Empty the deleted items folder on your computer from your device..... 105 Synchronization troubleshooting....... 106 Browser........ 109 Browser basics....... 109 Links, pictures, and web page addresses...... 111 Web page requests........ 113 Bookmarks........ 113 Web feeds........ 116 Browser settings....... 117 Browser security....... 120 Browser push....... 122 Browser shortcuts....... 15 Browser troubleshooting....... 123 Applications....... 125 Add an application....... 125 View properties for an application....... 125 Delete a third-party application....... 125 View the size of an application database...... 125 Application troubleshooting....... 125 Media....... 127 Media files and folders....... 127 Media file management........ 129 Pictures........ 130 Ring tones........ 132 Media shortcuts....... 16 Media troubleshooting....... 134 Maps........ 135 Locations....... 135 Directions........ 136 Map basics........ 137 Tracking........ 138 Location bookmarks....... 139 Maps shortcuts........ 16 Map troubleshooting........ 140 Contacts........ 141 Contact basics........ 141 Mailing lists....... 143
Caller ID........ 24 Categories........ 145 Address lookup........ 146 SIM card phone book........ 147 Contact list settings....... 148 Contact troubleshooting....... 149 Calendar....... 151 Calendar basics........ 151 Meetings....... 153 Calendar settings....... 154 Calendar shortcuts....... 16 Calendar troubleshooting....... 156 Tasks........ 159 Task basics........ 159 Categories........ 145 Task list settings....... 162 Memos....... 165 Memo basics....... 165 Categories........ 145 Memo list settings........ 167 Alarm....... 169 About the alarm....... 169 Set the alarm........ 169 Silence the alarm....... 169 Turn off the alarm........ 169 Alarm troubleshooting....... 169 Calculator....... 171 Use the calculator....... 171 Convert a measurement....... 171 Bluetooth technology....... 173 Bluetooth technology basics....... 173 Bluetooth technology settings....... 174 Bluetooth technology troubleshooting...... 176 Date and time....... 179 Set the date and time....... 179
Get the date and time from the wireless network automatically..... 179 Date and time troubleshooting....... 179 Notification profiles....... 181 Notification basics........ 181 LED notification....... 183 Custom notification....... 184 Notification profile troubleshooting....... 186 BlackBerry Messenger....... 187 Contacts........ 187 Conversations........ 189 Availability........ 191 Display and keyboard....... 193 Backlighting........ 193 Display settings....... 194 Keyboard settings........ 195 Themes........ 195 Display troubleshooting....... 196 Language....... 197 Set the display language....... 197 Add or delete a display language....... 197 About typing input languages....... 88 Set the typing input language....... 88 Turn off the shortcut for switching typing input languages...... 197 Switch typing input methods...... 9 Set display options for contacts....... 149 Language troubleshooting...... 198 Wireless network coverage...... 199 Find information about wireless coverage indicators...... 199 Turn off the connection to the wireless network...... 199 Turn on wireless coverage notification...... 184 About the preferred wireless network list...... 199 Add a wireless network to the preferred wireless network list..... 199 Change the order of preferred wireless networks...... 200 Delete a wireless network from the preferred wireless network list..... 200 Turn off data service....... 201 About roaming....... 201 Switch wireless networks manually....... 201

To turn off call waiting, set the Call Waiting Enabled field to No.

Call forwarding

About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider.
Call forwarding prerequisites

Forward calls

Verify that you have one or more call forwarding phone numbers. 1. In the phone, click the trackwheel. 2. 3. 4. 5. 6. 7. 8. 9. Click Options. Click Call Forwarding. Click a call type. Click Do Not Forward or the current call forwarding phone number. Click Change Number. Click a call forwarding phone number. Click the trackwheel. Click Save.
To stop forwarding calls, set the call forwarding phone number to Do Not Forward.
Add a call forwarding phone number
1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click the trackwheel. Click New Number. Type a phone number. Press the Enter key. Click the trackwheel. Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click the trackwheel. Click Edit Numbers. Click a phone number. Click Edit. Change the phone number. Click the trackwheel.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click the trackwheel. Click Edit Numbers. Click a phone number. Click Delete.

Call blocking

About call blocking
You can block all incoming calls or block incoming calls only when your BlackBerry device roams to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your device roams to another wireless network.

Call blocking prerequisites
Verify that your wireless service plan includes this service. Verify that your wireless service provider has set up your SIM card for this service. Verify that your wireless service provider has provided you with a call blocking password.

