SpeedTouch

510/510i/530 Multi-User ADSL Gateways Setup and Users Guide

500 SERIES

SpeedTouch 510/510i/530

Setup and Users Guide

3EC 37891 AAAA TCZZA Ed. 01
Status Change Note Short Title Copyright
Released PeckelbeenS CD-UG ST510/530 R4.0 en
2002 THOMSON multimedia. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON multimedia. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON multimedia. THOMSON multimedia assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

Contents

1.1 1.2 1.2.1. 1.2.2. 1.3 1.3.1. 1.3.2. 1.4
SpeedTouch Installation.. 3
Getting Acquainted with the SpeedTouch.. 4 Setting up the SpeedTouch.... 8 Local Ethernet Connection Setup.... 10 SpeedTouch530 USB Connection Setup... 11 SpeedTouch Configuration Setup... 13 Configuration Setup for MS Windows Operating Systems.. 14 Configuration Setup for other Operating Systems... 19 SpeedTouch Internet Connectivity.. 20

2.1 2.2

SpeedTouch Web Interface.. 23
Basic Topics Menu Links... 26 Advanced Topics Menu Links... 28

3.1 3.2

SpeedTouch System Software Upgrade. 33
The SpeedTouch Upgrade Wizard.. 34 Manual System Software Management via BOOTP Server.. 39

Troubleshooting... 41

1 SpeedTouch Installation
Introduction Thank you for purchasing the SpeedTouch510/530 Multi-User ADSL Gateway! With the SpeedTouch510 or SpeedTouch530 Multi-User Asymmetric Digital Subscriber Line (DSL) Gateways, surfing the Internet will become a whole new experience. In this Setup and User's Guide This User's Guide will assist you in getting acquainted with the SpeedTouch510 and SpeedTouch530 Multi-User ADSL gateways and in getting connected quickly to the Internet. Generally, the SpeedTouch510, SpeedTouch510i and SpeedTouch530 will be referred to as SpeedTouchin this Setup and User's Guide unless specifically indicated. Prior to connecting the SpeedTouch, read the SpeedTouch Quick Installation Guide and Safety Instructions. Due to the continuous evolution of DSL technology, existing products are regularly upgraded. For more information on the latest technological innovations, software upgrades, and documents, please visit the SpeedTouch web site at: http://www.speedtouch.com

Terminology

Safety instructions
Documentation and software updates
1.1 Getting Acquainted with the SpeedTouch
Introducing the SpeedTouch Prior to proceeding, please make sure to read first the SpeedTouchQuick Installation Guide. It provides important package content and safety information. Check whether all items are present in your package. In the event of damaged or missing items, please contact your local product dealer for further information. The SpeedTouch510 and SpeedTouch530 Your SpeedTouchis presented in a slim line box:

Power on, power off

The power on/off button is located on the SpeedTouch front panel:
To turn on the SpeedTouch: press the button once shortly. To turn off the SpeedTouch: press the button until all LEDs turn off.

SpeedTouch LEDs

A set of LEDs is provided to overview the SpeedTouchstatus: LED logo Description Power/System LED

DSL/WAN LED

LAN LED

USB LED

The USB LED is available on the SpeedTouch530 only. LED functionality during normal operation The functionality of the LEDs during normal SpeedTouch operation is described in the table below: Indicator Name Power/System Color Off Green DSL/WAN Off Amber Flashing Solid Green/ Amber Green LAN Off Green USB Off Green Solid Solid Toggling Solid Solid Status Power off Power on, normal operation. No DSL line. DSL line synchronization pending. DSL line synchronized. DSL line synchronized and end-to-end connection pending. DSL line synchronized and end-to-end connection active. No Ethernet link. Ethernet link. No USB link. USB link. Description
Alert condition LED functionality
In addition to normal operation behavior, the Power/System LED may also indicate following startup or error conditions: Indicator Name Power/System Color Off Amber Flashing Solid Red Green (*) Power On Self Test (POST) Solid Flashing Status Power off. Power on, BOOTP status. Power on, POST(*) pending. Power on, POST(*) failed. Power on, Back-to-Defaults status. Description
SpeedTouch510 back panel layout
Depending on the variant you purchased, your SpeedTouch510 is equipped with:
A single 10/100Base-T Ethernet port:

A B C

Power inlet 10/100Base-T Ethernet port DSL line port
A Four port 10/100Base-T Ethernet switch:
Power inlet 10/100Base-T Ethernet switch DSL line port
SpeedTouch530 back panel layout
The SpeedTouch530 features a single 10/100Base-T Ethernet port and a USB port:
Power inlet 10/100Base-T Ethernet port

DSL line port USB port

Ethernet port(s) LED functionality
Each Ethernet port on the rear panel has two LEDs:
Indicator Name A 10/100Base-T LED Status Off Solid B Integrity (Activity) Off Solid Flashing

Description

10Base-T Ethernet connection. 100Base-T Ethernet connection. No connection on this port. Ethernet link up. Data is flowing from/to this port.

1.2 Setting up the SpeedTouch
SpeedTouch variants Two ADSL variants of the SpeedTouch510 exist: The SpeedTouch510: The ADSL/POTS variant connecting to an analog POTS(*) line The SpeedTouch510i: The ADSL/ISDN variant connecting to a digital ISDN(**) line.
The SpeedTouch530 is available as ADSL/POTS variant only. Use only the SpeedTouch variant which is appropriate for the DSL service provided to your premises. Check with your Service Provider to determine whether your SpeedTouch is adapted to ADSL service requirements. (*) Plain Old Telephone Service (POTS) (**) Integrated Services Digital Network (ISDN) ADSL service The appropriate DSL service must be available at your premises: ADSL service must be enabled on your telephone line As both telephone and ADSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for de coupling ADSL and telephone signals.
Always contact your Service Provider when installing splitters/filters! Public telephone lines carry voltages that can cause electric shock. Only install splitter/ filters yourself if these are qualified for that purpose. Other splitter/filters may only be installed by qualified service personnel. Connect the DSL line The DSL port on the SpeedTouch is marked.
Use the DSL cable provided to wire the SpeedTouch DSL port to your telephone wall outlet. Connect the power supply Always check first whether the power supply adapter provided is suitable for the local power specifications. Contact your Service Provider in case of any doubt. The power inlet on the SpeedTouch is marked. Plug the adapter's coaxial jack into the SpeedTouch's power inlet. Turn on SpeedTouch To turn on the SpeedTouch, press the front panel power button once shortly.

Local networking setup

Depending on the SpeedTouch variant you have, various solutions are available to connect your computer(s) to the device: Ethernet connectivity Is available from both SpeedTouch510 and SpeedTouch530. See subsection 1.2.1. Local Ethernet Connection Setup on page 10 for more information. USB connectivity Is available from the SpeedTouch530 only. USB connectivity is supported for MS Windows 98/98SE/ME and MS Windows 2000/XP only. Before being able to connect to the SpeedTouch530 through the USB connection you must first install USB drivers. See subsection 1.2.2. SpeedTouch530 USB Connection Setup on page 11 for more information.

In case of a SpeedTouch530 you can use both local networking solutions simultaneously to form a single local network. Internet connection setup To continue with preparing the SpeedTouch for Internet connectivity, see section 1.3 SpeedTouch Configuration Setup on page 13.
1.2.1. Local Ethernet Connection Setup
Local network For Ethernet connectivity you will need at least: Ethernet cables A computer that already has an Ethernet Network Interface Card (NIC) installed. If required, a hub or switch and the necessary connection cables.
In the SpeedTouch package, a full-wired straight-through RJ45/RJ45 Ethernet cable, hereafter referred to as a LAN cable, is included. You can use LAN cables other than the one provided in the box. The following table indicates the LAN cable type required: SpeedTouch MDI-X Other equipment MDI-X MDI Type of LAN cable Crossover Straight-through
The SpeedTouch530 features an auto-sensing MDI/MDI-X Ethernet port, you can use any type of full wired LAN cable to connect your equipment. Standard wiring procedure Use the LAN cable provided to wire your computer's Ethernet port to (one of) the SpeedTouch's Ethernet port(s). In case of a single Ethernet port SpeedTouch510 or SpeedTouch530, you will need an external hub or switch to connect multiple computers. In case of a SpeedTouch510 switch, you can create a local Ethernet network of up to four devices, without needing extra networking devices. Ethernet link check The SpeedTouch LED indicators allow you to check your Ethernet. See section 1.1 Getting Acquainted with the SpeedTouch on page 4 for more information.
1.2.2. SpeedTouch530 USB Connection Setup
Supported Operating Systems Installing and using the SpeedTouch530 USB connection is only supported for following MS Windows Operating Systems: Microsoft Windows 98/98SE or Microsoft Windows ME Microsoft Windows 2000 or Microsoft Windows XP
You may need the MS Windows installation CD-ROM during installation. System requirements For MS Windows 98/98SE/ME: Installing the SpeedTouch530 USB connection Pentium processor 166 MHz, or higher (or compatible) 32 Mega Byte (MB) of memory, or more. Pentium II processor, or higher (or compatible) 64 MB of memory, or more.

