User Guide

BlackBerry Client for IBM Lotus Sametime BlackBerry smartphone with a trackball

Version: 2.1

SWDT374066-374066-0528073112-001

Contents

Basics........3 About BlackBerry Client for IBM Lotus Sametime......3 Log in to the BlackBerry Client for IBM Lotus Sametime.....3 Log out of the BlackBerry Client for IBM Lotus Sametime......3 Delete the BlackBerry Client for IBM Lotus Sametime......3 Contacts........5 About contacts.......5 Add a contact........5 Add contacts or a group from your organization's address book.....5 View a contact's information.......5 Associate a contact with a contact in the main contact list on your BlackBerry device.....6 Change a contact's display picture.......6 Hide the display pictures that appear beside contacts in the contact list.....6 Rename a contact.......6 Delete a contact........7 A contact no longer appears in my contact list......7 Groups........9 Add a group........9 Move a contact to a group.......9 Rename a group........9 Delete a group.......9 Organize offline contacts.......9 Conversations.......11 Send a message........11 Send a message to a user that is not in your contact list.....11 Open a conversation........11 Add an emoticon.......11 About files........11 Send a file........11 Switch conversations.......12 Call or send an email message to a contact quickly during a conversation.....12 Send a conversation as an email message...... 12 Copy a conversation........12 Clear a conversation........12 End a conversation....... 12 Send an announcement message....... 13 Start a meeting.......13
View a list of meeting participants.......13 Leave a meeting........13 Stop grouping messages in conversations......14 I am not receiving notification of new messages......14 Text sometimes changes after I type it......14 Conversation history.......15 View the conversation history for a contact......15 Delete a conversation history.......15 Availability.......17 About the availability status.......17 Change your availability status......17 Create a custom availability status......17 Delete your custom availability statuses.......17 Set your availability indicator to reflect your device status......17 Change your current location status.......17 Hide the status messages that appear beside contacts in the contact list....18 Receive notification when a contact becomes available.....18 About notification profiles.......18 Change a notification profile......18 Legal notice.......19

Basics

About BlackBerry Client for IBM Lotus Sametime
You can use BlackBerry Client for IBM Lotus Sametime to chat with other IBM Lotus Sametime users using your BlackBerry device. To use the client, you must have an IBM Lotus Sametime user name. If you do not have a user name, contact your administrator. You can send and receive email messages and use other applications on your device while the client is running. When you receive a new instant message, an icon appears in the device status section of the screen.
Log in to the BlackBerry Client for IBM Lotus Sametime
If you do not remember your user name or password, contact your administrator. 1. In the BlackBerry Client for IBM Lotus Sametime, type your user name and password. 2. Perform any of the following actions: To avoid typing your password each time that you log in, select the Save Password check box. To log in to the client automatically each time that you turn on your BlackBerry device, select the Automatically log me on check box. To set your availability status before you log in, highlight the Startup status field. Click the trackball. Click a login status. 3. Click Log on.
Log out of the BlackBerry Client for IBM Lotus Sametime
When you log out of BlackBerry Client for IBM Lotus Sametime, you do not receive messages on your BlackBerry device. If you log out without closing existing conversations, you can access them again the next time that you log in. 1. On the Contact list screen, press the Menu key. 2. Click Log Off.
Delete the BlackBerry Client for IBM Lotus Sametime
1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Applications. Highlight the BlackBerry Client for IBM Lotus Sametime application. Press the Menu key. Click Delete.

Contacts

About contacts
Your contact list displays your list of individual contacts. BlackBerry Client for IBM Lotus Sametime uses your existing IBM Lotus Sametime contact list.

Add a contact

1. 2. 3. 4. On the Contact list screen, press the Menu key. Click Add Person. Click a group. In the User name field, perform one of the following actions: Type a user name. Type part of a user name. Click a user name. Type part of a user name. Click Lookup. Click a contact. 5. Click OK. 6. To associate the contact with a contact in the main contact list on your BlackBerry device, perform one of the following actions: If the contact is in your main contact list, click Select Contact. Highlight an email address. Click the trackball. If the contact is not in your main contact list, click New Contact. Type the contact information. Click the trackball. Click Save.

Add contacts or a group from your organization's address book
You can add a group and its corresponding contacts from your organization's address book to your contact list. Only online users appear in the group. You cannot rename the group or add or remove users from the address book. 1. On the Contact list screen, press the Menu key. 2. Click Add Public Group. 3. Type the group name. 4. Click OK. To remove the public group and its contacts from your contact list, click Remove Group.
View a contact's information
1. On the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click View Person's Info.
Associate a contact with a contact in the main contact list on your BlackBerry device
You can associate a contact from your client with a contact in your main contact list who has an email address, phone number, or both. You can then complete some tasks more quickly, such as calling or sending an email message to the contact quickly during a conversation. 1. On the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Link to BlackBerry Contact. 4. Perform one of the following actions: If the contact is in your main contact list, click Select Contact. Highlight an email address. Click the trackball. Click Continue. If the contact is not in your main contact list, click New Contact. Type the contact information. Click the trackball. Click Save.
Change a contact's display picture
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. On the Contact list screen, highlight a contact. Press the Menu key. Click View Person's Info. Click the trackball. If necessary, associate the contact with a contact in the main contact list. Click Change Picture. Click a picture. Center the picture in the box. Click the trackball. Click Crop and Save. Press the Menu key. Click Save.
Hide the display pictures that appear beside contacts in the contact list
1. 2. 3. 4. 5. On the Contact list screen, press the Menu key. Click Options. Change the Show Pictures field to No. Press the Menu key. Click Save.

Rename a contact

1. 2. 3. 4. 5. On the contact list screen, highlight a contact. Press the Menu key. Click Edit Nickname. Type a name. Click OK.

Delete a contact

1. On the contact list screen, press the Menu key. 2. Click Remove Person. 3. Click Delete. Note: Deleting a contact from your contact list does not remove you from that contact's contact list.

A contact no longer appears in my contact list
Try performing the following actions: If you have set your client to hide offline contacts, organize offline contacts so that you can view offline contacts. If you have collapsed the group that the contact is in, expand the group. On the Contact list screen, highlight the group. Click the trackball.

Groups

Add a group
1. 2. 3. 4. On the Contact list screen, press the Menu key. Click Add Personal Group. Type a group name. Click OK.
Move a contact to a group
1. 2. 3. 4. On the contact list screen, highlight a contact. Press the Menu key. Click Move Person. In the Select Group drop-down list, click a group.

Rename a group

1. 2. 3. 4. 5. On the Contact list screen, highlight a group. Press the Menu key. Click Rename Group. Type a name for the group. Click OK.

Delete a group

When you delete a group, all of the contacts in the group are deleted from your contact list. 1. On the Contact list screen, highlight a group. 2. Press the Menu key. 3. Click Remove Group. 4. Click Delete.
Organize offline contacts
1. On the Contact list screen, press the Menu key. 2. Click Options. 3. In the Show Offline People drop-down list, click one of the following options: To group offline contacts, click Group. To view offline contacts, click Yes. To hide offline contacts, click No. 4. Press the Menu key.

5. Click Save.

Conversations

Send a message

1. 2. 3. 4. On the Contact list screen, highlight an online contact. Click the trackball. Type a message. Press the Enter key.
Send a message to a user that is not in your contact list
1. 2. 3. 4. On the Contact list screen, press the Menu key. Click Send Message To. Type a user name. Click OK.

Open a conversation

Conversations appear in the Chats group and the main message list. 1. On the contact list screen, in the Chats group, highlight a contact. 2. Click the trackball.

Add an emoticon

1. When you are composing a message, press the Symbol key two to three times. 2. Click an emoticon.

About files

Depending on your organization, you can send, receive, and view picture files (including.bmp,.gif, and.jpg), document files (including.doc,.pdf, and.ppt), audio files (including.mp3,.wav, and.amr), and vCard contact attachments. You can save and store files that you receive from contacts in the device memory or on a media card. For information about the maximum size of files that you can send and receive, contact your administrator.

Send a file

1. During a conversation, press the Menu key. 2. Click Send File. 3. Perform one of the following actions: To send a picture file, click Picture. Click a picture. To send a document file, click File. Click a file.
To send a voice note, click Voice Note. Record your message. Click Send. To send a vCard contact attachment, click Address. Note: To stop a file from sending, click Cancel.

Switch conversations

1. During a conversation, press the Menu key. 2. Click Switch Chat. 3. Click a contact.
Call or send an email message to a contact quickly during a conversation
To perform this task, the contact from your client must be associated with a contact in the main contact list on your BlackBerry device. During a conversation, perform any of the following actions: Press the Menu key. Click Call <Contact Name>. Press the Menu key. Click Email <Contact Name>.
Send a conversation as an email message
1. During a conversation, press the Menu key. 2. Click Email Chat.

Copy a conversation

1. During a conversation, press the Menu key. 2. Click Copy Chat.

Clear a conversation

1. During a conversation, press the Menu key. 2. Click Clear Chat.

End a conversation

1. During a conversation, press the Menu key. 2. Click End Chat.
Send an announcement message
You can send an announcement message to all contacts in a group or to individual contacts in a group. 1. On the Contact list screen, press the Menu key. 2. Click Send Announcement. 3. Complete the Announcement field. 4. To allow contacts to reply to the announcement message, select the Allow recipients to send responses check box. 5. Click Recipients. 6. In the Group drop-down list, click a group. 7. Perform one of the following actions: To send a broadcast message to all of the contacts in the group, select the Select All check box. To send a broadcast message to individual contacts in the group, select the check box beside the contacts. 8. Click OK. 9. Click OK.

Start a meeting

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. On the contact list screen, highlight a contact. Press the Menu key. Click Invite to Meeting. In the Message field, type a message. Click OK. On the meeting screen, press the Menu key. Click Invite other to meeting. In the User name drop-down list, click a contact. Click OK. In the Message field, type a message. Click OK.

View a list of meeting participants
1. During a meeting, press the Menu key. 2. Click View Participants.

Leave a meeting

1. During a meeting, press the Menu key. 2. Click Leave Meeting.
Stop grouping messages in conversations
In a conversation, by default, consecutive messages that you send or receive are grouped together. 1. On the Contact list screen, press the Menu key. 2. Click Options. 3. In the Group Messages in Conversation drop-down list, click No. 4. Press the Menu key. 5. Click Save.
I am not receiving notification of new messages
Try performing the following actions: In the notification profile list, click the active notification profile. Change the notification option for the Enterprise Messenger New Message item to Tone, Vibrate, or Vibrate+Tone. In the notification profile list, for the active notification profile, verify that the Volume fields for the Enterprise Messenger New Message item are not set to Mute.
Text sometimes changes after I type it
If AutoText recognizes specific text, it is designed to replace the text that you type with the AutoText entry automatically. 1. To view or change AutoText entries, during a conversation, press the Menu key. 2. Click Edit AutoText. For more information about AutoText, click Help on your BlackBerry device.

Conversation history

View the conversation history for a contact
To perform this task, on the Options screen, the Save Message History field must be set to save conversations on your BlackBerry device or on a media card. 1. 2. 3. 4. On the Contact list screen, highlight a contact. Press the Menu key. Click View History. Click a conversation history.
Delete a conversation history
1. 2. 3. 4. 5. On the Contact list screen, highlight a contact. Press the Menu key. Click View History. Press the Menu key. Perform one of the following actions: To delete the conversation history for an individual contact, click Delete Contact's History. To delete the conversation history for all contacts, click Delete Complete History.

Availability

About the availability status
Your availability status is made up of a status message and an availability indicator. You can create custom availability statuses by typing your own status message and choosing an availability indicator that reflects your status.
Change your availability status
1. At the top of the Contact list screen, click your user name. 2. Click an availability status.

Create a custom availability status
1. At the top of the Contact list screen, click your user name. 2. Perform one of the following actions: To type a status message and use your current availability indicator, click Personal Message. Type a status message. To type a status message and choose an availability indicator, click Status Messages. Type a status message. In the Show As drop-down list, click an availability option. 3. Click OK.
Delete your custom availability statuses
1. At the top of the Contact list screen, click your user name. 2. Click Clear All Status Messages.
Set your availability indicator to reflect your device status
To perform this task, your availability indicator must be set to Available. You can set your availability indicator to change to Away when you do not use your BlackBerry device for the duration of time that you set. When you use your device again, the availability indicator changes back to Available. 1. On the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Show me as Away when idle for field to a duration of time. 4. Press the Menu key. 5. Click Save.
Change your current location status
1. On the Contact list screen, press the Menu key. 2. Click Set My Location.
3. Complete any of the fields. 4. Perform one of the following actions: To accept the changes to your location status, click Update. To decline the changes to your location status, click Reset.
Hide the status messages that appear beside contacts in the contact list
1. 2. 3. 4. 5. On the Contact list screen, press the Menu key. Click Options. Change the Show Status Messages field to No. Press the Menu key. Click Save.
Receive notification when a contact becomes available
1. 2. 3. 4. On the contact list screen, highlight an offline contact. Press the Menu key. Click Alert Me. Click OK.
To stop receiving notifications, highlight a contact. Press the Menu key. Click Clear Alert.
About notification profiles

In the notification profile list, you can set notification options such as vibrate or tone for the client. The Enterprise Messenger Alert notification profile specifies how you are notified when a contact becomes available. The Enterprise Messenger New Message notification profile specifies how you are notified of incoming instant messages.
Change a notification profile
1. 2. 3. 4. 5. 6. 7. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Edit. Change the notification profile. Press the Menu key. Click Save.

Legal notice

This guide describes how to perform tasks on a BlackBerry device with a trackball. 2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. IBM, Lotus, and Sametime are trademarks of International Business Machines Corporation. vCard is a trademark of the Internet Mail Consortium. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL,

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BlackBerry Client for IBM Lotus Sametime

Version: 2.5

User Guide
SWDT374066-563061-0722073549-001

Contents

Basics........ About the BlackBerry Client for IBM Lotus Sametime...... Log in to the BlackBerry Client for IBM Lotus Sametime...... About sound profiles........ Availability........ About your status........ Change your status....... Add a status message....... Create a custom status....... Set your status to reflect your device status...... Change your current location status...... Receive notification when a contact is online...... Contacts........ Add a contact........ Add contacts or a contact group from your organization's address book.... View a contact's information....... Link a contact with a contact in the contacts application...... Change a contact's display picture....... Hide the display pictures that appear beside contacts in the contact list..... Rename a contact....... Delete a contact........ A contact no longer appears in my contact list...... Contact groups....... Add a contact group........ Move a contact to a different contact group...... Rename a contact group....... Delete a contact group....... Organize offline contacts....... Conversations....... Send a message....... Send a message to a user that is not in your contact list...... Add an emoticon....... About files........ Send a file........ Start a meeting....... View a list of meeting participants....... 12 12
Send an announcement message...... Switch conversations....... Copy a conversation....... Email a conversation........ Clear a conversation........ End a conversation....... Stop grouping messages in conversations....... I am not receiving notification for incoming messages..... Text sometimes changes after I type it...... Conversation history........ Turn on conversation history....... View the conversation history for a contact...... Search for text in a conversation history...... Delete a conversation history...... Provide feedback....... Legal notice........

Basics

About the BlackBerry Client for IBM Lotus Sametime
You can use the BlackBerry Client for IBM Lotus Sametime to chat with other IBM Lotus Sametime users using your BlackBerry device. To use the client, you must have an IBM Lotus Sametime user name. If you do not have a user name, contact your administrator. You can send and receive email messages and use other applications on your device while the client is running. When you receive a new instant message, an indicator appears at the top of the Home screen.
Log in to the BlackBerry Client for IBM Lotus Sametime
If you do not remember your user name or password, contact your administrator. 1. On the Home screen or in the Instant Messaging folder, click the icon for the client. 2. Type your user name and password. 3. Click Log on. To log out, on the contact list screen, press the Menu key. Click Log Out.

About sound profiles

You can set notification options for the client, such as vibrate or tone, in the sounds application. The Enterprise Messenger Alert item specifies how you are notified when a contact that you have set an availability notification for becomes available. The Enterprise Messenger New Message item how you are notified of incoming instant messages. Depending on the sound profile that is set in the sounds application on your device, you might not hear the audible notification that you have set for the client. For more information about sounds, click the Help icon on the Home screen of your BlackBerry device.

Availability

About your status
Your status is made up of a status indicator and a status message. You can create a custom status by typing your own status message and choosing a status indicator.

Change your status

1. On the contact list screen, press the Menu key. 2. Click My Info. 3. Change the Status field.

Add a status message

1. 2. 3. 4. 5. On the contact list screen, press the Menu key. Click My Info. Type a status message. Press the Menu key. Click Save.

Create a custom status

1. 2. 3. 4. 5. 6. 7. On the contact list screen, press the Menu key. Click My Info. Change the Status field. Click Status Messages. Type a status message. Click a status indicator. Click OK.
Set your status to reflect your device status
To perform this task, your status must be set to Available.

You can set your status to change to Away when you do not use your BlackBerry device for a specified duration of time. When you use your device again, your status changes back to Available. 1. On the contact list screen, press the Menu key. 2. Click Options. 3. Change the Show me as Away when idle for field to a duration of time. 4. Press the Menu key. 5. Click Save.
Change your current location status
1. 2. 3. 4. 5. 6. On the contact list screen, press the Menu key. Click My Info. Press the Menu key. Click Set My Location. Complete any of the fields. Click Update.
Receive notification when a contact is online
You can receive a message when the contact is online. Depending on the sound profile that is set on your device, you might also receive an audible notification. 1. On the contact list screen, in a contact group, highlight an offline contact. 2. Press the Menu key. 3. Click Alert Me. 4. Click OK.

Contacts

Add a contact
1. 2. 3. 4. 5. 6. 7. On the contact list screen, press the Menu key. Click Add Person. To specify a contact group, change the Group name field. Type part or all of a user name. If necessary, click Lookup. Click a contact. Click OK. To link the contact with a contact in the contacts application, perform one of the following actions: If the contact is already in the contacts application, click Select Contact. Click a contact. If the contact is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click Save.
Add contacts or a contact group from your organization's address book
You can add a contact group and its corresponding contacts from your organization's address book to your contact list. Only online users appear in the contact group. You cannot rename the contact group or add or delete users from your organization's address book. 1. On the contact list screen, press the Menu key. 2. Click Add Public Group. 3. Type the name for the contact group. 4. Click OK. To delete the contact group and its contacts from your contact list, click Remove Group.
View a contact's information
1. On the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Person's Info.
Link a contact with a contact in the contacts application
When you link a contact with a contact in the contacts application, you might be able to perform additional tasks. For example, during a conversation, you might be able to call or send an email message to the contact quickly from the menu. 1. On the contact list screen, in a contact group, highlight a contact.
2. Press the Menu key. 3. Click Link to BlackBerry Contact. 4. Perform one of the following actions: If the contact is already in the contacts application, click Select Contact. Click a contact. If the contact is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click Save.

Change a contact's display picture
To perform this task, you must have linked the contact with a contact in the contacts application. 1. 2. 3. 4. 5. 6. 7. 8. 9. On the contact list screen, highlight a contact. Press the Menu key. Click Person's Info. Press the Menu key. Click Change Picture. Click a picture. If necessary, center the picture in the box. Press the Menu key. Click Crop and Save. Press the Menu key. Click Save.
Hide the display pictures that appear beside contacts in the contact list
1. 2. 3. 4. 5. On the Contact list screen, press the Menu key. Click Options. Change the Show Pictures field to No. Press the Menu key. Click Save.

Rename a contact

1. 2. 3. 4. 5. 6. On the contact list screen, highlight a contact. Press the Menu key. Click Person's Info. Type a new name. Press the Menu key. Click Save.

Delete a contact

Deleting a contact from your contact list does not delete you from that contact's contact list. 1. On the contact list screen, in a contact group, highlight a contact. 2. Press the Menu key. 3. Click Remove Person. 4. Click Delete.
A contact no longer appears in my contact list
Try performing the following actions: If you have set your client to hide offline contacts, organize offline contacts so that you can view offline contacts. If you have collapsed the group that the contact is in, expand the group. On the contact list screen, click the group.

Contact groups

Add a contact group
1. 2. 3. 4. On the contact list screen, press the Menu key. Click Add Personal Group. Type a name for the contact group. Click OK.
Move a contact to a different contact group
1. 2. 3. 4. On the contact list screen, in a contact group, highlight a contact. Press the Menu key. Click Move Person. Click a contact group.

Rename a contact group

1. 2. 3. 4. 5. On the contact list screen, highlight a contact group. Press the Menu key. Click Rename Group. Type a new name. Click OK.

Delete a contact group

When you delete a contact group, all of the contacts in the contact group are deleted from your contact list. 1. On the contact list screen, highlight a contact group. 2. Press the Menu key. 3. Click Remove Group. 4. Click Delete.
Organize offline contacts
1. On the Contact list screen, press the Menu key.
2. Click Options. 3. In the Show Offline People field, perform one of the following actions: To group offline contacts, change the field to Group. To view offline contacts, change the field to Yes. To hide offline contacts, change the field to No. 4. Press the Menu key. 5. Click Save.

Conversations

Send a message
1. On the Contact list screen, click an online contact. 2. Type a message. 3. Press the Enter key.
Send a message to a user that is not in your contact list
1. 2. 3. 4. 5. 6. On the contact list screen, press the Menu key. Click Send Message To. Type a user name. Click OK. Type a message. Press the Enter key.

Add an emoticon

Depending on your administrator, this feature might not be supported. 1. When you are composing a message, press the Menu key. 2. Click Add Smiley. 3. Click an emoticon.

About files

Depending on your organization, you can send, receive, and view picture files (including.bmp,.gif, and.jpg), document files (including.doc,.pdf, and.ppt), audio files (including.mp3,.wav, and.amr), and contact attachments. You can save and store files that you receive from contacts in the device memory or on a media card. For information about the maximum size of files that you can send and receive, contact your administrator.

Send a file

Depending on the BlackBerry Device Software that your BlackBerry device is running, you might be able to send files that are stored on your organization's network. For more information about accessing a file from your organization's network, click the Help icon on the Home screen of your device. 1. During a conversation, press the Menu key. 2. Click Send File. 3. Perform one of the following actions: To send a picture, click Picture. Click a picture. To send a document, click File. Click a file. To send a voice note, click Voice Note. Record your message. Click Send. To send a contact attachment, click Contact. Click a contact.

Start a meeting

1. 2. 3. 4. 5. On the contact list screen, highlight a contact. Press the Menu key. Click Invite to Meeting. In the Message field, type a message. Click OK.
To invite another contact to the meeting, press the Menu key. Click Invite Other to Meeting. Click a contact. Click OK.

View a list of meeting participants
1. During a meeting, press the Menu key. 2. Click View Participants.
Send an announcement message
You can send an announcement message to all contacts in a group or to individual contacts in a group. Depending on your administrator, this feature might not be supported. 1. On the contact list screen, press the Menu key. 2. Click Send Announcement. 3. Type a message. 4. To allow contacts to reply to the announcement message, select the Allow recipients to send responses check box. 5. If necessary, change the Group field.
6. Perform one of the following actions: To send the announcement message to all of the contacts in the group, select the Select All check box. To send the announcement message to individual contacts in the group, select the check box beside the contacts. 7. Click Send.

Switch conversations

1. During a conversation, press the Menu key. 2. Click Switch Chat. 3. Click a contact.

Copy a conversation

1. During a conversation, press the Menu key. 2. Click Copy Chat.

Email a conversation

Depending on your administrator, this feature might not be supported. 1. During a conversation, press the Menu key. 2. Click Email Chat.

Clear a conversation

1. During a conversation, press the Menu key. 2. Click Clear Chat.

End a conversation

1. During a conversation, press the Menu key. 2. Click End Chat.
Stop grouping messages in conversations
In a conversation, by default, consecutive messages that you send or receive are grouped together. 1. On the contact list screen, press the Menu key. 2. Click Options. 3. Change the Group Sequential Messages in Conversations field to No. 4. Press the Menu key. 5. Click Save.
I am not receiving notification for incoming messages
In the sounds application, try performing the following actions: Verify that the All Alerts Off sound profile is not selected. Verify that the Volume fields for the Enterprise Messenger New Message item are not set to Silent. Change the notification options for the Enterprise Messenger New Message item.
Text sometimes changes after I type it
If AutoText recognizes specific text, it is designed to replace the text that you type with the AutoText entry automatically. To view or change AutoText entries, during a conversation, press the Menu key. Click Edit AutoText. For more information about AutoText, click the Help icon on the Home screen of your BlackBerry device.

Conversation history

Turn on conversation history
Depending on your administrator, this feature might not be supported. 1. On the contact list screen, press the Menu key. 2. Click Options. 3. Change the Save Message History field to Device or Media Card. 4. Press the Menu key. 5. Click Save.
View the conversation history for a contact
You can only perform this task if you have previously turned on conversation history. 1. On the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click View History. 4. Click a conversation history.

Search for text in a conversation history
You can only perform this task if you have previously turned on conversation history. 1. On the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click View History. 4. Type the text. 5. Click Search. 6. In the search results, click a conversation history.
Delete a conversation history
You can only perform this task if you have previously turned on conversation history. 1. On the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key.
5. Perform one of the following actions: To delete the conversation history for an individual contact, click Delete Contact's History. To delete the conversation history for all contacts, click Delete Complete History.

Provide feedback

To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.

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