Block calls

1. 2. 3. 4. 5. 6. 7. In the phone, click the trackwheel. Click Options. Click Call Barring. Highlight a call blocking option. Click the trackwheel. Click Enable. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Click the trackwheel. Click Disable.
Change the call blocking password
1. 2. 3. 4. 5. In the phone, click the trackwheel. Click Options. Click Call Barring. Click the trackwheel. Click Change Password.

Fixed dialing

About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.
You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.
Fixed dialing prerequisites
Verify that your wireless service provider has set up your SIM card for this service. Verify that your wireless service provider has provided you with a SIM card PIN 2 code.

Turn on fixed dialing

1. 2. 3. 4. 5. 6. 7. In the phone, click the trackwheel. Click Options. Click FDN Phone List. Click the trackwheel. Click Enable FDN Mode. Type your PIN2 code. Click the trackwheel.
To turn off fixed dialing, click the trackwheel. Click Disable FDN Mode.
Add a contact to your fixed dialing list
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the phone, click the trackwheel. Click Options. Click FDN Phone List. Click the trackwheel. Click New. Type your PIN2 code. Click the trackwheel. Type a name and a phone number. Click the trackwheel. Click Save.
Change a contact in your fixed dialing list
1. 2. 3. 4. In the phone, click the trackwheel. Click Options. Click FDN Phone List. Highlight a contact.

5. 6. 7. 8.

Click the trackwheel. Click Edit. Change the contact information. Click the trackwheel.

9. Click Save.

Delete a contact from your fixed dialing list
1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Options. Click FDN Phone List. Highlight a contact. Click the trackwheel. Click Delete.

Smart dialing

About smart dialing
You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly. If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the organization.

5. Click the trackwheel. 6. Click Save. To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, click the trackwheel. Click Options. Set the Confirm Delete field to No. Click the trackwheel. Click Save.
Stop ending calls when you insert your device in the holster
Click General Options. Set the Auto End Calls field to Never. Click the trackwheel. Click Save.
Stop answering calls when you remove your device from the holster
1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Options. Click General Options. Set the Auto Answer Calls field to Never. Click the trackwheel. Click Save.

Reset a call timer

1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Status. Click Last Call or Total Calls. Click Clear Timer. Click the trackwheel. Click Save.

Phone troubleshooting

I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off.
My phone number appears as Unknown in the phone
Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Click the trackwheel. Click Edit SIM Phone Number. Type your phone number. Click the trackwheel. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry device uses to make and receive calls.

Email messages

Email message basics

Open a message

1. In a message list, click a message. 2. Click Open. Note: If your BlackBerry device is associated with more than one email address, you might be able to open messages from the message list for a specific email address.

Send an email message

1. In a message list, click the trackwheel. 2. Click Compose Email. 3. In the To field, perform one of the following actions: Type an email address. Type a contact name. Type part of a contact name. Click a contact. 4. Type a message. 5. Click the trackwheel. 6. Click Send. Note: If your BlackBerry device is associated with more than one email address, in the Send Using field, you can set the email address that you want to use to send the email message.

Save a draft of a message
1. When composing a message, click the trackwheel. 2. Click Save Draft.
Blind carbon copy a contact
1. When composing a message, click the trackwheel. 2. Click Add Bcc.
Attach a contact to a message
1. When composing a message, click the trackwheel. 2. Click Attach Address.
3. Click a contact. 4. Click Continue.
Set the importance level for a message
1. 2. 3. 4. 5. When composing a message, click the trackwheel. Click Options. Set the Importance field. Click the trackwheel. Click Save.

Save a message

1. In a message, click the trackwheel. 2. Click Save.

Reply to a message

1. In a message, click the trackwheel. 2. Click Reply or Reply to All.
Delete the original text from a reply message
1. When replying to a message, click the trackwheel. 2. Click Delete Original Text.

Forward a message

1. In a message, click the trackwheel. 2. Click Forward or Forward As. 3. Click a message type.

Delete a message

1. In a message, click the trackwheel. 2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field. 2. Click the trackwheel.
3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
Mark a message as opened or unopened
In a message list, perform one of the following actions: Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened. Highlight a date field. Click the trackwheel. Click Mark Prior Opened.
Search for text in a message, attachment, web page, or memo
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, web page, or memo, click the trackwheel. Click Find. Type the text. Press the Enter key.
To search for the next instance of the text, click the trackwheel. Click Find Next.

Email message folders

File an email message
Verify that wireless email reconciliation is turned on. 1. 2. 3. 4. 5. In a message list, highlight an email message. Click the trackwheel. Click File. Click an email message folder. Click File.
Add, change, or delete an email message folder
You can add, change, or delete the email message folder in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry device receives changes that you make to the email message folder on your computer over the wireless network. If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information about email reconciliation.

