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AT T 984

Manual

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AT T 984Miller 090304 Varistor 1000V 230 Joule .984 Dia Disc T
This item may not be in stock. All items are geniune Miller Electric parts.

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Brand: Miller Electric
Part Number: 90304
UPC: 715959131520


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Comments to date: 1. Page 1 of 1. Average Rating:
Borth42 2:03pm on Friday, May 7th, 2010 
Run for your life! Everything its detractors say is true. Piece of junk Amazon must have sent a repackaged unit. The manual was missing, the transformer buzzed loudly. The answer system is useless. Great and woderous phone honestly...I never got the phone I ordered from Amazon. Unsolved mystery as to where that phone went.

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Documents

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Page 3

This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed. This 984 telephone is NOT compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed. NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, you can have only 12 extensions and 15 telephone lines in the phone system. You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where youre installing the phone. The total length of telephone wiring used in this system MUST NOT be more than 600 feet as it may cause interference with the advanced features of this telephone. Identify the number of phone lines youll use. Plan the layout of your phone system. All connected phones must have the same line 1 phone number for the intercom and paging features to work. Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. If you try to assign the same extension number to a second phone, you will hear a repeating short ring and the screen display will include EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. See Assign an extension number to your phone on page 26 of this manual for directions. Decide if you want a private line. A private line does not appear on all connected phones. Choose your setting for each feature. You will need to program the features after installation. See Programmable features list beginning on page 8 for a brief description of the features. See the Feature setup section beginning on page 25 for programming instructions.
This 984 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system.

Page 4

DSL users
Connecting a DSL (digital subscriber line) to L1/L2 may interfere with the advanced features of this telephone, (such as intercom, hold, and line privacy,) which work by sending data signals over line 1. These data signals are sent at some of the same frequencies as those used by your DSL service. Also, DSL lines usually have microfilters, which keep the DSL signals from interfering with your telephone's sound quality. These same microfilters will also block the data signals that this telephone system uses to support some telephone system features. Therefore, the advanced features of this phone may not work properly when DSL microfilters are installed on L1/L2 of your phone system. However, you can use a DSL splitter to prevent these problems. For only one or two DSL lines, install it/them into L3/L4 on the back of the phone. If your system will only use two or three phone lines, plug a single non-DSL telephone line into L1/L2. (Turn off the L2 line usage lights.) Be sure to use the microfilter(s,) which were probably provided when DSL was installed, on lines 3 and/or 4 if the lines have DSL, to protect the sound quality. If you have two telephone lines, one of which is DSL, which both appear at a single wall jack, use a Triplex adapter to separate the lines at the wall jack. Call 1 (800) 222-3111 if you need help doing this. If you must install a DSL line into L1/L2 on the back of the phone, use a DSL splitter. Lines 1 and 2 share a telephone jack, so if you need to install a DSL line for telephone line 1 or line 2, you will need additional equipment to avoid interference. Any telephone line connected to L1/L2 cannot have a microfilter. It must have a DSL splitter. Use a dual line DSL splitter or a two-line DSL filter. Call 1 (800) 222-3111 if you need help doing this. Installation, by your DSL service provider or other professional, of a DSL splitter (not a microfilter) as close as possible to the protection block or network interface (where the telephone line enters the house) may resolve DSL interference. (It may be necessary to use a DSL splitter intended for outdoor use.) A DSL splitter allows the data and voice signals to use the same telephone line without interfering with each other. AT&T cannot supply the DSL splitter. Please contact your DSL service provider or professional contractor for details about obtaining and installing a DSL splitter. Your DSL service provider may require you to bear any installation costs. AT&T and the manufacturer of this product have no affiliation with your DSL provider and the type or quality of services they offer. Installation must be performed at your own expense and AT&T cannot troubleshoot or provide installation support.

Page 5

If you are a new DSL customer, your DSL service provider will probably ask you if you have more than one telephone line in your home or business, or if you are installing a phone system. If you answer yes, your DSL service provider will probably advise you that you need a splitter. In most cases, your DSL service provider will supply you with the proper splitter for your specific situation. The DSL splitter, installed properly, should help overcome any interference between the DSL signal and the signals sent by your phone system. AT&T shall not be responsible for the cost of installation, any damages, lost business, direct or indirect expenses accrued or associated with installation, or other compatibility issues which may arise as a result of using this product while you subscribe to DSL service.

Glossary

Auto-attendant: The 984 phone in your multi-phone system is designated to pick up a ringing line automatically after a selected number of rings. The auto-attendant plays the selected outgoing announcement and redirects the call if the caller enters an extension number. You can designate up to 16 auto-attendants in your phone system. Caller ID: Caller identification is a subscriber service available from most local telephone companies for a fee. When you subscribe to caller identification, you can see whos calling before you answer the phone if you and the caller are both in areas offering caller ID service with compatible equipment. Caller ID with call waiting: This is a single, combined subscriber service which may be available from your local telephone company. If you subscribe to this service, you can use your 984 telephone to see whos calling even while you are on another call (as long as your caller is in an area with caller ID service and both telephone companies use compatible equipment). Centrex service: A special subscriber service which may be available from your local telephone company for a fee. This 984 telephone can be used with Centrex service. COVM: Central Office Voice Mail is a subscriber voice message service which may be available from your local telephone company. This service may be called by another name in your area (e.g. call answering). continued on page 6
NOTE: If your DSL service provider cannot supply a DSL splitter, it is possible to purchase an outdoor DSL splitter over the Internet.

