IP Office 5420 + EU24 Users Guide 40DHB0002UKEG Issue 4 (9th February 2004)

Page iv - Contents

IDial - Dial Intercom.....42 Inclu - Dial Inclusion....42 Intru - Call Intrude.....42 Listn - Call Listen.....42 Login - Extn Login.....42 Logof - Extn Logout.....43 Music - Hold Music....43 NATim - Set No Answer Time....43 OCSeq - Set Outside Call Sequence....43 Page - Page.....43 Park - Park (#).....44 Park - Call Park to Other Extension (!)....44 PCall - Priority Call....44 PhyEx - Dial Physical Extension by Number....44 PickA - Call Pickup Any....45 PickG - Call Pickup Group.....45 PickM - Call Pickup Members....45 Prog - Abbreviated Dial Program (!)...46 Quota - Clear Quota....46 Queue - Call Queue....46 RBak+ - Ringback When Free....46 RBak - Cancel Ringback When Free....47 RBSeq - Set Ringback Sequence....47 Recor - Call Record.....47 Relay - Relay Pulse.....47 Rely+ - Relay On.....47 Rely- - Relay Off.....48 Resum - Resume Call....48 Rtriv - Retrieve Call.....48 Ride - Ride Call....48 RngOf - Ringer Off (!).....49 SAC - Send All Calls (!)....49 Spres - AD Suppress (!)....49 Steal - Call Steal.....50 SusCW - Suspend CW.....50 Suspe - Suspend Call.....50 Timer - Timer (!)....51 TmDay - Time of Day (!)....51 Toggl - Toggle Calls....51 VMRB- - Voicemail Ringback Off....51 VMRB+ - Voicemail Ringback On....51 VMCol - Voicemail Collect.....52 VMOff - Voicemail Off.....52 VMOn - Voicemail On.....52 WUTim - Set Wrap Up Time....52

System Features... 53

Introduction..... 53 Making Calls.... 53 Answering Calls.... 53 Call Waiting..... 54 Call Forwarding.... 54 Diverting Calls.... 54 Do Not Disturb..... 54 Voicemail..... 55 Default Feature Codes.... 55
EU24 Expansion Module.. 56
EU24 Overview.... 56 Connection.... 56 Using the EU24 Expansion Module... 57
Viewing the Alternate Display... 57 Page iv - Contents IP Office 5420 + EU24 Users Guide 40DHB0002UKEG Issue 4 (9th February 2004)
Contents - Page v Selecting a Call Appearance/Feature Button... 57 Understanding Call Appearance/Feature Button Status Icons... 57

Index.... 58

Contents - Page v
Page 6 - Overview of the 5420

The 5420 Telephone

Overview of the 5420

It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings.
IP Office 5420 + EU24 Users Guide 40DHB0002UKEG Issue 4 (9th February 2004) The 5420 Telephone - Page 7 Call Appearance Keys
Page 8 - Call Appearance Keys

System Features

System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two self administrator features that will enable you to add System Features to your soft Function Keys. Refer to Function Keys on page 23 for details of the System Feature that can only be allocated to you by your System Administrator. In addition, there are a number of System Features that you can always access yourself by the use of short codes. Refer to System Features on page 53 for details of System Features that you can always access yourself by dialing short codes, e.g. *17 to listen to your VoiceMail messages.
Call Appearance/Function Key Icons
The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button. Incoming Call: A symbol next to a call appearance key indicates an incoming call. Pressing the adjacent key answers the call and puts any other current call on hold. Connected: A symbol next to a call appearance key indicates that it is the currently connected call. The caller's telephone number (if available) is also shown. Pressing the adjacent key puts the call on hold. An H is also shown on the display. On Hold: A symbol next to a call appearance key indicate a call on hold. Pressing the adjacent key takes the call off hold and puts any other current call on hold. Function Active: or The button to the left or right of the function key is active.
Page 8 - The 5420 Telephone Call Appearance Keys

Answer a Call

Basic Call Handling Features - Page 9
Basic Call Handling Features
When a call arrives at your 5420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call: Do one of the following: If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone on page 10). If you are active on a call already, place the active call on hold (Hold on page 11), and then answer the incoming call. If the call appearance for the ringing call is not displayed on the current screen page, use to return to the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding call appearance button.

