Alcatel OmniPCX Office Alcatel 4028/4029

User manual

Introduction
Thank you for choosing a 4028/4029 telephone manufactured by Alcatel. Your 4028 (IP) or 4029 (digital) terminal has a new ergonomic layout for more effective communication. A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program your telephone, a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section, communication is even more convenient using the audio keys (loudspeaker, hands free), using the convenient alphabetic keypad, you can call your correspondents by name.

How to use this guide

Actions
Lift the receiver. Hang up.

Keypad

Numeric keypad. Alphabetic keypad. Specific key on numeric keypad.

Navigator

Move the navigation key up, down, to the left or to the right. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens.

Display and display keys

Smith John

Audio keys

Loudspeaker, hands free. Adjustment reduce. Adjustment increase.
Partial view of display. Display key.
Programmable keys and icons
Line key. Icon corresponding to key.

Other fixed keys

Fixed key. MENU key. Voice mail access key.

Other symbols used

Means that the function is accessible from the Menu page. Means that the function is accessible from the Perso page. Means that the function is accessible from the Info page. Means that the function is subject to programming. If necessary, contact your installer. These symbols can be supplemented by small icons or text.

Contents

Getting to know your telephone. p.6 1. Description of the screens. p.7
1.1 1.2 1.3 Welcome screens. p.7 Call management screen. p.8 Application screen. p.8

Keep in touch. p.20

5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17 Selecting calls to be diverted. Diverting calls to another number (immediate diversion). Diverting your calls to your voice message service. When you return, consult recorded messages. Activate/disable the personal assistant. Personal assistant: reaching you with one number only. Diverting calls to your pager. Forwarding your calls from the receiving terminal (Follow me). Applying a selective diversion. Diverting all group calls. Cancelling all diversions. Cancelling a specific diversion. Diverting calls when your line is busy (divert if busy). Do not disturb. Leaving a recorded message for internal callers. Consulting written messages. Message notification. p.20 p.20 p.20 p.20 p.21 p.21 p.21 p.21 p.21 p.21 p.22 p.22 p.22 p.22 p.22 p.23 p.23
Using your telephone. p.9
2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 Making a call. Receiving a call. Using the telephone in "Hands free" mode. Activating the loudspeaker during a conversation (receiver lifted). Calling your correspondent by name (company directory). Make calls via your programmed call keys. Calling from the common directory. Filtering calls using the voice mailbox. Redialling. Requesting automatic callback if internal number is busy. Answering an internal call in intercom mode. Sending DTMF signals. Mute, so that your correspondent cannot hear you. p.9 p.9 p.9 p.10 p.10 p.10 p.10 p.11 p.11 p.11 p.11 p.12 p.12

Managing your charges. p.24
6.1 6.2 Charging your calls directly to business accounts. p.24 Finding out the cost of an outside call made for an internal user from your terminal. p.24
During a conversation. p.13
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 Making a second call during a conversation. Answering a second call during a conversation. Switching between calls (Broker call). Transferring a call. Three-way conference with internal and/or external correspondents (conference). Placing a call on hold (hold). Placing an outside call on hold (parking). Intrusion into an internal conversation. Store a number. Adjust audio volume. p.13 p.13 p.13 p.14 p.14 p.14 p.15 p.15 p.15 p.15
Programming your telephone. p.25
7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 7.10 7.11 7.12 7.13 7.14 7.15 Initializing your voice mailbox. Customising your voice greeting. Modifying your personal code. Configuring the telephone ringer. Adjusting screen brightness. Selecting the welcome page. Selecting language. Programming direct call keys. Programming direct call keys. Programming an appointment reminder. Identify the terminal you are on. Broadcasting background music on your loudspeaker. Lock / unlock your telephone. Configuring the audio jack of your telephone. Activating/deactivating "forced headset" mode. p.25 p.25 p.25 p.25 p.26 p.26 p.26 p.26 p.27 p.27 p.27 p.27 p.27 p.28 p.28

Sharing. p.16

4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 Receiving supervised call ringing. Answering the general bell. Manager/secretary filtering. Call pick-up. Answering briefly in place of the operator. Hunting groups. Calling an internal correspondent on his/her pager. Answering a call on your pager. Calling a correspondent on his/her loudspeaker. Sending a written message to an internal correspondent. Send a voice message copy. Sending a recorded message to a number / a distribution list. Broadcasting a message on the loudspeakers of a station group. p.16 p.16 p.16 p.16 p.17 p.17 p.17 p.17 p.17 p.18 p.18 p.19 p.19
Guarantee and clauses. p.29
Getting to know your telephone

Telephone

Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the screen. Transfer icon: pressing the key next to this icon allows you to program or change the transfer function. Headset connected. Silent mode activated. Appointment programmed. Telephone locked.

