Before you can use the handset to make calls you will need to fit and fully charge the batteries, as described on pages 4 and 5. Please read the notes on pages 2 and 3 before you install the base unit.
If the display is blank Press the button

to switch the handset on

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Contents

Read these notes first 3 Caller Display 14
Choosing a site for the base unit and charger pod 3 Radio signals between handset and base unit 3 Mains power connection 3 Installation and set-up Before you start Electrical safety 6 Interference 6 Out of range warning 6 Switching on and off To switch the handset on and off 7 To lock the keypad 7 Making and answering calls To make a call 8 To answer a call 8 To end a call 8 Earpiece volume 8 Last Number Redial (LNR) 9 Memory dialling 6
To check Caller Display records 14 To return a call 15 To delete Caller Display records 15 To store a Caller Display number in memory 15 Using a multi-handset system To make an intercom call 16 To answer an intercom call 17 To end an intercom call 17 To transfer a call 17 To shuttle between two calls 18 To set up a three-way conference 18 New Call tone 19 To page all handsets from the base unit 19 To register a new handset to your base unit 20 To de-register a handset 21 To select a base unit 21 To register to a different brand of base unit 22 Customising your handset General points 23 Auto-answer 23 Ringer volume and melody 24 Key tone 24 Direct Call 25 To clear all memories 26 To reset the handset 26 Continued overleaf 23 16
To store a number 10 To make a memory call 10 Chain dialling 11 To change a stored number 11 To delete a stored number 11 To use the notebook 12 To store an LNR number in memory 13

Binatone Help Line: 473

E:\Binatone2003\e3400\e3400_07.vp 11 March 2003 10:11:53
Customising your base unit

Guarantee and service

General points 27 Emergency numbers 27 Ringer volume and melody 28 Call barring 28 Date and time 30 To clear all Caller Display memories 31 To reset the base unit 31 Indirect Network 32
While the unit is under Guarantee 41 After the Guarantee has expired 41 Technical details 42
To set the network access code 32 To set additional local dialling codes 33 To turn Indirect Network on and off 33 Troubleshooting Cleaning and care Declaration of conformity 40
Connection and conditions for use
You can connect your e3250 to a direct exchange line (DEL) a line connected to a local exchange, with its own phone number; to an extension socket connected to a DEL; or to an extension on an approved compatible PBX. Do not connect the e3250 as an extension to a payphone. The ringer equivalence numbers (RENs) of all instruments (phones, fax machines, etc.) connected to an exchange line must not add up to more than 4 otherwise, one or more of them may not ring and/or answer calls correctly. The e3250 has a REN of 1, and most other telephones have a REN of 1 unless marked otherwise.

Read these notes first

Choosing a site for the base unit and charger pod The base unit and charger pod(s) should each be placed on a level surface, in a position where:
the mains adapter plug will reach an easily accessible 230-V AC switched mains supply socket never try to lengthen the mains power cable the base units telephone cable will reach your telephone line socket or extension socket (the charger pod does not have a telephone line connection) it is not close to another telephone this can cause radio interference it is not close to a sink, bath or shower, or anywhere else where it might get wet it is not close to other electrical equipment fridges, washing machines, microwave ovens, fluorescent lights, TVs etc.
Radio signals between handset and base unit
To use your handset and base unit together, you must be able to establish a radio link between them. Be aware that: I Any large metal object like a refrigerator, a mirror or a filing cabinet between the handset and the base unit may block the radio signal. I Other solid structures, like walls, may reduce the signal strength. IMPORTANT I The e3250 base unit must be used with mains adapter, part no. XX002136D, supplied with the unit. I The e3250 charger pod must be used with mains adapter, part no. XX002137D, supplied with the unit. Using any other adapter will result in non-compliance with EN60950, and will invalidate any approval given to this apparatus.

Mains power connection

Installation and set-up
Choose a suitable site for the base unit See page 3
Connect the mains power lead and the telephone line cord into the underside of the base unit
Plug the mains adapter into a 230 V AC, 50 Hz mains socket, with the switch on the socket set to OFF See the note on page 3
Use the telephone line cord supplied with your e3250 - do not use any other telephone line cord
If you have one or more charger pods
Plug the mains adapter into a 230 V AC, 50 Hz mains socket, with the switch on the socket set to OFF

See the note on page 3

Switch on at the mains socket(s)
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Fit a battery pack in each handset

A. Plug in the connector

B. Tuck the wires in and lay the battery pack in the compartment C. Fit the battery compartment cover, sliding it into place and pressing firmly to make sure it is secure

Charge the batteries for 15 hours Before you use the handset for the first time, it is important to charge the batteries fully. The battery The handset beeps when its correctly level symbol blinks in position on the charging cradle. Leave the handset on the charging cradle for 15 hours.
The BATTERY ICON will go up one bar every half hour when charging an empty battery. Remove and refit battery if you think BATTERY ICON is not showing correct charge level even after charging.
8 Connect the base unit to the telephone line
Switch off power at the mains socket Insert the telephone line plug into the socket as shown Switch mains power back on
Make sure the mains socket is switched on if you want to use the phone it will not work without electrical power
The Charge light comes on.
Use the plug to raise the shutter before pushing it into the socket
NOTE: the charger pod does not have a connection to the telephone line.
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Before you start

Electrical safety
DO NOT let the base unit or charger pod get wet. Electrical equipment can cause serious injury if used while you are wet or standing in water. If the base unit (or the charger pod) ever falls into water, DO NOT retrieve it until you have unplugged the power lead from the mains and the telephone line plug from the telephone socket; then pull it out by the unplugged cables. NEVER use your e3250 outdoors during a thunderstorm unplug the base unit from the telephone line and the mains socket when there are storms in your area. Damage caused by lightning is not covered by the guarantee. If the sound quality gets worse as you move around while on a call, this is probably caused by interference between the handset and the base unit, perhaps because you are too near to another phone or other electrical equipment. Move to a different position to clear the interference. If you do not move, your call may be cut off.

Interference

Out of range warning
Radio interference in the environment may occasionally cause a short break in the link between the handset and the base unit while you are on a call. The handsets display will flash briefly, while the unit automatically restores the link. If you hear a warning tone during a call, and/or the sound in the earpiece becomes faint or distorted, you may be going out of range of the base unit. Move nearer to the base unit within 20 seconds, until the tone stops. Otherwise, your call may be cut off.

Switching on and off

To switch the handset on and off To switch the handset off and save battery power:
Press the HANG UP/C button and hold it for 3 seconds until the display goes blank To switch the handset back on: Briefly press the HANG UP/C button

To lock the keypad

To lock the keypad:
Press the HANG UP/C button and hold it for 1 second until the key symbol and a group of dashes appear on the display To unlock the keypad:
Press the HANG UP/C button and hold it for 1 second until the key symbol disappears from the display Or simply replace the handset on the base unit or charger pod
When the handset is switched off, it cant be used for making calls, including emergency calls. When the handset is switched off, it wont ring for incoming calls, but the base unit will still ring. To answer a call when the handset is switched off, you need to switch it back on. Remember that it may take a few moments for the handset to re-establish a radio link with the base unit.
Making and answering calls

To make a call

Key in the telephone number If you make a mistake, press the HANG UP/C button to clear digits one by one from the display.
Press the PHONE button (You can dial the number after you press the PHONE button to get Dial tone if you prefer, but you wont be able to correct any mistakes if you do it this way.) If you want to use the Indirect Network feature, turn to page 32 for more information.

To answer a call

When theres an incoming call, call flashes on the display; and the base unit and handset ring (the handset rings softly at first, then gets louder).

To end a call

Press any button to answer the call Press the HANG UP/C button so that the PHONE light on the base unit goes out Or simply replace the handset on the base unit or charger pod During a call, to adjust the volume in the earpiece:

Earpiece volume

Press the L or M button There are three volume levels, shown by bars on the right-hand side of the display. After you end your call, the earpiece volume will stay at the level you have set.