For MS Window 2000/XP:

30 MB of free disk space
The installation is Plug-and-Play, meaning that installation will require almost no effort. Make sure both your PC and SpeedTouch530 are turned on and operational. Proceed as follows: Step 1 Action Insert the USB cable provided into the SpeedTouch530 USB port marked with the USB logo:. The other end of the USB cable fits in (one of) the USB port(s) of your PC. In most cases your PC's USB port is marked with the same USB symbol. Windows will automatically recognize the SpeedTouch530:
The Windows 'Found new Hardware' wizard pops up. This wizard will guide you through the installation procedure of the SpeedTouchUSB drivers. Click Next to continue. The following windows of the Found new hardware wizard allow you to select locations where it should search for drivers. Insert the SpeedTouch Setup CD-ROM, make sure that the wizard looks for the drivers on the CD-ROM drive and click Next to continue. The wizard will notify that it found drivers for the SpeedTouch530 on the CD-ROM. Click Next to continue.

To start the SpeedTouch Setup wizard, click SpeedTouch Setup.

Step 3

Action The Welcome to the SpeedTouch Setup Wizard window appears:
Click Next to proceed. 4 The SpeedTouch Software License Agreement window appears:
You must accept before to continuing. Therefor click Yes to accept. 5 The Setup wizard will continue to search for the SpeedTouch on the network. The following window shows the detection progress:

Step 6

Action The Setup wizard should find your SpeedTouch device on the local network. This is indicated by the following window:
In case more than one SpeedTouch device is found, a listing is provided from which you can select your SpeedTouch from. Note: If the Setup wizard does not find any SpeedTouch on the network an error window pops up. In this case check: Whether your PC is correctly connected to the SpeedTouch (Ethernet or USB). In case of Ethernet connectivity, that no dedicated firewall device or router is placed between your PC and the SpeedTouch and that no personal firewall software is running on your PC. Whether the SpeedTouch is turned on and fully initialized.
To repeat the search for the SpeedTouch, click Back and proceed with step 5 of this procedure. 7 To continue with the configuration of your SpeedTouch and your PC, proceed with the configuration procedure described below.
The configuration procedure Step 1 Action Once the SpeedTouch Setup wizard has detected your SpeedTouch device you can proceed with the configuration procedure. If more than one SpeedTouch device is listed, select the appropriate one. Then, click Next to proceed. Note: If the SpeedTouch has been configured before, it may be protected by a system password. You must provide this password before you can view the device details or continue with the configuration. 2 The following window invites you to select the appropriate connection profile for your Internet connectivity:
Select the connection profile and click Next to continue. Note: If the Service Provider has included a separate disk with a dedicated connection profile, click Have Disk to navigate to the location of the appropriate connection profile file. 3 Subsequent screens will guide you through the configuration setup of both your SpeedTouch and/or your PC. Follow the instructions and enter the required information where needed. This information should be provided by your Service Provider. In a final step all configurations will be applied to the SpeedTouch and your PC. You can follow the configuration progress in following window:

Step 5

Action The SpeedTouch Setup wizard will appear again to announce that the configuration has been successful.
Click Finish to close the wizard. 6 In case you want to enable multiple PCs on your local network for accessing the Internet via the SpeedTouch, no additional configuration of your PCs must be done in most cases as most configuration profiles will enable SpeedTouchs DHCP server - and the PCs Ethernet port are configured as DHCP client by default. To make sure that all PCs are configured as expected (DHCP or fixed IP addresses) you can re-run the SpeedTouch Setup wizard on every PC. For fixed IP configurations, or other advanced settings, please follow the instructions provided by your ISP or network administrator.

1.3.2. Configuration Setup for other Operating Systems
Supported Systems As the SpeedTouch is OS-independent in case of Ethernet connectivity, this configuration setup can be used by any computer system. Note: The following procedure may equally be used on MS Windows OSs (both Ethernet and USB if supported). TCP/IP Ensure that your Operating System has a valid TCP/IP configuration. Configure every computer with a static Net10 private IP address, e.g. 10.0.0.1. Ensure, however, that you do NOT use the 10.0.0.138 IP address as this is the default IP address of the SpeedTouch. To ensure that IP connectivity exists, you can ping the SpeedTouch. Procedure Step Action To ensure that the SpeedTouch is in its factory default state, reset the defaults. See chapter 4 Troubleshooting on page 41. Open a web browser and browse to the SpeedTouch's default IP address 10.0.0.138. See chapter 2 SpeedTouch Web Interface on page 23 for more information. As a result the SpeedTouch System Info web page appears. Expand the Advanced Topics and click Setup open the SpeedTouch Setup web page. In the Configuration table you can overview the current configuration settings active on the SpeedTouch. Click Browse to locate the configuration file on the CD-ROM or disk. Note: If the path is known you can immediately enter it in the location input field. 5 Once the location of the appropriate configuration profile file is selected, click Upload. The file will be uploaded to the SpeedTouch and immediately activated. After the configuration is applied on the SpeedTouch some additional configuration of your computer system may be necessary. Note: The required settings for your computer should be provided by your Service Provider, if applicable. 7 To check whether the activation of the uploaded configuration and the configuration of your computer system(s) - if required - was successful, you can browse to the SpeedTouch and check its current status.
1.4 SpeedTouch Internet Connectivity
Surfing the Internet Once the SpeedTouch and the computers have been configured as outlined in section 1.3 SpeedTouch Configuration Setup on page 13, you can connect to the Internet. The SpeedTouch supports two access methods:

Access methods

Direct access
Once the initial configuration has been performed, continuous and immediate access is available via the DSL line.

Dial-in access

Access must be explicitly established, e.g. by dialing into a Broadband Remote Access Server (BRAS), e.g. via the SpeedTouch Connect web page. Note: This service may require a third-party dial-in application. In this case the appropriate software must be supplied by your Service Provider.
The method used depends on the configuration profile/file you used to configure the SpeedTouch and the Service Provider's requirements. Your Internet connection Regardless of whether a direct access or a dial-in access method is used to make your connection, once the connection is established, opening your web browser is enough to access the World Wide Web (WWW) or Internet. Note: In some cases, e.g. in the case of Bridged Ethernet, the remote organization might ask for a user name and password on an Internet welcome page. An example of how to establish a PPP dial-in connection via the SpeedTouch embedded dial-in client is provided on the next page. SpeedTouch web pages Your SpeedTouch offers a user-friendly web interface. Via the web pages you can establish dial-in connections, configure some advanced settings, e.g. SpeedTouch's DNS server or NAPT server and view statistics relating to the SpeedTouch itself and its ADSL connectivity. See chapter 2 SpeedTouch Web Interface on page 23 for more information.
SpeedTouch embedded dial-in application
You can establish dial-in connections, pre-configured by the SpeedTouch Setup wizard or by uploading the appropriate configuration file. The SpeedTouch supports both two most popular connection methods: Routed PPP over ATM (PPPoA) and PPP over Ethernet (PPPoE). The connection method to use depends on the preferences of your ISP, hence the configuration profile you must apply to the SpeedTouch Note: The following description provides only an example of how you can establish Internet connectivity by starting Routed PPP connections. The SpeedTouch supports various other methods for Internet access. The actual implementation depends on the preferences of your Service Provider.

Starting a PPP session

To open a Routed PPP connection ot the Internet: Step 1 Action Open a web browser on your PC/computer and browse to the SpeedTouch web pages:
If needed, expand the Basic Topics, and click Connect to open the Connections web page. In the Connections table all configured Routed PPP entries are shown. In the Interface column select the entry you want to start a session with. As a result the entry will be highlighted. If not provided yet, enter your user name and password in the appropriate fields. If you want the SpeedTouch to remember your credentials, select 'Save this password'. Click Connect. While the SpeedTouch tries to start the session 'trying' appears in the State column of the entry. Once the session is started successfully the field displays 'up'. From then on you are online and you can start your application or browse the Internet.

