Alcatel TAPI Premium Server
Link your PC network with the Alcatel OmniPCX Enterprise Compatible with TAPI applications Client/server architecture reduces support, maintenance, and hardware costs Easily integrated into any network topology Toolkit for developing CTI applications Partner Program for ISVs and developers.
Main features TAPI client/server TSP. Compatible with TAPI 2.1- and 3.0-compliant applications Adds telephone service capabilities to standard Windows applications. Development and integration basis for CTI applications. SDK available providing access to unique Alcatel OmniPCX Enterprise telephony features.
Direct access to telephony services The Alcatel TAPI1 Premium Server is a TAPI compatible TSP. It allows TAPI applications
Designed for Alcatel OmniPCX Enterprise system with ReflexesTM phone sets. Simplified installation, administration, and integration for any network topology. Direct CSTA mapping. Linking existing CTI applications Compatible with client/server or desktop-only TAPI applications, providing for example: telephony, messaging, voice response, directory, direct marketing, and workgroup functions. Compatible with non-TAPI standard Windows applications using the assisted telephony function. Examples of compatible applications: PhoneMax, Phonetastic, Maximiser, Sidekick, Goldmine, Act!, SAP R/3, Microsofts Outlook, Access, Word, Schedule+ and Excel, Lotus Notes, Herold, and Twixtel.
to access the telephony services of the Alcatel OmniPCX Enterprise system. Its client/server architecture, ability to support a wide range of telephone sets, and compatibility with all network architectures, fulfill, at a low cost, all CTI3 needs. A software development kit (SDK) is available through the Alcatel Application Partner Program for building or adapting applications that take full advantage of the Alcatel OmniPCX Enterprise telephony features.
Access to advanced telephony features Calling line identification presentation gives you the callers number, so you can instantly have the relevant data on screen. Access to telephone services, such as incoming and outgoing call management, call transfer, conference calls, and touch-tone dialing code sending. Unique Alcatel features through extended TAPI services, for example: PCX directory, phone set management, private/business calls, supervision, and remote forwarding. Compatible with any network topology Access to the Alcatel OmniPCX Enterprise telephony server function via the TAPI Remote Service Provider using Windows. Non client/server applications can also access all of the telephony services. Client/server architecture. Minimum system requirements Alcatel OmniPCX 4400R3 or higher and Alcatel OmniPCX Enterprise. Telephone sets: - Alcatel ReflexesTM range (Advanced, Premium, Easy, First and Alcatel 4034, 4023, 4012, 4003) and the e-ReflexesTM IP phone range (Advanced, Premium and Easy).

System architecture

Alcatel OmniPCX Enterprise Client/server application Alcatel TAPI Premium Server

LAN TCP/IP

Client application
- DECT handsets: Alcatel Mobile ReflexesTM (100, 200, 200 Ex, and Alcatel 40XX). - PWT handset: Alcatel 4073. - or analog sets. Server: PC compatible, minimum configuration: Pentium III 500 Mhz, 128 Mb RAM, CD-ROM Drive, LAN card, Windows 2000 server, IRC remote-maintenance software and modem. Client: PC compatible, minimum configuration: 64 Mb RAM, Windows 95, 98, NT 4.0, NT WS, 2000 or XP.

Software architecture

Client Client Mgt 16- or 32-bit TAPI application TAPI Services 16-bit TAPI application TAPI.DDL TAPI Services TAPI Remote SP CLIENT
Alcatel OmniPCX Enterprise

32-bit TAPI application

Alcatel TAPI Premium Server Service Provider & PCX Driver CSTA PCX CMIP SERVER
s TAPI applications s TAPI interfaces s Alcatel TAPI Premium Server
TAPI: Telephone Application Programming Interface TSP: Telephony Service Provider CTI: Computer Telephony Integration
4276325 - 05/03 - Alcatel Business Systems 32, av. Klber 92707 Colombes Cedex France - Tel.: +33 (0) 00. RCS Paris B 185 - This document does not constitute a contract. The functions mentioned are country-specific and availability depends on the public network to which systems are connected. Alcatel reserves the right to modify characteristics without notice, in order to conform with new standards or to improve product performance. All trademarks are the property of their respective companies - Photos: M. Langot - Printed in ECC on chlorine-free paper.

