Ascotel Office terminals by ascom
Office 25 Operating Instructions

with safety information

www.ascom.com/pbx/ascotel/terminals 20321611en_ba_a0
Operating and Display Elements
www.ascom.com/pbx/ascotel/terminals

20321611en_ba_a0

Display
Top: Information, Foxkey functions Bottom: Symbols
Loudspeaker key/Volume/ cursor key
1x short: Loudspeaker on/off 2x short: Volume normal/loud

Foxkey

Multifunction key: Short: Activates corresponding function Long: Reverses scroll direction

10 Redial key

Short: Last phone number dialled Long: List of answered calls

Info key

Calls up further information
11 Loudspeaker 12 Hook switch 13 END/correction key
In a call: Disconnects, ready for END dialling Menu/configuration: Back/cancel without saving Enter: Deletes last character

Menu key

Menu access key Short: Scrolls through Foxkey functions Long: Configuration mode

Indicator LED

Flashing: Call Lit: Callback, message, report

14 Alpha key

Switches between digit input and character input

Keypad

Enters digits or letters (in text mode)
Write-on label Configurable keys
Configurable as: Number key: 1x short:Calls up first phone number 2x short: Calls up second phone number Long: Configures key Function key: 1x short: Activates function 2x shortShort: Deactivates function Long: Configures key

Display symbols

Loudspeaker on 1st (top) configurable key activated Callback activated Phone lock activated
Second configurable key activated 3rd configurable key activated 4th configurable key activated Call diversion activated
Configuration mode activated

Text mode activated

Information available
Other menu items available
Scrolls up (figure indicates entry number) Reversing direction: Press Foxkey and hold down for a moment
For a detailed description of the operating and display elements, please refer to the section "Using the Display and Operating Elements".

Contents

Operating and Display Elements. 2 Equipment Provided. 6 Safety and Liability. 7 Receiving and Making Calls. 8 Receiving a Call. 8 Making a Call. 8 Using the Display and Operating Elements. 10 Display. 10 Keys. 10 Input. 11 Navigation. 13 Signals. 13 Using Supplementary Features for More Efficiency. 14 You Want a Convenient Way of Making a Call. 14 You Want to Use Functions in a Call. 18 You Are Away from Your Desk. 21 You Want to Use Your Phone Efficiently in Special Situations. 25 Personalizing Your Phone. 31 Basic Settings. 31 Setting the Ringing Properties. 33 Phone Book Management. 34 Configuring the Keys. 36 Defining Functions. 38 Installation and First-Time Operation. 39 Troubleshooting. 40 */# Procedures. 41 Menu Overview. 45 Index. 47 Declaration of Conformity. 51 Reference to Other Documents. 52

Equipment Provided

Handset

Phone cord

Handset cord

Safety and Liability

Safety Information
Failure to observe this information can be hazardous and infringe existing laws. Please read the Operating Instructions and keep them for future reference. When handing over your phone to others, make sure you enclose these Operating Instructions. Maintenance Use original accessories only. Make sure all installation and repair work is carried out by a specially qualified technician. Always use a soft, moistened or antistatic cloth to clean your telephone. Do not use chemicals or other chemical products. Ambient conditions Do not operate the phone outside the temperature range of +5 C to approx. +35 C. Avoid direct sunlight and other sources of heat. Protect your phone against the wet, excessive dust, corrosive liquids and steam. Do not expose your phone to electromagnetic fields (electric motors, household appliances). The speech quality could be affected. To prevent interference, avoid placing your phone in the immediate vicinity of computers, radios, TV sets, VCRs and other telephone sets. Disposal Be sure to dispose of your phone and its packaging in an environmentally compatible way; alternatively send it back to your supplier or servicing agent.

Dialling from the Call List
You want to call someone who has previously tried to reach you. Your phone has automatically stored the person's phone number in the call list. You can now call the person back using the call list. The call list contains a maximum of 4 entries. Press the Info key repeatedly until the display shows "CALL LIST".

CALL LIST

"CALL LIST" is available only if there are entries in the list. Press the "CALL LIST" Foxkey.
To scroll through entries: Press the "/\" Foxkey.
To call the person whose name is displayed: Pick up the handset. Once the call has been successfully connected, the entry is deleted from the call list.
Dialling from the List of Answered Calls
You want to call back someone whose call you answered. Your phone automatically stored the person's phone number on the list of answered calls. You can call the person back using the list of answered calls. The list of answered calls contains a maximum of 4 entries.

