Turn off the speakerphone
Perform one of the following actions: To turn off the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone and listen privately to a voice mail message, song, or video, press the Menu key. Click Activate Handset Speaker.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad. To type a number, press a number key. To type a letter, hold the Alt key. Press the letter key.
Switch applications during a call
1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key.

Switch calls

1. Press the Menu key. 2. Click Flash.
Make a call when the device is locked
Verify that dialing from the Lock screen is turned on. 1. On the Lock screen, press the Enter key. 2. Click Place Call. 3. Perform one of the following actions: Type a phone number. Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key.

Use a headset

You can purchase an optional headset to use with your BlackBerry device. To answer a call, press the headset button. To turn on mute during a call, press the headset button. To turn off mute, press the headset button again. To end a call, hold the headset button. To make a call using a voice command, hold the headset button. Say the command. To pause a song, press the headset button. To resume playing the song, press the headset button again.
For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls
Your BlackBerry device is designed to make emergency calls even when it is locked. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).
About Emergency Callback Mode
When you end an emergency call, the BlackBerry device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages. Your device exits Emergency Callback Mode at any time if you make a non-emergency call.

Create an email message filter based on a contact or subject
1. In a message list, highlight an email message.
Press the Menu key. Click Filter Sender or Filter Subject. Type a name for the email message filter. Set the email message filter options.
6. Press the Menu key. 7. Click Save.
Options for email message filters
From: Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent To: Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent directly to me: Set whether the email message filter applies to email messages that include your email address in the To field. CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to. Sensitivity: Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

Prerequisites: Wireless email reconciliation
If your BlackBerry device is associated with the BlackBerry Internet Service, verify that your wireless service provider supports this feature. If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, verify that the BlackBerry Enterprise Server supports this feature. For more information, contact your administrator.
Reconcile email messages over the wireless network
Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device. 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Reconciliation. Set the Wireless Reconcile field to On. Press the Menu key. Click Save.
To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.
Delete email messages over the wireless network
Set the Delete On option for each email address that is associated with your BlackBerry device. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Reconciliation.
4. Set the Delete On field. 5. Press the Menu key. 6. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld.
Prerequisites: Wireless data synchronization
Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Synchronize organizer data over the wireless network
1. 2. 3. 4. 5. 6. In the address book, a calendar, the task list, or the memo list , press the Menu key. Click Options. To synchronize calendar entries, click a calendar. Change the Wireless Synchronization field to Yes. Press the Menu key. Click Save.
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No.
About synchronization conflicts
A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer. If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Move through a web page line by line
1. On a web page, press the Menu key. 2. Click Select Mode. To select only links and fields as you move through a web page, press the Menu key. Click View Mode.
Save a web page to a message list
A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save Page. 3. Click OK.

Refresh a web page

1. On a web page, press the Menu key. 2. Click Refresh.
View a list of web pages you visited recently
1. On a web page, press the Menu key.

2. Click History.

Stop loading a web page
1. When a web page is loading, press the Menu key. 2. Click Stop.

Return to the home page

1. On a web page, press the Menu key. 2. Click Home.

Close the browser

1. In the browser, press the Menu key. 2. Click Close.
Links, pictures, and web page addresses
View the address for a link or picture
1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address.
View the address for a web page
1. On a web page, press the Menu key. 2. Click Page Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions: Highlight or pause on a link. Press the Menu key. Click Link Address. Highlight or pause on a picture. Press the Menu key. Click Image Address. Press the Menu key. Click Page Address. 2. Click Copy Address. To paste the address, press the Menu key. Click Paste.
Forward a link or picture from a web page
1. 2. 3. 4. 5. On a web page, highlight or pause on a link or picture. Press the Menu key. Click Link Address or Image Address. Click Send Address. Click a message type.
To return to the browser after you send the message, press the Escape key.
Forward a web page address
1. On a web page, press the Menu key. 2. Click Send Address. 3. Click a message type. To return to the browser after you send the message, press the Escape key.
View a full picture on a web page
1. On a web page, highlight or pause on a picture. 2. Press the Menu key. 3. Click Full Image.
Zoom in to or out from a picture
1. In a picture, press the Menu key. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click View Actual Size.

Rotate a picture

1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction.
Set how pictures load in the browser
1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Browser Configuration. Perform one of the following actions:
To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. To stop pictures from loading on all web pages, set the Show Images field to No. To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5. Press the Menu key. 6. Click Save Options.

You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder.
Delete a bookmark folder for web pages
You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder.

Web feeds

About web feeds
Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version of the content is available, you can listen to the web feed content. You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold. If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.

Subscribe to a web feed

1. 2. 3. 4. 5. 6. On a web page, press the Menu key. Click Add Web Feed. Select the check box beside a web feed. In the Auto Synchronize field, set how often the browser should check for updates to the web feed. In the Start time field, set the time of day when the browser should start checking for updates. Click Add.

View web feed content

1. In a web feed, highlight a title. 2. Press the Menu key. 3. Perform one of the following actions: To view a summary of the story, click Show Description. To view the full story, click Read Story. To hide a description, highlight a title. Press the Menu key. Click Hide Description.
Listen to web feed content
If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator. 1. In a web feed, highlight a title. 2. Press the Menu key. 3. Click Get Audio.
Mark a web feed title as opened or unopened
In a web feed, perform one of the following actions: Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Change a web feed

1. On a web page, press the Menu key. 2. 3. 4. 5. 6. 7. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Edit Bookmark. Change the web feed. Click Accept.

Add a trusted content server
Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server. 1. 2. 3. 4. 5. In the device options, click Security Options. Click TLS. Press the Menu key. Click Add Host. Perform one of the following actions: If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 6. Click OK. 7. Press the Menu key. 8. Click Save.

Browser push

About browser push
Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache.

Turn off browser push

1. In the device options, click Advanced Options. 2. Click Browser Push. 3. Perform one of the following actions: To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes. To reject browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service, clear the Enable MDS Push check box. To reject browser push messages through WAP gateways, clear the Enable WAP Push check box. 4. Press the Menu key. 5. Click Save.

Browser push options

Process MDS: Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts:

Format a media card

1. In the device options, click Media Card. 2. Press the Menu key. 3. Click Format Card.
Turn off media card support
1. 2. 3. 4. In the device options, click Media Card. Set the Media Card Support field to Off. Press the Menu key. Click Save.
To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key. To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key. To play the next song in a category, press N. To play the previous song in a category, press P. To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. To rotate a picture, press L. To zoom in to a picture, press 3. To zoom to the original picture size, press 7. To zoom out from a picture, press 9. To zoom to the original picture size, press 7. To fit a picture to the screen size, press 1.

Media troubleshooting

I cannot play a song or video on a web page
Your BlackBerry device might not support the size or the file format of the song or video file.
I cannot open media files
If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry Desktop Manager. If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device. If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the media card options, change the Encryption Mode field to None or Security Password.
My device does not recognize my media card

GPS technology

About GPS technology
Depending on your wireless service provider, you might be able to use location-based applications and location-based services on your BlackBerry device to get your GPS location. Location-based applications can use your GPS location to provide you with other locationbased information. For example, a location-based application could use your GPS location to provide you with driving directions. If your device is connected to a CDMA network and you make an emergency call or your device is in emergency callback mode, an emergency operator might be able to use GPS technology to estimate your location. Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology. If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth enabled GPS receiver. For more information, contact your wireless service provider.

Turn on GPS technology

Depending on your wireless service provider, the GPS options that appear on your BlackBerry device might differ slightly from the options that appear in this task. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click GPS. Change the GPS Services field to Location On. Press the Menu key. Click Save.
To turn off GPS technology, change the GPS Services field to Location Off.