Terminating an opened PPP session
To close an active Routed PPP connection: Step 3 Action Ensure that you have access to the SpeedTouch web pages. Browse to the SpeedTouch Connections page and select the connection entry you want to terminate the session for. Click Disconnect. The entry's session state will change to 'Down', i.e. it becomes idle.
2 SpeedTouch Web Interface
Introduction The SpeedTouch comes with integrated local configuration capabilities. The local configuration, via the SpeedTouch web interface, is based on the HTTP server/web browser concept. It allows you to configure your SpeedTouch via a web browser using HTML pages from any local computer attached to the Ethernet interface(s) and/or from the PC connected via the USB interface (in case of a SpeedTouch530). Requirements Before you access the SpeedTouch pages, make sure that your browser is configured to directly connect to the SpeedTouch, I.e. that it is not using a Proxy server. If required, you can disable the proxy server for the time you want to access the SpeedTouch web pages. For more information on how to disable your web browser's proxying, please consult the web browser's user's guide. Use of the SpeedTouch web interface In most cases, the SpeedTouch is correctly configured for your Internet connectivity via the appropriate configuration profile/file and no further configuration on the web interface is needed. Access to the web pages is only required for some advanced configurations and upgrading/updating or backing up the SpeedTouch configuration. Access to the SpeedTouch web interface To access the SpeedTouch web pages: Step 3 Action Start the web browser on your PC or computer. Browse to the SpeedTouch at the SpeedTouch's IP address (in most cases 10.0.0.138). If a system password has been set, an authentication window will be displayed. Enter user name and system password in the appropriate fields.

Result

As a result the System Info page appears:
From now on, the SpeedTouch acts as a web server, sending HTML pages/forms at your request. You can fill out these pages/forms and submit them to the SpeedTouch. The latter scans the pages and performs the appropriate configurations. Topic menu and links On the left of each of the SpeedTouch web pages a topics menu is provided. This menu navigates you via links through all configurational aspects of the SpeedTouch. For your convenience the links are sorted in two expandable topics menus: Basic and Advanced. The links in the Basic topic menu lead you to pages for basic SpeedTouch configuration and maintenance, i.e. the pages for every-day use. The Advanced topic menu, contains the links which allow advanced configuration of the SpeedTouch. These pages need only to be accessed for some specific operations. The following table lists all Basic topic links: BASIC topic menu Click. Connect System Info System Password To. Establish dial-in connections. View the SpeedTouch connection information. View the current configuration profile. View the current ADSL line status. Set a system password. View the SpeedTouch system information.

Routing can be useful when subnetting your local network. You can add a static IP route by clicking New. Specify the destination IP address (use the prefix notation to apply a subnetmask), source IP address, and specify the gateway IP address or select the interface for this route. Click Apply to add the entry to the table. Note: Do not forget to save your changes to persistent memory by clicking Save all.
Click this link to display the Dynamic Name System (DNS) page.
This page allows you to: View and/or supply the SpeedTouch DNS domain name and to enable/disable the SpeedTouch DNS server:
Note: The use of DNS subdomains is supported, e.g. dsl.office.lan. View the current SpeedTouch DNS server hostname leases:
Via this table you can also add static DNS hostname entries. This may be useful for devices which do not support DNS, e.g. a printer. By adding a name for your network printer, identified by its IP address, you will be able to contact this printer by name rather than by IP address. Note: Do not forget to save your changes to persistent memory by clicking Save all. DHCP
Click this link to display the Dynamic Host Configuration Protocol (DHCP) page.
This page allows you to: Enable/disable the SpeedTouch (Auto)DHCP server:
The SpeedTouch features a DHCP server which allows the PCs/computers on your local network to automatically obtain an IP address (select DHCP server). If no DHCP is used on your local network, the SpeedTouch DHCP server can be disabled (select No DHCP). The SpeedTouch can also search your local network for another DHCP server (select AutoDHCP). If so, it slips into DHCP client mode, if not the SpeedTouch becomes DHCP server. Click Apply to apply your selection.
Configure the SpeedTouch DHCP server lease pool properties:
The SpeedTouch DHCP server (if enabled) will use the address pools listed in this table to provide IP addresses to requesting DHCP clients. To configure a user-defined IP address pool (appropriate to your local network conditions), click New and provide the required information. Click Apply to add your entry to the table. View the current leases provided by the SpeedTouch DHCP server.
Via this table you can also manually add static DHCP leases for specific hosts, if applicable. View the current SpeedTouch DHCP client status:
Via this table you can also manually add static SpeedTouch DHCP client entries for specific interfaces, if applicable. Note: Do not forget to save your changes to persistent memory by clicking Save all.
Clicking this button displays the Network Address and Port Translation (NAPT) page.