LIST OF ANSWERED CALLS

Press the Menu key repeatedly until the display shows "LIST OF ANSWERED CALLS". Press the "LIST OF ANSWERED CALLS" Foxkey.
To scroll through the list of answered calls: Press the "/\" Foxkey.
Pick up the handset. The person is called.
You can also access the list of answered calls by pressing the Redial key and holding it down for a moment.
Dialling with a Configurable Key Number Key
You want to call someone whose phone number is stored under a configurable key. You can dial the person by pressing the corresponding number key. Activate the key's first allocated function: Press the key once. The key's first allocated function is shown on the display.
<2x short> Activate the key's second allocated function: Press the key twice in quick succession. The key's second allocated function is shown on the display. To call the person displayed: Pick up the handset. The person is called.

Request Callback

You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external subscribers. Not all providers support this function. If the called party is busy, you can request an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook. When you pick up the handset, the called party's phone will start ringing. If the called party does not answer, you can also request a callback. The called party will see a continuous visual reminder of your callback request.

Situation

CALLBACK
You called someone and hear the busy tone or idle tone. To activate a callback reqest: Press the Menu key. Press the "CALLBACK" Foxkey. The display shows "DONE". Put the handset on-hook. The display shows "CALL EXPECTED".

All the other recipients of the announcement are excluded.
To stop the announcement: Press the END/correction key.
You Want to Use Functions in a Call
This section explains the different options provided by your phone while you are in a call.
Enquiry Call during an Active Call
You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner. With the enquiry call function you can call someone else in the middle of a call and put your original call partner on hold. You can make enquiry calls to both internal and external subscribers.

ENQUIRY CALL

Press the Menu key repeatedly until the display shows "ENQUIRY CALL". Press the "ENQUIRY CALL" Foxkey. Your original call partner is put on hold. Enter the phone number of the enquiry call party. The enquiry call party is called. You hear the ring back tone. To end the enquiry call: Press the END/correction key. You are now back through to your original call partner.
If your enquiry call party hangs up and you also go on-hook by mistake, you will hear a continuous ringing signal for 10 seconds to draw your attention to the person still on hold. If you pick up the receiver during the continuous ringing, you will be reconnected with your call partner.
Brokering between an Enquiry Call Party and Your Call Partner
You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering1) function to switch back and forth between an enquiry call party and the party on hold. Brokering is possible with both internal and external subscribers. You can also broker between conference parties as a group and an enquiry call party.

BROKERING

To broker: Press the Menu key repeatedly until the display shows "BROKERING". Press the "BROKERING" Foxkey. Your call partner changes. The other call party is put on hold. To terminate the current connection: Press the END/correction key. The call party is disconnected. You are connected with the party on hold.

Transferring a Call Partner
You want to put your call partner through to someone else. With the enquiry call function you can connect your call partner with someone else. You can connect internal external subscribers with one another.
Press the Menu key repeatedly until the display shows "ENQUIRY CALL". Press the "ENQUIRY CALL" Foxkey. Your original call partner is put on hold. Enter the other party's phone number. The other party is called. Connecting with notification: Wait until the person has answered the call. Announce the call party. Put the handset on-hook. Your call partner and the other party are now connected with each other.
Connecting without notification: 1. Wait for the ringing tone, then hang up. The other party is then called directly by your original call partner.
Recall: If the other party does not answer, the call comes back to your phone.
1) Depending on the type of system, this function is called "brokering" or "2nd call" 20321611en_ba_a0

Parking a Call Partner

You want to put your call partner on hold without using a phone channel as a result. You can park your call partner both locally and centrally. A locally parked call party can only be retrieved by the phone that originally parked the call. Local parking is possible only with the Foxkey menu. With central parking your call partner is parked on the system's parking position and can be retrieved from any phone. Central parking can only be used with */# Procedure *76.
Press the Menu key repeatedly until the display shows "PARK". Press the "PARK" Foxkey. Your call partner is now parked locally. The display shows "Done". Put the handset on-hook. The display shows "CALL PARKED".