Get your GPS location

1. 2. 3. 4. In the device options, click Advanced Options. Click GPS. Press the Menu key. Click Refresh GPS.
The longitude and latitude coordinates for your current location appear.
Prevent others from tracking your location
If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your device.
In the device options, click Advanced Options. Click GPS. Change the Location Tracking field to No. Press the Menu key.
GPS technology troubleshooting
I cannot use GPS technology
Try performing the following actions: If you are outdoors, move away from buildings and expose your device to open sky. If you are indoors, move close to a window. If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.

Contacts

Contact basics

Add a contact

1. In the address book, press the 2. 3. 4. 5. Click New Address. Type the contact information. Click the trackball. Click Save. key.

Delete a contact, task, or memo from a category
1. 2. 3. 4. 5. When changing a contact, task, or memo, press the Menu key. Click Categories. Clear the check box beside the category. Press the Menu key. Click Save.

Delete a category

1. 2. 3. 4. 5. In the address book, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key. Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.

Address lookup

Search for contacts in your organization's address book
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. In the address book, press the Menu key. Click Lookup. Type part or all of a contact name. Click the trackball.
Manage address lookup results
1. In the address lookup results, highlight a contact. 2. Press the Menu key. 3. Perform one of the following actions:
To add a contact to your address book, click Add. To add all the contacts, click Add All. To view information for a contact, click View. To delete a contact from the address lookup results, click Delete.
To delete the address lookup results, click Delete Lookup. To start a new address lookup, click Lookup.

Contact list options

Sort contacts or tasks
1. 2. 3. 4. 5. 6. In the address book or the task list, press the Menu key. Click Options. If necessary, click General Options. Change the Sort By field. Press the Menu key. Click Save.
Set display options for contacts
You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. 2. 3. 4. In the device options, click Language. Set the Name Display field to Last name, First name. Press the Menu key. Click Save.
To sort your contacts by first name, set the Name Display field to First name Last name.
Prevent duplicate names in your address book
1. 2. 3. 4. 5. 6. In the address book, press the Menu key. Click Options. Click General Options. Set the Allow Duplicate Names field to No. Press the Menu key. Click Save.
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
In an application, press the Menu key. Click Options. If necessary, click General Options. Change the Confirm Delete field to No.
View the number of contacts, tasks, or memos stored on your device
1. In the address book, task list, or memo list, press the Menu key. 2. Click Options. 3. If necessary, click General Options. The Number of Entries field displays the number of contacts, tasks, or memos that are stored on your BlackBerry device.

Contact troubleshooting

Change the calendar that reminds you of appointments
Verify that you have multiple calendars on your BlackBerry device. 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click a calendar. Change the Display Reminders field. Press the Menu key. Click Save.
Change the default calendar
Verify that you have multiple calendars on your BlackBerry device. 1. In the device options, click Advanced Options.
Click Default Services. Change the Calendar (CICAL) field. Press the Menu key. Click Save.

Calendar troubleshooting

I cannot schedule appointments that span multiple days
If you use IBM Lotus Notes, you cannot schedule appointments that span multiple days.
I cannot set some fields when scheduling appointments
If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.

Task basics

Create a task
1. 2. 3. 4. 5. 6. 7. In the task list, press the Menu key. Click New. Type the task information. Set a due date for the task. If the task recurs, set the Recurrence field. Press the Menu key. Click Save.

Change a task

1. 2. 3. 4. 5. 6. In the task list, highlight a task. Press the Menu key. Click Open. Change the task information. Press the Menu key. Click Save.
Change the status of a task
1. In the task list, highlight a task. 2. Press the Menu key. 3. Perform one of the following actions: To mark the task as complete, click Mark Completed.
To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save.

Hide completed tasks

1. In the task list, press the Menu key. 2. Click Hide Completed.

Forward a task or memo

1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type.

Delete a task

1. In the task list, highlight a task. 2. Press the Menu key. 3. Click Delete.
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.

View a list of saved ring tones
1. In the profile list, click Advanced. 2. 3. 4. 5. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones.
To play a ring tone, highlight a ring tone. Press the Menu key. Click Play.
Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click Ring Tones. Click All Ring Tones. Press the Menu key. Click Download Tunes.

