monitor 766 MHz

250 - 5,GHz

5,000-20,000 Dual 2.4 GHz

1.4 GHz

17" (19" recommended) 45 GB - 15 K rpm - RAID5 with 128 KB cache memory 1.5 GB 72 GB - 15 K rpm - RAID5 with 128 KB cache memory 2 GB
Hard disk RAM Graphic board Partition

384 MB

VRAM: 4 MB supporting 1024x768 resolution, 16 M color NTFS to be able to install Netscape LDAP server
Netscape version 7.0 and above Internet browsers Internet Explorer version 6.0 and above Mozilla Firefox R1.0 Disk/CD-ROM Compatibility Mandatory. DVD is recommended. Non dedicated server (1) Dedicated server (2)
(1) Combined use with other applications (such as Office applications, MS Word, Excel, etc.) on the same PC is possible, but the PC should not be a server for other applications, except on FTP server.
(2) Domain controller functions, Web server, etc. delivered with the OS must not be installed Nota: ACTIS 9.1 defines a PC Pack 4 (Celeron D330-2,66 GHz/RAM 1 Go/HD 40 Go) for client and a server Pack 3 (Xeon 3GHz/RAM 2Go/HD 216Go for the server)

SPECIFICATIONS GRAV 15/03/01 17:43 Page 1

Alcatel OmniPCX 4400

Specifications
ARCHITECTS OF AN INTERNET WORLD
SPECIFICATIONS GRAV 15/03/01 17:43 Page 2

Alcatels

OmniPCX 4400 offers innovative solutions
The Alcatel OmniPCX 4400 is a powerful new way to communicate with voice. Providing innovative solutions for todays business needs, the OmniPCX 4400 simplifies and enhances the workload of every person in the organization, every day that theyre at work. This is made possible by a range of services and solutions that address all of an enterprise needs. Alcatel divides these capabilities into the electronic workplace, mobility, and applications enabled by a converged network infrastructure (using IP as the underlying technology) and supported by a consolidated set of network services. The advanced open system architecture of the Alcatel OmniPCX 4400 meets all of your communication needs today. And with its ability to integrate new technologies, it is uniquely able to rise to the challenges you will face tomorrow.

Applications: OmniTouch

Efficient, personalized call center capabilities take advantage of the Alcatel OmniPCX 4400s client/server configuration using a native Ethernet connection. The Alcatel OmniPCX 4400s automatic call distribution and interactive voice response features integrate with the enterprises IT platforms and software using the standard CSTA protocol.
Infrastructure: Distributed Systems and Networking
The Alcatel OmniPCX 4400s networking capabilities are built on Alcatel Business Communication (ABC). ABC is a fail-safe protocol, based on QSIG, which provides a full set of advanced user features across a network of PCXs, as well as routing and network management services.

the building blocks

Supported over any type of network (IP, ATM, frame relay, PSTN, ISDN, or leased line), the ABC protocol allows the total distribution of an OmniPCX 4400 Electronic workplace: network across a campus or around the OmniDesktop and OmniMessage world. The networking capabilities are adapted to all topologies and transport The Alcatel OmniPCX 4400 is designed infrastructures, and deliver all features around the needs of the individual as well as the workgroup. Reflexes digital phones across all network types. Heterogeneous configurations with traditional PBXs are provide the ease of use needed to boost enabled by QSIG, the standard personal and group productivity. A range multi-vendor protocol. of PC-based telephony applications that simplify complex office communications complements them. Individuals, workgroups, Network Services: OmniVista The network services provided by telephone operators, call center agents, call center managers - all benefit equally. the Alcatel OmniPCX 4400 include: network management accessible via General and individual greetings any web-based browser or a Windows and messaging are based on telephone interface voice prompts, automated attendant, security both authorization and personal assistant voice mail, personal authentication built in protection, with communication assistant, and directory the network manager notified immediately applications. of illegal access attempts Mobility: OmniMobility IP address management using an embedded or external DHCP server, The Alcatel OmniPCX 4400 effectively combines simplifying adds, moves, and changes the benefits of wired mobility, cellular cordless directories automatically synchronized based on PWT and DECT, wired and wireless across the network telephone co-operation, and public cellular broadcast reporting services for both integration into a comprehensive mobile billing and usage information by e-mail communication solution.
SPECIFICATIONS GRAV 15/03/01 17:43 Page 3

