Alcatel OmniPCX 4400

V I S I O N

What if.

every hour that theyre at work? turn make your organization grow?
What if a communication system could
One system can. Its called the Alcatel OmniPCX 4400 the most powerful voice communications system in the world. Its the enterprise communications network of the future, because its built the way all systems will eventually have to be built to deliver the next ten years of voice communications.
enhance the life of every person in your organization,
What if a communication system could improve your ability to support your customers, and in
What if a communication system could link your computers and telephones, offering you the mobility and access you want, with the reliability and simplicity you need?
And Alcatel can deliver it to you today. What if a communication system could combine the applications and power of your computer network, the flexibility and ease of use of email and the web, and the reliability and quality of your telephone?

R E A L I T Y

Alcatels

and prioritized.

Alcatels OmniPCX 4400 makes voice
your customers can communicate with you using whatever media works best for them -- the Web, the phone, fax, or email. And the OmniPCX 4400 seamlessly integrates all of them. your teleworkers have exactly the same access from home to both data and voice that theyd have if they were sitting at their desk. On a single dial connection.you can save money by sending voice almost toll-free across an IP VPN, but still be guaranteed of toll quality voice when the Internet has problems. The OmniPCX 4400 does all this, managed from a single point of control, which is in turn linked and synchronized with all of your databases and directories.
communications simpler and more powerful for every person in your organization. With the OmniPCX 4400 you can sit down at your desk every morning, turn on your PC, and look over a single list of all your email and voicemail messages already sorted
your phone has an integrated keyboard that lets you dial by name. Better yet, you can dial directly from a personal phone book on your PC complete with individualized greetings, and a screen pop-up that identifies callers when your phone rings. people can reach you, anytime, anywhere at your office, at a remote location by dialing a single number. you can easily receive voicemail, email, and faxes at your desk or on your laptop, with a single connection across the Internet. the voice system can read email messages and fax headlines to you, wherever you are even on your cell phone. your PBX interworks with other servers in your information system to send pictures and data directly to the call center agent whos handling each customer making customer service and telemarketing more effective.
The OmniPCX 4400 does all this, and its easy to install and use.

OmniPCX 4400

The OmniPCX 4400 does all this, and it works over any network on campus, over Gigabit Ethernet or ATM; across the wide area, over an IP VPN, ISDN, ATM, frame relay, traditional digital circuits, and traditional analog circuits. It can easily handle a campus with tens of thousands of users. It can easily handle a network with hundreds of locations. And Alcatels OmniPCX 4400 couples tightly with Alcatels network switches and policy routers. You get the total technology you need to shift into IP telephony, including QoS monitoring, and prioritization for voice traffic. You can set up a virtual private voice / data network that gives you the features you need, with the security you want. The OmniPCX 4400 does all this, and it provides a strong return on investment. Its advanced call center capabilities make both customer service and telesales more effective, helping retain existing customers and recruit new ones. It replaces the complexity of two wiring systems for voice and data with a single integrated system. And it makes management of the entire network simpler in dozens of ways, using standards-based network
management tools, directories such as LDAP, and networking protocols. The entire network both voice and data can be managed from a single workstation, using a Web or Windows interface. Alarms from both voice and data can be monitored for the entire network. The heart of the OmniPCX 4400 is a distributed client/server architecture, running on an IP core and based on open standards - the perfect model for the network of tomorrow.
The OmniPCX 4400 empowers people every time they pick up a phone.

Then and now

Remember the Internet eight years ago? Theoretically you could communicate in all sorts of ways, but for most people that really wasnt possible. Why? Because we had to know a lot of mysterious commands and codes that most of us just couldnt remember. The situation is exactly the same today with PBXs. Theoretically you can do all sorts of things. But the reality is that most people learn, at most, a half dozen commands. The Alcatel OmniPCX 4400 changes that. With soft keys on phones, with integrated PC applications, with customized toolbars for different kinds of workers, with voice guidance for traditional and cellular phones, Alcatel has made the power thats inherent in digital phone systems available to every user.

Its exactly the same with voice because voice and data are now integral parts of the same system. Your voice network and your voice applications must change too. A system that can do that needs a powerful, current, open architecture. This natural successor to the PBX is the private communication exchange (PCX). The Alcatel OmniPCX 4400 is the first system of its kind thats a true PCX: UNIX-based client / server architecture distributed and scalable hardware and software embedded mobility transparent network connectivity options
IP in the core design flexible connectivity options (IP, FR, ATM, and ISDN) standard computer / telephony integration complete, intuitive voice services One more thing. An advanced architecture is not by itself sufficient. A PCX must do everything that a traditional PBX does and it must do it very well. There is no way to shortcut years of experience in meeting customer needs. Voice managers know that theyve always needed a powerful toolkit to do their jobs. The OmniPCX 4400 provides this.

Evolution

The time has come for your PBX one of the key components of your enterprise information system to move from its traditionally centralized, proprietary architecture to a client / server model using open operating systems, public protocols, and industrystandard server platforms. Its a better way to deliver the information integration you need today. Your data network must grow and change as opportunities and challenges come up, and your data applications will grow and change as well. Information systems that cant easily morph and grow quickly become a problem instead of a tool.
The Alcatel OmniPCX 4400 enhances the life of every person in your organization every hour they are at work.
T R A N S P A R E N T C O N V E R G E N C E

Alcatel

Alcatel has an implementation program for your

The building blocks

Transparent Convergence revolves around five building blocks addressing both user and enterprise perspectives: The Electronic Workplace A multimedia toolkit based on the PC, the telephone, and a set of communication applications, giving each user power combined with ease of use. Mobility Wireless systems for total on-site and off-site flexibility, providing full access to information for people on the move. Applications Handling all types of traffic (voice, data, fax, and video) and offering customers interactive, multimedia access to the enterprise.

enterprise communication system that will allow you to build at your own pace a cost-effective and easy-to-manage network. A network that will give your people easy-to-use, powerful communication tools (workplace). A network that supports your users anytime, anywhere (mobility). A network that will accelerate your sales through powerful new customer interaction centers (applications). A network that reduces transmission costs and still guarantees toll-quality voice (networking). A network that is always running, and is easily managed (network services). Its called Transparent Convergence. Transparent Convergence is Alcatels philosophy of change. It requires that the integration of voice and data empower new applications, simplify network management, and makes the telephone / PC combination an extension of the person. It requires that all of this happens with no reduction in quality or availability. And the transition to these capabilities must occur transparently, seamlessly, and without requiring users to learn complex codes and commands. Its easy to transparently converge voice and data at the packet level. There are dozens of companies offering packetized voice today. It takes a lot more effort and the expertise of one of the worlds largest companies -- to converge at the application level. But thats exactly where the real benefits of convergence lie.
Networking Based on IP and other data technologies, enabling the coexistence of many types of applications web-based information systems, telephony, data transmission, and many others. Network Services To optimize operational costs and provide consolidated network management, security, quality of service, and guaranteed bandwidth.