Indicator light

Adjust the tilt of the screen

Handset

Flashing green: incoming call. Flashing orange: alarm.
Display keys: pressing a display key activates the function shown associated with it on the screen.

Navigation

OK key: used to validate your choices and options while programming or configuring.
Left-right navigator: used to move from one page to another.
Up-down navigator: used to scroll through the content of a page. Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation, provides access to welcome screens (Menu, Info,.) and to return to the conversation icon screens.

Welcome screens

Alcatel 4028
Menu page: contains all functions and applications accessible via the keys associated with the words on the screen. Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.
Socket for connecting headphones or a Hands-free / Loudspeaker unit

Alphabetic keypad

Call display
Incoming call. Call in progress or outgoing call.

Audio keys

Hang-up key:; to terminate a call. Hands-free/Loudspeaker Key:to make or answer a call without lifting the receiver. Lit in hands-free mode or headset mode (short press). Flashing in loudspeaker mode (long press). Intercom/Mute key: During a conversation: press this key so that your correspondent can no longer hear you. Terminal idle: press this key to answer calls automatically without picking up the receiver. To adjust the loudspeaker or handset volume up or down
If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call. Left-right navigator: used to check calls.

Call on hold*.

Extension unit
Function keys and programmable keys
Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.
An extension unit can be fitted to your telephone. This provides additional keys which can be configured as function keys, line keys, call keys etc. To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position.

Messaging key to access various mail services: if the key flashes, a new voice message or a new text message has been received. 'Redial' key: to access the 'Redial' function.
Programmable key (F1 and F2 keys): Lit when the function associated with the key is activated.
Description of the screens
Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or modified via the Information key.

Menu page

Perso page

Info page

Time and status icon Date Call forwarding icon Stationary: no forwarding activated. Rotating: forwarding activated Scroll bar: shows the position on a page Displays the content of the page selected Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.
Menu page: contains all functions and applications accessible via the keys associated with the words on the screen. From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling back one of the last 10 numbers or intercepting calls.
Up-down navigator: used to scroll through the content of a page.

Call management screen

Application screen

Incoming call icon

Time and status icon

Application name

Call holding icon

Call in progress icon

Application screen Events screen
Pop-up display of functions accessible while the call is taking place
Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). When a call is in progress, use the left-right navigator to look at held or incoming calls.
Application screen: displays information relevant to programming or configuring the telephone. Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc.
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer function will not be available between a call in progress or a held call and an incoming call. Back/Exit key: used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc. Calls can also be managed from the Perso page. While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him.

Using your telephone

Making a call

Receiving a call

Paul is calling
dial directly the number for your call

lift the receiver

number required

hands free

press the key next to the 'incoming call' icon
Using the telephone in 'Hands free' mode

Terminal idle:

programmed line key

correspondent s name

you are in hands free mode

Paul in conversation

during a conversation
To make an external call, dial the outside line access code before dialling your correspondent's number. 9 is the default code for an outside line.

press and release

Call in progress:

terminate your call

For the operator, dial '0' (by default).
If the internal or outside number does not reply:
During a conversation, you can lift the receiver without terminating the call.

Interphon

Callback
broadcast a message on the loudspeaker of the free terminal
request callback to a busy terminal

send a written message

go to next screen

If name is not OK:

1stname
Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker
erase last letter entered
the loudspeaker key flashes

extend search in list

show next name
activate loudspeaker (long press)

The key is no longer lit

show previous name

return to main menu

adjust volume (7 levels)
deactivate loudspeaker (long press)
Make calls via your programmed call keys
press and release the loudspeaker key to switch to hands free mode (light steady).
Calling your correspondent by name (company directory)

access the 'Perso' page

find the correspondent you want to call from the programmed call keys
call the chosen correspondent
proposes a name followed by a corresponding telephone number and sequence number in list
Dial by name Paul 001/003
Calling from the common directory
first letters of your correspondents name If name is OK:
Your terminal has access to a common directory of outside numbers.

make the call

directory number
Call back on the last 10 number dialled:
Filtering calls using the voice mailbox
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.