Page 6

Glossary continued from page 5
DND: When activated, the Do Not Disturb (DND) feature prevents interruptions during a call. DTAD: The Digital Telephone Answering Device is a sophisticated, tapeless answering system built into the 984 telephone. Home area code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code. If this applies to you, you should enter your own area code into the unit as the home area code. After programming, if you receive a call from within your home area code, the screen will display the seven digits of the phone number. You may, however, live in a region where for calls within your own area code, you must dial 10 digits (that is, the area code and phone number). If this applies to you, enter 000 for the home area code and enter your area code as a local area code. After programming, if you receive a call from within your area code, the screen displays the 10 digits of the phone number. Be sure to follow the directions under Program home and local area codes on page 40 during feature setup. Line group: A group of system phones sharing some lines within a multi-phone system. Local area code: Most users dial 11 digits to make calls outside their home area codes. If this applies to you, you do not need to program any local area codes. However, if you dial only 10 digits to make calls to some areas outside your home area code (without dialing 1), then program these local area codes into the phone. Up to five local area codes can be programmed. See Program home and local area codes on page 40 during feature setup for instructions. After programming, if you receive a call from one of these local area codes, the screen displays the 10 digits of the phone number. Navigation buttons: These are the buttons used when programming your 984 phone and for scrolling through feature options (E, +, -, >, <).

Install a 9V alkaline battery (purchased separately) in order to use some features of this telephone in the event of a power failure. If power fails and a working battery is installed, all four lines of this phone will work only to answer calls with the handset or headset, and to dial calls using the key pad and the one touch or redial features. No other features will work until power is restored. 1. Remove the wedge from the underside of the base unit. Press on the tabs in the direction of the arrows and pull the wedge away from the phone.
2. Remove the battery compartment screw with a small Phillips head screwdriver.

continued on page 14

Page 14
Battery installation continued from page 13
3. Pull on the tab to remove the battery compartment cover.
4. Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment.

Polarity markings

5. Replace the battery compartment cover and the screw. 6. If you are wall mounting the phone, turn to Wall installation beginning on page 17. (You will not need the wedge; store it in case you use the phone on a table or desk in the future.) OR If you are using the phone on a table or desk, reattach the wedge to the base unit by sliding the tabs into the holes as shown. Snap the wedge onto the base. Then, turn to Table/desk installation beginning on page 15.

Page 15

Table/desk installation
Recommended wiring configuration for phone system
NOTE: The total length of telephone wire used in your system should not be more than 600 feet as it may cause interference with the advanced features of this telephone. NOTE: Users should use ONLY the line cords provided. 1. Connect the telephone line cords to the telephone and wall jacks as shown in the following illustration on page 16.

continued on page 16

For best results, follow the directions in Battery installation beginning on page 13 before installing the phone.

Page 16

Table/desk installation continued from page 15
Four one-line jacks (To use this installation option, youll need to purchase two two-line adapters. Adapters are available at retail stores or by calling 1 (800) 2223111.)
Modular telephone jacks lines 3 and 4
Modular telephone jacks lines 1 and 2
Two-line adapters Telephone line cords

L3/L4 jack

L1/L2 jack

Two two-line jacks

Modular telephone jack lines 1 and 2

Modular telephone jack lines 3 and 4

Telephone line cords

2. Connect the handset cord. Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up.

Page 17

Standard electrical outlet Power jack Power adapter
4. Initialization. If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays Initializing for about seven seconds. NOTE: The phone will run through this same initialization any time it is reconnected to AC power if a working battery is not installed (for example, after a power failure or when the unit has been unplugged). 5. Check for dial tone. Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to In case of difficulty beginning on page 121.

Wall installation

For best results, follow the directions in Battery installation beginning on page 13 before installing the phone. 1. If the wedge is still attached to the underside of the base unit, follow step 1 in Battery installation on page 13 to remove the wedge. continued on page 18
3. Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call 1 (800) 2223111. Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch.

Page 18

Wall installation continued from page 17
2. Reverse the handset tab. Hold down the switchhook, then pull out the handset tab and rotate it 180 degrees. Push the handset tab down into the grooves so it settles into position.

Switchhook Handset tab

3. Connect the telephone line cords to the telephone as shown.
4. Connect the handset cord. Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up. 5. Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call 1 (800) 2223111. Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the power adapter into a standard electrical outlet not controlled by a wall switch.

Page 19

6. Connect the telephone line cords to the wall jacks as shown in the following illustration and mount the phone on the wall. NOTE: Users should use ONLY the line cords provided. Four one-line jacks (To use this installation option, youll need to purchase two two-line adapters. You will also need to purchase and install a blank wall plate. Adapters and blank wall plates are available at retail stores or by calling 1 (800) 222-3111.)