Workplace

The electronic workplace
The OmniPCX 4400s Reflexes phones offer a rich set of features that simplify and empower communications. The Alcatel Reflexes have an intuitive user interface that guides the user through each feature. The Reflexes a complete range of analog and digital handsets streamline communications. For example, managers can define a selected list of callers who can reach them directly without going through an assistant. And it works the other way around too: they can specify that calls from selected outside phone numbers be sent automatically to their assistant. An assistant and a manager can code small text messages to be sent to each other directly on the telephones display, even during a phone call. In fact, the OmniPCX 4400 offers more than 500 features designed to streamline information flow. With the OmniPCX 4400 you can dial people (inside or outside the organization) by name using a QWERTY keyboard thats built right into the phone. Instead of having to dig through a phone list to find someones number and then keying the number into the

phone, you simply type the persons name until the system recognizes it, just as you do with email. This dial-by-name feature, combined with access to a central directory, makes phone dialing rapid and error-free. The Advanced Reflexes include a set of soft keys, each with its own LCD display, which can be customized to the needs of the organization. Their use and labels change dynamically supporting whatever PBX capability youre using at the moment covering a wide range of functions. As a result, the features of the PBX are available to every user in a way thats never been possible before. And the soft keys make it easy for system managers to introduce new features with little or no user training. You can access all PCX features from any telephone. On basic handsets, automatic voice guidance replaces the soft keys to support every important function not just for voicemail as on other systems. The Reflexes also pioneer new flexibility and openness with the unique Plugware concept. Plugware is a system connector that sits between the wall plug and the telephone. With Alcatels Plugware, the
telephone set and the PC function together as an integrated personal communication assistant, combining the PCs ease of use of with the powerful voice capabilities of the telephone. And Plugware can transform existing Reflexes into best-of breed IP phones.
The OmniPCX 4400 integrates directly with office applications using LDAP, MAPI, TAPI, and OLE. You can use your own PC-based directory in programs like Lotus Notes, Excel, Outlook, ACT, and many others, to dial users. And the OmniPCX 4400 will automatically search multiple directories (for example, first a per-

Advanced PC telephony

Alcatels OmniPCX 4400 integrates your telephone with your PC environment quickly and easily without compromising reliability. Through a graphical user interface Alcatel gives the PC user full access to advanced telephony features, such as multiparty communication, manager / assistant team, and group telephony. It interoperates seamlessly with other business applications including Lotus Notes, NetMeeting, Outlook, and the Microsoft Office family of applications. It allows direct calls, screen pop-up, synchronization of personal directories, and much more. Alcatels OmniPCX 4400 can also make PCs function as telephones, using unique add-on handsets that provide the level of voice quality youve come to expect in the workplace. In fact, we provide a complete range of these add-on handsets, for every user need. PC telephony users need real telephony, not a cheap microphone from the local electronics store. Complete access to the OmniPCX 4400 feature set is available from any Windows or NT PC on the campus or at a remote site.

sonal directory in your PC, then a division directory, then an enterprise directory). You can see on your PC who is calling you, who has called you, and a broad range of other information. You get a special groupware toolbar that lets you see who is connected in a conference call; even if someone is at their desk, using their PC! You can automatically see photos of the people you want to speak to, if the meeting youve scheduled is posted on their groupware calendar, and if theyre available now. Its as easy to set up lists of people to receive voice messages as it is to set up an email list. And this integration with the desktop extends to operators as well as users. The OmniPCX 4400 operator uses a graphical PC-based application, as well as a multimedia keyboard; either or both provide complete control of the system. Unlike PC-based systems full control would still be available even if the operators PC were to stop working.
The Alcatel 4980 offers many unique features such as soft keys, voice, and fax messaging. The Alcatel 4980 is a new generation of communication tools that integrates voice and other applications.

Mobility

New tools for changing work patterns
Check your email from a hotel room. Take an important call while away from your desk. Browse the Internet while waiting for your flight. The mobile office is an important part of todays work environment. Fast decision making helps keep your organization ahead of the pack. People make work decisions on the road and while working at home. They need the same communication facilities they would have in the office. Alcatel has tailored its solutions to the different profiles of mobility patterns in an enterprise: somewhere on the organizations premises at another of the organizations sites on the road at home As a result, Alcatel can offer complete mobility solutions drawing on a full range of technologies on-site wireless phones, off-site cellular phones, PCs, modems, DSL, and others.

On-premise mobility

Does your staff move around a lot? Eighty percent of your employees will need mobile support at one time or another. Using an Alcatel on-site wireless system, your people are always available to take customer calls. This improves customer service and leads to higher productivity. On-site cellular capabilities are fully integrated into the OmniPCX 4400, and have the same features as their desktop phones: dial-by-name, multi-line, groupware, voice guidance, etc. And remember, with Alcatels on-site cellular phones, internal calls are free.

Wireless office

Office moves occur quite frequently. Alcatels wireless office eliminates the upheaval and maintenance costs associated with moving a wired phone. The OmniPCX 4400 associates a users on-site mobile phone with his/her PC, so from anywhere on the campus the employee has complete access to the full range of telephony services.

