Alcatel OmniPCX 4400

V I S I O N

What if.

every hour that theyre at work? turn make your organization grow?
What if a communication system could
One system can. Its called the Alcatel OmniPCX 4400 the most powerful voice communications system in the world. Its the enterprise communications network of the future, because its built the way all systems will eventually have to be built to deliver the next ten years of voice communications.
enhance the life of every person in your organization,
What if a communication system could improve your ability to support your customers, and in
What if a communication system could link your computers and telephones, offering you the mobility and access you want, with the reliability and simplicity you need?
And Alcatel can deliver it to you today. What if a communication system could combine the applications and power of your computer network, the flexibility and ease of use of email and the web, and the reliability and quality of your telephone?

R E A L I T Y

Alcatels

and prioritized.

Alcatels OmniPCX 4400 makes voice
your customers can communicate with you using whatever media works best for them -- the Web, the phone, fax, or email. And the OmniPCX 4400 seamlessly integrates all of them. your teleworkers have exactly the same access from home to both data and voice that theyd have if they were sitting at their desk. On a single dial connection.you can save money by sending voice almost toll-free across an IP VPN, but still be guaranteed of toll quality voice when the Internet has problems. The OmniPCX 4400 does all this, managed from a single point of control, which is in turn linked and synchronized with all of your databases and directories.
communications simpler and more powerful for every person in your organization. With the OmniPCX 4400 you can sit down at your desk every morning, turn on your PC, and look over a single list of all your email and voicemail messages already sorted
your phone has an integrated keyboard that lets you dial by name. Better yet, you can dial directly from a personal phone book on your PC complete with individualized greetings, and a screen pop-up that identifies callers when your phone rings. people can reach you, anytime, anywhere at your office, at a remote location by dialing a single number. you can easily receive voicemail, email, and faxes at your desk or on your laptop, with a single connection across the Internet. the voice system can read email messages and fax headlines to you, wherever you are even on your cell phone. your PBX interworks with other servers in your information system to send pictures and data directly to the call center agent whos handling each customer making customer service and telemarketing more effective.
The OmniPCX 4400 does all this, and its easy to install and use.

OmniPCX 4400

The OmniPCX 4400 does all this, and it works over any network on campus, over Gigabit Ethernet or ATM; across the wide area, over an IP VPN, ISDN, ATM, frame relay, traditional digital circuits, and traditional analog circuits. It can easily handle a campus with tens of thousands of users. It can easily handle a network with hundreds of locations. And Alcatels OmniPCX 4400 couples tightly with Alcatels network switches and policy routers. You get the total technology you need to shift into IP telephony, including QoS monitoring, and prioritization for voice traffic. You can set up a virtual private voice / data network that gives you the features you need, with the security you want. The OmniPCX 4400 does all this, and it provides a strong return on investment. Its advanced call center capabilities make both customer service and telesales more effective, helping retain existing customers and recruit new ones. It replaces the complexity of two wiring systems for voice and data with a single integrated system. And it makes management of the entire network simpler in dozens of ways, using standards-based network
management tools, directories such as LDAP, and networking protocols. The entire network both voice and data can be managed from a single workstation, using a Web or Windows interface. Alarms from both voice and data can be monitored for the entire network. The heart of the OmniPCX 4400 is a distributed client/server architecture, running on an IP core and based on open standards - the perfect model for the network of tomorrow.

The OmniPCX 4400 empowers people every time they pick up a phone.

Then and now

Remember the Internet eight years ago? Theoretically you could communicate in all sorts of ways, but for most people that really wasnt possible. Why? Because we had to know a lot of mysterious commands and codes that most of us just couldnt remember. The situation is exactly the same today with PBXs. Theoretically you can do all sorts of things. But the reality is that most people learn, at most, a half dozen commands. The Alcatel OmniPCX 4400 changes that. With soft keys on phones, with integrated PC applications, with customized toolbars for different kinds of workers, with voice guidance for traditional and cellular phones, Alcatel has made the power thats inherent in digital phone systems available to every user.
Its exactly the same with voice because voice and data are now integral parts of the same system. Your voice network and your voice applications must change too. A system that can do that needs a powerful, current, open architecture. This natural successor to the PBX is the private communication exchange (PCX). The Alcatel OmniPCX 4400 is the first system of its kind thats a true PCX: UNIX-based client / server architecture distributed and scalable hardware and software embedded mobility transparent network connectivity options
IP in the core design flexible connectivity options (IP, FR, ATM, and ISDN) standard computer / telephony integration complete, intuitive voice services One more thing. An advanced architecture is not by itself sufficient. A PCX must do everything that a traditional PBX does and it must do it very well. There is no way to shortcut years of experience in meeting customer needs. Voice managers know that theyve always needed a powerful toolkit to do their jobs. The OmniPCX 4400 provides this.

Evolution

The time has come for your PBX one of the key components of your enterprise information system to move from its traditionally centralized, proprietary architecture to a client / server model using open operating systems, public protocols, and industrystandard server platforms. Its a better way to deliver the information integration you need today. Your data network must grow and change as opportunities and challenges come up, and your data applications will grow and change as well. Information systems that cant easily morph and grow quickly become a problem instead of a tool.
The Alcatel OmniPCX 4400 enhances the life of every person in your organization every hour they are at work.
T R A N S P A R E N T C O N V E R G E N C E

Alcatel

Alcatel has an implementation program for your

The building blocks

Transparent Convergence revolves around five building blocks addressing both user and enterprise perspectives: The Electronic Workplace A multimedia toolkit based on the PC, the telephone, and a set of communication applications, giving each user power combined with ease of use. Mobility Wireless systems for total on-site and off-site flexibility, providing full access to information for people on the move. Applications Handling all types of traffic (voice, data, fax, and video) and offering customers interactive, multimedia access to the enterprise.

enterprise communication system that will allow you to build at your own pace a cost-effective and easy-to-manage network. A network that will give your people easy-to-use, powerful communication tools (workplace). A network that supports your users anytime, anywhere (mobility). A network that will accelerate your sales through powerful new customer interaction centers (applications). A network that reduces transmission costs and still guarantees toll-quality voice (networking). A network that is always running, and is easily managed (network services). Its called Transparent Convergence. Transparent Convergence is Alcatels philosophy of change. It requires that the integration of voice and data empower new applications, simplify network management, and makes the telephone / PC combination an extension of the person. It requires that all of this happens with no reduction in quality or availability. And the transition to these capabilities must occur transparently, seamlessly, and without requiring users to learn complex codes and commands. Its easy to transparently converge voice and data at the packet level. There are dozens of companies offering packetized voice today. It takes a lot more effort and the expertise of one of the worlds largest companies -- to converge at the application level. But thats exactly where the real benefits of convergence lie.
Networking Based on IP and other data technologies, enabling the coexistence of many types of applications web-based information systems, telephony, data transmission, and many others. Network Services To optimize operational costs and provide consolidated network management, security, quality of service, and guaranteed bandwidth.

Workplace

The electronic workplace
The OmniPCX 4400s Reflexes phones offer a rich set of features that simplify and empower communications. The Alcatel Reflexes have an intuitive user interface that guides the user through each feature. The Reflexes a complete range of analog and digital handsets streamline communications. For example, managers can define a selected list of callers who can reach them directly without going through an assistant. And it works the other way around too: they can specify that calls from selected outside phone numbers be sent automatically to their assistant. An assistant and a manager can code small text messages to be sent to each other directly on the telephones display, even during a phone call. In fact, the OmniPCX 4400 offers more than 500 features designed to streamline information flow. With the OmniPCX 4400 you can dial people (inside or outside the organization) by name using a QWERTY keyboard thats built right into the phone. Instead of having to dig through a phone list to find someones number and then keying the number into the

phone, you simply type the persons name until the system recognizes it, just as you do with email. This dial-by-name feature, combined with access to a central directory, makes phone dialing rapid and error-free. The Advanced Reflexes include a set of soft keys, each with its own LCD display, which can be customized to the needs of the organization. Their use and labels change dynamically supporting whatever PBX capability youre using at the moment covering a wide range of functions. As a result, the features of the PBX are available to every user in a way thats never been possible before. And the soft keys make it easy for system managers to introduce new features with little or no user training. You can access all PCX features from any telephone. On basic handsets, automatic voice guidance replaces the soft keys to support every important function not just for voicemail as on other systems. The Reflexes also pioneer new flexibility and openness with the unique Plugware concept. Plugware is a system connector that sits between the wall plug and the telephone. With Alcatels Plugware, the
telephone set and the PC function together as an integrated personal communication assistant, combining the PCs ease of use of with the powerful voice capabilities of the telephone. And Plugware can transform existing Reflexes into best-of breed IP phones.
The OmniPCX 4400 integrates directly with office applications using LDAP, MAPI, TAPI, and OLE. You can use your own PC-based directory in programs like Lotus Notes, Excel, Outlook, ACT, and many others, to dial users. And the OmniPCX 4400 will automatically search multiple directories (for example, first a per-

Advanced PC telephony

Alcatels OmniPCX 4400 integrates your telephone with your PC environment quickly and easily without compromising reliability. Through a graphical user interface Alcatel gives the PC user full access to advanced telephony features, such as multiparty communication, manager / assistant team, and group telephony. It interoperates seamlessly with other business applications including Lotus Notes, NetMeeting, Outlook, and the Microsoft Office family of applications. It allows direct calls, screen pop-up, synchronization of personal directories, and much more. Alcatels OmniPCX 4400 can also make PCs function as telephones, using unique add-on handsets that provide the level of voice quality youve come to expect in the workplace. In fact, we provide a complete range of these add-on handsets, for every user need. PC telephony users need real telephony, not a cheap microphone from the local electronics store. Complete access to the OmniPCX 4400 feature set is available from any Windows or NT PC on the campus or at a remote site.

sonal directory in your PC, then a division directory, then an enterprise directory). You can see on your PC who is calling you, who has called you, and a broad range of other information. You get a special groupware toolbar that lets you see who is connected in a conference call; even if someone is at their desk, using their PC! You can automatically see photos of the people you want to speak to, if the meeting youve scheduled is posted on their groupware calendar, and if theyre available now. Its as easy to set up lists of people to receive voice messages as it is to set up an email list. And this integration with the desktop extends to operators as well as users. The OmniPCX 4400 operator uses a graphical PC-based application, as well as a multimedia keyboard; either or both provide complete control of the system. Unlike PC-based systems full control would still be available even if the operators PC were to stop working.
The Alcatel 4980 offers many unique features such as soft keys, voice, and fax messaging. The Alcatel 4980 is a new generation of communication tools that integrates voice and other applications.

Mobility

New tools for changing work patterns
Check your email from a hotel room. Take an important call while away from your desk. Browse the Internet while waiting for your flight. The mobile office is an important part of todays work environment. Fast decision making helps keep your organization ahead of the pack. People make work decisions on the road and while working at home. They need the same communication facilities they would have in the office. Alcatel has tailored its solutions to the different profiles of mobility patterns in an enterprise: somewhere on the organizations premises at another of the organizations sites on the road at home As a result, Alcatel can offer complete mobility solutions drawing on a full range of technologies on-site wireless phones, off-site cellular phones, PCs, modems, DSL, and others.

On-premise mobility

Does your staff move around a lot? Eighty percent of your employees will need mobile support at one time or another. Using an Alcatel on-site wireless system, your people are always available to take customer calls. This improves customer service and leads to higher productivity. On-site cellular capabilities are fully integrated into the OmniPCX 4400, and have the same features as their desktop phones: dial-by-name, multi-line, groupware, voice guidance, etc. And remember, with Alcatels on-site cellular phones, internal calls are free.

Wireless office

Office moves occur quite frequently. Alcatels wireless office eliminates the upheaval and maintenance costs associated with moving a wired phone. The OmniPCX 4400 associates a users on-site mobile phone with his/her PC, so from anywhere on the campus the employee has complete access to the full range of telephony services.

Mobility on the road

Your sales representatives and technical support people spend most of their time travelling or with customers. The Alcatel OmniPCX 4400 allows each of your people to have a single phone number. It automatically routes calls to an off-site cellular, on-site cellular, or wired phone wherever they are when the call comes in. And off-site mobile users increasingly have access to voicemail, fax mail, email, and Web-based applications and information.

Keep working off-site

Employees working from home or at a customer location have full access to the enterprise network, using wired or off-site cellular phones. Even call forwarding is available. People at remote sites are provided with a host of ways to stay in touch: dial access to the enterprise network dial-by-name real-time call routing to least-cost resources unified voice / fax mailbox with remote access and more People who work at home can be fully integrated into the organizations workflow with devices ranging from a simple modem, to an ISDN router, to a high-speed DSL connection. Using a multimedia PC they can send and receive data and have access to the same telephony services that they would have if they were sitting in the office. These include automatic phone directories, call by name, direct inward dialing, manager / assistant features, and many more.
The Alcatel 4980 offers secure, full voice and data services to remote workers.
Large site coverage is available for up to 256 base stationsand up to 1,000 mobile phones.
Real versatility through integration
We dont always have the best solution for every need. Thats what open systems are all about recognizing that our customers are sometimes best served by integration with other vendors best-of-breed systems.

Applications

Unified messaging for streamlined communication
The OmniPCX 4400 combines voicemail, email, and faxmail into a single application; we call this unified messaging. You can scan through your voice calls and take care of the most important ones first, just as you can with your email. You wont need to write down names and phone numbers to return the calls; instead, you just click. The Alcatel OmniPCX 4400 offers unified messaging integrated with your enterprise email system. Each user gets a single electronic mail box, capable of handling a mixture of emails, voicemails, and faxes. The power and ease of use of the PC enable voicemail and faxes to be managed just as easily as email from standard email clients such as Microsoft Outlook. And now, multimedia messages are possible email combined with fax, voicemail attached to email -- allowing the most efficient combination of information. Employees on the move can exploit the full potential of unified messaging from their mobile phone or from any other any fax machine.

Weve made it simple to connect the OmniPCX 4400 to external, third-party workforce management software. So the next time you plan a telemarketing campaign, you can precisely target the number of agents youll need. If you need to log and store calls in a data warehouse, so that information and call content can be reviewed later, weve made that integration easy as well.
telephone. Naturally, they can record and listen to their voice messages. And they can even listen to emails and fax headlines, thanks to the text-to-speech function, and retrieve written documents (like email) on
Connecting your customers to your experts
With the help of advanced communication applications, your employees can deliver the quick responsiveness and high service level your customers expect. Customers appreciate being directed immediately to the right person, especially when that person has all the information needed to satisfy their request. Customer care depends on efficient call routing to the right person in the enterprise who already has all the vital facts on-screen. The Alcatel OmniPCX 4400 includes a new generation of automatic call distributor. Its patented matrix-based distribution model manages call flow and resources based on agent skills and cost. It offers global, flexible network call routing and virtual call distribution.
And we integrate easily with call center wallboards providing agents summary information about the groups current work status.
To be efficient, call center agents need the right mix of computer application functionality and ease of use. The OmniPCX 4400 enables call center agents to operate automatic call distribution (ACD) functions directly from their workstations. The call center supervisor needs effective management tools. For the first time, supervisors can manage call center operations in real time with just one mouse click. In addition to real-time statistics, the OmniPCX 4400 provides detailed information based on an automatic and embedded invocation of Excel for customizable spreadsheets and graphs. These reports are based on the capture of a large number of elemental communication events providing both extensive analysis and immediate interpretation. This is essential for effective call center management.

Call processing

You want to handle calls according to your organizations particular priorities. Maybe you need to automate standard customer inquiries so that your people dont have to spend time answering simple questions. Maybe you need to reduce the cost of providing basic information to your customers. Maybe you need to deliver information to your customers 24 hours a day. Up-front identification of callers and their needs is key to assigning priorities and creating individualized service. Alcatels call processing server is a customizable solution integrating voice processing, interactive voice response, and call center functions. The interactive voice response communicates with your customers by voice recognition providing and collecting information. The user-friendly graphical application generator enables your customer service staff to rapidly tailor call routing to

The Alcatel OmniPCX 4400 allows you to support multiple communication forms over one network. Manage and access your messages anytime from anywhere over any media.

E-commerce made easy

The Internet is exploding in importance as a vehicle for distributing and promoting products and services. But Web browsing is still an unpredictable way to turn casual Web visits into real sales. The OmniPCX 4400 addresses that. It provides a variety of mechanisms that allow Web visitors to communicate with the enterprise in ways that are comfortable for them, such as call through, call back, text chat, email, and collaborative browsing.

meet your precise needs.

Networking

The push for convergence

Depending on your organizations direction and enterprise network operations, Alcatel can provide you a broad range of ways to converge your enterprise communication system. When integrating voice and data applications within a single communication system, it is essential to ensure that there is no compromise to reliability. Lets look at how the Alcatel OmniPCX 4400 delivers more advanced networking power than any voice system in the world and actually increases system availability.

Savings in the WAN

As a first step toward convergence, you may want to focus on reducing transport costs. The Alcatel OmniPCX 4400 helps cut carrier costs and administrative expenses. It also supports access to all types of networks: circuit, packet, or cell. Its major innovation is the use of packet technology to transmit voice. This gives you greater network choice voice over IP, voice over frame relay, voice over ATM, or even compressed voice packets over traditional telephony circuitbased networks. An integrated compression engine that dramatically reduces voice bandwidth

Total flexibility

The Alcatel OmniPCX 4400 networking capabilities provide organizational flexibility that fundamentally improves the way your teams work together. Virtual teams of users from different sites or even different countries can be interconnected as if they were at the same site, with features such as: completely distributed call centers
without compromising quality or reliability makes all this possible. A complete set of services is maintained across any network infrastructure. You also gain significant savings with time-based network selection, allowing least-cost transmission based on the time of day and day of the week.

Packet voice networking

on-site wireless phones that can be used at any of the organizations locations optimized team interaction through specialized telephone and PC capabilities

technology

But the benefits of packet voice technology in the OmniPCX 4400 go beyond simple cost savings on long distance.
For example, voice over IP gives you smooth communication between dissimilar devices from a phone to a PC, for example. The OmniPCX 4400 guarantees quality of service. The integrated IP board monitors voice packet loss and delay and automatically re-routes via another network if the quality deteriorates. So you get the cost savings of voice across the Internet plus the quality and reliability of a digital PSTN. With the OmniPCX 4400, communication paths are automatically managed according to the type of service. For example, faxes can be forced over IP resulting in significant cost savings even though the delay may be a little longer. Packet voice networking on demand across ISDN allows you to really take advantage of virtual private networks. You get cost-effective communication and a network that links all of your people from headquarters all the way to your smallest branches.
Alcatel OmniPCX 4400 packet voice networking offers optimized bandwidth through an integrated compression engine across all network types.
A full range of IP technology options
The Alcatel OmniPCX 4400 IP capabilities link your staff across the entire organization, but leave user habits unchanged. It is now easy to use IP to support mission-critical voice services at any of your organizations locations. And we offer a broad range of IP connectivity options: customized IP Reflexes phones PCs with voice-over-IP Alcatel phones with IP adapters IP voice workgroup switches.

Network Services

Good communications depends on good management The management of convergence
Many companies today give preference to communications suppliers who can deliver converged networks and applications. But, as always, management is also crucial. Convergence management systems that logically integrate the voice system with the enterprise communication infrastructure are key. For example, Alcatels OmniPCX 4400 IP address management is based on negotiation with the enterprise DHCP server. Mission-critical voice applications demand a guaranteed level of performance. So the OmniPCX 4400 supports standardized quality of service parameters at different protocol layers. This enables voice calls to be identified and tagged with a selected priority as they travel across the network. And integration with other management systems via HP OpenView, SNMP traps, and MIB 2 allows a unique topology and Reporting and billing in standard formats (e.g., HTML, PDF) and automated email distribution of management information to streamline internal mailings. Applications designed to monitor traffic and provide billing information. management control point for converged enterprise communication systems. The success of your enterprise depends on the quality of its communications. So it is fundamental to run management applications that measure quality of service and analyze communication quality and responsiveness. Analyzing communication flows makes the process of improving service quality effective. The Alcatel OmniPCX 4400 brings with it a powerful range of management platforms so you can control networking locally, nationally, or globally. Alcatel management tools are based on open standards and object-oriented design. That means you can easily integrate new technologies to meet your evolving enterprise requirements: A web-based Java application allowing universal access via your existing intranet.

often last only for the duration of the current project. Every user needs tools that provide information and communication across multiple environments. Alcatels OmniPCX 4400 telephony services ensure immediate and error-free dialing, relying on an LDAP-based directory which interoperates with other corporate databases. And it works everywhere in your network, synchronized across multiple PCXs and multiple locations.
Users: the heart of convergence
Change is a constant. Working patterns are always evolving, with employees working in teams and task forces which

Summary

Integrating convergence
We are now entering the converged generation of communications and management systems. To meet the needs of any given organization, a value-added supplier will integrate best-of-class systems and applications from a variety of sources. Alcatel and its partners, who are world-class experts in both voice and data, offer you a single point of purchase, including system integration and support. The innovative architecture of the Alcatel OmniPCX 4400 is the cornerstone of the evolution to transparent conThe Alcatel OmniPCX 4400 is designed and built by one of the leading suppliers of voice communication systems. Thanks to its open, forward-looking architecture, it combines state-of-the-art voice with advanced communications services that bridge the gap between the worlds of data and voice.

Self-paced evolution

For todays organizations, full voice and data integration is both a challenge and an opportunity; integration can heighten efficiency, reduce costs, and maintain a competitive edge. The opportunity to reduce costs by sending voice across the Internet is one of the most obvious convergence drivers. But integration will go far beyond toll bypass, with the deployment of other applications: local and remote collaborative communication tools video conferencing unified messaging Web-based call centers
vergence and offers your enterprise a smooth transition to a full IP-based architecture. As technologies mature and as the standardization of IP telephony progresses, you will be able to introduce Alcatels integrated solutions at your own pace, without compromising services and quality.
Alcatel. The future of networking now.
Copyright 2000 Alcatel Internetworking, Inc. All rights reserved. This document may not be reproduced in whole or in part without the express written permission of Alcatel Internetworking, Inc. Alcatel and the Alcatel logo are registered trademarks of Alcatel. All other trademarks are the property of their respective owners. Part # 030481-00

Application Note

Alcatel 4400, Release 5.1 using E1 QSIG to Cisco Unified CallManager 4.1
Table of Contents Introduction...... 1 Network Topology...... 2 Limitations....... 2 System Components...... 3 Hardware Requirements...... 3 Software Requirements...... 3 Features....... 3 Features Supported....... 3 Features Not Supported...... 4 Configuration...... 4 Configuring the Alcatel 4400...... 4 Configuration Menus and Commands...... 5 Configuring the Cisco Unified CallManager...... 54 Configuring the Cisco 2650XM..... 89 Acronyms....... 94 Introduction This is an application note for connectivity of Alcatel 4400 Release 5.1 PBX with Cisco Unified CallManager Release 4.1 using 2650XM_E1 QSIG as MGCP gateway. The network topology diagram (Figure 1) shows the test setup for end-to-end interoperability with the Cisco Unified CallManager connected to the PBX via 2650XM_E1 QSIG link as MGCP gateway. Connectivity is achieved by using the PRI QSIG E1 protocol type on the MGCP gateway and ABC_F (QSIG_GF filtered) switch type on the Alcatel 4400 PBX. This Application Note uses the 2650XM_E1 voice gateway, however other Cisco voice gateways are also an option to use since CallManager QSIG implementation does not depend on the physical interface.
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Network Topology

Figure 1. Basic Call Setup
Basic Call Setup End-to-End Configuration
PBX1: Alcatel 4400 Rel 5.1

E1 QSIG 1/0

Cisco 3500 Ethernet Switch
Cisco CallManager Release 4.1

Phone A x3004

Slot 0-9-0 Slot 0-3-0
2650XM PBX #1 Phone B x3003 Dial-4XXX ISDN Type: E1-PRI NET5 Phone C x4000 PSTN Phone F 1650-364-6325 Dial 91408-527-XXXX

To PBX Ext. To PSTN

Cisco 7960 IP phones Phone D x4001 Dial Plans 3XXX 91650-XXXXXXX
Limitations The following section lists known limitations, caveats, or integration issues.
Basic Call with Overlap Sending
Alcatel does not display connected number when configured for Overlap Sending. CCM does send connected name and number when answering the original call.

Call Forward by Join

Alcatel does not support call forwarding by join. Instead the Alcatel performs a reroute.
Path Replacement for Call Transfer
Alcatel did not update connected name and number after Path Replacement.
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Additional Network Feature Path Replacement for Call Diversion
Alcatel does not send Path Replacement proposal for Call Diversion by forward switch.
Unfortunately Cisco has not been able to validate MWI functionality in our labs due to the fact that we do not have an internal voicemail system on our Alcatel PBX. However, Alcatels documentation confirms that OmniPCX 4400 PBXs does support MWI as long as the Alcatel PBX is the message center PINX. Also MWI was confirmed to be working at a Cisco customers site on an Alcatel 4400 Release 4.2 system supporting an internal Octel voicemail blade. With Cisco Unified CalManager configured as the message center PINX, Alcatel 4400 PBX Release 4.2 system does not support QSIG MWI.
System Components Hardware Requirements The following hardware is required: Cisco 2650XM router with 2MFT-E1 ports Cisco CallManager Alcatel 4400 PBX: Alcatel PRA2 Card (PRI Interface Card)
Software Requirements The following software is required: Alcatel PBX Software version 5.1 Cisco Unified CallManager 4.1 Cisco IOS Release or Cisco CatOS Release (for the gateway)
Features This section lists new and changed features and features that are not supported. Features Supported CLIP-Calling Line (Number) Identification Presentation CLIR-Calling Line (Number) Identification Restriction CNIP-Calling Name Identification Presentation CNIR-Calling Name Identification Restriction COLP-Connected Line (Number) Identification Presentation COLR- Connected Line (Number) Identification Restriction CONP-Connected Name Identification Presentation CONR- Connected Name Identification Restriction Sending Alerting Name CT-Call Transfer (by join)

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Configure PSTN Trunk Group
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Configure Network Routing
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Configure Network Routing Own Node
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Configure Routing Prefix

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Configure Digital Station
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Configure Digital Station Phone Facilities
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Software Release

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Configuring the Cisco Unified CallManager
2650XM_E1 Gateway Configuration
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Partitions Configuration

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Calling Search Space Configuration
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Enbloc Route Pattern Configuration
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Overlap Sending Route Pattern Configuration
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PSTN Route Pattern Configuration
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Translation Pattern for Incoming Calls
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CLIR Route Pattern Configuration
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CNIR Route Pattern Configuration
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COLR Translation Pattern Configuration
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CONR Translation Pattern Configuration
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MWI lamp On/Off Configuration
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MWI DeActivate Translation Pattern Configuration
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MWI Activate Translation Pattern Configuration
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CallBack Service Parameters
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CallBack Softkey Configuration
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Path Replacement Service Parameters
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Forward by Reroute Service Parameter
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IP phone Configuration

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CallManager Software Release
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Configuring the Cisco 2650XM 2650XMB4_E1#sho ver Cisco Internetwork Operating System Software IOS (tm) C2600 Software (C2600-JS-M), Version 12.3(3), RELEASE SOFTWARE (fc2) Copyright (c) 1986-2003 by cisco Systems, Inc. Compiled Tue 19-Aug-03 16:31 by dchih Image text-base: 0x80008098, data-base: 0x81D2D464 ROM: System Bootstrap, Version 12.2(7r) [cmong 7r], RELEASE SOFTWARE (fc1) 2650XMB4_E1 uptime is 1 week, 5 days, 2 hours, 54 minutes System returned to ROM by power-on System image file is "flash:c2600-js-mz.123-3.bin" cisco 2650XM (MPC860P) processor (revision 0x100) with 124928K/6144K bytes of memory. Processor board ID JAD06150HXS (761445799) M860 processor: part number 5, mask 2 Channelized E1, Version 1.0. Bridging software. X.25 software, Version 3.0.0. SuperLAT software (copyright 1990 by Meridian Technology Corp). TN3270 Emulation software. Primary Rate ISDN software, Version 1.1. 1 FastEthernet/IEEE 802.3 interface(s) 62 Serial network interface(s) Channelized E1/PRI port(s) 32K bytes of non-volatile configuration memory. 49152K bytes of processor board System flash (Read/Write) Configuration register is 0x2 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1#sho run Building configuration. Current configuration : 2217 bytes ! version 12.3 service timestamps debug uptime service timestamps log uptime no service password-encryption ! hostname 2650XMB4_E1 ! boot-start-marker boot-end-marker ! ! voice-card 1 ! no aaa new-model ip subnet-zero
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ip tcp synwait-time 13 ! ! no ip domain lookup ip host whiz 171.69.1.162 ip host dirt 171.69.1.129 ip host danube 171.69.17.14 ip host CM-ANTARES 172.20.237.254 ip name-server 172.20.237.254 ! ip cef isdn switch-type primary-qsig ! ! voice call carrier capacity active ! ! ! ! ! ! ! no voice hpi capture buffer no voice hpi capture destination ! ! ccm-manager mgcp ccm-manager music-on-hold ccm-manager config server CM-ANTARES ccm-manager config ! ! controller E1 1/0 pri-group timeslots 1-31 service mgcp ! controller E1 1/1 pri-group timeslots 1-31 service mgcp ! ! ! interface FastEthernet0/0 ip address 172.20.5.2 255.255.255.0 duplex auto speed auto ! interface Serial1/0:15 no ip address no logging event link-status isdn switch-type primary-qsig isdn protocol-emulate network isdn incoming-voice voice isdn bind-l3 ccm-manager no cdp enable ! interface Serial1/1:15 no ip address no logging event link-status isdn switch-type primary-qsig isdn incoming-voice voice

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isdn bind-l3 ccm-manager isdn bchan-number-order ascending no cdp enable ! ip http server ip classless ip route 0.0.0.0 0.0.0.0 FastEthernet0/0 ip route 0.0.0.0 0.0.0.0 172.20.31.1 ip route 0.0.0.0 0.0.0.0 172.20.33.1 ip route 0.0.0.0 0.0.0.0 172.20.237.1 ! ! dialer-list 1 protocol ip permit ! ! ! voice-port 1/0:15 ! voice-port 1/1:15 ! mgcp mgcp call-agent CM-ANTARES 2427 service-type mgcp version 0.1 mgcp dtmf-relay voip codec all mode out-of-band mgcp rtp unreachable timeout 1000 action notify mgcp package-capability rtp-package no mgcp package-capability res-package mgcp package-capability sst-package no mgcp package-capability fxr-package no mgcp timer receive-rtcp mgcp sdp simple mgcp fax t38 inhibit mgcp rtp payload-type g726r16 static ! mgcp profile default ! ! ! dial-peer cor custom ! ! ! dial-peer voice 1 pots application mgcpapp port 1/0:15 ! dial-peer voice 2 pots application mgcpapp port 1/1:15 ! ! line con 0 line aux 0 line vty login line vty login ! ! !
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end 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1#sho diag Slot 0: C2650XM 1FE Mainboard Port adapter, 1 port Port adapter is analyzed Port adapter insertion time unknown EEPROM contents at hardware discovery: Hardware Revision : 1.0 PCB Serial Number : JAD06150HXS (761445799) Part Number : 73-7755-02 RMA History : 00 RMA Number : 0-0-0-0 Board Revision : A0 Deviation Number : 0-0 EEPROM format version 4 EEPROM contents (hex): 0x00: 04 FF 6E 00 C4A 31 0x10: 0x20: 49 1E 4B 30 0x30: 00 FF FF FF FF FF FF FF FF FF FF FF 0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF Slot 1: High Density Voice Port adapter Port adapter is analyzed Port adapter insertion time unknown EEPROM contents at hardware discovery: Hardware Revision : 1.1 Top Assy. Part Number : 800-03567-01 Board Revision : E0 Deviation Number : 0-0 Fab Version : 02 PCB Serial Number : JAB043409F7 RMA Test History : 00 RMA Number : 0-0-0-0 RMA History : 00 EEPROM format version 4 EEPROM contents (hex): 0x00: 04 FF CC 01 C00 0D EF 01 0x10: C1 8B 4A 30 0x20: 0x30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF VIC Slot 0: E1 (2 Port) Multi-Flex Trunk WAN Daughter Card Hardware revision 1.0 Board revision A0

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Serial number 27242745 Part number 800-04479-03 Test history 0x0 RMA number 00-00-00 Connector type PCI EEPROM format version 1 EEPROM contents (hex): 0x20: 01 9F B0 F11 7F 00 0x30: FF FF FF FF FF FF FF FF HDV firmware: Compiled Tue 10-Sep-02 19:12 by richc HDV memory size 524280 heap free 142049
2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1#sho controller e1 E1 1/0 is up. Applique type is Channelized E1 - balanced No alarms detected. alarm-trigger is not set Version info Firmware: 20020812, FPGA: 11 Framing is CRC4, Line Code is HDB3, Clock Source is Line. Data in current interval (543 seconds elapsed): 0 Line Code Violations, 0 Path Code Violations 0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins 0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs Total Data (last 24 hours) 0 Line Code Violations, 0 Path Code Violations, 0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins, 0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs E1 1/1 is up. Applique type is Channelized E1 - balanced No alarms detected. alarm-trigger is not set Version info Firmware: 20020812, FPGA: 11 Framing is CRC4, Line Code is HDB3, Clock Source is Line. Data in current interval (545 seconds elapsed): 0 Line Code Violations, 0 Path Code Violations 15 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins 15 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs Total Data (last 24 hours) 0 Line Code Violations, 0 Path Code Violations, 2376 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins, 2376 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs 2650XMB4_E1# 2650XMB4_E1# 2650XMB4_E1#
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Acronyms

Acronym
ANF-PR AOC CCM CCBS CCNR CFB CFNR CFU CLIP CLIR CMM CNIP CNIR COLP COLR CONP CONR CT MWI PSTN CUCM

Definitions

Additional Network Feature Path Replacement Advice-of-charge. Information element is sent with the connection setup information for incoming Euro-ISDN connections. The AOC IE is used for call charge calculation. Cisco CallManager Call Completion to Busy Subscriber Call Completion on No Reply Call Forwarding on Busy Call Forwarding No Reply Call Forwarding Unconditional Calling Line (Number) Identification Presentation Calling Line (Number) Identification Restriction Communication Media Module (CMM) is a Cisco Catalyst 6500 Series and Cisco 7600 Series line card that provides flexible and high-density T1/E1 gateways Calling Name Identification Presentation Calling Name Identification Restriction Connected Line (Number) Identification Presentation Connected Line (Number) Identification Restriction Connected Name Identification Presentation Connected Name Identification Restriction Call Transfer Message Waiting Indicator Public Switched Telephone Network Cisco Unified CallManager
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Important Information THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-553-NETS (6387) Fax: 408 526-4100
European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-CH Amsterdam The Netherlands www-europe.cisco.com Tel: 1000 Fax: 1100
Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-7660 Fax: 408 527-0883
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Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Web site at www.cisco.com/go/offices.
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2007 Cisco Systems, Inc. All rights reserved. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0807R)
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