Search shortcuts

To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in a message, press S. To search for text in an attachment or on a web page, press F. To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press F.

Attachment shortcuts

To search for text in an attachment, press F. To move to the last cursor position after closing and reopening an attachment, press G. In a spreadsheet To move to a specific cell, press G. To view the content of a cell, press the Space key. To switch worksheets, press V. Highlight a worksheet. Press the Enter key. To view hidden columns or rows, press H. To hide the columns or rows, press H. In a presentation To switch presentation views, press M. To move to the next slide, press N. To move to the previous slide, press P.
To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G.

Browser shortcuts

To insert a period (.) in the Go To dialog box, press the Space key. To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key. To stop loading a web page, press the Escape key. To close the browser, hold the Escape key. On a web page To move to a specific web page, press G. To return to the home page, press H. To open the bookmark list, press K. To add a bookmark, press A. To view a list of web pages that you have visited recently, press I. To refresh a web page, press R. To view the web page address for a link, highlight a link. Press L. To view the web page address for a web page, press P. To save a web page to a message list, press S. To follow a highlighted link, press the Enter key. To hide the banner, press U. To view the banner, press U. To view a thumbnail version of a web page, press X. To return to the normal view, press any key. To open the browser options, in the browser, press O. To hide the browser, press D. Navigate a web page To move up a screen, press the Shift key and the Space key. To move down a screen, press the Space key. To move to the top of a web page, press T. To move to the bottom of a web page, press B.

Media shortcuts

To rotate a picture, press R. To zoom in to a picture, press I. To zoom to the original picture size, press W. To zoom out from a picture, press O. To zoom to the original picture size, press W.

To forward email messages to your device again, set the Send Email to Handheld field to Yes.

Block incoming messages

If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Select the check box beside one or more message types. Click the trackwheel. Click Save.
Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters.
Reset a blocked message counter
1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Click the trackwheel. Click Reset Count or Reset All Counts.

Message options

Check spelling automatically before sending email messages
1. 2. 3. 4. In the device options, click Spell Check. Select the Spell Check Email Before Sending option. Click the trackwheel. Click Save.
Request delivery or read confirmation for email messages
Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service. 1. 2. 3. 4. In a message list, click the trackwheel. Click Options. Click Email Settings. In the Delivery Status Notification section, perform any of the following actions: To send read notification when a sender requests it, set the Send Read Receipts field.
To request delivery or read notification when you send email messages, set the Confirm Delivery and Confirm Read fields. 5. Click the trackwheel. 6. Click Save.
View an address instead of a display name
1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name.

Add a signature

Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. In a message list, click the trackwheel. Click Options. Click Email Settings. Set the Use Auto Signature field to Yes. Type a signature. Click the trackwheel. Click Save.

If you switch BlackBerry devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

PIN messages

PIN message basics

About PIN messages

A PIN uniquely identifies each BlackBerry device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.

Find your PIN

In the device options, click Status.

Send a PIN message

1. In a message list, click the trackwheel. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: Type a PIN number. Click the trackwheel. Type a contact name. Click the trackwheel. Type part of a contact name. Click a contact. 4. Type a message. 5. Click the trackwheel. 6. Click Send.
You can check the spelling in messages, memos, tasks, or calendar entries that you create. 1. In a message, memo, task, or appointment, click the trackwheel. 2. Click Check Spelling.
3. Perform any of the following actions: To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, click Menu. Click Ignore All. To add the word to the custom dictionary, click Menu. Click Add To Dictionary. To stop checking the spelling, click Menu. Click Cancel Spell Check.
1. 2. 3. 4. 5. When composing a message, click the trackwheel. Click Options. Set the Importance field. Click the trackwheel. Click Save.
Set a high importance level for received PIN messages
1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click General Options. Set the Make PIN Messages Level 1 field to Yes. Click the trackwheel. Click Save.
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, click the trackwheel. Click Find. Type the text. Press the Enter key.
To search for the next instance of the text, click the trackwheel. Click Find Next.
1. 2. 3. 4. In a message list, click the trackwheel. Click Options. Click General Options. Set the Hide Sent Messages field to Yes.
5. Click the trackwheel. 6. Click Save. Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.

1. In a message list, click the trackwheel. 2. Click Options. 3. Click General Options. 4. Perform any of the following actions: Set the Display Message Header On field to 2 lines. Set the Display Time and Display Name fields to No. 5. Click the trackwheel. 6. Click Save.
1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click General Options. Set the Display Message Count field to None. Click the trackwheel. Click Save.
In a message To reply to a message, press R. To reply to all, press L. To forward a message, press F. To file a highlighted email message, press I. To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name, press Q. In a message list To open a highlighted message, press the Enter key. To compose a message from a message list, press C. To mark a message as opened or unopened, press the Alt key and U. To view received messages, press the Alt key and I. To view sent messages, press the Alt key and O. To view voice mail messages, press the Alt key and V. To view SMS text messages, press the Alt key and S. To view call logs, press the Alt key and P. To view all your messages, press the Escape key. Move around a message list To move up a screen, press the Shift key and the Space key. To move down a screen, press the Space key. To move to the top of a message list, press T. To move to the bottom of a message list, press B. To move to the next date, press N. To move to the previous date, press P. To move to the next unopened item, press U. To move to the next related message, press J. To move to the previous related message, press K.
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now. Generate an encryption key. Verify that data service is turned on. Resend the message.

Verify that your device is not blocking messages. For more information, contact your system administrator.
I cannot attach a file to an MMS message
Try performing the following actions: Verify that the file is a.vcf (vCard) file, an.ics (iCalendar) file, or a media file (for example, a.jpg,.gif, or.midi file). Verify that the file size does not exceed 300 KB. Verify that the file is not copyright protected. If MMS templates are available for your BlackBerry device, use a blank template to compose your MMS message.

Typing

Typing basics

Type a symbol

1. Press the Symbol key. 2. Type the letter that appears below the symbol.
Type an accent or special character
To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type , hold U and roll the trackwheel up until appears.
Cut, copy, and paste text
1. 2. 3. 4. 5. With text highlighted, click the trackwheel. Click Cut or Copy. Place the cursor where you want to insert the cut or copied text. Click the trackwheel. Click Paste.

Clear a field

1. When typing text, click the trackwheel.

2. Click Clear Field.

Highlight a line of text
1. 2. 3. 4. Place the cursor where you want to highlight the line of text. Click the trackwheel. Click Select. Roll the trackwheel.
Highlight text character by character
1. 2. 3. 4. Place the cursor where you want to highlight the text. Click the trackwheel. Click Select. Hold the Alt key and roll the trackwheel.

Cancel a text selection

1. With text selected, click the trackwheel. 2. Click Cancel Selection.

Set the cursor speed

1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Rate field. Click the trackwheel. Click Save.
Set the default currency symbol
1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Currency Key field. Click the trackwheel. Click Save.

Turn on key tones

1. In the device options, click Screen/Keyboard. 2. Set the Key Tone field to On. 3. Click the trackwheel.
Use shortcut keys on the Home screen
By default, you can dial phone numbers from the Home screen. If your theme uses an application list, you can always use shortcut keys in the applications list. 1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Options. Click General Options. Set the Dial From Home Screen field to No. Click the trackwheel. Click Save.
To dial phone numbers from the Home screen again, set the Dial From Home Screen field to Yes.

Typing input methods

About typing in Arabic or Russian

I cannot check spelling
You can only check spelling in English, French, German, Italian, and Spanish. You can only check the spelling of text that you type.

Search

About search
In a message list, you can search for messages using specific criteria that you can save for future use. You can also search for messages by contact or subject. You can use the search application to search for messages, contacts, calendar entries, and tasks on your BlackBerry device. You can also manage contacts, calendar entries, and tasks from the search results list.

Search for messages

You can save your search criteria so that you can repeat your search at another time. 1. 2. 3. 4. 5. In a message list, click the trackwheel. Click Search. Set the search criteria. Click the trackwheel. Perform one of the following actions: To save the search criteria, click Save. Add a title. Click the trackwheel. Click Save. To search the message list without saving your search criteria, click Search. To search the message list using the criteria from your last search, click Last. Click the trackwheel. Click Search. To stop a search, press the Escape key.

Search criteria

Name: Specify one or more contacts or email addresses that the search should find in messages. You can also specify part of the name to widen the search. In: Set in which address field the search should find the name. Subject: Type text that the search should find in the subject of messages. Message: Type text that the search should find in the body of messages. Service:
If your BlackBerry device is associated with more than one email account, set the type of email account from which the search should find messages. Folder: Set the folders in which the search should find messages. Show: Set the types of messages that the search should find. Type: Set which messages the search should find.
View a list of saved searches
1. 2. 3. 4. In a message list, click the trackwheel. Click Search. Click the trackwheel. Click Recall.

Change a saved search

1. 2. 3. 4. 5. 6. In the list of saved searches, highlight a search. Click the trackwheel. Click Edit Search. Edit the search criteria. Click the trackwheel. Click Save.

Delete a saved search

1. In the list of saved searches, highlight a search. 2. Click the trackwheel. 3. Click Delete Search.
Search for messages by contact or subject
1. In a message list, highlight a message. 2. Click the trackwheel. 3. Click one of the following menu items: Search Sender

Switch presentation views
1. In a presentation, click the trackwheel. 2. Perform one of the following actions: To view text only, click View Text. To view text and slides, click View Both. To view the presentation in its original format, click View Slides.

Switch slides

1. In a presentation, click the trackwheel. 2. Click Next Slide or Prev Slide.

Rotate a slide

1. When viewing a presentation in slide view, click a slide. 2. Click Rotate.
Zoom in to or out from a slide
1. When viewing a presentation in slide view, click a slide. 2. Click Zoom. 3. Roll the trackwheel. To zoom back to the original slide size, click the trackwheel twice. Click Zoom 1:1.

Save a slide

1. When viewing a presentation in slide view, click a slide. 2. Click Save Image. 3. Type a name for the file. 4. Click Save.
vCard contact attachments
About vCard contact attachments
vCard contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it their BlackBerry device address book. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Open a vCard contact attachment
1. In a message, click a vCard contact attachment. 2. Click View Attachment.
Add a contact to your address book from a vCard contact attachment
1. In a vCard contact attachment, click the trackwheel.
2. Click Add to Address Book or Update Address.
To search for text in an attachment, press F. To move to the last cursor position after closing and reopening an attachment, press G. In a spreadsheet To move to a specific cell, press G. To view the content of a cell, press the Space key. To switch worksheets, press V. Highlight a worksheet. Press the Enter key. To view hidden columns or rows, press H. To hide the columns or rows, press H. In a presentation To switch presentation views, press M. To move to the next slide, press N. To move to the previous slide, press P. To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G.
Attachment troubleshooting
A skipped content bar appears in a document

Add a bookmark for a location
1. On a map, click the trackwheel. 2. Click Add To Favorites.

Clear a map

1. On a map, click the trackwheel. 2. Click Clear Map.

Clear location history

1. 2. 3. 4. 5. On a map, click the trackwheel. Click Find Location. Highlight a location. Click the trackwheel. Perform one of the following actions: To delete the highlighted location, click Delete. To delete all locations, click Clear Recent Locations.

Directions

Get directions
1. On a map, click the trackwheel. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: To specify your current location, click Where I Am. To specify a new location, click Enter An Address. To specify a saved location, click From Favorites. To specify a location for a contact, click From Address Book. 4. Repeat step 3 to specify an ending location.
View directions as a route on a map
When viewing text directions, click View On Map. To view text directions again, click the trackwheel. Click View Directions.

Forward a route or a map

1. On a map, click the trackwheel. 2. Click Send Directions or Send Location. 3. Click a message type.
Zoom in to a direction on a route
1. On a map, highlight a direction on a route. 2. Click the trackwheel. 3. Click Zoom To Point.

Map basics

Pan a map
Perform one of the following actions: To pan up, roll the trackwheel up. To pan down, roll the trackwheel down. To pan left, hold the Alt key and roll the trackwheel up.
To pan right, hold the Alt key and roll the trackwheel down.
Zoom in to or out from a map
1. On a map, click the trackwheel. 2. Click Zoom. 3. Perform one of the following actions: To zoom in, roll the trackwheel up. To zoom out, roll the trackwheel down. 4. Click the trackwheel.
View status information at the top of a map
You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth connection information at the top of maps. 1. 2. 3. 4. 5. On a map, click the trackwheel. Click Options. Change the Hide Title Bar field to No. Click the trackwheel. Click Save.
To hide the status information again, change the Hide Title Bar field to Yes.

Clear the map cache

1. 2. 3. 4. On a map, click the trackwheel. Click Options. Click the trackwheel. Click Clear Cache.

Delete a notification profile
You can only delete notification profiles that you created. 1. In the profile list, click Advanced. 2. Click a notification profile. 3. Click Delete.
Set the same ring tone for all notification profiles
1. 2. 3. 4. 5. 6. 7. In the profile list, click Advanced. Click a notification profile. Click Show Tunes. Click a media folder that contains ring tones. Click Open. Click a ring tone. Click Set As Phone Tune.
Prevent notification during calls
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. In the profile list, click Advanced. Click a notification profile. Click Edit. Highlight an item. Click the trackwheel. Click Edit. Set the Notify Me During Calls field to No. Click the trackwheel. Click Save. To set the Notify Me During Calls field for another item, repeat steps 5 through 10. Click the trackwheel. Click Save.

Silence your device

1. In the profile list, perform one of the following actions:
To receive LED notification only, click Quiet. To receive vibrate notification only, click Vibrate. To turn off all notification, including notification profile exceptions and LED notification, click Off. 2. Click Activate.
View a list of saved ring tones
1. In the profile list, click Advanced. 2. 3. 4. 5. Click a notification profile. Click Show Tunes. Click a media folder that contains ring tones. Click Open.
To play a ring tone, highlight a ring tone. Click the trackwheel. Click Play.
Verify that your wireless service provider supports this feature. 1. In the media application, click Ring Tones. 2. Click All Ring Tones. 3. Click the trackwheel. 4. Click Download Tunes.

LED notification

The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your BlackBerry device is connected to a Bluetooth enabled device. Red: A new message has arrived and your selected notification profile is set to notify you using the LED. Amber: The battery power level for your device is low.
Turn on wireless coverage notification
1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Click the trackwheel. Click Save.
When your BlackBerry device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.

Custom notification

About custom notification
You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact, regardless of your active notification profile. Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list. Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception, or you can delete it.

Try performing the following actions: In the profile list, verify that the Off profile is turned off. In a notification profile exception, verify that the Custom Phone Tune field is not set to Mute.
I cannot set some fields when creating a Calls From notification profile exception
If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field.

BlackBerry Messenger

You must invite contacts to use BlackBerry Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, click the trackwheel. 2. Click Add a Contact. 3. Perform one of the following actions: If the contact is not in your address book, highlight [Use Once]. Click the trackwheel. Click Request by Email or Request by PIN. Type an email address or PIN. Press the Enter key. If the contact is in your address book, highlight a contact. Click the trackwheel. Click Request (Email) or Request (PIN). 4. Perform one of the following actions: If you want to set a password, and have turned on invitation passwords, type a question and answer. Click OK. If you do not want to set a password, and have turned on invitation passwords, click Cancel to proceed to the next step. 5. Perform one of the following actions: To add a custom message to your invitation, type a message. Click OK. Click OK. To use the default invitation message, click OK. Click OK. Note: If you invite a contact using a PIN and the contact is in your address book, the contact's display name appears instead of the PIN.
Turn on invitation passwords
If you turn on invitation passwords, a question and password screen appear each time you invite a contact. 1. 2. 3. 4. 5. In BlackBerry Messenger, on the contact list screen, click the trackwheel. Click Options. Set the Ask Password Question When Adding Contacts field to Yes. Click the trackwheel. Click Save.

About roaming

In most cases, your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless network coverage area. Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network. An indicator appears on your device to let you know that you are roaming outside of your normal network area. You might also have to provide login information before you can access the wireless network. Contact your wireless service provider for more information about roaming.
Switch wireless networks manually
Verify that your wireless service provider has set up your SIM card for this service. By default, your BlackBerry device switches to an appropriate wireless network automatically when you travel. 1. 2. 3. 4. 5. In the device options, click Mobile Network. Change the Network Selection Mode field to Manual. Click Scan for Available Networks. Click a wireless network. Click Select Network.
6. Click the trackwheel. 7. Click Save. To connect to your wireless service provider's network again, change the Network Selection Mode field to Automatic.
Wireless network coverage troubleshooting
I cannot connect to a wireless network
Try performing the following actions: Verify that your SIM card is inserted in your BlackBerry device correctly. Verify that you have turned on the connection to the wireless network. Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. If you have specified a specific wireless network connection speed, verify that you are in a wireless coverage area that supports the connection speed.
I cannot synchronize a certificate
Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.

Power and battery

Turn off your device
Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. If you have not set your BlackBerry device to turn on and turn off automatically at specific times, hold the Power key. If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off. If you want the device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.

Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. Contact your wireless service provider for more information.
Change the SIM card PIN code
Verify that you have turned on SIM card PIN code security. 1. 2. 3. 4. In the device options, click Advanced Options. Click SIM Card. Click the trackwheel. Click Change PIN2 Code.
Change the display name for a phone number
If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Highlight a phone number.

4. 5. 6. 7.

Click the trackwheel. Click Edit SIM Phone Number. Type a display name for the phone number. Click the trackwheel.

Security

Security basics
About the device password
If you type your BlackBerry device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons.

Set a device password

1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Password field to Enabled. Click the trackwheel. Click Save.
To turn off the BlackBerry device password, set the Password field to Disabled.
Change the device password
1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Click the trackwheel. Click Change Password.

Lock the device

Verify that you have set a BlackBerry device password. On the Home screen or in the application list, click Lock. To unlock your device, on the Lock screen, roll the trackwheel. Click Unlock. Type your device password. Press the Enter key.

Lock the keyboard

If you do not set a BlackBerry device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock. To unlock the keyboard, press the asterisk (*) key and the Send key.
Set a limit for device password attempts
1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Number of Password Attempts field. Click the trackwheel. Click Save.

Encryption

About content protection
Content protection is designed to encrypt your BlackBerry device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call when the device is locked, the caller name does not appear on the screen. When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key.

Set up a direct Internet connection for a third-party application
Verify that you have an APN and that you have the user name and password for the APN. Contact your wireless service provider for more information. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click TCP. Type the APN information. Click the trackwheel. Click Save.
Set permissions for a third-party application
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry device. If you are unsure about how changing these permissions might affect the operation of the applications on your device, contact your system administrator or wireless service provider for more information.
In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Click the trackwheel.
5. Perform one of the following actions: To set permissions for the highlighted third-party application, click Edit Permissions. To set permissions for all third-party applications, click Edit Default Permissions. 6. 7. 8. 9. Expand Connections, Interactions, or User Data. Set the permission fields. Click the trackwheel. Click Save.
Connection permissions for third-party applications
USB: Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry device. Bluetooth: Set whether third-party applications can use Bluetooth connections. Phone: Set whether third-party applications can make calls or access call logs. Location (GPS): Set whether third-party applications can use your GPS location information. Company Network: Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Carrier Internet: Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway).
Interaction permissions for third-party applications
Interprocess Communication: Set whether third-party applications can communicate with other applications on your BlackBerry device, such as the device runtime store, the persistent store, or global events. Device Settings:
Set whether third-party applications can turn on or turn off your device or change device options, such as display options. Module Management: Set whether third-party applications can add or delete application modules or access module information such as an application name or version. Keystroke Injection: Set whether third-party applications can simulate actions, such as pressing a key on your device. Browser Filters: Set whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site content before it appears in your browser. Theme Data: Set whether your device can use third-party applications as a source for customized themes.

Getting Started Guide
BlackBerry 8707g Smartphone
MAT-15246-001 | PRINTSPEC-016 | RBD51UW

Contents

Welcome to BlackBerry!..... 3 Set up your device..... 5 Insert the SIM card and battery.... 5 Charge the battery.... 8 Complete the setup wizard.... 10 Learn the basics..... 15 Move around the screen..... 16 Open a menu..... 16 Change the value in a field.... 17 Typing basics..... 18 Applications.... 19 Home screen status indicators.... 20 Message list status indicators.... 21 Phone status indicators.... 22 Wireless network coverage indicators.... 22 Start using your device.... 25 Make a call..... 25 Send an email message.... 25 Send an SMS text message.... 26
Add a contact..... 27 Visit a web page.... 27 Pair with a Bluetooth enabled device.... 28 About using your device with a computer... 28 About accessories..... 30 About adding applications to your device... 30 Find more information.... 31 Troubleshooting.... 33 I cannot connect to a wireless network.... 33 I cannot associate my device with an email address... 33 I do not know which email setup option to select in the setup wizard.. 34 I cannot send messages..... 35 I am not receiving messages.... 36 I cannot make or receive calls... 37 Legal notice..... 39

Welcome to BlackBerry!

Get ready to experience the freedom and connectivity of your all-in-one mobile solution. Setting up your BlackBerry device is easy. Simply verify that your SIM card and battery are inserted in your device, charge the battery, and complete the setup wizard. After you complete the setup wizard, take some time to explore the features on your device. This guide provides tips and instructions to help you learn the basics quickly.

Set up your device

Insert the SIM card and battery
Your SIM card is a small rectangular plastic card that stores important information about your wireless service. Your SIM card might already be inserted in your BlackBerry device. 1. 2. 3. 4. 5. 6. Press the battery cover release button. Slide off the battery cover. If the battery is inserted, remove the battery. If your SIM card is already inserted, proceed to step 8. Remove the SIM card from any packaging. Hold the SIM card so that the metal contacts on the SIM card face down and the cutoff corner points toward the lower-right corner of the device. 7. Slide the SIM card into the SIM card slot until it stops.
One end of the SIM card should be hidden below the plastic casing on your device. 8. Insert the battery so that the BlackBerry logo faces up and the metal contacts on the battery align with the metal contacts on your device. 9. Slide the battery cover back onto the device so that it clicks into place.
If the battery is charged, the device turns on. If the device does not turn on, charge the battery.
Figure 1. Remove the battery cover
Figure 2. Insert the SIM card
Figure 3. Insert the battery

Charge the battery

1. If required, perform one of the following actions: Insert the plug blade attachment into the power adapter. Fold the plug blades down. 2. Connect the small end of the travel charger cable to the USB port on the side of your BlackBerry device. 3. Plug the power adapter into a power outlet. 4. Charge the battery to full power.
Figure 4. Insert plug blade attachment or fold plug blades down (if required)
Figure 5. Connect the travel charger cable to your device
If you have an available USB port on your computer, you can use the USB cable that came with your device to connect your device to your computer for charging.
Battery power level indicators
full battery power low battery power battery charging
Complete the setup wizard
The setup wizard is designed to help you learn about typing, set options to personalize your BlackBerry device, and set up one or more email addresses. The setup wizard takes approximately ten minutes to complete. 1. In the setup wizard dialog box, roll the trackwheel to highlight Run Setup Wizard. 2. Click the trackwheel. 3. Read the setup wizard introduction. 4. Roll the trackwheel to highlight Next. 5. Click the trackwheel. 6. Complete the instructions on the screen. Note: If the setup wizard dialog box does not appear automatically, on the Home screen, press the Front Convenience key. Click Setup Wizard.

Figure 6. Setup wizard screen
About email setup options
Use one of the following options to set up email on your BlackBerry device: BlackBerry Internet Service option: Use this email setup option to create a new email address for your device or to associate your device with one or more (up to ten) existing email addresses. You can set up email using this option by selecting the I want to create or add an email address option in the setup wizard on your device. BlackBerry Enterprise Server option: Use this email setup option to associate your device with a Microsoft Outlook, IBM Lotus Notes, or Novell GroupWise work email account and to take advantage of advanced wireless data synchronization capabilities. If your system administrator has provided you with an enterprise activation password, you can set up email using this option by selecting the I want to use a work email account with a
BlackBerry Enterprise Server option in the setup wizard on your device. If you do not have an enterprise activation password, contact your system administrator. BlackBerry Desktop Redirector option: Use this email setup option to associate your device with a Microsoft Outlook (Workgroup Installation) email account. You can set up email using this option by installing the BlackBerry Desktop Software and selecting the BlackBerry Desktop Redirector option. If you use this email setup option, you must keep your computer turned on to receive your email messages. Note: The available email setup options might vary depending on your wireless service plan.
Add or create an email address using the setup wizard
1. In the setup wizard, on the email setup screen, select the I want to create or add an email address option. 2. Click Next. 3. Click Next to open the email setup web site on your device. 4. On the email setup web site, click Create New Account. 5. If you agree to the legal terms and conditions, click Yes. 6. Type the login user ID of your choice for the email setup web site. 7. Type a login password of six or more characters. 8. Record your login user ID and password in a safe place.
9. Click your language. 10. Perform one of the following actions: To associate an existing, supported email address with your BlackBerry device, type the email address information. To create a new email address for your device, click Create a BlackBerry email address. To learn more about setting up email addresses or using the email setup web site, click Help. To log out of the email setup web site and return to the setup wizard, click Log Out.

Learn the basics

Move around the screen
To move the cursor and highlight items, roll the trackwheel. To select an item or follow a link, click the trackwheel or press the To open a menu, click the trackwheel. To close a menu or move back a screen, press the Escape key. key.

Open a menu

To open a list of the applications on your BlackBerry device, press the Front Convenience key on the Home screen. To open a menu of all the available actions for a highlighted item in an application, click the trackwheel.
Figure 7. Applications List

Figure 8. Full menu

Change the value in a field
1. Highlight a field. 2. Click the trackwheel. 3. Click a value.
Figure 9. Change the value in a field

Typing basics

Typing indicators
Shift mode Alt mode number lock mode

Typing tips

To capitalize a letter, hold the letter key until the capitalized letter appears or press the key and the letter key.
To type the alternate character on a key, hold the key. To type a symbol, press the symbol.

key and the character

key. Type the letter that appears below the
To type an accented or special character, hold the letter key and roll the trackwheel. Release the letter key when the accented or special character and roll the trackwheel until appears. For example, to type , hold appears. To turn on NUM lock, press the To turn off NUM lock, press the key and the key. key.

Applications

Take some time to explore the applications that are available on your BlackBerry device. Here are a few applications to get you started. Click Setup Wizard to learn about typing, set options to personalize your device, and set up your email address. The setup wizard also provides links to information about common tasks. Click Browser to visit web pages or view the browser bookmark list.
Click Call Log to make a call or view a list of recent calls. Click Media to view saved ring tones and pictures. Click Messages to view a list of your messages. More than one message list might appear on your device. Click Options to view the main list of device options. You can also access additional options from the menu in each application. Click Address Book to view your contact list or add a new contact. Click Help to view the user guide for your device. The user guide provides procedures to help you use your device.

Home screen status indicators
alarm set unopened message count missed calendar reminder missed call count sending data receiving data
voice mail message Bluetooth technology is turned on
roaming paired with Bluetooth enabled device
Message list status indicators
unopened message opened message message with an attachment message is high priority SMS text message MMS message sent message message is sending message not sent

Phone status indicators

missed call placed call received call
Wireless network coverage indicators
Indicators on the Home screen display the wireless coverage level for the area in which you are using your BlackBerry device. A wireless coverage level might limit the use of some device features. You can use the phone, send and receive email, PIN, SMS text, and MMS messages. You can use the phone and send and receive email messages or use the browser simultaneously. You can use the phone, send and receive email, PIN, SMS text, and MMS messages, and use the browser. You can use the phone, send and receive email, PIN, SMS text, and MMS messages. You can use the phone and send and receive SMS text messages.
You can only make emergency calls. Your connection to the wireless network is turned off. You are not in a wireless coverage area.

Start using your device

Make a call
1. On the Home screen or in the phone, perform one of the following actions: Type a phone number. Type part of a contact name. Highlight a contact or phone number. 2. Press the To end the call, press the key. key.

Send an email message

1. In a message list, click the trackwheel. 2. Click Compose Email. 3. In the To field, perform one of the following actions: Type an email address. Type a contact name. Type part of a contact name. Click a contact. 4. Type a message.
5. Click the trackwheel. 6. Click Send. Note: If your BlackBerry device is associated with more than one email address, in the Send Using field, you can set the email address that you want to use to send the email message.

Send an SMS text message

1. In a message list, click the trackwheel. 2. Click Compose SMS. 3. Perform one of the following actions: If the contact is not in your address book, click [Use Once]. Click SMS. Type an SMS phone number (include the country code and area code) or an email address. Click the trackwheel. Click Continue. If the contact is in your address book, click a contact. Click SMS <contact name>. 4. Type a message. 5. Click the trackwheel. 6. Click Send.

Add a contact

1. 2. 3. 4. 5. In the address book, click the trackwheel. Click New Address. Type the contact information. Click the trackwheel. Click Save.

Visit a web page

1. In the browser, click the trackwheel. 2. Click Go To. 3. Perform one of the following actions: Type a web address. Click the trackwheel. Highlight a web address. Click the trackwheel. Highlight a web address. Click the trackwheel. Click Edit. Change the web address. Click the trackwheel. 4. Click OK.
Pair with a Bluetooth enabled device
Some Bluetooth enabled devices have passkeys that you must type before you can pair with them. 1. In the Bluetooth setup application, click OK. 2. Click a Bluetooth enabled device. 3. If required, type the passkey for the Bluetooth enabled device on your BlackBerry device. 4. If required, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
About using your device with a computer
You can install the BlackBerry Desktop Software on your computer and connect your BlackBerry device to your computer to perform any of the following actions: Synchronize organizer data such as contacts, calendar entries, tasks, and memos between your device and your computer. Back up and restore device data. Transfer files between your device and your computer. Add applications to your device.
Set up and manage email message forwarding or wireless calendar synchronization if your system administrator has advised you to do so. Set up and manage email message forwarding using the BlackBerry Desktop Redirector to forward email messages from a Microsoft Outlook (Workgroup installation) email account that resides on a Microsoft Exchange Server version 5.5 or later. For more information about synchronizing data, backing up or restoring data, adding applications, or other functions, see the BlackBerry Desktop Software Online Help.

Installation prerequisites
Intel compatible 486 or higher computer that is compliant with USB 1.1 or later Microsoft Windows 2000, or later available USB port CD drive
Install the BlackBerry Desktop Software
1. Verify that your BlackBerry device is not connected to your computer. 2. Insert the BlackBerry User Tools CD into the CD drive on your computer. 3. Click BlackBerry Desktop Software.
4. Complete the instructions on the screen. 5. When the installation is complete, connect the smaller end of the USB cable to the USB port on the side of your device. 6. Connect the larger end of the USB cable to the USB port on your computer. Note: If the BlackBerry Desktop Manager does not open automatically, on the taskbar, click Start > Programs > BlackBerry > Desktop Manager.

About accessories

You can buy accessories such as batteries, carrying solutions, headsets, and charging solutions for your BlackBerry device. Contact your wireless service provider or visit www.shopblackberry.com for more information. CAUTION: Use only accessories that Research In Motion has approved for use with your device model. Use of other accessories might invalidate your warranty and might be dangerous.
About adding applications to your device
You can download applications for your BlackBerry device from a web site such as mobile.blackberry.com using the browser on your device. You can also download application files from a web site such as www.handango.com/blackberry/ using a browser on your computer. If you download applications using a browser on your computer, you can add the application to your device using the application loader
tool of the BlackBerry Desktop Software. The BlackBerry Desktop Software is available on the BlackBerry User Tools CD that came with your device. CAUTION: If you add an application to your device, read the terms and conditions for the application carefully. Research In Motion makes no representation, warranty, or guarantee whatsoever for applications that you add to your device and assumes no liability for them.

Find more information

To view the user guide for your BlackBerry device, click Help in the application list or in an application menu. To view the BlackBerry 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry User Tools CD that came with your device into the CD drive on your computer. To try a free 30-minute introductory training course (available in English only) for your device or to purchase additional training, visit www.blackberry.com/ go/onlinetraining. To find information about your wireless network or your wireless service plan, visit your wireless service provider web site. To find software, games, and accessories for your device, visit www.discoverblackberry.com.

Troubleshooting

I cannot connect to a wireless network
Try performing the following actions: Verify that your SIM card is inserted in your BlackBerry device correctly. Verify that you have turned on the connection to the wireless network. Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. If you have specified a specific wireless network connection speed, verify that you are in a wireless coverage area that supports the connection speed.
I cannot associate my device with an email address
Try performing the following actions: On the email setup web site, verify that you have typed all the email address information correctly. Log in to the email setup web site and add an email address to your BlackBerry device using a browser on your computer. To log in to the email setup web
site, type the email setup web site address provided by your wireless service provider in a browser on your computer. If you have already created a login ID and password, use this information to log in. If you have not created a login user ID and password, click Create New Account and complete the instructions on the screen. To associate your device with a Microsoft Outlook or IBM Lotus Notes email account, you must visit the BlackBerry Internet Service email setup website using a browser on your computer. Verify that the email address is associated with a supported email account (for example, a POP3 or IMAP email account). If you cannot add the email address using a browser on your device or your computer, contact your wireless service provider for more information about supported email accounts.
I do not know which email setup option to select in the setup wizard
Select the I want to create or add an email address option if the other options do not apply to you. This option is the most common option for individual users. If you select this option, an email setup web site opens on your device. On the email setup web site, you can create a new email address for your BlackBerry device or associate your device with an existing, supported email address. Select the I want to use a work email account with a BlackBerry Enterprise Server option if a system administrator has provided you with a password that you can use to activate your device over the wireless network. If you select this option, an Enterprise Activation screen appears. On this screen, you can

type your work email address and the password provided by your system administrator to activate your device. Select the Skip email setup option if any of the following situations apply: A representative from the store where you purchased your device has already helped you to set up your email address. You have already visited the email setup web site and have set up an email address using a browser on your computer. You have an existing email account and have access to a BlackBerry Enterprise Server, but your system administrator has not provided you with a password that you can use to activate your device over the wireless network. Contact your system administrator for more information about setting up email for your device. You have a Microsoft Outlook (Workgroup installation) email account on a Microsoft Exchange Server version 5.5. or later and you want to use the BlackBerry Desktop Redirector to forward email messages to your device.

I cannot send messages

Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now. Resend the message. Open the message. Click the trackwheel. Click Resend.

I am not receiving messages
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you
have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now. If you switched devices, verify that you have updated the device PIN on the email setup web site. To find your device PIN, in the device options, click Status. Log in to the email setup web site. Click Change Device. Type the new BlackBerry device information. Click Save. If you use email message filters, verify that the options for email message filters are set correctly.
I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smartdialing options, dial the full phone number, including the country code and area code, for your contact.
If you are not receiving calls, verify that call blocking and call forwarding are turned off. If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set as the primary number.

Legal notice

2007 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion is under license. Handango is a trademark of Handango, Inc. IBM, Lotus, Domino, and Lotus Notes are trademarks of IBM Corporation. Intel is a trademark of Intel Corporation. Microsoft, Outlook, and Windows are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners. The BlackBerry device and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This document is provided "as is" and Research In Motion Limited and its affiliated companies ("RIM") assume no responsibility for any typographical, technical, or other inaccuracies in this document. In order to protect RIM proprietary and confidential

information and/or trade secrets, this document may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS. This document might contain references to third-party sources of information, hardware or software, products or services and/or third-party web sites (collectively the "Third-Party Information"). RIM does not control, and is not responsible for, any Third-Party Information, including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party
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