Mobility on the road

Your sales representatives and technical support people spend most of their time travelling or with customers. The Alcatel OmniPCX 4400 allows each of your people to have a single phone number. It automatically routes calls to an off-site cellular, on-site cellular, or wired phone wherever they are when the call comes in. And off-site mobile users increasingly have access to voicemail, fax mail, email, and Web-based applications and information.

Keep working off-site

Employees working from home or at a customer location have full access to the enterprise network, using wired or off-site cellular phones. Even call forwarding is available. People at remote sites are provided with a host of ways to stay in touch: dial access to the enterprise network dial-by-name real-time call routing to least-cost resources unified voice / fax mailbox with remote access and more People who work at home can be fully integrated into the organizations workflow with devices ranging from a simple modem, to an ISDN router, to a high-speed DSL connection. Using a multimedia PC they can send and receive data and have access to the same telephony services that they would have if they were sitting in the office. These include automatic phone directories, call by name, direct inward dialing, manager / assistant features, and many more.
The Alcatel 4980 offers secure, full voice and data services to remote workers.
Large site coverage is available for up to 256 base stationsand up to 1,000 mobile phones.
Real versatility through integration
We dont always have the best solution for every need. Thats what open systems are all about recognizing that our customers are sometimes best served by integration with other vendors best-of-breed systems.

Applications

Unified messaging for streamlined communication
The OmniPCX 4400 combines voicemail, email, and faxmail into a single application; we call this unified messaging. You can scan through your voice calls and take care of the most important ones first, just as you can with your email. You wont need to write down names and phone numbers to return the calls; instead, you just click. The Alcatel OmniPCX 4400 offers unified messaging integrated with your enterprise email system. Each user gets a single electronic mail box, capable of handling a mixture of emails, voicemails, and faxes. The power and ease of use of the PC enable voicemail and faxes to be managed just as easily as email from standard email clients such as Microsoft Outlook. And now, multimedia messages are possible email combined with fax, voicemail attached to email -- allowing the most efficient combination of information. Employees on the move can exploit the full potential of unified messaging from their mobile phone or from any other any fax machine.

Weve made it simple to connect the OmniPCX 4400 to external, third-party workforce management software. So the next time you plan a telemarketing campaign, you can precisely target the number of agents youll need. If you need to log and store calls in a data warehouse, so that information and call content can be reviewed later, weve made that integration easy as well.
telephone. Naturally, they can record and listen to their voice messages. And they can even listen to emails and fax headlines, thanks to the text-to-speech function, and retrieve written documents (like email) on
Connecting your customers to your experts
With the help of advanced communication applications, your employees can deliver the quick responsiveness and high service level your customers expect. Customers appreciate being directed immediately to the right person, especially when that person has all the information needed to satisfy their request. Customer care depends on efficient call routing to the right person in the enterprise who already has all the vital facts on-screen. The Alcatel OmniPCX 4400 includes a new generation of automatic call distributor. Its patented matrix-based distribution model manages call flow and resources based on agent skills and cost. It offers global, flexible network call routing and virtual call distribution.
And we integrate easily with call center wallboards providing agents summary information about the groups current work status.
To be efficient, call center agents need the right mix of computer application functionality and ease of use. The OmniPCX 4400 enables call center agents to operate automatic call distribution (ACD) functions directly from their workstations. The call center supervisor needs effective management tools. For the first time, supervisors can manage call center operations in real time with just one mouse click. In addition to real-time statistics, the OmniPCX 4400 provides detailed information based on an automatic and embedded invocation of Excel for customizable spreadsheets and graphs. These reports are based on the capture of a large number of elemental communication events providing both extensive analysis and immediate interpretation. This is essential for effective call center management.

Call processing

You want to handle calls according to your organizations particular priorities. Maybe you need to automate standard customer inquiries so that your people dont have to spend time answering simple questions. Maybe you need to reduce the cost of providing basic information to your customers. Maybe you need to deliver information to your customers 24 hours a day. Up-front identification of callers and their needs is key to assigning priorities and creating individualized service. Alcatels call processing server is a customizable solution integrating voice processing, interactive voice response, and call center functions. The interactive voice response communicates with your customers by voice recognition providing and collecting information. The user-friendly graphical application generator enables your customer service staff to rapidly tailor call routing to
The Alcatel OmniPCX 4400 allows you to support multiple communication forms over one network. Manage and access your messages anytime from anywhere over any media.

E-commerce made easy

The Internet is exploding in importance as a vehicle for distributing and promoting products and services. But Web browsing is still an unpredictable way to turn casual Web visits into real sales. The OmniPCX 4400 addresses that. It provides a variety of mechanisms that allow Web visitors to communicate with the enterprise in ways that are comfortable for them, such as call through, call back, text chat, email, and collaborative browsing.

meet your precise needs.

Networking

The push for convergence

Depending on your organizations direction and enterprise network operations, Alcatel can provide you a broad range of ways to converge your enterprise communication system. When integrating voice and data applications within a single communication system, it is essential to ensure that there is no compromise to reliability. Lets look at how the Alcatel OmniPCX 4400 delivers more advanced networking power than any voice system in the world and actually increases system availability.

Savings in the WAN

As a first step toward convergence, you may want to focus on reducing transport costs. The Alcatel OmniPCX 4400 helps cut carrier costs and administrative expenses. It also supports access to all types of networks: circuit, packet, or cell. Its major innovation is the use of packet technology to transmit voice. This gives you greater network choice voice over IP, voice over frame relay, voice over ATM, or even compressed voice packets over traditional telephony circuitbased networks. An integrated compression engine that dramatically reduces voice bandwidth

Total flexibility

The Alcatel OmniPCX 4400 networking capabilities provide organizational flexibility that fundamentally improves the way your teams work together. Virtual teams of users from different sites or even different countries can be interconnected as if they were at the same site, with features such as: completely distributed call centers
without compromising quality or reliability makes all this possible. A complete set of services is maintained across any network infrastructure. You also gain significant savings with time-based network selection, allowing least-cost transmission based on the time of day and day of the week.

