Ascotel Office terminals by ascom
Office 25 Operating Instructions

with safety information

www.ascom.com/pbx/ascotel/terminals 20321611en_ba_a0
Operating and Display Elements
www.ascom.com/pbx/ascotel/terminals

20321611en_ba_a0

Display
Top: Information, Foxkey functions Bottom: Symbols
Loudspeaker key/Volume/ cursor key
1x short: Loudspeaker on/off 2x short: Volume normal/loud

Foxkey

Multifunction key: Short: Activates corresponding function Long: Reverses scroll direction

10 Redial key

Short: Last phone number dialled Long: List of answered calls

Info key

Calls up further information
11 Loudspeaker 12 Hook switch 13 END/correction key
In a call: Disconnects, ready for END dialling Menu/configuration: Back/cancel without saving Enter: Deletes last character

Menu key

Menu access key Short: Scrolls through Foxkey functions Long: Configuration mode

Indicator LED

Flashing: Call Lit: Callback, message, report

14 Alpha key

Switches between digit input and character input

Keypad

Enters digits or letters (in text mode)
Write-on label Configurable keys
Configurable as: Number key: 1x short:Calls up first phone number 2x short: Calls up second phone number Long: Configures key Function key: 1x short: Activates function 2x shortShort: Deactivates function Long: Configures key

Display symbols

Loudspeaker on 1st (top) configurable key activated Callback activated Phone lock activated
Second configurable key activated 3rd configurable key activated 4th configurable key activated Call diversion activated
Configuration mode activated

Text mode activated

Information available
Other menu items available
Scrolls up (figure indicates entry number) Reversing direction: Press Foxkey and hold down for a moment
For a detailed description of the operating and display elements, please refer to the section "Using the Display and Operating Elements".

Contents

Operating and Display Elements. 2 Equipment Provided. 6 Safety and Liability. 7 Receiving and Making Calls. 8 Receiving a Call. 8 Making a Call. 8 Using the Display and Operating Elements. 10 Display. 10 Keys. 10 Input. 11 Navigation. 13 Signals. 13 Using Supplementary Features for More Efficiency. 14 You Want a Convenient Way of Making a Call. 14 You Want to Use Functions in a Call. 18 You Are Away from Your Desk. 21 You Want to Use Your Phone Efficiently in Special Situations. 25 Personalizing Your Phone. 31 Basic Settings. 31 Setting the Ringing Properties. 33 Phone Book Management. 34 Configuring the Keys. 36 Defining Functions. 38 Installation and First-Time Operation. 39 Troubleshooting. 40 */# Procedures. 41 Menu Overview. 45 Index. 47 Declaration of Conformity. 51 Reference to Other Documents. 52

Equipment Provided

Handset

Phone cord

Handset cord

Safety and Liability

Safety Information
Failure to observe this information can be hazardous and infringe existing laws. Please read the Operating Instructions and keep them for future reference. When handing over your phone to others, make sure you enclose these Operating Instructions. Maintenance Use original accessories only. Make sure all installation and repair work is carried out by a specially qualified technician. Always use a soft, moistened or antistatic cloth to clean your telephone. Do not use chemicals or other chemical products. Ambient conditions Do not operate the phone outside the temperature range of +5 C to approx. +35 C. Avoid direct sunlight and other sources of heat. Protect your phone against the wet, excessive dust, corrosive liquids and steam. Do not expose your phone to electromagnetic fields (electric motors, household appliances). The speech quality could be affected. To prevent interference, avoid placing your phone in the immediate vicinity of computers, radios, TV sets, VCRs and other telephone sets. Disposal Be sure to dispose of your phone and its packaging in an environmentally compatible way; alternatively send it back to your supplier or servicing agent.

Exclusion of Liability

This product is manufactured in accordance with ISO 9001 quality criteria. This product and the user information supplied with it have been produced with the utmost care. The product's functions have been tested and approved after comprehensive conformity tests. Nonetheless errors cannot be entirely excluded. The warranty is limited to the replacement of defective hardware. The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect handling, improper use or any other faulty behaviour on the part of a product. Liability for loss of profit shall be excluded in any case.
Receiving and Making Calls

Receiving a Call

This section explains how you can answer a call.

Answering a Call

Your phone rings and the indicator LED flashes. To answer the call: Pick up the handset.
The caller's number appears on the display if it was transmitted. The caller's name is also shown if the number is in the phone's or system's memory. If there is not enough space on the display, a "+" appears. Use the Info key to display more information.

Ending the Call

To end the call: The call duration is automatically displayed after the call is ended. You can also call it up using the Info key. The call charges of outgoing calls are displayed after the call is ended if this feature is supported by your provider. Put the handset on-hook.
Press the END key. The display shows "ENTER NUMBER"
After pressing the END key, the phone is ready to accept a number.

Making a Call

This section explains various ways of making a call.

Dialling a Phone Number

You want to enter a phone number to call someone. Enter the number using the digit keys. The display shows the number.
Use the Correction key to delete wrong digits. Pick up the handset. The number is dialled.