(23284) KRPLUS CRATION

Collaboration On-site Mobile DECT & Wifi Unified Communication

One number service

Mobility
Any phone, Alcatel-Lucent cellular extension (ACE) client for Windows mobile & Nokia ICC client

Push mobile

Push mail & more, Email, Agenda, Contacts, Tasks

WLAN LAN

Desktop IP Touch

On-site mobility

DECT, WiFi

Collaboration

OmniAccess OmniSwitch

OmniPCX Office

Fax Server My Teamwork Office Edition Virtual Desktop PIMphony Team Call Center SIP trunking Gigabit IP Touch Phones Complete data infra.portfolio XML API pre-packaged Fax over IP gateway (AAPP)

Push Mobile

Off-site Mobile Cellular& PDA Remote / Web

Desktop PC

IP Migration

Extended Com. Server

Page 1-5
Alcatel-Lucent Office Communication Solutions provide end-to-end solutions for SMBs, including: Alcatel-Lucent OmniPCX Office Alcatel-Lucent Extended Communication Server Alcatel-Lucent OmniVista 4760 Network Management System (NMS) Alcatel-Lucent OmniTouch My Teamwork Conferencing and Collaboration Office Edition Alcatel-Lucent XML Web Services Application Programming Interfaces (API) Alcatel-Lucent IP Touch 8 Series Phones Extended Edition Alcatel-Lucent 9 Series Digital Phones Alcatel-Lucent DECT Handsets Alcatel-Lucent IP Touch WLAN Handsets Alcatel-Lucent OmniStack 6200 Stackable LAN Switch and OmniSwitch 6400 Stackable LAN Switch Alcatel-Lucent OmniAccess 4302 and 4308 WLAN Switches Alcatel-Lucent OmniAccess 60, 61 and 65 WLAN Access Points

Commercial Offerings

Alcatel-Lucent Office Communication Solutions are available through two different commercial offerings:
Global On Demand Communications see chapter 2a see chapter 2b
The Global offering allows Alcatel-Lucent business partners to tailor TDM or IP communications solutions for customers with all available applications, services and phones. The On Demand Communications offering is a user-centric offer that helps Alcatel-Lucent business partners build a unique communications service for their end customers with a price per user, per month. Traffic and services can be added as required.

Page 1-6

Section 3: Customer Needs
Alcatel-Lucent Office Communication Solutions improve your customers competitive advantage through: Increased employee productivity Improved customer satisfaction Reduced operational costs

Secretary Voice mail

Operator GSM External number
The call transfer is not supervised. If there is no answer when a call is transferred, the caller cannot leave a message on the voice mail of the original extension. Twin phone or multi-phone The association of Alcatel-Lucent IP Touch 8 Series Phones Extended Edition, Alcatel-Lucent 9 Series Digital Phones or Alcatel-Lucent Reflexes phone with an Alcatel-Lucent Mobile Reflexes phone or any other phone provides: A single directory number (number of the main phone) User awareness, through ringing or beep tone, of all incoming calls on the twin phone One voice mailbox for both phones and one forwarding activation or cancellation for both phones Manager and secretary filtering from both phones

Page 2a-9

One number service (optional) One number service allows mobile users to remotely access Alcatel-Lucent OmniPCX Office CS voice features to make their mobile phone part of their companys communication system. With one number service, a mobile phone becomes an extension of the Alcatel-Lucent OmniPCX Office CS, inside or outside the company. The users business number becomes their single contact number. Two levels of solutions are available: One number service for any phone provides access to features via DTMF codes through remote customization One number service for Nokia E-series phones and Windows Mobile 6 smartphones with a software client gives users integrated, ergonomic access to functions Alcatel-Lucent PIMphony Softphone Alcatel-Lucent PIMphony Softphone is a powerful and user-friendly PC softphone. Alcatel-Lucent PIMphony Softphone Basic is provided with the Alcatel-Lucent OmniPCX Office CS. More advanced versions are available that are specifically designed for assistants, team members and attendants. See Chapter 8 for more details about the Alcatel-Lucent PIMphony Softphone. DISA With Direct Inward Access Transit (DISA) functionality, an external user can access the Alcatel-Lucent OmniPCX Office CS for: Remote access to some system features like call forwarding to another extension, mobile phone or home phone An external line for an international number or a call within the private network Workgroups The Alcatel-Lucent OmniPCX Office CS gives users the option of creating workgroups that can be reached with a single phone number. With this feature, a series of telephone lines is identified as a hunt group so that if one line is busy the next available line is used. Several functions are available: Broadcast speak to all members in a group at once on their phones loudspeakers Pickup pick up a call for any person in the group Unanswered call notification Phone monitoring allows users to know the status of each phone in the workgroup (traffic and agent supervision available depending on the type of set) Temporary group withdrawal and reconnection facilities Up to 50 groups can be created, with up to 32 subscribers per group.

Alcatel-Lucent Office Communication Solutions Page 2a-10
Manager and secretary tandem functions The Alcatel-Lucent OmniPCX Office CS also offers manager and secretary tandem functions. This allows managers and their assistants to supervise each others phone. The following functions are available: Filtering key activation from managers and their assistants phone Multi-DDI and multi-key management Selective supervision the managers private line is not filtered Three-party conference With the Alcatel-Lucent OmniPCX Office, users can establish two conference calls with three participants. To establish a three-party conference call, users place the first call, then make a second call and press the conference key on the AlcatelLucent phone to conference in all participants. Six-party conference (optional) The Alcatel-Lucent OmniPCX Office offers a six-party conferencing service that allows users to easily organize a conference with up to five participants and one master. This service is fully password protected and can be set up easily using the voice guide. It is a cost-effective solution for virtual meetings from any location. Alcatel-Lucent OmniTouch My Teamwork Conferencing and Collaboration Office Edition (optional) Alcatel-Lucent OmniTouch My Teamwork Office Edition is a full-featured, multimedia, multi-party conferencing and collaboration solution that operates from a single computer. It is a software-based solution with no proprietary hardware. It works with Alcatel-Lucent OmniPCX Office and supports up to 3,000 instant messaging (IM) users, 96 audio ports and 120 data conferencing ports. The presence-aware, easy-to-use interface supports a full feature set, including meetme, ad-hoc and schedule events with click-to-conference, IM chat, application and desktop sharing, document management, and more. See Chapter 8b for more information about Alcatel-Lucent OmniTouch My Teamwork Office Edition. Extended Communication Server (optional) The Alcatel-Lucent Extended Communication Server, together with the AlcatelLucent OmniPCX Office platform, extends communication from business telephony to unified communications, with collaboration and mobility services. This solution brings complete, integrated communications services to SMBs on any device (Alcatel-Lucent IP Touch 8 Series Phones EE, Alcatel-Lucent 9 Series Digital Phones, Alcatel-Lucent IP Touch WLAN and DECT Handsets, and mobile devices), on any type of interface (Microsoft Outlook, Alcatel-Lucent PIMphony Softphone, web) and anywhere with virtual desktop and mobile virtual desktop. In addition,

Additional

Rack 1 +3 +2

Rack 2 +6 +1 +3 +2 ++20 +3 +2 +32 No No NA

Rack 3 +9 +8

Up to 3 Rack 12 1/or 40 GB No 0

(7) (7) 1

/(7) / (7) / 1

+++8 +2 2// 16

+4 +5 ++16 +4 +3 +48
XMem128-1 daughter boards Hard Disk Hard Disk capacity Users Directory numbers Virtual terminals

20 or 40 GB 80 150/28 16

Alcatel 8 Series and IP PIMphony (IP users) (3a) Alcatel 9 Series and Reflexes terminals (3b) Alcatel 9 Series and Reflexes + Analog sets Analog sets H323 or SIP client (1) Alcatel Terminals accessories Add-on modules (10/20/40 keys) Add-on module per terminals Multi-UA Plugwares S0, V24, Z Plugware V24 metering PIMphony Softphone IP PIMphony media (*6) PIMphony clients including IP PIMphony Media PIMphony Attendant per OmniPCX Office

160/120/6 12

+56 +56 +32 +20/ +50 ++6 +24 1

+96 +96 +80

150 236/136/48

+10 +6 +12

+60 +6 +42

60/25/10 75/25/10 2

75/75/10 75/75/10

200/25 200/25

Page 2a-24
This document give the maximum limit for each element.

Compact Unit

Rack Unit 1 Rack Unit 2 Rack Unit 3 Rack Unit 1 Rack Unit 2 Rack Unit 3 Compact & Advanced Edition Premium Edition
Mobility DECT DECT Mobile terminals IBS (remote feeding w/o splitter) IBS Base station (remote feeding with splitter) IBS (remote feeding with+w/o splitter) IBS (remote + local feeding) VoWLAN Total number of Mobile IP users Nb of SVP server per system Nb of Mobile IP user with SVP server 10 Nb of Mobile IP user with SVP server 20 Nb of Mobile IP user with SVP server 100 Simultaneous call per Access Point Off-site mobility Nomadic users off-site mobile user for Any phone off-site mobile user for Nokia smartphones off-site mobile user for Window mobile Trunks Analog NDDI trunks Analog DDI Trunks Primary Rate physical Access (T1+T2+DLT2) ISDN physical accesses (T0+T2+T1+DLT0+DLT2) T1 CAS/CCS Access (US only) PCM R2 IP trunks H323 or SIP
/ 10 simultaneous calls 20 / 20 simultaneous calls 120 / 80 simultaneous calls / 50 simultaneous connected 14 24/40/40/+32 ++1 +16 +16 ++2 +1 ++4 +56 +32 +32 +168 +60 60
Total channels (NDDI, DDI, PCM, T1, T2, T0, IP) Data ports LANX-2 switch boards Free LANswitch ports Call server Voice mail ports Voice mail storage

(4) (5)

+2 +28 up to 8

+4 +56

w/o additional material with Xmem 128 with Hard Disk Greetings Languages Multiple Automated Attendant Directory entries Abbreviated numbers System Music on Hold Customisable Music on Hold Music on Hold with Hard Disk Multiple EDN per S0 ARS entries Account code Metering tickets NMC tickets with Hard Disk Groups (Hunting/Broadcasting/Pick-up) Attendant group 3 party Conference 6 party Conference ISDN RAS 2 x 64kbps with Hard Disk ISDN RAS with CoCPU-2 + Hard Disk

for more details see:

Chapter 3 Chapter 4 Chapter 4 Chapter 4 Chapter 2a Chapter 4 Chapter 4
Chapter 2a Chapter 2a + 7 Chapter 7 Chapter 2a Chapter 2a Chapter 5 Chapter 7 Chapter 8 Chapter 9 Chapter 11

Page 2b-13

Section 4: How to quote
It has never been so simple to quote an Office Communication Solutions:
Choose the users profiles
According to customer need select the right user profiles between the 6 user profiles available: IP Desktop user IP Softphone user On-site mobile user Off-site cellular user Tandem user Extended Office user Add user options Pimphony Attendant soft phone Collaboration & Mobility option Off-site mobility options Push Mobile option
Choose the right Alcatel-Lucent phones
Choose between the Alcatel-Lucent desktop or wireless phones IP Touch sets (4068EE, 4038EE, 4028EE, 4018EE, 4008EE) DECT handsets (300, 300EX & 400) IP Touch WiFi handsets (310 & 610)

Complete the offer

Complete with platform option, networking infrastructure or wireless LAN infrastructure, power back-up

Page 2b-14

Hardware platforms are automatically selected
According to the number of users, the right OmniPCX Office platform is automatically selected and if Extended Office users are quoted than an Extended Communication Server platform is selected.

Quotation

Within ACTIS choose On Demand Communications offer. ACTIS is able to manage up-front quote or yearly quote according to the customer needs or the Business Partner offer. Quotation could also be done manually or integrated into their own Business Partner quotation tool.

Page 2b-15

Chapter 3: Desktop Phones
Overview... 3-2 Section 1: Alcatel-Lucent Phones.. 3-3
Main characteristics....3-4 Accessories and options....3-5 Features list and release compatibility.. 3-10
Section 2: Alcatel-Lucent IP Touch 8 Series Phones Extended Edition. 3-13
Differentiation... 3-13 Connectivity, IP and XML... 3-15 Bluetooth accessories and options... 3-16
Section 3: Alcatel-Lucent 9 Series Digital Phones.. 3-17
Differentiation... 3-17 Accessories and options... 3-18

Page 3-1

Alcatel-Lucent offers a variety of desktop professional phones, which cover the needs of most end-user profiles, from budget to executive. These phones are grouped into two product lines: Alcatel-Lucent IP Touch 8 Series Phones Extended Edition A high-performance range of IP phones that can be connected directly to an IP network and can support any web-based, XML business application. Alcatel-Lucent 9 Series Digital Phones A high-performance range of TDM phones that can be connected to a traditional telephony network.

Budget Entry Mid Top Executive
IP Touch phones Extended edition
> Performance IP range > Same features as digital range > XML capability 4008EE 4018EE

4028EE

4038EE Gigabit Ethernet

4068EE

Digital phones
> Performance digital range > Same features as IP range 4039
Alcatel-Lucent Phones - User Friendly and Powerful

Page 3-2

Section 1: Alcatel-Lucent Phones
All Alcatel-Lucent IP Touch 8 Series Phones EE (except 4008 and 4018) and Alcatel-Lucent 9 Series Digital Phones (except 4019) have the same general operation. Each phone is divided into different areas: Display and soft keys. The soft keys are associated with the contextual information displayed on the screen and used to activate functions. Navigation keys. These are used to navigate within the display (change information, return to the homepage) Alphabetic keyboard Numeric keypad Audio features

Alarm LED

10 Soft Keys

Personal F1 (Hold in US)

Exit/home 4-direction navigator Help Call ending Headset Jack
Message Redial Audio control

Alphabetic keyboard

Alcatel-Lucent IP Touch 4068 Phone Extended Edition - User Interface

Page 3-3

Main characteristics
Display characteristics Display and navigation A large graphic display and associated navigation keys on each phone improves phone ergonomics and the presentation of services. When the phone is idle, the navigation menus homepage is displayed. The homepage consists of three default tabs. On AlcatelLucent IP Touch 8 Series Phones EE, an external XML application can be used to add a new tab to this screen.
To display the homepage within an application, simply press the Exit/Home key. From there, users can initiate a new application or access information. Multiple context
During a call, the user can return to the homepage or any application by using the Exit/Home key.
Alphabetic keyboard The alphabetic keyboard consists of 34 keys, but the character mapping is country dependent.

Page 3-4

Alarm LED A two-color LED (green, orange) at the top of the screen signals incoming calls or application alarms. It is visible from all sides of the phone. Audio characteristics Audio control features such as speaker, hands-free audio control and mute are separate from the systems function keys. This enables clear and easy audio control for users.

Provides ease-of-use with a comfortable graphical display, navigation keys and all necessary keys including voice mail, directory, mute and redial Reach people quickly with call-by-name Outstanding audio quality using either the handset, headset or hands-free option Applications can be customized to suit your business; its accessible from your phone Easy to install, easy to move
Specifications: 240 x 175 x 133 mm, 1015 grams
Compact phone combines ease-of-use with a simple, effective navigation for all functions Includes all necessary direct access keys including voice mail, directory, mute and redial and six programmable keys Outstanding audio quality using either the handset or external loudspeaker Easy to install, easy to move
IP Touch 4018 Phone Extended Edition
Specifications: 220 x 175 x 133 mm, 790 grams
Compact phone combining ease of use with a simple, effective navigation in all offered functions Includes all necessary direct access keys such as voice mail, directory, mute and redial and six programmable keys Outstanding audio quality using either the handset or external loudspeaker Easy to install, easy to move
IP Touch 4008 Phone Extended Edition
Specifications: 220 x 175 x133 mm, 790 grams

Page 3-14

Connectivity, IP and XML
Connectivity Alcatel-Lucent IP Touch 8 Series Phones EE have: An Ethernet connector to connect to the LAN An additional Ethernet connector (with an integrated Ethernet switch) to connect a PC or another IP phone (except the Alcatel-Lucent IP Touch 4008 Phone EE), 10/100/1000 for the Alcatel-Lucent IP Touch 4028, 4038, and 4068 Phones EE, 10/100 on the Alcatel-Lucent IP Touch 4018 Phone EE A key module connector A power plug for local power supply connection
LAN connector RJ45 PC connector RJ45 Power
RJ11 for ext. ringer Handset RJ9 Headset jack 3.5 3.5mm

Key modules

Line connector RJ11 Handset RJ9 Headset jack 3.5mm

Page 3-15

IP Characteristics 10BT/100BT/1000BT connection: half or full duplex with auto negotiation and configuration; maximum cable length is up to 100 m (330 ft) VoIP standard: H.323 voice compliance, RTP, RTCP Voice compression standards: G711, G723.1, G729a QoS: integrated Ethernet switch with QoS support, TOS IP Differentiated Services (diffserv), 802.1p/q IP addressing: static or dynamic IP parameter configuration; integrated DHCP client IEEE 802.3af full standards compliance (Class of Consumption 2: consumption between 3.84 and 6.49 watts) XML services IP Touch 8 Series Phones EE are much more than just phones. The Alcatel-Lucent IP Touch 8 Series Phones EE (except the IP Touch 4008 and 4018 Phones EE) are fully open to XML business and communications applications, such as free desktop environment, presence and video management, security, alarm management and much more. Customized applications can also be developed by Alcatel-Lucent Applications Partners to fit specific requirements.

Ethernet RJ-45 100Base-T Connection Power socket
Alarm and status indication

Management V24 access

OmniPCX Office Release 7.0
Mobility VoWLAN Total number of Mobile IP users Nb of SVP server per system Nb of IP Touch WiFi handset with SVP server 10 Nb of IP Touch WiFi handset with SVP server 20 Nb of IP Touch WiFi handset with SVP server 100 Simultaneous call per Access Point 10 / 10 simultaneous calls 20 / 20 simultaneous calls 120 / 80 simultaneous calls 8

Page 4-25

Section 4: OmniAccess WLAN Infrastructure
Alcatel-Lucent provides small and medium enterprises with state of the art and easy deployable WLAN infrastructure products. This wireless infrastructure complements the Office Communication solutions with WiFi mobility for voice, data and combined terminals.
OmniAccess WLAN Infrastructure offer
The main part of the wireless infrastructure consists of two elements: Wireless switches, the controlling heart of the infrastructure Wireless access points, enabling wireless terminals to communicate with other wired and wireless terminals The wireless switch is necessary to set-up and manage the wireless access points, control the security of terminals and encrypt wireless traffic and provides Quality of Service and DECT a like features (Call Admission Control, Battery Saving, Handover.) to VoWLAN terminals. The wireless Access Point has a built in radio and integrated or external antennae to communicate with wireless terminals and in addition an Ethernet interface to forward traffic from the wired to the wireless terminals and vice versa. An Alcatel-Lucent wireless switch MUST manage an Alcatel-Lucent wireless access point. There are two ways to connect wireless Access Points to a wireless switch: Direct (an AP has a physical point-to-point connection with a wireless switch, while powered via Power over Ethernet by the same switch.) Indirect (an AP has logical connection with a wireless switch. Meaning both the wireless switch and AP are connected to an existing infrastructure while the AP is powered via Power over Ethernet or an external (optional) power adapter.) There are switches in the portfolio (e.g. the OmniAccess WLAN 4308) that allow both direct and indirect connection, providing Power over Ethernet at the same time. Other switches (e.g. the OmniAccess WLAN 4302) only allow indirect connections and rely on an existing wired infrastructure. A wired infrastructure can be build with the OmniStack 6200, which is available in a PoE-version as well.

Alcatel-Lucent IP-Touch

In this specific example the OmniPCX Office provides IP Telephony services via the wired (Ethernet Switch) and Wireless (OmniAccess) infrastructure. The existing Ethernet switch provides Ethernet connectivity for the OmniPCX, possible servers and printers, IP Touch terminals and possible Wireless Access Points. The OmniAccess Wireless Switch connects directly up to 8 Wireless Access Points and at the same time provides power to Wireless Access Points over this Ethernet link. The OmniAccess 4302 Wireless Switch will give full view on the radio coverage of a maximum of 16 Access Points, of which can 8 connected directly to the OmniAccess 4308.

Page 4-33

Access point quoting and deployment
Practically there are three ways of planning/quoting a WiFi environment. 1. The Alcatel-Lucent RF planner 2. Engineering Rules 3. Site Survey
1 The Alcatel-Lucent RF planner
The Alcatel-Lucent RF-planner (available for free on the Alcatel-Lucent Business Partner Web Site) Is a graphical tool that aids in planning deployment of OmniAccess wireless access points. It allows importing a building map (which can be used later again into the Live RF View). Based on user parameters it will give a rough indication on the amount of Access Points needed and their position in the building. The following depicts an example image from the RF Planner:
The RF planner will give an indication on placement only and is often used to generate a quick quotation. It does not take in account physical constraints like cabling, walls, metal objects, etc

Page 4-34

2 Engineering rules
To determine the coverage area of a radio based on the building type and desired average user performance. The Z factor represents the length of a square that corresponds to the coverage area of the access point.
The following table includes building types, and shows the coverage area measurements for a coverage at 70 dBm for the WLAN phones and for data on 802.11a band. These values are based on empirical data and can vary from one site to the other and depending on the WLAN card used for data, a WLAN adaptor D-link Air Xpert DWL-AG650 802.11 triband has been used for these measurements. Building Type Measurement 802.11b/g: coverage at 70dBm for the phones = 65 dBm for data (note 1) 802.11a: average user throughput of 15 Mbps 802.11a: average user throughput of 18 Mbps 12 17

Ethernet connection to any existing router (called dual Ethernet), PPP over Ethernet (PPPoE) connection to an ADSL modem.

Ethernet Ethernet

ADSL Dual Ethernet
LA N Managed WAN Router or ADSL modem Internet Router or ADSL modem
In those configurations, VoIP packets share the bandwidth with OmniPCX Office internet applications (E mail, VPN, etcif used) and benefit from OmniPCX Office WAN QOS mechanism. Policing: Based on TOS/Diffserv header, OmniPCX put Voice over IP in its high priority queue. Queuing/ Shaping: OmniPCX Office manages 2 queues in a buffer memory. High priority queue and Lower priority queue. Congestion control: OmniPCX Office use Random Early Detection mechanism (RED) on the Lower priority queue to inform packet sources to decrease their transmission rate. Private data network:

Internet

Direct Router
Managed WAN Router or ADSL modem Router or ADSL modem

Page 6-6

In this configuration, VoIP packets benefit only from the external router QOS mechanism (if any). Nota: OmniPCX Office internet applications (firewall, E mail, VPN, etc) cannot be used in such a configuration, therefore external devices will be required for such applications.
IP Trunking overflow and back up
Whatever the connection method, OmniPCX Office offers ISDN Overflow and Backup mechanism fully integrated with ARS. Overflow: when VoIP calls exceeds a threshold, Back up: In case of failure of the WAN link.
Main IP networking services
IP networking services are based on IP, SIP or H323 and H450 protocols supported on the Alcatel-Lucent and other SIP/H323 compliant IP PBXs providing VoIP trunking services. VoIP is provided throughout the Alcatel-Lucent system range VoIP trunking is available via an Operators IP virtual private network (VPN) based on an IP managed network, ensuring security and bandwidth availability through a SLA, as well as via digital leased lines of a private IP network. 1) Private homogeneous numbering plan 2) Name and number identifications: caller, called, connected and/or forwarded name are presented 3) Call path optimisation: in case of transfer or forwarding the OmniPCX Office releases the useless inter-sites links, thanks to H450 protocol elements 4) DTMF dialing transparency transported through the IP network 5) Break-in/Break-out: for telecom bills reduction data networking investments optimization customers satisfaction 6) Least cost routing and Toll-by-pass: Centralised attendant functions (master/slave configuration) break-in through the main site access to remote extensions deprived of DDI

The connected mode This mode provides a screen pop of an Outlook 2000 contact card. The specific mode This mode is used to provide interconnection between Agent Assistant and a third party application. This is useful if companies use their own customer relation management software. Using the Agent Configuration application, the call center manager specifies an application which will be called by the agent application. On an ACD incoming call, the agent application executes a command line followed by two parameters specific to the call: the caller number (CLI) and the called number (DDI).

Page 7-18

The Agent Configuration In addition to the configuration of the screen pop, this application offers the call center manager a simple interface to modify parameters of the Agent Assistant.

Supervisor Console

The supervisor application provides: Real-time performance analysis for the agents, groups and lines, Modification of agent or group status. ACD activity monitoring This window provides a real time view (refreshed every second) of the information on the stations of agents or groups, and the activity rates.

Page 7-19

ACD groups The window for the groups shows the following number of calls: Handled calls, Calls being routed, Dissuaded calls, Closed calls, Calls waiting <T overflow time: the number of calls that have been waiting for less than the overflow time-out (search for agent only within the requested group, Calls waiting > T overflow time: the number of calls that have been waiting for longer than the overflow time-out (search for agent within the requested group, and possibly within the overflow group if one has been specified),
Calls waiting >S1, Calls waiting >S2
Agent stations The following is displayed: Agent number, Extension, Name, Group list, Rank number, Activity rate, Status.

Page 7-20

Statistic Manager
Statistics can be displayed in tables or graph forms. The information is stored on-disk (one file per day). The supervisor can view statistics on groups or agents for the current day, or statistics from day files for a specific day, month and a period.

Advanced Button Advanced Button Link to Expert Link to Expert View View
Wizard migration of the customer data from Office (R3.0 & R.4) to Alcatel-Lucent OmniPCX Office R7.x. Automatic migration of the customer data from Alcatel-Lucent OmniPCX Office R5.x,R6.x to R7.x.

Page 12-3

Wizard for multi-site configuration
Those Wizards allow to share Alcatel-Lucent OmniPCX Office data and phonebook between the sites and to reduce the installation time. Creation of a reference node Add easily new nodes automatically connected to the reference site Upload the common data (Phonebook,) as well as numbering plans and ARS tables automatically copy data in the secondary node Modification-adaptation of the specific data in the secondary node using the multi-site wizard At the end, a pop up suggests to synchronize the network
Internet and data services management
With Web based management for all related Internet and data features, there is no need for any specific installation on the PC. Just a browser is required. All the internet and data components are managed using a single multilingual user interfaces.

Management topology

For a quicker answer to customer needs: Locally: Connecting to the CPU LAN access, Connecting to the LAN, Connecting to the V24 port of the CPU. Remotely: Via a modem in direct mode or call back mode, Via a secure access using a https connection
For the web based part, via the Internet (VPN tunneling or https connection).

Page 12-4

Section 2: Call Accounting Over IP
Alcatel-Lucent OmniPCX Office generates call accounting information (time, duration, cost, calling number, called number, etc) that can be used by external call accounting applications to issue traffic and cost reports (or simply printed on the fly on a printer or collected and stored on the fly on a PC). This information is provided in 2 ways: Either, via V24, in a text format: in this case the printer or the PC is connected to Alcatel-Lucent OmniPCX Office through a V24 interface module (no software license is required in this case) or in an XML format: in this case the PC is connected on the LAN of the company (a specific call accounting over IP software license is necessary in this case).
When using the XML mode, it is necessary to install the OLD (Office Link Driver) driver on the PC that collects the call accounting information (the driver must be configured in call accounting mode). The driver will then collect on line the call records issued by Alcatel-Lucent OmniPCX Office, and store them in a specific xml file.
TicketCollector.xml file HTTPS

OLD.exe driver

The XML file can then be reused or processed by a tier application, or simply consulted and operated through an Excel spreadsheet to sort or print call accounting information.
In both cases (V24 or XML format), call accounting records issued by Alcatel-Lucent OmniPCX Office can be collected in real time as soon as they are issued. They can also be collected and polled automatically at regular intervals in a differed mode: in this case the call records are stored temporarily in an Alcatel-Lucent OmniPCX Office internal buffer. The size of this buffer is limited to 1000 call records.

On arrival, a printed ticket for the guest is provided either by the Hotel application or the Office Communication Solutions integrated hotel application:

Hotel Miraplaya

Thursday December 16th 18:17 Name: Room: Language: Password: DDI number: External call: Deposit: Balance account: include VAT (19,6%): Do not disturb: Message waiting: Thanks for coming Dubois 214 French No restriction 1,96 Inactive None

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OXO R3/R4 OHL v1 OLD v2
Ok with V24 devices for accounting

OXO R5/R6 NOK

OXO R7 NOK
OK (no more needs of V24 sub devices)
If the Application Partner doesnt use the Manual DDI and Wake-up initiator identification, than the CMS/PMS application is fully compatible with the Office Driver Link (OLD v2) and require no new development.

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Section 2: Hospitality Web services
Hotels are now obliged to meet a wide array of business needs. This includes offering the convenience of a phone that also works as an Internet appliance, enabling guests to get the right information at the right time. With Alcatel-Lucent Application Partner, the Alcatel-Lucent IP Touch becomes an integrated part of the hotel guest data access point.

Solution example

FCS System, Alcatel-Lucent Application Partner, has developed an application that can be customized to connect existing hotel databases, applications and/or other Web-based services. With FCS I-Services, guests can access a wide range of multimedia and interactive services directly from the screen of their Alcatel-Lucent IP Touch: Guest room information Guest service Messaging & communication Guest folio information Web-based information kiosks. The solution also helps hotel staff optimized their daily tasks: Hotel housekeeping and room services Hotel operator console and administration functions

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Guests are provided with powerful, user-friendly communication services, boosting customer satisfaction. Moreover, hotel staff can sharply reduce dependence on paper-based business processes and cut down on redundant, labor-intensive procedures.

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