Packet voice networking

on-site wireless phones that can be used at any of the organizations locations optimized team interaction through specialized telephone and PC capabilities

technology

But the benefits of packet voice technology in the OmniPCX 4400 go beyond simple cost savings on long distance.
For example, voice over IP gives you smooth communication between dissimilar devices from a phone to a PC, for example. The OmniPCX 4400 guarantees quality of service. The integrated IP board monitors voice packet loss and delay and automatically re-routes via another network if the quality deteriorates. So you get the cost savings of voice across the Internet plus the quality and reliability of a digital PSTN. With the OmniPCX 4400, communication paths are automatically managed according to the type of service. For example, faxes can be forced over IP resulting in significant cost savings even though the delay may be a little longer. Packet voice networking on demand across ISDN allows you to really take advantage of virtual private networks. You get cost-effective communication and a network that links all of your people from headquarters all the way to your smallest branches.
Alcatel OmniPCX 4400 packet voice networking offers optimized bandwidth through an integrated compression engine across all network types.
A full range of IP technology options
The Alcatel OmniPCX 4400 IP capabilities link your staff across the entire organization, but leave user habits unchanged. It is now easy to use IP to support mission-critical voice services at any of your organizations locations. And we offer a broad range of IP connectivity options: customized IP Reflexes phones PCs with voice-over-IP Alcatel phones with IP adapters IP voice workgroup switches.

Network Services

Good communications depends on good management The management of convergence
Many companies today give preference to communications suppliers who can deliver converged networks and applications. But, as always, management is also crucial. Convergence management systems that logically integrate the voice system with the enterprise communication infrastructure are key. For example, Alcatels OmniPCX 4400 IP address management is based on negotiation with the enterprise DHCP server. Mission-critical voice applications demand a guaranteed level of performance. So the OmniPCX 4400 supports standardized quality of service parameters at different protocol layers. This enables voice calls to be identified and tagged with a selected priority as they travel across the network. And integration with other management systems via HP OpenView, SNMP traps, and MIB 2 allows a unique topology and Reporting and billing in standard formats (e.g., HTML, PDF) and automated email distribution of management information to streamline internal mailings. Applications designed to monitor traffic and provide billing information. management control point for converged enterprise communication systems. The success of your enterprise depends on the quality of its communications. So it is fundamental to run management applications that measure quality of service and analyze communication quality and responsiveness. Analyzing communication flows makes the process of improving service quality effective. The Alcatel OmniPCX 4400 brings with it a powerful range of management platforms so you can control networking locally, nationally, or globally. Alcatel management tools are based on open standards and object-oriented design. That means you can easily integrate new technologies to meet your evolving enterprise requirements: A web-based Java application allowing universal access via your existing intranet.

often last only for the duration of the current project. Every user needs tools that provide information and communication across multiple environments. Alcatels OmniPCX 4400 telephony services ensure immediate and error-free dialing, relying on an LDAP-based directory which interoperates with other corporate databases. And it works everywhere in your network, synchronized across multiple PCXs and multiple locations.
Users: the heart of convergence
Change is a constant. Working patterns are always evolving, with employees working in teams and task forces which

Summary

Integrating convergence
We are now entering the converged generation of communications and management systems. To meet the needs of any given organization, a value-added supplier will integrate best-of-class systems and applications from a variety of sources. Alcatel and its partners, who are world-class experts in both voice and data, offer you a single point of purchase, including system integration and support. The innovative architecture of the Alcatel OmniPCX 4400 is the cornerstone of the evolution to transparent conThe Alcatel OmniPCX 4400 is designed and built by one of the leading suppliers of voice communication systems. Thanks to its open, forward-looking architecture, it combines state-of-the-art voice with advanced communications services that bridge the gap between the worlds of data and voice.

Self-paced evolution

For todays organizations, full voice and data integration is both a challenge and an opportunity; integration can heighten efficiency, reduce costs, and maintain a competitive edge. The opportunity to reduce costs by sending voice across the Internet is one of the most obvious convergence drivers. But integration will go far beyond toll bypass, with the deployment of other applications: local and remote collaborative communication tools video conferencing unified messaging Web-based call centers
vergence and offers your enterprise a smooth transition to a full IP-based architecture. As technologies mature and as the standardization of IP telephony progresses, you will be able to introduce Alcatels integrated solutions at your own pace, without compromising services and quality.
Alcatel. The future of networking now.
Copyright 2000 Alcatel Internetworking, Inc. All rights reserved. This document may not be reproduced in whole or in part without the express written permission of Alcatel Internetworking, Inc. Alcatel and the Alcatel logo are registered trademarks of Alcatel. All other trademarks are the property of their respective owners. Part # 030481-00

To reduce station speaker handset (receiver), or ringer volume.

Listen

Speaker
To increase station speaker handset (receiver), or ringer volume.
Speaker - for Hands-free operation
Fixed keys - horizontal and vertical Fixed keys correspond to frequently used features.
End: to terminate a call or programming.

Redial

Redial: to automatically redial the last number dialed
Message: to access mail services
Menu: to go into programming mode, to display information on your terminal, or to terminate programming. Mute: to temporarily turn off your station mic, during your call or to leave your mic on (hot) to answer internal calls automatically without having to lift the I handset (Interphone).
Directory: to access your personal directory

Alphabetic keypad

The keypad is used for the "Dial by name" feature.

C O N T E N T S

Making an external call...16 Making an internal call...16 Calling the attendant...16 Consultation Call....17 Calling an associate (or other key individual)...17 Answering a call...18 Answering calls during a conversation..18 Transferring a call...19 Putting a call on hold...19 If you forget or 'lose' a call on hold...20 Switching between calls (Broker Calls)...20 Picking calls ringing at nother terminals...20 To pick up a call ringing at another terminal (in your call pickup group).20 To pick up a call ringing at another terminal (not in the pickup group).20 Calling - using your personal directory..21 Calling - using a programmed key...21 Talking with two other people at the same time (Conference Call)..21 Parking a call....22 Requesting a callback (from an idle or busy station)..23 Camping on to an internal party who is busy..23 Answering a night service bell...24 Entering a scheduled (Meet-me) conference..24 Transferring a caller into the conference...25

YOUR CALLS:

Calling a number - using the system directory..25 Barge-in to an internal conversation...25 Privacy/Protection against barge-in...26 Calling a party through the station speaker..26 Hunt Groups...27 Temporarily leaving your hunt group..27 Putting a call on common hold...27 Calling an internal party on a pager..28 Dial-By-Name....28 Personalizing your Premium terminal...32 Programming the free keys or the personal directory for your terminal..32 List of the features available...33 Programming your personal code..34 Choosing a display language..34 Making or taking a call without lifting the handset (Hands-free).34 Switching on the station speaker during a call..35 Adjusting station speaker volume during a call..35 Adjusting handset volume during a call...36 Switching off the microphone (mute)...36 Calling the last number dialed (redial)...36 Adjusting the ringer (melody and volume)...36 Adjusting the display viewing angle...37 Changing the associate number...37 Identifying the terminal you are on...38

EASE OF USE

Setting an appointment reminder...38 Do not disturb...39 Forwarding calls when you are busy...39 Saving a number, to call it later...40 Hiding your identity...40 Hiding your caller's identity...41 Allocating calls to customer account codes..41 Determining the cost of your last external call...41 Calling an external "private" number...41 Forwarding calls to another number (Forwarding - immediate)..44 Overflowing calls to an associate number...44 Forwarding on no answer....45 Forwarding on busy or no answer...45 Forwarding your calls from a different terminal (Remote Forward)..46 Forwarding your calls from the terminal you are on (Follow me)..46 Forwarding calls from any terminal within the company..46 Forwarding calls to a recorded message (voice mail)..47 Canceling Forwarding...47 To cancel forwarding from your own terminal..47 To cancel forwarding from the internal terminal that is receiving your forwarding.47 To cancel forwarding from any other terminal within the company..48 Selective forwarding...48 Checking messages...49 Accessing and Answering callback requests..49

IN YOUR ABSENCE

Reviewing the list of internal calls...50 Checking recorded (voice mail) messages...50 Locking your terminal...50 Forwarding your calls to your personal pager..51 Replying when your personal pager sounds...51 Calling back the last internal caller whose call went unanswered.52 Consulting the list of external calls...52 GLOSSARY....53 INDEX....57 Care of equipment....60 Compliance....60

YOUR CALLS

C A L L S

Making an external call

To make an external call: Dial 9 (or lift the handset and dial 9), then dial the number you wish to reach. The display will show the number you dialed and the icon associated with the line key will indicate the status of your call.
Note: 9 is the default number code for getting an outside line. You can determine the codes for the "Attendant call" and "Direct outside line" features by consulting the Menu key (Guide Mode).

Making an internal call

To make an internal call: Lift the handset and dial the number you want directly (or use a dialing feature, e.g.: call - using your personal directory). The display will show the name of the person you called, and the icon associated with the line key will indicate the status of your call.

Calling the attendant

To call the attendant: Lift the handset and dial 0.
Note: 0 is the default number code for the "Attendant call" feature.
Consultation call C A L L S
During a conversation with an internal or external party, you can call a second person. This is sometimes known as a Consultation call. To make a 2nd call: (1) Select a free line key (the first party is automatically put on hold (icon ).
(2) Dial the number for the second call directly, or call using a dialing feature (e.g.: Call - using your personal directory or the system directory). (3) You will be connected to the second party. To cancel the second call and return to the first call: Press the line key for the first call (on your multi-line terminal). If you press the wrong button, simply hang up - the telephone will ring and you will be returned to your first call.
Calling an associate (or other key individual)
Each terminal may have another station linked to it as an associate. To call the associate line quickly: Press the appropriate programmed key or dial the code for the "Associate call" feature.

Answering a call

When your terminal rings - your display screen shows the caller's name or number: lift the handset (or press the flashing line key for Hands-free).
Answering calls during a conversation
During a call, you can answer a second call. When a second person calls, you hear a beep and see a flashing line key on your multi-line terminal. The new call continues to ring and your display shows the caller's identity for several moments, until you answer or the call is forwarded (in addition, during this period the caller can activate Camp-on). If you want to answer a second call: Press the flashing line key on your multi-line terminal, and the first call will automatically be placed on hold. To determine the identity of waiting callers:

Menu Menu

and the flashing line key. to cancel.
To recover your first call: Press the corresponding line key. If you hang up without taking the second call, your telephone automatically rings again.

Transferring a call

If you are in the middle of a conversation, you may want to transfer your caller to another terminal To transfer a call: (1)
(to make a second, or consultation call), and when the second
party answers, advise that station user that you are transferring a call to them. TRANSFER (2) to complete the transfer.
Notes : If you prefer, you can transfer the call without waiting to see if the other party answers (even if their line is busy). It is usually not possible to transfer calls between two outside lines - this depends upon your system configuration.

Putting a call on hold

If you are in conversation with an internal or external caller, you may want to put your party on hold, and be able to retrieve the call later at the same terminal. To put a call on hold:
(or press the line key relating to a new call).
To return to the first caller (on hold), press the line key for that call.
Note: You can prevent incoming calls from being camped-on your line. Dial the code for the C feature "Camp-on control". While this feature is in effect, incoming external calls are directed to the attendant (or other designated number). To cancel this feature, use the same code.
If you forget or lose a call on hold:
If you should hang up while a caller is still on hold, the display and the associated line key icon will flash, and your phone will ring. To recover the call - pick up the handset, or press the appropriate line key.
Switching between calls (Broker Calls)
If you are in conversation with one caller and have another caller on hold, you can switch back and forth between them. This is sometimes known as a broker call. To switch between calls: Press the line keys relating to your call. The number for each party will be displayed.
Picking up calls ringing at other terminals
To pick up a call ringing at another terminal (in your call pickup group): Press the corresponding programmed key, or Enter the code for the "Group call pickup" feature. To pick up a call ringing at another terminal (not in the pickup group): (1) Press the corresponding programmed key or enter the code for the "Direct call pickup" feature. (2) Dial the number of the terminal which is ringing.
Calling - using your personal directory
to open your personal directory.
(2) Press the key on the keypad (1-9, *, 0, or #) that you programmed for the number you wish to reach.
Calling - using a programmed key
Pre-programmed keys on your terminal may be re-assigned to dial internal or external parties or to features. To call - using a programmed key: Lift the handset and/or press the programmed key of your choice. The call will be made automatically and the display screen will show the number being called.
Note: Programming of keys for speed dialing depends upon your system configuration.
Talking with two other people, internal and/or external, at the same time (conference call)
When you begin a call to a second person, the first is placed on hold. If you want to talk to them both at the same time: To cancel the conference and recover the first call, The second call will be terminated.

once more.

To call from your personal directory:
Note: In a typical terminal configuration, if you hang up during a conference, the other two parties will remain connected (this may occur even if both are on outside calls).

Hunt groups C A L L S

Your terminal may be a member of a hunt group. Hunt groups allow incoming calls to be answered by the next available terminal in the hunt group sequence.
Note: You can always contact a specific terminal within the group directly by dialing its individual number.
Temporarily leaving your hunt group To temporarily leave your hunt group: Enter the code for the "Station group - exit" feature
Note: You will continue receiving all calls dialed directly to your extension. To return to the group, press the appropriate programmed key or dial the code for the "Station group - entry" feature.
Putting a call on Common Hold
If you are a member of a group, and you are in conversation with a caller (internal or external party), you can put the call on common hold, allowing you (or any member of the group) to retrieve the call by pressing the Common hold key (to do this you must have a key programmed with the "Common hold" feature). To use Common Hold: (1) Press the key programmed: Common Hold (icon (2) Press this key again to retrieve the call.

will light up solid).

Common Hold is indicated to all other members of the group who have a common hold facility by the flashing icon and any one of them can then pick up this call by using their common hold key.
Calling an internal party on a pager
If your party doesnt answer and you know the person has a beeper (radio pager), you can page this person, to inform them of your call. Enter the "Paging request" feature code (see Table of Codes). You can also inform this person of your call, directly on their beeper, by entering the "Direct paging call" feature code (see Table of Codes) followed by your partys pager number. Your party can reply from any terminal in the company.
Option note: integration of a paging solution and a paging access arrangement depends upon the configuration of your system.

Dial-By-Name

To call your party by name instead of by number: (1) Search: Enter the partys name (or the first few letters of the name) on the keypad and press to run the search. (a) If the name entry has no spaces, the search is automatic - based on Name.
(2) Review results: When the search is complete, search results are displayed: (a) If the search is unsuccessful, the display suggests that the criteria be modified using key (b) On successful searches, the system offers the first name found and indicates the number of matching records: Smith John 01/05 (i) Press or to scroll through the names found (ii) Press
to display the number for the name offered. to call the number.
(3) When the required name is displayed, press
Note: During entry, press (Backspace) to correct errors This process can be interrupted, at any time, by
(b) If the name entry has one space (i.e. two words), you are offered two search options: Name (last name) or Name&F (last name & first name) 1 for last name search, or 2 for last name/first name search. (c) If the name entered contains two spaces (i.e. three words), the search is automatic - based on Name&F.

E A S E O F U S E

Personalizing your Premium terminal
To help you when making everyday calls, you can preselect certain features, create a personal directory, and program the free keys. To customize your phone: (1)
to enter Guide Mode, then
The display screen shows you two of the three menu choices; press:
: to enter Access Mode (to check the codes for the "Attendant call" and "Direct outside line" features). : to enter Programming Mode (to program the free keys or the directory). then, press for the number. : to display the terminal name, then
If you want access to the third feature,
Programming the free keys or the personal directory for your terminal
To program your terminal: go into Guide Mode: (1) (2) (3)
to display first two menu choices, to enter Programming Mode to display programming mode options: -- to program a free key.
Select a feature or dial a number or a feature code, then Select the key you want to program, and
- to program your personal directory or speed dialing list.
Dial the internal or external number you want to store (For external numbers,
remember to include 9, the code for the Direct Outside Line feature).
List of the features available
Broker call 3-party conference Barge-in Callback - set request Camp-on Call announcement Consultation call Paging Account code DTMF dialing Leave voice message Camp-on control
Select a key on the keypad (1-9, *, 0, or #) to assign, and
Programming your personal code
To choose or change your personal code: P (1) Dial the appropriate feature code for Password - change (2) Dial your (default) or existing personal code (3) Dial the new code, then dial your new code again to confirm it. Each digit of the code is indicated by an asterisk (****). (4)
Note: The default personal code for your terminal is 0000.
Choosing a display language
To select a display language: (1) Dial the "Language" feature code: Press to scroll through the languages available on your system. (For example, American English, French, Spanish, German, etc.). (2) Press the related numeric key to choose a language (3) To confirm your choice

(3) Enter the associate number. To cancel this number: (1) Dial the code for the "Associate number - change" feature. (2) Dial your own personal code. (3) Enter your own extension number.
Identifying the terminal: (1)

(2) (3)

END Menu

, then

to display the name for your terminal. to display your terminal number.
Setting an appointment reminder
To program either a wakeup call or an appointment reminder: (1) Dial the code for the "Wakeup/appointment reminder" feature (2) Enter the time of the reminder: two digits for the hour, two digits for the minutes (i.e., in 24-hour format - 1:30 PM is entered as 1330.) (3) Enter the number of the terminal to be called, or if this is your own terminal, enter nothing further. (4)
At the selected time, your telephone will ring and the display will indicate that it is an appointment or reminder call. To confirm the reminder - lift the handset and replace it.
Notes: If you do not respond the first time, the system will call you again. After the second attempt the call will be abandoned. If your terminal is being forwarded to another, the reminder call will not follow the forwarding. To cancel the appointment call, follow the same procedure you used to set it up, using either a programmed key or the code for the "Cancel wakeup/appointment reminder" feature.
You can make your terminal temporarily inaccessible to all incoming calls (except from the attendant) by doing the following: To put your terminal in Do-Not-Disturb mode: (1) Enter the code for the "Do not disturb" feature. (2) When prompted, enter your password. (3)
. Your display will indicate: "Do not disturb."
To cancel this feature, enter the code for "Do not disturb" again.
Forwarding calls when you are busy
To set immediate forwarding of your calls: (1) Dial the code for the "Forward on busy - Immediate" feature. (2) Following the voice guide, enter the number where the calls are to be forwarded - the display will indicate that your entry has been accepted.

Do not disturb

to confirm - the display will indicate that forwarding is in effect.
Saving a number, to call it later
If your party (internal or external) does not reply, you can store the number. To store a number (before you hang up): (1) (2)

STORE # STORE #

- the number you dialed will be saved. to ring it again later.

This number will remain in memory until it is used or replaced by another.

Hiding your identity

When you call an outside line that also subscribes to ISDN, your number is automatically transmitted. If available in your system, you may choose to hide your identity prior to making a call. (To use this feature, you need to have previously : programmed a key with the code "Secret identity"): To hide your identity on your next call: (1) Lift the handset. (2) Press the programmed key. (3) Hang up. To cancel this confidential status, follow the same procedure.
Note: Availability of this feature depends upon your system configuration.
Hiding your caller's identity
Whether your phone is in use or idle, you can hide the identity of your party. (To do this, you need to have previously programmed a key with the code "Identity display"). To activate (or to cancel) this feature, press the programmed key.
Allocating calls to customer account codes
To charge outside calls to customer account numbers: (1) Lift the handset and dial the code for the "Business account code prefix" feature. (2) Enter the appropriate account number. (3) Dial 9 and the external telephone number you are dialing.
Determining the cost of your last external call
To see the cost for your last external call: Enter the code for the "Chargeback/account reading" feature. The display will indicate time and cost information regarding your last outside call and the current cost total (depending upon your system configuration).
Calling an external "private" number
Even though personal (i.e. private) use of the phone may be restricted, you can make "private" calls by identifying them prior to making an external call.
To call an external private number: (1) Lift the handset and enter the code for the "Private call" feature. (2) Enter your PIN code then enter your password. (3) Dial the external number. Private calls will be charged separately.
Note: Private calls cannot be transferred to a different terminal.

A B S E N C E

Forwarding calls to another number (Forwarding - immediate)
You may forward your calls to another internal terminal or (if allowed in your system) to an external number. To forward your calls: or Enter the "Forwarding - immediate" feature code (see Table of Codes). (2) Dial the number of the telephone receiving the forwarded calls. The display shows that the forward has been accepted (Programming OK). (3) Press END or wait two seconds to return your set to normal mode. The display will show that calls are being forwarded and to what number.

Note: While in call forwarding mode, you can continue to make outgoing calls, but only the forwarded number can contact you.

FORWARD

Overflowing calls to an associate number
If you have already defined an associate number (see "Changing the associate number"), you can forward your calls to this (extension, voice mail, or other) number. You can forward calls to your associate to reflect any one of the available conditions. To forward calls to an associate number: (1) Enter the appropriate feature code (see Table of Codes) Forward if you do not answer within a specified time (Overflow on no answer), Immediate forwarding when your station is busy (Overflow on busy - immediate),
Forward if you do not answer or forward immediately if your station is busy (Overflow on no answer and overflow on busy - immediate). (2)

Forwarding on no answer

To forward your calls to another number (when you are away from your desk): (1) Dial the code for the "Forward on no answer" feature. (2) Following the prompts, dial the number to which calls are to be forwarded. The display will confirm that forwarding has been programmed. (3)
The station display will show that forwarding on no answer is in effect. Calls are forwarded after a period of time, when your terminal does not answer
Note: If your system permits, you may be able to forward calls to an outside number.
Forwarding on busy or no answer
(1) Dial the code for the "Forward on busy or no answer" feature. (2) Following the prompts, dial the number to which calls are to be forwarded. The display will confirm that forwarding has been programmed. END (3) to confirm.
The display will show that forwarding on busy or no answer is in effect.
To forward calls to another number (when your line is busy or you are away):
Forwarding your calls from a different terminal (Remote Forward)
The forwarding feature allows you to have your calls answered at other terminals or by voice mail system, and depends upon your system configuration. Your station display and the voice guide indicate if calls are being forwarded. Forwarding your calls from the terminal you are on (Follow me) If you are temporarily in another room, you may want your calls to be forwarded to you at that location. To set follow-me type forwarding (from the terminal receiving the transfer): (1) Enter the "Forwarding (Remote)" feature code (see Table of Codes). (2) Per the voice guide, enter your own terminal number. END. (3) Hang up or Forwarding calls from any terminal within the company If you wish to forward calls from one terminal to another terminal, you can activate the feature from the destination terminal (or from a third terminal): To set remote forwarding (from any terminal to any terminal if feature has been enabled in your configuration): (1) Enter the "Forwarding (Remote)" feature code (see Table of Codes). (2) Per the prompts, dial the number receiving the transferred calls (destination). (3) Enter the terminal number to be forwarded (your own or a third partys). END (4) Hang up or.

to check the list of internal calls to see the number of calls received (Display XX Msg NO ANS) to display the first callers number. to call this party back, or to go on to the next message
Note: If your callback is not answered, the call stays on the list. The message is deleted if you: dont call the number back, go to the next message , or press END to quit.
Checking recorded (voice mail) messages: and
to see the total number of recorded messages, then
and follow the voice guide instructions.

Locking your terminal

This feature prevents any calls from being made at your terminal, and any changes from being made to its programming.
To lock your terminal: Enter the "Lock" feature code. To unlock your terminal: follow the same procedure, then enter your password.
Forwarding your calls to your personal pager
This enables people to page you if you are within range of your internal paging system. To forward calls to your pager: (1) Enter the desired forwarding feature code (see Table of Codes). (2) Enter the number of your portable beeper.
Option note: integration of a paging solution and a paging access arrangement depend upon the configuration of your system.
Replying when your personal pager sounds A B S E N C E
If you receive a page and are still in the building, you can reply to it from any company phone. To reply to a page on your beeper: (1) Dial the code for the "Paging reply" feature. (2) Dial your own terminal number - you will be put through to the person who paged you.
Calling back the last internal caller whose call went unanswered
You can call back the last internal caller (whose call you missed), even without knowing who it was. To call back the last caller that you missed: (1) Dial the code for the "Last caller call back" feature. The last caller's identity will be displayed. (2) Wait a few moments for the system to dial the last caller, or press the programmed key to dial immediately
Reviewing the log of external calls
When you are away, identified calls (up to 16) received from outside lines will be logged. The CALL LOG icon indicates if there are calls on the log. To review the log of external calls: (1) (2) (2)

