w w w.apc.com

Back-UPS ES 500

Inspect/Place

Ensure the following items are inside the box: Users Manual USB Cable Safety Guide Warranty Registration Form PowerChute Personal Edition Software CD-ROM

Users Guide

Connect Equipment
Plug the Back-UPS ES power cord directly into a wall outlet; not a surge protector or power strip.
Connect Universal Serial Bus (USB) Cable The supplied USB cable and software provide automatic file saving and shutdown of the operating system in the case of a sustained power outage. Connect the USB cable to the Back-UPS ES Data Port. Connect the other end of the cable to computers USB port. When installed the software will automatically find the USB Port of your computer.
Notify the carrier if damage is found. Please fill out the Warranty Registration Form, or fill out an on-line form at www.apc.com, to obtain warranty coverage. Place the UPS: Provide 5 cm clearance at the top and sides for adequate airflow around the UPS. Avoid direct sunlight. Avoid excessive heat. Avoid excessive humidity or liquids. Avoid excessive dust.

Battery Back-up plus

Surge Protection
These outlets are powered whenever the Back-UPS ES is switched ON. During a power outage or other utility problems (brownouts, over-voltages), these outlets will be powered for a limited time by the Back-UPS ES. Plug your computer, monitor, and one other datasensitive device (external disk or tape drive) into these outlets.

Battery Backup plus

0 - 40oC

Status

see back panel
Power On and Install Software
Press the ON/OFF switch to power the unit ON. A single short beep and the green Power On indicator confirms that Back-UPS ES is on and ready to provide protection. The Back-UPS ES should charge for at least 16 hours to ensure sufficient runtime. The unit is being charged whenever it is connected to utility power, whether the unit is turned ON or OFF. Install PowerChute Personal Edition Software Place the PowerChute Personal Edition Software CDROM into your computer and follow the installation instructions on the screen.
This outlet provides full-time protection from surges even if the Back-UPS ES is switched OFF. Plug your printer, fax machine, scanner, or other peripheral that does not need battery power into this outlet. Connect FAX/Modem/Phone Back-UPS ES protects a single line (2-wire) fax, modem or phone from surges when it is connected through the Back-UPS ES as shown.

Wall Outlet

Computer USB Port

Circuit Breaker

Modem/Phone/Fax

AC Line Cord

UPS Status Indicator

Power Switch

Battery Replacement Status Indications
The Back-UPS ES is shipped with battery connected. Typical battery life is 3 to 6 years. Battery replacement is a safe procedure isolated from electrical hazards. Do not replace the battery when the UPS is On Battery (amber indicator is lit). NOTE: Small sparks may occur during battery connection. This is normal. The Back-UPS ES indicates operating status using a combination of visual and audible indicators.
Status LED Green Amber Audible Indication None 4 beeps every 30 seconds Constant beep.beep.beep. Status On Line - UPS is supplying conditioned AC power to the connected equipment. On Battery - UPS is supplying battery power to the equipment connected to the Battery outlets. Low Battery Warning - UPS is supplying battery power to the equipment connected to the Battery outlets and the battery is near exhaustion. Start-up Self-Test -UPS software is running a diagnostic test. Beeps for 1 minute every 5 hours. Constant eeeeeee. tone. Replace Battery - occurs when the battery fails self-test. Overloaded - Occurs when one or more of the battery powered outlets is overloaded. n/a The UPS transfers back to On Line operation, or when the UPS is turned off. The UPS transfers back to On Line operation, or when the UPS is turned off. The UPS is turned off with the power switch or the test completes. The UPS is turned off with the power switch or the battery is replaced. The UPS is turned off with the power switch, or the equipment connected to the overloaded outlet(s) is disconnected. n/a Alarm Terminates When
Turn the Back-UPS over. Press down on the two release tabs. Slide the battery cover completely off of the unit. Release Tabs Battery Cover

Amber, flashing

Alternating Amber and Green
Shutdown - Occurs when the UPS is operating On Battery and has shutdown the applications running on the connected computer and has shutdown the computer.

Lift the battery out of the UPS. Note the wire color at each terminal. Disconnect the two wires from the battery terminals. Battery Terminal Battery Wire
See the Troubleshooting section for additional assistance.
Connect the two wires to the replacement battery and install the battery into the unit.
Slide the battery cover on the unit until it locks in place.
990-1237 Revision 1 10/02 Copyright 2002 American Power Conversion Corp. All rights reserved.
APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp. All other trademarks are property of their respective owners.

Troubleshooting Problem

Back-UPS ES will not turn on. No power available at the Surge Protection outlet.
Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using the table below:

Probable Cause

Battery is disconnected and utility power is not available at the wall outlet. Surge Protection outlet has been overloaded. Utility power not available at the wall outlet.

Solution

Connect the battery (see Battery Replacement) and ensure power is available at the wall outlet. Move equipment plugged into Surge Protection outlet to Battery Backup plus Surge Protection outet. Ensure that the fuse or circuit breaker for the outlet is not tripped, and that the wall switch controlling the outlet (if any) is in the ON position. Ensure that the equipment you want to stay powered during a power failure is plugged into the Battery Backup plus Surge Protection outlets and NOT the Surge Protection outlet. Make sure the equipment plugged into the outlets of the unit are not overloading the capacity of the unit. Try disconnecting some of the equipment and see if the problem continues. The Back-UPS ES is operating normally. The Back-UPS ES can only operate on battery power for a limited amount of time. The unit will eventually turn off when the available battery power has been used. Allow the unit to recharge for 5 hours before continuing use of the unit. The output waveform is designed for computers and computer-related equipment. It is not designed for use with motor-type equipment. Contact APC Technical Support for further troubleshooting. The Back-UPS ES is operating normally and using battery power. Once On Battery, you should save your current work, power down your equipment, and turn the unit OFF. Once normal power is restored, you may turn the unit back ON and power your equipment. The Back-UPS ES is about to shut off due to a low battery charge condition! When the unit beeps once every second, the battery has about 2 minutes of power remaining. Immediately power down your computer and turn the unit OFF. When normal power returns, the unit will recharge the battery. Allow the unit to charge by leaving it plugged into the wall at least 16 hours. As a battery ages, the amount of runtime available will decrease. You can replace the battery by ordering one at www.apc.com. Batteries also age prematurely if the Back-UPS ES is placed near excessive heat.

Connected equipment loses power.
Equipment is connected to the Surge Protection outlet.
The Back-UPS ES is overloaded.
The PowerChute Personal Edition software has performed a shutdown due to a power failure. The Back-UPS ES has exhausted its available battery power. Connected equipment does not accept the stepapproximated sine waveform the Back-UPS ES. The Back-UPS ES may require service. The Status indicator is lit (amber) and the Back-UPS ES is beeping four times every 30 seconds. The Status indicator flashes (amber) once per second and the Back-UPS ES beeps once per second at the same time. Inadequate runtime. The Back-UPS ES is using battery.
Battery capacity is low (about 2 minutes of use remaining).
The battery is not fully charged. Battery is near the end of useful life.

Specifications

Input Voltage Frequency Brownout Transfer Over-voltage Transfer Output Battery Backup with Surge Capacity (3 outlets) Surge Only Capacity (1 outlet) Voltage - On Battery Transfer Time Protection and Filter AC Surge Protection Telephone Surge Protection EMI/RFI Filter AC Input Battery Type Typical Life Physical Net Weight Size Operating Temperature Storage Temperature Operating Relative Humidity Operating Elevation
Order Replacement Battery

BE500-IN

230 Vrms Nominal 47 - 53 Hz 140 Vrms, typical 305 Vrms, typical 500 VA / 300 W 7 Amps (including UPS output) 230 Vrms + 8% (step-approximated sine wave) 5 ms typical, 8 ms maximum Full time, 320 joules Single line (2-wire) Full time Resettable circuit breaker Sealed, maintenance-free lead acid 3 - 6 years depending on the number of discharge cycles and environmental temperature 18.19 lb. (8.25 kg.) 3.9 (H) x 11 (W) x 7.8 (D) (10 x 28.3 x 19.6 cm) +32oF to 104oF (0oC to 40oC) +5oF to 113oF (-15oC to 45oC) 0 to 95% non-condensing 0 to 10,000 ft (0 to 3,000m) Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). Have your Back-UPS ES model number available when ordering. Your model number can be found on the bottom of the unit.

Warranty

The standard warranty is 2 years from the date of purchase. APCs standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Service

Please DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances. 1. Consult the Troubleshooting section to eliminate common problems. 2. Verify the battery is connected (see Battery Replacement) and the Circuit Breaker is not tripped (see Troubleshooting section). If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below. 3. Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit). 4. Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address. Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under the warranty (insuring the package for full value is recommended). 5. Write the RMA# on the outside of the package. 6. Return the unit by insured carrier to the address given to you by the APC Technical Support representative.

APC Contact Information

Online Technical Support. isbtech@apcc.com Web Site. www.apc.com Worldwide. +1.401.789.5735 APC India:.+(3847) Fax: +221 3816

Back-UPS ES 500 Users Guide

Place and Power On

Place the Back-UPS ES to avoid: Direct sunlight Excessive heat Excessive moisture Plug the Back-UPS ES 500 power cord directly into a wall outlet; not into a surge protector or power strip. Press the On / Off button to power the unit on. The indicator next to the On/Off button will illuminate green to confirm the Back-UPS ES is on and ready to provide protection. Note: The Back-UPS ES must charge for 24 hours to ensure full runtime. The unit charges whenever it is connected to utility power and is switched on. IMPORTANT: It is recommended that you DO NOT turn on your monitor until the UPS has been powered on and has completed self-test (approximately 16 seconds).

Connect Equipment

Battery Powered plus Surge Protection
These outlets are powered whenever the Back-UPS ES is switched on. During a power outage or other utility problem (brownouts, over-voltages), these outlets are powered for a limited time by the Back-UPS ES. Plug a computer and monitor into these outlets. Once the equipment is connected to the Back-UPS ES, power on the connected equipment.

Input Power Cord

Power On/Off Switch
Circuit Breaker (Press To Reset) Battery Powered plus Surge Protection Power On/Off Push Button

UPS Power On Indicator

Back-UPS ES Status Indications and Specifications
Status Visual Indication Power On LED - ON Power On LED - ON (off during beep) Audible Indication None Beeping 4 times every 30 seconds Alarm Terminates When Not Applicable
Troubleshooting and Battery Replacement
Use the table below to solve minor Back-UPS installation or operation problems. Consult APC Online Technical Support or call APC Technical Support for assistance with problems that cannot be solved using the table below.
Problem Cause Battery is discharged and utility power is not available at the wall outlet. Utility power not available at the wall outlet. Solution Ensure power is available at the wall outlet. If the Back-UPS ES will not turn on, contact APC Technical Support (see APC Contact Information). Ensure that the fuse or circuit breaker for the wall outlet is not tripped, and that the wall switch controlling the outlet (if any) is in the ON position.
On Line - UPS is supplying conditioned utility power to the load On Battery - UPS is supplying battery power to the load connected to the Battery outlets
Problem Back-UPS ES will not turn on. Connected equipment loses power.
UPS transfers back to On Line operation, or when UPS is turned off. UPS transfers Rapid Low Battery Warning - UPS is Power On LED back to On Line Flashing beeping (1 supplying battery power to the operation, or second load connected to the Battery when UPS is intervals) outlets and the battery is near turned off. exhaustion Power On LED - OFF Constant tone UPS turned off Overload Shutdown - During with the power On Battery operation a battery switch. power supplied outlet overload was detected. Sleep Mode - During On Battery Power On LED - OFF Short beeping 2 times every operation the battery power has 4 seconds. been completely exhausted and the UPS is waiting for utility power to return to normal. Replace Battery - Battery needs Power On LED to be replaced. flashing 2 times per second Continuous tone. UPS transfers back to On Line operation, or when UPS is turned off. Unit is turned OFF and then ON and it passes a subsequent battery test. If it cannot pass the test, user should contact APC for service options. When unit is ON, this test occurs automatically every 14 days.
The Back-UPS ES is overloaded. Make sure that the equipment plugged into the outlets of the unit are not overloading the capacity of the unit. Try removing some of the equipment and see if the problem continues. PowerChute plus software has performed a shutdown due to a power failure. The Back-UPS ES is operating normally.
The Back-UPS ES has exhausted The Back-UPS ES can only operate on battery power for a limited amount of time. The unit will eventually its available battery power. turn off when the available battery power has been used. Allow the unit to recharge for 16 hours before continuing use of the unit. The output waveform is designed for computers and Connected equipment does not computer-related equipment. It is not designed for use accept the step-approximated sine waveform the Back-UPS ES. with motor-type equipment. The Back-UPS ES may require service. The On Line indicator is lit and the Back-UPS ES is beeping four times every 30 seconds. The Power On indicator flashes once per second and the Back-UPS ES beeps once per second at the same time. Inadequate runtime. The Back-UPS ES is using battery. Contact APC Technical Support for further troubleshooting (see APC Contact Information). The Back-UPS ES is operating normally and using battery power. Once On Battery, you should save your current work, power down your equipment, and turn the unit OFF. Once normal power is restored, you may turn the unit back ON and power your equipment. The Back-UPS ES is about to shut off due to a low battery charge condition! When the unit beeps once every second, the battery has about 2 minutes of power remaining. Immediately power down your computer and turn the unit OFF. When normal power returns, the unit will recharge the battery. Allow the unit to charge by leaving it plugged into the wall and switched it on at least 24 hours. As a battery ages, the amount of runtime available will decrease. Batteries also age prematurely if the BackUPS ES is placed near excessive heat. You can replace the battery by ordering one at our website: www.apc.com.

Battery capacity is low (about 2 minutes of use remaining).

Specifications

Feature
The battery is not fully charged. Battery is near the end of useful life.
Item Voltage / Frequency Low Voltage Transfer High Voltage Transfer UPS Capacity ( battery powered outlets) 4 for PH and 3 for AS
Specification 230 VAC / 47-63 Hz 165 VAC 266 VAC 500 VA / 300 Watts 230 Vrms +8/-8% 50/60 Hz +/- 1 Hz 8 ms typical, 12 ms max. 160 Joules None Circuit Breaker Switch Sealed Lead Acid 24 Hours 2-4 Years 5.9 kg (13 lb) 27.3 x 17.4 x 9.6 cm (10.74 x 6.85 x 3.78 in)

Output

Voltage (on battery) Frequency (on battery) Transfer Time (ms) AC Surge Protection Telephone Surge Protection AC Input Protection Battery Type

Battery Replacement

Battery replacement must be performed by qualified service personnel using the following procedures: Caution: A battery can present a risk of electrical shock and high short circuit current. The following precautions should be observed when working on batteries: Remove watches, rings, or other metal objects. Use tools with insulated handles. 1. 2. 3. 4. 5. 6. 7. 8. Disconnect all equipment plugged into the Back-UPS. Turn off the Back-UPS and disconnect it from the wall outlet. Lay the Back-UPS on a flat, stable surface with the wall mounting holes facing upward. Loosen fully, the five screws which secure the rear cover to the Back-UPS. Lift the rear cover straight up and off of the Back-UPS. To avoid losing the screws, do not invert the rear cover. Do not touch the printed circuit board or the outlets. Disconnect the red wire from the battery terminal by grasping the black portion of the wire and pull straight back from the connector. Grasp the battery and rotate it 90 degrees (stand it upright). Disconnect the black wire from the battery terminal by grasping the black portion of the wire and pull straight back from the connector. Caution: Do not dispose of the battery in a fire. The battery may explode. Do not open or mutilate the battery. Released electrolyte is harmful to the skin and eyes. It may be toxic. Recycle or dispose of the old battery in accordance with local requirements, or return it to APC to ensure proper recycling. Unpack and inspect the replacement battery. Ensure the replacement battery is not cracked or leaking. If the battery is damaged, contact APC Customer Service. Set the replacement battery in the Back-UPS with the terminals facing upward. Connect the black wire to the negative (-) terminal of the battery. Lay the replacement battery into the Back-UPS chassis. Ensure the black wire is not pinched under the battery. Connect the red wire to the positive (+) terminal of the battery. Ensure the red wire is fully in the battery enclosure. Place the rear cover on the Back-UPS chassis and tighten the five screws loosened in step 4. Plug the Back-UPS into the wall outlet, press the Power pushbutton on the Back-UPS to turn it on, and allow the battery to charge for 16 hours. Plug equipment to be protected into the Back-UPS and resume normal operation.

990-2438 Copyright 2005 American Power Conversion. All rights reserved. APC is a registered trademark of American Power Conversion. All other trademarks are the property of their respective owner.

Surge Protection

Battery
Recharge Time Average Life Span Net Weight Size

Physical

Service
1. Consult the Troubleshooting table above to eliminate common problems. 2. If problems persist, contact APC Technical Support; please be prepared to provide: date of purchase, model number and serial number (on bottom of UPS). 3. Please be prepared to troubleshoot the problem over the phone. If this is not successful, and the unit is still under warranty, the Technical Support Representative will provide all necessary information to return the unit for replacement.

Warranty

The standard warranty is 2 years from the date of purchase.
9. 10. 11. 12. 13. 14. 15. 16. 17.

APC Contact Information

APC Philippines Website Online Technical Support +(5642) http://www.apc.com http://support.apc.com