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call. To put an existing call on hold: Hold or the Call Appearance button with the symbol against it. The 1. Press symbol changes to ; showing that the line is on hold. 2. Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected. To return to the held call: 1. If you have a call in progress, then first put that call on hold as above. 2. To retrieve a held call, simply press the Call Appearance button with the Note:

against it.

After a pre-set time (defined by your System Administrator), you are reminded that you have a call on hold by the hold icon changing for a few moments to and the phone ringing.
Also see Transfer on page 12. IP Office 5420 + EU24 Users Guide 40DHB0002UKEG Issue 4 (9th February 2004) Basic Call Handling Features - Page 11 Speed Dial

Page 12 - Transfer

Transfer
The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. With a call in progress, press Transfer or Hold. 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. If the transferred call is not answered within a preset time, it is returned to you. To announce the call before transferring it, wait for the called party to answer. If the called party is willing to accept the call, press Transfer again to complete the transfer. If the called party does not wish to accept the call, press Drop. You can return to the held call by pressing its call appearance button. If the line is busy or if there is no answer, press Drop. You can return to the held call by pressing its call appearance button. To transfer a new call to a held call using Conference: 1. With a call in progress and you wish to make an enquiry call or another call arrives, press Hold. Make or answer the second call. The second call requires to be transferred to the first held call. Conference and then 2. To transfer the new call to the held call, press Drop. The transfer is complete.

Conference

The Conference feature allows you to conference other parties (including yourself) into a call. Notes: 1. The number of parties allowed in a conference is controlled by your telephone system. 2. Two Call Appearance keys are required for the conference feature. To add another party to a call: 1. 2. 3. Press Conference. Dial the number of the person you want to add to the call. Wait for an answer. If the called party does not answer or does not want to join the conference, press Drop. Conference again. To add the person to the call, press You can return to the held call by pressing its call appearance button. Repeat steps 1 through 4 for additional conference connections.

Using the Call Log - Page 17
You can make calls directly from the call log. Whilst in the call log you can still make a Speaker and dialing a new call. Similarly, you call by going off-hook, pressing can still receive calls and handle them using the dial pad key functions.

Viewing the Call Log

1. 2. Press Log. If Log is not shown, press any Soft Key. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection. Press and to display different pages of log entries. Done. To exit the call log and return to the previous screen press To exit the call log and return to the call handling screen press Exit. To view the details of a particular log entry, press the or key next to the entry. Press Done to return to the previous screen.
Making Calls from the Call Log
1. 2. Press Log. If Log is not shown, press any Soft Key. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection. Press and to display different pages of log entries. When you locate the entry you want to call, press the or key next to the entry. Press Call make the call. If the number shown is external but doesn't include the external dialing prefix used by your telephone system, go off-hook, dial the prefix and then press Call.

3. 4. 5.

Saving a Call Log Entry to Your Speed Dial List
1. 2. Press Log. If Log is not shown, press any Soft Key. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection. Press and to display different pages of log entries. When you locate the entry you want to call, press the or key next to the entry. Press Save. The speed dial editing screen appears, pre-filled with the details from the call log entry. See Adding a New Speed Dial on page 15.