CALL LOG

- The display will show the number(s) that called you. to call the number displayed.
to scroll through the calls to review the list.
. See also Reviewing the list of internal calls

GLOSSARY

BARGE-IN Feature that enables a station to intrude into a conversation already in progress between two other parties (at least one of whom is internal). BROKER CALL Feature which allows you to conduct two conversations at the same time, switching from one to the other, as needed. CALL PICKUP Feature which allows you to pick up a call coming into a different terminal within the same call pickup group. CONFERENCE CALL Feature which allows you to speak with two parties at the same time. DTMF DIALING Acronym for: Dual Tone Multi-Frequency dialing. DTMF (Tone) dialing transmits audible codes over the telephone line, allowing the caller to operate equipment or systems (e.g., bank, automated attendant, remote-operated answering machine, etc.) by telephone. HOLD Feature which allows you to have a party wait while you perform a second operation, and then return to the call at the same station.
HUNT GROUP Set of terminals configured so that incoming calls can be answered by the next available terminal in the hunt group sequence. A hunt group may be assigned a specific number in the directory or phone book. INTERPHONE MODE Activated by pressing the MUTE key, Interphone mode allows you to answer incoming internal calls immediately, without having to lift the handset. ISDN Integrated Services Digital Network. LED Acronym for: Light Emitting Diode LINE KEY Key (button) which provides access to a station line. MANAGER/ASSISTANT The range of enhanced services such as screening, forwarding, etc., available between a station used by a manager and assistant, etc. MULTI-LINE TERMINAL A telephone terminal which has two or more line keys. NIGHT SERVICE Feature used after hours or when the attendant is away, which allows incoming calls to be answered from any terminal.
PARKING Feature which allows a call to be placed on a specific type of hold, and to be retrieved on another terminal in the system. PERSONAL CODE (PASSWORD) Code which acts as a password to control access to programming features and for locking your terminal. (default: 0000). PERSONAL DIRECTORY Directory containing the Speed Dialing telephone numbers for a specific terminal. PICKUP GROUP Set of terminals configured to allow group members to pick up call coming into a different terminal within the group, at their own station. SCHEDULED CONFERENCE Telephone conference consisting of as many as 29 (internal and external) parties, held at a prearranged time, with controlled access via a multi-digit code. SCREENING Feature available to a manager/assistant pair, allowing calls to the manager to be intercepted by one or more assistants. SINGLE-LINE TERMINAL Telephone which has one only line available (no line keys). SYSTEM DIRECTORY Directory containing the Speed Dialing numbers available to terminals attached to your system.
TRANSFER Feature which allows you to pass a call to another user within your system.

A account codes, 41 answering a call, 18 answering a night service bell, 24 answering other calls during a conversation, 18 appointment reminder, 38 associate number, changing, 37 associate, calling, 17 attendant, calling, 16 B Barge-in, 25 Barge-in, privacy/protection against, 26 Broker calls, 20 call announcement, 26 C call pickup (in your call pickup group), 20 call pickup (not in your call pickup group), 20 callback, requesting, 23 Callback requests, answering, 49 calling - using a programmed key, 21 calling - using your personal directory, 21 calling a 2nd person, 17 calling a number - using the system directory, 25 calling a party through the station speaker, 26 Camp-on, 23 cancel forwarding from another terminal, 48 cancel forwarding from the receiving terminal , 47 cancel forwarding from your terminal, 47 Canceling Forwarding , 47 57
Common hold, 27 Compliance, 60 Conference call - two other people, 21 conference, entering a scheduled, 24 conferencing, transferring a caller into a, 25 Consultation Call (Calling a 2nd person during a call), 17 cost, last external call, 41 customer account codes, 41 D Dial by name, 28 display adjustment, 37 display language, choosing, 34 Do not disturb, 39 E equipment, care of, 60 external call, 16 external calls (log), 52 F features list, 33 Forwarding on busy or no answer, 45 Forwarding on no answer, 45 Forwarding calls from any terminal within the company, 46 Forwarding calls to a recorded message (voice mail), 47 Forwarding calls to another number (Forwarding immediate), 44
Forwarding calls when you are busy, 39 Forwarding your calls from a different terminal (Remote Forward), 46 Forwarding your calls from the terminal you are on (Follow me), 46 Forwarding your calls to your personal pager, 51 Forwarding, selective, 48 G GLOSSARY, 53 H handset volume, 36 Hands-free, 34 Hold, 19 hunt group, temporarily leaving, 27 Hunt Groups, 27 I Identifying the terminal you are on, 38 identity, hiding, 40 identity, hiding a caller's, 41 internal call, 16 internal calls (list), 50 L language display, 35 last caller, 52 locking, 50 'losing' a call on hold, 20 M messages, checking, 48 messages, checking recorded (voice mail), 50 microphone (mute), 36 O Overflowing calls to an associate number, 44 P pager, calling, 28 58
pager, replying to, 51 Parking a call, 22 personal code, 34 personal directory, 33 Personalizing your Premium terminal, 32 Picking up calls ringing at another terminal, 20 privacy, 26 private external calling, 42 Programming the free keys or the directory for your terminal, 32 R Redial, 36 reminder call, 38 ringer (melody and volume), 36 S saving a number, to call it later, 40 station speaker, 35 station speaker volume, 35 switching between calls (Broker Calls), 36 T transferring a call, 19 V voice mail, checking, 50
Care of equipment: Caution: never allow the telephone equipment to become wet. You may however, use a damp cloth to gently clean the telephone. Never use solvents on the telephone equipment, as they may damage the surfaces of your telephone set. Never spray cleaning products of any kind on or into your set. Compliance/Regulations: This device complies with Part 68, FCC Rules. FCC Registration Number: 2DH FRC - 34608 - PF - E Ringer Equivalence: 0.6B HAC This device complies with Part 15, of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesirable operation. This terminal has been designed for connection to an Alcatel OmniPCX 4400.