Apple Remote Desktop Administrators Guide

Version 3.1

K Apple Computer, Inc.
2006 Apple Computer, Inc. All rights reserved.
The owner or authorized user of a valid copy of Apple Remote Desktop software may reproduce this publication for the purpose of learning to use such software. No part of this publication may be reproduced or transmitted for commercial purposes, such as selling copies of this publication or for providing paid for support services. The Apple logo is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. Use of the keyboard Apple logo (Option-Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws. Apple, the Apple logo, AirPort, AppleScript, AppleTalk, AppleWorks, FireWire, iBook, iMac, iSight, Keychain, Mac, Macintosh, Mac OS, PowerBook, QuickTime, and Xserve are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Apple Remote Desktop, Bonjour, eMac, Finder, iCal, and Safari are trademarks of Apple Computer, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company, Ltd. 019-0835/11-13-06

Contents

Preface
About This Book Using This Guide Remote Desktop Help Notation Conventions Where to Find More Information About Apple Remote Desktop Using Apple Remote Desktop Administering Computers Deploying Software Taking Inventory Housekeeping Supporting Users Providing Help Desk Support Interacting with Students Finding More Information Getting to Know Remote Desktop Remote Desktop Human Interface Guide Remote Desktop Main Window Task Dialogs Control and Observe Window Multiple-Client Observe Window Report Window Changing Report Layout Configuring Remote Desktop Customizing the Remote Desktop Toolbar Setting Preferences for the Remote Desktop Administrator Application Interface Tips and Shortcuts Installing Apple Remote Desktop System Requirements for Apple Remote Desktop Network Requirements Installing the Remote Desktop Administrator Software Setting Up an Apple Remote Desktop Client Computer for the First Time

Chapter 1

Chapter 2

Chapter 3

48 Chapter Chapter 67
Upgrading the Remote Desktop Administrator Software Upgrading the Client Software Method #1Remote Upgrade Installation Method #2Manual Installation Upgrading Apple Remote Desktop Clients Using SSH Creating a Custom Client Installer Considerations for Managed Clients Removing or Disabling Apple Remote Desktop Uninstalling the Administrator Software Disabling the Client Software Uninstalling the Client Software from Client Computers Organizing Client Computers Into Computer Lists Finding and Adding Clients to Apple Remote Desktop Computer Lists Finding Clients by Using Bonjour Finding Clients by Searching the Local Network Finding Clients by Searching a Network Range Finding Clients by Network Address Finding Clients by File Import Making a New Scanner Making and Managing Lists About Apple Remote Desktop Computer Lists Creating an Apple Remote Desktop Computer List Deleting Apple Remote Desktop Lists Creating a Smart Computer List Editing a Smart Computer List Creating a List of Computers of from Existing Computer Lists Importing and Exporting Computer Lists Transferring Computer Lists from Apple Remote Desktop 3 to a New Administrator Computer Transferring Remote Desktop 2 Computer Lists to a New Remote Desktop 3 Administrator Computer Transferring Old v1.2 Computer Lists to a New Administrator Computer Understanding and Controlling Access Privileges Apple Remote Desktop Administrator Access Setting Apple Remote Desktop Administrator Access Authorization and Privileges Using Local Accounts Apple Remote Desktop Administrator Access Using Directory Services Creating Administrator Access Groups Enabling Directory Services Group Authorization Apple Remote Desktop Guest Access Apple Remote Desktop Nonadministrator Access

System Requirements for Apple Remote Desktop
Administrator and client computers: Mac OS X or Mac OS X Server version 10.3.9 or later (Mac OS X version 10.4 or later is required for some features). Mac OS Extended (HFS+) formatted hard disk. For observing and controlling other platforms: a system running Virtual Network Computer (VNC)-compatible server software. NetBoot and Network Install (optional) Mac OS X Server version 10.3 or 10.4 with NetBoot and Network Install services enabled

Network Requirements

Ethernet (recommended), AirPort, FireWire, or other network connection See Setting Up the Network on page 72 for more information.
Installing the Remote Desktop Administrator Software
To set up Apple Remote Desktop on administrator computers, you install the software on the computer you plan to use to administer remote computers. Then, you open the application setup assistant, and add to the main list of computers. To install Apple Remote Desktop on an administrator computer: 1 Insert the Apple Remote Desktop installation disc. 2 Double-click the Remote Desktop installer package and follow the onscreen instructions. The Remote Desktop application will be installed in the Applications folder. 3 Launch Remote Desktop (in the Applications folder). The Remote Desktop Setup Assistant appears. 4 Enter the serial number. The serial number can be found on the Apple Remote Desktop Welcome document that came with your software. Optionally, enter a registration name and organization. 5 Click Continue. 6 Enter a Remote Desktop application password and verify it. The Remote Desktop application password is used to encrypt names and passwords of client computers for Apple Remote Desktop. You can store this password in your keychain for convenience, or you can require that the password be entered each time you open Remote Desktop. 7 If you have another unlimited-licensed copy of Apple Remote Desktop acting as a Task Server (a dedicated computer running Remote Desktop for report data collection and delegated install tasks), enter the server address and click Continue. 8 Set the default data collection scope and time for newly administered computers. These settings will be stored as the default upload schedule, which can be applied to computers when you add them for administration. For more detailed information, see Setting the Clients Data Reporting Policy on page 160. 9 Click Done. The main application window appears.

Finding Clients by Network Address
If you know the exact IP address or fully qualified domain name of a computer, you can use that IP address or domain name to add the computer to your All Computers list. To add a specific address immediately to the All Computers list: 1 Choose File > Add By Address. 2 Enter the IP address or fully qualified domain name. 3 Enter the user name and password. 4 Choose whether to verify the name and password before adding it to the All Computers list. 5 Click Add. Alternatively you use the scanner to try an address or domain name and check availability before attempting to add it to the All Computers list. To search for a specific address: 1 Select a scanner at the left of the Remote Desktop window. 2 Select Network Address. 3 Enter the IP address or fully qualified domain name in the Address field. 4 Click the Refresh button. If the client responds successfully, it is listed in the Remote Desktop window. 5 Select the desired computers. 6 Drag the selected computers to the All Computers list. 7 Authenticate by providing a user name and password for an Apple Remote Desktop administrator. The computer is now in your All Computers list.
Finding Clients by File Import
You can import a list of computers into Apple Remote Desktop by importing a file listing the computers IP addresses. The list can be in any file format (text, spreadsheet, word processor) and must contain either IP addresses or fully qualified domain names (such as foo.example.com). File import also allows you to add ranges of IP addresses by expressing the range in the following format: xxx.xxx.xxx.xxx-yyy.yyy.yyy.yyy. For example, a text file with the line 192.168.0.2-192.168.2.200 would add all IP addresses in that address range. To import a list of computers from a file: 1 Select a scanner at the left of the Remote Desktop window. 2 Select File Import. 3 Browse for the file by clicking the Open File button, or drag a file into the window. Alternatively, you can enter the files pathname in the File field. All responding clients are listed in the Remote Desktop window. 4 Select the desired computers. 5 Drag the selected computers to the All Computers list. 6 Authenticate by providing a user name and password for an Apple Remote Desktop administrator. The computer is now in your All Computers list.

