Troubleshooting

Bissell ProHeat 2X Select BS-9400F
CONTENTS PAGE Consumer states unit will not spray to the floor and no spray from the upholstery tool.Page 2 Consumer states no or low suction.Page 8 Consumer states unit will spray through the hose, but not to the floorPage 11 Consumer states unit will spray at the floor, but not through the upholstery hosePage 12 Consumer states unit is releasing too much solution or only Shampoo.Page 13 Consumer states unit will not release any shampoo.Page 14 Consumer states no suction through the upholstery hose but does have suction at the floor.Page 16 Consumer states the water that is sprayed out is not hot.Page 17 Consumer states the brush roller will not turn.Page 18 Consumer states the unit has no powerPage 21 Consumer states the unit drags on carpet.Page 22 Consumer States the Tank-In-Tank is leaking at base of the tank.Page 23 Consumer states unit is very noisy.Page 24
Consumer states unit will not spray to the floor and no spray from the upholstery tool Solution 1: The Solution door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty Red float 1:
water and needs to be emptied and refilled with clean water, or bumping an object or moving machine back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut off mechanism over the hole where red Lint Filter Basket sits to prevent water getting into motor area.
If this occurs, remove the 2-in1 Tank from the machine.
Lift grey latch at back of tank to remove Tank Lid
Ensure that the red Water Indicator inside the Tank Lid is sitting away from the red Lint Filter Basket inside and remove any debris from the red lint filter basket (it can be removed and rinsed in hot tap water if necessary). Is there spray now?
No, proceed to Solution 2

Yes, problem solved

Prepared by Monique Lania
Call Servicing Guide ProHeat 2X 9400F.doc

Solution 2:

Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution?
No, empty and refill water tank and fill SmartMix bottle (solution bottle) with Bissell Solution, problem solved
Tank-in-Tank may not be seated in machine completely. Switch power switch OFF (O).
Remove Tank-in-Tank Assembly from machine.
Ensure Tank Lid is securely hooked into grove on front lip of Tank and lock into place by lifting grey latch located on back of Tank over and down until it clicks into place.
The Pump may have lost prime
To re-prime pump switch power switch OFF (O). Hold Trigger on handle in for 1 minute.
Turn machine back ON (l). Wait 1 minute, then press Spray Trigger. Does it spray now?
No, process to Solution 3

Solution 3:

Remove SmartMix bottle from unit
Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw?
No, tighten o-shaped ring securely over straw, problem solved
Is there liquid in the SmartMix reservoir?
Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of the Tank-in-Tank. Is gasket lodged in base of unit or has it been lost?
The neck of the SmartMix bottle may be undersized, therefore the cap will not make proper contact with the unit.
Yes, reattach gasket by pushing the red rounded portion over the lip of the bottom of the Tank-in-Tank assembly or solution tank insert or order new gasket if appropriate.
Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement SmartMix bottle
Remove tank-in-tank assemble from unit.
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold the tank upright and push in the black X valve. Does water come through the X valve?
Yes, proceedSolution 2:4 to solution
No, X valve may be blocked internally. Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement Tank-Tank assembly

Solution 4:

Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine
Check Small Brush Belt to ensure it is in place
Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it.
Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing down

Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap.
Remove the black Pivot Arm by gently lifting it up-and-across towards you
Locate the Small Brush Belt, has it come off the Brush end?
No, is Brush Assembly damaged, or full of debris?
Yes, refit by reversing the steps above. If the small Brush Belt is damaged or broken advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement small Brush Belt
No, replace end cap by reversing the steps above and proceed to Solution 4
Yes, remove debris and hair with soft cloth and scissors or order replacement brush assembly if appropriate. Brush Rolls can be removed by pulling them off the metal rods and replaced by placing them back onto the rods, making sure one washer is on each of the rollers prior to sliding onto the rod. Be sure to let the rod slide through the bushing to ensure proper fit. Replace end cap by reversing the steps above, Does is spray now?
No, proceed to Solution 5

Solution 5:

Check Large Brush Belt to ensure it is in place
Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing upwards.
Locate the Large Brush Belt, has it come off the Brush end?
No, is the Large Brush Belt damaged or broken?
Yes, refit by re-attaching the Large belt on the cogs of the lower (bottom) brush roller.
No, refit belt and replace end cap as and refer customer to nearest Bissell Authorised Service Centre
Yes, Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement large Brush Belt
Place Small belt over front (top) brush roller and metal cog. Place black Pivot Arm in place and screw in place using the silver screw
Re-attach clear end cap using the 2 black screws
Consumer states no or low suction Solution 1:
The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty water and needs to be emptied and refilled with clean water, or bumping an object or moving machine back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut off mechanism over hole where red Lint Filter Basket sits to prevent water getting into motor area.
Ensure that the red Water Indicator inside the Tank Lid is sitting away from the red Lint Filter Basket inside Tank Lid as mentioned above. Is there suction now?

Ensure Diverter Knob located on Tank is switched to the correct setting Hose Attachments if you are using the upholstery hose or Floor Cleaning if you are cleaning the floor. Is there suction now?
Grab handle on Tank and lift/pull towards you to remove tank-in-tank assembly from unit. Is the lid or tank damaged?
Yes, advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement Tank-in-Tank Assembly
Ensure Tank Lid is securely attached to tank as this is where all the suction is and it depends on it being air tight
How do you attach Tank Lid to tank?
Start with lid off (may need to lift grey latch at back of tank to remove lid). Then place front T shaped clear nozzle onto front lip of Tank in a upward-lock-in motion (**This must be done first).
Once the lid is in a secure locked-in position, Lift grey latch on back of tank up and over clear knob and push down on grey latch till it clicks and is securely locked into place
Once Tank is closed and air tight, place Tank into its position on the machine and ensure it is sitting securely to ensure it is air tight. Turn on machine, is there suction now?
No, proceed to solution 3
Remove the tank-in-tank assembly from the unit
Remove Tank Lid from Tank
Pull and lift grey latch on back of Tank to unlatch and remove tank lid.
Place Tank Lid upside down and remove red Lint Filter basket located inside lid on the left hand side
Pull red plastic flap up and hold it away from red Lint Filter with one hand. Then with your other hand lift small tab on the side of the red Lint Filter Basket to remove red Lint Filter Basket from Tank Lid
Using your finger tips, remove any debris from the red Lint Filter Basket and rinse red Lint Filter in hot tap water and a mild detergent so that it is clean
Place red Lint Filter Basket back in its position in the Tank Lid, ensuring it is securely in place with no gaps around it so that it is air tight. Is there suction now?
No, Refer customer to Authorised Service Centre
Consumer states unit will spray through the hose, but not to the floor. Solution 1:
No, process to Solution 2

Turn unit off

Remove any debris on the spray tips located at bottom of unit with a soft brush (an old toothbrush works well).
Turn unit on. Does unit spray now?
No, heating element may be clogged. This is caused if machine is not flushed out after use. When solution is not flushed out and is left to sit in machine it turns into a powder like substance and clogs machine. Send consumer a Service & Maintenance CD ROM or hard copy and refer them to nearest Bissell authorized service centre

Consumer states unit will spray at the floor, but not through the upholstery hose. Solution 1:
Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now?
Clean out the spray tip with the end of an unfolded paper clip. Does the unit spray now?
Yes, Advise to run tool through hot tap water and if still does not spray through too advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement upholstery tool
No, stretch the hose out and give it a few light tugs to release any kinks in the internal water supply hose. Does it spray now?
No, refer customer to an Authorized Service Centre
Consumer states unit is releasing too much solution or only shampoo. Solution 1:
Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw; others are molded to the cap
No, Fit O ring securely, problem solved
Yes, reattach gasket by pushing the red rounded portion over the lip of the solution tank insert or order new gasket if appropriate, problem solved
Consumer states unit will not release any shampoo Solution 1:
Does the SmartMix Knob (located next to SmartMix solution bottle) function properly?
Yes, remove SmartMix bottle (solution tank) from unit
SmartMix knob may have been forced too far counter-clockwise past Rinse setting
Is the red O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw, others are molded to the cap).
Remedy Yes Force the knob clockwise past hi traffic. This should reset the knob. Turn unit on. Does it release shampoo now? No, Refer customer to an Authorized service centre Yes, problem solved No, Fit O ring securely, problem solved
Is there liquid in the SmartMix reservoir (where the SmartMix bottle sits in the unit)?
No, proceed to solution 2
Yes, the neck of the SmartMix bottle may be undersized, therefore the cap will not make proper contact with the unit

Remedy

Check the black and red tank gasket on the SmartMix bottle cap. Is the gasket lodged in base of unit or has it been lost?
Fill the Tank- in-Tank Assembly with hot (not boiling) water and place in unit
Reattach gasket by pushing the red rounded portion over the black lip of the SmartMix bottle or order new gasket if appropriate, problem solved
Remove the SmartMix bottle from the unit
Set the SmartMix dial to Rinse setting

Turn the unit on

Press the trigger and flip the SmartMix knob back and forth from Rinse setting to High Traffic 4 times. Stop on High Traffic setting
Firmly install the SmartMix bottle and continue to press the trigger for 1minute
**Note: If the units stopped spraying, turn off the unit, press trigger for 30 seconds, turn unit back on, and it should spray again.
Does the unit spray shampoo now? (You should see bubbles)
No, refer to an Authorized Service Center
** NOTE: If consumer is in the middle of cleaning the carpet and unit is still not releasing shampoo replace the shampoo in the SmartMix bottle with water, set SmartMix knob on Rinse setting and add 120ml Bissell formula to the water in the Tank-in-Tank. When finished cleaning fill the tank-in-tank with water only and flush out the system. This can be done by using the machine to clean a flat hard surface such as concrete.
Consumer states no suction through the upholstery hose but does have suction at the floor. Solution 1:
On the Turbo brush attachment, is the black slider flicked to Suction setting?
No, Flick it backwards towards you from Brush setting to Suction setting. Is there suction now?
Yes, refer to Low or no suction above
No, refer to Low or no suction above
Consumer reports the water that is sprayed out is not hot. Solution 1:
Is the machine switched on at the power outlet in the wall?
Yes, is the power switch and red heater switch on the unit switched to ON (l) position?
No, switch the power on, problem solved
No, switch the power switch and red heater switch to ON (l) position, problem solved
** NOTE: The heater will increase the water temperature by 25f. You should start with hot tap water in the bladder.
Empty the Tank-in-Tank assembly with hot tap water (Not boiling or water heated in the microwave).
Allow heater to warm up for about 2 minutes. Is the water spraying out hot now?
Consumer states the brush will not turn. **NOTE: When the machine is in an upright position, the brushes will automatically stop turning to avoid any damage to the floor. The brushes will only rotate when the unit is reclined using the detent pedal **NOTE: Advise customer that the following can lead to brush belt breakage and it is important that they follow usage instructions carefully to ensure this does not occur again in the future:
1. When using the unit to clean mats, take care to ensure machine does not catch on the edge of the mat. Only clean mats that are large enough to clean without catching edges of the mat. 2. Press trigger only while making a backward pass over floor surface, not while moving forwards. 3. Ensure hair and debris is removed from the brush as this can place extra pressure on the brush while it is turning and may lead to belt breakage.

Solution 1:

The machine is equipped with a circuit breaker that will automatically shut off the brush if a large or loose object is caught in the brush roll.
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove any foreign object, and then plug the machine back in to reset the circuit breaker. Switch the power switch ON (I), and push the detent pedal, does the brush turn now?
No, proceed to Solution 3
Consumer states the unit has no power. Solution 1
In order for the unit to operate the upper handle must be fully inserted into unit as the power switches for the unit are located in the upper handle. Ensure the handle is pushed all the way into the unit
Slide upper handle firmly onto lower handle until screw holes are completely aligned
Align upper handle screw holes and top half of tool caddy holes
Place screws into back of machine in the holes marked with an arrow and tighten screws with a Phillips head screw driver until snug. Does the unit have power now? No, refer customer to an Authorized Service Centre Yes, problem solved
Consumer states the unit drags on carpet Solution 1:
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine With a Phillips head screw driver ensure the screw in the middle just above the front nozzle is tight. Does the machine drag now?
Yes, Is the plastic around the screw cracked?

No, problem solved

Advise customer to call Bissell Free Call 1800 number again and press Option 4 to order replacement front window nozzle.
Consumer States the Tank-In-Tank is leaking at base of the tank. Solution 1:
Remove the Tank-Tank Assembly from the machine
Empty the contents of water from the Tank-In-Tank Assembly
Is the red O shaped ring on bottom of the Tank-in-Tank Assembly fitted securely over the cap insert?
Is there liquid in the reservoir (where the Tank sits in the unit)?
Yes, Check the black and red tank gasket on the bottom of the Tank-in-Tank. Is gasket lodged in base of unit or has it been lost?
No, refer customer to Authorised Service Centre
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold the tank upright and push in the black X valve with your index finger. Does water come through the X valve? Yes, refer customer to Authorised Service Centre Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement Tank
Consumer states unit is very noisy Solution 1:
This is quite normal as the unit requires a lot of power to get deep down and extract all the deeply embedded dirt out of your carpet.