Page 25

Feature setup

Set one touch preference

Choose whether pressing an EXT button automatically initiates an intercom or one touch call. If you want to place one touch calls using only one button, set this feature to TELEPHONE. If you want to place intercom calls using only one button, set this feature to INTERCOM. See One touch operation beginning on page 70 and Intercom operation beginning on page 83 for details about one touch and intercom calls.

kn o i

1. Press E to begin feature setup. 2. Press E. The screen display includes PREFERENCE and the current setting. 3. Press < or > to toggle between INTERCOM and TELEPHONE. 4. When the correct setting is shown, press - to save your choice. The screen display includes PROGRAM. 5. Press and hold E to return to the idle screen. NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Page 26

Assign an extension number to your phone
Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work.
1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO and the current setting. 4. Press < or > to change the extension number (11hh26). 5. When the desired extension number is shown, press - to save your choice. The screen display includes RINGER ON/OFF. NOTE: If you duplicate an extension number already in use, you will hear a repeating short ring (error ring) and the screen display will include EXThXXhis alreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. Repeat steps 1-5 at the ringing phone to assign a different extension number (from 11-26). 6 Proceed to step 5 on page 27 to set the next feature (ringer on or off). OR Press and hold E to return to the idle screen.
NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Page 27

Turn the ringer on or off for each line

3. 4. 5. 6. 7.

8. 9. 10. 11.

k o j i

Press E to begin feature setup. Press - until the screen display includes PHONE SETTINGS. Press E. The screen display includes EXTENSION NO. Press - until the screen display includes RINGER ON/OFF. Press E. The screen display includes L1 RINGER and the current setting. Press < or > to toggle between On and Off for the line shown. When the desired setting for this line is shown, press - to save your choice. The screen display will include the current ringer setting for the next line (L1h.hL4). Repeat steps 6 and 7 to turn the ringer on or off for other lines at this phone. When you are finished setting the ringer, press - until the screen display includes DONE. Press E. The screen display includes RINGER ON/OFF. Proceed to step 4 on page 28 to set the next feature (ringer type). OR Press and hold E to return to the idle screen.

1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes AUTO-MUTE and the current setting. 5. Press < or > to toggle between On and Off. 6. When the correct setting is shown, press to save your choice. The screen display includes TONE/PULSE. 7. Proceed to step 5 of Set dial mode on page 31 to set the next feature (tone/pulse). OR Press and hold E to return to the idle screen. NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Page 31

Set dial mode
Turn hold reminder on or off
1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes HOLD REMINDER and the current setting. 5. Press < or > to toggle between On and Off. 6. When the correct setting is shown, press to save your choice. The screen display includes MAIN MENU. 7. Press and hold E to return to the idle screen. NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.
1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO. 4. Press - until the screen display includes TONE/PULSE and the current setting. 5. Press < or > to toggle between Tone and Pulse. 6. When the correct setting is shown, press - to save your choice. The screen display includes HOLD REMINDER. 7. Proceed to step 5 below to set the next feature (hold reminder). OR Press and hold E to return to the idle screen.

Page 32

Set the time and date
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16.
Press E to begin feature setup. Press - until the screen display includes TIME/DATE. Press E. The screen display includes HOUR and the current hour setting. Press < or > until the correct hour is shown. Press - to save the hour setting. The screen display includes MINUTE and the current minute setting. Press < or > until the correct minute is shown. Press - to save the minute setting. The screen display includes AM/PM and the current setting. Press < or > to toggle between AM and PM. Press - to save the AM/PM setting. The screen display includes MONTH and the number of the current month setting. Press < or > until the number of the correct month is shown. Press - to save the correct month setting. The screen display includes DATE and the current day of the month setting. Press < or > until the correct day of the month is shown. Press - to save the day of the month. The screen display includes DAY OF WEEK and the current setting. Press < or > until the correct day of the week is shown. Press - to save the time/date setting. The screen display includes MAIN MENU. Press and hold E to return to the idle screen.

Page 54

Turn DTAD intercept on or off
If you want other phones connected to line 1 on this extension to be able to pick up a call while the caller is recording a message, turn DTAD intercept on. For instructions to use this feature, see Intercept an incoming message on page 105. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4. Press - until the screen display includes DTADxINTERCEPT and the current setting. 5. Press < or > to toggle between Off and On. When the correct setting is shown, press - to save your choice. The screen display includes MAINxMENU. 6. Press and hold E to return to the idle screen. NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Page 55

You will need to program the next two features if this phone is the designated console phone for your centrex system.
NOTE: This feature is for use with Centrex systems only. 1. Press E to begin feature setup. 2. Press - until the screen display includes CENTREX. 3. Press E. The screen display includes CONSOLE and the current setting. 4. Press < or > to toggle between On and Off. 5. Press - to save your choice. The screen display includes CSL DELAY RING. 6. Proceed to step 5 of Set the Centrex console delayed ring time on page 56 to change the next feature (console delayed ring). OR Press and hold E to return to the idle screen. NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.
Set this phone to be the Centrex console phone

