Update Guide

BlackBerry Device Software
SWD-576045-1127112338-001

Contents

About updating software for your device..... Verify your version of BlackBerry Desktop Manager...... Update the BlackBerry Desktop Software....... Verify your version of BlackBerry Device Software..... Update the BlackBerry Device Software...... Troubleshooting....... I cannot add software to my device...... Legal notice........ 5 7
About updating software for your device
The following instructions explain how to update the BlackBerry Desktop Software and the BlackBerry Device Software for your BlackBerry device using an.exe file. Your administrator might provide the required.exe file, or you might download it from a web site, such as your wireless service provider's web site or www.blackberry.com.
Verify your version of BlackBerry Desktop Manager
1. On your computer, on the taskbar, click Start > Programs > BlackBerry > Desktop Manager. 2. On the Help menu, click About BlackBerry Desktop Manager. The General tab displays the version information for your BlackBerry Desktop Manager.
Update the BlackBerry Desktop Software
You only need to update the BlackBerry Desktop Software if a newer version is available or if it is not installed on your computer. For more information, contact your administrator or wireless service provider. You can also check www.blackberry.com for the latest version. 1. 2. 3. 4. On your computer, close the BlackBerry Desktop Manager if it is open. Download the.exe file for the BlackBerry Desktop Software. After the download is complete, double-click the.exe file. Complete the instructions on the screen, noting the Integration Options section: If you subscribe to the BlackBerry Internet Service, select Integrate with a personal account. If you use a Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise work email account, select Integrate with a work email account. If your organization uses a BlackBerry Enterprise Server, select Redirect email using the BlackBerry Enterprise Server. If it does not, select Redirect email using the BlackBerry Desktop Redirector.
Verify your version of BlackBerry Device Software
1. On your computer, on the taskbar, click Start > Programs > BlackBerry > Desktop Manager. 2. On the Help menu, click About BlackBerry Desktop Manager. The Device Software tab displays the version information for your BlackBerry Device Software.
Update the BlackBerry Device Software
To perform this task, the BlackBerry Desktop Manager must be installed on your computer. It is recommended that you back up your BlackBerry device information when prompted during the update process. 1. On your computer, close the BlackBerry Desktop Manager if it is open. 2. Download the.exe file for the BlackBerry Device Software. 3. After the download is complete, double-click the.exe file.

4. 5. 6. 7. 8. 9. 10.

Complete the instructions on the screen. Connect your device to your computer. On your computer, on the taskbar, click Start > Programs > BlackBerry > Desktop Manager. Click Update Now. If you are not prompted to update your software automatically, double-click Application Loader. Select the check box beside the applications that you want to install. Complete the instructions on the screen.

Troubleshooting

I cannot add software to my device
If your BlackBerry device is associated with a BlackBerry Enterprise Server, your organization's IT policy settings might prevent you from adding applications to your device. You might have tried to install a software version that is not compatible with your device model, or you might have tried to install the same version that is already installed on your device. Try updating the BlackBerry Device Software again. For more information, contact your administrator or wireless service provider.

Legal notice

2008 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, SureType, SurePress and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. IBM Lotus Domino is a trademark of International Business Machines Corporation. Microsoft Exchange is a trademark of Microsoft Corporation. Novell GroupWise is a trademark of Novell, Inc. All other trademarks are the property of their respective owners. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED

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Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada

BlackBerry Device Software

Version: 5.0

Update Guide
Published: 2010-05-04 SWD-558417-0504034246-001

Contents

1 Updating the BlackBerry Device Software.... Permitting users to update the BlackBerry Device Software using the BlackBerry Desktop Software.. Send the BlackBerry Desktop Software installation file to users.... Create the BlackBerry Device Software update instructions for users that use the BlackBerry Desktop Software. 3 Permitting users to update the BlackBerry Device Software using the BlackBerry Web Desktop Manager. Install the BlackBerry Device Software..... Create a shared network folder to access the BlackBerry Device Software... Configure the BlackBerry Administration Service to display BlackBerry Device Software pages.. Add a shared network folder to the BlackBerry Administration Service.... Configure the BlackBerry Administration Service to find the BlackBerry Device Software... Create a BlackBerry Device Software configuration.... Create a software configuration for the BlackBerry Device Software... Assign a software configuration to a group.... Assign a software configuration to a user account.... Create the BlackBerry Device Software update instructions for users that use the BlackBerry Web Desktop Manager....... 4 Updating the BlackBerry Device Software over the wireless network... Architecture: components..... Types of BlackBerry Device Software update packages.... Features of wireless BlackBerry Device Software updates... Approximate duration of downloading and installing BlackBerry Device Software updates over the wireless network...... BlackBerry device memory requirements for BlackBerry Device Software updates over the wireless network. Battery power requirements for BlackBerry Device Software updates over the wireless network.. IP address and port information..... Permitting the wireless service provider to update the BlackBerry Device Software over the wireless network.. Permit wireless service providers to send BlackBerry Device Software update requests to BlackBerry devices. Permit BlackBerry device users to cancel BlackBerry Device Software updates from the wireless service provider...... Permit BlackBerry device users to send BlackBerry Device Software update requests to the wireless service provider......
Create instructions for how users can request BlackBerry Device Software updates from the wireless service provider..... Using the BlackBerry Enterprise Server to update the BlackBerry Device Software over the wireless network. Configure the BlackBerry Administration Service to display BlackBerry Device Software pages.. Search for BlackBerry Device Software on the BlackBerry Infrastructure... Resolve conflicts that occur if you assign multiple BlackBerry Device Software bundles to groups and user accounts...... Create a BlackBerry Device Software configuration.... Create a software configuration for the BlackBerry Device Software... Assign a software configuration to a group.... Assign a software configuration to a user account... How a user can respond to a BlackBerry Device Software update request from the BlackBerry Enterprise Server...... Monitoring BlackBerry Device Software update requests.... Preventing BlackBerry Device Software updates over the wireless network based on the network connection type...... Best practice: Preventing possible BlackBerry device issues during the BlackBerry Device Software update process....... 5 Updating the BlackBerry Device Software at a central computer.... Install the BlackBerry Device Software..... Create a shared network folder to access the BlackBerry Device Software... Configure the BlackBerry Administration Service to display BlackBerry Device Software pages.. Add a shared network folder to the BlackBerry Administration Service.... Configure the BlackBerry Administration Service to find the BlackBerry Device Software... Create a BlackBerry Device Software configuration.... Create a software configuration for the BlackBerry Device Software... Assign a software configuration to a group.... Assign a software configuration to a user account.... Update the BlackBerry Device Software at a central computer... 6 Permitting users to update the BlackBerry Device Software using the application loader tool.. Send the BlackBerry Device Manager installation file to users' computers... Install the BlackBerry Device Software..... Create a shared network folder to access the BlackBerry Device Software... Create the BlackBerry Device Software update instructions for users that use the application loader tool..