Making a New Scanner

You may want several scanners in order to search for specific address ranges or to do other types of searches. You can make and save your own scanner so you can quickly do the search at any time. You can rename scanners to make them easy to identify. To make a custom search list: 1 Choose File > New Scanner. 2 Rename the newly created scanner. 3 Select the scanner icon. 4 Choose a search type from the pop-up menu to the right.

Apple Remote Desktop Administrator Access Using Directory Services
You can also grant Apple Remote Desktop administrator access without enabling any local users at all by enabling group-based authorization if the client computers are bound to a directory service. When you use specially named groups from your Directory Services master domain, you dont have to add users and passwords to the client computers for Apple Remote Desktop access and privileges. When Directory Services authorization is enabled on a client, the user name and password you supply when you authenticate to the computer are checked in the directory. If the name belongs to one of the Apple Remote Desktop access groups, you are granted the access privileges assigned to the group.
Creating Administrator Access Groups
In order to use Directory Services authorization to determine access privileges, you need to create groups and assign them privileges. There are two ways of doing this: Method #1 You can create groups and assign them privileges through the mcx_setting attribute on any of the following records: any computer record, any computer list record, or the guest computer record. To create an administrator access group: 1 Create groups as usual. If you are using Mac OS X Server, you use Workgroup Manager to make them. 2 After you have created groups, you edit either the computer record of the computer to be administered, its computer list record, or the guest computer record. 3 Use a text editor, or the Apple Developer tool named Property List Editor to build the mcx_setting attribute XML. The XML contains some administrator privilege key designations (ard_admin, ard_reports, etc.), and the groups that you want to possess those privileges. The following privilege keys have these corresponding Remote Desktop management privileges:
Management Privilege Generate reports Open and quit applications Change settings Copy items Delete and replace items Send messages Restart and shut down Control Observe Show being observed
ard_admin X X X X X X X X X X

ard_reports X

ard_manage X X X X X X X

ard_interact

In the XML, you name a privilege key and make the value the name of the group or groups you want to possess the privilege. Use the sample XML below to make your management/key designation XML. 4 When you have created the snippet of XML, you enter this whole snippet into a computer record or computer list record. If you are using Workgroup Manager, you enable the preference to Show All Records Tab and Inspector and use the Inspector to copy the entire snippet of XML the value which corresponds to the MCXSettings attribute name.
The following is the sample XML format you need to use to assign management privileges via MCX keys. It assigns the above ard_interact privileges to the groups named some_group and staff. It also assigns the ard_manage privileges to the group named staff, the ard_admin privileges to the group my_admin_group, and leaves no group with the ard_reports privilege set. Heres the XML:
<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList1.0.dtd"> <plist version="1.0"> <dict> <key>mcx_application_data</key> <dict> <key>com.apple.remotedesktop</key> <dict> <key>Forced</key> <array> <dict> <key>mcx_preference_settings</key> <dict> <key>ard_interact</key> <array> <string>some_group</string> <string>staff</string> </array> <key>ard_manage</key> <array> <string>staff</string> </array> <key>ard_admin</key> <array> <string>my_admin_group</string> </array> <key>ard_reports</key> <array> </array> </dict> </dict> </array> </dict> </dict> </dict> </plist>
This example attribute defines four privileges, although any of them may be left out. For more information on using Workgroup Manager, and Open Directory, see their documentation at: www.apple.com/server/documentation
Method #2 You can create groups with special names that correspond to the privilege keys above: ard_admin, ard_reports, ard_manage, and ard_interact. The corresponding privileges are automatically assigned to these specially named groups. If you have already created these groups for use with Apple Remote Desktop 2, they will continue to work as expected with Apple Remote Desktop 3.

Setting up a NonMac OS X VNC Server
This section contains very basic, high-level steps for setting up a nonMac OS X client to be viewed with Remote Desktop. This section cannot give detailed instructions, since the client operating system, VNC software, and firewall will be different. The basic steps are: 1 Install VNC Server software on the client computer (for example, a PC, or a Linux computer). 2 Assign a VNC password on the client computer. 3 Make sure the clients firewall has the VNC port open (TCP 5900). 4 Make sure Encrypt all network data is not selected in the Security section of the Remote Desktop Preferences. 5 Add the computer to the Remote Desktops All Computers list using the clients IP address. 6 Put the client computers VNC password in the Remote Desktop authentication box. There is no user name for a VNC server, just a password. Apple Remote Desktop Control and the PCs Ctrl-Alt-Del If you use Remote Desktop to administer a PC thats running VNC, you may be wondering how to send the Ctrl-Alt-Del command (Control-Alternate-Delete) from a Mac to the PC. Though Mac and PC key mappings differ, you can use an alternate key combination to send the command. For full-size (desktop) keyboards, use Control-Option-Forward Delete. For abbreviated keyboards (on portable computers), use Function-Control-OptionCommand-Delete.

VNC Control Options

After you have added a VNC server to a computer list (or when you are first adding it), you can set a custom port for VNC communication, and you can designate a display to control. To set a custom port on an existing computer list member: 1 Select a computer list in the Remote Desktop window. 2 Select a VNC Server computer in the Remote Desktop window. 3 Choose File > Get Info. 4 Click Edit in the Info window. 5 At the end of the IP Address or fully qualified domain name, add a colon followed by the desired port. For example, if you want to connect to a VNC server (vncserver.example.com) that is listening on TCP port 15900, you would enter:
vncserver.example.com:15900
6 Click Done. To set a custom VNC port when adding a computer by address: 1 Choose File > Add By Address. 2 Enter the IP address or fully qualified domain name. 3 At the end of the IP Address or fully qualified domain name, add a colon followed by the desired port. For example, if you want to connect to a VNC server (vncserver.example.com) that is listening on TCP port 15900, you would enter:
4 Enter the user name and password. 5 Click Add. To designate a display to control: 1 Add a custom port number, as described above. 2 Use the display number for the last number in the custom port designation (display designations start at 0 for the default primary display). For example, f you want to control the default display on a VNC server (vncserver.example.com) that is listening on TCP port 5900, you would enter:
vncserver.example.com:5900
If you want to control the second display, you would enter:

Remote Desktop keeps track of three kinds of task progress: active, Task Server, and completed. Active tasks are those which are currently being processed by the client computers, and the client computers have not all reported back to the administrator console. Some tasks are so short that they only briefly appear in the list of current tasks; other tasks may take a long time and remain there long enough to return to the task and view the progress as it happens. The Active Tasks list is located in the left side of the Remote Desktop window, and has a disclosure triangle to expand or hide the list. Task Server tasks are those which have been assigned to the task server (either the one running on the administrators computer, or a remote one) which have not yet completed for all the task participants. Completed tasks are those which have received a task status for all participating client computers. The task description and computer list then moves to the History list. The History list is located in the left side of the Remote Desktop window, and has a disclosure triangle for expanding or hiding the list. In addition to the task status and notification features of Remote Desktop, you can set a task notification shell script to run when any task has completed. This script is for all tasks, but it can be as complex as your needs require.
Enabling a Task Notification Script
When a task completes, Remote Desktop can run a script that you create. This script is for all completed tasks, and it must be a shell script. There is a default notification script provided, which you can customize for your needs. The script must be a shell script, but you can use various other scripting environments like AppleScripts with the osascript command. To enable a task notification script: 1 Make sure you are logged in as an administrator user. 2 Open Remote Desktop. 3 Choose Remote Desktop > Preferences. 4 Click the Tasks button. 5 Select Enable task notification script. 6 Choose the location of the script. The default notification script is located at /Library/Application Support/Apple/Remote Desktop/Notify. 7 Close the Preferences window.
Chapter 8 Administering Client Computers
Getting Active Task Status
When you get a tasks current status, you see the progress of the task, the computers involved, and their feedback to the administrator computer. To get status on a currently running task: 1 Select the Active Tasks list. 2 Select the desired task in the Remote Desktop window. The task status and computers involved are shown in the Remote Desktop window. You can make sure the main window always shows the currently running task in the main work area by setting a preference. Otherwise, the main window will continue to show the last selected computer list. To automatically show task status in the main window: 1 Make sure you are logged in as an administrator user. 2 Open Remote Desktop. 3 Choose Remote Desktop > Preferences. 4 Click the Tasks button. 5 Select Always change focus to active task. 6 Close the Preferences window.

Auditing Hardware

You can get a report about the hardware of any client computer. Hardware information can be accessed using a number of different reports. Although some basic hardware information can be found in the System Overview report, several more focused hardware reports provide more detailed information. To get a basic System Overview report: 1 Select a computer list in the Remote Desktop window. 2 Select one or more computers in the selected computer list. 3 Choose Report > System Overview. 4 Select or deselect hardware items as desired. 5 To search using new data, select Rebuild data for report. 6 Click Get Report. The newly generated report window appears. Getting Serial Numbers Although there is no specific serial number report for Apple Remote Desktop, the serial number of any client is in the Computer section of the System Overview Report. In addition to using Apple Remote Desktop to retrieve a computers serial number, you could use the command-line tool systemprofiler with Apple Remote Desktops Send UNIX Command feature.
To generate a serial number report: 1 Select a computer list in the Remote Desktop window. 2 Select one or more computers in the selected computer list. 3 Choose Report > System Overview. 4 Select Serial Number from the Computer section. 5 Select or deselect other items as desired. 6 To search using new data, check Rebuild Data For Report. 7 Click Get Report. The newly generated report window appears. Getting Storage Information The Storage report collects information about the client computers internal hard disks. It can get information about the hardware itself, the volumes on the disk, file system information, and journaling information for the disk. For a complete listing of Storage report options, see Report Field Definitions Reference on page 171. Basic information about hard disk volumes and size can also be found in the storage section of the System Overview report. To generate a Storage report: 1 Select a computer list in the Remote Desktop window. 2 Select one or more computers in the selected computer list. 3 Choose Report > Storage. 4 Select the hard disk information desired. 5 To search using new data, select Rebuild Data For Report. 6 Click Get Report. The newly generated report window appears.
Getting FireWire Device Information The FireWire Devices report gets information about FireWire devices connected to the client computer. It can get the following information from a device: Manufacturer Model Device speed Software version Firmware revision For more information about FireWire Devices report options, see Report Field Definitions Reference on page 171. The number of attached FireWire devices can also be found in the Devices section of System Overview report. To generate a FireWire Devices report: 1 Select a computer list in the Remote Desktop window. 2 Select one or more computers in the selected computer list. 3 Choose Report > FireWire Devices. 4 Select the FireWire information desired. 5 To search using new data, select Rebuild Data For Report. 6 Click Get Report. The newly generated report window appears. Getting USB Device Information The USB Devices report gets information on Universal Serial Bus devices (scanners, keyboards, mice, and so forth) connected to the client computer. It can get the following information from a device: Product name and ID Vendor name and ID Device speed Bus power amps For more information about the USB Devices report options, see Report Field Definitions Reference on page 171. Basic information about attached USB devices can also be found in the Devices section of the System Overview report.

/private/etc/cups/printers.conf /private/etc/cups/ppd/
Because these files are hidden in the Finder, you may have to use the Terminal or the Finders Go to Folder command to add them to the Items to copy list. 3 Choose a Same relative location as the copy destination. 4 Choose to replace existing items. 5 Click Copy. 6 Restart the client computers printer process by restarting the clients. If you are comfortable with the command-line, you can use Remote Desktops Send UNIX Command to configure all the client computer preferences at once. Setting printer preferences using Send UNIX Command requires the use of the built-in lpadmin command-line tool. For more information, see the lpadmin man page. To set up printer preferences using Send UNIX Command: 1 Select a computer list in the Remote Desktop window. 2 Select one or more computers in the selected computer list. 3 Choose Manage > Send UNIX Command. 4 Type or paste the following UNIX command:
lpadmin -p printer_name -E -v lpd://printer_and_queue_address -m printer_model_ppd_file -L text_description_of_printer_location
5 Set the user permissions for this command to root. 6 Click Send.

Managing Computers

Using Apple Remote Desktop, you can control multiple client computers simultaneously, issuing commands that are found in Mac OS Xs Apple menu (Log Out, Sleep, Restart, etc.), as well as other commands.
Opening Files and Folders
Apple Remote Desktop can open existing items (files, folders, and applications) on client computers. The item to open must be on the administrator computer, in addition to being on the client computers, and must have the same name, type, size, permissions, and file creation date as the item on the administrator computer. The Open Items command opens files in the application used to create them, if it exists on the client computer, or in the application assigned to open files with that files extension. Folders open in the Finder. Applications are opened, or brought to the front, if already open.
To open an item: 1 Select a computer list in the Remote Desktop window. 2 Select one or more computers in the selected computer list. 3 Choose Manage > Open Items. 4 Click the Add (+) button and browse for the item on the administrator computer. Alternatively, drag the item from the administrator computers Finder to the Open Items dialog. 5 Click Open when the item is selected. The Open Items dialog shows the icon and name of the item to open. 6 Click Open.

Opening Applications

Restarting a Computer

Apple Remote Desktop can restart a client computer. This has the same result as choosing the Restart command from the client computers Apple menu. Unless youre trying to restart a client that supports lights-out management, you cannot restart a computer that has a current status other than Available. Remote Desktop also uses lights-out management when you force a restart. To restart a computer: 1 Select a computer list in the Remote Desktop window. 2 Select one or more computers in the selected computer list. 3 Choose Manage > Restart. 4 Select the type of restart. You can allow users to save files or cancel the restart, or you can force an immediate restart, which will cause the users to lose unsaved changes to any open files. 5 Click Restart.

Shutting Down a Computer

Apple Remote Desktop can shut down a client computer. This has the same result as choosing the Shut Down command from the client computers Apple menu. Unless youre trying to shut down an client that supports lights-out management, you cannot shut down a computer that has a status other than Available. Remote Desktop also uses lights-out management when you force a shutdown. Note: If you shut down an Apple Remote Desktop client that does not support lightsout management, you cannot start it up using Remote Desktop. The Shut Down command is especially useful when used with Energy Saver preferences. You can set your client computers to start up every morning at a designated time and use Remote Desktop to shut them down at night. The next morning, they will start up and be ready to administer. To shut down a computer: 1 Select a computer list in the Remote Desktop window. 2 Select one or more computers in the selected computer list. 3 Choose Manage > Shut Down. 4 Select the type of shutdown. You can choose to allow users to save files or cancel the shutdown, or you can force an immediate shutdown, which will cause the users to lose unsaved changes to any open files. 5 Click Shut Down.

Starting Up a Computer

Apple Remote Desktop can start up clients that support lights-out management (LOM). Unlike waking up computers, this does not rely on the wakeonlan network packet, allowing you to start computers on a different subnet. By default, after selecting a computer list with at least one client that supports LOM, a new status column named LOM Status appears. The LOM status shows which of your clients support LOM, and if theyre configured to allow LOM administration. The LOM status can be:

To copy and execute a script: 1 Prepare and save your script. Make sure your script is saved as plain text with UNIX line breaks. 2 Open Remote Desktop. 3 Select a computer list in the Remote Desktop window. 4 Select one or more computers in the selected computer list. 5 Use the Copy Items command to copy your script to the client computers. See Copy Options on page 108 and Copying from Administrator to Clients on page 110 for more information. 6 After copying the script, choose Manage > Send UNIX Command. 7 Execute the script by typing:

sh script pathname

8 Click Send. Executing AppleScripts with Remote Desktop AppleScripts can be executed on client computers in two ways. They can be saved and executed as an application, or sent at once using the command line. To learn more about AppleScript, see AppleScript Help in Help Viewer or go to: www.apple.com/applescript/. To send and execute an AppleScript: 1 Save the AppleScript as an application. 2 Open Remote Desktop. 3 Select a computer list in the Remote Desktop window. 4 Select one or more computers in the selected computer list. 5 Use the Copy Items command with the Open Items option selected in the Copy Items dialog. See Copy Options on page 108 for more information. To execute an AppleScript using the Send UNIX Command: This method uses the osascript command. See the osascript man page for more information. 1 Select a computer list in the Remote Desktop window. 2 Select one or more computers in the selected computer list. 3 Choose Manage > Send UNIX Command. 4 Type or paste the AppleScript in the UNIX Command window, like this:
osascript -e 'First line of script' -e 'Next line of script' [ -e. ]
Alternatively, you could use a UNIX read standard input redirection which looks like:
osascript <<EndOfMyScript.insert script here. EndOfMyScript
For example, a simple script to create a folder and set its label would be entered as:
osascript <<EndOfMyScript tell the application "Finder" make new folder set the name of the result to "New Folder" set the label index of folder "New Folder" to 2 end tell EndOfMyScript
5 Click Send. The client computer executes the script.
Built-in Command-Line Tools
Apple Remote Desktop includes three powerful command-line tools that can be used with Send UNIX Command: networksetup, systemsetup, and kickstart. The tools themselves are embedded within the Apple Remote Desktop client software, and do not interfere with existing installations of the software on Mac OS X Server. The locations of two of the tools (networksetup and systemsetup) are added to the default shell PATH, so you can access them through Remote Desktop as if they were installed in one of the standard UNIX tool locations. The kickstart tool is not in the default shell path. It must be activated explicitly at its location:

systemsetup -setrestartfreeze on
-setrestartpowerfailure ( on | off )
Use this command to specify whether the server automatically restarts after a power failure. Example:
systemsetup -setrestartpowerfailure on

-setsleep minutes

Sets amount of idle time until computer sleeps. Specify Never or Off for computers that should never sleep. Important: if you set the system to sleep, you will not be able to administer the server remotely while it is sleeping. Example:

systemsetup -setsleep 60

-settime hh:mm:ss
Sets the current time. The provided time argument should be in 24-hour format. Example:
systemsetup -settime 16:20:00

-settimezone timezone

Use this command to set the local time zone. Use -listtimezones to list valid timezone arguments. Example:
systemsetup -settimezone US/Pacific
-setusingnetworktime ( on | off )
Sets whether using network time is on or off. Example:
systemsetup -setusingnetworktime on
-setWaitForStartupAfterPowerFailure seconds
Set the number of seconds after which the computer will start up after a power failure. The <seconds> value must be a multiple of 30 seconds. Example:
systemsetup setWaitForStartupAfterPowerFailure 30
-setwakeonmodem ( on | off )
Use this command to specify whether or not the server will wake from sleep when modem activity is detected. Example:
systemsetup -setwakeonmodem on
-setwakeonnetworkaccess ( on | off )
Use this command to specify whether the server wakes from sleep when a network admin packet is sent to it. Example:
systemsetup -setwakeonnetworkaccess on
Any command in the Mac OS X Server command-line guide that uses systemsetup can be used in Remote Desktop using the Send UNIX Command task. Using kickstart The kickstart command-line utility is embedded within the Apple Remote Desktop client software. It allows you to install, uninstall, activate, configure, and restart components of Apple Remote Desktop without restarting the computer. You can configure all the features found in the Remote Desktop section of the Sharing System Preferences. The kickstart utility can be used via SSH to configure remote computers, including Xserves. The kickstart utility is located at: /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/ Resources/kickstart. The syntax and list of actions possible with kickstart are available by running kickstart as follows:

Curtain Mode. When controlling a remote computer, administrators can now choose to block the remote users view of the desktop with a virtual curtain. User History report. Administrators can find out which users have logged in to which computers on their network, making it easy to monitor networks for unauthorized computer use. Application Usage report. Administrators can view details on which applications have been used on remote systems, ensuring compliance with software licenses. Task Templates. Apple Remote Desktop 3 allows you to save task settings as templates for later use. The Task Template menu comes populated with more than 30 sample UNIX scripts. Its also easy to add your own favorites to the list for convenient access.
Setting Up Apple Remote Desktop 3
Apple Remote Desktop 3 gives you all of the tools you need to manage the Mac computers on your networkwhether youre distributing software, providing online assistance, or collecting information about hardware and software assets. You can manage computers individually or multiple computers at the same time.

Getting Started

To get started with Apple Remote Desktop, install the administration software on the system you will use to manage remote Mac computers. Client software is built into Mac OS X version 10.3 Panther and later, so its easy to implement Apple Remote Desktop 3 across your organization. Apple Remote Desktop 3 is available in two versions: a 10 Managed Systems edition for small workgroups and an Unlimited Managed Systems edition for managing more than 10 clients.
Client authentication To manage a Mac OS X system using Apple Remote Desktop, administrators need to authenticate and receive authorization from the Apple Remote Desktop Client softwareensuring that only authorized users can control a computer or perform specified administrative tasks. Apple Remote Desktop can perform authentication and authorization against your organizations directory server. Or for organizations that rely on the local computer for authentication, Apple Remote Desktop supports authentication against one or more local accounts.
Security and encryption Apple Remote Desktop 3 uses 128-bit AES encryption to ensure that all remote communications are secure, even over the Internet, with client computers running Mac OS X v10.3 or later. For screen control and file copy tasks, where encrypting large amounts of data may significantly degrade performance, administrators can choose encryption for improved security or leave encryption off for better performance. Using a Task Server A Task Server can collect reporting data on a scheduled basis or execute the new AutoInstall feature in Apple Remote Desktop 3, ideal for updating software on mobile systems whenever they connect to the network. By assigning a Task Server to perform these tasks, you can free up the administrator computer for handling critical management demands.1 User mode If you wish to allow non-administrator users to implement specific features of Apple Remote Desktop 3, you can enable or disable features in the Apple Remote Desktop Security preference pane. This can be useful for classroom teachers or less technical users who need to perform a limited set of desktop management tasks without r eliance on the administrator.

5 Network scanners. Quickly discover the computers that you need to manage. Create as many network scanners as you need and configure each to search specific areas of your network. 6 Task Server list. Find all the tasks that are currently executing on the Task Server.
7 Active Tasks list. Find all queued and executing tasks. 8 History list. Find completed tasks, specifying how many you wish the list to display. Additional details on past tasks can be viewed using the Task History window.
Discovering and Organizing Computers
Remote control of server systems Apple Remote Desktop 3 enables you to control Xserve systems as well as Mac computers from anywhere on your network even from a virtual private network from home. Because servers are often headless and in remote locations, Setup Assistant in Mac OS X Server includes a one-click option to install and configure the Apple Remote Desktop client. Also available is a command-line utility for configuring software on the server.
Once youve enabled the client computers, you can discover them using the built-in network scanners and organize them using computer lists. Computers located on the same subnet as the administrator show up automatically. You can search for computers outside your subnetor if you know the address of a computer you wish to add, you can specify that name or IP address. Network scanners To discover Mac systems that are Apple Remote Desktop enabled or VNC enabled, each network scanner uses one of four methods: Bonjour, network address range search, network address or DNS name lookup, or file import of network addresses or DNS names. Organizing computers After discovering the computers on your network, you can organize them into lists. By default, the All Computers list includes all enabled computers. Administrators can create additional lists, organizing computers by computer model, by organization, or by location. Inspired by the iTunes Smart Playlist, Apple Remote Desktop 3 features Smart Computer Lists that allow an administrator to define a set of rules. Any computer that meets the criteria will be included in the smart list. If a new computer meets the criteria, it is automatically added to the list, as is an existing computer that is modified and now meets the criteria. Apple Remote Desktop 3 also includes a Group feature that allows you to place tasks, computer lists, or scanners in their own folder. And with the ability to label computers, administrators can tag a computer with a particular color for quick and easy reference.
Task lists Apple Remote Desktop tasks can be executed immediately, scheduled to run at a specified date and time, or saved for future execution. To streamline the administration of Mac OS X systems, Apple Remote Desktop 3 allows you to view lists of running, queued, and completed tasks. You can also create new tasks by running saved tasks with different parameters.

Task Progress with Software Installation
1 Active Tasks list. View all current and queued tasks. 2 Task progress. View the overall status of the task. 3 Stop button. Halt the execution of the task. 4 Detailed view. View detailed information on the progress and status of the task.
5 Summary information. View a dynamic summary of the task: its progress and how many computers succeeded or failed in executing the task. 6 History list. Icons provide an at-a-glance overview of the success or failure of completed tasks.
Task History Apple Remote Desktop 3 allows you to view a list of your previously executed tasks, as far back as you choose. Past tasks are organized by day, so administrators can review them quickly. Administrators can also choose to reapply or reuse any of the tasks that they have previously executed.

Task History Window

1 History. View a list of each day that tasks were executed, specifying how many days the list will display. 2 Summary. View a list of tasks executed during that day. Double-click a task to redo.
3 Task summary. View a summary of a specified executed task. 4 Detailed task. View details on which computers executed the task and the status of the task for each computer.

Software Distribution

Apple Remote Desktop 3 is an ideal solution for installing or upgrading software across multiple Mac systems. Whether its a new version of Mac OS X or a suite of applications, its easy to keep all of your computers up to datewithout interrupting your users or requiring any user interaction. Users dont even need to be logged in. And with the new AutoInstall feature, administrators can initiate a software installation and let Apple Remote Desktop 3 take care of the rest.

Network Copy Performance

Custom install packages Apple Remote Desktop 3 includes the Apple Package Maker utility, making it easy to c reate custom install packages for installation of organization-specific software. Once youve created the package, you can copy and install the software to a specified location using Apple Remote Desktop.
Apple Remote Desktop 3 performs copy operations up to 11 times faster than its predecessor, Apple Remote Desktop 2.2, with best performance over a Gigabit Ethernet network. Network copy performance: 1000BASE-T

Up to 11 times faster than version 2.2 Remote Desktop version 2.477 Remote Desktop version 3.43

10.8x 11.1x

Copy Microsoft Office folder (528MB) Time to copy to 50 clients (seconds) Copy incompressible test file (1024MB) Time to copy to 50 clients (seconds)
Testing conducted by Apple in December 2005 using prerelease Apple Remote Desktop software. Target machines were 50 Power Mac computers with dual-processor 2.5GHz G5, 2GB of RAM, and running Mac OS X v10.4.3.
Network copy performance: 100BASE-T
Up to 5 times faster than version 2.2 Remote Desktop version 2.472 Remote Desktop version 3.103

5.2x 4.6x

Installing Software
Use the Install Packages task pane to choose the software you wish to distribute. If you have more than one package to install, you dont have to wait for one installation to finish before starting the next one: Apple Remote Desktop 3 allows you to specify multiple applications for successive installation. AutoInstall Ideal for managing mobile computers, this new feature enables automatic, policybased installation of software packages on remote systems. Start by using Apple Remote Desktop 3 to set up a list of target computers, whether theyre offline or on the network, for software installation or update. With AutoInstall, you can copy the install package to a Task Server, which will attempt to contact the target computers. If the computers are on the network, the Task Server can execute the installation immediately. For offline clients, the Task Server holds the package and installs it automatically as soon as a target computer connects to the network, keeping track of which computers have had the software successfully installed.
AutoInstall: Ideal for Software Installation on Mobile Computers
1 Administrator needs to install software package on Mac systems. 2 Package is first copied to Task Server.
3 Package is then copied and installed on Mac systems. 4 If computer is offline, package is queued until it is available.
Install Packages Task Pane
1 List of packages. View list of packages (Apple.pkg or.mpkg format) to be copied and installed on target computers. 2 Add or remove packages. Add or remove packages, or drag packages from the Finder onto the task window. 3 Restart options. If packages require a restart, select if users will be allowed to save documents or if the restart is immediate. 4 AutoInstall. Specify that the Task Server perform package installation. If target computers are offline, the Task Server will ensure that packages are copied and installed as soon as computers connect to the network.
Bandwidth throttling. Specify how much network bandwidth should be consumed by the package copy.
7 Target computer list. Select the computers and computer lists where you will install packages. You can drag additional computers and computer lists from the main Apple Remote Desktop window or remove computers from the list. Schedule task. Schedule the task for a future date and time, or choose a frequency for repeating the task. Task Template. Save task settings for later use, or apply settings from a previously saved task.

5 Encryption option. Specify whether network data should be encrypted when copying packages.
10 Save task. Save the task with the current configuration and target computers for later use.
After installation, your installer files are deleted from the client system automatically. Apple Remote Desktop can even restart the client system remotely. Software installations can be deployed immediately or scheduled for a later date and time for example, when network traffic is low or when users are typically away from their computers.
For applications that require only drag-and-drop installation, you can use the File Copy feature for software distribution. File Copy is also useful for distributing files and folders, such as fonts and configuration files, to an exact location in the clients hard drive.

Copy Items Task Pane

1 Items to copy. View a list of files, folders, and applications to be copied to target computers. 2 Add or remove items. Add or remove items, or drag items from the Finder onto the task window. 3 Destination. Specify where the files, folders, and applications should be copied. The location can be the same as the location of the source file, or you can choose from several predefined locations or even specify a custom location. 4 Copy options. If an item already exists on the target computer, you can choose to be prompted, to replace the file, or to rename the file.
7 Encryption option. Specify whether network data should be encrypted when copying packages. 8 Bandwidth throttling. Specify how much network bandwidth should be consumed by the file copy.
9 Target computer list. Select the computers and computer lists where you will copy files. You can drag additional computers and computer lists from the main Apple Remote Desktop window or remove computers from the list. 10 Schedule task. Schedule the task for a future date and time, or choose a frequency for repeating the task. 11 Task Template. Save task settings for later use, or apply settings from a previously saved task. 12 Save task. Save the task with the current configuration and target computers for later use.
5 Ownership settings. Once the copy is complete, specify ownership settings from the following options: inherit from destination folder, preserve current owner, set to current logged-in user, or specify a user and group. 6 Open items. Specify whether items should be opened on remote computers after being copied.

Asset Management

As an administrator or support professional, you need to keep track of the configuration of Mac systems in your organization. Apple Remote Desktop 3 allows you to collect information on more than 200 hardware and software attributes, including memory, CPU, the version of the operating system, and hard disk size. This critical data can help you assess your organizations readiness for operating system or application updates and determine whether any additional software or hardware is needed for the migration. Its also valuable for help desk professionals to have configuration details on systems that are experiencing problems. With the new Spotlight search capability, you can quickly search remote computers and copy the results back to the administrator computeror delete them entirely. Also new are User History and Application Usage reports that provide specific information to help you monitor software compliance and the security of your systems.

Remote Spotlight Search

Apple Remote Desktop 3 extends the revolutionary Spotlight technology in Mac OS X Tiger, so administrators can perform comprehensive, lightning-fast searches not only on their own computer, but on any Mac on the network. Whether youre looking for a file, application, or image, Spotlight can find it. Results are returned instantlyfrom the first letter you typeand updated continuously with no lag times or slowdowns. You can refine searches using different metadata types or additional qualifying filters. With Apple Remote Desktop 3, administrators can display the search results on remote systems, copy results back to their own computer, or simply delete them.

Usage Reports

SQL database All of the data for hardware reports is stored in the included SQL database for fast and easy retrieval. System administrators can tap into this database using any number of third-party SQL-aware tools to generate custom reports.
The new User History report gives detailed information on who is using a computer, when they logged in and out, and how they accessed the computer. The Application Usage report details which applications have been used on remote systems, including the number of launches of an application, the duration of the launch, and who executed the launch. Administrators can use this report to ensure compliance with their software license agreements and to discover any unauthorized use of applications.

System Overview Report with System Overview Result
1 System attribute selection. Collect and view information on more than 100 system attributes, organized by categories. Choose all the attributes of a category, or specify individual attributes within each category. 2 Cached report settings. Specify whether to generate a report from the SQL database based on fresh data or existing data. 3 Target computer list. Select the computers and computer lists to be searched. You can drag additional computers and computer lists from the main Apple Remote Desktop window or remove computers from the list. 4 Schedule task. Schedule the task for a future date and time, or choose a frequency for repeating the task.
Save task. Save the task with the current configuration and target computers for later use.
6 Task Template. Save task settings for later use, or apply settings from a previously saved task. Print. Print the report or save it as a PDF file. Export. Export the contents of your report to a commaor tab-delimited text file, which can then be imported into another program, such as a spreadsheet. Results. View information about the requested system attributes, with each row containing information about one computer. Click the columns to sort the data.
10 Category filter. Click a category filter to display only the information about the attributes in that category, filtering out all other data.
Reporting Using Task Server
You can use a computer other than the administrator computer to collect reporting data on an automated basis. By using a computer as a Task Server, you can always be ready for client computers to send their reporting informationwhile freeing up the administrator computer for other management tasks.

Software Reports

In addition to Spotlight search, Apple Remote Desktop 3 includes three types of software reports that provide details on file system attributes and installed application versions, as well as the results of its powerful file search capabilities. File Search. Specific information about files and folders on client systems allows you to audit installed applications. For example, to check compliance with license agreements, you can identify how many copies of a particular application are in use. You can also use File Search to search by file size, helping you identify large files and applications that may be taking up too much space on the hard drive. Software Version. Use this report to make sure that users have the latest and most appropriate application versions for their systems. Software Difference. This report can help you detect application versions that are out of date, nonstandard, or otherwise unacceptableor learn whether a user has installed an unauthorized application.

Remote Shell Scripts

Thanks to the UNIX-based foundation of Mac OS X and a rich set of command-line tools, Apple Remote Desktop enables you to execute UNIX shell scripts and commands on multiple remote client systems and get feedback on their success or failure. This powerful capability gives you unlimited flexibility to accomplish system maintenance taskseven if there is no explicit Apple Remote Desktop command for the task. Whats more, Apple Remote Desktop includes two command-line toolssystemsetup and networksetupthat can set the Network, Energy Saver, and Date & Time system preferences. The Remote Shell Scripts command also benefits from the new Task Template feature in Apple Remote Desktop 3.
Send UNIX Command Task with Send UNIX Command Result 10
1 Task Template. Save task settings for later use, or apply settings from a previously saved task. The Task Template menu includes more than 30 sample scripts and UNIX commands. 2 UNIX shell scripts or commands. Enter one or more UNIX commands or a UNIX shell script to be executed on target computers. You can use the two included tools, systemsetup and networksetup, to configure the Network, Energy Saver, and Date & Time system preferences. 3 Specify user. Use the current logged-in user or specify a different user, such as the administrator, to run the task. 4 Toggle display output. Specify whether all results should be displayed or just the last line of output.
6 Schedule task. Schedule the task for a future date and time, or choose a frequency for repeating the task. 7 Save task. Save the task with the current configuration and target computers for later use. 8 Print. Print the report or save it as a PDF file. 9 Export. Export the contents of your report to a commaor tab-delimited text file, which can then be imported into another program, such as a spreadsheet. 10 Summary view. View summary results of Send UNIX Command, including whether the commands succeeded or failed and the last line of output. 11 Detailed view. View detailed results of Send UNIX Command. Selecting a computer in the detailed view will automatically scroll to the location of the output for that computer.
5 Target computer list. Select the computers and computer lists to execute the UNIX commands. You can drag additional computers and computer lists from the main Apple Remote Desktop window or remove computers from the list.
NetBoot and Network Install services Mac OS X Server includes system imaging tools that streamline the support of Mac clients and reduce system administration costs. Administrators can use NetBoot to host a single operating system and application configuration on all desktop systems. Network Install is an ideal solution for installing and upgrading software on Mac OS X desktop and portable systems.
Remote Boot Disk Selection
Apple Remote Desktop 3 allows you to designate the startup disk of client systems from your own computer. This feature enables you to set any number of Mac computers to start up from a NetBoot or Network Install image or from a specific partition on the local hard driveespecially useful for deploying a standard desktop configuration across multiple systems, whether in classrooms, computer labs, kiosks, or compute clusters. After selecting the boot disk, you set the systems to restart immediately or at a later date and time. Theres no need to travel from location to location configuring each system individually.

Set Startup Disk

1 Select startup disk. Choose from a list of available network volumes; specify server and image name; or select a local drive or partition to be the startup disk. 2 Restart computers. You can choose to have the computers restart immediately after the startup disk setting has been changed. 3 Target computer list. Select the computers and computer lists for setting their startup disk. You can drag additional computers and computer lists from the main Apple Remote Desktop window or remove computers from the list.
4 Schedule task. Schedule the task for a future date and time or choose a frequency for repeating the task. 5 Save task. Save the task with the current configuration and target computers for later use. 6 Task Template. Save task settings for later use, or apply settings from a previously saved task. The Task Template menu includes over 30 sample scripts and UNIX commands.

Remote Assistance

With powerful screen-sharing and text-messaging capabilities, Apple Remote Desktop 3 makes it easy to provide thorough technical assistance to the computer users in your organization. Observe and control one or many remote Mac OS X systems. Apple Remote Desktop 3 uses the Virtual Network Computing (VNC) standardwhich means its also possible to observe and control VNC-enabled Windows, Linux, and UNIX systems. New remote assistance capabilities, such as drag and drop and copy and paste, make interacting with client computers even easier. And when youre c onfiguring sensitive information on remote systems, Curtain Mode provides an added degree of privacy.

Observe and Control

Quartz 2D graphics Apple Remote Desktop leverages theQuartz 2D library, including the use of optimized CoreGraphicslibraries, to boost the performance of itsscreen-sharing capabilities.
Apple Remote Desktop 3 allows you to observe and control remote Mac OS X systems from anywhere on the network. Each observe and control window includes a toolbar for adjusting the color depth of the remote screen; a screen capture button allows you to take snapshots of the remote screen. Toggle buttons let you switch between observe and control modes, sharing control and taking complete control of the mouse and keyboard, and fit-in-window and full-screen modes. With the fit-in-window mode, you can scale your view of the remote screen to fit your control window. Resizing the screen in your window also resizes the client screen. By scaling down the screenand, as a result, transmitting less datayou can achieve better performance over slower network connections. Apple Remote Desktop 3 also lets you control computers that have multiple displays attached. You can choose to view all the displays in one virtual window or to view only one display at a time. Remote Drag and Drop Now its easy to transfer files and folders between two computers. With the new Remote Drag and Drop feature, you can simply drag and drop a file or folder from your computer to a remotely controlled computeror from a remote computer to your own. Remote Copy and Paste You can move text or images easily by copying and pasting them from your local computer to a remote computer. Curtain Mode Apple Remote Desktop 3 allows you to block the remote users view of the desktop with a virtual curtain. This gives administrators additional security when configuring sensitive information.

Remote Control

1 Remote computer. Control any Mac OS X screen or any VNC-enabled computer. 2 Toggle control mode. Toggle between control mode and observe mode. 3 Toggle keyboard and mouse control. Toggle between sharing the keyboard and mouse with a remote user and taking absolute control. 4 Fit-in-window toggle. Toggle between fit-in-window mode and full-screen mode. In fit-in-window mode, the remote screen is scaled to fit the control window. In full-screen mode, the remote screen is displayed at its normal size; if the control window is smaller, the contents pan and scan as you move the mouse.
6 Screen capture. Take a screen capture of the remote screen. 7 Full-screen toggle. Toggle into and out of full-screen mode. In full screen, your whole screen displays the remote screen. 8 Remote Copy and Paste. Move the contents of a remote clipboard to the clipboard of your computer. Or take the contents of your local clipboard and move it to the clipboard of one or more remote computers. 9 Color depth. Adjust the color depth of the displayed screen. Choose one of four modes: millions of colors, thousands of colors, grayscale, or black and white.
5 Curtain Mode toggle. Toggle into and out of Curtain Mode. In Curtain Mode, the remote screen displays a Curtain graphic. This prevents the end user from viewing the screen, while the administrator continues to have full access to the screen. Click the Curtain Mode button again to give the end user access to the screen.
Multi-Observe with System Status Indicators
With Apple Remote Desktop 3, you can observe up to 50 screens simultaneously, so you quickly understand whats happening on your network. The multi-observe window allows you to specify the number of remote computer screens to display in one window. If you have more computers on your network than you wish to view in the multi-observe window, you can page through their screens based on an adjustable timer setting. As with the control and observe windows, you can specify the color depth at which the remote screens are displayed.
New in Apple Remote Desktop 3 are system status indicators (SSIs) that provide at-a-glance information about the computers in your network. Under each screen, youll see the name of the computer, the name of the current user, and the users account picture. Red, yellow, and green indicators show the status of the computer. (Users who are color-blind can choose shapes to indicate status.) Click the indicator light to get details on available disk space, memory utilization, and CPU utilization.

Automator actions in Apple Remote Desktop 3 Choose Computer List Choose Remote Computer Close Every Window in Finder Convert Computer Lists to Computers Copy Items to Computers Delete Desktop Items Eject All Disks Empty Trash Enable-Disable Dashboard Execute AppleScript Execute New UNIX Task Force Quit All Applications Get Every Computer Hide Other Applications Launch Dashboard Lock Screens New Computer List Open Folder Restart Computers Retrieve References to Computers Send Text Message Set Desktop Picture Set Remote Access Set Remote Finder Prefs Set Sleep and Wake Set Time to Current Time Set Time Zone Set Volume Start Screen Saver Store References to Computers Unlock Screens

Product Details

Package Contents
Apple Remote Desktop 3 includes the following: Apple Remote Desktop 3 CD Getting started guide Electronic documentation

Licensing Options

Apple Remote Desktop 3 is licensed per administrator and is available in two versions: a 10 Managed Systems edition and an Unlimited Managed Systems edition. The 10 Managed Systems edition permits one administrator to manage up to 10 computers. The Unlimited Managed Systems edition permits one administrator to manage an unlimited number of computers. A Task Server requires a separate Unlimited Managed Systems license. Apple Remote Desktop 3 is sold through the online Apple Store at www.apple.com/store, at retail Apple stores, and at Apple Authorized Resellers. The software is available in English, French, German, and Japanese.

System Requirements

Apple Remote Desktop 3 requires the following: Mac OS X v10.3.9 or later Automator actions and the Remote Desktop widget require Mac OS X v10.4 or later on the administrator system. Remote Spotlight search requires Mac OS X v10.4 or later on the client system. Network connection using Ethernet (recommended), IP over FireWire, or AirPort
Apple Remote Desktop 3 runs natively on both PowerPC- and Intel-based Mac systems.

Manage systems remotely Sleep and wake one or more Mac OS X systems Restart and shut down one or more Mac OS X systems; perform restart and shutdown immediately or allow users to save work Open files and applications on one or more Mac OS X systems Empty Trash for all users on one or more Mac OS X systems Log out current user for one or more Mac OS X systems Upgrade Apple Remote Desktop Client software on a group of Mac OS X computers running earlier versions of Apple Remote Desktop Client software (v1.2 or later) Send UNIX commands to a group of Mac OS X systems Execute commands as the current user or a specified user Set Network, Energy Saver, and Date & Time system preferences using command-line tools Use any of more than 30 sample UNIX scripts in Task Template menu; add your own scripts Set startup disk Set startup disk to local disk or partition, or select from a list of NetBoot or Network Install images Start up multiple computers remotely Optionally restart computers after setting new startup disk Rename Mac OS X computers Append a unique number for each computer when multiple computers are selected Change Apple Remote Desktop Client settings Change the Apple Remote Desktop Client settings for one or more Mac OS X systems Save as a package to apply to Mac OS X systems at a later date
Observe and control screens of remote Mac computers Support for VNC-enabled computers, including Windows and Linux systems Drag and drop a file from one remote computer to another Use Remote Copy and Paste to quickly transfer text or images Adjust color depth to one of four modes: black and white, grayscale, thousands of colors, millions of colors Scale screens to fit in current window when viewing larger screens Use Curtain Mode to block a users view while configuring sensitive information Take complete control or share mouse and keyboard with remote user Toggle between full-screen mode and fit-in-window mode Take screen shots
Observe and control multiple screens of remote Mac or VNC-enabled computers simultaneously View up to 50 screens in a single window Adjust the number of screens visible on each page Adjust color depth to one of four modes: black and white, grayscale, thousands of colors, millions of colors Rotate through the list of observed computers manually or automatically View at-a-glance information about network computers using system status indicators Screen sharing and text communication Share a Mac screen with other Mac OS X systems Send text message to a group of Mac OS X systems Conduct one-to-one real-time, computer-to-computer text chat

Easy Setup

Discover the computers you need to manage using network scanners; create as many scanners as you need and configure each to search particular areas of your network Create computer lists to organize the system however you wish; by model, location, or department, for example Review or reuse tasks using list of previously executed tasks Allow non-administrator users to run Apple Remote Desktop 3 with some or all features enabled Use a computer other than the administrator computer as a Task Server to automatically collect reporting data Use groups to organize computers by location, model, or department Define a set of rules to add computers to Smart Computer Lists automatically Associate computers with one of seven user-defined labels Use customized Computer List views to show only information of interest, including 14 additional attributes that may be chosen for display Authenticate clients using organizations directory services group names Encrypt all communications between Apple Remote Desktop 3 and client computers with 128-bit AES encryption, or disable encryption for data-intensive tasks

Create powerful system administration workflows by combining Apple Remote Desktop actions Create end-to-end solutions by combining actions with other applications actions Save Automator workflows as plug-ins Includes over 30 actions

For More Information

For more information about Apple Remote Desktop 3, visit www.apple.com/ remotedesktop. For more information on Automator, visit www.apple.com/macosx/features/automator. For technical articles about product issues, usage, and implementation, visit www.apple.com/support/remotedesktop.
1Each Task Server requires its own copy of Apple Remote Desktop 3. 2Apple Remote Desktop Client software version 1.2 or later
is installed automatically when you install Mac OS X v10.3 or later on a client computer. 2006 Apple Computer, Inc. All rights reserved. Apple, the Apple logo, AirPort, AppleScript, AppleTalk, FireWire, iTunes, Mac, the Mac logo, Macintosh, Mac OS, Panther, Power Mac, Quartz, and Xserve are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Apple Remote Desktop, Bonjour, Finder, Spotlight, and Tiger are trademarks of Apple Computer, Inc. AppleCare and Apple Store are service marks of Apple Computer, Inc., registered in the U.S. and other countries. Intel is a t rademark of Intel Corp. in the U.S. and other countries. PowerPC is a trademark of International Business Machines Corporation, used under license therefrom. Other product and company names mentioned herein may be trademarks of their respective c ompanies. Product specifications are subject to change without notice. This material is provided for information purposes only; Apple assumes no liability related to its use. April 2006 L314877A