Last Number Redial (LNR)

To make a repeat call to the last number you dialled (up to 24 digits):

Press the LNR/CDS button Press the PHONE button To make a repeat call to one of the the last five numbers you dialled:
Press the LNR/CDS button Press the L or M button if necessary until the number you want is displayed Press the PHONE button To clear a number from the Last Number Redial (LNR) memories:
Press the LNR/CDS button, then the L or M button until the number you want to delete is displayed Press and hold the HANG UP/C button until you hear a tone; OR press and hold the HANG UP/C button for 5 seconds to clear all five LNR memories
Only numbers youve dialled manually will be stored in the LNR memories; not numbers youve dialled from memory or from the Caller Display list. Numbers youve dialled more than once will be stored only once. Each time you dial a number, it clears the oldest one from the LNR memories; so you dont need to clear numbers manually unless you want to.

Memory dialling

You can store up to 20 phone numbers in memory. Each number can have up to 24 digits. The 20 memory locations are numbered 01 to 20. To store a number
Key in the phone number If you make a mistake, press the HANG UP/C button to clear one digit at a time from the display.
Press and hold the MEMORY button for at least a second The phone number appears on the display, with the first free memory location to the left of it. To store it in a different location, use the L or M button to move to the one you prefer.
Press the PHONE button to confirm

To make a memory call

Press the MEMORY button briefly Two dashes flash on the left side of the display Either press the L or M button to find the number you want; or key in a two-digit memory location number (01 to 20) using the numbered keys Press the PHONE button

Chain dialling

You can store part of a number (for example, the longdistance dialling code) in memory, and use any combination of memory and manual dialling to make a call.
To change a stored number
Press the PROG button Press the MEMORY button Press the L or M button until the number you want to change is displayed Press the HANG UP/C button to delete digits one by one; then key in the new digits

Press the PHONE button

To delete Caller Display 1 records
To delete a Caller Display record: Follow steps 1 to 3 on page 14 to display the number Press and hold the HANG UP/C button until you hear a tone; OR press and hold the HANG UP/C button for 5 seconds to clear all 10 records To move a Caller Display record to a more permanent memory location: Follow steps 1 to 3 on page 14 to display the number Press and hold the MEMORY button for one second The display shows the first free memory location. You can press the L or M button to select a different free location if you wish (only free locations are displayed).
To store a Caller Display number in 1 memory
Using a multi-handset system
If you have an e3250 multi-handset system, you already have up to six handsets registered to your base unit. You can register additional handsets altogether, up to six handsets per base unit. With two or more handsets registered, you can: I make intercom calls from one handset to another I transfer an outside call from one handset to another I shuttle between an outside call and an intercom call I set up a three-way conference call Each handsets number (h1 to h6) is shown on its display.
To make an 1 intercom call
Only one handset can be connected to the outside line at once. If you try to make a call while another handset is already on the line, youll hear Busy tone. Some of the instructions in this section tell you to press a button for one second. This means that you should press the button and hold it down for a moment until the display changes, you hear a tone, or you are connected to another call. Press the INT () button for one second
INT appears on your handsets display, with the
numbers of all other registered handsets. Key in a handset number; or press 9 to call all other registered handsets The other handset rings, and the INT symbol flashes on its display. When the other handset user answers, you will be connected.
To answer an intercom call
The ringing tune for intercom calls is different from that for outside calls. When someone makes an intercom call to you INT appears on your handsets display, with the number of the handset calling you.

To end an intercom call

Press any button to answer the call Press the HANG UP/C button Or simply replace the handset on the base unit or charger pod

To transfer a call

When you have made or answered an outside call, to transfer it to another handset:
Press the INT () button for one second then key in the number of the other handset The outside call is put on hold and the other handset rings. When the other handset user answers, you can speak to her/him. If the other user does not answer, you can get back to the outside call at any time by pressing and holding the INT () button again.

Press the HANG UP/C button to hang up and transfer the call You can press the HANG UP/C to transfer the outside call before the other handset answers your intercom call. If the user hasnt answered after 30 seconds, the outside call will come back to you and your handset will ring.
To shuttle between two calls
When you have both an outside call and an intercom call in progress, you can shuttle from one to the other, like this:
Press the INT () button for one second to speak to each in turn, putting the other on hold You can transfer the outside call to the other handset by pressing the HANG UP/C button while youre connected to the intercom call If you press the HANG UP/C button while youre connected to the outside call, you will disconnect it.
To set up a three-way conference
When you have both an outside call and an intercom call in progress, you can set up a three-way conference call, like this:
Press the # (HASH) button for one second To suspend the other handset user from the conference call:
Press the # (HASH) button for one second You remain connected to the outside call. If the other user has not hung up, you can bring her/him back into the conference by pressing the # (HASH) button again. OR, to drop out of the conference call, leaving the other user connected to the outside call:
Press the HANG UP/C button

New Call tone

When you are on an intercom call and an outside call comes in, you will hear New Call tone over your conversation to tell you that someone is calling you. To answer the outside call and end the intercom call: Press the R button briefly OR, to answer the outside call and put the intercom call on hold (so you can later use shuttle, conference or transfer): Press the INT () button for one second
To page all handsets from the base unit
To make all registered handsets ring (this is useful if youve forgotten where you put a handset):
Press the HANDSET LOCATOR button on the base unit Handsets ring for up to 30 seconds. To stop the ringing before this time:
Press the HANDSET LOCATOR button again; or press any button on any handset
To register a new handset to your base unit
The handset(s) supplied with your base unit should not need to be registered; only additional ones you have bought separately. Each handset can be registered to up to four base units, numbered 1 to 4.

Press and hold the HANDSET LOCATOR button on the base unit until you hear Registration tone (slow beeps) You now have 30 seconds in which to register the handset.
On the handset, press the PROG button then key in followed by the base unit number If this is the first base unit youre registering to, its number is 1.
Key in 0000 (the base units PIN code) Press the PHONE button The display shows the handset numbers which are still free on the base unit.
(Optional) Key in a handset number If you dont key in a number at this point, the handset will be registered with the lowest free number. The handset beeps to confirm registration.

To de-register a handset

You may need to do this in order to replace a faulty handset.
Press the PROG button then The display shows the numbers of all handset registered to the base unit.
Key in the number of the handset to be de-registered The display flashes, and the handset is de-registered.

To select a base unit

If your handset is registered to more than one base unit, it will automatically select the one with which it can best set up a radio link (usually the nearest one). Or you can select a base unit manually. You dont need this function if you have only one base unit.
Press the PROG button then 1 7
Use the L or M buttons to select a base unit Base units are numbered 1 to 4. If you select 0, your handset will automatically select the base unit that gives the strongest connection.
To register to a different brand of base unit
Your e3250 can be registered to any GAP-compatible base unit; or your can register other GAP-compatible handsets to your e3250 base unit. But we do not guarantee that all features or display messages will be available using other manufacturers equipment. 1 Follow the instructions in the base units User Guide to put the base unit into registration mode (for example, step 1 on page 20). 2 Follow the instructions in the handsets User Guide to register the handset (for example, steps 2 to 5 on page 20). If you need to enter a PIN code for the base unit, refer to the base units User Guide. If you have problems, contact the Binatone Help Line for more advice.

Customising your handset

General points You can customise the settings of your e3250 handset, using a menu which is shown on the handsets display. Please note that:
If you dont press any button for about 25 seconds, the handset will time out and the display will return to standby mode. When you confirm any setting you have made, youll hear a confirmation tone. If you make a mistake, youll hear a warning tone. At the end of each set of steps, you can return the handset to standby mode by either: replacing the handset on the base unit pressing and holding the HANG UP/C button

To set the network access code
Press the PROG button then 0
Key in the network access code (up to six digits) Press the PHONE button to confirm
To set 1 additional local dialling codes
Key in the first dialling code (up to 6 digits) Press the PHONE button to confirm Press Key in the second dialling code (up to 6 digits) Press the PHONE button to confirm
To turn Indirect Network on and off
You need to do this on each handset.
Press the PROG button then 1 4
Use the L or M buttons to set: 0 for Indirect Network off 1 for Indirect Network on Press the PHONE button to confirm When you make a call, the handset will dial the network access code when you dial a number beginning with 0, except when its to one of the local codes you have set. When a call is routed via Indirect Network, LC is shown on the display.
Note for Indirect Network to work, you must dial the phone number (or select it from memory, LNR memory or Caller Display memory) before you press the PHONE button for an outside line.

Troubleshooting

ALWAYS check first that:
The e3250 must be serviced by trained engineers. NEVER attempt any repairs or adjustments yourself you could make the problem worse and invalidate the Guarantee.
you have followed all the steps listed on pages 4 and 5 to install and set up your e3250 I all connectors are firmly inserted in their sockets I mains power is switched on at the socket I the handsets batteries are correctly and securely installed, and are not run down

Everyday use

I cannot make If the handsets display is blank, it may be switched off. or answer calls. Press the HANG UP/C button to switch it back on. Check that the base units mains power adapter is plugged in and power is switched on. The base unit needs mains power for normal operation of the phone not just for charging the batteries. Make sure youre using the telephone line cable that was supplied with your e3250. Other telephone line cables might not work. Move the handset closer to the base unit. Check the Battery Level symbol on the display. If it is low, replace the handset on the base unit or charger pod to recharge the batteries. Switch off power at the mains socket, wait for a few seconds and then switch back on. This may solve the problem.

I cannot make a call.

The handsets keypad may be locked (see page 7). Unlock it before you make a call. Call barring to specific numbers may have been set and turned on (see page 29). Barring of certain types of call (international, or all outside calls) may have been turned on (see page 30).
When I press keys, nothing happens. When I key in a number, it appears on the display, but I cant make an outside call.

Make sure the batteries are fitted in your handset. If the Battery Level symbol on the display shows low, recharge the batteries. Try moving the handset closer to the base unit. Try a different position for the base unit somewhere higher if possible, or further from other electrical equipment. Call barring to specific numbers may have been set and turned on (see page 29). Barring of certain types of call (international, or all outside calls) may have been turned on (see page 30).

The phone does not ring

Check that the base units mains power adapter is plugged in and power is switched on. The base unit needs mains power for normal operation of the phone not just for charging the batteries. Make sure youre using the telephone line cable that was supplied with your e3250. Other telephone line cables might not work. Check that the total REN value of all equipment connected to your telephone line is no more than 4 (see page 2). Disconnect one or more telephones and see whether that helps.
My call was cut off when I went out of range. Now I cant use my handset. There is interference and noise on the line.
Move the handset closer to the base unit before you try again to make a call.
Move the handset closer to the base unit, or to a different position. Try moving the base unit so that its not near other electrical equipment, such as a television or a computer. Youll get the best results if you site the base unit as high as possible. For example, in a two-storey house, the first-floor landing is an ideal place for the base unit.
I hear beeps from my handset while Im on a call.
You may be going out of range of the base unit. Move closer, or your call may be cut off. Check the Battery Level symbol on the display. If it is low, recharge the batteries. You need to subscribe to the Caller Display feature from BT or your service provider. The caller may have withheld their number by dialling 141. Or they may be calling from a network that does not transmit the Caller ID (for example, it may be an international call). If youre using a e3250 Twin system, or have extra handsets registered to your base unit, check that another handset isnt already in use on a call.
The Caller Display feature isnt working.

When I try to make a call, I hear Busy tone.
The volume in the earpiece is low when Im on a call.
Make sure youre holding the earpiece correctly over your ear. Adjust the volume using the L or M button.
I cant transfer a call. Make sure the other handset is in range of the base unit. Make sure youre dialling the correct number for the other handset (1 to 6, or 9 for all registered handsets).

Batteries

The handsets battery pack is running low within an hour or two. Before you first used the handset, you should have left it on the base unit or charger pod for up to 15 hours to charge the batteries fully. You may need to replace the battery pack (see below). Clean the battery charging contacts with a dry cloth. Check the connections between the base unit and the mains power socket. I try to recharge the batteries, but I still get a warning that they are low. You need to replace the battery pack. To find out how to obtain a replacement, call the Binatone Spares Department on 473, between 9.00 am and 5.00 pm, Monday to Friday. Dispose of used batteries safely never burn them, or put them where they could get punctured.
You must subscribe to an alternative network The Indirect Network feature provider before you can use this feature. isnt working. If you have more than one registered handset, you need to turn the feature on for each one individually, as well as setting the network access code on the base unit. When making a call, you must dial the number (or select the number from memory, LNR memory or Caller Display memory) before you press the PHONE button for an outside line.

PBX use

You may need to press and hold the R button for a The Recall function doesnt couple of seconds, rather than pressing it briefly. Try this and see if it works. seem to work. Last Number Redial and/or memory dialling dont work on a PBX. When you first make a call, press the LNR/CDS/P button for a pause between the outside line access code (e.g. 9) and the telephone number. You should later be able to redial the number. When storing numbers in memory, you can include the outside line access code (e.g. 9) with each number. If your PBX requires you to wait for a second Dial tone before dialling the telephone number, press the LNR/CDS/P button for a pause between the access code and the number.
You can also set up your e3250 so that it automatically inserts a 2-second pause after you dial the outside line access code, as follows:
Key in the line access code (up to four digits) Press the PHONE button to confirm

If the fault persists

Channel bandwidth 1.728 MHz Operating range Operating time up to 300 m outdoors; up to 50 m indoors standby: 80 hours approx. talking: 7 hours approx. battery charge time: 15 hours
Temperature range Operating 0 C to 40 C Storage -20 C to 60 C Electrical power Handset 3.6 V 300 mAH Nickel Cadium (NiCd) rechargeable battery pack
Base unit/charger pod input 230 V AC, 50 Hz; output AC 9 V, 300 mA; mains adapter part numbers XX002136D (base unit) and XX002137D (charger pod)
Port specification The port (connected to the mains power supply) is a SELV port with respect to EN41003. The port (connected to the telephone line) is a TNV port with respect to EN41003. PBX compatibility Timed break recall: 100 ms (short press); 250 ms (long press). Pause length (using the LNR/CDS/P button): 3 seconds. Signalling type: DTMF (dual-tone multifrequency), also called tone dialling. Network connection This equipment is intended to be used in the UK only. Operation on other countries PSTN termination points cannot be guaranteed.
answering a call, 8 answering an intercom call, 17 auto-answer, 23
earpiece volume, 8 electrical power, 4, 42 emergency calls, 25, 27 emergency numbers, 27 ending a call, 8
babysitters call (Direct Call), 25 batteries charging the handsets battery, 5 fitting the battery pack, 5
guarantee, 41 HANDSET LOCATOR button, 1920 Indirect Network, 3233 local dialling codes, 33 network access code, 32 turning on and off, 33 installation, 45 intercom calls, 1617 interference, 3, 6
call barring, 2830 specific numbers, 29 types of call, 30 Caller Display, 1415 checking records, 14 deleting records, 15, 31 returning calls, 15 storing LNR numbers in memory, 15 chain dialling, 11 cleaning and care, 40 conference calls, 18 connection and conditions for use, 2 customisation base unit, 2731 handset, 2326
key tone, 24 Last Number Redial, 9 on a PBX, 38 storing LNR numbers in memory, 13 locking the keypad, 7
making a call, 8 memory dialling, 1013 chain dialling, 11 deleting numbers, 11, 26 notebook, 12 storing and dialling numbers, 10 multi-handset use, 1622
date and time setting, 30 de-registering handsets, 21 Direct Call, 25
E:\Binatone2003\e3400\e3400_07.vp 11 March 2003 10:11:59
New Call tone, 19 notebook, 12 Out of range warning, 6 paging handsets, 19 pause, 38, 42 PBX compatibility, 42 problems, 3439
three-way conference, 18 time setting, 30 transferring calls, 17 troubleshooting, 3439
radio signals, 3, 7 recall type, 42 registering handsets, 20, 22 REN (ringer equivalence number), 2 resetting the base unit, 31 resetting the handset, 26 ringer volume and melody base unit, 28 handset, 24
selecting a base unit, 21 service information, 41 shuttling between calls, 18 signalling, 42 site for the base unit, 3 site for the charger pod, 3 switching on and off, 7