AOL Instant Messenger Service (AIM Service) for BlackBerry Smartphones

Version: 2.5

User Guide
SWDT396951-561201-0706125437-001

Contents

Basics........ About the AIM service for BlackBerry devices...... Sign in to the AIM service for BlackBerry devices...... About sound profiles........ Availability........ About your status........ Change your status....... Add a status message....... Create a custom status....... Receive notification when a Buddy is online...... Buddies........ Add a Buddy....... View a Buddy's information....... Link a Buddy with a contact in the contacts application...... Delete a Buddy....... Block a Buddy....... Hide blocked Buddies....... Hide offline Buddies........ A Buddy no longer appears in my Buddy List....... Buddy groups........ Add a Buddy group....... Rename a Buddy group........ Delete a Buddy group....... Conversations....... Send a message....... Send a message to a user that is not in your Buddy List...... Add an emoticon....... Send a picture to a contact....... Email a conversation........ Copy a conversation....... Clear a conversation........ Switch conversations....... End a conversation....... Accept or decline picture transfers automatically...... Prevent conversations from appearing in the messages application..... Stop grouping messages in conversations....... 12 12
I am not receiving notification for incoming messages..... Text sometimes changes after I type it...... Conversation history........ Turn on conversation history....... View the conversation history for a Buddy...... Search for text in a conversation history...... Delete a conversation history...... Provide feedback....... Legal notice........

Basics

About the AIM service for BlackBerry devices
You can use the AIM service for BlackBerry devices to chat with other AIM service users from your BlackBerry device. To use the AIM service for BlackBerry devices, you must have an AIM screen name. To get an AIM screen name or for more information about the AIM service, visit www.aim.com.
Sign in to the AIM service for BlackBerry devices
1. On the Home screen or in the application list, click AOL Instant Messenger. 2. Type your AIM screen name and password. 3. Click Sign In. To sign out, press the Menu key. Click Sign Out.

About sound profiles

You can set notification options, such as vibrate or tone, for the AIM service for BlackBerry devices in the sounds application. The AIM Alert item specifies how you are notified when a Buddy that you have set an availability notification for becomes available. The AIM New Message item specifies how you are notified of incoming AIM messages. Depending on the sound profile that is set in the sounds application on your device, you might not hear the audible notification that you have set for the AIM service for BlackBerry devices. For more information about sounds, click the Help icon on the Home screen of your BlackBerry device.

Availability

About your status
Your status is made up of a status indicator and a status message. You can create a custom status by typing your own status message and choosing a status indicator.

Change your status

If you change your status to invisible, you appear as offline to your Buddies and they cannot send you messages. 1. On the Buddy List screen, press the Menu key. 2. Click My Info. 3. Change the Status field.

Add a status message

1. 2. 3. 4. 5. On the Buddy List screen, press the Menu key. Click My Info. Type a status message. Press the Menu key. Click Save.

Create a custom status

1. 2. 3. 4. 5. 6. 7. On the Buddy List screen, press the Menu key. Click My Info. Change the Status field. Click Edit Away Messages. Type a status message. To add the custom status to the status list, select the Add to message list check box. Click OK.
Receive notification when a Buddy is online
You can receive a message when the Buddy is online. Depending on the sound profile that is set on your device, you might also receive an audible notification. 1. On the Buddy List screen, in a Buddy group, highlight an offline Buddy. 2. Press the Menu key. 3. Click Set Alert. 4. Click OK.

Buddies

Add a Buddy
1. 2. 3. 4. 5. 6. On the Buddy List screen, press the Menu key. Click Add Buddy. To specify a Buddy group, change the Group Name field. Type a screen name. Click OK. To link the Buddy with a contact in the contacts application, perform one of the following actions: If the Buddy is already in the contacts application, click Select Contact. Click a contact. If the Buddy is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click Save.
View a Buddy's information
1. On the Buddy List screen, highlight a Buddy. 2. Press the Menu key. 3. Click Buddy Info.
Link a Buddy with a contact in the contacts application
When you link a Buddy with a contact in the contacts application, you might be able to perform additional tasks. For example, during a conversation, you might be able to call or send an email message to the Buddy quickly from the menu. 1. On the Buddy List screen, in a Buddy group, highlight a Buddy. 2. Press the Menu key. 3. Click Link to BlackBerry Contact. 4. Perform one of the following actions: If the Buddy is already in the contacts application, click Select Contact. Click a contact. If the Buddy is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click Save.