Block MMS messages

1. 2. 3. 4. In the device options, click MMS. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box. Click the trackwheel. Click Save.
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device.
If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now. Generate an encryption key. Verify that data service is turned on. Resend the message.
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now. Verify that data service is turned on. If you use email message filters, verify that the options for email message filters are set correctly. Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. Verify that your device is not blocking messages. For more information, contact your system administrator.
I cannot attach a file to an MMS message
Try performing the following actions: Verify that the file is a.vcf (vCard) file, an.ics (iCalendar) file, or a media file (for example, a.jpg,.gif, or.midi file). Verify that the file size does not exceed 300 KB. Verify that the file is not copyright protected. If MMS templates are available for your BlackBerry device, use a blank template to compose your MMS message.

Typing

Typing basics

Type a symbol

1. Press the Alt key and the Symbol key. To view more symbols, press the Symbol key again. 2. Type the letter that appears below the symbol.
Type an accent or special character
To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type , hold 3 and roll the trackwheel up until is highlighted. Click the trackwheel.

Cut or copy text

1. With text highlighted, click the trackwheel. 2. Click Cut or Copy.

Paste text

1. Place the cursor where you want to insert the cut or copied text. 2. Click the trackwheel. 3. Click Paste.

Clear a field

1. When typing text, click the trackwheel. 2. Click Clear Field.

Highlight a line of text

1. 2. 3. 4. Place the cursor where you want to highlight the line of text. Click the trackwheel. Click Select. Roll the trackwheel.
Highlight text character by character
1. 2. 3. 4. Place the cursor where you want to highlight the text. Click the trackwheel. Click Select. Hold the Alt key and roll the trackwheel.

Cancel a text selection

1. With text selected, click the trackwheel. 2. Click Cancel Selection.

Set the cursor speed

1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Rate field. Click the trackwheel. Click Save.

Turn on key tones

1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Tone field to On. Click the trackwheel. Click Save.

Typing input methods

1. In the device options, click Language. 2. Perform one of the following actions: To use the multi-tap input method, set the Input Language field to <Language> Multitap. To use the SureType input method, set the Input Language field to <Language>.
3. Click the trackwheel. 4. Click Save.
Switch typing input methods when typing
1. Click the trackwheel. 2. Click Enable Multitap or Enable SureType.
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry device in French, but type messages in English. When you set the typing input language, you also set whether your device uses the multi-tap or the SureType input method. If the typing input language is different from the display language, a rectangle with the abbreviated form of the current typing input language appears in the list that appears when typing.
Set the typing input language
Verify that your BlackBerry Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Input Language field. Click the trackwheel. Click Save.

Synchronization

About synchronization
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.
Wireless email reconciliation prerequisites
If your BlackBerry device is associated with the BlackBerry Internet Service, verify that your wireless service provider supports this feature. If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, verify that the BlackBerry Enterprise Server supports this feature. For more information, contact your system administrator.
Reconcile email messages over the wireless network
Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device. 1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click Email Reconciliation. Set the Wireless Reconcile field to On. Click the trackwheel. Click Save.
To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.
Delete email messages over the wireless network
Set the Delete On option for each email address that is associated with your BlackBerry device. 1. 2. 3. 4. In a message list, click the trackwheel. Click Options. Click Email Reconciliation. Set the Delete On field.
5. Click the trackwheel. 6. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld.

Visit a web page

1. In the browser, click the trackwheel. 2. Click Go To. 3. Perform one of the following actions: Type a web address. Click the trackwheel. Highlight a web address. Click the trackwheel. Highlight a web address. Click the trackwheel. Click Edit. Change the web address. Click the trackwheel. 4. Click OK.

Follow a link

1. Click a link. 2. Click Get Link.
Move back or forward a web page
1. On a web page, click the trackwheel.
2. Click Back or Forward.
View a thumbnail version of a web page
1. On a web page, click the trackwheel. 2. Click Page Overview.
Move to a section of a long web page quickly
1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2. Press any key to close the thumbnail. The section of the web page that you want to view appears on the screen.
Move through a web page line by line
1. On a web page, click the trackwheel. 2. Click Select Mode. To select only links and fields as you move through a web page, click the trackwheel. Click View Mode.

Refresh a web page

1. On a web page, click the trackwheel. 2. Click Refresh.
View a list of web pages you visited recently
1. On a web page, click the trackwheel. 2. Click History.

