3. 4. 5.

Previous/Next Page: Move through the different pages of the call handling, speed dials and call log screens. Also used to move the cursor during data entry. MESSAGES: Access your mailbox. Call Handling Buttons: HOLD: Red button used to place a call on hold. TRANSFER: Transfers a call to another phone. CONFERENCE: Sets up conference calls with more than one other person. DROP: Drops the current call or, if on a conference call, drops the last person to join the conference. REDIAL: Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending on configuration via the Options menu.
Dial Pad: Standard 12-button pad for dialling phone numbers. Volume Controls: Adjusts the speaker, handset, headset, or ringer volume depending on which is currently in use. Handset and Headset Sockets: Used for connection of the handset and optional headset. MUTE: Turns the microphone on/off. When in use, the associated light is on and the caller cannot hear you. HEADSET: Switches from handset to headset. The light associated with this button turns on when the headset is active. SPEAKER: Access the speakerphone. The light associated with this button turns on when the speakerphone is

8. 9. 10. 11.

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active. Note that while the speakerphone is active the handset is muted. 12. EXIT: Returns you to the main call handling screen.
13. Softkeys : Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them.
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1.1 Call Appearance Keys

Normally, the first page of the main call handling screen contains three keys set as 'Call Appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. An underscored call appearance key (e.g. a=) indicates that the line is active.
Your system administrator can allocate a Call Appearance key with: A Bridged Appearance A bridged appearance key matches the status and operation of the call appearance key on a pre-defined colleagues phone. Hence, you can pick-up, make and receive calls on behalf of your colleague. A Line Appearance An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls. Call Coverage Appearance A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you can pick-up calls on behalf of your colleague.

For details of Bridged, Line and Call Coverage Appearance keys set-up and their operation, refer the IP Office Key and Lamp Operation manual. Having more than two Call Appearance keys is very useful. When holding a call, you can answer or make another call and then switch between calls, transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next Call Appearance key. CAUTION Although the system administrator can replace the Call Appearance Keys with Bridged, Line and Call Coverage Appearance` Keys, this would severely restrict the use of features such as conference and transfer. It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings.
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1.2 Call Appearance Key Icons
The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on HOLD) of each call. Icons also indicate whether a feature has been activated for a particular button. Incoming Call: A symbol next to a Call Appearance key indicates an incoming call. Connected: A symbol next to a Call Appearance key indicates that it is the currently connected call. The caller's phone number (if available) is also shown. To put the call on hold, press HOLD. An H is displayed. On HOLD: A symbol next to a Call Appearance key indicate a call on hold. To take the call off hold and put any other current call on hold, press. Function Active: The button to the left or right of the function key is active.

1.3 Logging On

Your administrator has created your initial configuration so that you will be automatically logged on to your home extension. However, you may be required to log in for the following reasons: Forced login - if your configuration does not allow automatic login to your home extension. To use an extension other than your own (hot desking) If you, or somebody else, has logged you out of your extension.
Note When hot desking, any short codes you have setup on your home extension will be passed to the extension you have logged on to. Certain information such as speed-dials and call log are telephone model dependent, and will not be passed to the new extension. You will be able to hot desk to extensions on remote sites only if the Small Community Advanced Networking License is installed on that system. Contact your Systems Administrator.
To login to your home extension (forced login), enter *35*P#, where 'P' is your login code.
To login at another extension (hot desking), enter *35*N*P#, where 'N' is your home extension number and 'P' is your login code.
Notes Your login code, if configured, will be supplied by your Administrator. You have 4 attempts at logging on. If you fail to logon correctly, the message "Invalid" will be shown on the main display and you will hear the busy tone. If you fail all 4 attempts to log on, you must wait 90 seconds before any login will be accepted, whether correct or not.