The software installs automatically.
Create the BlackBerry Device Software update instructions for users that use the BlackBerry Desktop Software
You can create update instructions for users so that they can update the BlackBerry Device Software on their computers using the BlackBerry Desktop Manager. Before you begin: Obtain the BlackBerry Device Software installation file from your organization's service provider. Set up a shared network folder that users can access from their computers. Extract the BlackBerry Device Software installation files to the shared network folder. 1. 2. Create an email message that specifies the location of the shared network folder. Consider providing the following instructions in the email message: Install the BlackBerry Device Software on your computer. Open the BlackBerry Desktop Manager. Connect your BlackBerry device to your computer. In the BlackBerry Desktop Manager, use the application loader tool to update the BlackBerry Device Software. Do not disconnect your BlackBerry device from your computer until the update process completes. If prompted, type your BlackBerry device password. Click Next. If the BlackBerry device uses a serial connection, complete the instructions on the screen. If your organization's environment includes the BlackBerry Enterprise Server for Microsoft Exchange or BlackBerry Enterprise Server for IBM Lotus Domino, if prompted, select the Provision the device during the loading process option. Select the messaging server that the user account is located on. If your organization's environment includes the BlackBerry Enterprise Server for Novell GroupWise, if prompted, select the Do not provision the device during the loading process option. After the update completes, activate the BlackBerry device over the wireless network. Send the email message.
After you finish: To verify that the update process completed, instruct users to check the version information in the BlackBerry device options on the About screen.
Permitting users to update the BlackBerry Device Software using the BlackBerry Web Desktop Manager
To permit users to update the BlackBerry Device Software using the BlackBerry Web Desktop Manager instead of the BlackBerry Desktop Manager, you can install the BlackBerry Device Software on a shared network folder, create a software configuration, and instruct users to update the BlackBerry Device Software using the BlackBerry Web Desktop Manager. Advantages of this update process include: You can automate the BlackBerry Device Software update process so that users do not have to complete update tasks for BlackBerry devices that they connect to their computers using a USB connection. You can use software configurations and application control policies to control when software updates occur and to specify which users receive the updates. You can update BlackBerry devices remotely. Users do not require BlackBerry Desktop Software on their computers to perform this update option. Disadvantages of this update process include: You cannot require that users update the BlackBerry Device Software. This update option increases traffic to the shared network folder.

Install the BlackBerry Device Software
You must install the BlackBerry Device Software on a computer so that you can create a software configuration. You use the software configuration to distribute the BlackBerry Device Software using the BlackBerry Web Desktop Manager, BlackBerry Administration Service, BlackBerry Desktop Manager, or over the wireless network. Before you begin: Obtain the latest BlackBerry Device Software version for the BlackBerry devices in your organization's environment from your organization's service provider. The versions must be compatible with the BlackBerry devices and service provider that your organization uses. Verify that users and the BlackBerry Administration Service can access the computer that you want to install the BlackBerry Device Software on. 1. 2. 3. 4. Copy the BlackBerry Device Software installation file to the computer. Double-click the.exe file. Complete the instructions on the screen. When prompted, do not start the application loader tool.
Create a shared network folder to access the BlackBerry Device Software
You can create a shared network folder on the computer where the BlackBerry Device Software is installed so that BlackBerry device users and the BlackBerry Administration Service can access the BlackBerry Device Software. The shared network folder that you create for the BlackBerry Device Software cannot be the same shared network folder that you create for BlackBerry Java Applications. BlackBerry device users must have read access to the shared network folder. 1. On the computer where the BlackBerry Device Software is installed, navigate to <drive>:\Program Files\Common Files \Research In Motion. 2. Share the folder with write permissions for the account that is running the BlackBerry Administration Service - Application Server service. 3. To decrease bandwidth over your organization's LAN, verify that the shared network folder is located in close proximity to users' computers. After you finish: Verify that the AppLoader subfolder is writable.
Configure the BlackBerry Administration Service to display BlackBerry Device Software pages
By default, the BlackBerry Administration Service does not display the BlackBerry Device Software pages that permit you to create the BlackBerry Device Software configuration. If you display the BlackBerry Device Software pages in the BlackBerry Administration Service, the values for the following IT policy rules in the Wireless Software Upgrades policy group change to the following values, and you cannot view or change the IT policy rules: The Allow Non Enterprise Upgrade IT policy rule changes to No. The Disallow Device User Requested Upgrade IT policy rule changes to Yes. The Disallow Device User Requested Rollback IT policy rule changes to Yes. 1. 2. 3. 4. 5. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Administration Service. Click BlackBerry Administration Service. Click Edit component. In the Software management section, in the BlackBerry Device Software deployment managed by BlackBerry Administration Service drop-down list, click Yes. Click Save All.

Create a software configuration for the BlackBerry Device Software

4. 5. 6. 7. 8.