Stop loading a web page

1. When a web page is loading, click the trackwheel. 2. Click Stop.

Return to the home page

1. On a web page, click the trackwheel. 2. Click Home.

Hide the browser

1. In the browser, click the trackwheel. 2. Click Hide.

Close the browser

1. In the browser, click the trackwheel. 2. Click Close.
Links, pictures, and web page addresses
View the address for a link or picture
1. On a web page, highlight a link or picture. 2. Click the trackwheel. 3. Click Link Address or Image Address.
View the address for a web page
1. On a web page, click the trackwheel. 2. Click Page Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions: Highlight a link. Click the trackwheel. Click Link Address. Highlight a picture. Click the trackwheel. Click Image Address. Click the trackwheel. Click Page Address. 2. Click Copy Address. To paste the address, click the trackwheel. Click Paste.
Forward a link or picture from a web page
1. On a web page, highlight a link or picture.
Click the trackwheel. Click Link Address or Image Address. Click Send Address. Click a message type.
To return to the browser after you send the message, press the Escape key.
Forward a web page address
1. On a web page, click the trackwheel. 2. Click Send Address. 3. Click a message type. To return to the browser after you send the message, press the Escape key.

Set the web content type that the browser accepts
1. 2. 3. 4. 5. 6. In the browser, click the trackwheel. Click Options. Click Browser Configuration. Set the Content Mode field. Click the trackwheel. Click Save Options.

Set the home page

Depending on your wireless service provider, you might not be able to set the home page. 1. 2. 3. 4. 5. 6. In the browser, click the trackwheel. Click Options. Click Browser Configuration. In the Home Page Address field, type a web address. Click the trackwheel. Click Save Options.
Set the default browser configuration
1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Browser. Set the Default browser configuration field. Click the trackwheel. Click Save.
Set the character encoding for all web pages
By default, your BlackBerry device uses the optimal character encoding for a web page. 1. 2. 3. 4. 5. On a web page, click the trackwheel. Click Set Encoding. Clear the Auto mode check box. Set the Default charset field. Click OK.
Receive a prompt before running a script
1. 2. 3. 4. 5. 6. In the browser, click the trackwheel. Click Options. Click General Properties. Select the Prompt Before Running WML Scripts check box. Click the trackwheel. Click Save Options.
Receive a prompt before closing the browser
By default, your BlackBerry device closes the browser without prompting you when you hold the Escape key. 1. In the browser, click the trackwheel.
Click Options. Click General Properties. Select the Prompt Before Closing Browser On Escape check box. Click the trackwheel.

6. Click Save Options.

Browser security

About TLS

The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server.

About WTLS

The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL.

Manage browser security

1. 2. 3. 4. 5. In the device options, click Security Options. Click TLS or WTLS. Set the security options. Click the trackwheel. Click Save.

TLS options

View a mailing list

1. In the address book, click a mailing list. 2. Click View Group. To view the details for a contact in the mailing list, click a contact. Click View Member.

Delete a mailing list

1. In the address book, highlight a mailing list. 2. Click the trackwheel. 3. Click Delete Group.

Categories

About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications.
Create a category for contacts, tasks, or memos
1. 2. 3. 4. 5. 6. In the address book, task list, or memo list, click the trackwheel. Click Filter. Click the trackwheel. Click New. Type a name for the category. Press the Enter key twice.
Categorize a contact, task, or memo
1. 2. 3. 4. 5. When creating or changing a contact, task, or memo, click the trackwheel. Click Categories. Select the check box beside a category. Click the trackwheel. Click Save.
Sort contacts, tasks, or memos by category
1. In the address book, task list, or memo list, click the trackwheel. 2. Click Filter. 3. Select the check box next to a category.
Delete a contact, task, or memo from a category
1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, click the trackwheel. Click Categories. Highlight a category. Click the trackwheel. Clear the check box beside the category. Click the trackwheel. Click Save.

Delete a category

1. 2. 3. 4. 5. In the address book, task list, or memo list, click the trackwheel. Click Filter. Highlight a category. Click the trackwheel. Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.

Address lookup

Search for contacts in your organization's address book
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. 1. In the address book, click the trackwheel. 2. Click Lookup. 3. Type part or all of a contact name. 4. Click the trackwheel.

Ping a contact

When you ping a contact, the contact's BlackBerry device vibrates. 1. During a BlackBerry Messenger conversation, click the trackwheel. 2. Click Ping Contact.

Turn off ping vibration

1. 2. 3. 4. 5. In BlackBerry Messenger, on the contact list screen, click the trackwheel. Click Options. Set the Vibrate When Receiving a Ping field to No. Click the trackwheel. Click Save.
To turn on ping vibration again, set the Vibrate When Receiving a Ping field to Yes.
Prevent conversations from appearing in the main message list
1. In BlackBerry Messenger, on the contact list screen, click the trackwheel. 2. Click Options.
3. Set the Show Conversations in Message List field to No. 4. Click the trackwheel. 5. Click Save. To view conversations in the main message list again, set the Show Conversations in Message List field to Yes.