), and then answer the incoming call by selecting
Note If the Call Appearance for the ringing call is not displayed on the current screen page, press EXIT to return to the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding Call Appearance key.
or If you are a member of a hunt group, you will see a blinking bell icon next to your group name, for example "Sales ". Press Sales to answer the call.
Note To redirect an incoming call, press available. DROP to redirect the call to Forward on No Answer, if set, or voicemail, if
To answer calls at another extension: You can answer from your own phone by using Call Pick-Up; lift your handset and dial: *30 to answer a call ringing anywhere. *31 to answer a call within your group. *32*201# to answer the call for a particular extension, in this example 201.
The default ringing cadences are: Internal calls - single ring cadence External calls - double ring cadence.
These can be changed by your system administrator.
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Call Handling: Answering a Call

2.2 Making a Call

You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. 2. Lift the handset and dial the required number on the key pad. Remember to include the required access code (for example; 9 for an outside line) and listen to the progress of the call. Adjust the speakerphone volume as necessary. To change the volume, press 3. If the call is not answered, press and. The eight volume levels are displayed. DROP.

SPEAKER or

If the call is answered, either speak or pick up the handset and speak to the called party.
To automatically make a call: Do any of the following: To have the phone dial the last number that you dialed, press associated with the call. See Redial 18. REDIAL and then press the function key
Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log
Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Dialling a Speed Dial Number 26.
When the call is answered, either speak or pick up the handset and speak to the called party.

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2.10 Transfer

This feature allows you to transfer a call from your phone to another extension or outside number. 1. With a call in progress, press TRANSFER.
2. When you hear dial tone, dial the number to which the call is to be transferred. Then do one of the following: To transfer the call without announcing it (an unsupervised transfer), press transfer is complete. TRANSFER again. The
To announce the call before transferring it (a supervised transfer), wait for the called party to answer: If the called party is willing to accept the call, press TRANSFER again to complete the transfer. DROP. To return to
If the called party does not wish to accept the call or there is no answer, press the held call, press adjacent to it.
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Call Handling: Transfer

2.11 Conference
The Conference feature allows you to conference other parties (including yourself) into a call. Notes The number of parties allowed in a conference is controlled by your phone system. Two Call Appearance keys are required for the conference feature.
To add another party to a call: 1. 2. 3. Press CONFERENCE The first call is placed on hold temporarily. Dial the number of the person you want to add to the call. Wait for an answer. To add the person to the call, press CONFERENCE again. If the called party does not answer or does not want to join the conference, press call, press adjacent to the held call. Repeat steps 1 through 3 for additional conference connections. and Prev/Next. DROP. To return to the held
To see the details of the different participants in the conference, press
Notes To leave a conference, hang up. To display which conference participants to drop from the conference, press DROP. You can then select the participant to drop by pressing the and Prev/Next buttons to display the participants, then press DROP again.

2.12 Message

MESSAGES is used to access the voicemail system (if installed). Once pressed, the prompts given will depend on the type of voicemail system. For further details refer to the Mailbox Users Guides provided for the different voicemail systems supported by IP Office. The message lamp at the top of the phone stays lit when there are new messages in your voicemail mailbox, or in any other mailbox for which you have been configured to receive "Message Waiting Indication". Note The lamp can also be set to flash when the phone is rung, irrespective of whether you have new messages waiting to be read.
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Chapter 3. Using Speed Dials
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When you locate the entry you want to call, press or next to the entry. If the number shown is external but does not include the external dialling prefix used by your phone system, go offhook, dial the prefix and then press Call.
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Using the Call Log: Making Calls from the Call Log
4.4 Saving a Call Log Entry to Your Speed Dial List
To save a Call Log Entry to your Speed Dial List: 1. 2. Press Log. If Log is not shown, press any.
As default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection. To display different pages of log entries, press When you locate the entry you want to call, press and. or next to the entry.
Press Save. The speed dial editing screen appears, pre-filled with the details from the call log entry. See Adding a New Speed Dial 25.
4.5 Deleting a Call Log Entry
To delete a Call Log Entry: 1. 2. Press Log. If Log is not shown, press any.
By default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively; To display all three options, press More and select All. To return to Missed or Outg, press Back and make your selection. To display different pages of log entries, press When you locate the entry you want to call, press Press and. or next to the entry.

InAns or

3. 4. 5. 6.
Delete. The entry is deleted from the Call Log and the details of the next call are shown. Done. Done.
To return to the main screen, press
To exit the logged call details and return to the main call log screen, press To exit the call log and return to the call handling screen, press EXIT.
To exit the logged call details and return to the main call log screen, press

Cancel.

4.6 Erasing All Logged Calls
The Erase All option, deletes the calls you have selected to log. See Setting Which Calls are Logged

Caution This action also deletes all speed dial entries and phone personalization options. See Default Phone/Erase All Settings 45.
To erase all logged calls: 1. 2. 3. Press Press Log and then press More.
Delete. You are presented with a message asking you to confirm that you want to delete all entries. Erase.
To remove all logged entries, press
Note Loss of power to the phone will cause all call log entries to be deleted.
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Chapter 5. Using Visual Voice
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Visual Voice gives you access to your mailbox using softkeys and, by using the associated feature keys, a more userfriendly option control. Note Visual Voice is only available if Voicemail Pro or Embedded are installed in IP Office.
Visual Voice is accessed by pressing
Voice and then selecting from the displayed options:
Listen - You can have direct access to your voicemail. Message - You can leave a message directly in a mailbox you specify. Greeting - You can listen to, change or delete your greeting message. Password - You can change your voicemail password Email - You can view or change your email alert status; <Group> - You can have direct access to voicemails for any group you are a member of; if you are the Group Mailbox Administrator.
Note The email option is only available if Voicemail Pro is installed, and Voicemail Email has been configured for you.
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Using Visual Voice:

5.1 Listen to Voicemail
To listen to your Voicemails or your Group Voicemails: 1. 2. 3. Press Press (25). Voice. Listen (for your messages) or <group name> (for your hunt group messages),for example, Sales
When prompted, key in the password. If your extension has been configured as a trusted source, the password will not be required. Note - If you do not have the required password, contact your administrator. You will be presented with the following message categories for your messages: New (5) Old (7) Saved (13) Note - The total number of messages in each category is displayed in brackets.
Use the feature key to select the category, for example
The first message in the selected category will play; and the following message handling feature key options are displayed: Next - Plays next message. << >> - rewinds current message by 5 sec fast forwards current message by 5 sec
Pause- pauses the current message/resumes playing Delete - Delete the current message. Save - Change the current message's category to 'saved' Previous Plays previous message Copy- Copy the message to another mailbox or mailboxes. If selecting more than one mailbox, the entries must be separated with a #.
To add a covering message to the copied voicemail. 1. 2. 3. 4. 5. 6. Press Press Copy, and add the recipients. The feature keys change to the copy options. Pre-Rec.

Record your message. Press Press Press Stop. Listen to check your message. You can change the message by selecting Pre-Rec again. Send.
Note Depending on the number of feature keys available, you may need to use the scrolling facility to see all of the options.
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5.2 Send a Voicemail

To send a message to another person or Group: 1. 2. 3. 4. 5. Press Press Press Press Voice. Message and dial the extension of the person or Group. Message again. The soft-key Record is displayed. Record. The Stop soft-key is displayed. Stop.
Record your message and when finished, press
After recording your message, the following soft-key options are displayed: Listen - Listen to the message you just recorded. Record - Re-record your message. Others - Add other recipients; each entry separated by a #. Then press Submit - Submit (send) the message. EXIT to return to the main display. Done.
When you have submitted your message, press

5.3 Voicemail Transfer

You can transfer a call to another user's mailbox. To transfer the call to another mailbox: 1. 2. 3. Press Voice.
Key in the user's extension number. Press Vmail Transfer.
The call will be transferred directly to the users mailbox; the extension is not alerted.
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Using Visual Voice: Voicemail Transfer
5.4 Changing Your Greeting
You can listen to, change and save your personal greeting. Note Visual Voice only modifies your Personal Greeting for All Calls.
To change your mailbox greeting: 1. 2. Press Press Voice. Greeting. The following options are then displayed on the soft-keys.
Record - starts recording. Listen - to hear your current greeting. Submit - saves the new greeting. Delete - deletes your current greeting.
To listen to your current Greeting: 1. Press Listen.
To Record a new Greeting: 1. 2. 3. 4. 5. Press Record. The Stop soft-key is then displayed. Stop.
Record your Greeting and then press Press Press Press
Listen to hear the message you have just recorded; re-record if you are not satisfied with the Greeting. Submit to save the new Greeting. EXIT to return to the main display.
5.5 Changing Your Mailbox Password
Note When changing your mailbox password it is advisable not to use sequential numbers (1234, 6789, 8765, etc.) or existing extension numbers.
To change your Mailbox password: 1. 2. 3. Press Press Voice. Password. Done.
When prompted, key in your new password (minimum of 4 digits) and press
The display will exit to the main display if the change was accepted. Otherwise you will be prompted to try again.
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5.6 Email Alerts

The Email option is displayed if: You have Voicemail pro installed and Voicemail Email has been configured for you.
To view or change the current email alert status: 1. 2. 3. Press Voice.

To change the language: 1. 2. 3. 4. 5. To exit any other mode, press Press Press Press Option. Language. A menu listing the available languages appears, with the current language underlined. or next to the language required. The screen text changes to the language selected. EXIT and then press any below the display.
Do one of the following: To save the settings and return to the Options menu, press or To return to the options menu without saving any changes, press or Save. You will hear a confirmation tone. Cancel.
To return to the call handling screen without saving any changes, press
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Changing Options: Language
6.7 Automatic Gain Control (AGC)
Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. To access Automatic Gain Control: 1. 2. 3. 4. To exit any other mode, press Press Press or Option. until a menu listing the current handset, headset and speaker AGC options is displayed. next to it. EXIT and then press any below the display.
To toggle a particular setting between Yes and No, press Alternatively; To underline a device type's current setting, press setting, press Yes/No.
next to it. To change the value of the currently underlined
Do one of the following: To save the settings and return to the Options menu, press or Save. You will hear a confirmation tone. Cancel.
To return to the Options menu without saving any changes, press or To return to the call handling screen without saving any changes, press
6.8 Default Phone/Erase All Settings
The Erase All option allows you to reset all personalized settings entered through the phone's Option menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists. To erase all settings: 1. 2. 3. 4. To exit any other mode, press Press Press or Option. until a menu entitled "Select item(s) to erase" is displayed. next to an item, is shown next to selected items. The items EXIT and then press any below the display.

To select/de-select an item for erasure, press selectable for erasure are:
Speed Dials: Selects for erasure all speed dials set in the phone's SpDial store. Call Log: Selects for erasure all entries in the phone's call log. User Labels: Selects for erasure all customized function key labels. Language: Selects to default the phone's language setting back to default. Options: Any for erasure or defaulting all other phone options. All: Selects for erasure or defaulting all of the above. Erase or Done. Cancel.

Press Press

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Chapter 7. Function Keys

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Both the , function keys and soft keys can be used to access a range of system features. The display adjacent to the key shows the feature name. Some of these features are default features supported by the phone (e.g. SpDial, Log, Option and Label on the soft keys) and are always available. Others are system features that can only be programmed by the system administrator for function keys. The main screen has two pages. This means that the six features. To move between pages, press and. and keys on each page could be used for up to twelve
Programming your own functions: If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys, you can select and program a number of feature against keys yourself. See Function Key Programming 49. The full range of possible features can only be programmed by the system administrator. Changing the labels of the Function Keys: You can personalize the text labels shown next to the function keys, including those programmed by the system administrator. See Changing Function Key Labels 53.
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Function Keys:

7.1 Function Key Programming
If any one of the keys on the phone is programmed with an Admin or Admin 1 feature key, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your system administrator and would appear on a menu screen that is similar to the following:
The two tables below list the user programmable features available from Admin and Admin1. For full details of how each function works see Display Key Features. Admin: The programmable functions available via an Admin key are: Name Acct AD Admin AutCB CFrwd CPark CPkUp Dir DPkUp Drop GrpPg HdSet HFAns HGNS+ RPark Prog RngOf SAC Spres Timer TmDay Description Account Code Entry Abbreviated Dial Self-Administer Automatic Callback Call Forwarding All Call Park Call Pickup Directory Directed Call Pickup Drop Group Paging HEADSET Toggle Internal Auto-Answer Set Hunt Group Night Service Call Park to Other Extension Abbreviate Dial Program Ringer Off Send All Calls AD Suppress Timer Time of Day No No No Yes Yes Yes No No No No No Yes Yes Yes Yes No Yes Yes Yes Yes Yes Toggles Data Optional Yes No No Optional Optional No No Yes No Yes No No Yes Yes Yes No No No No No

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In addition to the above, there is a key labeled Expl? This key enables you to change the display from the shorthand version displayed at default to a longhand version. See Shorthand Programming Mode 51 and Longhand Programming 52 respectively. Admin1: The programmable functions available via an Admin1 key. Name Park <User> <Group> <Number> Flash Description Park User Group Dial Hook Flash Toggles No No No No No Data Yes Yes Yes Yes No
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Function Keys: Function Key Programming
7.2 Shorthand Programming Mode
1. 2. Press Admin or Admin 1. See Function Key Programming
The Admin or Admin1 menu appears, similar to the following: Admin Pages
With the exception of Expl?, the names shown are the features that you can assign to soft keys. When Admin has been selected, you can display the full name of the feature by pressing Expl?. See Longhand Programming 52. Admin1 Page
Similarly, when Admin1 is pressed, you can assign any one of the functions shown to a soft key. 3. 4. 5. 6. 7. On the Admin pages, press and to move through the list of features.
When the function required is shown, press the adjacent
If the function requires some data to be entered, [ ] is shown at the bottom of the display. Enter the data using the normal phone keypad. The upper part of the display reverts to showing the functions currently assigned to To select the display key against which to program the new function, press Caution or. and.
Do not select the slot used for the Admin function. Replacing this function will lock the phone for further programming until reset through the telephone system.
If the display slot is not already used, the display shows BUTTON PROGRAMMED!. To end programming, press EXIT. Cont.
To continue programming other functions, press
Repla, Keep and Delet are shown along the right-hand edge of the display. Press Repla displayed. to replace that existing function with the one just programmed. BUTTON PROGRAMMED! is.
To keep the existing function and forget the function just programmed, press Keep To delete the existing function and forget the function just programmed, press Delet
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7.3 Longhand Programming Mode
1. 2. 3. 4. 5. 6. 7. Press Admin or Admin 1. See Display Key Programming.
To switch to longhand programming mode, press Expl? Press Next
until the required function required is shown, then press Selct
If the function requires some data to be entered, [ ] is shown at the bottom of the display. Enter the data using the normal telephone keypad. The upper part of the display reverts to showing the functions currently assigned to each To move between the pages of display keys, press and. and.

6. 7.

When the new name is set as required, press changes, press Cancel. Select another button to re-label or press
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Chapter 8. System Features
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As well as your phones specific features, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public phone network.

8.1 Ring Back

If your system administrator has allocated you the Ring Back When Free feature and you call an extension that does not answer or is busy, you can: 1. 2. Press ring. RBak to set a callback on that extension. When the extension you called becomes free, your phone will
Lift the handset and the extension is called automatically.

8.2 Call Forwarding

Your calls can be forwarded to another extension or an external number when: or or You are away from the office (e.g. when you are on holiday). Your extension is busy (on all Call Appearance keys). You are away from your desk (on no answer).
The following options are available for call forwarding: To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example). To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. The letter D is displayed. To switch it off, dial *02. To switch Forward On Busy On, dial *03. To switch it off, dial *04. To switch Forward On No Answer On, dial *05. To switch it off, dial *06. To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional only. To Cancel All Forwarding, dial *00.
Note Cancelling all forwarding will also cancel any Diverts

you have set.

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System Features: Call Forwarding

8.3 Divert

You can divert your calls to another extension using Follow Me. Unlike Forward, Follow me can only be used to divert calls to another internal extension on the same IP Office.
Note If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.
To use Follow-Me-Here from another extension: In this case, N is your home extension Dial *12*N# from the extension you are temporarily using. Dial *13*N# to re-direct the calls back to your own extension, before you return to it.
To use Follow-Me-To from your home extension: In this case, N is the extension to which you want your calls diverted. Dial *14*N# from your own extension. Dial *14*# to cancel either feature from your own extension.
Notes If you use the option Cancel All Forwarding
, your Follow Me will also be cancelled.
Follow Me does not apply to the following call types: Voicemail Callback Automatic Call Back HOLD or Park return.
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8.4 Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list: To switch Do Not Disturb on (with or without exceptions), dial *08. An N is displayed. To switch it off, dial *09. To add a number to the exception list, dial *10*N#. To delete a number from the exception list, dial *11*N#.
Note Your callers, other than your exceptions, either hear busy tone or are re-directed to your voicemail. The only call that will ignore the Do Not Disturb rule will be one where you were the original caller, then performed an unsupervised transfer to another extension. If that extension does not answer, the call will be re-directed to you as the originator.

8.5 Parking Calls

You can park one or more calls; allowing you to make and receive other calls. You can also arrange for the parked call to be retrieved by another extension. The system only allows calls to be parked for a short while before reconnecting them to the user who parked the call; the default setting is 5 minutes. Once the set time is reached, the parked call will ring back if your extension is idle.
Note To park a call using the short codes, the call must first be put on Hold
To park a call to be picked up by any extension: Dial *37*N# - Where N is the slot id you have assigned. Inform your colleagues of the parked call and the slot id you have assigned.
To Un-park a call from another extension: Dial *38*N# - Where N is the assigned slot id.
To Park a call to your local extension: Dial *37*# When you park a call to your local extension, it is automatically given a slot id number based on your extension number followed by 0. If you park another call, it is given your extension number followed by 1 and so on up to 9. For example: if your extension is 201, the first parked call will be given the slot id 2010.

To Un-park a call on your local extension: Dial *38*# - If you have more than one call parked, the call parked first will be the first call to be unparked
Note Feature keys can be setup to park and un-park calls. If required, contact your administrator.
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System Features: Parking Calls

8.6 Private Call

The Private Call feature is used to prevent any intrusions during the call. Private call can be activated either before or during a call and will set the phone status to 'cannot be intruded' until you switch the Private Call feature off. If you place an intrusive call to an extension with Private Call on, you will hear the Number Unobtainable tone. Note Private call is not a default feature. If you require this option, contact your administrator.

8.7 Voicemail

You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback. Note Not all systems support voicemail or have voicemail installed.
The following options are available for voicemail: To switch voicemail on, dial *18. To switch it off, dial *19. To retrieve your voicemail, dial *17. To turn Voicemail Ringback on, dial *48. To turn it off, dial *49.
Dialling a number while listening to your messages invokes further facilities: Once messages have been delivered, they are held on the system for 24 hours (this is fixed for Voicemail Lite, but can be varied by your system administrator if your IP Office is equipped with VoicemailPro). You can collect your voicemail from another extension by using the PIN your system administrator has set up for you. You can collect your messages if you are out of the office, by either dialling from a number that has been registered for the purpose or by dialling your extension number and PIN when prompted. If validation is successful, then dial 2 to retrieve your mail. The system administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated.
Page 59 15-601076 Issue 06a (16 July 2009)

8.8 Default Short Codes

The following are the normal default short codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N, where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on. *00 *01 *02 *03 *04 *05 *06 *07*N# *08 *09 *10*N# *11*N# *12*N# *13*N# *14*N# *15 *16 *17 *18 *19 *20*N# *21*N# *29 *30 *31 Cancel All Forwarding Forward Unconditional On Forward Unconditional Off Forward on Busy On Forward on Busy Off Forward on No Answer On Forward on No Answer Off Forward to Number Do Not Disturb On Do Not Disturb Off Do Not Disturb Exception Add Do Not Disturb Exception Delete Follow Me Here Follow Me Here Cancel Follow Me To Call Waiting On Call Waiting Off Voicemail Collect Voicemail On Voicemail Off Set Hunt Group Night Service Clear Hunt Group Night Service Toggle Calls Call Pick Up Any Call Pick Up Group *32*N# *33*N# *34 *35*N# *36 *37*N# *38*N# *39 *40 *41 *42 *43 *44 *45*N# *46 *47 *48 *49 *50 *51 *52 *53*N# *57*N# *70*N# *71*N# Call Pick Up Extension Call Queue HOLD Music Extn Login Extn Logout Park Call Ride Call Relay On Relay Off Relay Pulse Relay On Relay Off Relay Pulse Call Steal Call Steal CONFERENCE Add Voicemail Ringback On Voicemail Ringback Off Forward Hunt Group Calls On Forward Hunt Group Calls Off Clear Call Call Pickup Members Forward on Busy Number Dial Physical Extn by Number Dial Physical Extn by ID