RETRIEVE

To retrieve a parked call party: Press the Menu key repeatedly until the display shows "RETRIEVE". Press the "RETRIEVE" Foxkey.
Pick up the handset. You are now connected with the parked call party.
Setting up a Conference Call
You are in a call and have a call party on hold at the same time. You want to include the party on hold in the conversation and hold a conference call. With the conference function you can include a call party on hold in the current conversation. From the conference call you can initiate an enquiry call to someone else. You can broker between the conference parties as a group and the enquiry call party. Depending on the system, a conference call can consist of up to 6 conference participants. You can hold a conference call with internal and external subscribers.

Press the "/\" Foxkey repeatedly until the display shows "CALL FORWARDING SUBSCRIBER". Press the "OK" Foxkey.
Enter the phone number of the destination to which your calls are to be forwarded. Press the "OK" Foxkey. Call forwarding is now activated. The display shows "i" and "CALL FORWARDING:.". To deactivate call forwarding: Press the Info key repeatedly until the display shows "CALL FORWARDING:.".
Press the Menu key. The display shows "CANCEL". Press the "CANCEL" Foxkey. Call forwarding is now deactivated.

Leaving a Message

You cannot be reached on your phone. You want any internal subscriber who calls you to get a message. Requirement: The internal subscriber must have a phone capable of receiving messages. Subscribers whose phone cannot receive messages are put through to your phone or rerouted to a destination predefined within the system. You can select the contents of your message from a list of 16 predefined texts. These texts can be edited to suit your requirements. The predefined texts are specified in the system configuration.
Press the "/\" Foxkey repeatedly until the display shows "DIVERT TO MESSAGE". Press the "OK" Foxkey. The display shows a predefined message. To scroll through the predefined messages: Press the "/\" Foxkey.
To change a selected message: Use the digit keys and editing functions.
OK To activate a message: Press the "OK" Foxkey. The display shows "MESSAGE ACTIVATED". To deactivate a message: Press the Menu key until "RETRIEVE" appears. Press the "CANCEL" Foxkey.
If you activate a call diversion, the message you have left on your phone will be deactivated.

Locking your Phone

You need to leave your desk and want to ensure that no-one can alter your phone's settings, look at your private data, or make outside calls from your phone. You can lock your phone with a 2 to 12 digit code, see "Changing the Code". The factory code setting is 0000. <long> Press the Menu key and hold it down for a moment. The configuration mode is activated. Press the Menu key repeatedly until the display shows "LOCK".

OK Press the "OK" Foxkey. The message is sent.
If the display shows "Not available", the message could not be sent.

Reading a Message

Your display shows "New message received" or "Other message received", followed by "Message.". The Indicator LED is lit. The read function is used to retrieve a received message from the memory so you can read it. The first message shown is the first message to have been received.
Press the Menu key. Press the "READ" Foxkey. The message is displayed for 8 seconds. If the message runs over several lines, the next line will then be displayed automatically. To show the next line before the 8 seconds have elapsed: Press the Infokey.

DELETE

To delete the message: Press the "DELETE" Foxkey. The message is deleted; the next message is retrieved from the memory. Once the last message has been deleted, the phone switches back to the idle state.
To end the reading process: Press the END/correction key. The phone switches over to the idle state. The message remains stored.
The next message is only retrieved from the memory once you have deleted a message. The LED remains lit as long as there are still messages in the memory.
Answering or Rejecting a Callback Message
Someone has asked you to call back. You can tell that there is a callback request because the Indicator LED is lit in the idle state. The display shows "Please call back" and a phone number. You can either answer or reject the callback request.
Press the Menu key. To answer the callback request: Press the "CALL" Foxkey. The person is called.
DELETE To reject the callback request: Press the "DELETE" Foxkey. The callback request is rejected.

Picking up a Call

You hear a phone ringing in your vicinity and want to pick up the call. With the call pick-up function you can pick up the call from the other phone on your own phone.

CALL PICK-UP

PIN "0000" is not accepted. When you hang up, dialling by name and abbreviated dialling will be available for the next 60 seconds.
Enter the external phone number. The external subscriber is called.
Paging an Internal Subscriber
You are unable to reach an internal subscriber and thus want to page him. If the system is equipped with a paging system (PS), the person can be paged. The paged person can answer from any phone.
Press the Menu key repeatedly until the display shows "FIND". Press the "FIND" Foxkey.
Enter the phone number of the person to be paged.
OK Press the "OK" Foxkey. The person is paged and sees your phone number on the pager.