RedialLst

Activating call screening:
'Redial' key (long press)

reach the 'Menu' page

enter your personal 'voice mailbox password screening' programmed key When you receive a call:
same key to stop listening and deactivate the screening
select the No. in the last ten issued

call required number

Paul is screened
Requesting automatic callback if internal number is busy
you hear the message left by your caller
name or number of the caller
hands free to take the call

internal number busy

callback request acknowledged
Cancelling callback request:

to stop listening only

cancellation of callback request acknowledged

Redialling

Answering an internal call in intercom mode
Redialling the last number dialled (redial):
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the callers identity.

last number redial

To activate - Terminal idle:
'Redial' key(short press)
corresponding LED lights up
When your caller hangs up, intercom mode remains active.
To deactivate - Terminal idle:
the corresponding LED goes out

Sending DTMF signals

During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.

MFcode

to activate
The function is automatically cancelled when you hang up.
Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:

The key lights up

disable microphone

resume the conversation

During a conversation
Making a second call during a conversation
Answering a second call during a conversation
A second correspondent is trying to call you:

New call

number of second correspondent

Answer call displayed:

name or no. of the caller displayed for 3 seconds

SpeedDial

John in conversation
to call a number in the select the no. in the directory last ten issued if your telephone allows this operation Other methods for calling a second correspondent:

the first call is on hold

Answer

the first call is on hold line key for which icon is flashing To return to your first caller and end the conversation in progress:
Dial directly the number for your call. Name of second correspondent. - To access the 'Redial' function (short press). - Call back on the last 10 number dialled (press and hold). Programmed line key.
key associated with the 'incoming call' icon
To cancel your second call and recover the first:
Switching between calls (Broker call)
During a conversation, a second call is on hold. To accept the second call:
If you make an error, hang up: your telephone will ring and you will recover your first call.
your first call is placed on hold
After the conference, to leave your two correspondents talking together:

Transferring a call

Transfer
To transfer your call to another number:

cancel the conference

during a no. of the 2nd conversation terminal If the number receiving the transfer answers:
Placing a call on hold (hold)

Exclusive hold:

During a conversation, you wish to place the call on hold and recover it later, on the same telephone.

Paul on hold

You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above.
during a conversation Recover the call on hold:
your call is placed on hold
Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).
Three-way conference with internal and/or external correspondents (conference)
key associated with the 'incoming call' icon Common hold (subject to programming):
To recover your call on any telephone in your system.
During a conversation, a second call is on hold:

Confer

select the 'conference' function
Cancel conference and return to first correspondent (if conference is active):
Recover the call on hold from any telephone:
Hang up on all correspondent (if conference is active):
Placing an outside call on hold (parking)

Store a number

You can place an outside call on hold and recover the call on another telephone:
During a call, to save the number onto a call key:

SaveToRep

during a conversation To recover the parked call:

Pickup

----------

Unpark

number of telephone from which call was parked
If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator.
press a call key on the Perso page

enter the name of your correspondent

Adjust audio volume

During a call, to adjust the volume level of the loudspeaker or receiver:
Intrusion into an internal conversation
Your correspondents line is busy. If the number is not protected and if authorised, you can intrude into the call:

Intrus

same key to exit Protection against intrusion:
'protection of a call' programmed key

enter the number

Protection is cancelled when you hang up.

Sharing

Receiving supervised call ringing

Call pick-up

To receive the special ringing for calls to another number:
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
If the telephone ringing is in your own pick-up group:
Supervised call ringing programmed key

same key to cancel

'group call pick-up' programmed key If the telephone ringing is not in your pick-up group:
Answering the general bell
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:

GenBell

number of telephone ringing
Manager/secretary filtering
'telephone call pick-up' programmed key
System configuration allows manager/secretary groups to be formed, so that the managers calls can be directed to one or more secretaries.
The system can be configured to prevent call pick-up on certain telephones.
From the managers or secretarys telephone:
incoming calls are filtered by a chosen person (secretary, etc.)

Filter programmed key

Filtering is indicated on the managers telephone by the icon corresponding to the filtering programmed key.
Answering briefly in place of the operator
Calling an internal correspondent on his/her pager
Outside calls to the operator will ring on your telephone and you can answer the call:
The number called does not answer and you know that the person called has a pager:
your telephone will ring at the same time as the switchboard

Paul is alerted

Operator help programmed key Calls to the switchboard:
calls to the switchboard will ring on your telephone
your correspondent does not reply

'page' programmed key

paging in progress is displayed
Operator help programmed key
Your correspondent can answer from any telephone in the system.