Workplace

OmniDesktop
Reflexes range of telephones The Alcatel Reflexes phones are easy to use and offer a rich set of features that simplify and empower communications. Alcatel offers a complete range of digital Reflexes telephones. The Reflexes phones are connected by an Alcatel high-speed digital interface at 256 Kbps (3B+D) using standard two-wire telephone cabling a standard Ethernet TCP/IP plug, or a radio link based on DECT technology. wired telephone sets Alcatel Advanced Reflexes Alcatel Premium Reflexes Alcatel Easy Reflexes Alcatel First Reflexes Alcatel Advanced Reflexes IP Phone Alcatel Premium Reflexes IP Phone wireless telephone sets (DECT) Alcatel Mobile100 Reflexes Alcatel Mobile 200 Reflexes Alcatel Mobile 200 Ex Reflexes Modules adding keys to a telephone set Alcatel 4090 M: 20 keys Alcatel 4090 L: 40 keys Reflexes plugware Alcatel 4095 AP device Z Alcatel 4093 ASY asynchronous V.24/CTI communication protocols: V.25bis, Hayes rate adaptation: V.110/V.14 E Alcatel 4097 CBL Cable-Less Device DECT/CTI Alcatel 4094 ISW device S0/CTI (2B+D) Alcatel 4091 CTI Interface for PC-based telephony Alcatel 4098 IP enabler Reflexes phone Ethernet interface 10/100 Mbps G711 packet algorithm G723.1 & G729.A compression algorithms SNMP agent (MIB2) DHCP client 10/100 mini LAN switch, for PC connection: Ethernet 10/100 Mbps/RJ 45 modular jack QoS: RTCP monitoring IEEE 802 p/q, Tos, DIFFserv

AC power pack: 117V/230V remote power feeding 802.3 AF (phantom power feeding)
Data adapter Alcatel 4093 ASP/SYX Sync./Async. V.24/CTI communication protocols: V.25 bis, Hayes rate adaptation: V.110/V.120/V.14 E Alcatel 4083 Synchronous X21/CTI rate adaptation: V.120 Alcatel 4084 IS/ISW: S0/CTI Reflexes phone extenders Alcatel 4051/4052 ISDN Reflexes extenders remote connection of Reflexes telephone set terminal services: - compatible with Alcatel Advanced Reflexes - full access to Reflexes services data services: - remote RS232 or Ethernet port for PC connection - dial-up networking support - communication services: call on demand, dial back Data services asynchronous/synchronous communications auto adaptation for speed and flow control automatic passwords or sequences data server call barring internal/external menu data session modem pool packet communication in ISDN/ D-channel permanent links from 64 Kb/s to 30 x 64 Kb/s S0 data groups receiving data calls only sequential or cyclic distribution mode overflow on busy on data equipment or other S0 data group compatibility control V.24 inter-working with S0 terminal Telephony enabled PC Alcatel 4980 PC telephony application call log (history call files) call planning call related notes
directory pop-up IP client switching dynamic information displayed in tooltip G711 voice coding G723.1 & G729.A compression algorithms GroupWare services incoming/outgoing call management phone tool bar Windows Office like kit/library for developers (SDK) manager/assistant multi-line mode personal and group phonebook QoS: Diffserv procedure soft keys speech on PC, Reflexes set, analogue set or cellular set (user choice) TAPI, MAPI, DDE, OLE.com, LDAP twinset compliant universal call-by-name (LDAP) visual mailbox Alcatel 4980 integration with Lotus Notes 4980 in window, toolbar or icon mode automatic memo on forwarded call automatic personal contact creation on incoming call basic Alcatel 4980 telephony services directly in Notes client (make call, hang-up, hang-on, transfer, conference) call by name in address book of Notes call back e-mail sender calls logging view in e-mail base call planning in Notes agenda base (reminder)
SPECIFICATIONS GRAV 15/03/01 17:43 Page 4
pop-up information in Notes bases on incoming call Lotus agenda management for 4980 GroupWare (ex. Appointment) Alcatel 4980 integration with Outlook 4980 in window, toolbar or icon mode automatic personal contact creation on incoming call automatic mail on forwarded call call back e-mail sender calls logging in Journal basic 4980 telephony services directly in Outlook toolbar (Make call, hang-up, hang-on, transfer, conference) pop-up info in Outlook contacts on incoming call telephone call from Outlook contacts (TAPI Make Call) CTI (Computer Telephony Integration) Alcatel 4961 TAPI Middleware for PC workstation Alcatel TAPI Premium Server: TAPI 2.1 / 3.0 Reflexes phones advanced services absence message adjustable handset volume call-by-name: internal and external user centralized phone book, spelling and syntax corrector call-by-name can be used in all communication contexts (direct call, inquiry, and more) caller name display charging pulse or cost display conditional/unconditional differentiated forwarding of multiple directory numbers contextual voice prompts distinctive ringing according to hierarchical level fixed function keys hands-free headset capability help key individual customization informative icons info center services: absence message activation/edition