3.1 The SpeedTouch Upgrade Wizard
Using the Upgrade Wizard The procedure described in this section are valid only in case you run an MS Windows Operating System or Mac OS10. Make sure that the SpeedTouch is connected to your PC/computer via its Ethernet port. In case of a SpeedTouch530, please disconnect the USB interface, if used, to avoid communication errors during the system software upgrade. During the upgrade procedure all configuration settings are backed up by the wizard and restored after upgrading the system software. Therefore, you do not need to back up the SpeedTouch configuration yourself. Before you start Make sure that you have a valid SpeedTouch system software file available on a local disk or CD-ROM. Following procedure describes how to use the SpeedTouch Upgrade wizard from a PC running an MS Windows OS. For computers running Mac OS10 the behavior of the wizard is identical. Proceed as follows: Step 1 Action Insert the SpeedTouch Setup CD-ROM in your computer's CD-ROM drive. MS Windows OSs The SpeedTouch Menu will start automatically: If the SpeedTouch Menu window does not appear automatically, open a 'Run' window via Start > Run from the Start menu and enter the following path: D:\Menu.exe, where D stands for the drive letter of your CD-ROM drive. To start the SpeedTouch Upgrade wizard, click SpeedTouch Upgrade. Mac OS10 Open the CD-ROM and click UpgradeST.pkg to install the upgrade program. After installation, go to the location where you installed the Upgrade application and click UpgradeST.
System software upgrade procedure

Step 2

Action The Welcome to the SpeedTouch Upgrade Wizard window appears:
Click Next to proceed. 3 The SpeedTouch Software License Agreement window appears:
You must accept before to continuing. Therefor click Yes to accept. 4 The Setup wizard will continue to search for the SpeedTouch on the network. The following window shows the detection progress:
In case more than one SpeedTouch device is found, a listing is provided from which you can select your SpeedTouch from. Note: If the Setup wizard does not find any SpeedTouch on the network an error window pops up. In this case check: That the computer is not connected to the SpeedTouch via its USB interface Whether your computer is correctly connected to the SpeedTouch via its Ethernet port. That no dedicated firewall device or router is placed between your PC and the SpeedTouch and that no personal firewall software is running on your PC. Whether the SpeedTouch is turned on and fully initialized.
To repeat the search for the SpeedTouch, click Back and proceed with step 4 of this procedure. 6 Once the SpeedTouch Setup wizard has detected your SpeedTouch device you can proceed with the upgrade procedure. If more than one SpeedTouch device is listed, select the appropriate one. Then, click Next to proceed.

Action The following window shows current the firmware version active on the SpeedTouch as well as one or more firmware versions available on the CD-ROM.
Select the appropriate firmware version and click Next to continue. Note: If the Service Provider has included a separate disk with dedicated upgrade system software, click Have Disk to navigate to the location of the appropriate file. In case of a system software downgrade you must specifically acknowledge your desicion before being able to proceed. 8 The following window allows you to overview your selection:
If you are satisfied, click Next to continue. 9 You can follow the configuration progress in following window:

Step 10

Action After upgrading the SpeedTouch, a final window appears to announce that the upgrade has been successful.
Click Finish to close the wizard.
3.2 Manual System Software Management via BOOTP Server
SpeedTouch system software management SpeedTouchs system software management is based on BOOTP, a standard mechanism used for booting diskless stations. The SpeedTouch is able to slip in BOOTP mode, allowing a BOOTP server to manage the SpeedTouch file system, and submit upgrade files to it. Important note It is recommended only to use the procedure described below in case you are familiar with the use of a BOOTP server, and the mechanisms on which BOOTP is based. Upgrading the system software via the procedure described below will reset the SpeedTouch to its factory default settings. Therefore, prior to performing an upgrade of the system software it is recommended to back up the SpeedTouch configuration. Before you start You need a third party BOOTP server installed on the computer from which you want to perform the SpeedTouch system software upgrade. Make sure that the SpeedTouch is connected to your computer via its Ethernet port. In case of a SpeedTouch530, please disconnect the USB interface, if used, to avoid communication errors during the system software upgrade. You will need the SpeedTouch Medium Access Control (MAC) address of your SpeedTouch device. To retrieve this address see System Info on page 26. Make sure to have a valid SpeedTouch system software image file available on your local disk. Procedure To upgrade the SpeedTouch system software: 1 As a preliminary step, make sure that your SpeedTouch is powered off and that a BOOTP server is readily installed on the computer from which you intend to perform the system software upgrade. Configure the BOOTP server to use the SpeedTouch system software image file in its reply to BOOTP requests from the SpeedTouch you want to upgrade the system software for. To identify the BOOTP requests from the SpeedTouch, you will need to specify its MAC address and define an IP range for basic communication between the BOOTP server and the SpeedTouch. Press the SpeedTouch power button and hold it until the Power/System LED flashes amber (approximately six seconds). This indicates that the SpeedTouch entered BOOTP mode and is sending BOOTP requests. The BOOTP server will reply to the BOOTP requests and will perform the required operations to send the system software to the SpeedTouch. After checking whether the received system software is valid for the device, the SpeedTouch will start in normal operational mode. Optionally, you can upload the backup configuration as described in Setup on page 32.

4 Troubleshooting

Introduction This chapter provides information on how to identify and correct some common problems you may encounter when using and configuring the SpeedTouch. If the following troubleshooting tips do not resolve the problem contact the company from which you purchased the SpeedTouch for assistance. Configuration problems If you encounter DSL connectivity problems due to misconfiguration you might consider a hardware reset to factory defaults as described in this chapter. However, please note that resetting the SpeedTouch to its factory settings will revoke all the changes you made to the configuration. Startup problems and alert indications Via the LEDs you can check the status of the SpeedTouch. Following table may help you in case of problems starting up the SpeedTouch: Indicator Name Power/System Color Off Green Solid Flashing Amber Flashing Solid Red DSL/WAN Off Amber Flashing Solid Amber Green Green LAN Off Green USB Off Green (*) Power On Self Test (POST) Solid Solid Toggling Solid Solid Status Power off. Power on, normal operation. Power on, Back-to-Defaults status. Power-on, BOOTP status. Power on, POST(*) pending. Power on, POST(*) failed. No DSL line. DSL line synchronization pending. DSL line synchronized. DSL line synchronized and end-to-end connection pending. DSL line synchronized and end-to-end connection active. No Ethernet link. Ethernet link. No USB link. USB link. Description

Troubleshooting table

Following table may help you determine the nature of the problem, and provides some plausible solutions: Problem SpeedTouch does not work. (none of the LEDs light up) Solution Make sure that the SpeedTouch is plugged into an electrical outlet. Make sure that you are using the correct power supply for your SpeedTouch device. LAN LED does not light up. Link integrity/Activity LED of particular Ethernet port does not light up. Make sure that the cable(s) are securely connected to the 10/100Base-T port(s). Make sure that you are using the correct cable type for your Ethernet equipment. Make sure the computer's Ethernet port supports 100Base-T Ethernet connectivity and/or is configured for auto-negotiation. Verify that your computer is running one of the supported OSs and that it meets the according minimum requirements. Verify that no previous SpeedTouch USB driver is installed on your PC. Uninstall other SpeedTouch USB software and/or drivers. Temporarily poor performance of SpeedTouch530, connected via a USB hub. Your USB port congests, meaning that too much traffic is passing through it. Avoid using multiple high speed USB devices, e.g. scanners, speaker, etc. during heavy duty, e.g. a data download. Make sure that the SpeedTouch is installed and configured as instructed in this Setup and User's Guide and/or as instructed by the ISP. Check whether a central splitter or dedicated filters are installed properly. No Line synchronization achieved. Line Sync LED keeps flashing Make sure that ADSL service is enabled on the wall outlet the SpeedTouch is connected to. Make sure that the correct SpeedTouch variant is used for your DSL service. In case of ADSL/POTS services at your premises, ONLY use a SpeedTouch510 ADSL/POTS variant. In case of ADSL/ISDN services at your local premises, ONLY use a SpeedTouch510i ADSL/ISDN variant.