BlackBerry Client for Novell Groupwise Messenger

Version: 2.5

User Guide
SWDT374221-563191-0722073846-001

Contents

Basics........ About the BlackBerry Client for Novell GroupWise Messenger..... Log in to the BlackBerry Client for Novell GroupWise Messenger..... About sound profiles........ Availability........ About your status........ Change your status....... Add a status message....... Create a custom status....... Set your status to reflect your device status...... Receive notification when a contact is online...... Contacts........ Add a contact........ View a contact's information....... Link a contact with a contact in the contacts application...... Change a contact's display picture....... Hide the display pictures that appear beside contacts in the contact list..... Rename a contact....... Delete a contact........ Ignore a contact........ View ignored contacts....... A contact no longer appears in my contact list...... Contact folders....... Add a contact folder........ Move a contact to a different contact folder...... Rename a contact folder....... Delete a contact folder....... Organize offline contacts....... Conversations....... Send a message....... Send a message to a user that is not in your contact list...... Add an emoticon....... Start a conference....... View a list of conference participants....... Send a broadcast message....... Switch conversations....... 12 12
Copy a conversation....... Email a conversation........ Clear a conversation........ End a conversation....... Stop grouping messages in conversations....... I am not receiving notification for incoming messages..... Text sometimes changes after I type it...... Conversation history........ Turn on conversation history....... View the conversation history for a contact...... Search for text in a conversation history...... Delete a conversation history...... Provide feedback....... Legal notice........

Basics

About the BlackBerry Client for Novell GroupWise Messenger
You can use the BlackBerry Client for Novell GroupWise Messenger to chat with other Novell GroupWise Messenger users using your BlackBerry device. To use the client, you must have a Novell GroupWise Messenger user name. If you do not have a user name, contact your administrator. You can send and receive email messages and use other applications on your device while the client is running. When you receive a new instant message, an indicator appears at the top of the Home screen.
Log in to the BlackBerry Client for Novell GroupWise Messenger
If you do not remember your user name or password, contact your administrator. 1. On the Home screen or in the Instant Messaging folder, click the icon for the client. 2. Type your user name and password. 3. Click Log In. To log out, on the contact list screen, press the Menu key. Click Log Out.

About sound profiles

You can set notification options for the client, such as vibrate or tone, in the sounds application. The Enterprise Messenger Alert item specifies how you are notified when a contact that you have set an availability notification for becomes available. The Enterprise Messenger New Message item how you are notified of incoming instant messages. Depending on the sound profile that is set in the sounds application on your device, you might not hear the audible notification that you have set for the client. For more information about sounds, click the Help icon on the Home screen of your BlackBerry device.

Availability

About your status
Your status is made up of a status indicator and a status message. You can create a custom status by typing your own status message and choosing a status indicator.

Change your status

1. On the contact list screen, press the Menu key. 2. Click My Info. 3. Change the Status field.

Add a status message

1. 2. 3. 4. 5. On the contact list screen, press the Menu key. Click My Info. Type a status message. Press the Menu key. Click Save.

Create a custom status

1. 2. 3. 4. 5. 6. 7. 8. On the contact list screen, press the Menu key. Click My Info. Change the Status field. Click Custom Status. Type a status message. Click a status indicator. To add the custom status to the status list, select the Add to status list check box. Click OK.
Set your status to reflect your device status
To perform this task, your status must be set to Available.
You can set your status to change to Away when you do not use your BlackBerry device for a specified duration of time. When you use your device again, your status changes back to Available. 1. On the contact list screen, press the Menu key. 2. Click Options. 3. Change the Show me as Away when idle for field to a duration of time. 4. Press the Menu key. 5. Click Save.
Receive notification when a contact is online
You can receive a message when the contact is online. Depending on the sound profile that is set on your device, you might also receive an audible notification. 1. On the contact list screen, in a contact folder, highlight an offline contact. 2. Press the Menu key. 3. Click Alert Me. 4. Click OK.

Contacts

Add a contact
1. 2. 3. 4. 5. 6. 7. On the contact list screen, press the Menu key. Click Add Contact. To specify a contact folder, change the Folder name field. Type part or all of a user name. If necessary, click Lookup. Click a contact. Click OK. To link the contact with a contact in the contacts application, perform one of the following actions: If the contact is already in the contacts application, click Select Contact. Click a contact. If the contact is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click Save.
View a contact's information
1. On the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click View Contact Info.
Link a contact with a contact in the contacts application
When you link a contact with a contact in the contacts application, you might be able to perform additional tasks. For example, during a conversation, you might be able to call or send an email message to the contact quickly from the menu. 1. On the contact list screen, in a contact folder, highlight a contact. 2. Press the Menu key. 3. Click Link to BlackBerry Contact. 4. Perform one of the following actions: If the contact is already in the contacts application, click Select Contact. Click a contact. If the contact is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key. Click Save.
Change a contact's display picture
To perform this task, you must have linked the contact with a contact in the contacts application.
1. 2. 3. 4. 5. 6. 7. 8. 9.
On the contact list screen, highlight a contact. Press the Menu key. Click View Contact Info. Press the Menu key. Click Change Picture. Click a picture. If necessary, center the picture in the box. Press the Menu key. Click Crop and Save. Press the Menu key. Click Save.

Hide the display pictures that appear beside contacts in the contact list
1. 2. 3. 4. 5. On the Contact list screen, press the Menu key. Click Options. Change the Show Contact Pictures field to No. Press the Menu key. Click Save.

Rename a contact

1. 2. 3. 4. 5. 6. On the contact list screen, highlight a contact. Press the Menu key. Click View Contact Info. Type a new name. Press the Menu key. Click Save.

Delete a contact

Deleting a contact from your contact list does not delete you from that contact's contact list. 1. On the contact list screen, in a contact folder, highlight a contact. 2. Press the Menu key. 3. Click Remove. 4. Click Delete.

Ignore a contact

If you ignore a contact, you appear as offline in that contact's contact list. 1. On the contact list screen, in a contact folder, highlight a contact. 2. Press the Menu key. 3. Click Ignore. To unignore a contact, click Unignore.

View ignored contacts

1. 2. 3. 4. 5. On the contact list screen, press the Menu key. Click Options. Change the Show Ignored Contacts field to Yes. Press the Menu key. Click Save.
To hide ignored contacts, change the Show Ignored Contacts field to No.
A contact no longer appears in my contact list
Try performing the following actions: If you have set your client to hide offline contacts, organize offline contacts so that you can view offline contacts. If you have collapsed the folder that the contact is in, expand the folder. On the contact list screen, click the folder.

Contact folders

Add a contact folder
1. 2. 3. 4. On the contact list screen, press the Menu key. Click Add Folder. Type a name for the contact folder. Click OK.
Move a contact to a different contact folder
1. 2. 3. 4. On the contact list screen, highlight a contact. Press the Menu key. Click Move. Click a contact folder.

Rename a contact folder

1. 2. 3. 4. 5. On the contact list screen, highlight a contact folder. Press the Menu key. Click Rename Folder. Type a new name. Click OK.

Delete a contact folder

When you delete a contact folder, all of the contacts in the contact folder are deleted from your contact list. 1. On the contact list screen, highlight a contact folder. 2. Press the Menu key. 3. Click Delete Folder. 4. Click Delete.
Organize offline contacts
1. On the Contact list screen, press the Menu key.
2. Click Options. 3. In the Show Offline Contacts field, perform one of the following actions: To group offline contacts, change the field to Folder. To hide offline contacts, change the field to No. To view offline contacts, change the field to Yes. 4. Press the Menu key. 5. Click Save.

Conversations

Send a message
1. On the Contact list screen, click an online contact. 2. Type a message. 3. Press the Enter key.
Send a message to a user that is not in your contact list
1. 2. 3. 4. 5. 6. On the contact list screen, press the Menu key. Click Send Message To. Type a user name. Click OK. Type a message. Press the Enter key.

Add an emoticon

Depending on your administrator, this feature might not be supported. 1. When you are composing a message, press the Menu key. 2. Click Add Smiley. 3. Click an emoticon.

Start a conference

1. During a conversation, press the Menu key. 2. Click Invite to Conference. 3. Click a contact.
View a list of conference participants
1. During a conference, press the Menu key. 2. Click View Participants.

Send a broadcast message

You can send a broadcast message to all contacts in a contact folder or to individual contacts. Recipients cannot reply to broadcast messages. Depending on your administrator, this feature might not be supported. 1. On the contact list screen, press the Menu key. 2. Click Broadcast Message. 3. Type a message in the Announcement field. 4. If you have administrator permissions and want to send the broadcast message to all of the users on the server, select the System message check box. Click OK. 5. Click a contact folder. 6. Perform one of the following actions: To send the broadcast message to all of the contacts in the contact folder, select the Select All check box. To send the broadcast message to individual contacts in the contact folder, select the check box beside the contacts. 7. Click Send.

Switch conversations

1. During a conversation, press the Menu key. 2. Click Switch Conversation. 3. Click a contact.

Copy a conversation

1. During a conversation, press the Menu key. 2. Click Copy Conversation.

Email a conversation

Depending on your administrator, this feature might not be supported. 1. During a conversation, press the Menu key. 2. Click Email Conversation.

Clear a conversation

1. During a conversation, press the Menu key.
2. Click Clear Conversation.

End a conversation

1. During a conversation, press the Menu key. 2. Click End Conversation.
Stop grouping messages in conversations
In a conversation, by default, consecutive messages that you send or receive are grouped together. 1. On the contact list screen, press the Menu key. 2. Click Options. 3. Change the Group Sequential Messages in Conversations field to No. 4. Press the Menu key. 5. Click Save.
I am not receiving notification for incoming messages
In the sounds application, try performing the following actions: Verify that the All Alerts Off sound profile is not selected. Verify that the Volume fields for the Enterprise Messenger New Message item are not set to Silent. Change the notification options for the Enterprise Messenger New Message item.
Text sometimes changes after I type it
If AutoText recognizes specific text, it is designed to replace the text that you type with the AutoText entry automatically. To view or change AutoText entries, during a conversation, press the Menu key. Click Edit AutoText. For more information about AutoText, click the Help icon on the Home screen of your BlackBerry device.

Conversation history

Turn on conversation history
Depending on your administrator, this feature might not be supported. 1. On the contact list screen, press the Menu key. 2. Click Options. 3. Change the Save Message History field to Device or Media Card. 4. Press the Menu key. 5. Click Save.

View the conversation history for a contact
You can only perform this task if you have previously turned on conversation history. 1. On the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click View History. 4. Click a conversation history.
Search for text in a conversation history
You can only perform this task if you have previously turned on conversation history. 1. On the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click View History. 4. Type the text. 5. Click Search. 6. In the search results, click a conversation history.
Delete a conversation history
You can only perform this task if you have previously turned on conversation history. 1. On the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key.
5. Perform one of the following actions: To delete the conversation history for an individual contact, click Delete Contact's History. To delete the conversation history for all contacts, click Delete Complete History.

Provide feedback

To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.

Legal notice

2009 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType, SurePress and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Novell and GroupWise are trademarks of Novell, Inc. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES,

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BlackBerry Client for Novell Groupwise Messenger

Version: 2.2

User Guide
SWDT374221-430826-0505111850-001

Contents

Basics........ About BlackBerry Client for Novell GroupWise Messenger..... Log in to the BlackBerry Client for Novell GroupWise Messenger..... Log out of the BlackBerry Client for Novell GroupWise Messenger..... Delete the BlackBerry Client for Novell GroupWise Messenger...... Contacts........ About contacts....... Add a contact........ View a contact's information....... Associate a contact with a contact in the main contact list on your BlackBerry device.... Change a contact's display picture....... Hide the display pictures that appear beside contacts in the contact list..... Rename a contact....... Block a contact....... Unignore a contact....... Delete a contact........ A contact no longer appears in my contact list...... Folders........ Add a folder....... Move a contact to a folder...... Rename a folder........ Delete a folder........ Organize offline contacts....... Conversations....... Send a message....... Send a message to a user that is not in your contact list...... Open a conversation........ Add an emoticon....... Switch conversations....... Call or send an email message to a contact quickly during a conversation..... Send a conversation as an email message...... Copy a conversation....... Clear a conversation........ End a conversation....... Send a broadcast message....... Start a conference....... View a list of conference participants....... 11
Leave a conference....... Stop grouping messages in conversations....... I am not receiving notification for incoming messages..... Text sometimes changes after I type it...... Conversation history........ View the conversation history for a contact...... Delete a conversation history...... Availability........ About the availability status....... Change your availability status....... Create a custom availability status....... Delete your custom availability statuses...... Set your availability indicator to reflect your device status..... Hide the status messages that appear beside contacts in the contact list..... Receive notification when a contact becomes available...... About sound profiles........ Legal notice........

Basics

About BlackBerry Client for Novell GroupWise Messenger
You can use BlackBerry Client for Novell GroupWise Messenger to chat with other Novell GroupWise Messenger users using your BlackBerry device. To use the client, you must have a Novell GroupWise Messenger user name. If you do not have a user name, contact your administrator. You can send and receive email messages and use other applications on your device while the client is running. When you receive a new instant message, an indicator appears in the device status section of the screen.
Log in to the BlackBerry Client for Novell GroupWise Messenger
If you do not remember your user name or password, contact your administrator. 1. In the BlackBerry Client for Novell GroupWise Messenger, type your user name and password. 2. Perform any of the following actions: To avoid typing your password each time that you log in, select the Save Password check box. To log in to the client automatically each time that you turn on your BlackBerry device, select the Automatically log me in check box. 3. Click Log In.
Log out of the BlackBerry Client for Novell GroupWise Messenger
When you log out of BlackBerry Client for Novell GroupWise Messenger, you do not receive messages on your BlackBerry device. If you log out without closing existing conversations, you can access them again the next time that you log in. 1. On the Contact list screen, press the Menu key. 2. Click Log Out.
Delete the BlackBerry Client for Novell GroupWise Messenger
1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Applications. Highlight the BlackBerry Client for Novell GroupWise Messenger application. Press the Menu key. Click Delete.

Contacts

About contacts
Your contact list displays your individual contacts. BlackBerry Client for Novell GroupWise Messenger uses your existing contacts from your Novell GroupWise Messenger account.

Add a contact

1. 2. 3. 4. On the Contact list screen, press the Menu key. Click Add Contact. Click a folder. In the User ID field, perform one of the following actions: Type a user name. Type part of a user name. Click a user name. Type part of a user name. Click Lookup. Click a contact. 5. Click OK. 6. To associate the contact with a contact in the main contact list on your BlackBerry device, perform one of the following actions: If the contact is in your main contact list, click Select Contact. Click an email address. If the contact is not in your main contact list, click New Contact. Type the contact information. Press the Menu key. Click Save.
View a contact's information
1. On the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click View Contact Info.
Associate a contact with a contact in the main contact list on your BlackBerry device
You can associate a contact from your client with a contact in your main contact list who has an email address, phone number, or both. You can then complete some tasks more quickly, such as calling or sending an email message to the contact quickly during a conversation. 1. On the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Link to BlackBerry Contact.
Change a contact's display picture
4. Perform one of the following actions: If the contact is in your main contact list, click Select Contact. Click an email address. If the contact is not in your main contact list, click New Contact. Type the contact information. Press the Menu key. Click Save.
1. 2. 3. 4. 5. 6. 7. 8. 9. On the Contact list screen, click a contact. Click View Contact Info. If necessary, associate the contact with a contact in the main contact list. Press the Menu key. Click Change Picture. Click a picture. Center the picture in the box. Press the Menu key. Click Crop and Save.
Hide the display pictures that appear beside contacts in the contact list
1. 2. 3. 4. 5. On the Contact list screen, press the Menu key. Click Options. Change the Show Contact Pictures field to No. Press the Menu key. Click Save.

Rename a contact

1. 2. 3. 4. 5. On the Contact list screen, highlight a contact. Press the Menu key. Click Edit Nickname. Type a name. Click OK.

Block a contact

If you block a contact, you appear as offline in that contact's contact list. 1. On the Contact list screen, highlight a contact. 2. Press the Menu key.

Unignore a contact

3. Click Ignore. To unblock a contact, click Unignore.
1. In the ignored group, highlight an ignored contact. 2. Press the Menu key. 3. Click Unignore.

Delete a contact

When you delete a contact, you are not deleted from that contacts contact list. 1. On the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Remove. 4. Click Delete.
A contact no longer appears in my contact list
Try performing the following actions: If you have set your collaboration client to hide offline contacts, organize offline contacts so that you can view offline contacts. If you have collapsed the group that the contact is in, expand the group. On the Contact list screen, click the group.

Folders

Add a folder
1. 2. 3. 4. On the Contact list screen, press the Menu key. Click Add Folder. Type a folder name. Click OK.
Move a contact to a folder
1. 2. 3. 4. On the Contact list screen, highlight a contact. Press the Menu key. Click Move. Click a folder.

Rename a folder

1. 2. 3. 4. 5. On the Contact list screen, highlight a folder. Press the Menu key. Click Rename Folder. Type a name for the folder. Click OK.

Delete a folder

When you delete a folder, all of the contacts in the folder are deleted from your contact list. 1. On the Contact list screen, highlight a folder. 2. Press the Menu key. 3. Click Delete Folder. 4. Click Delete.
Organize offline contacts
1. On the Contact list screen, press the Menu key.
2. Click Options. 3. In the Show Offline Contacts field, perform one of the following actions: To group offline contacts, change the field to Folder. To hide offline contacts, change the field to No. To view offline contacts, change the field to Yes. 4. Press the Menu key. 5. Click Save.

Conversations

Send a message
1. On the Contact list screen, click an online contact. 2. Type a message. 3. Press the Enter key.
Send a message to a user that is not in your contact list
1. 2. 3. 4. On the Contact list screen, press the Menu key. Click Send Message To. Type a user name. Click OK.

Open a conversation

Conversations appear in the conversation folder and in the main message list on your BlackBerry device. In the conversation folder, click a contact.

Add an emoticon

1. When you are composing a message, press the Menu key. 2. Click Add Smiley. 3. Click an emoticon.

Switch conversations

1. During a conversation, press the Menu key. 2. Click Switch Conversation. 3. Click a contact.
Call or send an email message to a contact quickly during a conversation
To perform this task, the contact from your client must be associated with a contact in the main contact list on your BlackBerry device. During a conversation, perform any of the following actions: Press the Menu key.Click Call <Contact Name>. Press the Menu key.Click Email <Contact Name>.
Send a conversation as an email message
1. During a conversation, press the Menu key. 2. Click Email Conversation.

Copy a conversation

1. During a conversation, press the Menu key. 2. Click Copy Conversation.

Clear a conversation

1. During a conversation, press the Menu key. 2. Click Clear Conversation.

End a conversation

1. During a conversation, press the Menu key. 2. Click End Conversation.

Send a broadcast message

You can send a broadcast message to all contacts in a folder or to individual contacts. Recipients cannot reply to broadcast messages. 1. On the Contact list screen, press the Menu key. 2. Click Broadcast Message. 3. Complete the Announcement field.

Start a conference

4. If you have administrator permissions and want to send the broadcast message to all of the users on the server, select the System message check box. Click OK. 5. Click Recipients. 6. Click a folder. 7. Perform one of the following actions: To send the broadcast message to all of the contacts in the folder, select the Select All check box. To send the broadcast message to individual contacts in the folder, select the check box beside the contacts. 8. Click OK. 9. Click OK.
1. 2. 3. 4. 5. During a conversation, press the Menu key. Click Invite to Conference. Click a contact. Type a message. Click OK.
View a list of conference participants
1. During a conference, press the Menu key. 2. Click View Participants.

Leave a conference

1. During a conference, press the Menu key. 2. Click Leave Conference.
Stop grouping messages in conversations
In a conversation, by default, consecutive messages that you send or receive are grouped together. 1. On the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Group Messages in Conversation field to No. 4. Press the Menu key. 5. Click Save.
I am not receiving notification for incoming messages
In the sounds application, try performing the following actions: Verify that the All Alerts Off sound profile is not selected. Verify that the Volume fields for the Enterprise Messenger New Message item are not set to Silent. Change the notification options for the Enterprise Messenger New Message item.
Text sometimes changes after I type it
If AutoText recognizes specific text, it is designed to replace the text that you type with the AutoText entry automatically. To view or change AutoText entries, during a conversation, press the Menu key. Click Edit AutoText.
For more information about AutoText, click Help on your BlackBerry device.

Conversation history

View the conversation history for a contact
To perform this task, on the Options screen, the Save Message History field must be set to save conversations on your BlackBerry device or on a media card. 1. 2. 3. 4. On the Contact list screen, highlight a contact. Press the Menu key. Click View History. Click a conversation history.
Delete a conversation history
1. 2. 3. 4. 5. On the Contact list screen, highlight a contact. Press the Menu key. Click View History. Press the Menu key. Perform one of the following actions: To delete the conversation history for an individual contact, click Delete Contact's History. To delete the conversation history for all contacts, click Delete Complete History.

Availability

About the availability status
Your availability status is made up of a status message and an availability indicator. You can create custom availability statuses by typing your own status message and choosing an availability indicator that reflects your status.
Change your availability status
1. On the Contact list screen, press the Menu key. 2. Click My Status. 3. Click an availability status.
Create a custom availability status
1. On the Contact list screen, press the Menu key. 2. Click My Status. 3. Perform one of the following actions: To type a status message and use your current availability indicator, click Personal Message. Type a status message. To type a status message and choose an availability indicator, click Custom Status. Type a status message. Click an availability option. 4. Click OK.

Delete your custom availability statuses
1. On the Contact list screen, press the Menu key. 2. Click My Status. 3. Click Clear All Custom Statuses.
Set your availability indicator to reflect your device status
To perform this task, your availability indicator must be set to Online. You can set your availability indicator to change to Away when you do not use your BlackBerry device for the duration of time that you set. When you use your device again, the availability indicator changes back to Online. 1. On the Contact list screen, press the Menu key.
Hide the status messages that appear beside contacts in the contact list

2. 3. 4. 5.

Click Options. Change the Show me as Away when idle for field to a duration of time. Press the Menu key. Click Save.
1. 2. 3. 4. 5. On the Contact list screen, press the Menu key. Click Options. Change the Show Status Messages field to No. Press the Menu key. Click Save.
Receive notification when a contact becomes available
1. 2. 3. 4. On the Contact list screen, highlight an offline contact. Press the Menu key. Click Alert Me. Click OK.

About sound profiles

You can set notification options, such as vibrate or tone, for the client in the sounds application. The Enterprise Messenger Alert sound profile specifies how you are notified when a contact that you have set an availability alert for becomes available. The Enterprise Messenger New Message sound profile specifies how you are notified of incoming instant messages.

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