Using the Redial List

You want to call someone you called recently. Your phone uses the redial list to automatically store the numbers of the persons you have called including their names, if available. You can use the redial function to call these persons again. Press the Redial key. The display shows the first number on the redial list. To scroll through the last 4 numbers (max.), press the Redial key repeatedly. Pick up the handset. The displayed number is dialled.
Using the Open Listening Mode
You want other persons in the room to be able listen to the conversation. In the open listening mode, the loudspeaker is also switched on. During a call: Press the Loudspeaker key. The open listening mode is activated.

You can continue to use the handset in the usual way. Deactivating the open listening mode: Press the Loudspeaker key again. The open listening mode is deactivated.
To end a call in the open listening mode, press the Loudspeaker key and put the handset on-hook. If you only put the handset on-hook, the loudspeaker will still be on.
Using the Display and Operating Elements

Abbreviations

Depending on the display space available, certain terms may be abbreviated, e.g. "Announ." for "Announcement". The abbreviations though can be easily understood.
Navigating through the Foxkey Menu
The Foxkey provides the functions available for the current situation. The default display shows the info line. Use the Menu key to go to the Foxkey menu. An "M" in the display's symbol area tells you that you can use the Menu key to show further Foxkey options.
Press the Menu key repeatedly until you come to the option you want.
Navigating through Info Lines
The display shows an "i" in idle state or an "+" for further text. An "i" in the display tells you that there is a list of callers, messages, or active functions available in various info lines. Use the Info key to call up info lines. If there is not enough space on the display to show the entire text, a "+" appears. Press the Info key to see the rest of the text. To call up info lines: Press the Info key repeatedly until the information is displayed.
After the last info line, the display shows the first info line again. To see the rest of the text: Press the Info key. The display shows the continuation of the text.
Press the Info key as often as necessary to read the entire text.

Pressing a Key

Depending on the current situation, a key may have various functions. The function activated depends on the number of times the key is pressed or whether it is pressed quickly or held down for a moment. Here are some examples: Press the key. <long> Keep the key held down for a moment (about 2 seconds).

If the phone is unable to find a matching name, "LIST EMPTY" will appear on the display. You may have to enter another letter before the name you want or a list of names is displayed. Use the "/\" Foxkey to scroll through the names until the display shows the name you are looking for. To call the person whose name is displayed: Pick up the handset. The person is called.
Dialling from the Call List
You want to call someone who has previously tried to reach you. Your phone has automatically stored the person's phone number in the call list. You can now call the person back using the call list. The call list contains a maximum of 4 entries. Press the Info key repeatedly until the display shows "CALL LIST".

CALL LIST

"CALL LIST" is available only if there are entries in the list. Press the "CALL LIST" Foxkey.
To scroll through entries: Press the "/\" Foxkey.
To call the person whose name is displayed: Pick up the handset. Once the call has been successfully connected, the entry is deleted from the call list.
Dialling from the List of Answered Calls
You want to call back someone whose call you answered. Your phone automatically stored the person's phone number on the list of answered calls. You can call the person back using the list of answered calls. The list of answered calls contains a maximum of 4 entries.

LIST OF ANSWERED CALLS

Press the Menu key repeatedly until the display shows "LIST OF ANSWERED CALLS". Press the "LIST OF ANSWERED CALLS" Foxkey.
To scroll through the list of answered calls: Press the "/\" Foxkey.
Pick up the handset. The person is called.
You can also access the list of answered calls by pressing the Redial key and holding it down for a moment.
Dialling with a Configurable Key Number Key
You want to call someone whose phone number is stored under a configurable key. You can dial the person by pressing the corresponding number key. Activate the key's first allocated function: Press the key once. The key's first allocated function is shown on the display.
<2x short> Activate the key's second allocated function: Press the key twice in quick succession. The key's second allocated function is shown on the display. To call the person displayed: Pick up the handset. The person is called.

Request Callback

You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external subscribers. Not all providers support this function. If the called party is busy, you can request an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook. When you pick up the handset, the called party's phone will start ringing. If the called party does not answer, you can also request a callback. The called party will see a continuous visual reminder of your callback request.

Situation

CALLBACK
You called someone and hear the busy tone or idle tone. To activate a callback reqest: Press the Menu key. Press the "CALLBACK" Foxkey. The display shows "DONE". Put the handset on-hook. The display shows "CALL EXPECTED".
You can have 1 active callback request at a time. Your callback request will automatically be cancelled by the system after approx. half an hour. You can also cancel the callback request beforehand. Press the Menu key. The display shows "CANCEL". Cancelling the callback request: Press the "CANCEL" Foxkey.

CANCEL

Answering Call Waiting
You are in a call and hear the call waiting tone. Someone is urgently trying to reach you. You can either answer or reject the call.