multiple absentee messages by user interactive guidance with soft keys language synchronization: display, voice prompts and voice mail last call and total calls pulse or costs charging display loudspeaker announcement multi-line: multi-appearance and multi-numbers multi-line selective forwarding multilingual (user choice) macro commands message waiting indication mini-text messages personal password for consultation of non reply personal calls log programmable function key supervision of user/trunk/bundle twinset multimode ISDN services calling line identification presentation/restriction (CLIP/CLIR) digit by digit dialing mode end block dialing (digit correction possible) ISDN identification (CLIP) converted into name ISDN mini-text messages (carrier dependent) malicious call identification storage of unanswered calls with date, time, and callback sub-addressing Manager-assistant team access to managers voice message headers from assistants telephone filtering scenario allocation to designated assistant flexible configuration: multiple manager/assistant team forwarding of private line immediate forwarding of manager telephone to assistant activated by manager or assistant main assistant absence notification and overflow assistant manager-assistant specific on-line text-messaging
manager discreet listening (on filtered lines only) overflow assistant in case of main assistant absence private lines selective filtering (scenarios) Teamwork configuration common/exclusive hold group call pick-up hunting groups log-on, log-off manageable ring indicator manageable waiting queue 911 for US account code charging appointment reminder associate (definition, modification by user) automatic call-back on busy trunk/bundle/network link automatic call-back on free/busy extension automatic DISA, user authentication by: CLIP installation number caller DDI number brokers call call forwarding unconditional on busy/no reply to extension, hunting group, voice mail, operator, paging, etc. call pick-up call waiting indication calling line identification restriction for internal calls camp on busy telephone/hunting group voice mail conditional external forwarding (busy or no reply) conference corner controlled private call by Pin code and password (optional) do not disturb general night service hunting group (fix head, cyclic, longest idle time, parallel) immediate forwarding individual hold

Standard telephone features

SPECIFICATIONS GRAV 15/03/01 17:43 Page 5
individual directory internal/external music on hold internal/external inquiry call intrusion last internal/external number redial local and external call mastered conference moving service multiple call protection multi-tenant services: speed dialing numbers per entity calling line identification integrated auto attendant services per entity presentation (CLIP) per entity greeting message per entity music on hold per entity night service per entity over dialing personal code modification priority call speed dialing store and redial external number substitution three-party conference transfer in conversation on free/busy telephone twenty-nine party meet me conference, direct or indirect access voice prompts on/off per telephone voice message deposit on forwarded telephone waiting call waiting call consultation
Attendant console abbreviated dialing activation/deactivation of DND add-on module alarm indication attendant groups automatic answer attendant specialization options (individual or group) busy lamp field call-by-name in all communication situations call charge request centralized or distributed attendant in network
call queuing with indication call routing depending on class of traffic, DID, company, or called service (entity) call waiting with indication called party resources call pick-up charging recall service chained call choice of system status conference creation, cancellation and modification of abbreviated number with name creation, cancellation and modification of subscribers (name, rights, and more discrete call offer discrete call offer by mini-text messages on busy/free Reflexes telephone directory services Integration drag & drop with automatic dialing DTMF over dialing large busy lamp field flexible attendant routing time out overflow based on caller waiting time headset capability hold individual or multiple create/delete of directory items internal call name/number displayed ISDN VIP monitoring last number redial line reservation malicious call identification manual reservation mode mini-text messages multi-tenant services override on directory number paging password personal call priority call (internal/external) receipt and read charging units and costs record on line on associated entity status of calls routed to operator store and number redial synchronized multi node routing (entity) time and date displayed transfer with/without announcement trunk allotting with barring universal call by name VIP telephone monitoring

OmniMessage

Integrated greeting Personal automated assistant: 4 fixed/installation choices per menu: waiting, voice mail, attendant, integrated automatic attendant caller rights per trunk group or on ISDN caller identification called party status indication: no reply or busy caller rights per trunk group or on ISDN caller identification caller and called party rights for greeting messages and choices per menu different greeting messages depending on caller and called party rights different greeting messages depending on status of installation and caller ID dissuasion voice prompt for subscriber calling attendant first DTMF key detection for set decade to DTMF switching possibility to cancel attendant greeting message if attendant console idle and/or busy voice guidance on DDI set call on no reply or busy voice guide with DTMF choice (one digit) automated attendant caller rights per trunk group or on ISDN caller identification different access trees depending on installation status and caller ID listening again the voice guide mono language pre-programmed choices on time-out routing per entity routing to: set attendant attendant group hunting group abbreviated number voice mail voice guides step by step back function voice guide for information with automatic routing voice guide with DTMF choice: one digit or directory number selection
SPECIFICATIONS GRAV 15/03/01 17:43 Page 6
Voice and fax mail Alcatel 4635 automated attendant audiotext service call transfer direct reply on receipt message extended recording, and playback control function fax broadcast, on demand, overflow, store, and forward general distribution lists greeting message according to user status immediate or supervised transfers integration with Microsoft Outlook or Lotus Domino user-friendly interface via Universal Messaging Client on PC play a voice message view a fax message sort a message search a message tag a message archive a message delete a message create a new message reply to a message forward a message call the sender message acknowledgement message attributes: urgent, normal, private message notification via light, display, dialing tone, voice prompt, outgoing multi-language multi-user password networking protocols: Octelnet, Amis and VPIM private distribution lists record on line shared mailbox: home, guest and assistant mailbox user-friendly interface on Reflexes telephones via soft keys visual messenger application user-friendly interface via Universal Messaging Client on PC personal password greeting messages management personal group lists
voice and fax messages reviewing addressing voice and fax messages per list delivery options Unified messaging Alcatel 4000 integration with Microsoft Exchange and Lotus Domino advanced Text to Speech engine (Real speak) administrative reports alphabetic directory archived messages compound messages: voice, fax and e-mail call back sender via the telephone set clean up tool for Exchange corporate fax cover page editor deleted message folder access (Exchange/Outlook) delivery options direct file translation in format.tiff event notification tool fax on demand fax detect, route and notify fax status fax restriction tables greeting messages management integration with corporate portals message forward message stack per type of message message waiting indicator on telephone set multilingual application multiple addressing multiple directories pause print to fax public distribution list restriction tables subscribers list subscriber management tool speed message control self enrolment via a touch tone telephone set text to speech standard volume control WAP access based on Alcatel WAP portal

auto-attendant/audiotext 64 system schedules call holding, screening, announce and confirmation day, night, alternate, busy and internal greetings DTMF use inter-digit timeouts error greeting and action per box holidays for up to 10 years in advance lock touch-tone keys to prevent user error one-key dialing, including the ability to map # and * operator assistance request single auto directory supervised and unsupervised transfer system call handler provides operator boxes, opening line greetings and transaction box functionality personal web assistant directory change fax delivery message delivery options personal distribution lists password change record/edit set conversation options transfer options change
SPECIFICATIONS GRAV 15/03/01 17:43 Page 7

Mobility

OmniMobility
Wireless Reflexes - services alarms messages display alarms acknowledgement callers name display dial by name encrypted communications GAP service hand-over ISDN services mini-text messages multi-line multi PARI programmable keys range of gain antenna roaming supervision of wired telephones terminal authentification twinset multimode voice mail notification/consultation
Ubiquity services integration of public cellular phone one number concept, forward call on caller choice voice mail cellular phone attendant/assistant automatic remote access by CLIP, installation number, DDI directory number, access to: call by name office set management Alcatel OmniPCX 4400 regular telephone services
Advanced radio base station high traffic capacity: 12 simultaneous communications indoor/outdoor/explosion proof Optimized radio base station connectivity 2 x UA interfaces six simultaneous communications Paging connections handled by the Alcatel OmniPCX 4400: ESPA 3 protocol external caller waiting on voice prompt internal and external calls transferred to pager: on selection immediate forward no reply or busy paging by prefix or suffix
SPECIFICATIONS GRAV 15/03/01 17:43 Page 8

Applications

OmniTouch
Alcatel OmniPCX 4400 Contact Center agents features business withdrawals agent break agent direct call with statistics (business/personal) agent can receive different type of calls (skill) call recording management group distribution: fix head, cyclic, longest idle time free sitting agent position help supervisor home agent with analog telephone or Reflexes telephone log-on/log-off open or close pilot from agent position personal call barring suspension of group waiting queues transaction code transfer call to another agent with or without supervision wrap-up (automatic or manual) CCagent server (middleware) for integration with CRM applications CCagent: desktop application for agent personal statistics partner bar telephony Reflexes on screen CCdistribution active matrix call distribution conditional pilot overflow to other directions or devices call distribution to the most skilled agent call distribution to the last agent call by customer call distribution to a given agent call distribution to a black list or white list of agents call redirection or redistribution call distribution driven by third-party application call queuing position announcement local call to a pilot look ahead call routing multimedia call flow based on pilot outbound call management pilot forwarding to other pilot pilot routing to waiting queue according to priority

routing based on time schedule or calendar types of waiting queues: waiting, help, and dissuasion virtual pilot expected waiting time announcement voice guidance internal/external voices guides record from Reflexes telephone or PC audio station synchronized internal voices guides CCsupervision and statistics advanced call routing configuration (ACR) ACR real time statistics ACR Excel statistics alarm handling call level information customizable alarms customizable reports detailed communication reports discrete call listening for supervisor emergency closure Excel based statistics & reporting export of communication reports (ASCII files) free sitting supervisor position last received call statistics window native Windows management look and feel predefined reports real-time service level per pilot real-time statistics real time statistics over Monitoring Sampling Period (MSP) real time agent breakdown per criteria or per media reports based on communication events statistics compilation and archive (FTP) wallboard display control CCemail advanced real time monitoring and reporting tools into CCsupervision automatic acknowledgement with tracking identifier automatic answers to the most frequently asked questions e-mail classification intelligent distribution to a skilled agent (email with suggested answer)
Spam filtering & automatic redirection fax response and distribution with CCfax CCoutbound dialing modes: preview, progressive & predictive inbound/outbound call blending integrated desktop agent integrated call classification (voice detection) simplified installation and configuration through wizards unique management from CCsupervision CCivr automatic speech recognition centralized management call characterization for Advanced Call Routing incoming fax for blended distribution (as CCemail) natural language understanding support of Nuance large vocabulary CCweb: e-commerce application call-back call-through (voice over IP) collaborative browsing chat e-mail
SPECIFICATIONS GRAV 15/03/01 17:43 Page 9