Start a conference

1. 2. 3. 4. In BlackBerry Messenger, during a conversation, click the trackwheel. Click Invite. In the drop-down list, click a contact. Click OK.
Copy a conversation history
When you copy a conversation history, you can paste it into other BlackBerry device applications. 1. In BlackBerry Messenger, during a conversation, click the trackwheel. 2. Click Copy History.
Clear a conversation history
1. In BlackBerry Messenger, during a conversation, click the trackwheel. 2. Click Clear History.

End a conversation

1. In BlackBerry Messenger, during a conversation, click the trackwheel. 2. Click End Conversation.

Change your display name

1. 2. 3. 4. In BlackBerry Messenger, on the contact list screen, click the trackwheel. Click Edit My Info. Type a display name. Click OK.

Availability

Set your availability status
1. In BlackBerry Messenger, on the contact list screen, click the trackwheel.
2. Click My Status. 3. Click one of the following menu items: Available. Unavailable. 4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified.
Receive notification when a contact becomes available
1. In BlackBerry Messenger, on the contact list screen, highlight an unavailable contact. 2. Click the trackwheel. 3. Click Set Alert.

Display and keyboard

Backlighting

About backlighting

The screen and keyboard on your BlackBerry device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.

View the version number of the BlackBerry Device Software on your device
In the device options, click About. To return to the device options, press the Escape key twice.
I cannot run or submit a diagnostic report
Try performing the following actions: Try running the diagnostic report again. In a diagnostic report, click the trackwheel. Click Repeat All Steps. If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.

Abbreviation list

ADN: Abbreviated dialing number APN: Access point name BCC: Blind carbon copy CAP lock: Capital letter lock CC: Carbon copy FDN: Fixed dialing number FIPS: Federal Information Processing Standards GPS: Global Positioning System HTML: Hypertext Markup Language HTTP: Hypertext Transfer Protocol LED: Light-emitting diode MCC: Mobile country code MDS: Mobile Data Service MMS: Multimedia Messaging Service MNC: Mobile network code NUM lock: Number lock PGP: Pretty Good Privacy PIM: Personal information management PIN: Personal identification number SDN: Service dialing number SIM: Subscriber Identity Module
S/MIME: Secure Multipurpose Internet Mail Extensions SMS: Short Message Service SMSC: Short Message Service Center SSL: Secure Sockets Layer TCP: Transmission Control Protocol TLS: Transport Layer Security Triple DES: Triple Data Encryption Standard TTY: Teletype USB: Universal Serial Bus WAP: Wireless Application Protocol WML: Wireless Markup Language WTLS: Wireless Transport Layer Security

Legal notice

2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion is under license. IBM, Lotus, Domino, and Lotus Notes are either registered trademarks or trademarks of International Business Machines Corporation in the United States, other countries, or both. JavaScript is either a registered trademark or trademark of Sun Microsystems, Inc. in the United States or other countries. 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8. Click Save.

Change call log notes
1. 2. 3. 4. 5. 6. 7. 8. In the phone, highlight a call log. Click the trackwheel. Click View History. Click the trackwheel. Click Edit Notes. Change the call notes. Click the trackwheel. Click Save.

Forward a call log

1. 2. 3. 4. 5. In the phone, highlight a call log. Click the trackwheel. Click View History. Click the trackwheel. Click Forward.

Delete call log notes

1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, highlight a call log. Click the trackwheel. Click View History. Click the trackwheel. Click Edit Notes. Click the trackwheel. Click Clear Field. Click the trackwheel. Click Save.

Call forwarding

About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your BlackBerry device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Call forwarding prerequisites
Verify that your wireless service plan includes this service.

Forward calls

Verify that you have one or more call forwarding phone numbers. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click a call type. Click Do Not Forward or the current call forwarding phone number. Click Change Number. Click a call forwarding phone number. Click the trackwheel. Click Save.
To stop forwarding calls, set the call forwarding phone number to Do Not Forward.
Add a call forwarding phone number
1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click the trackwheel. Click New Number. Type a phone number. Press the Enter key. Click the trackwheel. Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click the trackwheel. Click Edit Numbers.

6. 7. 8. 9.

Click a phone number. Click Edit. Change the phone number. Click the trackwheel.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click the trackwheel. Click Edit Numbers. Click a phone number. Click Delete.

Smart dialing

About smart dialing
You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly. If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the organization.

5. Click the trackwheel. 6. Click Save. To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. In an application, click the trackwheel. 2. Click Options.
3. Set the Confirm Delete field to No. 4. Click the trackwheel. 5. Click Save.
Stop ending calls when you insert your device in the holster
1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Options. Click General Options. Set the Auto End Calls field to Never. Click the trackwheel. Click Save.
Stop answering calls when you remove your device from the holster
1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Options. Click General Options. Set the Auto Answer Calls field to Never. Click the trackwheel. Click Save.

Reset a call timer

1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Status. Click Last Call or Total Calls. Click Clear Timer. Click the trackwheel. Click Save.

About telecoil mode

In telecoil mode, the magnetic signal of the BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.

Turn on telecoil mode

Verify that your BlackBerry device supports telecoil mode. For more information, contact your wireless service provider. 1. In the phone, click the trackwheel.

2. 3. 4. 5. 6.

Click Options. Click Hearing Aid Mode. Set the Mode Enabled field to Telecoil. Click the trackwheel. Click Save.
The H-T telecoil indicator appears in the device status section of the screen.

Phone troubleshooting

I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call forwarding is turned off.

Email messages

Email message basics

Open a message

1. In a message list, click a message. 2. Click Open. Note: If your BlackBerry device is associated with more than one email address, you might be able to open messages from the message list for a specific email address.

View more of the subject line for messages
1. 2. 3. 4. In a message list, click the trackwheel. Click Options. Click General Options. Perform any of the following actions: Set the Display Message Header On field to 2 lines. Set the Display Time and Display Name fields to No.
5. Click the trackwheel. 6. Click Save.
Set how long your device stores messages
1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click General Options. Set the Keep Messages field. Click the trackwheel. Click Save.
To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry device within the set period of time appear in a message list.
About multiple message lists
Depending on your email setup option, you might be able to associate your BlackBerry device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one email account. Depending on your theme, a separate message list might appear for SMS and MMS messages.
Use one message list or multiple message lists
By default, your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages. 1. In a message list, click the trackwheel.
2. Click Options. 3. Click General Options. 4. Perform one of the following actions: To use one message list for all messages, set the SMS and Email Inboxes field to Combined. To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Click the trackwheel. 6. Click Save.
Hide the new or unopened message indicator
1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click General Options. Set the Display Message Count field to None. Click the trackwheel. Click Save.

If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now. Verify that data service is turned on. If you use email message filters, verify that the options for email message filters are set correctly. Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. Verify that your device is not blocking messages. For more information, contact your system administrator.
I cannot file email messages
Try performing the following actions: Verify that wireless email reconciliation is turned on. If your email message folders do not appear on your BlackBerry device, reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear in my message list
If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Some messages no longer appear on my device
If your BlackBerry device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.
A message or attachment is truncated
Try performing the following actions: Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions: Wait for a few seconds. The email message folders might become available after a short period of time. Turn off wireless email reconciliation, and then turn it on again.

1. In the device options, click Language. 2. Perform one of the following actions: To use the multi-tap input method, set the Input Language field to <Language> Multitap. To use the SureType input method, set the Input Language field to <Language>.
3. Click the trackwheel. 4. Click Save.
Switch typing input methods when typing
1. Click the trackwheel. 2. Click Enable Multitap or Enable SureType.
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry device in French, but type messages in English. When you set the typing input language, you also set whether your device uses the multi-tap or the SureType input method. If the typing input language is different from the display language, a rectangle with the abbreviated form of the current typing input language appears in the list that appears when typing.
Set the typing input language
Verify that your BlackBerry Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Input Language field. Click the trackwheel. Click Save.

AutoText

About AutoText
AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

Create an AutoText entry

1. In the device options, click AutoText. 2. Click the trackwheel.

Wireless email reconciliation prerequisites
If your BlackBerry device is associated with the BlackBerry Internet Service, verify that your wireless service provider supports this feature. If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, verify that the BlackBerry Enterprise Server supports this feature. For more information, contact your system administrator.
Reconcile email messages over the wireless network
Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device. 1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click Email Reconciliation. Set the Wireless Reconcile field to On. Click the trackwheel. Click Save.
To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.
Delete email messages over the wireless network
Set the Delete On option for each email address that is associated with your BlackBerry device. 1. 2. 3. 4. In a message list, click the trackwheel. Click Options. Click Email Reconciliation. Set the Delete On field.
5. Click the trackwheel. 6. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld.
Wireless data synchronization prerequisites
Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator.
Synchronize organizer data over the wireless network
1. 2. 3. 4. 5. In the address book, calendar, task list, or memo list, click the trackwheel. Click Options. Set the Wireless Synchronization field to Yes. Click the trackwheel. Click Save.
To stop synchronizing organizer data over the wireless network, set the Wireless Synchronization field to No.
About synchronization conflicts
A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer. If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. In a message list, click the trackwheel. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry device is associated with a Microsoft Outlook email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.
Email messages are not being deleted over the wireless network
Try performing the following actions: If you delete multiple email messages on your BlackBerry device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.
Custom address book field data is not appearing on my computer
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. See the documentation for the operating system on your computer for more information.