Hunting groups

Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.
Answering a call on your pager
A call on your pager can be answered from any telephone within the system.
no. of group to be called Temporary exit from your hunting group/Return into your group:

your pager beeps

'answer page' programmed key

your group number

'exit group' programmed key
Calling a correspondent on his/her loudspeaker
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondents phone:
Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number.
you are connected to the loudspeaker on your correspondents phone (if he/she has the hands free function)
Sending a written message to an internal correspondent
Send a voice message copy
display number of new and old messages

Consult

number to be called Predefined message:
Text Mail Call me back 01/27
enter the first letters of the name

personal code

Sendcopy

Gotomsg

first message in list (27)
select the message to be sent
enter the no. of the message to be sent (01 to 27)

apply your choice

select message to copy by consecutive presses

Sendmsg

number to be called

correspondents name

Language

Record

send message
change language of message Personal message:

Create

record a comment*

* To record a comment:

Voice mail Ready to record

Voice mail recording

start recording the comment
apply your choice create a temporary personal message (alphabetic keypad) The 27 standard messages are shown below:
Call me back Call me back tomorrow Call me back at _:_ (*) Call back _____ (*) Call the attendant Call the secretary I will call back at _:_ (*) Use paging Please fetch your fax Please fetch your mail Please cancel your forwarding Visitors are waiting You are expected at reception Meeting at _:_ (*) 27 (*) Meeting on ___ (*) Meeting on ___ at _:_ (*) Out for a while Absent for the rest of the day Absent, back at _:_ (*) Absent, back on ___ at _:_ (*) On vacation, back on ___ (*) External meeting External meeting, back on ___ (*) I am in room nr __ (*) In a meeting - do not disturb At lunch Indisposed Messages to be completed using numeric keypad

Managing your charges
At the end of the call, you are called back and you can: 1. Read information concerning call (cost, duration, number of units.).
Charging your calls directly to business accounts
You can charge the cost of your outside calls to business account numbers.
name of internal user and cost of call
2. Print a charge ticket.
3. Terminate consultation.
password for this enter the number internal telephone of the terminal to receive the message Adding or changing a business code during a call: Business account code programmed key
enter number for correspondent
Business account code during call programmed key
Finding out the cost of an outside call made for an internal user from your terminal
the call is placed on hold
during an internal conversation
programmed key 'Meter Total Recall'

outside number called

transfer call to your correspondent on hold
Programming your telephone
Initializing your voice mailbox
Modifying your personal code
Your personal code is used to access your voice mailbox and to lock your telephone.
light flashes enter your personal code then record your name according to voice guide instructions

My options

Password
Customising your voice greeting

old code (4 digits)

new code (4 digits)
You can replace the greeting message by a personal message.
As long as your voice mailbox has not been initialized, personal code is 1515.

Mailbox

Persomsg
Configuring the telephone ringer

My Phone

Ringing

to start recording

Default

Choose the tune:

to pause recording
to return to the default message

Melody

Select the melody of your choice (16 tunes)
Adjusting the ringer volume:

Volume

select the volume of your choice (12 levels)
Activate/deactivate silent mode:

Selecting the welcome page

Silent

This function is used to choose the page displayed by default on the telephone.
Activate/disable meeting mode (progressive ringing):

to deactivate

Homepage

Progress.

Activate/deactivate discreet ring mode:
select the default page (consecutive presses)
Adjust ringer volume while a call arrives:

Selecting language

adjusting the ringer volume

your telephone rings

Adjusting screen brightness
select the language of your choice

Contrast

Programming direct call keys (Perso page:)

Screen

enter the name
increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys
To cancel your reminder request:
Programming direct call keys (F1 and F2 keys)

Appointmt

press a programmable key (F1 or F2)
select the type of appointment (temporary or permanent)
Identify the terminal you are on
The number of your telephone is displayed on the 'Info' page.
Access the Info page using the navigator.
Programming an appointment reminder
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
Broadcasting background music on your loudspeaker
You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
when telephone is not in use, background music is played

(Long press)

same key to cancel (Long press)
apply the appointment time At the programmed time, your telephone rings:
enter time of appointment
The music stops when a call is made or received and starts again when you hang up.
If you are in conversation, the display flashes and an audio tone is generated. After three calls without reply, a temporary request is cancelled but a permanent request remains in memory. If your calls are diverted to another terminal, the diversion is not applied to the reminder call.
Lock / unlock your telephone
your telephone is locked/unlocked

depending the displayed informations, enter your password or confirm
Configuring the audio jack of your telephone
By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.

Headset

Handsfree

Ldspeaker

Activating/deactivating 'forced headset' mode
'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver.