ANSWER

Press the Menu key. To answer the call: Press the "ANSWER" Foxkey. 1. Your original call partner is put on hold. You are now connected with the party who initiated the call waiting.
REJECT To reject the call: Press the "REJECT" Foxkey. You remain connected with your original call partner. The call-waiting party hears the busy tone.
To reject the call: Press the END/correction key. You remain connected with your original call partner. The call-waiting party hears the busy tone.
END Press the Menu key repeatedly until the display shows "END". Ending the current call and answering the call-waiting call: Press the "END" Foxkey. 1. The first call is terminated. You are now connected with the party who initiated the call waiting.
Intruding on an Internal Subscriber
You want to talk to an internal subscriber. However, the person is busy. As a result of your call waiting, the person hears a call waiting tone and your phone number or name appears on his display. The person can either answer or reject your call.

CALL WAITING

Press the Menu key. Press the "CALL WAITING" Foxkey. You hear the dialling tone. If the person rejects your call request or if call waiting is not possible, the call is disconnected (busy tone).
Initiating an Announcement
You want to address internal subscribers directly via their loudspeaker, if available, without waiting for a reply (like an an intercom system). You can initiate an announcement to the selected subscribers, provided your system administrator has enabled your phone accordingly. Enter the phone number of the subscriber or group.

ANNOUNCEMENT Press the Menu key repeatedly until the display shows "ANNOUNCEMENT". Press the "ANNOUNCEMENT" Foxkey. Pick up the handset. The call party hears the acknowledgement tone. The display shows "ANNOUNCEMENT TO:.". You can now talk.
Receiving an Announcement
After an attention tone you will be addressed via your loudspeaker. You can listen to the announcement or stop it. To continue the announcemnt as a phone call: Pick up the handset. You are now connected to the person who initiated the announcement.
All the other recipients of the announcement are excluded.
To stop the announcement: Press the END/correction key.
You Want to Use Functions in a Call
This section explains the different options provided by your phone while you are in a call.
Enquiry Call during an Active Call
You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner. With the enquiry call function you can call someone else in the middle of a call and put your original call partner on hold. You can make enquiry calls to both internal and external subscribers.

ENQUIRY CALL

Press the Menu key repeatedly until the display shows "ENQUIRY CALL". Press the "ENQUIRY CALL" Foxkey. Your original call partner is put on hold. Enter the phone number of the enquiry call party. The enquiry call party is called. You hear the ring back tone. To end the enquiry call: Press the END/correction key. You are now back through to your original call partner.
If your enquiry call party hangs up and you also go on-hook by mistake, you will hear a continuous ringing signal for 10 seconds to draw your attention to the person still on hold. If you pick up the receiver during the continuous ringing, you will be reconnected with your call partner.
Brokering between an Enquiry Call Party and Your Call Partner
You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering1) function to switch back and forth between an enquiry call party and the party on hold. Brokering is possible with both internal and external subscribers. You can also broker between conference parties as a group and an enquiry call party.

BROKERING

To broker: Press the Menu key repeatedly until the display shows "BROKERING". Press the "BROKERING" Foxkey. Your call partner changes. The other call party is put on hold. To terminate the current connection: Press the END/correction key. The call party is disconnected. You are connected with the party on hold.

Transferring a Call Partner
You want to put your call partner through to someone else. With the enquiry call function you can connect your call partner with someone else. You can connect internal external subscribers with one another.
Press the Menu key repeatedly until the display shows "ENQUIRY CALL". Press the "ENQUIRY CALL" Foxkey. Your original call partner is put on hold. Enter the other party's phone number. The other party is called. Connecting with notification: Wait until the person has answered the call. Announce the call party. Put the handset on-hook. Your call partner and the other party are now connected with each other.
Connecting without notification: 1. Wait for the ringing tone, then hang up. The other party is then called directly by your original call partner.
Recall: If the other party does not answer, the call comes back to your phone.
1) Depending on the type of system, this function is called "brokering" or "2nd call" 20321611en_ba_a0

Parking a Call Partner

You want to put your call partner on hold without using a phone channel as a result. You can park your call partner both locally and centrally. A locally parked call party can only be retrieved by the phone that originally parked the call. Local parking is possible only with the Foxkey menu. With central parking your call partner is parked on the system's parking position and can be retrieved from any phone. Central parking can only be used with */# Procedure *76.
Press the Menu key repeatedly until the display shows "PARK". Press the "PARK" Foxkey. Your call partner is now parked locally. The display shows "Done". Put the handset on-hook. The display shows "CALL PARKED".

RETRIEVE

To retrieve a parked call party: Press the Menu key repeatedly until the display shows "RETRIEVE". Press the "RETRIEVE" Foxkey.
Pick up the handset. You are now connected with the parked call party.

Setting up a Conference Call
You are in a call and have a call party on hold at the same time. You want to include the party on hold in the conversation and hold a conference call. With the conference function you can include a call party on hold in the current conversation. From the conference call you can initiate an enquiry call to someone else. You can broker between the conference parties as a group and the enquiry call party. Depending on the system, a conference call can consist of up to 6 conference participants. You can hold a conference call with internal and external subscribers.

CONFERENCE

To connect the call party on hold: Press the Menu key repeatedly until the display shows "CONFERENCE". Press the "CONFERENCE" Foxkey. The call party on hold is now included in the call: Conference call. You may hear an attention tone. This depends on the system's configuration. Leaving a conference call: Put the handset on-hook. The other conference parties remain in the call.
You Are Away from Your Desk
This section explains the different options provided by your phone when you want to leave your desk.

Using the Absence Key

You want to leave your desk and set up your phone for your absence. Your phone has an Absence key. It is factory set as a call diversion key. By simply pressing the Absence key you can activate a call diversion.
The topmost configurable key is factory set as an Absence key. Enter the phone number to which the call is to be diverted.
Press the Absence key. The display shows 1 and "DIVERTED TO:". The call diversion is activated.
To activate the last diversion destination: Press the Absence key only. The display shows "DIVERTED TO:". The call diversion is activated.
You can also reconfigure the Absence key. When you are back at your desk: Press the Absence key. The call diversion is deactivated. The phone goes into the idle state.

Diverting a Call

You want to leave your desk. Calls for you are to be diverted to a different destination (e.g. phone or pager). You can divert incoming calls to a different destination using call diversion.

DIVERT

Press the Menu key repeatedly until the display shows "DIVERT". Press the "DIVERT" Foxkey.
Press the "/\" Foxkey repeatedly until the display shows "DIVERT TO SUBSCRIBER". Press the "OK" Foxkey.
Enter the person's phone number.
OK Press the "OK" Foxkey. The display shows "DIVERTED:.".
If a call is to be diverted only when you are already in a call, select "DIVERT: BUSY" instead of "DIVERT: SUBSCRIBER"1). You can also activate a call diversion by remote control. To deactivate call diversion: Press the Menu key. The display shows "CANCEL". Press the "CANCEL" Foxkey. The call diversion is deactivated.

If you activate a call diversion, the message you have left on your phone will be deactivated.

Locking your Phone

You need to leave your desk and want to ensure that no-one can alter your phone's settings, look at your private data, or make outside calls from your phone. You can lock your phone with a 2 to 12 digit code, see "Changing the Code". The factory code setting is 0000. <long> Press the Menu key and hold it down for a moment. The configuration mode is activated. Press the Menu key repeatedly until the display shows "LOCK".

MENU MENU

LOCK Press the "LOCK" Foxkey.
Use the digit keys to enter the code. For each digit entered, the display shows an "*". Press the "OK" Foxkey.
Press the "/\" Foxkey repeatedly until the type of locking you want appears on the display. Press the "OK" Foxkey. The display shows "DONE".
You can lock either just the configuration ("CONF: LOCKED") or the entire phone ("PHONE: LOCKED"). With "PHONE: LOCKED" your private data is protected from view and external calls can only be made from your phone as defined in the system setting.

Unlocking your Phone

The display shows "Phone locked". You want to unlock your phone. You can use the code to unlock your phone. If you have forgotten the code, consult your system administrator.
Press the Menu key. Press the "CANCEL" Foxkey. You are prompted to enter the code. Use the digit keys to enter the code. For each digit entered, the display shows an "*". Press the "OK" Foxkey.
Press the "/\" Foxkey repeatedly until the display shows "TEL.: ENABLED".
Press the "OK" Foxkey. The display shows "DONE". The phone is unlocked.
You Want to Use Your Phone Efficiently in Special Situations
This section explains the different options provided by your phone for special situations.

Sending a Message

You are unable to reach an internal subscriber and thus want to leave a message. You can send a message to an internal subscriber. The message will appear on the person's display. Requirement: The internal subscriber must have a phone capable of receiving messages. You can select the contents of your message from a list of 16 predefined texts. These texts can be edited to suit your requirements. The predefined texts are specified in the system configuration.

*LANGUAGE

Setting the Volume during a Call
You want to adjust the volume while in a call. This automatically adjusts the volume of the handset and loudspeaker. The new volume will remain stored even after the call is ended. <2x short> To reduce or increase the volume: Press the Loudspeaker key twice in quick succession.

Changing the Code

You want to change the code used for locking/unlocking your phone (see "Locking your Phone" and "Unlocking your Phone"). The factory setting is the digit combination "0000"; you can select any 2 to 12-digit combination for your new code. If you have forgotten the current code, your system administrator will be able to help. <long> Press the Menu key and hold it down for a moment. The configuration mode is activated. Press the Menu key repeatedly until the display shows "CODE".
CODE Press the "CODE" Foxkey. The display shows "OLD CODE:". Use the digit keys to enter the current code. For each digit entered, the display shows an "*". Press the "OK" Foxkey. The display shows "NEW CODE:". Use the digit keys to enter the new code. For each digit entered, the display shows an "*". Press the "OK" Foxkey. The display shows "CONFIRMATION:". Use the digit keys to enter the new code a second time. For each digit entered, the display shows an "*". Press the "OK" Foxkey. You hear the acknowledgement tone. The new code is stored.
Setting the Ringing Properties
This section explains how to set your phone's ringing tone properties.
Setting the Ringing Volume on the Phone while it is Ringing
You want to adjust the ringing volume. You can adjust the ringing volume while the phone is ringing. <2x short> To adjust the volume step by step: Press the Loudspeaker key twice with a short keystroke. The highest level is followed again by the lowest level.
Setting the Ringing Properties on the Phone
You want to change the way in which your phone rings. You can set the ringing volume, ringing rate, and ringing melody. <long> Press the Menu key and hold it down for a moment. The configuration mode is activated. Press the Menu key repeatedly until the display shows "RING". Press the "RING" Foxkey. You obtain a test ring. The display shows "RINGING VOLUME".
/\ Set the ringing volume with the "/\" Foxkey.