Browser

Browser basics
About browser configurations
The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience. The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser. If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser, you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server Version 4.1 or later, you can also use the BlackBerry Browser configuration to view.doc,.pdf,.txt,.wpd, and.xls files in the browser. If you use the BlackBerry Browser configuration, you might not be able to change some browser options. The Internet Browser configuration also optimizes the appearance of HTML web pages in the browser. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name. For more information about the Internet Browser configuration, contact your wireless service provider. The WAP Browser configuration optimizes the appearance of WML web pages in the browser. You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail.

1. On a web page, highlight a link or picture. 2. Click the trackwheel. 3. Click Link Address or Image Address.
View the address for a web page
1. On a web page, click the trackwheel. 2. Click Page Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions:
Highlight a link. Click the trackwheel. Click Link Address. Highlight a picture. Click the trackwheel. Click Image Address. Click the trackwheel. Click Page Address. 2. Click Copy Address. To paste the address, click the trackwheel. Click Paste.
Forward a link or picture from a web page
1. 2. 3. 4. 5. On a web page, highlight a link or picture. Click the trackwheel. Click Link Address or Image Address. Click Send Address. Click a message type.
To return to the browser after you send the message, press the Escape key.
Forward a web page address
1. On a web page, click the trackwheel. 2. Click Send Address. 3. Click a message type. To return to the browser after you send the message, press the Escape key.
View a full picture on a web page
1. On a web page, highlight a picture. 2. Click the trackwheel. 3. Click Full Image.
Zoom in to or out from a picture
1. In a picture, click the trackwheel. 2. Click Zoom. 3. Roll the trackwheel. To zoom back to the original picture size, click the trackwheel. Click Zoom 1:1.

Rotate a picture

1. In a picture, click the trackwheel. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction.
Set how pictures load in the browser
1. 2. 3. 4. In the browser, click the trackwheel. Click Options. Click Browser Configuration. Perform one of the following actions: To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. To stop pictures from loading on all web pages, set the Show Images field to No. To turn off placeholders for pictures, set the Show Image Placeholders field to No.
5. Click the trackwheel. 6. Click Save Options.
Load pictures on a web page
1. On a web page, click the trackwheel. 2. Perform one of the following actions: To load some pictures, click More Images. To load all pictures, click All Images.

Web page requests

About saving web pages and web page requests
While a web page is loading, you can save the web page request in a message list. When you save a web page request, you can use other pages while you are waiting for the web page to load. You can also save web pages to a message list. When you save a web page, you can view the text on the page at any time. A saved web page displays content that was current at the time that the web page was saved.

Rename a media folder

You only rename media folders that you have added. 1. 2. 3. 4. 5. 6. In the media application, click a media type. Highlight a media folder. Click the trackwheel. Click Rename. Type a name for the folder. Click Save.

Delete a media folder

You only delete media folders that you have added. 1. 2. 3. 4. In the media application, click a media type. Highlight a media folder. Click the trackwheel. Click Delete.

Move a media file

You only move media files that you have added. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the media application, click a media type. Click a media folder. Click Open. Highlight a media file. Click the trackwheel. Click Move. Highlight a media folder. Click the trackwheel. Click Move Here.
Set the amount of memory available for media files
1. 2. 3. 4. In the media application, click a media type. Click the trackwheel. Click Options. Perform any of the following actions: To set the maximum amount of BlackBerry device memory available for all media files, set the Device Memory Limit field. To set the minimum amount of device memory available for pictures, set the Reserved Pictures Memory field.
View properties for a media file or folder
1. 2. 3. 4. In the media application, click a media type. Highlight a media file or folder. Click the trackwheel. Click Properties.
Sort media files and folders
1. 2. 3. 4. 5. In the media application, click a media type. Click the trackwheel. Click Options. Set the Sort By and Sort Direction fields. Click the trackwheel.

6. Click Save.

Switch media folder views
1. In the media application, click a media type. 2. Click the trackwheel. 3. Click View List or View Thumbnails.