Page 56

Set the Centrex console delayed ring time
NOTE: This feature is for use with Centrex systems only. Set the length of time the phone will route your calls to the Centrex console phone. One ring is about six seconds.
1. Press E to begin feature setup. 2. Press - until the screen display includes CENTREX. 3. Press E. The screen display includes CONSOLE. 4. Press - until the screen display includes CSL DELAY RING and the current setting. 5. Press < or > to scroll through the choices (Off,h02 sech.h30hsec). 6. Press - to save your choice. The screen display includes MAIN MENU. 7. Press and hold E to return to the idle screen. NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Page 73

Review a one touch entry
For more information about using the display screen menus, see Menu operation on page 22. 1. Press E to enter the feature menu. The screen display includes ONEHTOUCH. 2. Press E. The screen display includes PREFERENCE. 3. Press - until the screen display includes VIEW. 4. Press E. 5. Press the EXT button. OR Press W, then the EXT button for the entry you want to review. The screen displays the number stored in that location. If there is no number stored in this location, the screen display includes <empty>. 6. Press and hold E to return to the idle screen. NOTE: You can exit one touch review at any time. Simply press and hold E.

Page 74

Dial a one touch number
This phone comes with One touch preference programmed to INTERCOM. These instructions apply only if you have not changed One touch preference. NOTE: To change One touch preference, see Set one touch preference on page 25 of this manual.
If One touch preference is set to INTERCOM:
1. Lift the handset. OR Press K. OR Press h and listen for the dial tone. 2. Press the EXT button. OR Press W, then press the EXT button for the number you want to call. The screen displays the number as it is dialed.
If One touch preference is set to TELEPHONE,
you do not need to go off hook and listen for a dial tone before you dial a one touch number. You can simply: 1. Press the EXT button. OR Press W, then press the EXT button for the number you want to call. The screen displays the number as it is dialed using the speakerphone or headset as programmed for automatic mode. (See Set automatic mode on page 35.)

Page 75

Directory operation
This 984 telephone can store up to 200 names and phone numbers in the directory. Names can be up to 16 characters long and numbers can be 24 digits long. Because directory entries are stored in alphabetical order, you may wish to enter names with the last name first in order to maintain consistency with the information stored automatically through the caller ID function of this system.
DIRECTORYXFULLXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXx VIEWXENTRIESXXXx
If there are already 200 stored entries, the screen display includes DIRECTORY FULL! If you try to view directory entries when there are no entries, the screen displays no entries. To work with the directory, press E. The screen will display menu choices on the bottom line. To exit directory mode at any time, press D.

Store a flash in a directory number
You can store the switchhook flash needed to access some custom-calling services in a directory number. When you reach the place in the dialing sequence where you wish to enter a flash, press - until the screen displays: JIMTERXNAMELLXX 555_ XXXXXXXXXXXXXXx FLASHXNUMBERXXXx Press E to store the flash, then continue entering the number. Each flash counts as one digit. If you want to save the number in the directory, press - to reach DONE and then press E to save.

Page 79

Review directory entries
NOTE: You can exit the directory at any time without storing the entry; simply press D.
1. Press D and then E to begin working with the directory entries. 2. Press + or - to scroll through the directory entries. OR Press the dial pad key for the first character of the entry you wish to review until the character you are looking for is displayed. Then press + or - to scroll through the entries beginning with this character. If there is no entry for the character you chose, the screen will display No Entries for X (where X refers to the displayed character).

Page 80

Edit a directory entry

m k i i

1. Find the directory entry you wish to change by following the directions under Review directory entries on page 79. 2. When the entry you want to edit is displayed, press E. The screen display includes DIAL. 3. Press - until the screen display includes EDIT NAME. 4. Press E and start to edit the name using the dial pad keys. (See the instructions in step 4 of Store a name and number in the directory on page 76 for details.) 5. Press E to save the new name in the directory. The screen display briefly includes Saved! The screen automatically returns to showing the new name you stored and the number. 6. Press E and then press - until the screen display includes EDIT NUMBER. OR Press D to save the new name and return to the idle screen without changing the number stored in this directory entry. 7. Press E to begin editing the number using the dial pad keys. Press < to backspace. The number will appear on the second line of the screen as you enter it. 8. Press E to store the new number in the directory. The screen display briefly includes Saved! The screen automatically returns to showing the new name and number you stored. NOTE: You can exit the directory at any time without storing the entry; simply press D.

Page 81

Dial a number from the directory

n ii ii

Remove a name and number from the directory

Page 101

Answering system

DTAD operation

The answering system can store approximately 20 minutes of messages, memos and announcements, for up to 99 messages in total.
Turn answering system on or off
The answering function of this phone is programmable. See Set answering system status on page 43 of Feature setup for programming instructions.