Delete a Buddy

1. On the Buddy List screen, in a Buddy group, highlight a Buddy. 2. Press the Menu key.
3. Click Delete Buddy. 4. Click Delete.

Block a Buddy

If you block a Buddy, you appear as offline in that user's Buddy List. 1. On the Buddy List screen, in a Buddy group, highlight a Buddy. 2. Press the Menu key. 3. Click Block. To unblock a Buddy, click Unblock.

Hide blocked Buddies

1. 2. 3. 4. 5. On the Buddy List screen, press the Menu key. Click Options. Change the Show Blocked Buddies field to No. Press the Menu key. Click Save.
To view blocked Buddies again, change the Show Blocked Buddies field to Yes.

Hide offline Buddies

1. 2. 3. 4. 5. On the Buddy List screen, press the Menu key. Click Options. Change the Show Offline Buddies field to No. Press the Menu key. Click Save.

To view offline Buddies again, change the Show Offline Buddies field to Yes or Group.
A Buddy no longer appears in my Buddy List
Try performing the following actions: If you have set the AIM service for BlackBerry devices to hide offline Buddies, organize offline Buddies so that you can view offline Buddies.
If you have collapsed the group that the Buddy is in, expand the group. On the Buddy List screen, click the group.

Buddy groups

Add a Buddy group
1. 2. 3. 4. On the Buddy List screen, press the Menu key. Click Add Group. Type a name for the Buddy group. Click OK.

Rename a Buddy group

1. 2. 3. 4. 5. On the Buddy List screen, highlight a Buddy group. Press the Menu key. Click Rename Group. Type a new name. Click OK.

Delete a Buddy group

You must move all Buddies out of a Buddy group before you can delete that Buddy group. 1. 2. 3. 4. On the Buddy List screen, highlight a Buddy group. Press the Menu key. Click Delete Group. Click Delete.

Conversations

Send a message
1. On the Buddy List screen, click an online Buddy. 2. Type a message. 3. Press the Enter key.
Send a message to a user that is not in your Buddy List
1. 2. 3. 4. 5. 6. On the Buddy List screen, press the Menu key. Click Send IM to. Type a screen name. Click OK. Type a message. Press the Enter key.

Add an emoticon

1. When you are composing a message, press the Menu key. 2. Click Add Smiley. 3. Click an emoticon.
Send a picture to a contact
1. During a conversation, press the Menu key. 2. Click Insert Media. 3. Click a picture.

Email a conversation

Depending on your wireless service plan, this feature might not be supported. 1. During a conversation, press the Menu key. 2. Click Email Conversation.

Copy a conversation

1. During a conversation, press the Menu key. 2. Click Copy Conversation.

Clear a conversation

1. During a conversation, press the Menu key. 2. Click Clear Conversation.

Switch conversations

1. During a conversation, press the Menu key. 2. Click Switch Conversation. 3. Click a Buddy.

End a conversation

1. During a conversation, press the Menu key. 2. Click End Conversation.
Accept or decline picture transfers automatically