Infrastructure

Distributed Systems and Networking
Network configuration analog and digital Alcatel networking protocol (ABC) based on Q-SIG line, star, meshed configuration remote shelf (Crystal) on digital leased line remote self (Crystal) on IP multi vendor networking DPNSS Private DSS1 Q-SIG BC, GF, and supplementary services (SS) Packet voice networking built-in compression engine compression algorithm G 723.1/ G729.A compression rate 6.4 Kbps/8 Kbps G3 fax supported end to end compression/ decompression mutual help between compression resources multi direction per compression board voice over IP compression algorithm: G 723.1, G729.A compression rate 6.4 Kbps/8 Kbps Ethernet connectivity full ABC services supported G3 fax supported new call routing in case of QoS or network failure voice over frame relay compression algorithm: G723.1, G729.A compression rate 6.4 Kbps/8 Kbps full ABC services supported G3 fax supported interface Internet X24/V11 or V36 new call routing in case of network failure voice over ATM compliant with integrated compression engine G729.A full ABC services supported interface ATM 2M/bps switched virtual circuits AAL1 CBR, AAL2 VBR-RT and AAL5 VBR-nRT UNI 4.01 Virtual private networks (VPN) ABC VPN via public ISDN, or QSIG dissociating signaling analog leased line digital leased line IP data networks X.25 packet in ISDN D-channel ABC on demand

five conversations on 56 Kbps B channel full ABC services six or eight conversations on 64 Kbps B channel ABC via public ISDN, or QSIG call barring for management applications dynamic virtual leased line five conversations on 56 Kbps B channel full ABC services six or eight conversations on 64 Kbps B channel Private networking features (ABC protocol) 3 party conference 29 party conference Alcatel Hospitality/Healthcare Link (AHL) auto assignment for guest/patients automatic call-back on busy private link associated user brokers call call-back on busy or free extensions call deflection call forwarding call intrusion call offer call waiting indication camp on centralized/distributed attendant groups data communication distinctive ringing do not disturb DTMF inquiry call flexible numbering plan hold hunting groups intrusion ISDN Services large busy lamp field manager/assistant team master conference meet me conference mini text messages network wide mobility roaming guest services number and name identification priority calls remote forwarding substitution supervision transfer (with route optimization) transit voice mail services unified messaging services ABC network routing adaptive routing automatic route selection (ARS) ARS server centralized or distributed ARS time dependant access to alternative route cost limit barring per user multi-tenant multiple carrier access-direct or indirect voice prompts break-in/out break-in via secured DISA data re-routing forced on net IP domains overflow if leased line failure or saturation according to user rights transfer, forwarding with route optimization voice/data differentiation ABC network management audit mechanism broadcast of configuration data centralized or distributed management from external applications alarm domains and alarm centralization call accounting configuration directory graphical user interface performance management security remote management topology map communication tickets with VPN and LCR tag management from attendant multiple DDI translators multiple call barring translators remote maintenance access remote software downloading SNMP traps VT 100 local management
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Network Services

OmniVista
Alcatel Directory database updated in real time with Alcatel OmniPCX 4400 directory LDAP V3 based on Netscape Directory Server directory clients market browser PC Windows 95, 98, 2000 and NT4 client standard LDAP client directory server Windows NT4 (server or workstation) directory services automatic dialing after directory search create, delete, modify directory entries multi-criteria search multiple items associated to a name pop-up function for attendant pop up for predefined type of calls printing of directory booklets quick dial by name entry data coming from Alcatel OmniPCX 4400 and data template export/import from service export ASCII files to spreadsheet (Excel etc.) import administrative parameter with time schedule interactivity with configuration, metering and performance applications synchronization with other LDAP directories user profiles (access rights) Security DISA protection password control and access blocked after n wrong attempts alarm generated in case of wrong attempt automatic substitution on CLIP strong authentication via secured ID controlled access to the OmniPCX 4400 database call-back procedure (PSTN) history file of the management operations identification of a management platform by name and password Internet/intranet access protection - trusted host: IP address control - TCP wrapper: secured exchange control protection by password remote management access controlled by CLIP (ISDN) internal toll fraud protection PIN code for business calls PIN code for personal calls with/ without call barring transfer/ forwarding barring categories Management centralized or distributed management via Windows NT or UNIX application client-server architecture clients: market browser PC Windows 95, 98, 2000 and NT4 client configuration import/export from text files move, add, and change profiles for creation/modification unified graphical interface call accounting carrier cost simulation organization map predefined/customizable graphical reports time-based cost calculation faults and alarms alarms filtering alarm list with colors according to severity alarm display on topology maps convergence with HP OpenView access to OmniPCX 4400 node from topology maps

IP address management (DHCP server or client) performance management multiple report formats (CSV, Html) reports distribution by e-mail performance traffic analysis per: attendant/attendant group bundle DDI number on-site wireless installation trunks web based management
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Alcatel OmniSolutions for Hospitality
Hospitality Services Alcatel Hotel/Hospital Link (AHL) attendant services individual wake up activation individual DND activation suite wake up activation wake up cancellation unsuccessful wake up notification auto assignment billing check-in/check-out individual or group cyclic DDI do not disturb DDI call barring according to time schedule dual line Reflexes set with conference flexible suites guest/patient personal code guest personal identification number guest internal/external call forwarding guest call forwarding on no answer guest call by name guest multiple passwords hospitality sets: analog, Reflexes, wireless DECT internal call barring itemizing billing manual ticket creation mini-bar multi occupant room multiple wake-up service: four wake-up calls per room multiple room service: VIP identification guest number or name called service identification guest language multi-language voice prompts: eight simultaneous languages pre check-in/partial check-out prepayment (deposit) priority to forward in DND mode
public booth room allocation from the telephone set room status room directory room service simple/multiple secret identity for calls between rooms several names on GPIN voice mail check-in/check-out
Software client-server Chorus MIX micro kernel operating system SQL/CQL database UNIX System V compliant Cabinets voice workgroup switch (Rack 19) ACT 4 slots, expandable to 8 slots integrated power supply integrated maintenance modem depth 12.6 in./360 mm height 6.30 in./160 mm width 17.72 in./450 mm weight 33.06 lb./15 kg Alcatel OmniPCX 4400 WM1 (Wall Mounted) ACT 9 slots, expendable to 18 slots depth 10.04 in./255 mm height 27.95 in./710 mm width 18.03 in./458 mm weight 55.11 lb./25 kg Alcatel OmniPCX 4400 M2 (cabinet) 1 ACT 28 slots, or 2 ACT 14 slots depth 10.04 in./255 mm height 29.13 in./740 mm width 22.44 in./570 mm weight 154.32 lb./70 kg Alcatel OmniPCX 4400 M3 (cabinet) 2 ACT 28 slots, or 2 ACT 14 slots depth 20.31 in./516 mm height 59.05 in./1500 mm width 22.4 in./570 mm weight 242.5 lb./110 kg Norms EN 5502, EN50082-X EN 60950 (IEC950) UL/CSA FCC/IC compliance Part 68 CS-03

Architecture

Hardware call server real time operating system: Chorus mix native circuit-switching native packet switching native CPU redundancy client-server model embedded Ethernet bus in back panel embedded TCP-IP communication stack in CPU circuit based switching: Alcatel Crystal technology distributed hardware on boards processing switching power supply auxiliaries distributed architecture, Crystal shelf over: - copper cable cat 5 - fibber optics mono/multi mode - digital leased lines 64K, E1, or fractional E1 packet based switching Crystal shelf over IP Ethernet connection 10/100 M/bps H 323 gateway IP trunking peer to peer switching Qos: RTCP monitoring, IEE 802.1Q/p, TOS-Diffserv SNMP agent (MIB 2) VoIP: G 711, G 723.1, G 729.A

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www.alcatel.com

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