RINGING VOLUME

Press the "RINGING VOLUME" Foxkey. The display shows "RINGING MELODY". Select the ringing melody with the "/\" Foxkey.

RINGING MELODY

Press the "RINGING MELODY" Foxkey. The display shows "ringing rate". Set the ringing rate with the "/\" Foxkey.

ringing rate

Press the "ringing rate" Foxkey. The ringing properties are stored.

Phone Book Management

This section explains how to enter a subscriber into the phone book, and how to edit or delete a phone book entry.
Creating a New Phone Book Entry
You want to store your own phone numbers. You can save and change your own phone numbers on your phone. You cannot change the phone numbers stored in the system.

PHONE BOOK

Press the Menu key repeatedly in the idle state until the displays shows "PHONE BOOK". Press the "PHONE BOOK" Foxkey. The display shows "EDIT". Press the "EDIT" Foxkey. The display shows "NEW". Press the "NEW" Foxkey. The display shows "ENTER NUMBER" Use the digit keys to enter the phone number you want to store.
OK Press the "OK" Foxkey. The display shows "ENTER NAME".
The text mode for letter input is automatically activated. Use the digit keys to enter the name of the party you want to store.
OK Press the "OK" Foxkey. The setting is now stored.
Editing a Phone Book Entry
You want to edit a phone number stored on your phone. You can only edit the entries for your own phone numbers, i.e. those stored on your phone. You cannot edit the phone numbers stored in the system.
Press the Menu key repeatedly in the idle state until the displays shows "PHONE BOOK". Press the "PHONE BOOK" Foxkey. The display shows "EDIT". Press the "EDIT" Foxkey. The display shows "VIEW". Press the "VIEW" Foxkey. The display shows the name of the first entry. To scroll through the entries: Press the "/\" Foxkey. The display shows the name of the next entry.

CHANGE

You now have different options: To change an entry: Press the Menu key repeatedly until the display shows "CHANGE". Press the "CHANGE" Foxkey. The display shows the old phone number. Use the digit keys to enter the new phone number.
OK Press the "OK" Foxkey. The display shows the old name. Use the digit keys to enter the new name.
DELETE To delete an entry: Press the Menu key repeatedly until the display shows "DELETE". Press the "DELETE" Foxkey. The display shows "DELETED" and an empty entry.

Configuring the Keys

This section explains how to assign phone numbers and functions to a key.
Storing a Number under a Key Number Key
You want to call up a frequently used phone number with a single keystroke rather than enter it digit by digit. You can store a phone number complete with name under any key that is configurable. The key automatically becomes a number key. Each configurable key is assigned 2 storage spaces, which means you can store 2 phone numbers under a single configurable key. The Foxkey has only one storage space. <long> To store a phone number under a configurable key: Press the key and hold it down for a moment.

*37 *37

Not in a call
The control key on an attached keyboard has no function. Remote control X X X X X X X X X X X X X X X X X X X X X X 20321611en_ba_a0
Clear callback Divert calls Protect against Allow to own phone Activate unconditional call diversion Clear unconditional call diversion Activate unconditional call diversion to last configured SC Clear unconditional call diversion to last configured SC Activate call diversion to pre-configured SC Clear call diversion to pre-configured SC Activate call diversion if busy Clear call diversion if busy Activate call diversion to last configured SC if busy Clear call diversion to last configured SC if busy Activate call diversion to standard message Clear call diversion to standard message Activate call diversion to pager or general call Clear call diversion to pager or general call Call forwarding Protect against Allow to own phone Activate call forwarding Clear call forwarding Activate call forwarding to last configured SC Clear call forwarding to last configured SC Activate call forwarding to pre-configured SC Clear call forwarding to pre-configured SC Activate call forwarding to pager or general call Clear call forwarding to pager or general call Park call party Connect with parked call party Set up a conference call Pre-configured Variable Call waiting Activate Protect against Allow to own phone
*/# procedure #37 *02 #02 *21 <SC No.> #21 *21# #21 *22 #22 *67 <SC No.> #67 *67# #67 *24 <Text No.> #24 *28 #28 *02 #02 *61 <SC No.> #61 *61# #61 *62 #62 *68 #68 *76 #76 *70 <Conf. No.> *71 <SC No.1> * to <SC No. 51)> # *43 *04 #04
Remote control X X X X X X X X X X X X */# procedure Announcement To a subscriber To a group Answer to group Send message To a subscriber To a group To all *7998 <SC No.> *79 <GR No.> *89 *3598 <SC No.> <Message No.> # *35 <GR No.> <Message No.> # *3599 <Message No.> # *86 <SC No.> Answer call Log into / out of user group (UG) Log into all user groups Log out of all user groups Log into a particular user group Log out of a particular user group Lock/unlock the phone Lock with new code Lock with code last used Unlock with new code Unlock phone for 1 call (SC No.: own phone number) Page subscriber over paging system Page in prefix dialling Page in suffix dialling Answer the pager With one search path With several search paths Answer general call Coded ringing Ringing signal Activate/deactivate an appointment reminder call Activate standing order Clear standing order Activate single order Clear single order Deactivate all active functions (except user group) 20321611en_ba_a0 *4800 #4800 *48 <User group No.> #48 <User group No.> *33 <Code> *33# #33 <Code> *36 <SC No.> <PIN> *81 <SC No.> *81 *82 *82 <SC No.> *82 *83 *56 <hh mm> #56 *55 <hh mm> #55 *00

MCID (Malicious Call Identification).... 29 Menu..... 4 Menu key..... 3 Menu Overview.... 45 Navigating through info lines... 10 Navigating through the Foxkey menu... 10 Number key.... 3, 16, 36 Open door..... 44 Open listening..... 9 Operating elements.... 2 Page..... 43 Pager..... 28, 43 Paging system.... 28, 43 Park..... 41, 42 Parking..... 20 Personalizing Your Phone.... 31 Phone book management... 34 Phone Settings..... 31 Picking up a call..... 27 Pickup..... 27 Pressing a key.... 10 Putting into Operation.... 39 Quickdial.... 14 Reading a Message..... 26 Receiving an Announcement.... 18 Receiving and making calls.... 8 Redial list.... 9, 9 Redial key..... 3 Remote control..... 30, 44 Request callback.... 41, 44 Request callback request.... 16 Reversing direction.... 4 Reversing the scroll direction.... 13 Safety..... 7 Scrolling..... 4, 13 Send message.... 43 Sending message.... 25 Setting the contrast..... 31 Setting the display contrast.... 31 Setting the Ringing Properties.... 33 Setting the Ringing Volume.... 33 Setting the volume.... 32 Signals..... 13 Storing a Function under a Key.... 37 Storing a Number under a Key.... 36 Supplementary features.... 14 Switch groups.... 44 Switch the phone network manually.... 44 Symbols..... 4 Text mode..... 4, 11 Tracing malicious calls.... 29 20321611en_ba_a0
Transfer..... 19 Transferring a call partner... 19 Troubleshooting..... 40 Trying to Register.... 40 Undoing actions..... 13 Unlock for 1 call..... 43 Unlocking.... 24 Unlocking for One Call..... 28 Unlocking your phone... 24, 43 User group..... 43 Using the display and operating elements... 10 Using the DTMF mode..... 27 Using the Foxkey.... 11 Using the redial list.... 9 Volume/cursor key.... 3 Write-on label..... 3
Declaration of Conformity
We declare that the aforementioned product is manufactured in accordance with our Total Quality Assurance System as certified by SQS ISO 9001, registration number 10318/05, in compliance with ANNEX V of the R&TTE Directive 99/05/EC. Conformity with essential requirements as per Council Directive 99/ 05/EC and ECMA TR70 is assumed. 20321611en_ba_a0
Reference to Other Documents
Function Overview System Assistant

Write-on labels

Subject to delivery availability and technical modifications.
The scope of performance depends on the software.
Subject to delivery availability and technical modifications. The scope of performance depends on the software.

by ascom

20321614

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Freedom at your fingertips
Modern office communications start with intelligent telephones that let you enjoy all the advantages of a state-of-the-art switching system.With a host of features that incorporate all the benefits of ISDN, Ascoms easy-to-use, versatile and state-of-the-art Office telephones make your business calls more effective and streamline your internal communications. With Ascoms corded or cordless Office series youll be free to enjoy all of todays telecommunications options and tomorrows.
Theres nothing like Office convenience Office telephones by Ascom are built for practicality, right down to the smallest detail. Their development was driven by everyday business needs and practices. All features of the Office series are designed to perform specific tasks for each application. And since telephone functions concentrate on what is essential, you'll find it easier to manage all of your telecommunications operations. In short, Office is the answer to your call for digital telephony. The digital world on-line The Office series lets you enjoy all the advantages of digital telecommunications. For instance, you can send text messages or store information like names and numbers in your electronic directory. And cordless telephones offer the added benefit of calling that is interferencefree and secure. Free to focus on real issues Ascoms Office series eases your workload and that of your receptionist by eliminating unnecessary tasks. With functions like message send, message receive, call forwarding, call waiting and many more, calls no longer go unanswered. When you speed up and streamline internal and external call traffic, youll spare your nerves and have more time to devote to more rewarding duties.
Calling made easy Office telephones make state-ofthe-art calling childs play. At last there's no more need to look through tedious user manuals. All it takes is to follow easy-tounderstand menu-driven instructions and to use an ingenious key: the Foxkey.
The Foxkey concept: the name says it all The Foxkey interacts between human intuition and menu-driven commands. With a number of different functions displayed and activated by the Foxkey, you can switch between different menus depending on the functions you want. For example:
Menu 1 12.Apr 12:35 Diversion Pick_up Menu 2 12.Apr 12:35 Message Announcement Menu 3 12.Apr 12:35 Page Prog.
When the function you want is displayed, just press the Foxkey to activate it. All Office series phones, from the Office 20 to the cordless Office 100, feature the same incredibly simple operating concept.
Programmed for success Every Office telephone can be programmed to meet your own needs. Entire lists of numbers can be stored and retrieved at the touch of a key. For instance, the cordless Office 100 lets you take your complete list of phone numbers with you whenever you leave the office.
Investing in the future When you invest in Ascoms Office products, youll know that youve made a wise decision. You will be able to choose between the model that is most suitable and capable of performing all of todays tasks, youll also be ready for tomorrows innovations.
Office fosters freedom of speech
Always in the picture The display acknowledges each operation and confirms dialled numbers. While easy-to-understand symbols keep you fully informed about the units current operating mode, the Foxkey allows you to activate frequently-used functions like enquiry call or callback if busy at the touch of a button. Off the wall or on The Office 20 can be wall-mounted in plants, warehouses or other premises where the use of desktop phones would not be practical or feasible.
Guidance from below Depending on the current mode, the display will show a set of functions to be activated with the Foxkey. Pressing the key generates a new subset relative to the new situation. And for incoming calls the display will show not only the callers number but also the name. Put it in writing At the touch of a single key the Office 30 keypad can also be used as an alpha keyboard to send memos to other system users individually or collectively. Meeting notices, appointment confirmations, requests to return a call: messages like these help to promote the efficient flow of information. To call someone in your electronic directory, simply enter the name on the alpha keypad. No more need to memorize scores of telephone numbers. The Office 30 LEDs keep you informed of all telephone activities. Functions like hands-free, intercom and voice call provide additional options for modern and convenient communications. Memory aids

Office 20 Digital features at analogue prices For the price of a simple analogue phone, even the basic Office model offers utmost digital convenience and efficiency. No longer will you set out on a time-consuming search for numbers. Instead, youll store the ten most important numbers and retrieve them at the touch of a key. Whats more, youll program dualfunction keys with numbers or functions. Finally, a redial key will store the four numbers you dialed last. Look whos talking The Office 20 display communicates in more ways than one. It not only shows the date, time and charge of a call but also the caller number. When youre out of the office, just press the absence key on the Office 20 and your calls will be transferred to someone else or to the switchboard. On your return, a display symbol will remind you that the call transfer function is still active.
Office 30 It gets your message The most notable extra offered by the Office 30 is its intelligent handling of the written word. Every operating step is denoted in clear, simple text on the display. With its alphanumeric display and smart Foxkey, the menu-driven Office 30 is a highly user-friendly interactive communications terminal.
The Office 30 features over 30 number memories, 6 programmable dual-function keys, a redial memory for the four numbers you dialled last, plus a notepad memory for an extra four numbers.
Ideal for centralized operations The special strength of the Office 40 lies in its call transfer capability, allowing all incoming calls to be rerouted to a central location if not answered. With caller names stored in the system, callers will no longer be asked who they are because their names will appear on the display when they call. At the same time the name of the person they are trying to reach will also appear. As a result, the person fielding the calls will know who is trying to reach whom even before lifting the handset, and will be able to respond accordingly: an important advantage, especially for service companies who believe their customers come first. Office 40 At the heart of every team The Office 40 is specially designed to act as the communications hub of a team structure such as your administration departement. With a capacity of 100 numbers in the private file, eight in the redial memory and 13 programmable dualfunction keys, youll easily handle any volume of call traffic.

For instance: John Newmans line is busy.
2439 NEWMAN JOHN Call back Call wait. Busy 11:30 Message
The intelligent choice Like the Office 30, the Office 40 boasts an interactive interface between display and Foxkey, a key ingredient in intelligent user operation. The difference is that the Office 40 offers a larger display and a greater number of options to choose from. You can combine and assign display functions to suit your own requirements. They are easy to use and easy to understand. Needless to say this model also features an alpha keypad that allows you to access your telephone directory by entering names.
Peter Smythe on the third floor calls his colleague John Newman, but his display indicates that John is on the phone. The terminal then automatically displays various options. Peter selects Message. In other words, while John Newman is still talking on the phone, Peter can send him a written message.
I'LL BE BACK ON MONDAY OK READ 11
32-line manager Office 40 is specially equipped to handle several public exchange lines. The two-colored LEDs allow you to differentiate between internal and external calls. You will know which lines are busy with internal or external calls, which employees are currently on the line and when they have hung up. In addition to its own 12 lines the Office 40 can also manage up to 32 lines with the add-on keypad. The additional 20 programmable dual-function keys can also be used to store more numbers or functions.
The system automatically offers 16 standard messages. He can choose the one he wants and add to it using the alpha keyboard.
Send message to: 2439 NEWMAN JOHN OK Group All
Peter Smythe confirms with OK, and the message is sent.
Message from 3316 SMYTHE PETER Read Call Delete
John Newmans display indicates the receipt of a message and the senders name. He chooses Read to display the message on his terminal.
Office nurtures your freedom of movement
Cordless but smart as a fox The Office 100 also boasts a Foxkey for very simple user operation in conjunction with the interactive display guide. For added convenience, a hotkey will store and retrieve the six most frequently-used numbers or functions at the stroke of a single key.
Do not disturb Theres nothing more annoying than the sudden ring of a cordless phone in the middle of a meeting. Thats why the Office 100 has a discreet-call function. Activate it before the meeting, and youll hear a single, discreet sound when you receive a call. Access and privacy assured Weighing only 165 grams, the cordless handset brings all the advantages of digital cordless telephony to your office: increased availability, superior voice quality, noise-free connection and secure. Paging included