FcedHead

activating/deactivating 'forced headset' mode

Guarantee and clauses

Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this users manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. Earpiece may retain magnetic objects. The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit. Declaration of compliance EC: We, Alcatel Business Systems, hereby declare that we assume the Alcatel 4028/4029 product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer.

howtoc

Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Copyright Alcatel Business Systems. 2005. All rights reserved. MU19003BSAA-O400ed01-0705

Alcatel OmniPCX Office Alcatel 4028/4029

User manual

Introduction
Thank you for choosing a telephone from the 4028/4029 range manufactured by Alcatel. Your 4028 (IP set)/4029 (digital set) terminal has a new ergonomic layout for more effective communication. A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program your telephone. a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section, communication is even more convenient using the audio keys (loudspeaker, hands free), using the convenient alphabetic keypad, you can call your correspondents by name.

How to use this guide

Actions
Lift the receiver. Hang up.

Keypad

Numeric keypad. Alphabetic keypad. Specific key on numeric keypad.

Navigator

Move the navigation key up, down, to the left or to the right. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens.

Display and display keys

Smith John

Audio keys

Loudspeaker., hands free. Adjustment reduce. Adjustment increase.
Partial view of display. Display key.
Programmable keys and icons
Line key. Icon corresponding to key.

Other fixed keys

Fixed key. MENU key. Voice mail access key.

Other symbols used

Means that the function is accessible from the Menu page. Means that the function is accessible from the Perso page. Means that the function is accessible from the Info page. Means that the function is subject to programming. If necessary, contact your installer. These symbols can be supplemented by small icons or text.

Contents

Getting to know your telephone. p.6 1. Description of the screens. p.7
1.1 1.2 1.3 Welcome screens. p.7 Call management screen. p.8 Application screen. p.8

Keep in touch. p.21

6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 6.16 6.17 Selecting calls to be diverted. Diverting calls to another number (immediate diversion). Diverting your calls to your voice message service. When you return, consult recorded messages. Activate/disable the personal assistant. Personal assistant : reaching you with one number only. Diverting calls to your pager. Forwarding your calls from the receiving terminal (Follow me). Applying a selective diversion. Diverting all group calls. Cancelling all diversions. Cancelling a specific diversion. Diverting calls when your line is busy (divert if busy). Do not disturb. Leaving a recorded message for internal callers. Consulting written messages. Message notification. p.21 p.21 p.21 p.21 p.21 p.22 p.22 p.22 p.22 p.22 p.23 p.23 p.23 p.23 p.23 p.24 p.24
Using your telephone. p.9
2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 Making a call. Receiving a call. Using the telephone in "Hands free" mode. Activating the loudspeaker during a conversation (receiver lifted). Calling your correspondent by name (company directory). Make calls via your programmed call keys. Calling from the common directory. Filtering calls using the voice mailbox. Redialling. Requesting automatic callback if internal number is busy. Answering an internal call in intercom mode. Sending DTMF signals. Mute, so that your correspondent cannot hear you. p.9 p.9 p.9 p.9 p.10 p.10 p.10 p.10 p.11 p.11 p.11 p.11 p.12
Managing your charges. p.25
7.1 7.2 Charging your calls directly to business accounts. p.25 Finding out the cost of an outside call made for an internal user from your terminal. p.25
During a conversation. p.13
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 Making a second call during a conversation. Answering a second call during a conversation. Switching between calls (Broker call). Transferring a call. Transfer a call to the voice mailbox of an absent party. Three-way conference with internal and/or external correspondents (conference). Placing a call on hold (hold). Placing an outside call on hold (parking). Intrusion into an internal conversation. Store a number. Adjust audio volume. p.13 p.13 p.13 p.14 p.14 p.14 p.14 p.15 p.15 p.15 p.15

Programming your telephone. p.26
8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8 8.9 8.10 8.11 8.12 8.13 8.14 8.15 8.16 Initializing your voice mailbox. Customising your voice greeting. Modifying your personal code. Configuring the telephone ringer. Adjusting screen brightness. Selecting the welcome page. Selecting language. Programming direct call keys. Programming direct call keys. Erase a programmed key. Programming an appointment reminder. Identify the terminal you are on. Broadcasting background music on your loudspeaker. Lock / unlock your telephone. Configuring the audio jack of your telephone. Activating/deactivating "forced headset" mode. p.26 p.26 p.26 p.26 p.27 p.27 p.27 p.27 p.28 p.28 p.28 p.28 p.29 p.29 p.29 p.29
'Meet me' conference. p.16
4.1 4.2 Initiate a 'Meet me' conference. p.16 Join a 'Meet me' conference. p.16