Click Save. In the Configuration data section, click the BlackBerry Device Software configuration that you created. Click Edit BlackBerry Device Software configuration. In the Native application settings section, change the settings to meet your organization's requirements. On the BlackBerry Device Software bundles tab, click Add BlackBerry Device Software bundles to BlackBerry Device Software configuration. 9. Search for the BlackBerry Device Software that you want to add to the BlackBerry Device Software configuration. 10. Select the BlackBerry Device Software that you want to add to the BlackBerry Device Software configuration. 11. Click Add to BlackBerry Device Software configuration. 12. Click Save all.
You can create a software configuration for the BlackBerry Device Software so that you can distribute the BlackBerry Device Software to users in your organization and they can install it on their BlackBerry devices. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software. 2. Click Create a software configuration. 3. In the Configuration data section, type a name for the BlackBerry Device Software configuration. 4. In the Disposition for unlisted applications drop-down list, perform one of the following actions: To permit users to install applications that are not included in the software configuration, click Optional. To prevent users from installing applications that are not included in the software configuration, click Disallowed. If you set Disposition for unlisted applications to Optional, in the Application control policy for unlisted applications drop-down list, click the application control policy for the applications that you did not include in the software configuration. 6. Click Save. 7. In the Configuration data section, click the name of the software configuration. 8. Click Edit software configuration. 9. In the BlackBerry Device Software configuration section, in the Name drop-down list, click the BlackBerry Device Software configuration. 10. Click Save all. After you finish: To make the BlackBerry Device Software available to users, assign the software configuration to the groups or user accounts that require it. 5.
Assign a software configuration to a group
1. 2. 3. 4. 5. 6. 7. 8. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Group. Click Manage groups. Click a group. Click Edit group. On the Software configuration tab, in the Available software configurations list, click a software configuration. Click Add. Repeat steps 5 and 6 for each software configuration that you want to assign. Click Save all.

Related topics Managing the distribution of BlackBerry Device Software, 39
Assign a software configuration to a user account
1. 2. 3. 4. 5. 6. 7. 8. 9. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. Click Manage users. Search for a user account. In the search results, click the display name for the user account. Click Edit user. On the Software configuration tab, in the Available software configurations list, click the appropriate software configuration. Click Add. Repeat steps 6 and 7 for each software configuration that you want to assign. Click Save all.
Create the BlackBerry Device Software update instructions for users that use the BlackBerry Web Desktop Manager
You can create update instructions for BlackBerry device users so that they can update the BlackBerry Device Software when they use the BlackBerry Web Desktop Manager. Before you begin:

1. 2.

If you are updating the BlackBerry Device Software on BlackBerry devices to version 5.0 or later, verify that the BlackBerry devices are registered with the wireless service provider's network and that data service is provisioned on the BlackBerry devices. Provide users with their login information for the BlackBerry Web Desktop Manager. Create an email message that specifies the web address for the BlackBerry Web Desktop Manager UI. Consider providing the following instructions in the email message: Connect your BlackBerry device to your computer. Do not disconnect the BlackBerry device from the computer until the update process completes. If prompted, type your BlackBerry device password. Click Next. If the BlackBerry device uses a serial connection, complete the instructions on the screen. If your organization's environment includes the BlackBerry Enterprise Server for Microsoft Exchange or BlackBerry Enterprise Server for IBM Lotus Domino, if prompted, select the Provision the device during the loading process option. Select the messaging server that the user account is located on. If your organization's environment includes the BlackBerry Enterprise Server for Novell GroupWise, if prompted, select the Do not provision the device during the loading process option. After the update process completes, activate the BlackBerry device over the wireless network. Send the email message.
Updating the BlackBerry Device Software over the wireless network
To update the BlackBerry Device Software over the wireless network, you can use the BlackBerry Administration Service to search for and configure updates that match the BlackBerry device and wireless service provider, or you can permit your organization's wireless service provider to update the BlackBerry Device Software. By default, when you install the BlackBerry Enterprise Server, users can only request BlackBerry Device Software updates using their BlackBerry devices. If you want to manage BlackBerry Device Software updates, or if you want the wireless service provider to manage BlackBerry Device Software updates, you can turn on these options in the BlackBerry Administration Service. You can use the BlackBerry Administration Service to search for BlackBerry Device Software on the BlackBerry Infrastructure, create a software configuration, and send a required BlackBerry Device Software update to BlackBerry devices. When BlackBerry devices download the BlackBerry Device Software update from the BlackBerry Infrastructure, users can choose to complete the BlackBerry Device Software update immediately, or users can defer the BlackBerry Device Software update for up to 72 hours. This update option applies only when you update a BlackBerry device that is running BlackBerry Device Software version 4.5 or later. If you do not want to control BlackBerry Device Software updates using the BlackBerry Administration Service, you can permit your organization's wireless service provider to update the BlackBerry Device Software using the BlackBerry Provisioning System administration web site. The wireless service provider can send optional BlackBerry Device Software updates only. By default, wireless service providers are not permitted to update the BlackBerry Device Software over the wireless network. You can also permit users to request BlackBerry Device Software updates from the wireless service provider. For more information about the actions that the user is required to complete to perform a BlackBerry Device Software update that the wireless server provider sends to them, visit www.blackberry.com/go/docs to read the BlackBerry Smartphone User Guide for the BlackBerry device models that are used in your organization's environment. Advantages of this update process include: You can use software configurations and application control policies to control when software updates occur and to specify which users can update the BlackBerry Device Software. You or the wireless service provider can update BlackBerry devices remotely. Users do not require the BlackBerry Desktop Software on their computers to perform the update option. Disadvantages of this update process include: This update option increases wireless network traffic. This update option might take an unexpected amount of time to complete.

Architecture: components

Component availability server
Description The availability server is designed to manage and store information about the availability of BlackBerry Device Software update packages. The availability server is designed to provide you with information about the latest approved BlackBerry Device Software update packages and recommended upgrade paths. The upgrade package server is designed to store and send BlackBerry Device Software update packages to BlackBerry devices. It controls the rate at which subscribers can download BlackBerry Device Software update packages. Research In Motion administrators upload BlackBerry Device Software update packages to this server after they approve them. The upgrade details server is designed to provide the BlackBerry device with a list of the update files that are required for a specific wireless BlackBerry Device Software update. The software upgrade database is the primary database that contains the BlackBerry Device Software update information and metadata that the BlackBerry Infrastructure processes.

upgrade package server

upgrade details server
software upgrade database
Types of BlackBerry Device Software update packages
BlackBerry Device Software update packages that Research In Motion makes available on the BlackBerry Infrastructure can introduce new features and address known software issues on BlackBerry devices. Type platform update Description applies to applications on the BlackBerry device other than Java applications (for example, the software for the JVM, native support libraries for the JRE, operating system, and wireless transceiver) is typically 500 KB or less typically requires up to 5 minutes to download over the wireless network applies to wireless transceiver code is typically 8 MB or less typically requires up to 15 minutes to download over the wireless network applies to existing BlackBerry Device Software on the BlackBerry device is typically 15MB or less typically requires 30 minutes to 2 hours to download over the wireless network

partial software update

complete software update
Features of wireless BlackBerry Device Software updates
Feature approval of software update packages that are available automatic detection of when new upgrade packages are available Description Research In Motion and wireless service providers approve BlackBerry Device Software update packages before RIM makes the packages available on the BlackBerry Infrastructure. The BlackBerry Enterprise Server communicates with the BlackBerry Infrastructure once daily to check for new BlackBerry Device Software update packages. The BlackBerry Enterprise Server makes new BlackBerry Device Software update packages available through the BlackBerry Administration Service.

If you want the wireless service provider to control BlackBerry Device Software updates using the BlackBerry Provisioning System administration web site, you must configure the appropriate IT policy rule. If you permit the wireless service provider to control BlackBerry Device Software updates, you cannot control BlackBerry Device Software updates using the BlackBerry Administration Service. The wireless service provider can send only optional BlackBerry Device Software updates to BlackBerry devices.
Permit wireless service providers to send BlackBerry Device Software update requests to BlackBerry devices
Before you begin: Verify that you did not configure the BlackBerry Administration Service to display the BlackBerry Device Software pages.

1. 2. 3. 4. 5. 6.

In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy. Click Manage IT policies. Click an IT policy. Click Edit IT policy. On the Wireless Software Upgrades tab, change the value of the Allow Non Enterprise Upgrade IT policy rule to Yes. Click Save all.
Permit BlackBerry device users to cancel BlackBerry Device Software updates from the wireless service provider
Users can cancel a BlackBerry Device Software update over the wireless network if the BlackBerry device installed the BlackBerry Device Software update, and if you permit the BlackBerry device to accept and complete update cancellation requests. The default period for the user to request the cancellation of a BlackBerry Device Software update is 24 hours after the update process completes. Before you begin: Verify that you did not configure the BlackBerry Administration Service to display BlackBerry Device Software pages. 1. 2. 3. 4. 5. 6. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy. Click Manage IT policies. Click an IT policy. Click Edit IT policy. On the Wireless Software Upgrades tab, set the Disallow Device User Requested Rollback IT policy rule to No. Click Save all.
Permit BlackBerry device users to send BlackBerry Device Software update requests to the wireless service provider
Before you begin: Verify that you did not configure the BlackBerry Administration Service to display BlackBerry Device Software pages. 1. 2. 3. 4. 5. 6. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy. Click Manage IT policies. Click an IT policy. Click Edit IT policy. On the Wireless Software Upgrades tab, change the value of the Disallow Device User Requested Upgrade IT policy rule to No. Click Save all.
Using the BlackBerry Enterprise Server to update the BlackBerry Device Software over the wireless network

Click Save All.

Search for BlackBerry Device Software on the BlackBerry Infrastructure
You can search the BlackBerry Infrastructure for the BlackBerry Device Software that is available to download so that you can download the BlackBerry Device Software and configure the BlackBerry Enterprise Server to update the BlackBerry Device Software over the wireless network. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software > BlackBerry device software. 2. Click Search for new wireless BlackBerry Device Software bundles. 3. Search for the BlackBerry Device Software bundle that you want the users in your organization to update on their BlackBerry devices. 4. Click Edit BlackBerry Device Software supported bundles. 5. In the New support type drop-down list, click Support for each BlackBerry Device Software version that you want to support. 6. Click Save all.
Resolve conflicts that occur if you assign multiple BlackBerry Device Software bundles to groups and user accounts
When you apply a software configuration that includes a BlackBerry Device Software configuration to groups or user accounts, the BlackBerry Enterprise Server sends the BlackBerry Device Software bundle that is the highest priority on the list to the BlackBerry devices. To resolve conflicts, you can set priorities for the BlackBerry Device Software bundles if more than one BlackBerry Device Software bundle in a BlackBerry Device Software configuration applies to a BlackBerry device. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software > BlackBerry device software. 2. Click Manage BlackBerry Device Software bundles. 3. Search for the BlackBerry Device Software that you want to set the priority for. 4. Click Set priority of BlackBerry Device Software bundles. 5. Click the up and down arrows to move the BlackBerry Device Software bundles higher or lower in the list. Place the BlackBerry Device Software bundles that are priorities higher in the list. 6. Click Save.
You create a BlackBerry Device Software configuration so that you can create a software configuration that includes the BlackBerry Device Software, and distribute the BlackBerry Device Software to users. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software > BlackBerry device software. 2. Click Create BlackBerry Device Software configuration. 3. In the Configuration data section, type a name and description for the BlackBerry Device Software configuration. 4. Click Save. 5. In the Configuration data section, click the BlackBerry Device Software configuration that you created. 6. Click Edit BlackBerry Device Software configuration. 7. In the Native application settings section, change the settings to meet your organization's requirements. 8. On the BlackBerry Device Software bundles tab, click Add BlackBerry Device Software bundles to BlackBerry Device Software configuration. 9. Search for the BlackBerry Device Software that you want to add to the BlackBerry Device Software configuration. 10. Select the BlackBerry Device Software that you want to add to the BlackBerry Device Software configuration. 11. Click Add to BlackBerry Device Software configuration. 12. Click Save all.

Update the BlackBerry Device Software at a central computer
Before you begin: Verify that the central computer can access the BlackBerry Administration Service. To decrease bandwidth over your organization's LAN, verify that the shared network folder is located in close proximity to the central computer.
If you are updating the BlackBerry Device Software on BlackBerry devices to version 5.0 or later, verify that the BlackBerry devices are registered with the wireless service provider's network and that data service is provisioned on the BlackBerry devices. Connect a BlackBerry device to the central computer. In the BlackBerry Administration Service, on the Devices menu, expand Attached devices. Click Device software. In the Application loader section, click Automatic installation of applications on the BlackBerry device. Complete the instructions on the screen.

1. 2. 3. 4. 5.

Permitting users to update the BlackBerry Device Software using the application loader tool
To permit users to update the BlackBerry Device Software on computers that do not have the BlackBerry Desktop Software installed, you can make the BlackBerry Device Software installation file available to users and instruct them to update the BlackBerry Device Software using the application loader tool. Advantages of this update process include: You can automate the BlackBerry Device Software update process so that users do not have to complete update tasks for BlackBerry devices that they connect to their computers using a USB connection. You can update BlackBerry devices remotely. Users do not require theBlackBerry Desktop Software on their computers. Disadvantages of this update process include: You cannot manage BlackBerry Device Software updates using software configurations. You cannot require that users update the BlackBerry Device Software. This update option increases traffic to the network drive. After users update the BlackBerry Device Software, the application loader tool connects to the messaging server to provision the BlackBerry devices.

Pushing the BlackBerry Device Software and BlackBerry Desktop Software to users' computers
You can use third-party applications to create a single executable file that contains the BlackBerry Desktop Software and BlackBerry Device Software, and send the executable file to the computers of the users in your organization. The executable file uses the application loader tool on the computer to update the BlackBerry Device Software on BlackBerry devices. You can use this update option if you update from BlackBerry Device Software version 3.5 or earlier. Advantages of this update process include: You can install the BlackBerry Device Software and BlackBerry Desktop Software on computers automatically. You can set an IT policy to require that users update the BlackBerry Device Software. A disadvantage of this update process is that you must distribute large update packages over your organization's LAN. The executable file installs the BlackBerry Desktop Software and BlackBerry Device Software on the computers of users in your organization. To update the BlackBerry Device Software on BlackBerry devices, users can connect their BlackBerry devices to their computers and start the BlackBerry Desktop Manager.
Save the BlackBerry Device Software installation file to the network drive
Before you begin: Obtain the BlackBerry Device Software installation files from your organization's service provider. 1. 2. On the network drive, in the installation folder, create a folder that is named Device. Save the BlackBerry Device Software installation file to the folder.
Save the BlackBerry Desktop Software installation file to the network drive
1. 2. 3. 4. 5. 6. 7. Download the BlackBerry Desktop Software installation file from www.blackberry.com/support/downloads. Save the installation file that you downloaded to the network drive. If necessary, extract the installation files from the.exe file to the network drive. On the network drive, open setup.ini. At the bottom of setup.ini, type [INSTALL_OPTIONS]. To add the installation settings, use install.txt, which is included with the BlackBerry Desktop Software installation files. Save setup.ini.
Send the installation files for the BlackBerry Desktop Software and BlackBerry Device Software to users using a third-party application

You can update the BlackBerry Desktop Software and BlackBerry Desktop Manager by pushing the software to users' computers using a third-party application. 1. If your organization's environment includes BlackBerry Enterprise Server for Microsoft Exchange, to record the customized settings in the BlackBerry Desktop Software installation files so that you can create a custom software package, at a command prompt, type one of the following commands: For BlackBerry Desktop Manager users, type \\<shared computer name>\setup.exe /s For BlackBerry Desktop Manager users who also use the certificate synchronization tool, type \\<shared computer name>\setup.exe /s /v "INSTALLLEVEL=125" 2. If your organizaton's environment includesBlackBerry Enterprise Server for IBM Lotus Domino or BlackBerry Enterprise Server for Novell GroupWise, to record the customized settings in the BlackBerry Desktop Software installation files so that you can create a custom software package, at a command prompt, type \\<shared computer name> \setup.exe /s. Package the customized installation files for the BlackBerry Desktop Software and BlackBerry Device Software using a third-party application for software packaging. Send the installation files using a third-party application for software distribution.
After you finish: To make sure that users update the BlackBerry Device Software, set the Force Load Count IT policy rule and the Force Load Message IT policy rule. For more information, see the BlackBerry Enterprise Server Policy Reference Guide.
Managing the distribution of BlackBerry Device Software
If you want to manage traffic over your organization's wireless network, you can control how the BlackBerry Administration Service sends BlackBerry Device Software updates and standard application settings to BlackBerry devices.
Change how to install, update, or remove the BlackBerry Device Software
You can change the settings that the BlackBerry Administration Service uses to install or upgrade the BlackBerry Device Software on BlackBerry devices or remove the BlackBerry Device Software from BlackBerry devices. If you change the default distribution settings for the BlackBerry Device Software, your organization's environment might experience a performance impact. 1. In the BlackBerry Administration Service, on the Devices menu, expand Deployment jobs. 2. Click Specify BlackBerry Device Software distribution settings. 3. Click Edit distribution settings. 4. Perform any of the following tasks: Task Change the recurrence day for installing, updating, or removing the BlackBerry Device Software. Steps a. b. c. d. Add a recurrence day for installing, updating, or removing the BlackBerry Device Software. Click the Edit icon for the recurrence day. In the Scheduled deployment day(s) drop-down list, click the appropriate recurrence option. If necessary, select the recurrence days. In the Start time drop-down list, click the appropriate option. If necessary, change the start time and end time. Click the Update icon.

By default, the recurrence day is Every day and the start time is All day. To add more than one recurrence day, the schedules for the separate recurrence days cannot overlap. a. b. c. In the Scheduled deployment day(s) drop-down list, click the appropriate recurrence option. If necessary, select the recurrence days. In the Start time drop-down list, click the appropriate option. If necessary, change the start time and end time. Click the Add icon.
Change how the BlackBerry Enterprise Server sends standard application settings to BlackBerry devices
On the System throttling tab, in the Maximum number of simultaneous tasks per BlackBerry Administration Service instance field, type the maximum number of BlackBerry Device Software tasks that you want the BlackBerry Enterprise Server to process at the same time. The default value is 1000. To turn on throttling for all BlackBerry Device Software tasks in jobs, on the Job throttling tab, click Enabled to reduce load on system. If necessary, in the Default throttling for all BlackBerry Device Software tasks in each job in a time window section, in the Maximum number of simultaneous tasks per BlackBerry Administration Service instance field, type the maximum number of BlackBerry Device Software tasks that you want the BlackBerry Enterprise Server to process at the same time. The default value is 25. If necessary, in the Total number of tasks per time window per BlackBerry Administration Service instance field, type the total number of BlackBerry Device Software tasks that you want the BlackBerry Enterprise Server to process during each processing interval. The default value is 150. Click Save all.
BlackBerry Device Software configurations include standard application settings that you can use to control calendar, email, and contact list settings on BlackBerry devices. You can change how the BlackBerry Enterprise Server sends the settings to and updates the settings on BlackBerry devices. If you change the default distribution settings for the standard application settings, your organization's environment might experience a performance impact. 1. In the BlackBerry Administration Service, on the Devices menu, expand Deployment jobs. 2. Click Specify BlackBerry Device Software application distribution settings. 3. Click Edit distribution settings. 4. Perform any of the following tasks: Task Change the recurrence day for sending or updating standard application settings. Steps a. b. c. Click the Edit icon for the default recurrence day. In the Scheduled deployment day(s) drop-down list, click the appropriate recurrence option. If necessary, click the recurrence days. In the Start time drop-down list, click the appropriate recurrence option. If necessary, change the start time and end time.

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