2402 Digital Telephone Users Guide
555-233-789 Issue 1 October 2003
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. HEARING AID COMPATIBILITY The 2402 telephone is Hearing Aid Compatible (HAC) and has HAC printed on it. YOUR RESPONSIBILITY FOR YOUR SYSTEMS SECURITY Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges. TRADEMARKS DEFINITY is a registered trademark of Avaya Inc. OBTAINING PRODUCTS To learn more about Avaya Inc. products and to order any of these products, access the Avaya web site at www.avaya.com. THE CE MARK If the CE mark is affixed to this equipment, it means that it conforms to the European Union Electromagnetic Compatibility Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC).
2003 Avaya Inc. All Rights Reserved Printed in USA

Contents

Overview. 5 Safety Information. Telephone Components. 6 Headsets. Telephone User Checklist. 9 Call Appearance and Call Identification Displays. 10 Status Icons. 11 Call-Handling Features. 12 Getting Messages. 15 Personalized Settings. 16 Performing a Self Test. 17 Using Selected Voice Features. 17 How to Access a Voice Feature. 17 Tones and Their Meaning. 24 Index. 27

Overview

The 2402 Digital Telephone is a two-line digital telephone for use with an Avaya call processing system. This guide covers how to use your new 2402 Digital Telephone. This document is intended for telephone users who have a 2402 on their desks. It is not intended to be a technical reference guide for System Administrators or telephone technicians.

Safety Information

Your 2402 telephone has been manufactured according to industry standards for quality and safety assurance. When using your telephone, follow recommended safety precautions to reduce the risk of fire, electric shock, and personal injury. See the 2400 Series Telephone Installation and Safety Instructions that were packaged with your telephone.
2402 Telephone Components
Refer to Figure 1 below to familiarize yourself with your 2402 telephone display, buttons, and programmable features.

CONFERENCE

FIGURE 1
Table 1 describes the 2402 telephone components presented in Figure 1.
TABLE 1 The 2402 Telephone Components The following items correspond to the numbers in Figure 1.
1) Call appearance buttons For accessing incoming/outgoing lines. 8) Drop button Disconnects the current call. If you are on a conference call, press this button to drop the last person you added to the conference. 9) Redial button Dials the last number you dialed.
11) Volume control buttons For adjusting speaker, handset, or ringer/ button click volume depending on which component is in use. 5) Hold button For placing calls on 12) Mute button For turning hold. off the handset microphone. When the Mute feature is active, the associated lamp turns on and the person at the other end of the call cannot hear you. 6) Transfer button For transferring 13) Feature button For calls. using features that your system manager has administered on your 2402 telephone. 7) Conference button For 14) Speaker button For conferencing calls. accessing the built-in one-way speaker. The lamp associated with this button turns on when the speaker is active.

2) Display This area shows status for the call appearances, the caller ID information for a call, the current date and time, and information provided by the Avaya call processing system. 3) Message lamp This lamp is lit when a message has arrived in your voice mailbox. By default, this lamp flashes to alert you to incoming calls. You can retrieve messages using the button. 4) Messages button For retrieving messages.
10) Dialpad Standard 12-button pad for dialing telephone numbers.

Headsets

To make or answer a call with a headset, you must take the handset offhook. To disconnect, you must hang up the handset. Headsets consist of a headpiece (1 in Figure 2 below) and modular base unit (2). The base unit plugs into the Handset jack (3).