Sharing. p.17

5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 Receiving supervised call ringing. Answering the general bell. Manager/secretary filtering. Call pick-up. Answering briefly in place of the operator. Hunting groups. Calling an internal correspondent on his/her pager. Answering a call on your pager. Calling a correspondent on his/her loudspeaker. Sending a written message to an internal correspondent. Send a voice message copy. Sending a recorded message to a number / a distribution list. Broadcasting a message on the loudspeakers of a station group. Modify the automated attendant welcome message remotely. p.17 p.17 p.17 p.17 p.17 p.18 p.18 p.18 p.18 p.18 p.19 p.19 p.20 p.20
ACD : Agent set - Supervisor station. p.30
9.1 9.2 9.3 9.4 9.5 9.6 9.7 9.8 9.9 9.10 Agent set. Open an agent session (login). ACD application welcome screen. The four operating statuses of the agent set. Changing the operating status of the set. Modifying your personal code. Integrating another group/leaving a group. Agent set. Supervisor station. Supervising group mailboxes. p.30 p.30 p.30 p.30 p.30 p.30 p.31 p.31 p.31 p.31
Guarantee and clauses. p.32
Getting to know your telephone
Adjust the tilt of the screen

Handset

Flashing green: incoming call. Flashing orange: alarm.

Display and display keys

Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the screen. Transfer icon: pressing the key next to this icon allows you to program or change the transfer function. Headset connected. Silent mode activated. Appointment programmed. Telephone locked.

Menu page

Perso page

Info page

Time and status icon Date Call forwarding icon: Stationary: no forwarding activated. Rotating: forwarding activated - blue: immediate forwarding - orange: forwarding if busy or absent Displays the content of the page selected
Scroll bar: shows the position on a page
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.
Menu page: contains all functions and applications accessible via the keys associated with the words on the screen. From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling back one of the last numbers or intercepting calls.
Up-down navigator: used to scroll through the content of a page.

Call management screen

Application screen

Incoming call icon

Time and status icon

Application name

Call holding icon

Call in progress icon

Application screen Events screen
Pop-up display of functions accessible while the call is taking place
Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). When a call is in progress, use the left-right navigator to look at held or incoming calls.
Application screen: displays information relevant to programming or configuring the telephone. Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc.
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer function will not be available between a call in progress or a held call and an incoming call. Back/Exit key: used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc. Calls can also be managed from the Perso page. While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him.

you hear the message left by your caller

show next name

show previous name
name or number of the caller
hands free to take the call
Make calls via your programmed call keys

to stop listening only

access the 'Perso' page
find the correspondent you want to call from the programmed call keys
call the chosen correspondent

Redialling

Answering an internal call in intercom mode
Redialling the last number dialled (redial):
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the callers identity.
To activate - Terminal idle:

last number redial

corresponding LED lights up
'Redial' key(short press)
Call back on the last 10 number dialled:
When your caller hangs up, intercom mode remains active.
To deactivate - Terminal idle:

RedialLst

'Redial' key (long press)

reach the 'Menu' page

The corresponding LED goes out

Sending DTMF signals

select the No. in the last ten issued

call required number

During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.
Requesting automatic callback if internal number is busy

MFcode

internal number busy
callback request acknowledged

to activate

The function is automatically cancelled when you hang up.
Cancelling callback request:
cancellation of callback request acknowledged
Automatic callback is not available if the set of your correspondent is free or if you are put on hold when the set is busy.
Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:

The key lights up

disable microphone

resume the conversation

During a conversation
Making a second call during a conversation
Answering a second call during a conversation
A second correspondent is trying to call you:

Newcall

number of second correspondent

Answer call displayed

name or no. of the caller displayed for 3 seconds

SpeedDial

John in conversation

Confer

select the 'conference' function
Recover the call on hold from any telephone:
Protection against intrusion:
'communication protection' programmed key

enter the number

Placing an outside call on hold (parking)
Protection is cancelled when you hang up.
You can place an outside call on hold and recover the call on another telephone:

Store a number

during a conversation To recover the parked call:

Pickup

During a call, to save the number onto a call key:

SaveToRep

Unpark

----------

number of telephone from which call was parked
If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator.
press a call key on the Perso page
enter the name of your correspondent

Adjust audio volume

Intrusion into an internal conversation
During a call, to adjust the volume level of the loudspeaker or receiver:
Your correspondents line is busy. If the number is not protected and if authorised, you can intrude into the call:

Intrus

same key to exit

adjust audio volume

'Meet me' conference
The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.

4.2 4.1

Join a 'Meet me' conference
Initiate a 'Meet me' conference
Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).
In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code.
When the system prompts you to enter a code or password, you are allowed 3 attempts before the system rejects your request.

lift the receiver (see Making a call)
enter the joining code for the 'Meet me' conference
from the outside, dial the 'Meet me' conference joining call number
You are in conference mode
enter the 'Meet me' conference activation code
from the outside, dial the 'Meet me' conference activation call number
enter your telephone number (internal)
enter the conference access code
Joining code : this code is defined by the administrator during system configuration.

the conference is set-up

Call number for joining the 'Meet me' conference: this call number allows the participants to join a conference from an external set. This number must have been defined previously by the system administrator.
enter your personal password
An audible beep sounds when a participant joins the conference. 2 audible beeps sound when a participant leaves the conference.
Activation code : this code is defined by the administrator during system configuration, Call number for activating the 'Meet me' conference: this call number is used by the conference master when he wishes to initiate a conference from an external set. This number must have been defined previously by the system administrator, password: the default password cannot be used. If necessary, refer to chapter: "Modifying your personal code". You cannot join a conference if the maximum allowed number of participants is already reached.
When the conference master on-hooks, all the communications will be cut-off.
If the conference has not yet been set up by the conference master you are put on hold until the conference is initiated (5 minutes maximum).
If you cannot directly reach the conference, you have to call first an internal user or an automatic operator. This one dials the call number for joining the 'Meet-me' conference and then transfers your call (10 seconds).

Sharing

Receiving supervised call ringing

Call pick-up

To receive the special ringing for calls to another number:
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.

If the telephone ringing is in your own pick-up group:
Supervised call ringing programmed key

same key to cancel

'group call pick-up' programmed key If the telephone ringing is not in your pick-up group:
Answering the general bell
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:

GenBell

number of telephone ringing
Manager/secretary filtering
'set call pick-up' programmed key
System configuration allows manager/secretary groups to be formed, so that the managers calls can be directed to one or more secretaries.
The system can be configured to prevent call pick-up on certain telephones.
From the managers or secretarys telephone:
incoming calls are filtered by a chosen person (secretary, etc.)
Answering briefly in place of the operator

Filter programmed key

Outside calls to the operator will ring on your telephone and you can answer the call:
your telephone will ring at the same time as the switchboard
Filtering is indicated on the managers telephone by the icon corresponding to the filtering programmed key.
Operator help programmed key Calls to the switchboard:
calls to the switchboard will ring on your telephone
Operator help programmed key

Hunting groups

Answering a call on your pager

Hunting group call:

certain numbers can form a hunting group and can be called by dialling the group number.
A call on your pager can be answered from any telephone within the system.

your pager beeps

no. of group to be called Temporary exit from your hunting group:/Return into your group:
'answer paging' programmed key

your group number

Calling a correspondent on his/her loudspeaker
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondents phone:
'leave group' programmed key

Paul is alerted

you are connected to the loudspeaker on your correspondents phone (if he/she has the hands free function)
Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number.
your correspondent does not reply

Consult

Sendcopy
correspondent s no. or list no. (00 to 50)
correspondents name or list name (00 to 50)
other correspondents if necessary
select message to copy by consecutive presses

start message recording

record a comment*

replay message

re-record a message
Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
speak, you have 20 seconds
number of broadcast group
The message will only be broadcast on terminals not in use and which have a loudspeaker.
Modify the automated attendant welcome message remotely
This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message.

voice mail call number

number of your voice mailbox
access the 'personal options' menu
access the 'welcome messages customisation' menu
follow the instructions of the voice guide

Keep in touch

Selecting calls to be diverted
When you return, consult recorded messages
When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.
The light indicates that messages have been received.

Ext/int

Forward Div: Ext/Loc
select the type of Out/Int call
type of call diverted is displayed

Internal

display name of sender, with date, time and ranking of message

Allcalls

External

select message

divert internal and outside calls divert outside calls divert internal calls
Diverting calls to another number (immediate diversion)

listen to message

erase message
call back sender of message

copy message

The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).

Immediat

Activate/disable the personal assistant

Settings

Assistant

Settings Assistant : OFF

diversion is acknowledged

Settings Assistant : ON

You can make calls, but only the destination number can call you.
Diverting your calls to your voice message service

ImmedVM

Personal assistant : reaching you with one number only
Forwarding your calls from the receiving terminal (Follow me)
You wish to receive your calls in your present location: Use the Follow me function.

Follow-me

InternNr

select type of diversion

ExternNr

MobileNr

your extension number
dial number of a colleague or your secretary

Operator

dial an outside line number
dial number of your mobile or DECT
'follow-me' programmed key
activate/deactivate transfer to operator apply
Applying a selective diversion
You can selectively divert calls, according to the callers identity:
Diverting calls to your pager
'selective forwarding' programmed key
Callers will thus be able to contact you while you are moving around the company:

Topaging

'forward to paging' programmed key
Diverting all group calls
You can divert all your group calls to another internal number:
'group calls forwarding' programmed key
number receiving diversion
Cancelling all diversions

Do not disturb

You can make your terminal temporarily unavailable for all calls.

Cancfwd

programme another type of diversion
'cancel all forwarding' programmed key

'DND' programmed key

Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.
Cancelling a specific diversion
programmed key corresponding to type of diversion (group or selective)
Leaving a recorded message for internal callers
Diverting calls when your line is busy (divert if busy)
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Callers can be diverted to another telephone if you are already on the line.

Textansw

Onbusy
'forward on busy' programmed key
change language of message Personal message:

Create

create a temporary personal message (alphabetic keypad)
The 27 standard messages are shown below:

Message notification

A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone.

Password
Customising your voice greeting

old code (4 digits)

new code (4 digits)
You can replace the greeting message by a personal message
As long as your voice mailbox has not been initialized, personal code is 1515.

Mailbox

Persomsg
Configuring the telephone ringer

Ringing

to start recording

Default

Choose the tune:

to pause recording

to return to the default message

Melody

select the melody of your choice (16 tunes)
Adjusting the ringer volume:

Volume

select the volume of your choice (12 levels)
Activate/deactivate silent mode:
Selecting the welcome page

Silent

This function is used to choose the page displayed by default on the telephone.
Activate/disable meeting mode (progressive ringing):

to deactivate

Homepage

Progress.

Activate/deactivate discreet ring mode:

select the default page

to deactivate apply your choice

Selecting language

Adjust ringer volume while a call arrives:
adjusting the ringer volume

your telephone rings

Adjusting screen brightness

Contrast

Programming direct call keys (Perso page:)

Screen

access the Perso page using the navigator

Enter the name

increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys

Enter the number

At the programmed time, your telephone rings:
Programming direct call keys (F1 and F2 keys)
press a programmable key (F1 or F2)

enter the name

If you are in conversation, the display flashes and an audio tone is generated. After three calls without reply, a temporary request is cancelled but a permanent request remains in memory. If your calls are diverted to another terminal, the diversion is not applied to the reminder call.

A 'buzzer' type alarm sounds: activation refused, the set is probably not taken into account by the call centre; you should contact your administrator
A melody is played: activation accepted, the change of status has been carried out
ACD application welcome screen - Agent set

name of the agent set

Change by function keys (Alcatel 4028/4029 and Alcatel 4038/4039/4068)
Press the function key of the status to be activated. Information relative to the selected status is displayed on the screen. If a refusal message is displayed, contact the system administrator.

status of the queues

Modifying your personal code - Agent set

ACD Perso

A2 [01]
OndutyMenu T.Abs Logout Passwd
C.Work Perso Info Offduty Groups
[01] means: 1 call waiting (Alcatel 4028/4029 - Alcatel 4008/4018/4019).
Integrating another group/leaving a group - Agent set
Supervising group mailboxes - Supervisor station

Consulting the messages:

When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.

Groups

Press the supervision key
press the key of the group (1 to 8) to integrate (box empty) and/orpress the key of the group to leave (box full)
When a mailbox is consulted by a supervisor, the other supervisors cannot access it.
Supervision keys for group mailboxes and positioning on the sets:
Agent set - Close the agent session (logout)

Logout

Supervisor station
A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on an Alcatel 4028/4029 or Alcatel 4038/4039/4068 set.
A supervisor can also perform the agent function from the same set.

Guarantee and clauses

Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this users manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear. The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit.

howtoc

Declaration of compliance EC countries: we, Alcatel Business Systems, declare that the Alcatel 4028 and 4029 products comply with the essential demands of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer. Information relative to the environment This symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product. Operating conditions Operating temperature range: -5C /45C. Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuous signal (120 dBA for Australia). Directive 2003/10/EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise; at its maximum setting, the level is 105 dBA at 60 cm from terminal. To reduce the level, the following is recommended: - reduce the setting (9 levels of 5 dB) - program a progressive ring. Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Copyright Alcatel Business Systems. 2006. All rights reserved.

MU19006BSAC-O600-1207