Page 18 - Using the Call Log Using the Call Log

Overview of 5420 Options

Changing the 5420 Options - Page 19
Changing the 5420 Options
The options menus are accessed by pressing adjust a number of 5420 features. Option. These menus allow you to
To select an option: or next to it 1. Press the 2. The key actions change according to the current available actions. 3. 4. To exit and return to the normal call handling screen press Exit. Whilst in the options menus, you can still make and receive calls using the telephone keypad controls.
The options are: Ring Options: Sets the: The ringing used by your 5420. Toggles the message lamp on/off to show when you have an incoming call. Toggles the Show Phone Screen option on or off. See Ring Options on page 20. Contrast: Adjust the display contrast. See Adjusting the Display Contrast on page 20. Log Setup: Configure which calls appear in the call log. See Setting Which Calls are Logged on page 18. Miscellaneous: Enables you to select to remain in your Speed Dial Menu during call handling. Self Test: Test the phone. See Using Self Test on page 21. Display Mode: Select the order in which functions are shown against display keys. See Display Mode on page 24. Erase : Reset the telephone to its default settings. See Default Phone/Erase All Settings on page 21. Language: Select the phone's display language. See Language on page 22. Press to display: Handset AGC/Headset AGC: Switch handset/headset automatic gain control on/off. See Automatic Gain Control (AGC) on page 22. IP Office 5420 + EU24 Users Guide 40DHB0002UKEG Issue 4 (9th February 2004) Changing the 5420 Options - Page 19 Overview of 5420 Options
Page 20 - Selecting Personalized Options
Selecting Personalized Options

Ring Options

The Ring Options menus allows you to: Choose a personalized ringing pattern for your telephone. Note: If you receive a call while selecting a ring pattern, you are automatically returned to the call handling screen. Set the message lamp to flash when you receive a call. Set the telephone to revert to the call handling screen when you are setting up/using Speed Dial, Call Log, etc. To change the ring pattern: You can choose from among eight different ring patterns. This alters the tone and style of ringing used by the 5420, e.g. the number of rings will still vary according to the type of call. 1. Press Option. 2. Press Ring Options followed by Ring Pattern. A menu with the current ring pattern appears. or keys or press a dial pad key 3. To select a ringing pattern use either the between 1 and 8. You will hear the selected ringing pattern. 4. To hear the ringing pattern again press Play or repress the dial pad key. Save. You will hear a When you have selected a ringing pattern, press confirmation tone and be returned to the options menu. If you want to return to the options menu without changing the ring pattern, press Cancel. To set the Flash Message Lamp: 1. Press Option. 2. Press Ring Options and set Flash Message Lamp to Yes or No. When set to Yes the Message lamp will flash when you receive a call. Changing this option does not affect the voicemail visual indicator feature. To set the Show Phone Screen: 1. Press Option. 2. Press Ring Options and set Show Phone Screen to Yes or No. If set to Yes then, when you are setting up/using Speed Dial, Call Log, etc, you are automatically returned to the call handling screen when you receive a call.

ClrCW - Clear CW

Clears the current connected call and connects any waiting call. This feature is not applicable when working with multiple Call Appearance lines. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. Pressing ClrCW disconnects the extension's current call and connects any waiting call.
[User | Digital Telephony | Advanced | Call | Clear CW]
CnfRV - Conference Meet Me
Allows the extension to join a specified conference. This function requires the conference number to be entered when programmed. That number is then shown next to CnfRV. This function cannot be programmed through the phone by the user. Pressing CnfRV places the extension into the specified conference. Note that the number of conference parties allowed at any time is determined by the telephone system.
[User | Digital Telephony | Advanced | Call | Conference Meet Me]

Conf+ - Conference Add

Places all calls held by the extension into a conference. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. Pressing Conf+ places the extension and any calls it has put on hold into a conference. This function will not work if the extension has a current call.
[User | Digital Telephony | Advanced | Call | Conference Add]
Function Keys - Page 31 Function Key Programming
Page 32 - Function Key Programming

CPark - Call Park (!)

