91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd

2/13/1950

7:21 PM

Page 1

User Manual (Part 2)
5.8 GHz 2-Line Corded/Cordless Answering System EP5962
with Caller ID & Call Waiting

SPEA KE R

ME LU VO

Page 2

You must install and charge the battery before using the telephone

See page 8

for easy instructions
For customer service or product information, visit our web site at

Please also read

Important Product Information
Enclosed in product package
www.telephones.att.com or call 1-800-222-3111
Add new handsets to make your phone more versatile (see page 41) Your telephone can accommodate up to eight cordless handsets. You can add new handsets (AT&T model EP590-2 sold separately) at any time, but each must be registered with the base before use. The handset provided with your telephone is automatically registered as Handset 1. Additional handsets will be assigned numbers in the order they are registered (2, 3, 4, etc.) up to a maximum of eight handsets.
NOTE: In normal operating conditions, up to four handsets at a time can be used. The number of handsets that can be used may be reduced if a handset is experiencing interference or is almost out of range.

Handset 1

Handset 2

Handset 3

Copyright 2005 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

Table of contents

Getting Started
Quick reference..2 Parts checklist..4 Before you begin..5 Telephone base installation.6 Battery & charger installation.8 Belt clip & accessories..9 Basic handset operation.10 Basic base operation..12 Options while on calls..14 Intercom calls..16 Conference calls..17 Handset settings..18 Base settings..19 Handset and base directories.20 New directories entries.21 Directories search..22 To dial, delete or change entries.23 How Caller ID works..24 To review your call log.25 To dial a call log entry..26 Messages with Caller ID.27
Answering System Operation
Answering system operation..28 Day and time announcements.29 Outgoing announcements.30 Message playback.31 Answering mode..32 Number of rings before answer..33 Audible message alert..34 Recording and playing memos.35 Change security code..36 Remote access.37 Display screen status icons.38 Display screen messages.39 Alert tones & indicator lights..40 Adding new handsets.41 Replacing a handset..42 Re-Registering a handset.43 Charging a spare battery.44 In case of difficulty..45 INDEX..47 Technical specifications..49 Spare remote access card.50

Telephone Operation

Appendix

Directories

Caller ID Logs
Quick reference guide Handset

Softkeys

Press a softkey to select an item displayed just above the key.

Off/Clear

During a call, press to hang up. While using menus, press to cancel an operation, back up to the previous menu, or exit the menu display.

L1/Flash, L2/Flash

Press LINE 1 to make or answer a call on line 1. Press LINE 2 to make or answer a call on line 2. During a call, press FLASH to receive an incoming call, if Call Waiting is activated or use for other features requiring FLASH (see page 14).

RDL MENU CID

Xfer/Intercom
Press to transfer a call or initiate an intercom conversation (see pages 11 & 16).

Volume

Speaker
Press to activate handset speakerphone. Press again to switch to normal handset use (earpiece).

UME OL

Press to adjust voice volume or control the handset ringer volume while ringing.

Screens

Redial Log (See page 10) Caller ID Logs (See page 24)

Main Menu

Directory.See page 20 Mailboxes.See page 28

Setup Handset

Ringers.See page 18 Low Batt Tone.See page 18 Keypad Tone..See page 18 Contrast.See page 18 Rename.See page 18

HANDSET 1

Setup handset.See menu Register.See page 41

Page 3

Quick reference guide Base/Speakerphone

Telephone function keys

Answering system function keys
Telephone function keys (see pages 12-19)
SOFTKEYS.Press to select item displayed just above the key. CLEAR..Press to exit current menu or clear an entry.
INTERCOM/ TRANSFER.Press to begin intercom call or transfer external call.
MUTE..Press to silence microphone; press again to resume. FLASH..During a call, press to receive an incoming call, if Call Waiting is activated. VOLUME.Press to adjust speakerphone listening volume or control the base ringer volume while ringing. HEADSET.Press to activate headset. LINE 1..Press, then lift handset to make or answer a call on line 1. LINE 2..Press, then lift handset to make or answer a call on line 2. SPEAKERPHONE.Press to turn speakerphone on or off (begin or end a call).
Answering system function keys (see pages 28-37)
ON/OFF LINE 1.Press to turn LINE 1 on or off. ON/OFF LINE 2.Press to turn LINE 2 on or off. RECORD.Press to record a memo, phone conversation or outgoing announcement. DELETE.Press to delete messages. MAILBOX LINE 1.Press to play or stop playing Mailbox 1. MAILBOX LINE 2.Press to play or stop playing Mailbox 2. REPEAT.Press to repeat current message or hear previous message. SKIP.Press to hear next message.

Page 4

Parts checklist
Remember to save your sales receipt and original packaging in case you ever need to ship your telephone for warranty service. Check to make sure the telephone package includes the following:

Charger power adapter

Base handset

Telephone base

Cordless handset
Handset charger Base power adapter
Battery pack Telephone line cords (2) Battery compartment cover

Belt clip Handset cord

Page 5

Before you begin

About Caller Identification
Caller ID with Call Waiting features in this telephone let you see whos calling before you answer the phone, even when youre on another call. These features require services provided by your local telephone company. Contact your telephone service provider if: You have both Caller ID and Call Waiting, but as separate services (you may need combined service). You have only Caller ID service, or only Call Waiting service. You dont subscribe to any Caller ID or Call Waiting services. You can use this phone with regular Caller ID service, and you can use its other features without subscribing to either Caller ID or combined Caller ID with Call Waiting service. There may be fees for these services, and they may not be available in all areas. Caller ID features will work only if both you and the caller are in areas offering Caller ID service, and if both telephone companies use compatible equipment. See Caller ID Operation, beginning on page 24, for more details about how these features work.

Line 1 Line 2 Connect black line cord to jack labeled LINE 2.
Connect handset cord to base handset. Connect clear line cord to jack labeled LINE 1/L1+L2.

Page 8

Battery & charger installation
Installation of Battery Pack in Handset
Follow the steps below: 1. Remove the battery compartment cover by pressing on the indentation and sliding downward. Place the new battery pack in the handset with the positive and negative poles aligned in the battery compartment. 2. Replace the battery cover by sliding it upwards. 3. Place the handset in its charger, and allow it to charge for at least 10-12 hours. After initial charge, a maintenance charge of 8 hours should be sufficient.
Insert supplied battery. Caution: Use only supplied rechargeable battery (model 102) or AT&T replacement battery model 103.
Charging of the Handset Battery Pack
The cordless handset is powered by a rechargeable battery pack. It charges automatically whenever the handset is in its charger. You should charge the battery pack for at least 10-12 hours when you first receive your phone. Average talk time on a fully charged battery is about 8 hours depending on environmental conditions. The battery charge will last for about 4.5 days if you don't use the phone. You will know the battery pack needs charging when : The low battery message is displayed. OR The handset seems completely dead, the LCD is completely clear and does not respond when you press the keys.

LOW BATTERY

Plug power cord into jack on underside of charger, then plug A.C. plug into electrical outlet.
Place handset in charger for 12 hours before first use.
DID YOU KNOW? An optional spare battery pack can be kept charged in the base for quick replacement when a handset battery becomes depleted and for power failure operation (see page 44). 8

Page 9

Belt clip & accessories
Install belt clip as shown below if desired. For hands-free telephone conversations, you can use any industry standard 2.5 mm headset (purchased separately). For best results use an AT&T 2.5 mm headset.
Snap belt clip into notches on side of handset. Rotate and pull to remove.
Plug 2.5 mm headset into jack on side of handset (beneath small rubber cap) or base. Use DATA port at back of phone to connect fax or modem if desired (data port uses Line 2 only).

Page 10

Basic handset operation
Making and answering calls To answer an incoming call, press LINE 1 or LINE 2. Press LINE 1 or LINE 2 to make a call on Line 1 or Line 2, then dial a number. Press OFF/CLEAR to hang up. To preview before dialing, enter digit(s) first, then press LINE 1 or LINE 2 to dial. Press OFF/CLEAR to make corrections as you enter the telephone number.

Hands-free speakerphone calls To answer a call, press SPEAKER. To make a call, press SPEAKER, then dial a telephone number. During a call you can press SPEAKER to toggle between hands-free speakerphone and normal handset use. Press OFF to hang up. Last number redial
Select RDL to view the last 5 numbers called (up to 32 digits each). Use the ^V buttons to highlight a number, then press LINE 1 or LINE 2 to dial. Select SELECT then ERASE to delete this number from the redial memory, or SELECT and then SAVE to copy the number into your directory (see page 21). Mute During a conversation, select MUTE to silence the microphone. You will see MICROPHONE MUTED in the display. You will be able to hear, but your caller will not be able to hear you until you select MUTE again to resume speaking.

Page 11

During a conversation, select HOLD to place a call on hold. CALL ON HOLD will be displayed for 4 seconds and an H will appear in the upper left corner of the display. Press the corresponding key (LINE 1 or LINE 2) to resume the call.
NOTE: If the call is not resumed in five minutes the set will ring. The display will show CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 seconds, the call will end.
If you are on a call on the other line, your call will not be interrupted by the RING BACK for the held line. The call on the held line will end in five minutes with no warning.
Call transfer During a conversation you can transfer the call to the base or to another handset. Press XFER to display a list of handsets and base. Use the^V buttons to highlight the set you want, then select OK to transfer the call to the remote set. A person at the remote set can press LINE 1, LINE 2, or the INTERCOM/TRANSFER button to receive the transferred call.

BASE 0 HANDSETHANDSET3 3

NOTE: If the transferred call is not answered in 30 seconds, the call will be returned to the originating handset. Thirty seconds later, the display of the originating handset will show CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 seconds, the call will end.
You can announce to the base or to another handset that you will transfer the call to them by selecting HOLD and then pressing XFER. This will send an intercom signal. When the intercom call is answered, you can talk privately. After the intercom call ends (by pressing OFF on the handset or INTERCOM on the base), the call will be transferred.

Page 12

Basic base operation

Press INTERCOM

When your intercom call is finished, press OFF at the handset (or INTERCOM at the base) to end the call. Handling incoming calls During an intercom call, you will hear a beep to alert you if there is an incoming call. You have two options: Press LINE 1 or LINE 2 at the handset to answer the outside call and conference it in with your existing intercom conversation. Press OFF twice at the handset or INTERCOM once at the base to terminate the intercom conversation, then answer the outside call (see pages 10-13).
Highlight station to page
BASE HANDSET2 HANDSET3 GLOBAL PAGE 3 *

Page 17

Conference calls
3-way conference calls You can use both outside lines at the same time to set up a three-way conference call.

CONF HOLD MUTE

1 Make or answer a call. 2 Select HOLD. 3 Make a call on the other line. 4 When the call is answered, select CONF. 5 To end the 3-way conference call, select DROP then scroll down to the option you want. To drop line 1, scroll to DROP LINE 1, then select OK. To drop line 2, scroll to DROP LINE 2, then select OK. To end a conference call, scroll to DROP BOTH LINES, then select OK. You can also end a conference call by pressing OFF on the handset. On the base pressing SPEAKERPHONE or hanging up the corded handset will end a conference call.
DROP LINE 1 DROP LINE 2 DROP BOTH LINES

Page 18

Handset settings
Ringers At this menu you can change ring volumes, or turn the ringers off. You can also select one of six ring melodies. You will hear an example of each ring volume level and ring type as you scroll through the choices. Settings are selectable for each line.

Select MENU

Follow the menu instructions to select the volume and melody you prefer, then select OK or SAVE to confirm.
NOTE: Choose different ringer melodies for the two different lines so you can easily identify which line is ringing.
Low battery tone The handset is factory programmed to alert you with a tone when the battery is low and needs recharging. Select ON or OFF, then select OK to confirm.
NOTE: If you select OFF you will not hear the Low battery tone.

Highlight SETUP HANDSET

DIRECTORY MAILBOXES SETUP HANDSET REGISTER
Keypad tone The handset is factory programmed to beep at each keypress. Select ON or OFF, then select OK to confirm.
NOTE: If you select OFF you will not hear a beep when you press keys.

Contrast

Scroll to choose desired item
RINGERS LOW BATT TONE KEYPAD TONE CONTRAST
At this menu you can adjust the handset screen contrast to one of 16 levels. Use - or + to select the level you prefer, then select OK to confirm. Rename At this menu you can change the name (up to 14 characters) that appears on your handset screen, and identifies your handset in all Intercom/Transfer menus. To enter characters, see To Enter a Name on page 21 and use the dial pad chart. Select > to move the cursor to the right. At this point you can enter a character. Select MORE for additional options:

Select SET

LOW BATT TONE KEYPAD TONE CONTRAST RENAME
Select DEL to delete characters. Select SPACE to enter a space. Select BACK to go back to the previous screen. Select SAVE to store the new name.

Page 19

Base settings
Ringers At this menu you can change ring volumes, or turn the ringers off. You can also select one of six ring melodies. You will hear an example of each ring volume level and ring type as you scroll through the choices. Follow the menu instructions to select the volume and melody you prefer, then select OK or SAVE to confirm.
Call screening Call screening lets you hear messages at the base as callers leave them. Select ON or OFF, then select OK to confirm.
NOTE: If you selected OFF you will not hear messages as callers leave them.

Highlight SETUP BASE

DIRECTORY MAILBOXES SETUP BASE DISPLAY BASE-ID
Set pulse/tone Factory default setting for both lines is TONE. Change this to PULSE only if you do not have touch-tone dialing service (select line, highlight TONE or PULSE, then select OK). Keypad tone The handset is factory programmed to beep at each keypress. Select ON or OFF, then select OK to confirm.
NOTE: If you selected OFF you will not hear beeps at each keypress.
RINGERS CALL SCREENING SET PULSE/TONE KEYPAD TONE
Contrast At this menu you can adjust the base screen contrast to one of 16 levels. Use - or + to select the level you prefer, then select OK to confirm. Rename At this menu you can change the name (up to 14 characters) that appears on your base screen, and identifies your base in all Intercom/Transfer menus. See Rename on page 18 for instructions.
KEYPAD TONE CONTRAST RENAME DEREGISTER ALL
Deregister all Use this option with EXTREME CAUTION. It will make all handsets unusable until each one has been re-registered (see page 41-43 for more details about deregistering and re-registering handsets).

Page 20

PAT JOHNSON 908-555-0100
Handset and Base directories
There are separate directories in the handset and the base. Each directory can store up to 50 entries. Each entry can contain a number up to 32 digits and a name up to 16 letters long. A convenient search feature can help you find and dial numbers quickly (see page 22). The procedure for entering, editing and dialing directory entries is the same for both the handset and the base.

Message playback

At the base, press a mailbox button to hear messages. At the handset, select MAILBOXES, then choose a mailbox. Messages are played back in order from newest to oldest.
Handset: Select MENU, highlight MAILBOXES
If you have new messages waiting, PLAY NEW MSG will appear in both handset and base main menus. After selecting it, the system will announce Mailbox one (or two), then play back new messages only.
Information during playback of messages
During playback, the memo or message number, NEW or OLD, date & time and its length will be displayed on screen (with Caller ID information if available). Before each message, you will hear the day and time it was received.

Highlight mailbox

PLAY MAILBOX 11 PLAY MAILBOX 2 SET DAY/TIME SETUP MAILBOX 1
After the last message, you will see END OF MAILBOX 1 OR 2 MESSAGES! on the screen.

Options during playback

Sunday, 12 am.
NEW MSG 1 OF 4 CHRIS THOMPSON 888-883-2445 11:29 A Oct4 14s

RPT MENU DEL

Press VOLUME button to adjust playback volume. Press REPEAT or select RPT to repeat message currently playing. During Message Playback mode, this key repeats the current message unless it is pressed within 2 seconds of beginning of message playback, in which case it plays the previous message. Press DELETE or select DEL to delete message being played back.

Repeat message

Delete message
Select MENU for more options: - Press 5 to pause or resume playback. - Press 6 to skip to next message. Press CLEAR or any mailbox button to stop playback.
PLAY (1) PAUSE/RESUME (5) SKIP (6)

To delete all messages

To delete all messages, press DELETE at the base while the phone is idle. Select a mailbox, then select DEL to confirm.
NOTE: Use this action with caution. It will delete both new and old messages. It is suggested that you do this only after playback of all messages.
Numbers following commands are keyboard shortcuts (i.e., press 6 to skip)

Page 32

Answering mode
In Answer + Record mode, callers are asked to leave a message. In Answer Only mode, callers hear an announcement but cannot leave messages. This option is useful, for example, to notify callers that you will be away for an extended period and request that they call back after a certain date.

To select answering mode

Select MENU then follow the steps at left to select the answering mode for each mailbox. Use the V or ^ buttons to highlight a selection, then select OK.

1-8 M H P R

Handset identification number Microphone is muted Call is on hold No AC power Handset is not yet registered, or searching for base

Battery power levels

Battery fully charged Approximately half power remaining Battery power is low; should be recharged soon (flashing) Battery power is very low and must be recharged

Page 39

Display screen messages-Handset and Base

Screen display messages

PHONE ON PHONE OFF DIRECTORY IS EMPTY DIRECTORY IS FULL MICROPHONE MUTED HANDSFREE ON HANDSFREE OFF The handset or base is in use. The handset or base is on hook. You are accessing an empty directory. You are saving to a full directory. The call is on mute. You are using handset speaker. (handset only) Handset speaker is turned off. (handset only) The battery needs to be recharged. (handset only) The call is on hold. There is a call coming in on Line 1. There is a call coming in on Line 2. There are new answering system messages. There are new calls in the CID log. The handset has lost communication with the base. (handset only) Another handset (or base) has accessed the answering system. Another handset (or base) is off-hook on Line 1. Another handset (or base) is off-hook on Line 2. The maximum number of handset are in use. The system is in power failure mode.
CALL ON HOLD INCOMING CALL ON LINE 1 INCOMING CALL ON LINE 2 NEW MESSAGES X NEW CALLS SEARCHING FOR BASE
MAILBOX IS BUSY! LINE 1 IN USE! LINE 2 IN USE! SYSTEM IS BUSY! CHECK AC POWER

Page 40

Alert tones and indicator lights

Alert tones

Beep-Beep-Beep-Beep-Beep (5 quick beeps) Beep (Single beep) Beeeeeeeeep (1 long beep) Handset battery is low. Place handset in base to charge the battery. Handset registration or programming command successfully completed. Error tone (current operation has been unsuccessful; try again).

Indicator lights

On when speakerphone is in use.
ON/OFF LINE 1/2 On: Mailbox turned on Off: Mailbox turned off
MUTE On when base microphone is muted. HEADSET On when headset is in use. SPEAKERPHONE On when speakerphone is in use.
SPARE BATTERY Steady: Spare battery is charging Flashing: AC power is off. Spare battery is in use.
MAILBOX LINE 1/2 Steady: Old messages Flashing: New messages
LINE 1/2 Steady: Line in use Slow flash: Line on hold Quick flash: Line ringing

Page 41

Adding new handsets
Your telephone can accommodate up to eight cordless handsets. You can add new handsets (AT&T model EP590-2 sold separately) at any time, but each must be registered with the base before use. The handset provided with your EP5962 is automatically registered as Handset 1. Additional handsets will be assigned in the order they are registered (HANDSET 2, HANDSET 3, etc). Before using a new handset, you must first register it with the base. During registration, you must enter the 15-digit ID number of the telephone base. To find this number, go to the base, select MENU, scroll down to DISPLAY BASE ID, then select OK.

Base: Select MENU, then highlight DISPLAY BASE ID
To add a new handset: Make sure your handset batteries are properly installed and charged.
The handset will display NO BASE SUBSCRIPTION and ENTER BASE ID alternatively. Enter the 15-digit base ID, and then select OK. The handset will display PLEASE WAIT!! and then will search for the base.
NOTE: If the registration is successful, the handset will display the new handset number. NOTE: If the incorrect registration ID is entered and OK is selected, the incorrect ID will be deleted and the handset will display Enter Base ID.
A new handset will display:

NO BASE SUBSCRIPTION

ENTER BASE ID
Enter base ID, then select OK
ENTER BASE ID 123456789012345

Page 42

Replacing a handset
If you are replacing a handset on a system that has the maximum number of registered handsets (8) or wish to change the assigned handset number of your registered handset, you must first deregister all handsets and then re-register all handsets.
NOTE: Use this option with EXTREME CAUTION. It will make all handsets unusable until each one has been reregistered.
Base: Select MENU, then highlight SETUP BASE
To deregister all handsets: Select MENU on the base, scroll to SETUP BASE, then select OK. Scroll to DEREGISTER ALL and then select SET. The base will display DO YOU WANT TO DEREGISTER ALL

HANDSETS?

Select YES. All handsets are deregistered and are unusable until each has been re-registered (see page 43).
CONTRAST ENHANCED MODE RENAME DEREGISTER ALL

Base will display:

DO YOU REALLY WANT TO DEREGISTER ALL HANDSETS?

YES NO

Page 43

Re-Registering a handset

You can re-register handsets after deregistration from the base. Or you can re-register handsets to a new base unit if you have replaced your base unit for any reason. During re-registration, you must enter the 15-digit ID number of the telephone base. To find this number, go to the base, select MENU, scroll down to DISPLAY BASE ID, then select OK.
To re-register a handset: Make sure your handset batteries are properly installed and charged.
Your handset will display SEARCHING FOR BASE. Select NEW on the handset. The handset will display

ENTER BASE ID.

Enter the 15-digit base ID, and then select OK.

Handset: Select NEW

SEARCHING FOR BASE

NEW MENU

The handset will display PLEASE WAIT!! and then will search for the base.

PLEASE WAIT!!

Page 44

Charging a spare battery

An optional spare battery (AT&T model 103, sold separately) can be kept charged in the base for quick replacement when a handset battery becomes depleted and for power failure operation. A spare battery requires at least 24 hours to reach full charge. Caution: Only the rechargeable handset battery (AT&T model 102) or optional replacement battery (AT&T model 103) can be charged in the base.
Press latch on side of phone to open drawer, insert battery, then close drawer. Insert battery with contacts facing up and to the right, as shown.
Power failure operation In the event of a power failure, a fully charged spare battery in the base will allow you to make and receive calls on the base as well as the systems cordless handset(s) for 30 to 60 minutes, depending on usage. In power failure mode, the SPARE BATTERY indicator on the base will flash. You will see CHECK AC POWER in the display and a P will appear in the upper left corner of the display.
NOTE: In power failure mode, the base speakerphone volume will be at the lowest level and cannot be adjusted. Also, the base display does not light.

Page 45

In case of difficulty
If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1-800-2223111. Telephone does not work at all
Make sure the battery is installed and charged correctly (see page 8). Make sure the AC adapter is plugged into an outlet not controlled by a wall switch. Make sure the telephone line cord is plugged firmly into the base unit and the modular jack. If these suggestions do not work, unplug the base, remove and reinsert the battery, then place the handset in the charger to re-initialize.

Phone does not ring

Make sure the ringer is on (see pages 18-19). Make sure the telephone line cord and AC adapter are plugged in properly (see pages 6-7). Move the handset closer to the base. You might have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of them.
If you hear noise or interference during a call
You may be out of range. Move closer to the base. Appliances plugged into the same circuit as the base can cause interference. Try moving the appliance or base to another outlet. The layout of your home or office might be limiting the operating range. Try moving the base to another location, preferably on an upper floor. Disconnect the base from the modular jack and plug in a corded telephone. If calls are still not clear, the problem is probably in your wiring or local service. Call your local telephone service company. Do you have DSL service? If so, you need to have a DSL filter installed at every phone jack that has a phone connected to it. Contact your DSL service provider for filter information. Do you have a wireless router or a computer with a wireless LAN card? If so, place the corded base unit and the cordless handset at least 3 feet away from your wireless router, computer, or cordless remote charger to avoid interference.

Buttons dont work

If the cordless handset buttons dont work, try placing the handset in the charger for at least 15 seconds. If the corded base buttons don't work, try unplugging the AC adapter and then plug it back in again.

Page 46

Incomplete messages
If a caller leaves a very long message, part of it may be lost when the system disconnects the call after 4 minutes. If the caller pauses for more than 7 seconds, the system stops recording and disconnects the call. If the caller's voice is very soft, the system may stop recording and disconnect the call. If the systems memory becomes full during a message, the system stops recording and disconnects the call.
Difficulty hearing messages
Press VOLUME to increase speaker volume.
Make sure that the answering system is on. System does not answer If Toll Saver is activated, the number of rings changes to two when after correct you have new messages (see page 33). number of rings
In some cases, the system may be affected by the ringing system used by the local telephone company. If the memory is full or the system is off, the system will answer after 10 rings.
System does not respond to remote commands
Be sure to enter your Remote Access Code correctly (see pages 36-37). Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system. The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code. There may be noise or interference on the phone line you are using. Press dial-pad buttons firmly.
Announcement message is not clear
When you record your announcement, make sure you speak in a normal tone of voice, about 9 inches from the base. Make sure there is no background noise (TV, music, etc.) while you are recording. You can record your announcement from the cordless handset if announcement is not clear.

Page 47

A AC adapter, 6, 7 Access code, 36, 37 Adding new handsets, 41 Alert tones, 40 Answering calls, 10, 12 Answering system, 28 answer only, 32 audible message alert, 34 delete messages, 31 outgoing announcement, 30 memos, 35 play messages, 31, 37 recording phone conversations (2-way recording), 35 remote access, 37 rings before answer, 33 security code, 36, 37 B Battery charging, 8, 44 Battery installation, 8 Belt clip, 9 C Call history, 24 Caller ID, 5, 24 add entries to phone directory, 25 delete entries, 25 dial entries, 26 Call screening, 19 Call transfer, 13 CID, 24 Conference calls, 17 D Day/time, 29 Delete Call Log entries, 25 Delete redial entries, 10, 12 Deregister all handsets, 19, 42 Dialing, manual dialing, 10, 12 directory dialing, 23 Directories, dial number, 23 edit entries, 23 name search, 22 new entries, 21 Display screen, 25 E Ending calls, 10, 12 Error tones, 20, 40 F Flash (switchhook flash), 14 H Hands-free use, 10, 12 Headset, 9 Hold, 11, 13 I Incoming call log, 24 Incoming calls, answering, 10, 12, 16 Incoming messages, 27, 28 Indicator lights, 40 Intercom, 16 L Last number redial, 10, 12 Low battery, 8 M Making calls, 10, 12 Memos, 35 Menus, 2, 18-19 Message alert, 34 Messages, 28-37 Microphone, 30, 35 Mute, 10, 12

Page 51

www.telephones.att.com
Copyright 2005 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. Printed in China. Issue 4 AT&T 09/05. 91-000302-050-000

91-000303-050-000_EP590-2Englishmanual_Sep01,2005.qxd

2/13/1950

7:21 PM

Page 1

User Manual (Part 2)
5.8GHz Expansion Handset EP590-2
For use with AT&T model EP5962

SPEA KE R

ME LU VO

Page 2

You must charge the battery and register the handset before use.

See pages 2-5

for easy instructions.
For customer service or product information, visit our web site at

Please also read

Important Product Information
Enclosed in product package.
www.telephones.att.com or call 1-800-222-3111.

Table of contents

Before you begin..1 Parts checklist..1 Battery installation & charging.2 Registering the handset..3 Replacing a Handset..4 Re-Registering a Handset..5 Belt clip & optional headset..6 Quick reference guide..7
Copyright 2005 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

Before you begin

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and EP5962 base can communicate over only a certain distance which can vary with the locations of the base and handset, the weather, and the construction of your home or office.
If you receive a call while you are out of range, the handset might not ring
If you move out of range during a phone conversation, you might hear noise or interference. To improve reception, move closer to the base.
If you move out of range without pressing OFF, your phone will be left
off the hook. To hang up properly, walk back toward the telephone base, periodically pressing OFF until the call is disconnected.
or if it does ring, the call might not connect when you press LINE 1 or LINE 2. Move closer to the base, then press LINE 1 or LINE 2 to answer the call.

Parts checklist

Remember to save your sales receipt and original packaging in case you ever need to ship your telephone for warranty service. Check to make sure the telephone package includes the following:
Power adapter Telephone handset Belt clip

Battery pack

Handset charger
Battery & charger installation
Installation of Battery pack in Handset
Follow the step below: 1. Remove the battery compartment cover by pressing on the indentation and sliding downward. Place the new battery pack in the handset with the positive and negative poles aligned in the battery compartment. 2. Replace the battery cover by sliding it upwards. 3. Place the handset in its charger, and allow it to charge for at least 10-12 hours. After initial charge, a maintenance charge of 8 hours should be sufficient.

Insert supplied battery.

Charging of the Handset battery Pack
Caution: Use only supplied rechargeable battery (model 102) or AT&T replacement battery model 103.
The cordless handset is powered by a rechargeable battery pack. It charges automatically whenever the handset is in its charger. You should charge the battery pack for at least 10-12 hours when you first receive your phone. Average talk time on a fully charged battery is about 8 hours depending on environmental conditions. The battery charge will last for about 4.5 days if you don't use the phone. You will know the battery pack needs charging when : The low battery message is displayed. OR The handset seems completely dead, the LCD is completely clear and does not respond when you press the keys.
Plug power cord into jack on underside of charger, then plug transformer into electrical outlet. Place handset in charger for 12 hours before first use.

LOW BATTERY

Page 3

Registering the handset

Before using your new handset, you must register it with the EP5962 base. During registration, you must enter the 15-digit ID number of the telephone base. To find this number, go to the EP5962 base, select MENU, scroll down to highlight DISPLAY BASE ID, then select OK. The handset provided with your EP5962 telephone is automatically registered as Handset 1. Additional handsets will be assigned numbers in the order they are registered (2, 3, 4, etc.) up to a maximum of eight. To add a new handset:

NO BASE SUBSCRIPTION

Base: Select MENU, then highlight DISPLAY BASE ID
DIRECTORY MAILBOXES SETUP BASE DISPLAY BASE-ID
A new handset will display:
Make sure your handset batteries are properly installed and charged. The handset will display NO BASE SUBSCRIPTION and ENTER BASE ID alternatively. Enter the 15-digit base ID, and then select OK. The handset will display PLEASE WAIT!! and then will search for the base.

NOTE: If the registration is successful, the handset will display the new handset number. NOTE: If the incorrect registration ID is entered and OK is selected, the incorrect ID will be deleted and the handset will display Enter Base ID.

ENTER BASE ID

Enter base ID, then select OK
ENTER BASE ID 123456789012345

Handset 1

Handset 2

Handset 3

Page 4

Replacing a handset

If you are replacing a handset on a system that has the maximum number of registered handsets (8) or wish to change the assigned handset number of your registered handset, you must first deregister all handsets and then re-register all handsets.
NOTE: Use this option with EXTREME CAUTION. It will make all handsets unusable until each one has been reregistered.

Highlight SETUP BASE

To deregister all handsets: Select MENU on the EP5962 base, scroll to SETUP BASE, then select OK.
Scroll to DEREGISTER ALL and then select SET. The EP5962 base will display DO YOU WANT TO DEREGISTER ALL HANDSETS?
Press YES. All handsets are deregistered and are unusable until each has been re-registered (see page 5).

Select SET

KEYPAD TONE CONTRAST RENAME DEREGISTER ALL

Base will display:

DO YOU REALLY WANT TO DEREGISTER ALL HANDSETS?

YES NO

Page 5

Re-Registering a handset

You can re-register handsets after deregistration from the base. Or you can re-register handsets to a new base unit if you have replaced your base unit for any reason. During re-registration, you must enter the 15-digit ID number of the telephone base. To find this number, go to the base, select MENU, scroll down to DISPLAY BASE ID, then select OK.
To re-register a handset: Make sure your handset batteries are properly installed and charged.
Your handset will display SEARCHING FOR BASE. Select NEW on the handset. The handset will display ENTER BASE ID. Enter the 15-digit base ID, and then select OK. The handset will display PLEASE WAIT!! and then will search for the base.

Handset: Select NEW

SEARCHING FOR BASE

NEW MENU

PLEASE WAIT!!

Page 6

Belt clip & optional headset
Install belt clip as shown below if desired. For hands-free telephone conversations, you can use any industry standard 2.5 mm headset (purchased separately). For best results use an AT&T 2.5 mm headset.

Snap belt clip into notches on side of handset. Rotate and pull to remove.
Plug 2.5 mm headset into jack on side of handset (beneath small rubber cap).

Page 7

Quick reference guide
For complete instructions, please refer to the manual provided with your EP5962 telephone.

Softkeys

Press a softkey to select an item displayed just above the key.

Off/Clear

During a call, press to hang up. While using menus, press to cancel an operation, back up to the previous menu, or exit the menu display.

L1/Flash, L2/Flash

Press LINE 1 to make or answer a call on line 1. Press LINE 2 to make or answer a call on line 2. During a call, press FLASH to receive an incoming call, if Call Waiting is activated or use for other features requiring FLASH.

RDL MENU CID

Xfer/Intercom
Press to transfer a call or initiate an intercom conversation.

Volume Speaker

Press to activate handset speakerphone. Press again to switch to normal handset use (earpiece).
Press to adjust voice volume or control the handset ringer volume while ringing.

Screens

Main Menu
Redial Log Caller ID Logs Directory Mailboxes

HANDSET 2

Setup Handset
Ringers Low Batt Tone Keypad Tone Contrast Rename

Setup handset Register

Page 8

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Copyright 2005 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. Printed in China. Issue 4 AT&T 09/05. 91-000303-050-000