LED notification

The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth enabled device. Red: A new message has arrived and your selected notification profile is set to notify you using the LED. If you are using your device with a smart card, your device is accessing data on the smart card. Amber:
The battery power level for your device is low.
Turn on wireless coverage notification
1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save.
When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.

Custom notification

About custom notification
You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact, regardless of your active notification profile. Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list. Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception, or you can delete it.

Turn off data service

Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider. 1. In the device options, click Mobile Network. 2. Perform one of the following actions: To turn off data service, change the Data Services field to Off. To turn off data service when roaming, change the Data Services field to Off When Roaming. 3. Press the Menu key. 4. Click Save.

About roaming

In most cases, your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless coverage area. An indicator appears on your device to let you know that you are roaming outside of your wireless service provider's wireless coverage area. You might also have to provide login information before you can access the wireless network. For more information about roaming, contact your wireless service provider.
Verify the status of network connections and services
1. On the Home screen or in the application list, click Manage Connections. 2. Click Services Status.
Wireless network coverage troubleshooting
I cannot connect to a wireless network
Try performing the following actions: Verify that you have turned on the connection to the wireless network. If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.
Power, battery, and memory

Turn off your device

Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. If you have not set your BlackBerry device to turn on and turn off automatically at specific times, hold the Power key. If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off. If you want the device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.

Encryption

About content protection
Content protection is designed to encrypt your BlackBerry device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call when the device is locked, the caller name does not appear on the screen.
When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key.

Protect your device data

Verify that you have set a BlackBerry device password. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Change the Content Protection field to Enabled. Press the Menu key. Click Save.
Set content protection strength
Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Strength field. Press the Menu key. Click Save.

About encryption keys

If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You should generate a new encryption key every 2 weeks.
Generate an encryption key
Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the email settings tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. 1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Click a service. Click Regenerate Encryption Key.
About content compression
Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on. If content compression and content protection are turned on, your device compresses device data before encrypting it.

Getting Started Guide

BlackBerry Curve 8330 Smartphone
MAT-18127-001 | PRINTSPEC-016 SWD-336351-0208024405-001 | RBU21CW

Contents

Welcome to BlackBerry!....5 Set up your device.....7 Insert the battery.....7 Charge the battery.....9 Complete the setup wizard.....10 Learn the basics.... 15 Move around the screen....16 Open a menu.....17 Typing basics.....18 Applications.....19 Home screen status indicators....20 Message list status indicators..... 21 Phone status indicators....21 Calendar status indicators.....22 Camera status indicators.....22 Wireless coverage indicators.....22 Start using your device....25 Make a call.....25 Send an email message.....25
Send an SMS text message....26 Send an MMS message....26 Add a contact.....27 Take a picture......27 Record a video......28 Visit a web page.....29 Schedule an appointment....29 Pair with a Bluetooth enabled device....30 About using your device with a computer.... 30 About switching devices....32 Switch devices......32 Transfer a file between your device and your computer using the Roxio Media Manager.33 Synchronize data between your device and your computer...34 About accessories.....34 About adding applications to your device....35 Insert a media card.....35 Find more information.....36 Troubleshooting.....39 I cannot connect to a wireless network.... 39 I cannot associate my device with an email address...39 I do not know which email setup option to select in the setup wizard.. 40 I cannot send messages.....41 I am not receiving messages.....42
I cannot make or receive calls.... 43 Legal notice.....45

Welcome to BlackBerry!

Get ready to experience the freedom and connectivity of your all-in-one mobile solution. Setting up your BlackBerry device is easy. Simply charge the battery and complete the setup wizard. After you complete the setup wizard, take some time to explore the features on your device. This guide provides tips and instructions to help you learn the basics quickly.