Answering a Pager

Your pager is ringing and shows the phone number of the person trying to reach you. You can answer from any internal phone.
/\ Use the "/\" Foxkey to select "PAGER".
Press the "OK" Foxkey.
Enter your own internal phone number.
OK Press the "OK" Foxkey. You are connected with the person who is looking for you.

Answering a General Call

Via the general call, you hear either your personal ringing pattern or the general ringing signal. You can answer from any internal phone.
Use the "/\" Foxkey to select "GENERAL CALL".
Press the "OK" Foxkey. You are connected with the person who made the general call.

Tracing Malicious Calls

You feel threatened or molested by a call and want the caller to be traced. With the MCID function, the provider is able to record the following call data: Your phone number The caller's phone number The date and time of the call MCID has to be enabled by your provider. Your provider will inform you about accessing the recorded call data.
MCID has to be stored under a configurable key. In a call: Press the function key for MCID.
After the call: Press the function key for MCID within 30 seconds.

Press the "OK" Foxkey. The setting is stored.

Selecting a Language

The display text is not in the language you want. You can select a different language in the configuration mode. The menu item under which you select your language is marked by an "*" in front of the word for "language" in the language of your choice, e.g. "*Language" for English.
German is set as the language on your phone. Press the Menu key and hold it down for a moment. The configuration mode is activated. Press the Menu key repeatedly until the display shows "*LANGUAGE". Press the "*LANGUAGE" Foxkey. The display shows the set language. Press the "/\" Foxkey repeatedly until the display shows the language you want, for example "ENGLISH". Press the Menu key. Press the "OK" Foxkey. The display text appears in your selected language.

*LANGUAGE

Setting the Volume during a Call
You want to adjust the volume while in a call. This automatically adjusts the volume of the handset and loudspeaker. The new volume will remain stored even after the call is ended. <2x short> To reduce or increase the volume: Press the Loudspeaker key twice in quick succession.

Changing the Code

You want to change the code used for locking/unlocking your phone (see "Locking your Phone" and "Unlocking your Phone"). The factory setting is the digit combination "0000"; you can select any 2 to 12-digit combination for your new code. If you have forgotten the current code, your system administrator will be able to help. <long> Press the Menu key and hold it down for a moment. The configuration mode is activated. Press the Menu key repeatedly until the display shows "CODE".
CODE Press the "CODE" Foxkey. The display shows "OLD CODE:". Use the digit keys to enter the current code. For each digit entered, the display shows an "*". Press the "OK" Foxkey. The display shows "NEW CODE:". Use the digit keys to enter the new code. For each digit entered, the display shows an "*". Press the "OK" Foxkey. The display shows "CONFIRMATION:". Use the digit keys to enter the new code a second time. For each digit entered, the display shows an "*". Press the "OK" Foxkey. You hear the acknowledgement tone. The new code is stored.

Press the Menu key repeatedly in the idle state until the displays shows "PHONE BOOK". Press the "PHONE BOOK" Foxkey. The display shows "EDIT". Press the "EDIT" Foxkey. The display shows "VIEW". Press the "VIEW" Foxkey. The display shows the name of the first entry. To scroll through the entries: Press the "/\" Foxkey. The display shows the name of the next entry.

CHANGE

You now have different options: To change an entry: Press the Menu key repeatedly until the display shows "CHANGE". Press the "CHANGE" Foxkey. The display shows the old phone number. Use the digit keys to enter the new phone number.
OK Press the "OK" Foxkey. The display shows the old name. Use the digit keys to enter the new name.
DELETE To delete an entry: Press the Menu key repeatedly until the display shows "DELETE". Press the "DELETE" Foxkey. The display shows "DELETED" and an empty entry.

Configuring the Keys

This section explains how to assign phone numbers and functions to a key.
Storing a Number under a Key Number Key
You want to call up a frequently used phone number with a single keystroke rather than enter it digit by digit. You can store a phone number complete with name under any key that is configurable. The key automatically becomes a number key. Each configurable key is assigned 2 storage spaces, which means you can store 2 phone numbers under a single configurable key. The Foxkey has only one storage space. <long> To store a phone number under a configurable key: Press the key and hold it down for a moment.
Key already configured: See "Clearing a key". Press the "/\" Foxkey repeatedly until the display shows "NUMBER KEY".
Press the "OK" Foxkey. The display shows "ENTER NUMBER" 1. Enter the phone number.
OK Press the "OK" Foxkey. The display shows "ENTER NAME". Enter the name.
OK Press the "OK" Foxkey. 1. The second phone number is stored. The display shows "ENTER NUMBER" 2. Enter the phone number.
OK Press the "OK" Foxkey. 2. The second phone number is stored.