Enter DTAD mode

Press d to access answering system features whether the answering function is turned on or off. The screen display is similar to:
DTAD 21xMessages PLAYxNEWxMSGSxxx If DTAD memory is full and the system cannot store additional messages, the screen display is similar to: DTADxFULL! 21xMessages PLAYxNEWxMSGSxxx When the answering system is on and there are new messages, the DTAD light flashes. When the answering system is active (programming, message playback or taking a call), the dial pad keys are disabled. To exit DTAD and return to idle screen, press d.

Ans. Sys. DTAD operation

Page 102
Use the navigation buttons (<, >, +, -, E) to move through menu operations. See Menu operation on page 22 for information about moving through menus in the screen display. The menu structure for DTAD operation is shown below. PLAY NEW MSGS PLAY ALL MSGS RECORD CALL RECORD MEMO OGM PLAY&RECORD ANS-OGM AA Day-OGM AA Night-OGM AA Aux-OGM PLAY RECORD EXIT REMOVE ALL MSGS

Page 103

Record an outgoing announcement
NOTE: If you choose not to record an outgoing announcement, the answering system plays a pre-recorded announcement. The pre-recorded announcement for ANS-OGM is, "Hello, please leave your message after the tone." The pre-recorded auto attendant outgoing announcements are described in the Answering system Auto-attendant operation section of this manual, beginning on page 110. 1. Press d to access the answering system. 2. Press - until the screen display includes OGMxPLAY&RECORD. 3. Press E. The screen display includes PLAY and the current announcement setting. 4. Press < or > to choose the outgoing announcement you want to record (ANS-OGM, AA Day-OGM, AA Night-OGM, or AA Aux-OGM). 5. When the desired announcement is shown, press - until the screen display includes RECORD and the selected announcement. 6. Press E. After the system beeps, speak toward the phone in a normal tone of voice without any background noise. While you are recording, the screen display includes Recording and the selected announcement. 7. To stop recording, press E. The system automatically plays back your announcement. NOTE: To exit DTAD and return to the idle screen at any time, press d.

Remove all messages

1. Press d to access the answering system. 2. Press - until the screen display includes REMOVExALLxMSGS. 3. Press E. The screen display includes Removexall? 4. Press E again within three seconds to confirm the command. The screen displays AllxRemoved! briefly and then changes to display RECORDxMEMO. NOTE: If you try to remove all messages when you have new (unreviewed) messages, you will hear an error tone. The DTAD will not remove any messages. NOTE: To exit DTAD and return to the idle screen at any time, press d.

Record a memo

You can record a memo to be played back later with the incoming messages. 1. Press d to access the answering system. 2. Press - until the screen display includes RECORDxMEMO. 3. Press E. After the beep, start recording your memo. The screen display includes Memo Recording. 4. Press E to stop recording. The screen displays the number of messages and RECORD MEMO. NOTE: To exit DTAD and return to the idle screen at any time, press d.

Page 109

Record a phone conversation
You can record both parties on a phone conversation to play back later with incoming messages. NOTE: This phone does not sound warning beeps to let the other party know that the call is being recorded. To ensure that you are in compliance with any state and federal regulations about recording a telephone call, you should inform the other party that you are recording the call before starting the recording process.
NOTE: To exit DTAD and return to the idle screen at any time, press d.

Audible message alert

Program the audible message alert to On if you want the phone to beep every 30 seconds to notify you of the new messages. (See Turn audible message alert on or off on page 52.) The audible message alert does not sound while you are on a call.
1. While on a call, press d. The screen includes RECORDxCALL. 2. Press E to begin recording the conversation. The screen display includes a timer which counts the length of your recording. 3. Press E to stop recording.

Page 110

Auto-attendant operation
NOTE: The auto-attendant feature only works with a multi-phone system. If this phone is the only telephone in your system, DO NOT select AutoAttendant for the answer status. You can set this phone to function as an auto-attendant for a multi-phone system. A phone designated as an auto-attendant will pick up and redirect incoming calls to other extensions in the system. To set this phone to be an auto-attendant, follow the instructions to Set answering system status on page 43 of Feature setup and choose AutoAttendant in step 4. Each auto-attendant can pick up only one line at a time, so you may wish to have more than one auto-attendant within your telephone system. You can designate up to 16 auto-attendants in your system. (See Using multiple auto-attendants on page 115 for further information.) When you designate a phone to be an auto-attendant, you will need to program the day and night times (see Set auto-attendant day and night times on page 47 in Feature setup). The auto-attendant will use the times you program to determine which outgoing announcement to play. There are three different auto-attendant outgoing announcements available. You can choose to record your own auto-attendant outgoing announcements or use the pre-recorded announcements listed here. The auto-attendant day outgoing announcement (AA Day-OGM), plays during the day time you program. The pre-recorded announcement is: Thank you for calling our company. If you know your partys extension, you may dial it at any time. For a company directory, please dial zero. The auto-attendant night outgoing announcement (AA Night-OGM), plays during the night time you program. The pre-recorded announcement is: Thank you for calling our company. We are currently closed. If you would like to leave a message and you know your partys extension, you may dial it now. For a company directory, please dial zero. The auto-attendant auxiliary outgoing announcement (AA Aux-OGM), plays when an outside caller presses 0 on their phone after hearing the day or night announcement. The pre-recorded announcement is: Please enter the extension number.

Base 1314 Battery, 1314, 17, 20, 120, 124 compartment, 1314 Blind transfer 66
Call, history, 69, 9192, 95100, 115 information, 9196 privacy, 60 record, 97 volume, 61 waiting 6493 Caller, ID, 5, 9, 75, 9193, 95 ID with call waiting, 5, 91, 93 identification, 5, 91 information, 96 CANCEL 71 Cannot join a conversation in progress 122 Central Office Voice Mail 5

Page 134

Centrex, 5, 5556, 131132 console delayed ring, 56 console phone, 11, 55 pickup code, 131132 Conference call 65, 123 Console phone 11, 131132 See also Centrex console phone Convenience ports 21 COVM, 5, 125 indicator 9, 3839 on or off, 9, 38 reset, 39 CSL DELAY RING 11
Directory, 7582, 99 card, 70 full, 75 of extension assignments, 111, 127 Display screen is blank 124 DND, 6, 12, 60, 68 (Do not disturb) 6, 68, 83, 121122, light, 60 Double beep sounds every 30 seconds 122 DSL, filters, 4 service, 45, 83 splitter, 45 DTAD, full, 107 light, 69, 101
DTAD, 6, 101109, 112114, 126 intercept, 11, 54, 105, 127 memory, 101, 107, 126 outgoing announcement, 116 Date, set 32 Day time 47, 110 DAY/NIGHT TIMES 10, 47 Default mode 58, 59 Default settings 42 Delayed ring 29, 131132 Dial, mode, 31 options, 98 pad keys, 7677, 7980 pulse (rotary), 64, 72, 78 tone, 17, 20, 58, 61, 74, 121 Dialing sequence 72, 7778 Difficulty intercepting a call during message recording 127 Digital subscriber line/DSL 4
English 24, 56 E 6, 22, 62, 67, 75, 8890 Erase all settings 42 Error ring 13, 26 Error tone (fast busy signal) heard when making a intercom call 122 Espanol 24, 56 EXT button 25, 6667, 7071, 73 74, 8586, 88, 90, 100 Extension, 3, 13, 33, 60, 6668, 83, 8590, 118, 122, 127, 129 number, 3, 8, 1213, 83, 87, 117, 128

Page 135

Fax, 123 machine, 21, 118, 126 switch, 118 Feature setup menu 2223 Flash 64, 72, 78 Franais 24, 56
messages, 11, 53, 105, 108109, 117 Initializing 17, 20 Intercom, 12, 2526, 33, 83, 84, 8587, 90, 122, 124, 130. See also Centrex console phone call, 28, 63, 65, 68, 70, 8587 Intercom, conference call, 90 light, 60, 68, 121 Intercom paging signal not received 122

Greeting Only 51

Hands-free 30, 58, 87 Handset, 2, 7, 9, 13, 1618, 20, 35, 5759, 61, 6364, 67, 74, 83, 8588, 121, 124 cord, 2, 16, 18,121 tab, 18 Headset 1, 9, 13, 35, 5759, 6162, 64, 6768, 74, 81, 8688, 98, 121, 124 jack, 1, 58 light, 58, 68 Hearing-aid 1 Hold, 63, 121, 124 reminder, 8, 31, 63 Home area code 6, 9, 91 Hour, set 32

doc1

984QSG_(Rev6)ml23.05.06

5/23/06

11:27 AM

Page 1

QUICK START GUIDE

AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984
This Quick Start Guide provides basic instructions. For additional installation options and complete instructions which allow you to use all features of this phone, refer to your AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 User's Manual, Part 2.

Installation

Installation of a DSL splitter may be required to use the advanced features of this telephone if you have DSL (digital subscriber line) service. Please see DSL users starting on page 4 of your Users Manual, Part 2 for details. If you are installing multiple phones in your phone system, you must install and program one set at a time. Each phone MUST be assigned a unique extension number.

Battery installation

Install a 9V alkaline battery (purchased separately) in order to use some features of this telephone in the event of a power failure. If power fails and a working battery is installed, all four lines of this phone will work only to answer calls with the handset or headset, and to dial calls using the dial pad keys and the one touch or redial features. No other features will work until power is restored. 1. Remove the wedge from the underside of the base unit. Press on the tabs and pull the wedge away from the phone. continued on page 2

Page 2

Battery installation continued from page 1 2. Remove the battery compartment screw with a small Phillips head screwdriver. 3. Pull on the tab to remove the battery compartment cover. 4. Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment. 5. Replace the battery compartment cover and the screw. 6. Reattach the wedge to the base unit by sliding the tabs into the holes. Snap the wedge onto the base.

Table/desk installation

For best results, follow the directions in Battery installation beginning on page 1 of this Quick Start Guide before installing the phone. Recommended wiring configuration for phone system
NOTE: The total length of telephone wire used in your system should not be more than 600 feet as it may cause interference with the advanced features of this telephone. NOTE: Users should use ONLY the line cords provided. 1. Connect the telephone line cords to the telephone and wall jacks as shown in the following illustration on page 3.

Page 3

Four one-line jacks (To use this installation option, youll need to purchase two two-line adapters. Adapters are available at retail stores or by calling 1 (800) 2223111.)
Modular telephone jacks lines 3 and 4 Modular telephone jacks lines 1 and 2
Two-line adapters Telephone line cords

L3/L4 jack

L1/L2 jack

Two two-line jacks

Modular telephone jack lines 3 and 4 Modular telephone jack lines 1 and 2

Telephone line cords

2. Connect the handset cord. Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up. continued on page 4

Page 4

Table/desk installation continued from page 3 3. Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call 1 (800) 2223111. Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch.
Standard electrical outlet Power jack Power adapter
4. Initialization. If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays Initializing for about seven seconds. NOTE: The phone will run through this same initialization any time it is reconnected to AC power if a working battery is not installed (for example, after a power failure or when the unit has been unplugged). 5. Check for dial tone. Lift the handset and listen for a dial tone. If you cannot hear a dial tone, please see In case of difficulty beginning on page 121 of your Users Manual, Part 2 for details.

Page 5

Feature setup
Feature setup, memory programming and some individual feature operations for the 984 use menus shown in the screen display. For detailed instructions for using the menus, see Menu operation beginning on page 22 of your Users Manual, Part 2.

Assign an extension number to your phone
Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work.

kn o i

1. Press E to begin feature setup. 2. Press - until the screen display includes PHONEHSETTINGS. 3. Press E. The screen display includes EXTENSIONHNO and the current setting. 4. Press < or > to change the extension number (11hh26). 5. When the desired extension number is shown, press - to save your choice. The screen display includes RINGERHON/OFF. NOTE: If you duplicate an extension number already in use, you will hear a repeating short ring (error ring) and the screen display will include EXThXXhishalready usedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. Repeat steps 1-5 at the ringing phone to assign a different extension number (from 11-26). 6. Press and hold E to return to the idle screen. NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Page 6

Turn line usage on or off for each line
If you are not using all four phone lines at this extension, you need to turn off line usage for the unused lines. If you expand to a second, third or fourth line, turn line usage back on. Line 1 must be turned on for the intercom to work. NOTE: You may use any combination of lines. Lines used do not need to be in order. For example, line usage can be turned on for Lines 1 and 3 and turned off for Lines 2 and 4. You may also restrict the use of certain lines on this phone to intercom and paging only, by turning off line usage for each line you want restricted. When line usage is turned off, that line cannot be used to answer incoming calls or to make outgoing or transfer calls. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIALHOPTIONS. 3. Press E. The screen display includes LINEHUSAGE. 4. Press E. The screen display includes L1HUSAGE and the current setting for this line. 5. Press < or > to toggle between On and Off for the line shown. 6. Press - to save the current setting for this line and move to the next line with its current line usage setting. 7. Repeat steps 5 and 6 to set line usage for other lines at this extension. 8. When you are finished setting line usage, press until the screen display includes DONE. 9. Press E. The screen display includes LINEHUSAGE. 10. Press and hold E to return to the idle screen. NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Page 7

Program home and local area codes
You can program this phone to recognize one home and up to five local area codes. See Home area code and Local area code on page 6 of your Users Manual, Part 2 for definitions. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4. Press - until the screen display includes AREA CODES. 5. Press E. The screen display includes HOMEHAC and a prompt to enter a three-digit home area code. 6. Use the dial pad keys to enter your home area code, then press -. The screen display includes LOCALhAC1 and a prompt to enter a three-digit local area code. If you need to enter any local area codes, use the dial pad keys and then press - to scroll to the next screen (LOCALhAC2,hLOCALhAC3,hLOCALhAC4, andhLOCALhAC5). NOTE: If you must dial the area code to place calls within your own area code, enter 000 for the home area code and enter your area code as a local area code. 7. When you are finished entering all of the area codes you need to program, press - until the screen display includes DONE. 8. Press E. The screen display includes AREA CODES. 9. Press and hold E to return to the idle screen. NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Page 8

Telephone operation
NOTE: This phone comes programmed to use line 1 (default prime line) for calls if you do not press a LINE button. (To change the prime line, see Assign the prime line on page 34 of your Users Manual, Part 2.) When you answer a call, the phone automatically selects the ringing line.
Make or answer a call using the handset
NOTE: If you dial a phone number longer than 15 digits, the screen will display only the last 13 digits. To make a call, lift the handset and dial the call. To answer a call, lift the handset. Replace the handset to end the call. To override automatic line selection, press the LINE button for the line you wish to select, then lift the handset.
Make or answer conference calls

Please refer to page 65 of your User's Manual, Part 2 for more details in setting up conference calls. NOTE: The outside line call must be established first because an intercom call cannot be placed on hold. NOTE: If you are experiencing difficulty in using the conference features on this phone, please consider using AT&T's complete line of teleconference services to find a solution that best meets your needs. AT&T TeleConference Services reduces travel time and expense while increasing productivity wherever people are located, allowing you to host truly virtual meetings and share important information in real time. To sign up for AT&T TeleConference Services, go to: www.att.com/orderconference for details.

Page 9

One touch operation
This telephone has 32 one touch locations where you can store phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in one touch locations vary according to how you programmed the one touch preference. See Set one touch preference on page 25 and Dial a one touch number on page 74 of your Users Manual, Part 2 for more details. The first 16 locations can be accessed using only the EXT buttons. To access the remaining 16 locations, press W and then the EXT button for the desired location. NOTE: The EXT buttons are also used to place intercom calls. See Intercom operation beginning on page 83 of your Users Manual, Part 2 for details. You may wish to write the names or telephone numbers of one touch entries on the directory card, using the light gray spaces for the first 16 locations and the dark gray spaces for the second 16 locations.

EXT buttons

16 one touch locations (all light gray spaces)
16 lower one touch locations (all dark gray spaces)

LOWER button

Page 10
Store a number in a one touch location
For information about using the screen menus, see Menu operation beginning on page 22 of your Users Manual, Part 2. 1. Press E to enter the feature menu. The screen displays ONEhTOUCH. 2. Press E. The screen display includes PREFERENCE and the current setting. 3. Press - until the screen display includes PROGRAM. 4. Press E. The screen display includes <Enterhnumber>. 5. Enter the phone number using the dial pad keys. OR Press R to copy the last number dialed from this extension to this location. The screen will show the number as you enter it. You can press < to backspace. 6. When you are finished entering the number, choose a one touch location: Press the EXT button. OR Press W, then press the EXT button. The screen displays the number entered and Stored!. NOTE: Only the last number dialed from this extension can be copied to a one touch location. The other numbers in the redial stack cannot be copied. NOTE: You can store a pause, flash or touch tone signals in a one touch entry. Please refer to page 72 of your User's Manual, Part 2 for more details. NOTE: You can exit storing a number at any time. Press - until the screen shows CANCEL, then press E. OR Press and hold E.

l n i p i

Page 11

Dial a one touch number

This phone comes with One touch preference programmed to INTERCOM. These instructions apply only if you have not changed One touch preference. NOTE: To change One touch preference, see Set one touch preference on page 25 of your Users Manual, Part 2. To make a one touch call if One touch preference is set to TELEPHONE, see Dial a one touch number on page 74 of your Users Manual, Part 2. 1. Lift the handset. OR Press K. OR Press h and listen for the dial tone. 2. Press the EXT button. OR Press W, then press the EXT button for the number you want to call. The screen displays the number as it is dialed.

Page 12

Intercom operation
This 984 telephone is fully compatible with any AT&T Four-Line Small Business Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. For details regarding this telephones compatibility with other AT&T phones, please refer to Before you begin starting on page 2 of your Users Manual, Part 2. Each individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. See Assign an extension number to your phone on page 5 of this Quick Start Guide for instructions. NOTE: If you subscribe to DSL service, please read DSL users beginning on page 4 of your Users Manual, Part 2 for information about minimizing problems with this phone caused by DSL signals. This intercom features both a single-phone page and a system-wide page. A single-phone page alerts only one phone. A system-wide page alerts all system phones. Any phone with the Do not disturb (DND) feature activated will not receive a page. For detailed intercom instructions, see Intercom operation beginning on page 83 of your Users Manual, Part 2. An intercom call rings at the extension called with a repeating double-ring pattern. A single-phone page automatically activates the speakerphone on the receiving phone. You can deactivate the speakerphone by lifting the handset. NOTE: If a line is in use, pressing I will place the line on hold and activate the intercom.

Page 13

Make an intercom call with the handset
This phone comes with One touch preference programmed to INTERCOM. These instructions apply only if you have not changed the One touch preference. NOTE: To change One touch preference, see Set one touch preference on page 25 of your Users Manual, Part 2. To make an intercom call if One touch preference is set to TELEPHONE, see Make an intercom call with the handset on page 85 of your Users Manual, Part 2.

n the handset. The screen display includeshINTERCOMhTOh
and the extension number you called.
Press the EXT button for the party you wish to call, then lift
If the extension you called is idle or set to Do not disturb, you will hear long beeps. If the other extension is on a call, you will hear a busy signal. NOTE: The intercom call is automatically canceled if you do not press an EXT button within 10 seconds. NOTE: When you direct an intercom call to one extension, any extension in the system can answer the call by pressing I.

Page 14

Answer an intercom call
NOTE: An intercom call can be answered at any extension in the phone system by pressing I. When you receive an intercom call, you will hear a repeating double-ring pattern and your screen displays INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing I, K or h to take the call hands-free. NOTE: If you press I to answer the call, the phone will automatically use the speakerphone unless you have changed the automatic mode (See Set automatic mode on page 35 of your Users Manual, Part 2).
End an intercom or page call
To end the intercom or page call, press I. OR Hang up or press K or h again.

Page B

In case of difficulty, visit our service center at
www.telephones.att.com or call 1 (800) 2223111.
2006 Advanced American Telephones. All rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. Printed in Singapore. Issue 4AT&T 05/06

 

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