PRODUCT BRIEF
Avaya one-X Deskphone Value Edition

1603 IP Telephone

Avaya one-X is a portfolio of communications solutions that deliver a powerful and consistent communications experience for the end user across a variety of devices and interfaces. Avaya one-X solutions provide Intelligent Access to Intelligent Communications driving enhanced productivity and competitive advantage.
Avaya one-X Deskphone Value Edition is a family of cost effective IP Telephones that deliver familiar features at an attractive price point for the customer with basic communications needs. Designed with the reliability you expect from Avaya, oneX Deskphone Value Edition telephones provide critical features and capabilities not often found in competitively priced models. Avaya one-X Deskphone Value Edition combines traditional telephone features such as LED lights and fixed feature buttons (e.g. conference, transfer, hold) with the latest in user experience features such as softkeys, a navigation wheel and a context sensitive user interface in select models. It also offers as a standard: 2-way speakerphones, backlit displays and multi-line capabilities. Avaya one-X Deskphone Value Edition models feature a stylish design and are a sharp addition to any retail store, branch or corporate office. The Avaya 1603 supports 3 line appearances / feature keys. Each of the buttons includes dual LEDs (red, green) providing explicit status for the user. For a familiar look and feel, the 1603 includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold, mute. In addition, the 1603 includes a 2-way speakerphone. The display on the 1603 measures two lines by 16 characters and is backlit for easier viewing in all lighting conditions. The Avaya 1603 IP Telephone is designed for the Walkup user and basic Everyday user. For a Walkup scenario, the 1603 is used in locations such as common areas in offices, stockrooms, lobbies, or drop-in desks. Users can be building visitors, employees, or even customers who need a phone with a simple, familiar interface. Everyday users typically rely on several forms of communication including voice and email and while they require a quality telephone, they rarely receive more than five or six calls per day. Cubicle workers, sales staff within a retail store are examples of Everyday users. The 1603 fills the telephony needs of the very basic Everyday user, and is especially practical when used in conjunction with Avaya IP Softphone.

And keep in mind:

Security and reliability: With enhanced protection against denial of service attacks as well as improved VLAN separation, the 1603 delivers the high level of security and quality that youve come to expect from Avaya.

Key Features

Hardware:
Backlit display 2.6 diagonal, 2 rows by 16 characters Ergonomic hearing aid compatible handset supporting TTD acoustic coupler 3 line appearance / feature key buttons with dual LEDs (red, green) 2-way speaker phone Message waiting indicator Reversible wedge stand for desktop and wall-mount use. Volume button (separate volume levels in the handset, speaker, and ringer) Avaya Menu button (options and settings access) Redial button Speaker button Mute button Hold button Conference button Transfer button Drop button Single Ethernet (10/100) line interface Optional IEEE PoE 802.3af adapter registers as class 1 device Optional 5V wall-plug local power supply About Avaya
Avaya enables businesses to achieve superior results by designing, building and managing their communications infrastructure and solutions. For over one million businesses worldwide, including more than 90 percent of the FORTUNE 500, Avaya embedded solutions help businesses enhance value, improve productivity and create competitive advantage by allowing people to be more productive and create more intelligent processes that satisfy customers.

Software:

Supports 3 call appearances or administrable feature keys H.323 protocol support Standards-based codec support: G.711, G.726, G.729A/B Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian.

Requirements:

Avaya Communication Manager 3.0 or greater Local or centralized electrical power. Through an 802.3af switch, or local power supply. HTTP file server

Learn More

For more information about how Avaya IP Telephone solutions may be leveraged to help grow revenue and reduce costs, contact your Avaya Client Executive, Avaya Authorized BusinessPartner or visit avaya.com and click on IP Telephony.

For businesses large and small, Avaya is a world leader in secure, reliable IP telephony systems, communications applications and full life-cycle services. Driving the convergence of embedded voice and data communications with business applications, Avaya is distinguished by its combination of comprehensive, world-class products and services. Avaya helps customers across the globe leverage existing and new networks to achieve superior business results.

avaya.com

2007 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by , TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc., with the exception of FORTUNE 500 which is a registered trademark of Time Inc. All other trademarks are the property of their respective owners. 02/07 LB3382

Avaya one-X Deskphone Value Edition 1603 IP Telephone User Guide
16-601444 Issue 1 July 2007

Contents

Contents Notices.... 5 Introduction to the 1603 IP Telephone.. 7
Overview.... 7 About LEDs.... 8 About Icons.... 9 About Paper Labels... 9
About logging in to your telephone.. 10
Logging in to your telephone.... 10 Logging out of your telephone... 10
Making a Call.... 10 Redialing a number... 10 Answering a Call... 10 Muting a Call... 11 Putting a Call on Hold... 11 Transferring a Call... 11 About Conference Calls... 11
Making a conference call... 12 Adding a person on hold to a conference call... 12 Putting a conference call on hold... 12 Dropping the last person added to a conference call.. 12
Getting Your Messages.. 12
Logging into your voice mail... 12
About Bridged Call Appearances... 12
Answering a call on a bridged call appearance.. 13 Joining a call on a bridged call appearance... 13 Making an outgoing call on a bridged call appearance.. 13
About Shared Line Appearances.. 13
Answering a call on a shared line appearance.. 13 Joining a call on a shared line appearance.. 14 Making an outgoing call on a shared line appearance.. 14
About Advanced Telephone Features.. 14 About the Avaya Menu... 14
Adjusting the brightness or contrast of the display.. 15 Changing the ring pattern.... 15 Turning button click sounds on and off.. 15 Turning error tones on or off... 15 Turning visual alerting on or off... 15 Setting Automatic Gain Control... 15 Changing the language... 16
2 Avaya one-X Deskphone Value Edition 1603 IP Telephone User Guide
Contents Viewing Network Information.... 16

Index... 17

Issue 1 July 2007 3
4 Avaya one-X Deskphone Value Edition 1603 IP Telephone User Guide

Notices

Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Note: Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP Phone might cause interference. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759. To locate this document on our website, simply go to http://www.avaya.com/support and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands, and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Avaya support Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

Issue 1 July 2007 5

http://www.avaya.com/support
6 Avaya one-X Deskphone Value Edition 1603 IP Telephone User Guide
Introduction to the 1603 IP Telephone
The 1603 IP telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems. The 1603 IP telephone puts convenient features and capabilities at your fingertips, including a Conference, Transfer, Hold, and Redial button and a menu of options and settings to customize your phone. Not all features described in this user guide may be available on your telephone. If you find that a feature is not available, contact your system administrator.

Overview

Issue 1 July 2007 7
About LEDs 1603 IP Telephone Button/Feature Descriptions

Name Description

Message Waiting An illuminated red light in the upper-right corner of your phone Indicator indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call. Phone Display There are two lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to using the phone. Press the A button to access the Avaya menu. Press the A button twice to exit the Avaya menu. The Avaya menu provides options that allow you to customize phone settings, select the display language, view network information, and log out. Press Redial to dial the last number you dialed. Press Hold to put the active call on hold. Press Conference to add another party to an existing call. Press Transfer to transfer a call to another number. Press Drop to drop the active call. While on a conference call, press Drop to drop the last person added to the conference call. Press + or - on the volume button while active on the handset or speaker to adjust the volume. To adjust the volume of the ringer, press + or - on the volume button while the handset and speaker are inactive. Press Mute to mute a call in progress. To take a call off mute, press Mute again. Press Speaker to use the speakerphone. To take a call off speakerphone, lift the handset. There are 3 buttons that can be programmed by the system administrator as either call/line appearance buttons or feature buttons. Press a call/line appearance button to make or answer a call or resume a call on hold. Press a labeled feature button to enable or disable that feature. Typically, two buttons are administered as call/ line appearance buttons and one button is administered as a feature button. The feature button provides access to an Avaya call management system feature that has been administered for your extension. The green LED next to the feature button indicates if the feature is currently on or off. If the light is on, the feature is on. For more information about Avaya call management system features, see About Advanced Telephone Features.

Avaya Menu

Redial Hold Conference Transfer Drop Volume
Mute Speaker Feature Buttons and Call/Line Appearance Buttons

About LEDs

Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call/line appearance or feature. The status is identified by whether the LED is turned on, off, or blinking as described in the following tables. Table 1. Call/Line Appearance Button LEDs
LED Steady green Slow blinking green Description Call/line appearance is active. Call/line appearance is ringing.
8 Avaya one-X Deskphone Value Edition 1603 IP Telephone User Guide
LED Fast blinking green Very fast blinking green Steady red
Description Call/line appearance is on hold. Conference or Transfer is pending. Call/line appearance is selected and will be used when you go off-hook. It remains steady red while you use the call/line appearance. Call/line appearance is available.
Table 2. Feature Button LEDs
LED Steady green Blinking green Off Feature is active. Feature is pending (request is being processed and not immediately available). Feature is not active. Description
Note: Depending on your call processing system, the feature button LEDs for some features may operate differently.

About Icons

Icons are provided in the phone display to indicate the state of a call and navigation choices. The icons that appear in the phone display are described in the following table. Table 3. Icons in the Telephone Display
Icon Description Call forward, Send All Calls, or EC500 is active. (These features are available if they have been administered for your telephone.) Incoming call is ringing. Call is active. Call is on hold. Call is on soft hold (when using Conference or Transfer feature). Conference is active. Conference is on hold. Scroll up or down for other options.

About Paper Labels

Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change

Issue 1 July 2007 9

Logging in to your telephone
a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information.
About logging in to your telephone
Logging in and out maintains your personal options if you share a telephone with other users or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence.
Log in from the initial screen that prompts you for your extension. 1. 2. 3. 4. Enter your extension. Press # to select OK. Enter your password. Press # to select OK.
Logging out of your telephone
1. Press the A button. 2. Press # to scroll to Log Out. Note: Log Out is not available if you are on a call. 3. Press * to select Log Out. 4. Press * again to confirm.

Making a Call

If you are not on a call, simply dial the number you want to call. 1. Lift the handset, press Speaker, or press an available line button. 2. Dial the number you want to call.

Redialing a number

Press Redial to call the last number dialed.

Answering a Call

When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually. Answer an incoming call in the following ways: If you are not on another call, lift the handset, or press the call/line appearance button whose green LED flashes for the incoming call, or press Speaker to answer using the speakerphone.
10 Avaya one-X Deskphone Value Edition 1603 IP Telephone User Guide

Muting a Call

If you are on another call, press the call/line appearance button whose green LED flashes for the incoming call. Note: If the Auto Hold (Communication Manager) feature is enabled by your system administrator, you can answer another call without first putting an active call on hold. If Auto Hold is not enabled, you must put your active call on hold before answering the incoming call; otherwise, you will drop the active call when you answer the other one.

If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the Mute button light is on, the call is muted. 1. Press the Mute button during a call so that the other person cannot hear you. 2. Press the Mute button again to unmute the call.

Putting a Call on Hold

1. Press Hold to put your active call on hold. Note: The fast blinking green LED next to the call/line appearance button indicates the call is on hold. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 2. To resume the call, do one of the following: If there is more than one call on hold, press the call/line appearance button to resume the call. If there is only one call on hold, press the Hold button or the call/line appearance button to retrieve the call.

Transferring a Call

1. If the call you want to transfer is not your active call, press the call/line appearance button for the call you want to transfer. 2. Press Transfer. Note: The very fast blinking green LED next to the call/line appearance button indicates the call is being transferred. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 3. Dial the telephone number. Note: To transfer the call to a call that is on hold, press the call/line appearance button for the call that is on hold. 4. Press Transfer again or hang up to complete the transfer.

Issue 1 July 2007 11

Making a conference call

About Conference Calls

You can use conference calls to speak with up to three people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature.
1. While active on a call, press Conference. Note: The very fast blinking green LED next to the call/line appearance button indicates the call is being conferenced. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 2. Dial the telephone number. 3. Press Conference to add the person to the existing call.
Adding a person on hold to a conference call
1. While active on a call, press Conference. You hear a dial tone. 2. Press the call/line appearance button of the call on hold. 3. Press Conference again to add the person to the conference call.

Putting a conference call on hold
When you put a conference call on hold, the other parties can still talk to each other. 1. Press Hold during a conference call. Note: The blinking green LED next to the call/line appearance button indicates the conference is on hold. 2. Press Hold to resume the conference call.
Dropping the last person added to a conference call
While active on a conference call, press Drop.

Getting Your Messages

A red light on the upper right-hand corner of your telephone indicates when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions.
Logging into your voice mail
1. To log in to your voice mail, follow the instructions provided by your system administrator. 2. Once you are logged in, follow the voice prompts from your voice mail system.
12 Avaya one-X Deskphone Value Edition 1603 IP Telephone User Guide
About Bridged Call Appearances
Your phone may show a bridged call appearance on the display screen in addition to your own call appearances. A bridged call appearance typically belongs to someone else, but bridging allows you to see if that call appearance is in use, answer calls on that call appearance, or join a call in progress on that call appearance from your telephone. You can also make outgoing calls on a bridged call appearance when it is not in use.
Answering a call on a bridged call appearance
To answer a call on a bridged call appearance, press the call/line appearance button associated with the bridged call appearance. Note: The ringing bridged call appearance may be selected automatically if there are no other active calls. If the ringing appearance is displayed, you can answer by picking up the handset or by pressing the Speaker button. If you are on another call when a call comes in to a bridged call appearance, you may have to select the ringing call appearance button (just like for an incoming call to a primary line).
Joining a call on a bridged call appearance
To join an existing call on a bridged call appearance, press the call/line appearance button associated with the bridged call appearance.
Making an outgoing call on a bridged call appearance
When you make a call on a bridged call appearance, you are using another persons call appearance. The caller ID may show the call as coming from you or coming from the person whose call appearance you are using. If you have any questions about how the name or extension displays to the person you are calling, contact your system administrator. 1. Press the call/line appearance button associated with the bridged call appearance. 2. Dial the telephone number.

About Shared Line Appearances
If your call processing system is an Avaya Distributed Office system and depending on how it is configured, your phone may show shared line appearances on the display screen in addition to your own lines. A shared line appearance is a line that is shared among multiple users. You can answer a call, join a call in progress, and make an outgoing call on a shared line appearance. You can make only outside calls on line appearances. The procedures to answer, join, and make a call on a shared line appearance are similar as those for a bridged appearance. But instead of using another person's line, you are using a shared line.

Issue 1 July 2007 13

Answering a call on a shared line appearance
To answer a call on a shared line appearance, press the call/line appearance button associated with the shared line appearance. Note: The ringing shared line appearance may be selected automatically if there are no other active calls. If the ringing appearance is displayed, you can answer by picking up the handset or by pressing the Speaker button. If you are on another call when a call comes in to a shared line appearance, you may have to select the ringing appearance button (just like for an incoming call to a primary line).
Joining a call on a shared line appearance
To join an existing call on a shared line appearance, press the call/line appearance button associated with the shared line appearance.
Making an outgoing call on a shared line appearance
If you have any questions about how the name or extension displays to the person you are calling when you make an outgoing call on a shared line appearance, contact your system administrator. You can make only outside calls on shared line appearances. 1. Press the call/line appearance button associated with the shared line appearance. 2. Dial the telephone number.
About Advanced Telephone Features
Avaya call management systems provide many advanced telephone features such as Call Forwarding, Send All Calls, Abbreviated Dial buttons, and Extension to Cellular. One of these features can be assigned by your system administrator to the feature button on your telephone. The feature button label identifies the feature that has been assigned for your telephone. For more information about the feature administered for your telephone, and for other features that are available for your extension, contact your system administrator.

About the Avaya Menu

You can use the Avaya Menu to adjust and customize phone settings, select the display language, view network settings, and log out. To access the Avaya Menu, press the A button. To exit the Avaya Menu, press the A button twice. The Avaya Menu has five sub-menus: Screenlets you adjust the display brightness and contrast and turn visual alerting on and off. Soundslets you select your ringing pattern, turn button click sounds on and off, and turn error tones on and off. Advancedlets you select the display language, set automatic gain control on the handset and speaker, or initiate a manual backup/restore if you have a backup/ restore file server. See your system administrator for more information. Network Informationshows a summary of network-related parameters for your phone, such as IP parameters and Quality of Service. Log Outlets you log out of your telephone to prevent unauthorized use during your absence.

14 Avaya one-X Deskphone Value Edition 1603 IP Telephone User Guide
Note: The sub-menus that appear depend on how your extension was administered. Some submenus may not be available.
Adjusting the brightness or contrast of the display
1. 2. 3. 4. 5. Press the A button. Press # to continue. Press * to select Screen. Press # to scroll to Bright or Contrast. Press - or + on the volume button to adjust the brightness or contrast.
Changing the ring pattern
1. 2. 3. 4. Press the A button. Press # to scroll to Sounds. Press * to select Sounds. Press - or + on the volume button to select a ring type. Note: You hear each ring type when you select them.
Turning button click sounds on and off
1. 2. 3. 4. 5. Press the A button. Press # to scroll to Sounds. Press * to select Sounds. Press # to select Next. Press - or + on the volume button to turn button click sounds on and off.
Turning error tones on or off
1. 2. 3. 4. 5. Press the A button. Press # to scroll to Sounds. Press * to select Sounds. Press # to scroll to Error Tones. Press - or + on the volume button to turn error tones on or off.
Turning visual alerting on or off
When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off. 1. 2. 3. 4. 5. Press the A button. Press # to continue. Press * to select Screen. Press # to scroll to Visual Alert. Press - or + on the volume button to turn visual alerting on or off.

Issue 1 July 2007 15

Setting Automatic Gain Control
Automatic Gain Control helps to maintain a constant audio level by automatically increasing or decreasing the gain depending upon the signal level. For high level signals, the gain is reduced and for low level signals, the gain is increased. 1. 2. 3. 4. 5. Press the A button. Press # to scroll to Advanced. Press * to select Advanced. Press # to select AGCHandset or AGCSpeaker. Press - or + on the volume button to turn automatic gain control on or off.

Changing the language

1. 2. 3. 4. 5. 6. Press the A button. Press # to scroll to Advanced. Press * to select Advanced. Press # to scroll to Language. Press * to select Language. Press # to scroll to the desired language. Note: Other languages may be available. Contact your system administrator.

7. Press * to save your selection. 8. Press 4 to confirm or 6 to cancel.
Viewing Network Information
1. 2. 3. 4. 5. Press the A button. Press # to scroll to Network Info. Press * to select Network Info. Press # to scroll to Audio Info, IP Info, QOS, Interfaces, or Miscellaneous. Press * to view information for the item you selected.
16 Avaya one-X Deskphone Value Edition 1603 IP Telephone User Guide

Index A

Advanced Telephone Features features commonly administered. 14 Automatic Gain Control setting.. 16 Avaya Menu about... 14 brightness or contrast.. 15 button click sounds. 15 changing language. 16 error tones.. 15 log out.. 10 network information.. 16 ring pattern. 15 setting automatic gain control. 16 visual alerts. 15
Hold.. 11 conference calls.. 12
Icons in telephone display about.. 9 Incoming Calls answering.. 10 transferring. 11
Language changing.. 16 LEDs about.. 8 Logging in to your telephone. 10 Logging out of your telephone. 10
Bridged call appearance joining.. Bridged call appearances about... answering.. Button Click Sounds turning on and off.. 13 15
Messages retrieving.. 12 Muting Calls.. 11
Network Information viewing.. 16
Call/line appearance button LEDs about.. 8 Conference Calls about... 12 adding a person on hold. 12 dropping the last person. 12 making.. 12 putting a call on hold.. 12
Outgoing calls making a call.. 10 making a call on a bridged call appearance. 13 making a call on a shared line appearance. 14 redialing a number.. 10
Display adjusting brightness.. 15 adjusting contrast. 15

Paper Labels about.. 9

Error Tones turning off.. 15
Redial.. 10 Ring Pattern changing.. 15
Feature button LEDs about.. 8

Issue 1

July 2007
Shared line appearances about... 13 answering.. 14 Shared Line Calls joining.. 14
Telephone display icons about.. 9 Transfer... 11
Visual Alerts configuring.. 15 Voice mail logging in.. 12
18 Avaya one-X Deskphone Value Edition 1603 IP Telephone User Guide