Set up your device

Insert the battery
1. Press the release button for the battery cover. 2. Slide off the battery cover. 3. Insert the battery so that the metal contacts on the battery align with the metal contacts on your BlackBerrydevice. 4. Slide the battery cover back onto the device. If the battery is charged, the device turns on. If the device does not turn on, charge the battery.
Figure 1. Remove the battery cover
Figure 2. Insert the battery

Charge the battery

1. If necessary, perform one of the following actions: Insert the plug blade attachment into the power adapter. Fold the plug blades down. 2. Connect the small end of the travel charger cable to the USB port on the side of your BlackBerry device. 3. Plug the power adapter into a power outlet. 4. Charge the battery to full power.
Figure 3. Insert the plug blade attachment or fold plug blades down (if necessary)
Figure 4. Connect the travel charger cable to your device
If you have an available USB port on your computer and you have installed the BlackBerry Desktop Software, you can use the USB cable that came with your device to connect your device to your computer for charging. For more information, see the "About using your device with a computer " topic.
Battery power level indicators
full battery power low battery power battery charging
Complete the setup wizard
The setup wizard is designed to help you learn about typing, change options to personalize your BlackBerry device, and set up one or more email addresses.

1. 2. 3. 4. 5. 6.

In the setup wizard dialog box, roll the trackball to highlight Run Setup Wizard. Click (press) the trackball. Read the setup wizard introduction. Roll the trackball to highlight Next. Click the trackball. Complete the instructions on the screen.

Note: If the setup wizard dialog box does not appear automatically, on the Home screen, press the key. Click Setup Wizard.
Figure 5. Setup wizard screen
About email setup options
Use one of the following options to set up email on your BlackBerry device:
BlackBerry Internet Service option: Use this email setup option to create a new email address for your device or to associate your device with one or more (up to ten) existing email addresses. You can set up email using this option by selecting the I want to create or add an email address option in the setup wizard on your device. BlackBerry Enterprise Server option: Use this email setup option to associate your device with a Microsoft Outlook, IBM Lotus Notes, or Novell GroupWise work email account and to take advantage of advanced wireless data synchronization capabilities. If your system administrator has provided you with an enterprise activation password, you can set up email using this option by selecting the I want to use a work email account with a BlackBerry Enterprise Server option in the setup wizard on your device. If you do not have an enterprise activation password, contact your system administrator. BlackBerry Desktop Redirector option: Use this email setup option to associate your device with a Microsoft Outlook (Workgroup Installation) email account. You can set up email using this option by installing the BlackBerry Desktop Software and selecting the BlackBerry Desktop Redirector option. If you use this email setup option, you must keep your computer turned on to receive your email messages. Note: The available email setup options might vary depending on your wireless service plan.
Add or create an email address using the setup wizard
1. In the setup wizard, on the email setup screen, select the I want to create or add an email address option. Click Next. 2. Click Next.

3. 4. 5. 6.

If necessary, click Update Now. If necessary, click Create New Account. To accept the terms of the license agreement, select the Yes option. Click I Agree. If necessary, type a login user name and password of your choice. Click Next. Record your user name and password in a safe place. 7. Complete the instructions on the screen.

Learn the basics

Move around the screen
To open the application list, press the key on the Home screen. To move the cursor in any direction and highlight items, roll the trackball. To select an item or follow a link, click the trackball. To change the value in a field, click a field. Click a value. To move back a screen, press the key. key.

To return to the Home screen, press the

Figure 6. Home screen

Figure 7. Application list
Figure 8. Move around the screen

Open a menu

To open a menu of all the available actions for a highlighted item in an application, press the key. If you click an item with more than one common available action, a short menu of these available actions appears. To view more available actions for the highlighted key or click Full Menu. item, press the To close a menu, press the key.

Figure 9. Full menu

Figure 10. Short menu

Typing basics

Typing indicators
Shift mode Alt mode number lock mode

Typing tips

To capitalize a letter, hold the letter key until the capitalized letter appears or press the key and the letter key.
To type the alternate character on a key, press the For example, to type a question mark (?), press the To type a symbol, press the
key and the character key. key and.
key. Type the letter that appears below the symbol.
To type an accented or special character, hold the letter key and roll the trackball to the left or right. Release the letter key when the accented or special character appears. For example, to type , hold and roll the trackball to the left until appears. To turn on NUM lock, press the press the key. key and the key. To turn off NUM lock,

Applications

Take some time to explore the applications that are available on your BlackBerry device. Here are a few applications to get you started. Click Setup Wizard to learn about typing, change options to personalize your device, and set up your email address. The setup wizard also provides links to information about common tasks. Click Email Settings to set up one or more email addresses or change BlackBerry Internet Service email options. Click Browser to visit web pages or view the browser bookmark list.
Click Call Log to make a call or view a list of recent calls. Click Camera to take a picture. Click Video Camera to record a video. Click Media to view saved songs, ring tones, videos, or pictures. Click Messages to view a list of your messages. Click Options to view the main list of device options. You can also access additional options from the menu in each application. Click Address Book to view your contact list or add a new contact. Click Help to view the user guide for your device.

Home screen status indicators
alarm set unopened message count missed calendar reminder voice mail message missed call count sending data receiving data roaming
Bluetooth technology is turned on
paired with Bluetooth enabled device
Message list status indicators
unopened message opened message message with an attachment message is high priority SMS text message MMS message sent message message is sending message not sent

Phone status indicators

missed call placed call received call
Calendar status indicators
reminder set recurring appointment or meeting calendar entry with notes meeting exception to recurring appointment or meeting

Camera status indicators

flash is turned on flash is turned off automatic flash mode slow shutter speed
Wireless coverage indicators
Indicators on the Home screen display the wireless coverage level for the area in which you are using your BlackBerry device. A wireless coverage level might limit the use of some device features.
You can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser with a highspeed data connection. You can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser. You can use the phone and send and receive SMS text messages.
Your connection to the wireless network is turned off. You are not in a wireless coverage area. You might be able to make emergency calls.

Start using your device

Make a call
1. On the Home screen or in the phone, perform one of the following actions: Type a phone number. Type part of a contact name. Highlight a contact or phone number. 2. Press the To end the call, press the key. key.

Send an email message

1. In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: Type an email address. Type a contact name. Type part of a contact name. Click a contact. 4. Type a message.
5. Press the 6. Click Send.

Send an SMS text message

1. In a message list, press the key. 2. Click Compose SMS. 3. Perform one of the following actions: If the contact is not in your address book, click Use Once. Type an SMS phone number (include the country code and area code) or an email address. Click the trackball. If the contact is in your address book, click a contact. 4. Type a message. 5. Click the trackball. 6. Click Send.

Send an MMS message

1. In a message list, press the key. 2. Click Compose MMS. 3. Perform one of the following actions:
If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball. If the contact is in your address book, click a contact. Click an email address or MMS phone number. 4. Type a message. 5. Press the key. 6. Click Send.

Add a contact

1. In the address book, press the 2. 3. 4. 5. Click New Address. Type the contact information. Press the Menu key. Click Save. key.

Take a picture

1. In the camera, click the trackball. 2. Perform one of the following actions: To take another picture, click the
To set the picture as a caller ID picture or Home screen background, click the icon. To rename and save the picture, click the To send the picture, click the To delete the picture, click the icon. icon. icon.

Record a video

Verify that you have inserted a media card into your BlackBerry device. 1. In the video camera, click the trackball. 2. To pause recording, click the trackball. 3. Perform one of the following actions: To resume recording, click the icon. To stop recording and save the video, click the To play the video, click the icon. icon. icon.
To rename and save the video, click the To delete the video, click the To send the video, click the icon. icon.

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. In the browser, perform one of the following actions: If a web address field appears on the screen, type a web address. If a web address field does not appear on the screen, press the Go To. Type a web address. 2. Click the trackball.

key. Click

Schedule an appointment
1. In a calendar, press the 2. 3. 4. 5. 6. key. Click New. Type the appointment information. If the appointment recurs, change the Recurrence field. Press the Menu key. Click Save.
Pair with a Bluetooth enabled device
Some Bluetooth enabled devices have a passkey that you must type before you can pair with them. 1. In the Bluetooth setup application, click Search for devices from here or Allow another device to find me. 2. Click OK. 3. If necessary, click a Bluetooth enabled device. 4. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry device. 5. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
About using your device with a computer
You can install the BlackBerry Desktop Software on your computer and connect your BlackBerry device to your computer to perform any of the following actions: Charge your device. Synchronize organizer data such as contacts, calendar entries, tasks, and memos between your device and your computer. Back up and restore device data. Transfer files between your device and your computer.
Add applications to your device. Set up and manage email message forwarding or wireless calendar synchronization if your administrator has advised you to do so. Set up and manage email message forwarding using the BlackBerry Desktop Redirector to forward email messages from a Microsoft Outlook (Workgroup installation) email account that resides on a Microsoft Exchange Server version 5.5 or later. For more information about synchronizing data, backing up or restoring data, adding applications, or other functions, see the BlackBerry Desktop Software Online Help.

Installation prerequisites
Intel compatible 486 or higher computer that is compliant with USB 1.1 or later Microsoft Windows 2000, or later available USB port CD drive
Install the BlackBerry Desktop Software
1. Verify that your BlackBerry device is not connected to your computer. 2. Insert the BlackBerry User Tools CD into the CD drive on your computer. 3. Click BlackBerry Desktop Software. 4. Complete the instructions on the screen.
5. When the installation is complete, connect the smaller end of the USB cable to the USB port on the side of your device. 6. Connect the larger end of the USB cable to the USB port on your computer. Note: If the BlackBerry Desktop Manager does not open automatically, on the taskbar, click Start > Programs > BlackBerry > Desktop Manager.

About switching devices

You can import data from your current BlackBerry device, Palm device, or Windows Mobile powered device to your new BlackBerry device using the switch device wizard tool of the BlackBerry Desktop Manager. For more information about switching devices, see the BlackBerry Desktop Software Online Help.

Switch devices

1. 2. 3. 4. Connect your current device to your computer. Open the BlackBerry Desktop Manager. Click Switch Device Wizard. Complete the instructions on the screen.
Transfer a file between your device and your computer using the Roxio Media Manager
1. 2. 3. 4. Connect your BlackBerry device to your computer. On your computer, open the BlackBerry Desktop Manager. Double-click Media Manager. Drag a file or folder from one location to another.
For more information about transferring and managing media files, see the online help that is available in the Roxio Media Manager.
Roxio Media Manager views
In the Roxio Media Manager that is available in the BlackBerry Desktop Manager, you can view media files in one of four views. Click My Media to view media files, organized by media type, that are stored on your computer. Click Folders to view media files, organized by folder, that are stored on your computer. Click My MediaSpace (UPnP) to view media files that are stored on Universal Plug and Play devices that are connected to your computer.
Click My Devices to view media files that are stored on wireless devices that are connected to your computer.
Synchronize data between your device and your computer
1. Connect your BlackBerrydevice to your computer. 2. Open the BlackBerry Desktop Manager. 3. Click Synchronize. 4. Select the check box beside one or more actions. 5. Click Synchronize.

About accessories

You can buy accessories such as batteries, carrying solutions, headsets, and charging solutions for your BlackBerry device. For more information, contact your wireless service provider or visit www.shopblackberry.com. CAUTION: Use only accessories that Research In Motion has approved for use with your device. Use of other accessories might invalidate your warranty and might be dangerous.

About adding applications to your device
You can download applications for your BlackBerry device from a web site such as mobile.blackberry.com using the browser on your device. You can also download applications from a web site such as www.handango.com/blackberry using a browser on your computer. If you download an application using a browser on your computer, you can add the application to your device using the application loader tool of the BlackBerry Desktop Software. The BlackBerry Desktop Software is available on the BlackBerry User Tools CD that came with your device. CAUTION: If you add an application to your device, read the terms and conditions for the application carefully. Research In Motion makes no representation, warranty, or guarantee whatsoever for applications that you add to your device and assumes no liability for them.

Insert a media card

Use a microSD media card to extend the memory available on your BlackBerry device for storing media files such as songs, ring tones, videos, or pictures. The media card might be sold separately from your device. 1. 2. 3. 4. 5. Press the release button for the battery cover. Slide off the battery cover. If the battery is inserted, remove the battery. Slide the media card holder door toward its hinges to unlock it. Open the media card holder door.
6. Place the media card into the slots in the media card holder door so that the metal contacts on the media card align with the metal contacts on your device when the media card holder door is closed. 7. Close the media card holder door. 8. Slide the media card holder door away from its hinges to lock it. 9. Insert the battery so that the metal contacts on the battery align with the metal contacts on your device. 10. Slide the battery cover back onto the device so that it clicks into place.
Figure 11. Insert a media card

Find more information

To view the user guide for your BlackBerry device, click Help in the application list or in an application menu.
To view the BlackBerry 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry User Tools CD that came with your device into the CD drive on your computer. To find information about your wireless network or your wireless service plan, visit your wireless service provider web site. To find software, games, and accessories for your device, visit www.discoverblackberry.com.

Troubleshooting

I cannot connect to a wireless network
Try performing the following actions: Verify that you have turned on the connection to the wireless network. If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.
I cannot associate my device with an email address
Try performing the following actions: On the email setup screen, verify that you have typed all the email address information correctly. Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider. If you are trying to add a Microsoft Outlook or IBM Lotus Notes work email address to your BlackBerry device, in a browser on your computer, log in to the email setup web site using the web page address provided by your wireless service
provider and add the work email address. To log in, you must have a login user name and password. You can create a login user name and password in the setup wizard on the email setup screen.
I do not know which email setup option to select in the setup wizard
Select the I want to create or add an email address option if the other options do not apply to you. This option is the most common option for individual users. If you select this option, an email setup screen appears on your BlackBerry device. On this screen, you can create a new email address for your device or associate your device with an existing, supported email address. Select the I want to use a work email account with a BlackBerry Enterprise Server option if a system administrator has provided you with a password that you can use to activate your device over the wireless network. If you select this option, an Enterprise Activation screen appears. On this screen, you can type your work email address and the password provided by your system administrator to activate your device. Select the I want to skip email setup option if any of the following situations apply: A representative from the store where you bought your device has already helped you to set up your email address. You have already visited the email setup web site using a browser on your computer and have set up an email address.
You have an existing email account and have access to a BlackBerry Enterprise Server, but your system administrator has not provided you with a password that you can use to activate your device over the wireless network. For more information about setting up email for your device, contact your system administrator. You have a Microsoft Outlook (Workgroup installation) email account on a Microsoft Exchange Server Version 5.5 or later and you want to use the BlackBerry Desktop Redirector to forward email messages to your device.

I cannot send messages

Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host key. Click Register Now. Routing Table. Press the Resend the message. Open the message. Press the key. Click Resend.
I am not receiving messages
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the key. Click Register Now. If you switched devices, verify that you have switched email service to your new device. To switch email service to your new device, in the setup wizard, open the email setup screen. If you created a user name and password when you set up

email on your device, type your login information. Press the key. Click Change Device. If you did not create a user name and password when you set up email, complete the instructions on the screen. If you use email message filters, verify that the options for email message filters are set correctly.
I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you have traveled to another country and you have not changed your smartdialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call forwarding is turned off. If you have more than one phone number associated with your device, you can make calls using the active phone number only.

Legal notice

2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. Bluetooth is a trademark of Bluetooth SIG. Handango is a trademark of Handango, Inc. IBM, Domino, Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. Intel is a trademark of Intel Corporation. Microsoft, Outlook, and Windows are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. Roxio is a trademark of Sonic Solutions. All other trademarks are the properties of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement,
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