FIGURE 2

The Headset Attached to a 2402 Telephone
The following headsets can be used with the 2402 telephone: Starset top H31 Mirage top H41 Mirage top H41N Supra Monaural top H51 Supra Monaural NC top H51N Supra Binaural top H61 Supra Binaural NC top H61N Encore Monaural Voice Tube H91 Encore Monaural NC top H91N Encore Binaural Voice Tube H101 Encore Binaural NC top H101N
Tristar Voice Tube top H81 Tristar Noise Canceling top H81N Duoset (Supra Starter) Voice Tube H141 Headband only Duoset (Supra Starter NC) Noise Canceling top H141N Headband only Duoset (Earset Starter) Voice Tub top H141 Earhooks only Duoset (Earset Starter NC) Noise Canceling top H141N Earhooks only Duoset (Starter Special VT) Voice Tube top H141 Headband & Earhooks Duoset (Starter Special NC) Noise Canceling top H141N Headband & Earhooks
2402 Telephone User Checklist
The remainder of this guide contains procedures for using the 2402 telephone. The following table directs you to sections explaining specific activities you may want to perform. To Understand call appearance displays Handle calls (that is, answer and make calls, hold calls, transfer calls, redial numbers, set up conference calls, etc.) Retrieve voice mail messages Change ring pattern and visual ring settings Check lamp and display component status Use features that your system manager has administered on your 2402 telephone or has supplied you with the required feature access codes. See Call Appearance and Call Identification Displays on page 10 Call-Handling Features on page 12
Getting Messages on page 15 Personalized Settings on page 16 Performing a Self Test on page 17 Using Selected Voice Features on page 17
Call Appearance and Call Identification Displays
The 2402 displays the status of the two call appearances, the caller ID information, the current date and time, and information provided by the Avaya call processing system. The date and time information is provided by your call processing system. This information is displayed on the top line of the display when the telephone is idle. Note: After initially plugging in a 2402 telephone or after a power outage, it may take several minutes before the time and date appear on the screen. If the date and time displayed are incorrect, contact your system manager. The 2402 has two call appearances, which are accessed by pressing the a and b buttons located to the left of the display. When you receive or make calls, the available call identification information is displayed with the corresponding call appearance letter on the first line of the display. Even though information is displayed for one call appearance at a time, a status icon will be displayed next to the corresponding call appearance button to show the status of each appearance when there is activity on both. For example, if call appearance a is hold, and you are active on a call on call appearance b, the hold icon will appear next to button a, the active icon will appear next to button b, and the available call identification information for the active call (call appearance b) will appear on the first line of the display. (See Figure 3.)

b=97325558641

FIGURE 3
Sample Display with Two Calls
When you dial an extension, that number is shown and then replaced by the called partys name and extension. The call identification information associated with an extension is provided by the call processing system. When a call is received from another extension, the callers name is shown; when a call is received from outside, the calling number (if available), OUTSIDE CALL, or a trunk identifier is shown. When a call arrives at the 2402 telephone, the bell icon blinks on the corresponding call appearance (see Status Icons on page 11). After you answer the call, the active call icon is displayed.

Status Icons

The icons displayed on the call appearances of your 2402 telephone are explained in the following table. These icons replace the functionality of the green lamps and equivalent flash rates.
Icon Ringing Definition An incoming call is waiting to be answered. See Tones and Their Meaning on page 24 for information about the corresponding audio alert. Active The call you are currently handling.

On hold

A call currently on hold.
On soft hold Feature pending
A call put on hold during a transfer or conference. Your request is being processed but is not immediately available.

Call-Handling Features

This section provides the procedures for handling calls with the 2402 telephone. In addition to common procedures provided in this section, refer to the Overview for the Avaya Communication Manager Software (555-233-767) for alternate procedures.

Answer a call

When a call arrives at your 2402 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. In addition, call identification information is displayed (see Call Appearance and Call Identification Displays on page 10, earlier in this guide, for details). To answer an incoming call Do one of the following: If you are not active on another call, answer the call using your handset. If you are active on a call already, place the active call on hold (see Hold on page 12), and then answer the incoming call by pressing the ringing call appearance button.

Make a call

You can make calls from the 2402 telephone using a variety of methods. To make a call manually 1. Go off hook using the handset or speaker. 2. When you hear dial tone, enter the extension or telephone number using the dialpad. If you used the speaker, you must use the handset to talk. If you are calling an external number, be sure to include the required code (for example, 9) to access an outside line. To have the 2402 telephone make a call automatically Press dialed. to have the 2402 telephone dial the last number that you

The Hold feature puts a call on hold until you can return to it. To put a call on hold Press.
To return to the held call Press the call appearance button of the held call. Note: Your system manager may have administered the Unhold feature. In this case, you can return to the held call by pressing.

Redial

The Redial (or Last Number Dialed) feature automatically redials the last number you dialed (up to 24 digits). To redial the last number that you dialed Press

Speaker (Listen Only)

The Speaker allows you to place calls or access other features without lifting your handset. However, in order to speak to the other party, you must use the handset. To place a call without lifting the handset or to use the speaker with any feature 1. Press. 2. Place a call, or access the selected feature. 3. Adjust the speaker volume if necessary. To raise the volume, press the volume control button the volume, press the volume control button. ; to lower
The display shows the volume level. (There are eight volume levels.) To change from the speaker to the handset Pick up the handset and talk. To change from the handset to the speaker Press. You can now hang up the handset (within 10 seconds), and the call will remain active on the speaker. However, in order to talk to the other party, you must use the handset. To end a call (while the handset is on-hook and only the speaker is active) Press.
To use the Group Listen feature in which the handset and the speaker are active at the same time While you are active on the handset, press.

Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. While on a call, press. 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: To transfer the call without announcing it, press hang up. The transfer is complete. again, and
To announce the call before transferring it, wait for the called party to answer. Go to Step 4. 4. When the called party answers, announce the call. (If the line is busy or if there is no answer, press. Then, you can return to the held call by pressing its call appearance button.) 5. Press again and hang up to complete the transfer.
The Transfer Completed message is displayed.
Note: Your system manager may have administered the Transfer-on-Hangup feature. In this case, you can transfer a call by pressing , dialing the number to which the call is to be transferred, and then hanging up. To cancel an attempted transfer, press the original call appearance. If your system has auto-hold activated, use to cancel a transfer so that the potential transfer recipient is not left on hold.

Conference

The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call 1. Press. 2. When you hear dial tone, dial the number of the person you want to add to the call. 3. Wait for an answer. 4. To add the person to the call, press again. (If the called party does not answer or does not want to join the conference, press. Then, you can return to the held call by pressing its call appearance button. 5. Repeat Steps 1 through 4 for additional conference connections. To add a held call to an active call 1. Press. 2. Press the call appearance button (a or b) corresponding to the held call. 3. Press again. To remove the last person added to the conference call When active on the conference call, press

Getting Messages

Message
Your Message lamp turns on when a caller has left a message for you. Press
to retrieve your messages, and follow the prompts.
Note: Certain features must be programmed by your system manager to activate the button. Please see your system manager if the message lamp is not working properly. See Chapter 21, Features and Technical Reference, of the Administrators Guide for Avaya Communication Manager Software, Document No. 555-233-506 for Message button programming information.

Personalized Settings

You can set your preferences for the following:
ring pattern visual ring Ring Pattern
The Ring Pattern option allows you to choose a personalized ringing pattern for your telephone. You can choose from among eight different patterns. To select a personalized ringing pattern 1. While you are on-hook, press 2. Press.
You will hear the current ring pattern.
again to listen to the next ring pattern. Use to cycle through all eight ringing patterns. If you want to save the ringing pattern currently being played, do not press anymore. The selected ringing pattern will be saved automatically. Note: If you go off-hook, receive a call, or lose power during selection, the process is canceled and you must start again.

Visual Ring

The Visual Ring option allows you to choose a visual alert for incoming calls. When you enable this option, the telephone rings and the lamp above the 2402 display area flashes when an incoming call arrives. By default, the Visual Ring option is enabled. To set the Visual Ring option 1. Press 2. Press.

The Feature lamp turns on. The Feature lamp turns off.
3. Do one of the following: If you want to enable the Visual Ring option, press *. If you want to disable the Visual Ring option, press #.
You will hear a confirmation tone.

Performing a Self Test

Self Test
The Self Test option, which appears on this screen, verifies the operation of the 2402 telephones lamps and display components. While the telephone is running in self-test mode, you cannot make and receive calls using the dialpad and call-handling buttons. To have the 2402 telephone perform a self test 1. While on-hook, press and hold 2. To end the test, release.
The lamps go on steadily, and all the display segments fill in.
Using Selected Voice Features
The following features are available only if your system manager has administered them as feature buttons on your 2402 telephone or has supplied you with the required feature access codes.
How to Access a Voice Feature
When you want to use one of the voice features on the 2402 telephone, you can access the feature in one of two ways: You can access up to 12 features by pressing and then the dial pad key (1 through 9, 0, *, or #) that corresponds to that feature. These features are administered on your telephone by your system manager. (The red goes on steadily when the button is pressed to let you lamp next to
know that your dial pad is now in the Feature selection mode.)
For example, if the Send All Calls feature is assigned to dial pad key 1, you can press , and then dial 1 to use this feature. Note: As your system manager assigns features to the Feature Directory slots (1 through 9, 0, *, and #), be sure to write the feature in the Feature Directory table (below). This directory list provides a convenient quick reference for the 12 features programmed on the dial pad.
Features Administered on 2402 Dial Pad Dial Pad Key Feature Administered on Dial Pad Key
Features other than those assigned to your dial pad keys can be accessed. Your by dialing a 1-, 2-, or 3-digit feature access code, without using
system manager can supply those access codes for you.
Abbreviated Dialing/Automatic Dialing (AD)
The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access code and can contain up to 24 digits. Abbreviated Dialing offers four possible types of listsPersonal, Group, System, and Enhanced, and you can have a total of three lists. (Of these three lists, you can have only one System List and one Enhanced List.) You program numbers on a Personal List; numbers on Group Lists are programmable by the controller of the list; System Lists and Enhanced Lists are programmable only by the system manager. To place a call using an AD list button or feature access code 1. Press and then the appropriate dial pad key on which a list access code is administered, or Dial the appropriate AD List code for List 1, or List 2, or List 3. 2. When you hear dial tone, dial the desired list item (1, 2, 3.). Note: An Enhanced List may also be available; see your system manager. You can also program a number on an AD button that is not stored on an AD list. This Automatic Dialing number can be up to 16 digits. To program a number on an AD button Note: The system manager must program a feature button as an AD button before you can program a number onto it. 1. While off-hook, press

and then the dial pad key assigned to the AD Program feature, or While off-hook, dial the Program access code.

You will hear dial tone.

2. Press and then the dial pad key you wish to program. and then For example, to store a number in AD entry F3, press 3.
3. Dial the outside number, extension, or feature access code you want to store (up to 24 digits). 4. Press # to save the entry.
You will hear confirmation tone and then dial tone.
5. Repeat Steps 2 through 4 to program additional buttons. 6. Hang up to end programming.
To call a number using an AD button While off-hook, press
AD number you want to call. and then the dial pad key that corresponds to the
You will hear ringback tone.
For example, to call the number stored as AD entry F3, press

then press 3. , and

Call Forwarding All Calls
The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system. To temporarily redirect all calls to an extension or outside number of your choice 1. Press (while off-hook) and then the dial pad key on which the Call Forwarding features is administered or Dial the Call Forward feature access code (while off-hook). 2. When you hear dial tone, dial the extension or number where calls will be sent. 3. When you hear confirmation tone, hang up. To cancel Call Forwarding Press (while off-hook) and then the dial pad key on which the Call Forwarding Cancel feature is administered or Dial the Call Forward cancel code (while off-hook).
You will hear confirmation tone. Your calls will now ring at your own telephone.

Call Park

The Call Park feature allows you to put a call on hold at your telephone for retrieval at any extension. To park a call at your extension (for retrieval at any extension) 1. Press.
2. Enter the Call Park feature access code. 3. When you hear confirmation tone, hang up. To retrieve a parked call from another extension 1. Pick up the handset or press. 2. Dial the Answer Back feature access code. 3. When you hear a dial tone, dial the extension at which you parked the call.
If returning to a call parked at your telephone, dial your own extension.
Call Pickup and Directed Call Pickup
The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the extension being a member of your pickup group. To answer a call placed to a member of your pickup group when your telephone is idle
(while off-hook) and then the dial pad key on which the Call Press Pickup feature is administered or Dial the Call Pickup access code (while off-hook).

The called telephone stops ringing, and you are connected to the ringing call.
To pick up a call directly for someone else in your office Note: Again, the Directed Call Pickup feature is designed for covering calls for associates while they are away from their desk. In this case, you do not have to be a member of the same pickup group.
(while off-hook) and then the dial pad key on which the 1. Press Call Pickup feature is administered or Dial the Directed Call Pickup access code.
2. Dial the extension of the ringing telephone.

Leave Word Calling

The Leave Word Calling (LWC) feature leaves a message for a person at another extension to call you back. The called party will be able to dial the message service (for example, an attendant, AUDIX or other voice mail system, a covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called. To leave a message after dialing an extension (when your call is not answered, you hear a coverage or busy tone, or you have been put on hold) 1. Press and then the dial pad key on which the Leave Word Calling feature is administered. 2. When you hear confirmation tone, hang up.
Message lamp goes on at the called telephone (if so equipped).
Note: If you hear reorder tone, the message is not stored; try again.
To leave a message without ringing an extension and then the dial pad key on which the Leave Word 1. Press Calling feature is administered or Dial the Leave Word Calling access code (while off-hook). 2. When you hear dial tone, dial the extension and listen for the confirmation tone.
3. Hang up. To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber. (while on-hook or off-hook) and then the dial pad key on 1. Press which the Leave Word Calling Cancel feature is administered or Dial the Leave Word Calling cancel code (while off-hook). 2. When you hear dial tone, dial the extension and listen for confirmation tone. Note: If you hear reorder tone, the message is not canceled; try again.

Send All Calls

The Send All Calls feature temporarily sends all your calls to your voice mail system or to another extension in the same system. Note that priority calls and automatic callbacks are not redirected by the Send All Calls feature. Note: Before you can use this feature, your system manager must provide a coverage path for your extension. To send all calls immediately to coverage (except priority calls and automatic callbacks) 1. Press (while on-hook) and then the dial pad key on which the Send All Calls feature is administered or Dial the Send All Calls access code (while off-hook) 2. If you used a feature access code, listen for confirmation tone. Note: You hear confirmation tone only when you use a feature access code. To cancel Send All Calls (while on-hook) and then the dial pad key on which the 1. Press Send All Calls feature is administered or Dial the Send All Calls cancel code (while off-hook). 2. Listen for confirmation tone.

Whisper Page

The Whisper Page feature allows you, if you have appropriate permissions, to make an announcement to a person at another extension currently on another call. Only the person at the other extension hears the announcement; the other person on the call cannot hear the message. To make an important announcement to someone at another extension busy on another call
(while off-hook) and then the dial pad key on which the 1. Press Whisper Page feature is administered or Dial the Whisper Page access code.
Both people on the other call hear a beep. The person whom you have called can press the Whisper Answer button which forms a two-party speaking path with your telephone. The other call is put on hold and that person cannot hear your conversation.
2. Speak with the person you have called. Note: If the person whom you have called is not using the telephone at the time you activate Whisper Page, the call is converted to a normal call. Note: Any person in the system with the Whisper Answer button administered on the telephone can block Whisper Page calls by pressing the Whisper Off button.

Tones and Their Meaning

Note: The tables below describe the defaults for each ringing and feedback tone. Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system. Ringing Tones are produced by an incoming call.

Ringing Tones

Rings 1 ring 2 rings 3 rings Meaning A call from another extension. A call from outside or from the attendant. A priority call from another extension, or from an Automatic Callback call you placed. A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active.

ring-ping (half-ring)

Feedback tones are those which you hear through the handset, headset, or the speaker.

Feedback Tones

Tones busy Meaning A low-pitched tone repeated 60 times a minute; indicates the number dialed is in use. A ringback tone with lower-pitched signal at the end; indicates the extension call is busy, and the called party has been given a call waiting tone. If you hear this tone, you may wish to activate Automatic Callback. Three short bursts of tone; indicates a feature activation or cancellation has been accepted. continued on next page

call waiting ringback

confirmation
Feedback Tones (continued)
Tones coverage Meaning One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user. A continuous tone; indicates dialing can begin. An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit. Three short bursts of tone followed by a steady dial tone; indicates the feature request has been accepted and dialing can begin. A fast busy tone repeated 120 times a minute; indicates all trunks are busy. A low-pitched tone repeated 15 times a minute; indicates the number dialed is being rung.

dial intercept/ time-out

recall dial

reorder ringback

Numerics
2402 telephone components, 6 display, 7 feedbacktones, 24 ringing tones, 24
feature, 21 Feature button, 7 feedback tones, 24
Hold button, 7 Hold feature, 12
Abbreviated Dialing, 19 AD button, 19 Automatic Dialing, 17, 19
Last Number Dialed feature, 13 Leave Word Calling, 21
call appearance displays, 10 call appearance/feature buttons, 7 Call Forwarding, 17, 20 call handling features, 12 call identification displays, 10 Call Park, 20 Call Pickup, 21 calls answering, 12 conferencing, 15 holding, 12 making, 12 redialing, 13 transferring, 14 checklist, 9 Conference button, 7 Conference feature, 15
Message lamp, 7, 15 message retrieval, 15 message service, 21 Mute button, 7
options ring pattern, 16 Self Test, 17 Visual Ring, 16 overview, 5, 8
dialpad, 7 Directed Call Pickup, 21 Display, 10 display, 7 Drop button, 7
Redial button, 7 Redial feature, 13 ring pattern, 16 ringing, 24 ringing tones, 24
safety information, 5 Self Test option, 17 self-test mode, 17 Send All Calls, 22 speaker button, 7 speaker feature, 13 status icons, 11

user checklist, 9

Visual Ring option, 16 voice features Abbreviated Dialing, 17 Call Park, 20 Call Pickup, 21 Leave Word Calling, 21 Send All Calls, 22 Whisper Page, 23 volume control buttons, 7
tones feedback, 24 Transfer button, 7 Transfer feature, 14 trunk identifier, 10

Whisper Page, 23

Avaya Digital Telephone Portfolio DESCRIPTION:

Avaya 2402 DCP Telephone

The 2402 is a cost effective 2-wire digital telephone, for general office applications and designed to complement the 2420 executive telephone set. The 2402 has a 2 x 24 display with two paper-less call appearances, a Listen-Only Speaker, 10 Fixed Feature Keys: Conference, Transfer, Drop, Redial, Speaker, Message, Hold, Mute, Volume Up & Down, and Feature (to access 12 additional features via the dial pad). The 2402 is Hearing Aide Compatible, has a Message Waiting Indicator that flashes when ringing, 8 Personalized Ring Patterns and is either desk or wall mountable.

Avaya 2410 DCP Telephone

The Avaya 2410 Digital Telephone features a large display screen with a 5-line x 29-character Liquid Crystal Display (LCD). The unit is fully adjustable for optimum viewing from many angles. This large-scale display offers an effective user interface that can improve workforce productivity and serviceability. All buttons are labeled on the display, eliminating the time and cost of using and maintaining paper labels. All hard feature buttons are labeled with both globalready icons and English names for enhanced usability. The Avaya 2410 Digital Telephone is designed with 12 system call appearance/feature buttons (2 pages/6 buttons per page). This gives a wide range of flexible capabilities that can be performed with the touch of a button. LED indicators on the Speaker, Headset and Mute buttons let users see, at a glance, which features are in use. The Avaya 2410 Digital Telephone Set supports enhanced applications to help users automate call tracking with a 48-entry call log that records the total incoming answered, incoming unanswered, and outgoing calls. In addition to access to the system directory, the Avaya 2410 Digital Telephone provides a speed-dial directory with the capacity to store up to 48 speed-dial numbers for quick access to the numbers users call most.

2410 Digital Telephone

Avaya Digital Telephone Portfolio Avaya 2420 DCP Telephone
The Avaya 2420 Digital Telephone features a large display screen with a 7-line x 29-character Liquid Crystal Display (LCD). The unit is fully adjustable for optimum viewing from many angles. This large-scale display offers an effective user interface that can improve workforce productivity and serviceability. All buttons are labeled on the display, eliminating the time and cost of using and maintaining paper labels. All hard feature buttons are labeled with both globalready icons and English names for enhanced usability. Customers can change the settings of the standard display from 8 to 12 call appearance/feature button labels. When you select this mode, the bottom line of the screen display, which is used for softkey labels in standard mode, can contain four more call appearance/feature buttons with shortened labels. The Avaya 2420 Digital Telephone is designed with 24 system call appearance/feature buttons (3 pages/8 buttons per page). LED indicators on the Speaker, Headset and Mute buttons let users see, at a glance, which features are in use. The Avaya 2420 Digital Telephone Set supports enhanced applications to help users automate call tracking with a 100-entry call log that records the total incoming answered, incoming unanswered, and outgoing calls. The call log can also be used to populate the Speed Dial Directory described below. In addition to access to the system directory, the Avaya 2420 Digital Telephone provides a speed-dial directory with the capacity to store up to 104 speeddial numbers for quick access to the numbers users call most. This separate speed-dial application enables more of the 2420 feature buttons to be used for actual features rather than being dedicated to automatic dialing. The EU24 Button Expansion Module can expand the Avaya 2420 Digital Telephone with 24 additional call appearance/feature buttons. This unit features a large display for button labels (no paper labels needed) and is ideal for use in coverage applications. 2420 Digital Telephone
EU24 Button Expansion Module (aka 1XU-2001)
Avaya Digital Telephone Portfolio DCP Telephone Features
Line Appearances/Feature Keys Paperless Button Labels # Fixed Feature Keys # Softkeys # Feature Buttons Softkey Navigation Fixed Key Feature Fixed Key Transfer/Test Fixed Key Conference/Ring Fixed Key Drop Fixed Key Redial Fixed Key Speaker Fixed Key Message Fixed Key Hold Fixed Key Mute Fixed Key Volume Up/Down Fixed Key Headset Display - Eurofont Built-in Headset Jack Call Log Application Special Speed Dial Application 24 Button Expansion Module Telephone Set Module Adapter Tip/Ring Module Recorder Interface Module Speakerphone CTI control via IP Softphone R5 Desk/Wall Mount Message Waiting Indicator Downloadable software for upgrades Hearing Aid Compatibility ICON Button Labeling (1) Personalized Ring Patterns Specialty Handset Support Class B EMC Colors

2 Yes 11 N/A 12 No Yes (12) Yes Yes Yes Yes Yes Yes Yes Yes Yes No 2x24 No No No No No No No Listen only Yes Yes Yes Yes Yes Yes Yes Yes Yes Grey
12 Yes N/A Yes (4) N/A Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 5x29 Yes Yes Yes No No No No 2-way Yes Yes Yes Yes Yes Yes Yes Yes Yes Grey
24 Yes N/A Yes (4) N/A Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 7x29 Yes Yes Yes Yes Yes Yes Yes 2-way Yes Yes Yes Yes Yes Yes Yes Yes Yes Grey
Avaya IP Telephone Portfolio

DESCRIPTION:

Avaya 4601+ IP Telephone
The 4601 IP Telephone is an entry-level telephone with two call appearances, eight fixed feature buttons, and a message waiting indicator. The 4601 does not support a display, speaker or additional port for connection of an external PC. It does not support static addressing.
Avaya 4602SW+ IP Telephone
The 4602 IP Telephone is an entry-level telephone with two programmable call appearance/feature keys, ten fixed feature buttons, and 2x24 character display. The 4602SW offers the same functionality plus an integrated two-port Ethernet switch. Both the 4602 and 4602SW can run either the H.323 protocol, for integration with traditional Avaya IP Telephony Servers and Gateways, or the SIP protocol, for support of SIP Communications Servers such as the Avaya SIP Enablement Services (SES) Solution.
Avaya 4610SW IP Telephone
The 4610SW IP Telephone provides a medium screen graphic display, paperless button labels, call log, speed dial, 12 programmable feature keys, Web browser, and full duplex speakerphone. It also includes a two-port Ethernet switch. The 4610SW supports Unicode with R2.1 firmware.
Avaya 4621SW IP Telephone
The 4621SW IP Telephone is based on the 4620SW with the same housing, feature buttons and software along with an enhanced backlit display. The 4621SW also supports the new EU24BL (backlit expansion module) and also includes a 2 port Ethernet switch.
Avaya 4625SW IP Telephone
The Avaya 4625SW IP Telephone is a feature rich IP telephone providing the convenience and productivity benefits inherent in a large screen, color graphic display design. It also delivers the extensive set of Avaya Communication Manager features directly to the desktop. Beyond telephony capabilities, because of its vibrant, colorful display, the 4625SW is ideal for running todays cutting edge phone applications such as those in the Avaya Phone Application Suite Solution.
Avaya 4630SW IP Screenphone
The 4630SW IP Screenphone is a full color, touch screen Web access IP telephone with six telephony applications including phone features, call log, speed dial, Lightweight Directory Access Protocol (LDAP) directory, voicemail, and web access. It also includes a two-port Ethernet switch.

Avaya 4690 IP Speakerphone
The Avaya 4690 IP Speakerphone provides the convenience and productivity benefits inherent in a purpose-built hands-free conference phone. It also delivers the extensive set of Avaya Communication Manager features directly to the conference room. It offers many of the same features as other Avaya speakerphones (360 degree coverage, two optional extended microphones for expanded coverage, full-duplex operation) and adds to them some additional capabilities. These include downloadable software upgrades and simplified wiring to IP network via Ethernet LAN connectivity.

Avaya 9620 IP Phone

The Avaya 9620 IP Telephone, a member of the Avaya one-X Deskphone Edition family, is specifically designed for the everyday telephone userthose who rely on multiple communications tools such as e-mail and IM, yet still require a high quality and intuitive telephone for voice communications. The 9620 IP Telephone features a 3.45 inch (9 cm) diagonal monochrome backlit display - which has been enhanced with higher resolution (1/4 VGA) versus other available monochrome telephones from Avaya. The 9620 supports up to 12 call appearances / administered feature keys - with three concurrent line appearances visible at any time.

Avaya 9630 IP Phone

The Avaya 9630 IP Telephone, A member of the Avaya one-X Deskphone Edition family, the 9630 IP Telephone is specifically designed for the essential telephone userthose for whom the telephone is essential in order for them to complete their job. Sales people, relationship managers, and attorneys are typical examples of the essential users profile. The 9630 provides superior, high fidelity audio, built in "one touch" access to key Avaya Communication Manager mobility features, and a stylish and professional design. The 9630 IP Telephone features a 3.8 inch (9.65 cm) diagonal monochrome backlit display - which has been enhanced with higher resolution (1/4 VGA) versus other available monochrome telephones from Avaya. The 9630 supports up to 24 call appearances / administered feature keys - with six concurrent line appearances visible at any time.
EU24/EU24BL Expansion Module for 4600 Series IP Phones:
The EU24/EU24BL Expansion Module is an optional device that extends the number of call appearances and Feature buttons available on the telephone. The EU24 and EU24BL Expansion Modules are identical in terms of features and functionality. The EU24BL has a backlit display area and is used with different telephone models than the EU24, which does not have a backlit display. The EU24BL is designed for use with the backlit 4621SW, 4622SW, and color backlit 4625SW. The EU24BL requires the use of a local power supply (1151 Power brick) with a 4621SW. A Class 3 POE port can power the 4625SW with the EU, but a local power supply is recommended. A single EU24BL is supported per telephone. The EU24BL may be used with the 4620SW and would also require a local power supply, but Avaya does not recommend the use of a backlit EU with a nonbacklit phone.

SMB24 Expansion Module for 9600 Series IP Phones:
The SMB24 Expansion Module is an optional device that extends the number of call appearances and Feature buttons available on the telephone. The SBM24 Expansion Module is supported on the 9630 IP Telephone (will be supported on the 9640 and 9650 IP Phones which will be released very soon) and provides 24 additional programmable buttons - to be configured as call appearances, bridged appearances, or feature keys. The SBM24 Expansion Module is powered from the 9630 via the module interface port, so the expansion module does not require a separate power supply.