Office 100 In touch at all times The versatile cordless Office 100 gives you finally the opportunity to combine all the advantages of cordless communications with the sophisticated capabilities of a digital PBX because it can be integrated in an ISDN switching system like Ascotel. A cellular radio network lets you move around your business at will, and allows you to make calls from wherever you happen to be. In fact, youll be reachable anytime because the digital (DECT) technology lets you move from cell to cell without interrupting calls. System support by design The Office 100 is fully system-compatible in that it supports all the system functions of the Ascotel ISDN communications system such as call transfer, direct dialling, dialling by name, text messages. In addition, the cordless Office 100 provides memory for 100 important numbers and functions.

DISCREET CALL

10.Apr 11:55
Mr. Volker would like to be able to take an important call while in a meeting but without disturbing the proceedings.
Theres no need for a pager when youre on the road with your Office 100. Wherever you are, youll be able to call your office and stay informed by reading your message on the display. Whats more, youll be able to reach a company department by dialling a special team number. From desktop to cordless in no time The Office 100s special absence function will automatically switch your calls from desktop phone your Office 40, for example to cordless whenever you leave the office, and automatically switch back when you return your Office 100 handset to the recharging unit.
10.Apr 11:55 Div Discreet
He presses the menu key twice, followed by the Foxkey under Discreet.

Discreet: On OK

He presses the Foxkey under OK to activate the discreet-call function.

Miller John Discreet off

When his call comes in, Mr. Volker will hear a single beep (the signal can be individually adjusted). He can then leave the room to take his call.
The versatile Office family

FEATURES AND FACILITIES

Office 20 Applications Featurephone Keyset Operating elements Alpha keyboard Freely programmable keys (with dual function and LED) Internal key Line keys (with ZTF) Predefined function keys Status display Call identification Date/time/call charge Dialled connection LCD display Loudspeaker (on/off) Warning LED Features Absent key Announcement Call back Caller list Call pick-up Call transfer Conference Discreet call Dialling preparation Electronic lock code Enquiry call Hands-free operation Leaving message Loudspeaker mode Name dialling Notepad Pager Private file Receiving messages Repeat dialling Sending messages Team keys User guidance in E, F, G, I Wall mounting Colours Optional connections Additional keypad (20 double function keys with LED) Pocket adapter q q q q q q anthracite anthracite anthracite 4 q q 10 q q q q Foxkey q q Foxkey q q q q 4 Foxkey 30 q 4 q q Foxkey q q Foxkey q q q q 10 Foxkey 100 q 10 q q Foxkey Foxkey q anthracite Foxkey 30 q 4 q q q q q q q q Foxkey q Foxkey Foxkey 10 Foxkey Foxkey Foxkey q Foxkey Foxkey 20 Foxkey Foxkey Foxkey Foxkey 10 Foxkey Foxkey Foxkey q q q Foxkey (Charging contact) q q q 12 (7-seg.) q q q q 2 x 20 alpha q q q q q 2 x 40 alpha q q q q q 2 x 12 alpha + 10 symb. (no LED) num. 6 q 5 (16) 10 num. 13 q 12 (32) 12 num. 6 (Hotkey) or LED q q q q q q Office 30 Office 40 Office 100

Ascom Business Systems Ltd Ascom PBX Division Ziegelmattstrasse 1 CH-4503 Solothurn Tel. +11 Fax +21 Internet http://www.ascom.com/ascotel Ascom Telecommunications Ltd Private Switching Division, Unit 7 Riverside Way Camberley GB-Surrey GU15 3YL Tel. +00 Fax +01 Internet http://www.ascom-telecom.co.uk Other companies and subsidiaries in: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Portugal, Spain.
Key benefits of the Office system phones:
Desktop models and cordless phones with the same user guidance Foxkey for ease of operation Menu-driven display Configuration as required Programmable function key/number memory Internal and external call identification Electronic directory dialling by name Superior design

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Certified Quality System
Compliments of your telecoms specialist:
ISO 9001/EN 29001 Reg. No. 10318-03
Product availability and technical specifications subject to change without notice.
20264786 B.067 Printed in Switzerland