By default, you must accept or decline individual picture transfers. 1. On the Buddy List screen, press the Menu key. 2. Click Options. 3. Perform one of the following actions: To accept picture transfers only from Buddies in your Buddy List automatically, change the Instant Media Proposals field to Allow Buddies. To accept picture transfers from any user automatically, change the Instant Media Proposals field to Allow All. To decline all picture transfers automatically, change the Instant Media Proposals field to Allow None. 4. Press the Menu key. 5. Click Save.
Prevent conversations from appearing in the messages application
1. 2. 3. 4. 5. On the Buddy List screen, press the Menu key. Click Options. Change the Show Conversations in Messages Application field to No. Press the Menu key. Click Save.
To view conversations in the messages application again, change the Show Conversations in Messages Application field to Yes.
Stop grouping messages in conversations
In a conversation, by default, consecutive messages that you send or receive are grouped together. 1. On the Buddy List screen, press the Menu key. 2. Click Options. 3. Change the Group Sequential Messages in Conversations field to No. 4. Press the Menu key. 5. Click Save.
I am not receiving notification for incoming messages
In the sounds application, try performing the following actions: Verify that the All Alerts Off sound profile is not selected. Verify that the Volume fields in the AIM New Message item are not set to Silent. Change the notification options for the AIM New Message item.
Text sometimes changes after I type it
If AutoText recognizes specific text, it is designed to replace the text that you type with the AutoText entry automatically. To view or change AutoText entries, during a conversation, press the Menu key. Click Edit AutoText. For more information about AutoText, click the Help icon on the Home screen of your BlackBerry device.

Conversation history

Turn on conversation history
1. 2. 3. 4. 5. On the Buddy List screen, press the Menu key. Click Options. Change the Save Message History field to Device or Media Card. Press the Menu key. Click Save.

View the conversation history for a Buddy
You can only perform this task if you have previously turned on conversation history. 1. On the Buddy List screen, highlight a Buddy. 2. Press the Menu key. 3. Click View History. 4. Click a conversation history.
Search for text in a conversation history
You can only perform this task if you have previously turned on conversation history. 1. On the Buddy List screen, highlight a Buddy. 2. Press the Menu key. 3. Click View History. 4. Type the text. 5. Click Search. 6. In the search results, click a conversation history.
Delete a conversation history
You can only perform this task if you have previously turned on conversation history. 1. On the Buddy List screen, highlight a Buddy. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Perform one of the following actions:
To delete the conversation history for an individual Buddy, click Delete Contact's History. To delete the conversation history for all Buddies, click Delete Complete History.

Provide feedback

To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.

Legal notice

2009 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType, SurePress and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. AOL, AIM, Buddy List, and Instant Messenger are trademarks of AOL LCC. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES,

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User Guide

AOL Instant Messenger service (AIM service) for BlackBerry Smartphones BlackBerry smartphone with a trackball
SWD-225148-0920015401-001

Contents

Basics........ 3 About the AIM service for BlackBerry devices...... 3 Sign on to the AIM service for BlackBerry devices...... 3 Delete the AIM service for BlackBerry devices...... 3 Buddies....... 5 About Buddies....... 5 Add a Buddy........ 5 View a Buddy's information....... 5 Delete a Buddy........ 5 Block a Buddy....... 5 View blocked Buddies........ 6 Add a group........ 6 Move a Buddy to a different group....... 6 Rename a group....... 6 Delete a group....... 6 Hide offline Buddies....... 7 Conversations....... 9 Send a message........ 9 Open a conversation....... 9 Add an emoticon....... 9 Send a picture to a contact....... 9 Accept or decline a picture from a Buddy...... 9 Prevent conversations from appearing in the main message list..... 9 End a conversation....... 10 Availability....... 11 Change your availability status...... 11 Receive notification when a contact becomes available..... 11 About notification profiles....... 11 Change a notification profile....... 11 Troubleshooting....... 13 I cannot send or receive messages...... 13 I am not receiving notification for incoming messages...... 13 A Buddy no longer appears in my Buddy List...... 13 Text sometimes changes after I type it...... 13 Legal notice....... 15

Basics

About the AIM service for BlackBerry devices
You can use the AIM service for BlackBerry devices to chat with other AIM service users from your BlackBerry device. To use the AIM service for BlackBerry devices, you must have an AIM screen name and the AIM service for BlackBerry devices application installed on your device. To get an AIM screen name, visit aim.aol.com/aimnew/register.adp. For more information about the AIM service, visit aim.aol.com. You can send and receive email messages and use other applications on your device while AIM service for BlackBerry devices is running. An indicator appears in the device status section of the screen when you receive a new AIM service message.
Sign on to the AIM service for BlackBerry devices
1. On the Home screen or in the application list, click the AIM service for BlackBerry devices application. 2. Type your AIM screen name and password. 3. To sign on to AIM service for BlackBerry devices automatically each time that you turn on your BlackBerry device, select the AutoSign On check box. 4. Click Sign On. To sign off the AIM service for BlackBerry devices, press the Menu key. Click Sign Off.
Delete the AIM service for BlackBerry devices
1. 2. 3. 4. In the device options, click Advanced Options. Click Applications. Click the BlackBerry service for BlackBerry devices application. Click Delete.
Note: If you are using BlackBerry Device Software Version 4.0 or earlier, in the device options, click Applications. Click the AIM service for BlackBerry devices application. Click Delete.

Buddies

About Buddies
The Buddy List displays your list of individual contacts, or Buddies. The Buddy List groups Buddies automatically according to whether they are using the AIM service from a mobile device or a computer. AIM service for BlackBerry devices uses your existing Buddy List from your AIM service account. You can view only 30 Buddies in the Buddy List on your BlackBerry device. You can change which Buddies appear in the Buddy Liston your device by moving Buddies to the mobile device group using the AIM service application on your computer. For more information, view the AIM service online help.

Add a Buddy

1. 2. 3. 4. On the Buddy List screen, press the Menu key. Click Add Buddy. In the Screen Name field, type the AIM screen name for the Buddy. Click OK.
View a Buddy's information
1. On the Buddy List screen, highlight a Buddy. 2. Press the Menu key. 3. Click Buddy Info.

Delete a Buddy

1. On the Buddy List screen, highlight a Buddy. 2. Press the Menu key. 3. Click Delete Buddy.

Block a Buddy

Blocking a Buddy prevents that Buddy from sending you AIM service messages. If you block a Buddy, you appear as offline in that person's Buddy List. 1. On the Buddy List screen, highlight a Buddy. 2. Press the Menu key. 3. Click Block. To unblock a Buddy, on the Buddy List screen, highlight a Buddy. Press the Menu key. Click Unblock.

View blocked Buddies

1. 2. 3. 4. 5. On the Buddy List screen, press the Menu key. Click Options. Change the Show Blocked Buddies field to Yes. Press the Menu key. Click Save.
To hide blocked Buddies again, change the Show Blocked Buddies field to No.

Add a group

1. 2. 3. 4. In the Buddy List, press the Menu key. Click Add Group. In the Group Name field, type a group name. Click OK.
Move a Buddy to a different group
1. 2. 3. 4. In the Buddy List, highlight a Buddy. Press the Menu key. Click Move. Click a group.

Rename a group

1. 2. 3. 4. 5. In the Buddy List, highlight a group. Press the Menu key. Click Rename Group. Type a group name. Click OK.

Delete a group

You must move all Buddies out of a group before you can delete that group. 1. In the Buddy List, highlight a group. 2. Press the Menu key. 3. Click Delete Group.

Hide offline Buddies

1. 2. 3. 4. 5. On the Buddy List screen, press the Menu key. Click Options. Change the Show Offline Buddies field to No. Press the Menu key. Click Save.
To view offline Buddies again, change the Show Offline Buddies field to Group.

Conversations

Send a message
1. 2. 3. 4. In the Buddy List, highlight a Buddy. Click the trackball. Type a message. Press the Enter key.

Open a conversation

Conversations appear in the Conversations list and in the main message list. 1. In the Conversations list, highlight a Buddy. 2. Click the trackball.

Add an emoticon

1. When you are typing a message, press the Symbol key two to three times. 2. Click an emoticon.
Send a picture to a contact
1. During a conversation, press the Menu key. 2. Click Insert Media. 3. Click a picture.
Accept or decline a picture from a Buddy
1. On the Buddy List screen, highlight a conversation. 2. Click the trackball. 3. Click Accept or Decline.
Prevent conversations from appearing in the main message list
1. On the contact list screen, press the Menu key. 2. Click Options. 3. Change the Show Conversations in Message List field to No.
4. Press the Menu key. 5. Click Save.

End a conversation

1. During a conversation, press the Menu key. 2. Click End Conversation.

Availability

Change your availability status
1. 2. 3. 4. On the Buddy List screen, press the Menu key. Click My Status. Click an availability status. Click OK.
Receive notification when a contact becomes available
You can set alerts to receive notification when a Buddy is available. 1. 2. 3. 4. In the , highlight an offline Buddy. Press the Menu key. Click Set Alert. Click OK.
To turn off an availability alert for a Buddy, highlight the Buddy. Press the Menu key. Click Clear Alert.
About notification profiles
In the profile list, you can set notification options such as vibrate or tone for AIM service for BlackBerry devices messages. The AIM Alert notification profile specifies how you are notified when a Buddy becomes available. The AIM New Message notification profile specifies how you are notified of incoming AIM messages.
Change a notification profile
1. 2. 3. 4. 5. 6. 7. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Edit. Change the notification profile. Press the Menu key. Click Save.

Troubleshooting

I cannot send or receive messages
Verify that your BlackBerry device is connected to the wireless network. Note: For more information about wireless coverage levels, see the printed documentation that came with your BlackBerry device.
I am not receiving notification for incoming messages
Try performing any of the following actions: In the profile list, click the active notification profile. Change the notification option for the AIM New Message item to Tone, Vibrate, or Vibrate+Tone. In the profile list, for the active notification profile, verify that the Volume fields in the AIM New Message item are not set to Mute.
A Buddy no longer appears in my Buddy List
Try performing any of the following actions: Verify that the group that the contact is in is expanded. To expand the group, on the Buddy List screen, highlight the group. Press the Menu key. Click Expand. If you have set your BlackBerry device to hide offline contacts and the contact is offline, the contact does not appear in the Buddy List.
Text sometimes changes after I type it
If AutoText recognizes specific text, it is designed to replace the text that you type with the AutoText entry automatically. 1. To view or change AutoText entries, during a conversation, press the Menu key. 2. Click Edit AutoText. For more information about AutoText, on your BlackBerry device, click Help.

Legal notice

This guide describes tasks associated with a BlackBerry device with a trackball. 2007 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. AOL, AIM, Buddy List, and Instant Messenger are trademarks of AOL LCC. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners. The BlackBerry device and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This document is provided "as is" and Research In Motion Limited and its affiliated companies ("RIM") assume no responsibility for any typographical, technical, or other inaccuracies in this document. In order to protect RIM proprietary and confidential information and/or trade secrets, this document may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS. This document might contain references to third-party sources of information, hardware or software, products or services and/or thirdparty web sites (collectively the "Third-Party Information"). RIM does not control, and is not responsible for, any Third-Party Information, including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply endorsement by RIM of the Third-Party Information or the third party in any way. Installation and use of Third-Party Information with RIM's products and services may require one or more patent, trademark, or copyright licenses in order to avoid infringement of the intellectual property rights of others. Any dealings with Third-Party Information, including, without limitation, compliance with applicable licenses and terms and conditions, are solely between you and the third party. You are solely responsible for determining whether such third-party licenses are required and are responsible for acquiring any such licenses relating to Third-Party Information. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use Third-Party Information until all such applicable licenses have been acquired by you or on your behalf. Your use of Third-Party Information shall be governed by and subject to you agreeing to the terms of the Third-Party Information licenses. Any Third-Party Information that is provided with RIM's products and services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-Party Information and RIM assumes no liability whatsoever in relation to the Third-Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. Research In Motion Limited

295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada