Alcatel 4028 Manual
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Alcatel OmniPCX Enterprise Alcatel 4028/4029
Thank you for choosing a telephone from the 4028/4029 range manufactured by Alcatel. Your 4028 (IP)/4029 (digital) terminal has a new ergonomic layout for more effective communication. A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program your telephone, a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section, communication is even more convenient using the audio keys (speaker, handsfree), using the convenient alphabetic keypad, you can call your correspondents by name.
How to use this guide
Lift the receiver. Hang up.
Numeric keypad. Alphabetic keypad. Specific key on numeric keypad.
Move the navigation key up, down, to the left or to the right. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Main, etc.) and to return to the telephone screens.
Display and display keys
Speaker, Handsfree. Adjustment reduce. Adjustment increase.
Partial view of display. Display key.
Programmable keys and icons
Line key. Icon corresponding to key.
Other fixed keys
Hold and Transfer keys. MENU key. Voice mail access key.
Other symbols used
Means that the feature is accessible from the Menu page.
Means that the feature is accessible from the Main page. Means that the feature is accessible from the Info page. Means that the feature is subject to programming. If necessary, contact your installer.
Means that the feature can be accessed by pressing a programmed key - see Program the keys for the Main page or the add-on module. These symbols may be supplemented by small icons or text.
Getting to know your telephone. p. 6 1. Description of the screens. p. 7
1.1 1.2 1.3 Welcome screens. p. 7 Call management screen. p. 8 Application screen. p. 8
Keeping in touch. p. 20
5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 Forwarding calls to another number (immediate diversion). Forwarding your calls to your voice message service. When you return, review your recorded messages. Forwarding calls to your pager. Forwarding your calls from the receiving terminal (Follow me). Applying a selective diversion. Cancelling all diversions. Cancelling a specific diversion. Forwarding calls when your line is busy (forward if busy). Do not disturb. Leaving a recorded message for internal callers. Consulting written messages. p. 20 p. 20 p. 20 p. 20 p. 20 p. 21 p. 21 p. 21 p. 21 p. 21 p. 22 p. 22
Using your telephone. p. 9
2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 Making a call. Answering a call. Using the telephone in "handsfree" mode. Activating the speaker during a conversation (receiver lifted). Calling your correspondent by name (company directory). Make calls via your programmed call keys. Calling from the common directory. Redial. Call back the last caller. Requesting automatic callback if internal number is busy. Answering an internal call in intercom mode. Sending DTMF signals. Mute, so that your correspondent cannot hear you. p. 9 p. 9 p. 9 p. 10 p. 10 p. 10 p. 10 p. 10 p. 10 p. 11 p. 11 p. 11 p. 11
Managing your charges. p. 23
6.1 6.2 Charging your calls directly to business accounts. p. 23 Finding out the cost of an outside call made for an internal user from your terminal. p. 23
Programming your telephone. p. 24
7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 7.10 7.11 7.12 7.13 7.14 7.15 Initializing your voice mailbox. Customizing your voice greeting. Modify the password for your phone set. Modify the password for your voice mailbox. Adjusting the audio features. Adjusting screen brightness. Selecting the welcome page. Selecting language. Program the keys for the Main page or the add-on module. Programming an appointment reminder. Identifying the terminal you are on. Lock / unlock your telephone. Configuring the audio jack of your telephone. Modify the associated number. Create, modify or consult your intercom list (max. 10 numbers). p. 24 p. 24 p. 24 p. 24 p. 25 p. 25 p. 25 p. 26 p. 26 p. 26 p. 26 p. 27 p. 27 p. 27 p. 27
During a call. p. 12
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 Making a second call during a conversation. Answering a second call during a conversation. Switching between calls (Broker call). Transferring a call. Three-way conference with internal and/or external correspondents (conference). Talk simultaneously to more than 2 correspondents. Placing a call on hold (HOLD). Placing an outside call on hold (parking). Intrusion into an internal conversation. Adjust audio volume. p. 12 p. 12 p. 12 p. 13 p. 13 p. 13 p. 13 p. 14 p. 14 p. 15
Sharing. p. 16
4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 Answering a night or a general bell. Manager/assistant screening. Individual pick-up. Hunting groups. Calling an internal correspondent on his/her pager. Answering a call on your pager. Calling a correspondent on his/her speaker. Sending a written message to an internal correspondent. Sending a copy of a voice message. Sending a recorded message to a number/a distribution list. Broadcasting a message on the speakers of a station group. p. 16 p. 16 p. 16 p. 17 p. 17 p. 17 p. 18 p. 18 p. 18 p. 18 p. 19
Compliance. p. 28
Getting to know your telephone
Display and display keys
Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen. Forward icon: pressing the key next to this icon allows you to program or change the forward feature. Receiver connected. Silent mode enabled. Appointment programmed. Telephone locked.
Flashing green: incoming call. Flashing red: alarm.
Adjust the tilt of the screen
Display keys: pressing a display key activates the feature shown associated with it on the screen.
OK key: used to validate your choices and options while programming or configuring.
Left-right navigator: used to move from one page to another.
Up-down navigator: used to scroll through the content of a page.
Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation, provides access to welcome screens (Menu, Info,.) and to return to the conversation icon screens.
Menu page: contains all features and applications accessible via the keys associated with the words on the screen. Main page: contains call line keys (allowing supervision of calls) and programmable call keys. Info page: contains information on the telephone and the status of its features: name, telephone number, number of messages, activation of forwar feature, appointment reminder, etc.
Socket for connecting headphones or a handsfree/speaker unit
Incoming call. Call in progress or outgoing call.
END keyto terminate a call. Handsfree/Speaker Key:to make or answer a call without lifting the receiver. Lit in handsfree mode or headset mode (short press). Flashing in speaker mode (long press). Intercom/Mute key: During a call: press this key so that your party cannot hear you. Terminal idle: press this key so that you can automatically answer a call without lifting the receiver. To adjust the speaker or receiver volume up or down
Call on hold.
If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call.
Left-right navigator: used to check calls. OK key: used to answer the call checked.
Feature keys and programmable keys
Guide key: used to obtain information on features of the 'menu' page and to program key of the 'main' page.
An extension unit can be fitted to your telephone. This provides additional keys which can be configured as feature keys, line keys, call keys etc. To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position.
Messaging key to access various mail services: if the key flashes, a new voice message or a new text message has been received. 'Redial' key: to access the 'Redial' feature.
Hold: the call is placed on hold. Transfer: transfer the call to another number.
Description of the screens
Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or modified via the Information key.
Tue 16 jan 2004
Menu page Main page Info page
Time and status icon
Info Anne Pascal
Tue 16 jan 2004 Menu Settings Main Info Lock
Call forwarding icon Stationary: no forwarding activated. Rotating: forwarding activated
Scroll bar: shows the position on a page
Displays the content of the page selected
Info page: contains information on the telephone and the status of its features: name, telephone number, number of messages, activation of forwar feature, appointment reminder, etc.
Tue 16 jan 2004 Menu Name: Anne Number: 77942 Main Info
Menu page: contains all features and applications accessible via the keys associated with the words on the screen. From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone features such as calling back one of the last 10 numbers or intercepting calls.
Lun 16 jan 2004 Menu Settings Appointment Main Info Lock
Call management screen
Incoming call icon
Call holding icon Call in progress icon
Pop-up display of features accessible while the call is taking place
Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.
Application screen Events screen
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). When a call is in progress, use the left-right navigator to look at held or incoming calls.
Application screen: displays information relevant to programming or configuring the telephone. Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc.
Use the up-down navigator to display the features accessible. These features (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer feature will not be available between a call in progress or a held call and an incoming call. Back/Exit key: used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc. Calls can also be managed from the Main page. While the call is in progress, press the Back/Exit key and display the Main page. Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him.
Using your telephone
Making a call
Answering a call
Paul is calling
dial the number for your call
lift the receiver
press the key next to the 'incoming call' icon
Using the telephone in 'handsfree' mode
programmable line key
dial by name
you are in handsfree mode
you are in conversation with the destination number
To make an external call, dial the outside line access code (9) before dialing your party's number. 9 is the default code for an outside line.
press and release
Call in progress:
terminate your call
For the attendant, dial '0' (by default).
If the internal or outside number does not reply:
During a conversation, you can lift the receiver without terminating the call.
broadcast a message on the speaker of the free terminal
request callback to a busy terminal
send a written message
send a voice message
go to next screen
Activating the speaker during a conversation (receiver lifted) -Speaker
Make calls via your programmed call keys
the speaker key flashes
activate speaker (long press)
access the 'Main' page
select the party you want to call from the programmed call keys
call the selected party
Calling from the common directory
the key is no longer lit
Your terminal has access to a common directory of outside numbers.
adjust volume (9 levels)
deactivate speaker (long press)
Press and release the speaker key to switch to handsfree mode (light steady).
Calling your correspondent by name (company directory)
Display of all the correspondents meeting the search criteria
enter the name or initials or the surname and first name of your correspondent select the type of search you want (last name, last name and first name* or initials*)
reach the 'Menu' page
last number redial
display the previous and next names
press the key associated with the correspondent to call
You are in a conference call with 2 correspondents. To add another correspondent to the conference:
Paul John Call back 00:23
press 'Transfer' key
dial the number to be called
press to perform the transfer
correspondents name or number
Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).
Three-way conference with internal and/or external correspondents (conference)
Placing a call on hold (HOLD)
During a call, to establish a three-way conference:
During a call, you may place the call on hold and recover it later, on the same telephone
press the Conference key
number of second party
press to establish the three-way conference
Cancel conference and return to first correspondant (if conference is active):
you are in conversation with the destination number Press 'Hold' to recover the call on hold:
your call is placed on hold
Hang up on all correspondant (if conference is active):
After the conference, to leave your two correspondents talking together:
To recover your call on any telephone in your system.
To recover the parked call:
To automatically take the parked call, pick up the handset of the parking destination set.
Recover the call on hold from any telephone:
Call pick up
If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the attendant.
Placing an outside call on hold (parking)
Intrusion into an internal conversation
You can place an outside call on hold and recover the call on another telephone:
Your correspondents line is busy. If the number is not protected and if authorised, you can intrude into the call:
Park the call
A parking announcement message is displayed on the screen of the parking destination set.
same key to exit Protection against intrusion:
press programmable key
enter the number desired
Protection is cancelled when you hang up.
Adjust audio volume
During a call, to adjust the volume level of the speaker or receiver:
Paul in conversation
adjust audio volume
Answering a night or a general bell
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer:
If the telephone ringing is in your own pick-up group:
Group call pick
Call pick up services
Night service call pickup
Group call pick up
If the telephone ringing is not in your pick-up group:
System configuration allows manager/assistant groups to be formed, so that the managers calls can be directed to one or more secretaries.
From the managers or assistants telephone:
Incoming calls are screened by a designated person (assistant, etc.)
Individ pick up
dial the number of the ringing telephone
The system can be configured to prevent call pick-up on certain telephones.
press the same key to cancel
Screening is indicated on the managers telephone by the icon corresponding to the Screening programmed key.
Calling an internal correspondent on his/her pager
Hunting group call:
The number called does not answer and you know that the person called has a pager:
Certain numbers can form a hunting group and can be called by dialling the group number.
Group No. Temporary exit from your hunting group:
paging in progress is displayed
Your correspondent can answer from any telephone in the system.
Exit hunt group
Answering a call on your pager
your group number Return into your group:
A call on your pager can be answered from any telephone within the system.
your pager beeps
Enter hunt grp
your group number
Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number.
your extension number
Calling a correspondent on his/her speaker
Sending a copy of a voice message
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondents phone:
Display shows the number of new and old messages
your party does not answer
you are connected to the speaker on your correspondents phone (if he/she has the handsfree feature)
Sending a written message to an internal correspondent
New text messa
enter the number of the terminal to receive the message
enter the first letters of the last name
Sending a recorded message to a number/a distribution list
new voice message
select a predefined message
Msg to create
select a predefined message to complete compose a new message
complete your message
end of broadcast
Broadcasting a message on the speakers of a station group
A message not requiring an answer can be broadcast on the speakers within your broadcast group:
speak, you have 20 seconds
number of broadcast group
The message will only be broadcast on terminals not in use and which have a speaker.
Keeping in touch
Forwarding calls to another number (immediate diversion)
The number can be your home, portable or car phone, voice message or an internal extension (attendant, etc.).
call sender of message
archive the message
Forwarding calls to your pager
Callers will thus be able to contact you while you are moving around the company:
diversion is acknowledged
You can make calls, but only the destination number can call you.
Forwarding your calls from the receiving terminal (Follow me)
Forwarding your calls to your voice message service
You wish to receive your calls in your present location: Use the Follow me feature.
Imm fwd to VM
When you return, review your recorded messages
The light indicates that messages have been received.
Display shows name of sender, with date, time and ranking of message
listen to message
Applying a selective diversion
Forwarding calls when your line is busy (forward if busy)
Forward on busy
You can forward your primary number and your secondary number or numbers to different sets.
Principal line selection
Secondary line selection
Forward on bus
select the number to forward
number receiving diversion
Cancelling all diversions
Program another type of forwarding, if desired
Cancelling a specific diversion
Do not disturb
programmed key corresponding to type of diversion (group or selective)
You can make your terminal temporarily unavailable for all calls.
Do not disturb & locking
Do not disturb On/Off
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.
Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Fwd to text
select a predefined message to complete
compose a new message
Consulting written messages
number of messages received
answer with a text message
Managing your charges
Charging your calls directly to business accounts
You can charge the cost of your outside calls to business account numbers.
Business accoun code
number of business account
Finding out the cost of an outside call made for an internal user from your terminal
Consultation & callbacks
Programming your telephone
Initializing your voice mailbox
Modify the password for your phone set
Enter your personal code, then record your name following the voice guide instructions
Your personal code is used to access your voice mailbox and to lock your telephone.
Customizing your voice greeting
old code (4 digits)
new code (4 digits);
You can replace the greeting message by a personal message.
No new voice message
enter new password again to confirm
Feature enabling the user to switch back and forth between several simultaneous calls (default password 0000).
press to return to the default message
Modify the password for your voice mailbox
re-record a message
new code (4 digits)
As long as your voice mailbox has not been initialized, the personal code is 0000.
Adjust ringer volume while a call arrives
Adjusting the audio features
your telephone rings
adjusting the ringer volume:
Choose the tune:
Adjusting screen brightness
select the melody of your choice (16 tunes)
Adjusting the ringer volume:
increase or decrease the contrast
select the level of your choice: (12 levels)
Activate/deactivate silent mode:
Selecting the welcome page
This feature is used to choose the page displayed by default on the telephone.
Activate/disable meeting mode (progressive ringing):
select the default page
Activate/deactivate discreet ring mode:
One beep before ringing
Three beeps before ringing
Programming an appointment reminder
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
enter time of appointment
enter your personal code
select the language of your choice
Program the keys for the Main page or the add-on module
dial the number of the appointment destination set
The 'Appointment programmed' icon is displayed on the welcome page.
You can program call numbers and features for the 'Main' page keys and the add-on module keys.
At the programmed time, your telephone rings:
To program a number:
press the key you want to program
to program a number
to program a feature
If your calls are forwarded to another terminal, the diversion is not applied to the reminder call.
To cancel your reminder request:
enter the number
To program a feature:
enter the name
follow informations displayed on the screen
The 'Appointment programmed' icon disappears from the welcome page.
Identifying the terminal you are on
The number of your telephone is displayed on the 'Info' page.
Access the Info page using the navigator.
modify contents of entry displayed
Lock / unlock your telephone
Create, modify or consult your intercom list (max. 10 numbers)
your telephone is locked/unlocked
depending the displayed informations, enter your password or confirm
Configuring the audio jack of your telephone
follow instructions given on display
By default, the audio jack of your telephone can be used to connect a headset, handsfree kit or speaker.
Modify the associated number
The associated number can be a phone set number, the voice mail number or the pager number.
acceptance of the programming is displayed
enter the new associated number
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this users manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. Earpiece may retain magnetic objects. The wording is not contractual and may be subject to change. Some features of your telephone are controlled by a software key and the configuration of the unit.
Declaration of compliance We, Alcatel Business Systems, hereby declare that we assume the Alcatel 4028/4029 product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer. This equipement has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. This Class B digital apparatus complies with Canadian ICES-003. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed ans used in accordance with the instructions, may cause harmful interference to radio communications. If this equipment does cause harmful interference, please contact your installer. Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Copyright Alcatel Business Systems. 2005. All rights reserved.
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