Media file management

About transferring media files
You can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device, or you can connect your BlackBerry device to your computer to transfer files between your device and your computer. See the BlackBerry Desktop Software Online Help for more information about using the media manager tool.
Send a media file using Bluetooth technology
Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device. 1. 2. 3. 4. 5. 6. 7. In the media application, click a media type. Click a media folder. Click Open. Click a media file. Click Send Using Bluetooth. Click a Bluetooth enabled device. Click Send.

I cannot pair with a Bluetooth enabled device
Try performing the following actions: Verify that your BlackBerry device is compatible with the Bluetooth enabled device. See the documentation that came with the Bluetooth enabled device for more information. Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Set the Encryption field to Disabled. Click the trackwheel. Click Save.
I cannot share contacts with a paired Bluetooth enabled device
Try performing the following actions: Verify that Bluetooth technology is turned on. Verify that your BlackBerry device is paired with the Bluetooth enabled device. Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled.
Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.

Date and time

Set the date and time
1. 2. 3. 4. In the device options, click Date/Time. Set the date and time. Click the trackwheel. Click Save.
Get the date and time from the wireless network automatically
1. In the device options, click Date/Time. 2. Set the Time Zone field. 3. Perform one of the following actions: To get the date and time from the wireless network that your BlackBerry device is connected to, set the Date/Time Source field to Network. To get the date and time from the BlackBerry network, set the Date/Time Source field to BlackBerry. To set the time yourself, set the Date/Time Source field to Off. 4. 5. 6. 7. Click the trackwheel. Click Update Time. Click the trackwheel. Click Save.
Date and time troubleshooting
The time on my device is incorrect
Try performing the following actions: If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry.

LED notification

The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your BlackBerry device is connected to a Bluetooth enabled device. Red: A new message has arrived and your selected notification profile is set to notify you using the LED. Amber: The battery power level for your device is low.
Turn on wireless coverage notification
1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Click the trackwheel. Click Save.
When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.

Custom notification

About custom notification
You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact, regardless of your active notification profile. Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list. Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception, or you can delete it.
Set custom notification for calls or messages from a specific contact
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. In the profile list, click the trackwheel. Click New Exception. In the Exception field, type a name for the profile exception. In the From field, click the trackwheel. Click Add Name. Click a contact. Click Continue. To add another contact, repeat steps 5 through 8. Set the Use Profile field to the notification profile on which the exception should be based. To set a ring tone, select the Custom Phone Tune check box. Set a ring tone. Click the trackwheel. Click Save.
Change the order of notification profile exceptions
1. 2. 3. 4. In the profile list, click a notification profile exception. Click Move. Roll the trackwheel to the new location. Click the trackwheel.

To turn on smart password entry again, set the Smart Password Entry field to Enabled.
Switch smart password filters
In an blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field.
Authentication certificate prerequisites
Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device. Verify that you have imported a certificate from your smart card that you can use for signing and verification. See the S/MIME Support Package User Guide Supplement for more information.
Verify that you have set a device password. Verify that two-factor authentication is turned on. Verify that you have the smart card password. You should have received this password when you received your smart card.
Use a certificate to authenticate your smart card
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Authentication Certificate field. Click the trackwheel. Click Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.

Security troubleshooting

I cannot unlock my device using my smart card
Try performing the following actions: Verify that the correct smart card is inserted in the smart card reader. Verify that the smart card is inserted in the smart card reader correctly.
Third-party application control
About permissions for third-party applications
You can set permissions that control how third-party applications on your BlackBerry device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth connections. If you have added third-party applications to your device, the device firewall is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. If you turn off the prompt, you can reset the firewall options to receive the connection prompt again.

Reset connection permissions for third-party applications
1. 2. 3. 4. In the device options, click Security Options. Click Firewall. Click the trackwheel. Click Reset Settings.
About direct Internet connections for third-party applications
Some third-party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Set up a direct Internet connection for a third-party application
Verify that you have an APN and that you have the user name and password for the APN. Contact your wireless service provider for more information. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click TCP. Type the APN information. Click the trackwheel. Click Save.
Set permissions for a third-party application
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry device. If you are unsure about how changing these permissions might affect the operation of the applications on your device, contact your system administrator or wireless service provider for more information.

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In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Click the trackwheel. Perform one of the following actions: To set permissions for the highlighted third-party application, click Edit Permissions. To set permissions for all third-party applications, click Edit Default Permissions. Expand Connections, Interactions, or User Data. Set the permission fields. Click the trackwheel. Click Save.
Connection permissions for third-party applications
USB: Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry device. Bluetooth: Set whether third-party applications can use Bluetooth connections. Phone: Set whether third-party applications can make calls or access call logs. Location (GPS): Set whether third-party applications can use your GPS location information. Company Network: Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Carrier Internet: Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway).