Contents

Introduction... 3 DT1 Phone Features... 4 Quick Summary... 6 Making Calls... 8 Speed Dials, PIN's & Account Codes.. 10 Busy or Unanswered.. 12 Actions During a Call.. 14 Answering Calls.. 16 Transfer, Park & Hold Calls.. 18 Diverting Calls... 20 Ringer Controls... 22 Phone Settings... 24 Voice Manager... 26 Good Phone Usage.. 28 Telephone Numbers... 29 Glossary... 30 Index... 31

INDeX - DT1 Phone Guide

38GDE00001SAC - Issue 4 (January 1999)

Introduction Page 3

Introduction

Using this Guide

This guide is for the DT1 phone used on the INDeX telephone system. To check what type of phone you have, look at the label on its base. Whilst this guide covers all the features supported by the DT1, your DT1 may not be able to use of them. If unsure of which features you can use, contact your System Manager. Network Features: Your phone system may be part of a network linking several sites. Wherever possible, it treats network calls as internal calls and offers the same features. However, this depends on the type of network link and type of system at the other end of the link.

Further Help

"Why don't you do something to help me?" Stan Laurel 1947.
In all instances, first seek help from your System Manager. They will seek further assistance from your system's Maintainer if necessary. System Manager: on Extension: This guide is also available in several computer formats (eg. Windows Help, Adobe Acrobat) and as part of a computer based training program. Contact your System Manager to obtain copies or download them from the internet site (http://www.sdxplc.com).

Page 4

DT1 Phone Features

Introduction to the DT1

"When at last this little The diagram shows the main features of a DT1 phone. instrument appeared, consisting, as it does, of parts everyone of which is familiar to us, and capable of being put together by an amateur, the disappointment arising from its humble appearance was only partially relieved on finding that it was really able to talk." James Clerk Maxwell, "The Telephone" 1878
The system supports a wide range of other phone types for different applications and uses (see "Glossary" on page 30).
Handsfree (Speaker) & Answer Release
On all DT phones you can dial and hear the call progress without using the handset (known as "on-hook dialling"). When answered, on the DT1 you can continue the call without using the handset, ie. handsfree. You can switch between handsfree and handset during a call. On all the DT phones, pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset.
DT1 Phone Features Page 5
Phone Tones & Ringing
The DT1 uses various tones and ringing to indicate calls and other events. A sample of these appears below. You can alter the ringer volume, sound, switch it on/off, etc. (see page 22). Incoming Calls: Repeated Single Ring: Internal call. Repeated Double Ring: External call. Repeated Triple Ring: System alarm. Single Tone: Page call (see page 16). During Calls: Three tones: Enter PIN or account code (see page 10). Repeated Double Pip: You have set a camp on (see page 13). Repeated Single Pip: Another extension is about to intrude or has intruded on your call. Outgoing Calls: Dial Tone: Dial number. Broken Dial Tone: Phone on divert or no calls (see page 20). Repeated Tone: Busy number (see page 12). Repeated Triple Tone: Call diverting to external number. Continuous Tone: Number called unobtainable or set to no calls. Phone locked or barred.

Phone Lamp

The DT1 uses its lamp (just above the SPEAKER key) to show calls and messages. Fast Flashing Lamp: Call Waiting (see page 16). Lamp On: Message (see page 16). Repeating Double Flash: External call. Repeating Single Flash: Internal call.

Page 6

Quick Summary
= Replace handset or press ANSWER RELEASE. = Pickup the handset or continue handsfree. <value> = Enter value required (eg. phone number). (note) = Note, {option} = Optional step X.Y = Enter value in range X to Y.

Making Calls

For full details, see page 8. To make an external call: 9, <external number>, To make an internal call: <extension number>, To redial the last external number: REDIAL, (includes speed dials) To make a page call: FEATURE, 4, <group number>, , speak, To end calls: (All types)

Speed Dials

For full details, see page 10. To use a system speed dial: SPEED DIAL, 100.999, To use a personal speed dial: SPEED DIAL, 00.09, To store a personal speed dial: For external numbers, put 9 before the number. FEATURE, , SPEED DIAL, <pass>, 0.9, , <no.>, #, FEATURE

If Busy or Unanswered

For full details, see page 12. To leave a message: FEATURE, 1 This lights the lamp on the extension called and leaves your number as a message to reply (unless they have reached their limit of 5 messages). To camp on & wait: FEATURE, 3 This flashes the lamp on the busy phone. To cancel camp on: or ANSWER RELEASE To set/cancel a callback: FEATURE, 2 This rings you when that extension becomes free or is next used.

Actions During a Call

For full details, see page 14. To change volume: FEATURE, 7, 0, 1 (Soft). 4 (Loud) To switch to speaker: SPEAKER To switch to handset: To enter account code: FEATURE, 6, 3, <account code>, FEATURE, # To create a conference: HOLD, <extension no.>, FEATURE, 5 To split a 3-way conference: FEATURE, 6, 1

Quick Summary Page 7

Answering Calls
For full details, see page 16. To answer a call: ANSWER RELEASE or To answer a message: FEATURE, 0 To cancel a message: FEATURE, 6, 4 To pickup calls: To use this feature you must first have a pickup group number set. FEATURE, 9, ANSWER RELEASE or To set pickup no.: You can set a group or extension as your pickup number. FEATURE, , 4, 2, <pass>, (clear), <group no.>, #, FEATURE

Transfer, Park & Hold Calls
For full details, see page 18. To transfer a call: HOLD, <extension no.>, To hold/unhold a call: HOLD Note: Replacing the handset or pressing ANSWER RELEASE parks the call. To park call: FEATURE, 7, To retrieve a call you parked: FEATURE, 7, # To retrieve a call parked elsewhere: <line number>

Diverting Calls

For full details, see page 20. To set a divert: Setting a divert switches its use on. FEATURE, , 1, 0 (all) or 1 (busy) or 2 (no answer), <pass>, (clear), <extension no.>, #, FEATURE To cancel a divert: Clearing a divert switches its use off. FEATURE, , 1, 0 (all) or 1 (busy) or 2 (no answer), <pass>, (clear), FEATURE To switch no calls on/off: FEATURE, , 6, 0 (on) or 1 (off), FEATURE To forward calls: Enter the passcode of the extension being forwarded. FEATURE, , 2, 0, <from extns.>, #, <pass>, (clear), <to extns.>, #, FEATURE

Ringer Controls

For full details, see page 22. Volume: The phone rings while changing the volume. FEATURE, , 3, 0, <passcode>, (change volume), #, FEATURE Sound: The phone rings while changing the sound. FEATURE, , 3, 1, <passcode>, , (change sound), #, FEATURE External call ringer: FEATURE, , 3, 5 (on) or 6 (off), <pass>, FEATURE Internal call ringer: FEATURE, , 3, 7 (on) or 8 (off), <pass>, FEATURE Ringer Step: FEATURE, , 3, 2 (none). 4 (large), <pass>, FEATURE Ringer Timeout: Affects Callback, Group Ringing and Divert on No Answer FEATURE, , 1, 3, <passcode>, (clear), <time>, #, FEATURE

Other Features

For full details, see page 24. Set passcode: FEATURE, , 7, 0, <old pass>, <new pass>, FEATURE Background music: FEATURE, , 5, 0 (on) or 1 (off), <pass>, FEATURE Lock/unlock phone: FEATURE, , 6, 3 (lock) or 2 (unlock), <pass>, FEATURE Enter/exit group: FEATURE, , 4, 0 (enter) or 1 (exit), <pass>, FEATURE

Page 8

Notes on Making Calls
Your DT1 phone allows very simple and quick dialling to make calls. To simplify dialling further, the system can store several hundred speed dials for use by any extension (see page 10). You can also store your own frequently needed numbers as speed dials.

Leaving a Message

If the extension you call has a message lamp, you can leave a message (see page 16). This lights that phone's lamp and stores your number for a return call (supported on INDeX DT and TT phones). If your call is diverted, the message goes to the extension you first called. To leave a message: 1. Dial FEATURE 1. 2. Your call ends unless the phone called has already reached its limit of 5 stored messages.
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Busy or Unanswered Page 13

Camp On and Wait

Camp On - Alias: Wait on busy.
If the extension you call is busy, you can 'camp on' and wait. This flashes the lamp on the busy extension. Also, if the busy extension has a suitable display, it sees your name, number and CALL WAITING. While camped on you cannot make or receive other calls. Your DT1 phone gives regular pips to remind you of the camp on. To Camp On to a busy extension: 1. Dial FEATURE 3. 2. To replace the handset without cancelling the camp on, dial SPEAKER first. 3. To end the camp on, dial ANSWER RELEASE.

Intrude

Intrude - Alias: - Executive intrusion. - Busy override. - Forced intrusion.
Some phones on the system can intrude on calls. After the intrusion the system gives regular warning pips. Your System Manager controls which extensions can intrude and be intruded on. To intrude on a call: 1. Dial FEATURE, 6, 0. 2. There is a short delay during which you and the other parties hear several short pips. 3. After the intrusion, the system gives regular pips.

Page 14

General
The system provides a range of actions that you can take during a call. These are besides transferring, holding and parking the caller (see page 18).

Changing the Call Volume

"Can you hear me mother" Sandy Powell 1975.
You can change the caller volume during a call. The DT1 has separate volume levels for the speaker and handset. To change the call volume: 1. During the call, dial FEATURE (to do this without making a call just press ANSWER RELEASE first). 2. Dial 1 (low), 2 (medium-low), 3 (medium high) or 4 (high). 3. Repeat the process to change the volume again.

Switching to Handsfree

You can switch between handsfree (speaker) and handset operation without interrupting the call. To switch from the handset to speaker: 1. Dial SPEAKER. 2. You can replace the handset without ending the call.
Adding Voluntary Account Codes
Voluntary Account - Alias: You can enter an account code during any external call. If the system - Call account allocation. records the call on its call log, it includes the account code. The system
checks the code against its stored codes. Ask your System Manager for a list of valid codes. To enter a voluntary account code: 1. During the call, dial FEATURE 6 3. 2. Dial the account code. If you make a mistake, dial FEATURE to restart entry. 3. When you have dialled the full account code, dial FEATURE #. The DT1 does not indicate whether the account code was accepted or rejected.
Actions During a Call Page 15

Recall

Your phone system may connect to another phone system by a fixed line (tie line). If this is the case, you may occasionally need to use a 'recall' (your System Manager will advise). To dial a recall: 1. Dial FEATURE 6.

Create a Conference Call

"No grand idea was ever During a call, you can add callers to create a conference (of up to 64 born in conference, but a lot calls!). If your exchange uses digital lines, you can conference several of foolish ideas have died of these. However, if your exchange uses any other types of line, you there" F.Scott Fitzgerald.
can only include one of those in a conference. Check with your System Manager. To start a conference or add to a conference: 1. Dial HOLD to hold your current call (or conference). 2. Dial the number of the person you want to join the call. 3. If answered, ask if they wish to join a conference. If "yes", dial FEATURE 5. If "no", dial HOLD. 4. If unanswered, dial HOLD to return to the first call. To exit the conference: 1. Dial ANSWER RELEASE. If only two callers remain, the conference becomes a normal call. To park all the conference parties: (see page 18) 1. Dial FEATURE 7.
To split a 3-way conference: 1. Dial FEATURE to hold one caller and connect the other. 2. To switch between parties, dial HOLD.

Page 16

Answering Normal Calls
When calls arrive, the phone lamp gives a repeated double flash for external calls, a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on (see page "Phone call from God. if it 23). had been collect, it would To answer the call: have been daring" Robin Williams (Dead Poet 1. Dial ANSWER RELEASE or lift the handset. Society) 2. During the call, you can take a range of actions (see page 14). 3. To end, dial ANSWER RELEASE or replace the handset.

Answering a Callback

You can arrange a callback from a busy or unanswered extension (see page 12). When the callback takes place, your DT1 rings. When you answer, you hear the other extension ringing. If you do not answer, the callback cancels after a short time (see page 22). To cancel the callback: 1. Dial FEATURE 2 at any time to cancel the callback.
Alarms - Triple Ring, Music or Recorded Message
The System Manager can set system alarms to call a group to which your phone belongs. To receive a group alarm your phone does not have to be in group. The alarm can consist of ringing, music or a recorded message. To answer an alarm: 1. Dial ANSWER RELEASE.

Page 18

Using Transfer, Park & Hold
After answering a call, you can hold it or transfer it. You can also make an enquiry call and then switch between calls. You can hold a call (where only you can retrieve it) or park the call (where other extensions can retrieve it). Remember that calls transferred to an extension with diverts set, follow those diverts just like normal calls.

Transferring Calls

You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. To transfer a call using hold: 1. Dial HOLD to hold your current call (Do not dial ANSWER RELEASE or replace the handset as this parks the call, then to retrieve it you must dial FEATURE 7 #). 2. Dial the extension to which you want to transfer the call. 3. For an announced transfer, wait for the call to be answered. If okay to transfer the call, dial ANSWER RELEASE to transfer the call. If unanswered or not okay to transfer the caller, dial HOLD to retrieve the first call. 4. For an unannounced transfer, dial ANSWER RELEASE immediately (even if you hear ringing or busy tone).

Parking Calls

Park - Alias: - Common hold.
Any extension can retrieve a parked calls by dialling the line number if known. You can park several calls. Calls parked and not retrieved may recall your extension after a short time. To park an external call: 1. During the call, dial FEATURE 7. 2. You can also park a call by dialling HOLD and then replacing the handset or dialling ANSWER RELEASE. To unpark calls parked at your extension: 1. Dial FEATURE 7 #.

Transfer, Park & Hold Calls Page 19

Holding Calls

Ringing Transfer - Alias: - Ring inward transfer. Hold - Alias: - Exclusive hold. - Call hold. Switch calls - Alias: - Toggle calls. - Brokers call.
Only the extension that holds a call can retrieve it unless they transfer the call. When you hold a call, the caller may hear music if installed on your system. You can only hold one call. To hold a call: 1. Dial HOLD. 2. If you now dial ANSWER RELEASE or replace the handset, the system parks the call (see page 18). 3. Retrieve the call by dialling HOLD again or while holding the call, make another call (enquiry call) and: To switch between calls, dial HOLD. To transfer the held call, dial ANSWER RELEASE. To conference the calls, dial FEATURE 5 (see page 15). To transfer a call using hold: 1. Dial HOLD to hold your current call (Do not dial ANSWER RELEASE or replace the handset as this parks the call, to then retrieve it you must dial FEATURE 7 #). 2. Dial the extension to which you want to transfer the call. 3. For an announced transfer, wait for the call to be answered. If okay to transfer the call, dial ANSWER RELEASE to transfer the call. If unanswered or not okay to transfer the caller, dial HOLD to retrieve the first call. 4. For an unannounced transfer, dial ANSWER RELEASE immediately (even if you hear ringing or busy tone).

Page 20

Using Diverts
Your DT1 can store diverts for different situations, ie. when busy, not answering or diverting all calls. Divert on busy: Calls divert when your DT1 is on a call. When set, callers cannot set a callback or camp on to your phone. Divert on no answer: Calls divert after ringing your DT1 for a set period (see page 22). Divert all: All calls to your DT1 are diverted. Only the extension to which you divert your calls can ring you. No calls: Switching no calls on stops all calls. Callers hear continuous tone or divert to the divert all number if set. Remote forward: Allows you to remotely change the divert all number and switch it on/off
Divert All - Alias: - Manager transfer. - Secretary filter. Divert No Answer - Alias: - Divert no reply. No Calls - Alias: - Do not disturb.

Switching a Divert On

External Diverts: Selecting a system speed dial for Divert All allows you to divert your calls to an external number. When you do this, internal callers hear a triple tone to warn them of the external divert.
A divert is switched on by setting a divert number. It is switched off by cancelling that number. When divert all is on, you hear broken dial tone if you lift the handset or press Answer Release but you can still make calls. Switching divert all on takes the DT1 out of group or no calls. To set a divert number: 1. Without lifting the handset, dial FEATURE. 2. Short-chirp: Dial 10 (divert all), 11 (divert on busy) or 12 (divert on no answer). 3. Double-tone: Dial the phone's 4-digit passcode. If you make a mistake, dial to restart entry. 4. Deep double-ring: Passcode not accepted. Dial the passcode again or press FEATURE to stop. 5. Double-ring: The phone already has a divert number set. To stop press FEATURE. To clear the stored divert number press. 6. Single-ring: The phone has no divert number set. Either press FEATURE to stop or dial a new divert number followed by #. For divert all, you can also press SPEED DIAL and enter a system speed dial number followed by # for an external divert. 7. Deep double-ring: The number entered was invalid. Dial FEATURE to stop or repeat the step above. 8. Short-chirp: Number entered okay, dial FEATURE to finish.

Diverting Calls Page 21

Switching a Divert Off
A divert is switched off by cancelling the stored divert number. To do this, follow the process for setting a divert (see page 20) up to step 5 where you should press and then FEATURE
Switching No Calls On/Off
If you switch on no calls after setting a divert all number, it diverts all callers and even the divert extension cannot call you. If you switch it on without setting a divert all number, all callers hear continuous tone. Whilst on, you hear broken dial tone if you lift the handset or press ANSWER RELEASE, but you can still make calls. Switching no calls on takes the phone out of group. Note: Your System Manager can prevent use of the no calls feature. To switch no calls on/off: 1. Without lifting the handset, dial FEATURE. 2. Short-chirp: Dial 60 (no calls on) or 61 (no calls off). 3. Short-chirp: Feature set, dial FEATURE to finish.

Forwarding Calls

Forward - Alias: - Follow me. - Call forward. - Remote forward.
Forward allows you to remotely set your calls to divert. By default, the system bars remote forwarding of a phone. Contact your System Manager to enable this feature. To set a forward: 1. Without lifting the handset, dial FEATURE. 2. Short-chirp: Dial 20 (remote forward). 3. Single-ring: Dial the number of the phone you want to forward and then #. 4. Double-tone: Dial that phone's 4-digit passcode. If you make a mistake, dial to restart entry. 5. Deep double-ring: Passcode not accepted. Dial the passcode again or dial FEATURE to stop. 6. Double-ring: The phone already has a Divert All number set. Dial to cancel it or dial FEATURE to stop. 7. Single-ring: The phone has no divert all number set. Either dial a number followed by # or dial FEATURE to stop. 8. Deep double-ring: Number invalid. Dial FEATURE to stop or repeat the step above. 9. Short-chirp: Number entered okay, dial FEATURE to finish. To cancel a forward: 1. Follow the process above and when you hear a double-ring, dial and then FEATURE to finish.

Page 22

Changing the Ringer Volume
While altering the volume, the phone rings. To change the ringer volume: 1. Without lifting the handset, dial FEATURE. 2. Short-chirp: Dial 30 (ringer volume). 3. Double-tone: Dial the phone's 4-digit passcode. If you make a mistake, dial to restart entry. 4. Deep double-ring: Passcode not accepted. Dial the passcode again or dial FEATURE to stop. 5. Repeated ringing: Passcode accepted. Dial for the next volume level. Repeat until you hear the volume preferred, then dial #. 6. Short-chirp: Dial FEATURE to finish.
Setting the Ringer Timeout
The ringer timeout controls several actions: Callback: How long a callback rings before cancelling. Group hunting: How long calls to a group of which your DT1 is a member, ring your DT1 before trying another member. Divert on no answer: How long calls ring at your phone before the system uses Divert on No Answer if set. To set the ringer timeout: 1. Without lifting the handset, dial FEATURE. 2. Short-chirp: Dial 13 (ringer timeout). 3. Double-tone: Dial the phone's 4-digit passcode. If you make a mistake, dial to restart entry (see page 24). 4. Deep double-ring: Passcode not accepted. Either dial the passcode again or dial FEATURE to stop. 5. Double-ring: Timeout already set. Either dial to cancel it or FEATURE to stop. 6. Single-ring: No timeout set. Either dial a timeout (0 to 999 seconds 10 seconds 3 rings) or dial FEATURE to stop. 7. Short-chirp: Dial FEATURE to finish.

Phone Settings Page 25

Locking/Unlocking the Phone
You can lock your phone. This stops people using it to make external calls (they hear continuous tone instead). Locked phones can still make external calls to some special numbers, eg. emergency numbers. To lock/unlock a phone: 1. Without lifting the handset, dial FEATURE. 2. Short-chirp: Dial 63 (lock) or 62 (unlock). 3. Double-tone: Dial the phone's 4-digit passcode. If you make a mistake, dial to restart entry. 4. Deep double-ring: Passcode not accepted. Either dial the passcode again or dial FEATURE to stop. 5. Short-chirp: Passcode accepted. Dial FEATURE to finish.
Your System Manager can include your phone in a group (or even in several groups). When 'in group', you receive calls made to the group number. The group's type sets the order in which group members ring when a call to the group arrives. The types are rotary, collective, sequential and longest waiting (see "Glossary" on page 30). When in a group where each member rings in turn, your phone rings for the time set by its ringer timeout (see page 22). Going into group switches divert all and no calls off. To join/leave group: 1. Without lifting the handset, dial FEATURE. 2. Short Chirp: Dial 40 (in group) or 41 (out of group). 3. Short Chirp: Dial FEATURE to finish.

Night Service

The system takes different areas into and out of night service automatically. It does this following timetables setup by the System Manager. The effects of night service vary, but typically are: Lines: The system directs calls to a night desk number, answer phone extension. Phones: The type of calls you can make becomes more restricted, eg. no international or long distance calls.

Hotline Operation

Hotline operation allows the phone to automatically dial a number or speed dial when left off-hook for a set period. Your System Manager or maintainer controls this feature.

Page 26

Voice Manager

Using Voice Manager

The system can include a Voice Manager to record messages for you in your own voice mailbox. You can use this by setting the Voice Manager number as your diverts (see page 20). Your mailbox ID. normally matches your extension number.

Customising Your Mailbox

You can customise your mailbox in many ways. We strongly recommend that you set a passcode to keep your mailbox private. To customise your mailbox: 1. Dial the Voice Manager extension number (________). 2. When answered, dial # for the message desk. 3. Dial your ID. (_____) and your password if requested. 4. If you have fax messages, the Voice Manager will tell you. Dial 3 to skip fax collection. 5. Dial 7 and select one of the following. Record Name: Dial 1. Permanent Greeting: Dial 4. The Voice Manager plays this to callers diverted to your mailbox. Set Password: Dial 2. Do not set an obvious password such as 1234, 0000 or your extension number. Temporary Greeting: Dial 0. This replaces your permanent greeting until it is automatically deleted at a set time (___:___ am/pm). Fax Number: Dial 5. If your Voice Manager also takes fax messages, you can set a fax number to which it should forward your faxes (do not add the normal external dialling prefix). Message Light Number: Dial 6. The Voice Manager can light the lamp on some phones when you have new messages (supported on all DT, TT, FT-1M and FT-2/3/4 phones). The lamp goes off once you check your mailbox. Day Alert Number: Dial 3. During day service, the Voice Manager rings this number if you have new messages. This is not used if you set a message light number.

"Well, if I called the wrong Know what you want to say, avoid rambling. If necessary prepare number, why did you answer key point notes before the call. the phone" James Thurber, If you get a wrong number, always apologize, it is not the other New Yorker Magazine person's fault. 1937.
If cut-off, callback as soon as possible. If the extension diverts to Voice Mail, leave a message. Do not hold for the operator unless urgent.
Telephone Numbers Page 29

Telephone Numbers

Personal Speed Dials
Store Name Number Store Name Number
09 To store a personal speed dial, see page 10.

System Speed Dials

Store Name Store Name Store Name

Internal Phone Numbers

Extn Name Extn Name Extn Name

Page 30

Glossary
(Automatic Call Announcer) Equipment which plays messages to callers waiting to be answered.
A one-way call which connects without ringing and uses the speaker of the phone(s) called. Also known as a broadcast call.

ACCOUNT CODES

A code of up to 12 digits which the systems outputs to its call log along with other call details. Codes entered are checked against up to 200 stored on the system before being accepted.

PICKUP GROUP

A group of phones within which you can pickup and answer calls ringing at any of the other member extensions.

PIN CODE

The system stores up to 200 PIN codes of up to 6 digits. Each PIN code has its own associated call barring and phone settings. When you use a PIN code, its settings temporarily override those of the phone from which you are dialling. Your System Manager will keep a record of the valid PIN codes stored on your system.
Each extension and line on the system belongs to one of up to 250 areas. They then follow the night service timetable linked to that area.

CALL LOG

The system can log calls that match set criteria, eg. length, direction, line, extension. The log includes call details such as number, account codes, time, etc.

Index Page 31

Abbreviated dialling 10 Account code Forced 11 Voluntary 14 Actioning messages 27 Alert - answer 19 Alert number 26 Answer Alarm call 17 Callback 17 Page 16 Answer an alert 19 Answer call waiting 16 Answer calls 16 Answer messages 16 Background music 24 Barred phone 24 Broadcast Answer 16 Make 9 Busy camp on 13 Call Make external 8 Make internal 9 Call answer 16 Call barring 8 Call forward 21 Call hold 19 Call park 18 Call pickup 17 Call volume 14 Call waiting Answer 16 Callback 12 Answer 17 Callback ring timeout 22 Camp on 13 Answer 16 Cancel Callback 17 CANCEL 17 Cancel message 16 Change passcode 24 Collecting message 27 Collecting voice mail 27 Common hold 18 Conference 15 Copy message 27 Customise mailbox 26 Date Message 27 Day alert number 26 Delete message 16 Delete messages 27 Dialling External 8 Internal 9 Divert Set numbers 20 Divert all 20 Remote set 21 Setup 20 Divert no answer time 22 Do not disturb 21 Emergency calls 25 Enter account 11 Enter passcode 24 Enter PIN 11 Exclusive hold 19 Executive intrusion 13 Extension Page 9 External call Make 8 External ring on/off 23 Fast forward 27 Fax collection 27 Fax number 26 Follow me 21 Forced account 11 Forced intrusion 13 Forced PIN 11 Forward 21 Greeting 26 Group Joining/leaving 25 Page 9 Group ringing timeout 22 Handsfree 14 Hold 19 Hotline operation 25 Hunt group 25 Idle Music 24 In Group 25 Internal call Make 9 Internal ring on/off 23 Intrude 13 Lamp 5 Locking a terminal 25 Loudness Ringer 22 Loudness of call 14 Loudness ringer step 23 Mailbox Collection 27 Mailbox customise 26 Make call External 8 Internal 9 Manager transfer 20 Message Leave 12 Message answer 16 Message light number 26 Messages - Actioning 27 Mobile access 11 Music Background 24 Name mailbox 26 Next message 27 Night service 25 No calls On/off 21 Out of Group 25 Page Answer 16 Make 9 Park calls 18 Park conference 15 Passcode Mailbox 26 Phone 24 Permanent greeting 26 Personal speed dials 10 Persuasive Ringing 23 Phone lamp 5 Phone lock 25 Phone passcode 24 Pickup 17 Pickup group 17 Pilot group 25 PIN codes Forced 11 Roaming 11 Play messages 27 Previous message 27 Record message 27 Redirect 27 Remote forward 21 Reply to message 27 Rewind message 27 Ringback 12 Ringer on/off 23 Ringer sound 23 Ringer step size 23 Ringer timeout 22 Ringer volume 22 Ringing 5 Roaming PIN 11 Secretary filter 20 Setup mailbox 26 Sound Ringer 23 Speak to sender 27 Speaker 14 Speed dials 10 Split conference 15 Step size 23 System Manager 3 System speed dials 10 Take other calls 17 Temporary greeting 26 Time Message 27 Timeout - Ringer 22 Tones 5 Ringer 23 Unlocking a terminal 25 Unpark calls 18 Voice mail collection 27 Voice Manager Collecting messages 27 Mailbox customise 26 Volume Ringer 22 Volume of call 14 Volume ringer step 23 Voluntary account codes 14 Wait on busy 13

"So essential did I consider an Index to be to every book, that I proposed to bring a Bill into parliament to deprive an author who publishes a book without an Index of the privilege of copyright ; and, moreover, to subject him, for his offence, to a pecuniary penalty" Lord Chief Justice Baron Campbell 1861.
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Lucent Technologies before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Lucent Technologies, or others. All trademarks acknowledged. SDX and INDeX are registered trademarks of SDX Business Systems, a wholly owned subsidiary of Lucent Technologies. SDX Business Systems, a wholly owned subsidiary of Lucent Technologies 1999. Sterling Court 15 - 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel: +44 (0) Fax: +44 (0) Email: contact@sdxplc.com Web: http://www.sdxplc.com

Contents

Introduction....3 DT Display Phone Features...4 Quick Summary...6 Making Calls...8 Speed Dials, PIN & Account Codes...10 Busy or Unanswered...12 Actions During a Call...14 Answering Calls...16 Transfer, Park & Hold Calls..18 Diverting Calls...20 DSS Keys...22 Interruptions During a Call..24 ACD Working...25 Manager-Secretary Working...26 Manager-Secretary Setup...28 Ringer Controls...30 Other Features...32 Phone Settings...34 Voice Manager...36 System Manager Phones...38 Good Phone Usage...40 Telephone Numbers...41 Glossary...42 Index....43
INDeX 8.1 - DT 3/4/5 Telephone Guide
38DHB0002UKAL - Issue 1 (08/99)

Introduction Page 3

Introduction

Using This Guide

This guide is for DT 3, DT4 and DT5 phones used on the INDeX telephone system. To check what type of DT phone you have, press PROGRAM. The phone displays its type and directory number. Cancel the display by pressing PROGRAM again. To check the software level of your system, press ANSWER RELEASE and then PROGRAM. The phone displays the software release (this guide covers Software Release 8.0). Cancel the display by pressing ANSWER RELEASE again.

What Features Can I Use?

This guide covers almost all the features supported by the DT 3, DT4 and DT5 phones. However, your phone may not be able to use all the features. If unsure of which you can use, contact your System Manager. Network Features: Your phone system may be part of a network linking several sites. Where possible, it treats network calls as internal calls and offers the same features. However, this depends on the type of network link and type of system at the other end of the link. Some links may be to non-INDeX telephone systems.

Further Help

"Why don't you do something to help me?" Stan Laurel 1947.
In all instances, first seek help from your System Manager. They will seek further assistance from your system's Maintainer if necessary. System Manager: on Extension: This guide is also available in several computer formats (eg. Windows Help, Adobe Acrobat) and as part of a computer based training program. Contact your System Manager to obtain copies or download them from our internet site (http://www.sdxplc.com).

Page 4

DT Display Phone Features
Introduction to DT Display Phones
"When at last this little The diagram shows the main features of a DT display phone, instrument appeared, the term covers DT 3, DT4 and DT5 phones. consisting, as it does, of parts everyone of which is familiar to us, and capable of being put together by an amateur, the disappointment arising from its humble appearance was only partially relieved on finding that it was really able to talk." James Clerk Maxwell, "The Telephone" 1878.
DT5: Phone with handsfree operation, DSS keys and BLF status lamps (see page 22). DT4: Similar to DT5 but without handsfree operation. DT 3: Similar to DT5 but without BLF status lamps. The phone display changes during use to show options and information available. A -symbol next to a display key indicates an option you can use by pressing that key.

Using the Scroll Key

Sometimes there are more options available than the phone can display. When this happens, a -symbol appears next to the SCROLL key. Press SCROLL to display the other options. The phone display changes during calls and according to your own customisation. Thus this guide cannot always detail when you would have to press the SCROLL key to access a function.
DT Display Phone Features Page 5
On-Hook Dialling, Speaker & Answer Release
On all DT phones you can dial and hear the call progress without using the handset (known as "on-hook dialling"). Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset. When answered, on a DT4 you must use the handset to speak. On DT3 and DT5 phones you can continue the call without using the handset, ie. handsfree.

Actions During a Call

For full details, see page 14. To change the receive volume: VOLUME, (softer) < > (louder), DONE To switch to speaker: SPEAKER (not full handsfree on DT4) To switch to handset: To mute/unmute call: MUTE (the symbol disappears when the call is muted) To enter an account code: ACCOUNT, <account code>, DONE To display the software release: PROGRAM To create a conference: HOLD, <extension no.>, CONFER

Quick Summary Page 7

Answering Calls
For full details, see page 16. To answer a message: CALL or To clear a message: CANCEL To pickup calls in the phone's pickup group: PICKUP, { NEXT}, ANSWER RELEASE or To set the phone's pickup group: PROGRAM, PICKUP, CANCEL, <group no.>, DONE
Parking, Holding & Transferring Calls
For full details, see page 18. To transfer a call: HOLD, <dial number>, ANSWER RELEASE To hold/unhold a call: HOLD Replacing the handset or pressing ANSWER RELEASE parks a held call. To park a call: PARK To retrieve a parked call: <line number> or nnn.

Diverting Calls

For full details, see page 20. To switch divert all on/off: DIVERT (On when over the DIVERT key) To switch no calls on/off: NO CALLS (On when over the NO CALLS key) To set a divert: PROGRAM, DIVERT, ALL or BUSY or NO ANS., DELETE, <extns no.>, PROGRAM To forward calls: PROGRAM, FORWARD, <from>, DONE, <to>, DONE, PROGRAM

Ringer Controls

For full details, see page 30. To change the ringer volume: PROGRAM, RINGER, VOLUME, (soft) < > (loud), PROGRAM To change the ringer sound: PROGRAM, RINGER, SOUND, < > , { TONE}, PROGRAM To switch the internal/external ringer on/off: PROGRAM, RINGER, INTERNAL/ EXTERNAL, CHANGE, PROGRAM To set the ringer step: PROGRAM, RINGER, STEPS, CHANGE, PROGRAM To set the timeout: PROGRAM, RINGER, TIMEOUT, CANCEL, <timeout>, PROGRAM

Other Features

For full details, see page 32. To set the phone's passcode: PROGRAM, PASSCODE, <new pass>, PROGRAM To switch idle music on/off: PROGRAM, MUSIC, CHANGE, PROGRAM To lock/unlock the phone: PROGRAM, NO CALLS, CHANGE, PROGRAM To enter/exit group: GROUP (When in group, a shows above the GROUP key)

Page 8

Notes on Making Calls
When making calls, the display shows details about call progress. It also shows messages if you cannot make the call. Call barring: The system can bar you from dialling particular numbers or types of number (eg. national, international). Typically call barring increases when a phone goes into night service (when it displays a symbol). It also changes according to time, date and day of the week. As the call barring settings vary for each site, this guide cannot fully detail their effect.

If ENTER PIN Appears

If ENTER PIN appears when making an external call, you must enter a PIN code to continue. When used, the PIN code's call barring settings override those of the phone from which you dial. The system checks the code against its list of codes before allowing the call. To enter a forced PIN code: 1. Dial your PIN code. If you make a mistake, press DELETE to delete the last digit entered. 2. When you have entered your PIN code, press DONE. 3. If the system does not recognise the code it gives a constant tone. End your call attempt. 4. If the code is recognised, your call can continue.

Roaming PIN's

Roaming PIN's - Alias: - Mobile access.
When you use a PIN code, its settings override those of the phone from which you dial. Note however that the system prefixes digits to force the call externally. To use a roaming PIN: 1. Press # and enter your PIN code. If you make a mistake, press DELETE to delete the last digit entered. 2. When you have entered your PIN code, press DONE. 3. If the system does not recognise the code, your phone gives a constant tone. End your call attempt. 4. If the code is recognised, your call can continue.

Page 12

Busy or Unanswered
Options If Busy or Unanswered
Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These options work for normal, page and diverted calls. Leave a Message: Lights the lamp of the extension called. It also stores your number as a message to reply. If your system has a Voice Manager attached, you can record a voice message instead (see page 37). Callback: Rings your phone when the extension called becomes free or is next used. Camp On: Flashes the extension's lamp to warn that you are waiting. It also stops other calls interrupting you. Intrude: Forces the other extension's call into a conference with you (not available to all phones). Monitor: Allows you to hear the other call without interrupting it (not available to all phones).

Arrange a Callback

Callback - Alias: - Call back when next used. - Call back when free. - Ringback.
If the extension you call is busy or just rings, you can set a callback. When that extension becomes free or is next used, your phone rings. If you answer, the other extension rings. After setting a callback you can make other calls, it will not take place while you are busy. You can only arrange one callback at any time. The Ringer Timeout sets how long a callback rings your extension before it cancels (see page 31). The system also cancels any callbacks that have not taken place after a set period (normally 2 hours). To arrange a Callback: 1. Press CALLBACK (the option does not appear if you already have a callback set). 2. The system ends the call. 3. Your phone shows CALLBACK. To clear the Call Back: 1. Press CALLBACK again

Busy or Unanswered Page 13

Leave a Message

You can leave your extension number as a message for someone to call you (see page 16). If their extension has a message lamp, it lights (supported on DT, TT, FT 1M and FT 2/3/4 phones). If your call is diverted, the message goes to the extension you first called. To leave a message: 1. Press MESSAGE. Your call ends unless the extension called has already reached its limit of stored messages.

Camp On and Wait

Camp On - Alias: Wait on busy.
If the extension you call is busy, you can 'camp on' and wait. This flashes the lamp on the busy extension and if it has a suitable display, shows your name, number and CALL WAITING. While camped on your phone gives regular pips and you cannot make or receive other calls. To Camp On to a busy extension: 1. Press CAMP ON. 2. To replace the handset without cancelling the camp on, press SPEAKER first. 3. To end the camp on, press ANSWER RELEASE or replace the handset.

Intrude

Intrude - Alias: - Executive intrusion. - Forced intrusion. - Busy override.
If your phone can intrude, an INTRUDE option appears when calling a busy extension. Your System Manager controls which extensions can intrude and be intruded on. To intrude on a call: 1. Press INTRUDE. 2. There is a short delay during which you and the other parties hear several short pips. 3. After the intrusion, the system gives regular pips.

Monitoring a Call

Silent monitoring lets you listen to another call without being heard. Note that there are restrictions on who can use this function (contact your System Maintainer). If your phone can use silent monitoring, a LISTEN option appears.

Page 14

Changing the Call Volume
"Can you hear me mother" Sandy Powell 1975.
You can change the caller volume during a call. The phone has separate volume levels for both the speaker and the handset. To change the call volume: 1. During a call, press VOLUME (To change volume without making a call, just lift the handset or press ANSWER RELEASE first). 2. A slider appears. Adjusts this using the -keys on its left (softer) and right (louder). 3. When finished, press DONE.

Switching to Handsfree

You can switch between handsfree (speaker) and handset operation without interrupting the call. On the DT4, you still need to use the handset to speak. To switch from the handset to speaker: 1. Press SPEAKER. You can now replace the handset without ending the call.

Muting Calls

Page 16

Answering Normal Calls
When calls arrive, the display shows information about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on (see page 30). To answer the call: 1. Lift the handset (DT4) or press ANSWER RELEASE.

Answering a Page Call

When someone pages your phone (see page 9) or a group to which it belongs (your phone does not have to be in group), the system connects the page after giving a tone. You can hear the page but they cannot hear you. The display shows PAGING and the pager's number. If you answer a page it turns into a normal call. To answer a page: 1. Press ANSWER/RELEASE and then pickup the handset (DT4) or continue the call handsfree. Note that this feature can be switched off for the whole system.

Answering a Message

"Phone call from God if it had been collect, it would have been daring." Robin Williams (Dead Poets Society).
Other extensions can leave their number on your phone (see page 13). Your phone can store several messages. It shows CALL FOR MESSAGE, the caller's number and the lamp comes on. Exceptions are: If your own number appears, this indicates an alarm (see page 17). If "Message From Voice Mail" appears, this indicates voice mail (see page 36). To answer or cancel a message: 1. To view any other message, press NEXT (if shown). 2. To call the extension, press CALL. 3. To clear the message, press CANCEL. 4. At the last message, press AGAIN to repeat the list.

Answering Calls Page 17

Alarms - Triple Ring, Music or Recorded Message
You can set a personal alarm to ring your phone (see page 32). The System Manager can also set system alarms to call a group to which you belong (your phone does not have to be in group). In both cases, the alarm can consist of ringing, music or a recording plus a displayed message. To answer an alarm: 1. Press CANCEL or ANSWER RELEASE.

Answering a Callback

"My sole inspiration is a You can arrange a callback from a busy or ringing extension telephone call from a director." (see page 12). When the callback takes place, your phone Cole Porter. displays the call details, "CALLING" and CALLBACK. If you
do not answer, the callback cancels after a short time (see page 31). To answer/cancel a call back: 1. To continue the callback, press ANSWER RELEASE. 2. To cancel the callback, press CALLBACK.
Answering Other Extensions - Call Pickup
Pickup - Alias: - Call pickup. - Take.
Your phone can store a pickup group number. The PICKUP option then appears when a phone in your pickup group is ringing. You can also pickup calls using DSS (see page 22) or Soft DSS keys (see page 26). To show and pick up ringing phones: 1. Press PICKUP to show the longest ringing call. 2. Press the -symbol (if shown) opposite the name to switch between details of the caller and called party. 3. To show other ringing phones, press NEXT (if shown). 4. To pick up the call shown, press ANSWER RELEASE. 5. To cancel the pickup display, press CANCEL. 6. To repeat the list press AGAIN. To set the phone's pickup group: 1. Press PROGRAM and then SCROLL. Press PICKUP. 2. Enter the phone's passcode (see page 34). 3. The display shows the current pickup group (if set). 4. Press CANCEL and enter a new pickup group number. 5. Press PROGRAM to finish.

Page 18

Transfer, Park & Hold Calls

Transferring Calls

You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. To transfer a call using hold: 1. Press HOLD to hold your current call. 2. Dial the extension to which you want to transfer the call. Announced transfer: Wait to be answered. If okay to transfer, press ANSWER RELEASE. If not okay to transfer or unanswered, press HOLD. Unannounced transfer: Press ANSWER RELEASE immediately (even if you hear ringing or busy tone). To transfer a call using dial ahead: 1. Dial the number of the other extension. 2. If the display shows FREE, press ANSWER RELEASE to transfer, otherwise press CANCEL. To transfer an external call using park: 1. Press PARK to park the current call. Note the line number of the call and give this to the person whom you want to unpark the call (eg. by calling or paging them).
Ringing Transfer - Alias: - Ring inward transfer.

Holding Calls

Hold - Alias: - Exclusive hold. - Call hold. Switch calls - Alias: - Toggle calls. - Brokers call.
Only the extension that holds a call can retrieve it unless they transfer the call. When you hold a call, your phone shows its details on the right of the display and the caller hears music (if installed). You can only hold one call. To hold a call: 1. Press HOLD (Pressing ANSWER RELEASE now or replacing the handset parks the call, see page 19). 2. Retrieve the call by pressing HOLD again or make another call (enquiry call) and then: 3. Press the -symbol (if shown) opposite the name to switch the display between the current and the held call details. To switch between calls, press HOLD. To conference, press CONFER (see page 15) To transfer the held call, press ANSWER RELEASE.

Transfer, Park & Hold Calls Page 19

Parking Calls

Park - Alias: - Common hold.
You can retrieve parked calls at any other extension on the system. Your phone displays calls you parked by a flashing symbol next to the line number. You can park several calls simultaneously. Calls parked and not retrieved may recall your phone a short time. To park an external call: 1. During the call, press PARK. To unpark calls parked at your extension: 1. Press the display key next to the flashing -symbol. To unpark a call at another extension: 1. Dial the parked call's line number (external calls only).

Dialling Ahead

Announced - Alias: - Screened transfer. Unannounced - Alias: - Unscreened transfer.
You can display the status of another extension (or group) without interrupting your call. To dial ahead during a call: 1. Dial the number that you want to check. 2. The extension's status appears on the right-hand display; FREE, BUSY or NU (Number Unobtainable). 3. Dial another number or press CANCEL. If the extension displayed is free: 1. For an unannounced transfer, press ANSWER RELEASE. 2. To make an enquiry, press HOLD. This holds your current caller and rings the dial ahead extension. 3. If unanswered, press HOLD to retrieve your first call. 4. If answered, either press ANSWER RELEASE to transfer your call or press HOLD again to switch between calls. You can set your phone to always automatically hold your current call and ring the dial ahead number if it is free (rather than display FREE). To select show free or ring if free: 1. Press PROGRAM and then SCROLL. Press CALLFREE. 2. Enter the phone's passcode (see page 34). 3. To change the current setting, press CHANGE. 4. Press DONE and then press PROGRAM to finish.

Page 20

Using Diverts
Your phone can store diverts for different situations, ie. when busy, not answering and to divert all calls. Divert on Busy: Used when your phone is on a call. When set, callers cannot set a callback or camp on. Divert on No Answer: Used after a call rings your phone for a set period (see page 31). Divert All: Used with the DIVERT key. When on, only the extension to which you divert the calls can ring you. No Calls: Stops all calls. Callers hear continuous tone or divert to the Divert All number if set. Remote forward: Allows you to remotely change your Divert All number and switch DIVERT on/off.
Divert All - Alias: - Manager transfer. - Secretary filter. Divert No Answer - Alias: - Divert no reply. No Calls - Alias: - Do not disturb.

Page 22

DSS Keys

Setting Up a DSS Key

DT phones have eight DSS keys along their right-hand edge. Each can store a line, extension or group number. They allow you to dial those numbers in a single key press and do actions such as pickup, unpark, etc. To set a DSS/BLF key directory number: 1. Press PROGRAM and then the DSS key to use. 2. Enter the phone's passcode (see page 34). 3. The display shows the current stored number (if set). 4. Press CANCEL and dial the number to store. 5. Select another DSS key or PROGRAM to finish.
DSS Keys - Alias: - Line keys. - F Keys. - Repertory dialling.

Using DSS Keys

Once setup, you can use the DSS key for the following actions. You can also use DSS keys to dial personal speed dial numbers (see page 10). To make internal calls: 1. Press the DSS key storing the extension or group number. To make external calls: 1. Press the DSS key storing the line or line group number, then dial the external number. To pickup calls: (DT4/5 only) 1. Press the DSS key storing the ringing extension number (fast flashing red BLF lamp). To unpark calls: (DT4/5 only) 1. Press the DSS key storing the parked line number (slow flashing green or red BLF lamp). To make a page call: 1. Press PAGE and then the DSS key storing the extension or group number. You can also use DSS keys to dial personal speed dial numbers (see page 10).

DSS Keys Page 23

BLF Status Lamps
The DSS keys on DT4 & DT5 phones incorporate dual-colour BLF lamps. These show the status of the number stored under the DSS key. Red BLF Lamp Signals: Calls to/from other extensions. Slow Flash: Call on line parked at another extension. Fast Flash: Extension ringing. Solid: Extension or line busy. Green BLF Lamp Signals: Calls to your extension. Slow Flash: Call on line parked at your extension. Fast Flash: External call ringing your extension. Solid: Call connected or held at your extension. Alternate Green/Red Lamp Signal: Pilot Number. Slow Flash: Caller ringing pilot number.

Starting ACD Working - Logging On
To receive ACD calls you must log on. To Log On: 1. Press LOG ON. 2. Enter your agent number. If you make a mistake, press CANCEL and re-enter your agent number. 3. Press DONE. 4. If not recognised or already in use, either enter your number again or press DONE. 5. A solid -symbol above the GROUP keys indicates when you are available to receive ACD calls.
Stopping ACD Calls Temporarily - Busy
To temporarily stop receiving ACD calls: 1. To indicate that you are at your desk but doing other work, press GROUP. The flashing -symbol above the GROUP key indicates 'busy wrap up' to the ACD system. The system can automatically cancel this after a short time. 2. To indicate that you are away from your desk, press NO CALLS. The flashing -symbol above the NO CALLS key indicates 'busy not available' to the ACD system. 3. To indicate you are ready to receive ACD calls again, press the GROUP key. A solid -symbol above the GROUP key indicates 'ready' to the ACD system.
Finishing ACD Working - Logging Off
To Log Off: 1. Press LOG OFF.

Page 26

Manager-Secretary Working

Using Soft DSS Keys

The system supports a range of functions for users who work together, ie. regularly call and transfer calls between each other. This is called "Manager-Secretary working". Soft DSS displays the name of another extension. The adjacent display key allows you to make calls to that extension plus other features. The display key's -symbol acts as a busy lamp to show the extension's status. Soft DSS has two modes. In half-line mode you can set 4 Soft DSS keys. In full-line mode you can only set 2 keys but these can display more details and functions.
Soft DSS Key Setup: See page 28.

Soft DSS Key Display

After setting up a Soft DSS key, the -symbol next to the extension's name shows its status, eg. Off = Extension is free. Flashing = Extension is ringing. On = The extension is busy. In full-line mode, the display also shows when an extension is on DIVERT or NO CALLS. Set to No Calls, no divert all set. Set to No Calls, diverting to 204. Set to Divert All, diverting to 204.
Soft DSS Calls - Alias: - Hotline dialling.
The -symbol next to the Soft DSS extension name is solid when busy, flashes when ringing and not shown if free. To make a call using a Soft DSS key: 1. Press the display key next to the extension name. The Soft DSS usage setting of your phone and the phone called determine what type of call occurs (see page 29). 2. If the extension is busy, the phone displays the same options as for normal calls (see page 12).
Manager-Secretary Working Page 27

Park Transferring Calls

During calls, full line Soft DSS keys display <-PARK next to each name. Pressing the -key next a <-PARK option, transfers and parks your caller against that extension. To park transfer a call: 1. Note the call's line number on the display. 2. Press the -key on the right of the Soft DSS name. The system transfers the call and parks it at that extension. 3. Press the -key on the left of the Soft DSS name to call that extension and announce the parked caller. 4. If the Soft DSS extension does not answer or want the call, dial the line number to retrieve the parked call.

Alerting a Busy Extension
Alert - Alias: - Polite intrusion. Intrude - Alias: - Forced intrusion.
A solid -symbol next to a Soft DSS key means that extension is busy. In full-line mode, you can send them an alert (only to another display phone). This places you on hold against their extension. To alert the extension: 1. Press the display key on the right of the name. The display shows details of the extension's current call. 2. If ALERT does not appear, the extension is busy for reasons other than a call, eg. handset off-hook. 3. Press ALERT. The display shows HOLDING. 4. If INTRUDE appears, you can intrude on the call (see page 13).
Remotely Switching No Calls/Divert On/Off
In full-line mode, Soft DSS keys allow you to remotely switch the extension's NO CALLS or DIVERT ALL on/off. To switch on/off divert all or no calls: 1. Press the -key on the right of the extension name. 2. If ALERT appears the extension is busy. Press the key on the right of the extension name again (press SCROLL if necessary to redisplay the name). 3. Select the option to change; NOCALLS or DIVERT DIVERT does not appear if the extension does not have a Divert All number set). 4. The Soft DSS display shows the new status.

Page 28

Manager-Secretary Setup

Planning Soft DSS Keys

When setting up Soft DSS keys you must decide: How many Soft DSS keys do you want? Half-line mode supports up to 4 keys. Full-line mode supports up to 2 keys but shows more information. What Soft DSS key features do you want to have? You can use half-line mode to make calls only. You can use full-line mode to make calls, send alerts, etc. What type of calls do you want to make/receive? When using Soft DSS keys to make a call, the usage setting of your phone and the phone called determines the type of call. The possibilities are: Standard Call: The same as a normally dialled call. Page Call: The extension called hears a single tone and can then hear you (you cannot hear them). Direct Call: The extension called hears a single tone and then you can hear each other. There are 4 usage settings (Normal, Auto Answer, Voice and Intercom). (See "Changing the Soft DSS Usage" on page 29 for how the different usage settings interact.)

Setting Up Soft DSS Keys

To clear the Soft DSS keys after setup, cancel all the set extensions (see "Changing the Soft DSS Extensions"). To setup Soft DSS keys: 1. Press PROGRAM, SCROLL and then SOFT DSS. 2. Enter the phone's passcode (see page 34). 3. The phone shows NO SOFT DSS KEYS. Press CHANGE until the display mode required appears, then press DONE. 4. Enter the first extension number and then press NEXT. If the right-hand display is blank, you can enter another. If you have entered all the extensions, press DONE. 5. Press USAGE. Press CHANGE until the setting required appears and then press DONE. 6. Press PROGRAM to finish.

Manager-Secretary Setup Page 29
Changing the Soft DSS Display Mode
The display mode sets how many Soft DSS keys you can have; 4 in half-line mode or 2 in full-line mode. Note that if you change mode from half-line to full-line, you lose the last two extensions entered. To set the Soft DSS key display mode: 1. Press PROGRAM and SCROLL. Press SOFT DSS. 2. Enter the phone's passcode (see page 34). 3. Press MODE. The display shows the current mode. 4. To change mode, press CHANGE. 5. Press DONE. The display goes to extension entry. 6. Press PROGRAM to finish.
Changing the Soft DSS Extensions
The Soft DSS features only work correctly with extension numbers. Do not set lines or groups as Soft DSS keys. To set a Soft DSS key extension: 1. Press PROGRAM and SCROLL. Press SOFT DSS. 2. Enter the phone's passcode (see page 34). 3. Press EXTNS. to display the first number set. To cancel the number, press CANCEL. To display the next number, press NEXT. To enter a new number, press NEXT until the top-right display goes blank, then enter the number. 4. Press PROGRAM to finish.
Changing the Soft DSS Usage
When using Soft DSS Keys to make a call, the usage setting of the two phones determines the type of call that occurs (see diagram). The phone's usage setting affects all of its Soft DSS keys. The system treats extensions with no Soft DSS Keys as set to NORMAL CALL. To set the soft DSS key usage: 1. Press PROGRAM and SCROLL. Press SOFT DSS. 2. Enter the phone's passcode (see page 34). 3. Press USAGE. The display shows the current setting. 4. To change the current usage, press CHANGE. 5. Press PROGRAM to finish.

Page 30

Changing the Ringer Volume
While altering the volume, the phone rings. To change the ringer volume: 1. Press PROGRAM and then RINGER. 2. Enter the phone's passcode (see page 34). 3. Press VOLUME. The display shows a slider. Adjust this using the -keys on its left (softer) or right (louder). 4. Press PROGRAM to finish.
Changing the Ringer Sound
The ringer sound contains three tones. You can adjust the 'mix' of these to achieve your own distinctive ring. While doing this the phone rings. To change the ringer sound: 1. Press PROGRAM and then RINGER. 2. Enter the phone's passcode (see page 34). 3. Press SOUND. The display shows a slider. Adjust this using the -keys on its left and right. 4. To select another part of the sound to adjust, press TONE. This changes the slider to a different tone. 5. Press PROGRAM to finish.

System Manager Phones Page 39

Changing the Date

Phones with System Manager status can alter the date set on the system and displayed on the phones. The date on phones either displays as day:month:year or just day:month. Your System Manager controls this feature. To set the date: 1. Press SET UP and then DATE. 2. Enter the new date as day, month and year. 3. If entered wrongly, press CANCEL and re-enter. 4. To cancel the change and exit, press ANSWER RELEASE. 5. When finished, press DONE.

Recording ACA Messages

"Once there was an elephant Who tried to use the telephant No! No! I mean an elephone Who tried to use the telephone" Laura Elizabeth Richards.
Phones with System Manager status can play and record the messages used on Automatic Call Announcer (ACA) modules. Note that while using these functions, any features that use the ACA module will not run. The system uses ACA modules in two ways. It plays to external callers waiting to be answered. It also uses them for system and personal alarms. To play/record an ACA module: 1. Press SET UP and then ACA MSG. Dial the directory number of the module. If the module is locked, press CHANGE to unlock it. 2. To play the current recording: Press PLAY to start the module. Press STOP to stop the module. 3. To select the recording source: Press SOURCE. Press CHANGE until the source required; TERMINAL (the DT phone) or INPUT FROM EXT (the control cabinet jack socket). When selected, press DONE. 4. To record from the selected source: Press RECORD and when the phone asks for confirmation press RECORD again. Record the message and then press STOP. 5. When completed, press SECURE to relock the module so that it can be used.

Page 40

Good Phone Usage

General Phone Usage

The phone provides a quick method of communication. However, think carefully about how you use it. Your phone manner is a key part of the company's and your image. Speak clearly and maintain a friendly manner. Position the phone within easy reach for use. Keep a pen and paper near the phone and use them. Keep a list of company and external numbers handy or use the INDeX function (see page 9). If you have to talk to someone else in the office during a call, inform the caller and then use MUTE or HOLD. Avoid giving your operator unnecessary work: Transfer callers yourself rather than via the operator. Keep your System Manager informed of changes in your department, so that they can keep your pickup groups, phone directories, etc. up to date.

an Index to be to every book, that I proposed to bring a Bill into parliament to deprive an author who publishes a book without an Index of the privilege of copyright ; and, moreover, to subject him, for his offence, to a pecuniary penalty" Lord Chief Justice Baron Campbell 1861.
INDeX 8.0 - DT 3/4/5 Telephone Guide
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Lucent Technologies before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Lucent Technologies, or others. All trademarks acknowledged. SDX and INDeX are registered trademarks of Lucent Technologies. Lucent Technologies 1999.
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