Storing a Function under a Key Function Key
You want to call up a frequently used function, for example "call diversion", using a single keystroke rather than having to enter it by hand. You can store a function under a configurable key. A function key is assigned 2 memories. Usually a function is activated with the instruction sequence of memory 1 and is deactivated with the instruction sequence of memory 2 The display symbols 1 to 4 indicate the status of the 4 configurable keys: Digit visible: Function is activated. Digit not visible: Function is deactivated.
To store a function under a configurable key: Press the key and hold it down for a moment. Key not configured: The display shows "NUMBER KEY".
Key already configured: See "Clearing a key". Press the "/\" Foxkey repeatedly until the display shows "FUNCTION KEY".
Press the "/\" Foxkey repeatedly until the display finds the function you want.
Press the "OK" Foxkey. The display shows "MEMORY1:." and the code for the selected function or - if necessary - the menu for configuring the function. If necessary, configure the function.
OK See also "Defining Functions". To confirm the function and setting: Press the "OK" Foxkey. The display shows "MEMORY2:." and the code for deactivating the function. Press the "OK" Foxkey. The function is stored under the key. OK

Clearing a Key

You want to clear the assignment made to a configurable key. The function "Clear key" is available for this purpose in the configuration mode. <long> Press the configurable key and hold it down for a moment. The display shows the key type. Press the "/\" Foxkey repeatedly until the display shows "CLEAR KEY".
Press the "OK" Foxkey. The key configuration is cleared.

Defining Functions

This section explains how to activate an individual function, for example call diversion, with the aid of function commands and how to assign it to a key.

Function Commands

MCID (Malicious Call Identification).... 29 Menu..... 4 Menu key..... 3 Menu Overview.... 45 Navigating through info lines... 10 Navigating through the Foxkey menu... 10 Number key.... 3, 16, 36 Open door..... 44 Open listening..... 9 Operating elements.... 2 Page..... 43 Pager..... 28, 43 Paging system.... 28, 43 Park..... 41, 42 Parking..... 20 Personalizing Your Phone.... 31 Phone book management... 34 Phone Settings..... 31 Picking up a call..... 27 Pickup..... 27 Pressing a key.... 10 Putting into Operation.... 39 Quickdial.... 14 Reading a Message..... 26 Receiving an Announcement.... 18 Receiving and making calls.... 8 Redial list.... 9, 9 Redial key..... 3 Remote control..... 30, 44 Request callback.... 41, 44 Request callback request.... 16 Reversing direction.... 4 Reversing the scroll direction.... 13 Safety..... 7 Scrolling..... 4, 13 Send message.... 43 Sending message.... 25 Setting the contrast..... 31 Setting the display contrast.... 31 Setting the Ringing Properties.... 33 Setting the Ringing Volume.... 33 Setting the volume.... 32 Signals..... 13 Storing a Function under a Key.... 37 Storing a Number under a Key.... 36 Supplementary features.... 14 Switch groups.... 44 Switch the phone network manually.... 44 Symbols..... 4 Text mode..... 4, 11 Tracing malicious calls.... 29 20321611en_ba_a0
Transfer..... 19 Transferring a call partner... 19 Troubleshooting..... 40 Trying to Register.... 40 Undoing actions..... 13 Unlock for 1 call..... 43 Unlocking.... 24 Unlocking for One Call..... 28 Unlocking your phone... 24, 43 User group..... 43 Using the display and operating elements... 10 Using the DTMF mode..... 27 Using the Foxkey.... 11 Using the redial list.... 9 Volume/cursor key.... 3 Write-on label..... 3
Declaration of Conformity
We declare that the aforementioned product is manufactured in accordance with our Total Quality Assurance System as certified by SQS ISO 9001, registration number 10318/05, in compliance with ANNEX V of the R&TTE Directive 99/05/EC. Conformity with essential requirements as per Council Directive 99/ 05/EC and ECMA TR70 is assumed. 20321611en_ba_a0

Reference to Other Documents
Function Overview System Assistant

Write-on labels

Subject to delivery availability and technical modifications.
The scope of performance depends on the software.
Subject to delivery availability and technical modifications. The scope of performance depends on the software.

by ascom

20321614