Park the current call. This function can be programmed with or without data. This function can be programmed through the phone by the user using an Admin key. If programmed with data, the number entered is shown next to the CPark key and is the number assigned to the parked call. If programmed without data, the key displays just CPark. Calls parked using this key are is assigned a number based on the parking extensions number. For example, extension 290's first parked call is numbered 2900, its next 2901 if 2900 is still parked and so on. If calls are parked using this key, CPark is shown with a symbol. Pressing the key again displays the user's parked calls and allow them to be retrieved. Parked calls are retrieved with the Ride function (page 48). If not retrieved elsewhere, a parked call will recall to the parking extension after a set time.
[User | Digital Telephony | Emulation | Call Park]
See also: Park - Park (#) on page 44. Park - Call Park to Other Extension (!) on page 44. Ride - Ride Call on page 48.

CPkUp - Call Pickup (!)

Answer a call ringing elsewhere on the telephone system. This function does not require any data entered when programmed. This function can Admin key. be programmed through the phone by the user using an The CPkUp call answers (pickup) any call currently ringing on the telephone system. Note: We recommend that this function is only used on systems with a small number of users all in one area. Use of this function on larger system may lead to confusion.

[User | Digital Telephony | Advanced | Set | Set Hunt Group In Service]
HGNS- - Clear Hunt Group Night Service
Returns a hunt group that has been manually put into night service back to normal service. Used with HGNS+ - Set Hunt Group Night Service (!) on page 40. This function requires that the hunt group number is entered when programmed. This function cannot be programmed through the phone by the user. The hunt group number is shown next HGNS-. Pressing HGNS- puts the group back into normal service if in night service.
[User | Digital Telephony | Advanced | Call | Clear Hunt Group Night Service]
Page 40 - Function Keys Function Key Programming

Function Keys - Page 41

HGOS+ - Set Hunt Group Out of Service
Put a specific hunt group out of service mode. This function requires the hunt group number to be entered when programmed. The hunt group number is then shown next to HGOS+. This function cannot be programmed through the phone by the user. Pressing HGOS+ puts the hunt group out of service. Group calls then go to its out of service fallback group if set or, if not answered, to voicemail.
[User | Digital Telephony | Advanced | Set | Set Hunt Group Out Service]
HGOS- - Clear Hunt Group Out of Service
Returns a hunt group that has been manually put into out of service back to normal service. Used with HGOS+ - Set Hunt Group Out of Service on page 41. This function requires that the hunt group number is entered when programmed. This function cannot be programmed through the phone by the user. The hunt group number is shown next HGOS-. Pressing HGOS- puts the group back into normal service if in night service.
[User | Digital Telephony | Advanced | Call | Clear Hunt Group Out Of Service]

Hold - Hold Call

Place the current external call on hold at the central office. This function is not supported in the USA. If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user. Pressing Hold is only supported if the exchange provides a Q.931 hold facility. It is not the same as local hold provided by the telephone system.
[User | Digital Telephony | Advanced | Hold | Hold Call]
See also: Rtriv - Retrieve Call on page 48.
HoldCW - Hold Call Waiting
Place the current call on hold and connects any call waiting. This function is not supported in the USA. This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user. Pressing HoldCW places the current call on hold and connects any call waiting without any ringing.

[User | Digital Telephony | Dial | Dial Physical Extension by Number]
Page 44 - Function Keys Function Key Programming

Function Keys - Page 45

PickA - Call Pickup Any
Pickup any ringing call. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. Pressing PickA answers any call currently ringing on the telephone system. Note: We recommend that this function is only used on systems with a small number of users all in one area. Use of this function on larger system may lead to confusion.
[User | Digital Telephony | Advanced | Call | Call Pick Up Any]
See also: CPkUp - Call Pickup (!) on page 32. DPkUp - Directed Call Pickup (!) on page 35.
PickG - Call Pickup Group
Pickup any ringing call to a group of which the extension is a member. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. Pressing PickG answers any call currently ringing a group of which the extension is a member.
[User | Digital Telephony | Advanced | Call | Call Pick Up Group]
PickM - Call Pickup Members
Pickup any call ringing an extension that is a member of the specified group. This function requires entry of the target group number when programmed or the group name in quotation marks. This function cannot be programmed through the phone by the user. Pressing PickM answers any call currently ringing a member of the specified group. The call does not have to be a call to the group number.
[User | Digital Telephony | Advanced | Call | Call Pickup Members]
Function Keys - Page 45 Function Key Programming
Page 46 - Function Key Programming
Prog - Abbreviated Dial Program (!)
Select and program numbers against display keys. This function can be programmed through the phone by the user using an key. Admin
[User | Digital Telephony | Emulation | Abbreviated Dial Program]
See also: Dial (#)on page 28. AD - Abbreviated Dial (!) on page 29.

Quota - Clear Quota

Clears (resets) the time quota for connections to a specified external data service (eg. the internet). This function requires entry of the service name when programmed. If left blank then the quotas for all services are cleared (reset). This function cannot be programmed through the phone by the user.

[User | Digital Telephony | Advanced | Call | Call Steal]

SusCW - Suspend CW

Suspend the current external call at the exchange and answer the waiting call. This feature is not supported in the USA. If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user. Pressing SusCW is only supported if the exchange provides a Q.931 suspend call facility.
[User | Digital Telephony | Advanced | Suspend | Suspend CW]

Suspe - Suspend Call

Suspend the current external call at the exchange. This feature is not supported in the USA. If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user. Pressing Suspe is only supported if the exchange provides a Q.931 suspend call facility.
[User | Digital Telephony | Advanced | Suspend | Suspend Call]
Page 50 - Function Keys Function Key Programming

Function Keys - Page 51

Timer - Timer (!)
Starts a timer on the phone's display. This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key. The timer is reset for each new call made or answered. When timer mode is selected, a is shown next to Timer.
[User | Digital Telephony | Emulation | Timer]

TmDay - Time of Day (!)

Replaces the user name and number details on the phone display with the date and time. This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key. When time and date mode is selected, a is shown next to TMDay.
[User | Digital Telephony | Emulation | Time of Day]

Toggl - Toggle Calls

Cycle through each of the extension user's current held calls. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. Pressing Toggl puts the user's current call on hold and connects a previously held call.
[User | Digital Telephony | Advanced | Call | Toggle Calls]
VMRB- - Voicemail Ringback Off
Switches voicemail ringback for the extension off. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. The VMRB- key switches voicemail ringback for the extension off.
[User | Digital Telephony | Advanced | Voicemail | Voicemail Ringback Off]
VMRB+ - Voicemail Ringback On
Switches voicemail ringback for the extension on/off. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. The VMRB+ key toggles voicemail ringback for the extension on/off. When on, VMRB+ is shown with a symbol and the extension is called when new messages are left in its mailbox.

[User | Digital Telephony | Advanced | Voicemail | Voicemail Ringback On]
Function Keys - Page 51 Function Key Programming
Page 52 - Function Key Programming
VMCol - Voicemail Collect
Accesses a specified voicemail mailbox to collect or leave messages. This function requires entry of the target mailbox name prefixed by either ? to collect messages or # to leave a message. If just ? or # is entered then the calling extension's mailbox is assumed. This function cannot be programmed through the phone by the user. The VMCol key appears followed by the mailbox name.
[User | Digital Telephony | Advanced | Voicemail | Voicemail Collect]

VMOff - Voicemail Off

Disables access to the users voicemail box. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. The VMOff key switches voicemail operation for the extension off.
[User | Digital Telephony | Advanced | Voicemail | Voicemail Off]

VMOn - Voicemail On

Enables/disables access to the users voicemail box. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. The VMOn key toggles voicemail operation for the extension on/off. When voicemail is on, VMOn is shown with a symbol.
[User | Digital Telephony | Advanced | Voicemail | Voicemail On]

WUTim - Set Wrap Up Time

Sets the extension's busy wrap up time to be inserted between calls. This function requires the time in seconds to be entered when programmed. The value is shown next to WUTim. This function cannot be programmed through the phone by the user. WUTim sets the extension's busy wrap up time to the indicated number of Pressing seconds. This time is used to set a delay between ending one call and the next call ringing the extension (the waiting call may be indicated on the display however).
[User | Digital Telephony | Advanced | Set | Set Wrap Up Time]
See also: NATim - Set No Answer Time on page 43.
Page 52 - Function Keys Function Key Programming

Introduction

System Features - Page 53
As well as your phones specific features, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public telephone network

Making Calls

EU24 Expansion Module - Page 57 Using the EU24 Expansion Module

Page 58 - Index

Abbreviated Dial.. 29 Program.. 46 Absent Text.. 29 Absnt.. 29 Account Code Entry. 29 Acct... 29 AD 29 AD Suppress.. 49 Admin.. 29 Apear.. 30 Appearance.. 30 Aquir.. 28 AutCB.. 30 Auto-Answer.. 39 Automatic Callback.. 30 Intercom. 41 Busy.. 30 Forward Calls.. 36 On Held.. 30 BusyH.. 30 Call Appearance. 30 Forwarding All.. 31 Hold.. 41 Intrude.. 42 Listen. 42 Park.. 32, 44 Park to Other Extension. 44 Pickup.. 32 Priority.. 44 Queue.. 46 Record.. 47 Resume.. 48 Retrieve.. 48 Ride.. 48 Steal.. 50 Suspend. 50 Timer. 51 Toggle.. 51 Call Pickup Any.. 45 Directed.. 35 Group.. 45 Members.. 45 Call Waiting Clear.. 31 Dial.. 33 Hold.. 41 Off... 32 On... 33 Suspend.. 33, 50 Callback.. 30 Cancel All Forwarding.. 37 Ringback When Free. 47 Cfrwd.. 31 Clear CW.. 31 Hunt Group Night Service. 40 Hunt Group Out of Service. 41 Clear Quota.. 46 ClrCW.. 31 CnfRV.. 31 Conf+.. 31 Conference Add.. 31 Rendezvous. 31 CPark.. 32 CPkUp.. 32 CWOff.. 32 CWOn.. 33 CWSus.. 33 DCW.. 33 Dial.. 28 CW.. 33 Direct.. 34 Emergency.. 35 Inclusion.. 42 Intercom.. 42 Physical Extension. 44 Dial Tone.. 35 Dir 33 Dirct.. 34 Directed Call Pickup. 35 Directory.. 33 Display Key Dial.. 28 Group. 28 User.. 28 DNDOf.. 34 DNDOn. 34 DNDX-.. 34 DNDX+.. 34 Do Not Disturb Exception Add.. 34 Exception Delete. 34 Off.. 34 On.. 34 DpkUp.. 35 Drop... 28 DTone.. 35 Emergency Dial.. 35 Emrgy.. 35 Extn Login.. 42, 43, 47 Logout.. 43 Flash.. 35 Follow Me Here.. 39 Here Cancel. 39 To.. 36 To Number.. 39 FolTo.. 36 Forward All.. 31 Cancel All.. 37 Forward Number. 37 Hunt Group Calls Off. 37 Hunt Group Calls On. 37 On Busy Number. 36 On Busy Off.. 36 On Busy On.. 36 On No Answer Off.. 38 On No Answer On.. 38 Unconditional Off. 38 Unconditional On. 38 FwBNo.. 36 FwBOf.. 36 FwbOn.. 36 FwdH.. 37 FwdH+.. 37 FwdOf.. 37 FwNOf.. 38 FwNOn.. 38 FwUOf.. 38 FwUOn.. 38 Group.. 28 Disable.. 40 Enable.. 40 Forward Calls. 37 Night Service.. 40 Out of Service.. 41 Paging.. 38 Pickup. 45 GrpPg.. 38 HdSet.. 39 Headset Toggle.. 39 Here-.. 39 Here+.. 39 HfAns.. 39 HGDis.. 40 HGEna.. 40 HGNS-.. 40 HGNS+. 40 HGOS-.. 41 HGOS+. 41 Hold.. 41 Call Waiting.. 41 Hold Music. 43 HoldCW. 41 Hook Flash. 35 Hunt Group.. 28 Disable.. 40 Enable.. 40 Forward Calls. 37 Night Service.. 40 Out of Service.. 41 Paging.. 38 Pickup. 45 IAuto... 41 ICSeq.. 42 IDial.. 42 Inclu... 42 Inclusion.. 42 Inside Call Sequence.. 42 Intercom.. 41, 42 Internal Auto-Answer.. 39 Intru. 28, 42 Intrude.. 42 Listen.. 42 Listn.. 28, 42 Login.. 42, 43, 47

Index - Page 59

Logof.. 43 Music.. 43 NATime.. 43 Night Service.. 40 No Answer Forward Calls.. 38 Time.. 43 Number Follow Me To. 36 Forward Number. 37 Forward On Busy.. 36 OCSeq. 43 On Busy Forward Calls.. 36 On No Answer Forward Calls.. 38 Out of Service.. 41 Outside Call Sequence. 43 Paging.. 38 Park.. 32, 44 Park to Other Extension.. 44 PCall.. 44 PhyEx.. 44 PickA.. 45 PickG.. 45 PickM.. 45 Pickup Any.. 45 Call.. 32 Directed.. 35 Group.. 45 Members.. 45 Priority Call.. 44 Prog.. 46 Queue.. 46 Quota.. 46 RBak-.. 47 RBak+.. 46 RBSeq.. 47 Recor.. 47 Record Call.. 47 Relay.. 47 Off.. 48 On.. 47 Pulse.. 47 Rely-... 48 Rely+.. 47 Resum.. 48 Resume Call.. 48 Retrieve Call.. 48 Ride.. 48 Ringback Cancel.. 47 Sequence.. 47 When Free.. 46 Ringback Off.. 51 Ringback On.. 51 Ringer Off.. 49 RngOf.. 49 Rtriv.. 48 SAC.. 49 Secondary Dial Tone.. 35 Self-Administer. 29 Send All Calls.. 49 Sequence Outside Call.. 43 Ringback. 47 Set Absent Text.. 29 Hunt Group Night Service.. 40 Hunt Group Out of Service. 41 Inside Call Sequence. 42 No Answer Time.. 43 Outside Call Sequence. 43 Ringback Sequence. 47 Wrap Up Time.. 52 Spres.. 49 Steal... 50 Suppress.. 49 SusCW.. 50 Suspe.. 50 Suspend Call.. 50 Call Waiting Suspend. 33 CW.. 50 Time No Answer.. 43 Wrap Up.. 52 Time of Day.. 51 Timer.. 51 TmDay.. 51 Toggl.. 51 Toggle Calls.. 51 Toggle Headset.. 39 User... 28 VMCol.. 52 VMOff.. 52 VMOn.. 52 VMRB-.. 51 VMRB+. 51 Voicemail Collect.. 52 Off.. 52 On.. 52 Ringback Off.. 51 Ringback On.. 51 Wrap Up Time. 52 WUTim.. 52

Page 59 - Index

Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies have been transferred or licensed to Avaya. All trademarks identified by the or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. Any comments or suggestions regarding this document should be sent to "wgctechpubs@avaya.com". 2005 Avaya Inc. All rights reserved. Avaya Sterling Court 15 - 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel: +44 (0) Fax: +44 (0) Email: contact@avaya.com Web: http://www.avaya.com IP Office 5420 + EU24 Users Guide 40DHB0002UKEG Issue 4 (9th February 2004)