Attachment shortcuts

To search for text in an attachment, press Q. In a spreadsheet To move to a specific cell, press A. To view the content of a cell, press the Space key. To switch worksheets, press O. Highlight a worksheet. Press the Enter key. In a presentation To switch presentation views, press Z. To move to the next slide when viewing a presentation in slide view, press 6. To move to the previous slide when viewing a presentation in slide view, press 4.
Camera and video camera shortcuts
Depending on your BlackBerry device, the camera or video camera feature might not be supported. To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To take a picture when the flip is open, press the Right Convenience key. To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Media shortcuts

To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again. To play the next song in a category, press 6. To play the previous song in a category, press 4. To play the next song in a playlist, press and hold the Volume Up key. To play the previous song in a playlist, press and hold the Volume Down key. To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key four times quickly. To pan up in a picture, press 2. To pan down in a picture, press 8. To pan right in a picture, press 6. To pan left in a picture, press 4. To return to the center of a picture, press 5. To zoom in to a picture, press 3. To zoom to the original picture size, press 7. To zoom out from a picture, press 9. To zoom to the original picture size, press 7. To rotate a picture, press the comma (,) key. To fit a picture to the screen size, press 1.

Browser shortcuts

To insert a period (.) in the web address field, press the Space key. To insert a slash mark (/) in the web address field, press the Shift key and the Space key. To stop loading a web page, press the Escape key. To close the browser, hold the Escape key.
On a web page To switch between Column view and Page view, press the at sign (@) key.
To zoom in to a web page, press the comma (,) key. To zoom out from a web page, press the period (.) key. To turn on support for JavaScript, press the Symbol key. To move to a specific web page, press 5. To add a bookmark, press the question mark (?) key. To follow a link, highlight or pause on the link. Press the Enter key. To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.

Dial an extension

1. Press the X key. 2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad. To type a number, press a number key. To type the first letter on a key, hold the Alt key. Press the letter key once. To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen. 1. On the Lock screen, press the Menu key. 2. Click Place Call. 3. Perform one of the following actions: Type a phone number. Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. Related topics
Turn on dialing from the Lock screen, 27

About using a headset

You can purchase an optional headset to use with your BlackBerry device. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files. For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112). Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

The availability of certain features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

Messages

Message basics

Composing messages

Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Save a draft of a message
1. When composing a message, press the Menu key. 2. Click Save Draft.
Set the importance level for a message
You can set the importance level for an email message, PIN message, or MMS message. 1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key. 2. Click Add Bcc.
Attach a contact to a message
You can attach a contact to an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key.
2. Click Attach Address or Attach Contact. 3. Click a contact.

Add a signature

To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. 9. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Set the Use Auto Signature field to Yes. In the text box that appears, type a signature. Press the Menu key. Click Save.

10. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device. Related topics Stop storing messages sent from your computer on your device, 39 Add, change, or delete an email message folder, 38
Stop storing messages sent from your device on your computer
1. 2. 3. 4. 5. 6. 7. 8. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Change the Save Copy In Sent Folder field to No. Press the Menu key. Click Save.
Stop storing messages sent from your computer on your device
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Press the Menu key. Click Folder Redirection. Clear the check box beside the Sent Items folder. Press the Menu key. Click Save.

Email message filters

About email message filters
You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Create an email message filter
To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click Email Filters. Press the Menu key. Click New. Type a name for the email message filter. Set the email message filter options. Press the Menu key. Click Save.

Find your MMS phone number
In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry device for MMS messaging, this number is also your MMS phone number. If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your MMS phone number.
Create a slide show in an MMS message
1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: Attach Picture Attach Audio Attach Video Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: To add text to a slide, highlight the empty field below the attachment. Type text. To change how long a slide appears, change the Slide Duration field. To move an item on a slide, click the item. Click Move Field. Click the new location. Related topics Attach a media file to an MMS message, 49

MMS message attachments

Attach a media file to an MMS message
1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: Attach Picture Attach Audio Attach Video Attach Voice Note 3. Click a media file.
Attach a contact or appointment to an MMS message
1. When composing an MMS message, press the Menu key. 2. Perform one of the following actions: To attach a contact, click Attach Contact. Highlight a contact. To attach an appointment, click Attach Appointment. Highlight an appointment. 3. Press the Menu key. 4. Click Continue.
Add an appointment to your calendar from an MMS message
1. 2. 3. 4. 5. In an MMS message, highlight an iCalendar attachment. Press the Menu key. Click View Appointment. Press the Menu key. Click Add To Calendar.
Add a contact to your contact list from an MMS message
1. 2. 3. 4. 5. In an MMS message, highlight a vCard attachment. Press the Menu key. Click View Attachment. Press the Menu key. Click Add to Contacts.
Save a media file from an MMS message
1. In an MMS message, press the Menu key. 2. Click one of the following menu items: Save Image Save Audio
Save Ringtone Save Video Save Voice Note

MMS message options

Request delivery or read notification for an MMS message
1. When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes. To receive notification when the recipient opens the message, set the Confirm Read field to Yes. 4. Press the Menu key. 5. Click Save.

S/MIME-protected message options
Change your signing or encryption certificate
Your BlackBerry device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages. 1. On the Home screen, click the Options icon. 2. Click Security Options. 3. Click S/MIME. 4. In the Signing Options section or the Encryption Options section, change the Certificate field. 5. Press the Menu key. 6. Click Save.
Change options for downloading attachments in encrypted messages
1. 2. 3. 4. On the Home screen, click the Options icon. Click Security Options. Click S/MIME. Perform one of the following actions: To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to Automatically. To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually. To prevent your BlackBerry device from downloading attachments in encrypted messages, change the Retrieve Encrypted Attachment Information field to Never.
5. Press the Menu key. 6. Click OK.
Change the default signing and encryption option
Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. On the Home screen, click the Options icon. 2. Click Advanced Options. 3. Click Default Services. 4. Change the Default Encoding field. 5. Press the Menu key. 6. Click Save.
About message classifications
If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message. 1. On the Home screen, click the Options icon. 2. Click Advanced Options. 3. Click Default Services. 4. Change the Default Classification field. 5. Press the Menu key. 6. Click Save.

Refresh a web page

1. On a web page, press the Menu key. 2. Click Refresh.
Save a web page to a message list
A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save Page. 3. Click OK.

Stop loading a web page

1. When a web page is loading, press the Menu key. 2. Click Stop.
View a list of web pages you visited recently
1. On a web page, press the Menu key. 2. Click History.

Return to the home page

1. On a web page, press the Menu key. 2. Click Home.

Close the browser

1. On the Home screen, click the Browser icon. 2. Press the Menu key.

3. Click Close.

Viewing, copying, and forwarding addresses
View the address for a web page
1. On a web page, press the Menu key. 2. Click Page Address.
View the address for a link or picture
1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions: Highlight or pause on a link. Press the Menu key. Click Link Address. Highlight or pause on a picture. Press the Menu key. Click Image Address. Press the Menu key. Click Page Address. 2. Click Copy Address. To paste the address, press the Menu key. Click Paste.

Send a web page address

1. 2. 3. 4. On the Home screen, click the Browser icon. On a web page, press the Menu key. Click Send Address. Click a message type.
To return to the browser after you send the message, press the Escape key.
Send a link or picture from a web page
1. 2. 3. 4. 5. On a web page, highlight or pause on a link or picture. Press the Menu key. Click Link Address or Image Address. Click Send Address. Click a message type.
Viewing pictures and playing media files
1. 2. 3. 4. In the browser, click a link for a song or video. Click Save. Type a name for the song or video. Click Save.
View a full picture on a web page
1. On a web page, highlight or pause on a picture. 2. Press the Menu key. 3. Click Full Image.

Recurrence fields

Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month).

Schedule an alarm

1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the key. Click New Alarm. Type the alarm information. If the alarm recurs, change the Recurrence field. Press the Menu key. Click Save.
Open an appointment, meeting, or alarm
1. On the Home screen, click the Calendar icon. 2. Click an appointment, meeting, or alarm.
Delete an appointment, meeting, or alarm
1. 2. 3. 4. On the Home screen, click the Calendar icon. Highlight an appointment, meeting, or alarm. Press the Menu key. Click Delete.

Switch days in Day view

To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day.

Meetings

Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month).
Respond to a meeting invitation
1. In a meeting invitation, press the Menu key. 2. Click one of the following menu items: Accept or Accept with Comments Tentative or Tentative with Comments Decline or Decline with Comments Note: If you delete a meeting invitation from a message list before you accept or decline it, the meeting is deleted from the email application on your computer.
View your calendar when responding to a meeting
1. In a meeting invitation, press the Menu key.
2. Click View Calendar. To return to the meeting invitation, press the Escape key.
Check availability of meeting participants
To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. 1. In a meeting or meeting invitation, below the list of meeting participants, click View Availability. 2. Perform any of the following actions: To select the next time that all meeting participants are available, click Next Available Time. To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu key. Click Show Legend.

1. In the contact list, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category.
Delete a contact, task, or memo from a category
1. When changing a contact, task, or memo, press the Menu key. 2. Click Categories. 3. Clear the check box beside the category.
4. Press the Menu key. 5. Click Save.

Delete a category

1. 2. 3. 4. 5. In the contact list, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key. Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.

Calculator

Use the calculator
To press a key in the calculator, press the corresponding key on the BlackBerry device keyboard. To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.

Convert a measurement

On the Home screen or in a folder, click the Calculator icon. Type a number. Press the Menu key. Perform one of the following actions: To convert the number from imperial to metric, click To Metric. To convert the number from metric to imperial, click From Metric. 5. Click a conversion type. 1. 2. 3. 4.

Notification profiles

Notification basics
About notification profiles
Notification profiles define how your BlackBerry device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notification profiles or create new ones. In your notification profiles, you can set different notification options for different items, set ring tones, or set the volume for notification. If you set notification volume to Escalating, the notification volume gradually increases.

Change your ring tone

1. 2. 3. 4. 5. 6. 7. 8. In the notification profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Ring Tones. Click a media folder that contains songs, ring tones, or voice notes. Highlight a song, ring tone, or voice note. Press the Menu key. Click Set As Ring Tone.
Switch notification profiles
In the profile list, click a notification profile.

Search

Messages, attachments, and web pages

Search for messages

You can search for messages on your BlackBerry device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Search. 4. Specify the search criteria. 5. Press the Menu key. 6. Perform one of the following actions: To search for messages without saving your search criteria, click Search. To save the search criteria, click Save. Type a title. Press the Menu key. Click Save. To search for messages using the criteria from your last search, click Last. Press the Menu key. Click Search. Note: If you search for messages, your device does not search attachments. To stop a search, press the Escape key.

Search criteria

Search Type: Change whether you search for messages on your BlackBerry device or for messages in an email application on your computer or in another integrated email account. Name: Specify one or more contacts or email addresses that your device should search for in messages. You can also specify part of a name to widen the search. In: Change the type of address field that your device should search in for the name or email address. Subject: Specify one or more words that your device should search for in the subject of messages. Message: Specify one or more words that your device should search for in the body of messages.
Include Encrypted Messages: Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. Service: If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder: Change the folder that your device should search for messages in. Show: Change the status of messages that your device should search for. Type: Change the type of messages that your device should search for.
Manage message search results
You can manage results of searches for messages in an email application on your computer or in another integrated email account. 1. In the search results, highlight a message. 2. Press the Menu key. 3. Perform one of the following actions: To view more available search results, click Get More Results. To add a message to a message list, click Add. To add all the messages to a message list, click Add All. To delete a message from the search results, click Delete. To delete the search results, click Delete Search. To start a new search, click Search. CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account.

Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online Help.
About backing up and restoring device data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.
Prerequisites: Restoring data over the wireless network
Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. Your device must be connected to the wireless network. Your administrator must provide you with an enterprise activation password.

Delete all device data

Before you delete your BlackBerry device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process continues after the device restarts. 1. On the Home screen, click the Options icon. 2. Click Security Options. 3. Click General Settings. 4. Press the Menu key. 5. Click Wipe Handheld. 6. To delete all third-party applications from your device, select the Include third-party applications check box. 7. Click Continue. 8. Type blackberry.
Empty the deleted items folder on your computer from your device
To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click Email Reconciliation. If necessary, change the Message Services field. Press the Menu key. Click Purge Deleted Items.

Prerequisites: Updating the BlackBerry Device Software over the wireless network
Your BlackBerry device must be connected to the wireless network.
If you have installed the BlackBerry Desktop Software on your computer, your device must not be connected to your computer.
Update the BlackBerry Device Software
You can use your BlackBerry device when you download BlackBerry Device Software but not when you install the software. If content protection is turned on, you might need to type your password at various times during the installation process. 1. On the Home screen, click the Wireless Upgrade icon. 2. Complete the instructions on the screen. Note: During the installation process, your device might reset multiple times.
Return to the previous version of the BlackBerry Device Software
You can only return to the previous version of the BlackBerry Device Software within 30 days of updating the software. 1. On the Home screen, click the Options icon. 2. Click Advanced Options. 3. Click Wireless Upgrade. 4. Click Previous upgrade succeeded. 5. Click Downgrade.
Delete the previous version of the BlackBerry Device Software
If you update your BlackBerry Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of application memory on your device, you can remove the previous version manually. 1. On the Home screen, click the Options icon. 2. Click Advanced Options. 3. Click Wireless Upgrade. 4. Click Previous upgrade succeeded. 5. Press the Menu key. 6. Click Delete Downgrade Data.
Application troubleshooting
I cannot add applications
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that your device has enough memory to add the application.
My device does not have enough available memory to update the BlackBerry Device Software
Try performing the following actions: Delete media files, display languages, or third-party applications that you do not use. Transfer media files that you have stored in the BlackBerry device memory to a media card.
Wireless network coverage
Find information about wireless coverage indicators
Your BlackBerry device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device.
Turn off a wireless connection
You should turn off wireless connections in certain places, such as on an airplane or in a hospital. For more information, see the safety and product information booklet for your BlackBerry device. 1. On the Home screen or in the application list, click Manage Connections. 2. Perform one of the following actions: To turn off a wireless connection, clear the check box beside the connection type. To turn off all wireless connections, click Turn All Connections Off. To turn on a wireless connection again, select the check box beside the connection type or click Restore Connections.

About two-factor authentication
Two-factor authentication, which requires an item that you have (for example, a smart card) and an item that you know (for example, a pass phrase), is designed to provide additional security for your BlackBerry device. You can use a smart card for two-factor authentication when you log in to your device, or you can use a software token for two-factor authentication when you use your device with RSA software as a hardware token. If you use two-factor authentication, you must type your pass phrase when you unlock your device change a general security option on your device change a smart card option use your device with RSA software
Turn on two-factor authentication
You must have set a BlackBerry device password and have the smart card password that you received with your smart card. 1. 2. 3. 4. 5. 6. On the Home screen, click the Options icon. Click Password. Change the User Authenticator field to Smart Card. Press the Menu key. Click Save. Complete the instructions on the screen.
Import a certificate from a smart card
2. 3. 4. 5. 6. 7. 8. 9. 10.
Click Security Options. Click Certificates. Press the Menu key. Click Import Smart Card Certs. Type your smart card password. Select the check box beside a certificate. Click OK. Type your key store password. Click OK.
Lock your device when you remove your smart card from your smart card reader
1. 2. 3. 4. 5. 6. On the Home screen, click the Options icon. Click Security Options. Click Smart Card. Change the Lock On Card Removal field to Enabled. Press the Menu key. Click Save.
About smart password entry
If you use two-factor authentication and your BlackBerry device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field. To use smart password entry, two-factor authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device.

Turn on telecoil mode

1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options. Click Hearing Aid Mode. Change the Mode Enabled field to Telecoil. Press the Menu key. Click Save.
The H-T telecoil indicator appears in the device status section of the screen.

Phone troubleshooting

I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off. Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Related topics Fixed dialing, 25 Call blocking, 24 Call forwarding, 23 Switch the active phone number, 29
My phone number appears as Unknown in the phone application
Try changing the phone number on your SIM card to change how your phone number appears in the phone application. On the Home screen, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Press the Enter key.
I cannot check my voice mail
Try performing the following actions: If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
I cannot make calls using a voice command
Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. If you are using a Bluetooth enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. Verify that your keyboard is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Turn off the prompt that appears when you mark messages as opened
1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click General Options. Change the Confirm Mark Prior Opened field to No. Press the Menu key. Click Save.
Set how long your device stores messages
1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save.
Use color to differentiate work messages from other messages
To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server. 1. 2. 3. 4. On the Home screen, click the Options icon. Click Security Options. Click General Settings. In the Message Outline Colours section, perform any of the following actions: To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field. To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field. 5. Press the Menu key. 6. Click Save. Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator.
Change how a message list displays messages
1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click General Options. Perform any of the following actions: To view more of the subject line, change the Display Message Header On field to 2 lines. To change the order of the subject line and sender, change the Display Order field. To change how messages are separated, change the Separators field. 6. Press the Menu key. 7. Click Save.
About multiple message lists
Depending on your email setup option, you might be able to associate your BlackBerry device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help. Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.
Use one message list or multiple message lists
By default, your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Perform one of the following actions: To use one message list for all messages, set the SMS and Email Inboxes field to Combined. To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 6. Press the Menu key. 7. Click Save.

Rotate a picture

1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction.

Save a picture

Save picture files, such as.jpg,.png,.gif, or.bmp files, to the BlackBerry device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key. 3. Click Save Image. 4. Click Save.

Sort pictures

1. 2. 3. 4. 5. 6. On the Home screen, click the Media icon. Press the Menu key. Click Options. Change the Sort By field. Press the Menu key. Click Save.
Hide album art from picture folders
If you hide album art from picture folders, the album art still displays when you play songs. 1. In the media application, press the Menu key. 2. Click Options. 3. Click Exclude Folders. 4. Click the folders that contain album art that you want to hide.
Rename a picture or picture folder
You can only rename pictures or picture folders that you transferred to your BlackBerry device. 1. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4. Highlight a picture or picture folder. 5. Press the Menu key. 6. Click Rename. 7. Type a name for the picture or picture folder. 8. Click Save.

Move a picture

You can only move pictures that you added. 1. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4. Highlight a picture. 5. Press the Menu key. 6. Click Move. 7. Navigate to the new location. 8. Highlight a picture folder. 9. Press the Menu key. 10. Click Move Into.
Delete a picture or picture folder
You can only delete pictures or picture folders that you added to your BlackBerry device. 1. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4. Navigate to a picture or picture folder. 5. Highlight a picture or picture folder. 6. Press the Menu key. 7. Click Delete.
Media card and mass storage mode options

About media cards

Depending on your BlackBerry device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device.

Format a media card

If you format a media card, all the files on the media card are deleted. 1. On the Home screen, click the Options icon. 2. Click Memory. 3. Press the Menu key. 4. Click Format.
View the amount of available memory
1. On the Home screen, click the Options icon. 2. To view the amount of memory available for application data or for storing files on a media card, click Memory.

About file encryption

File encryption is designed to protect the data that you store on a media card that can be inserted in your BlackBerry device. You can encrypt the files on your media card using an encryption key that your device generates, a device password, or both. If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device.
Encrypt the files on a media card
1. On the Home screen, click the Options icon. 2. Click Memory. 3. Perform one of the following actions: To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device. To encrypt files using a device password, change the Encryption Mode field to Security Password. To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password & Device. 4. Change the Encrypt Media Files field to Yes.
5. Press the Menu key. 6. Click Save. To stop encrypting the files on a media card, change the Encryption Mode field to None.
Related topics Set a device password, 229
Turn off media card support
1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Memory. Change the Media Card Support field to Off. Press the Menu key. Click Save.
Turn off mass storage mode
1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Memory. Change the Mass Storage Mode Support field to Off. Press the Menu key. Click Save.
Turn off the mass storage mode prompt
1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Memory. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No. Press the Menu key. Click Save.
To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again. To play the next song in a category, press 6. To play the previous song in a category, press 4. To play the next song in a playlist, press and hold the Volume Up key. To play the previous song in a playlist, press and hold the Volume Down key. To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key four times quickly. To pan up in a picture, press 2. To pan down in a picture, press 8.

Contact list options

Sort contacts or tasks
1. 2. 3. 4. 5. 6. In the contact list or task list, press the Menu key. Click Options. If necessary, click General Options. Change the Sort By field. Press the Menu key. Click Save.
Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the Home screen, click the Options icon. 2. Click Language. 3. Change the Name Display field. 4. Press the Menu key. 5. Click Save.
View the number of contacts stored on your device
1. In the contact list, press the Menu key. 2. Click Options. 3. Click a contact list. The Number of Entries field displays the number of contacts that are stored in the contact list.

Calendar

Contact troubleshooting
Custom contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Caller ID pictures are not appearing on my device
If your BlackBerry device is associated with a Microsoft Outlook 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.

Calendar basics

About calendar views
You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.

Switch calendar views

1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click a view.

Move around a calendar

1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Perform one of the following actions: To move to a specific date, click Go To Date. To move to the current date, click Today. To move forward or back by a time period, click Prev or Next.

1. 2. 3. 4. 5. In the contact list, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key. Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.

Use the calculator

To press a key in the calculator, press the corresponding key on the BlackBerry device keyboard. To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.

Convert a measurement

On the Home screen or in a folder, click the Calculator icon. Type a number. Press the Menu key. Perform one of the following actions: To convert the number from imperial to metric, click To Metric. To convert the number from metric to imperial, click From Metric. 5. Click a conversion type. 1. 2. 3. 4.

Notification profiles

Notification basics
About notification profiles
Notification profiles define how your BlackBerry device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notification profiles or create new ones. In your notification profiles, you can set different notification options for different items, set ring tones, or set the volume for notification. If you set notification volume to Escalating, the notification volume gradually increases.

Change your ring tone

1. 2. 3. 4. 5. 6. 7. 8. In the notification profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Ring Tones. Click a media folder that contains songs, ring tones, or voice notes. Highlight a song, ring tone, or voice note. Press the Menu key. Click Set As Ring Tone.
Switch notification profiles
In the profile list, click a notification profile.
Create a notification profile
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the profile list, click Advanced. Press the Menu key. Click New Profile. Type a name for the profile. Highlight an item. Press the Menu key. Click Edit. Set notification options. Press the Menu key. Click Save.
11. To set notification options for another item, repeat steps 5 through 10. 12. Press the Menu key. 13. Click Save.
Change a notification profile
1. 2. 3. 4. 5. 6. 7. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Edit. Change the notification profile. Press the Menu key. Click Save.
Delete a notification profile
You can only delete notification profiles that you created. 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3. Press the Menu key. 4. Click Delete.
Prevent notification during calls

1. 2. 3. 4. 5.

On the Home screen, click the Options icon. Click Language. Change the Input Language field. Press the Menu key. Click Save.
To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Language. Change the Voice Dialing Language field. Press the Menu key. Click Save.
Use a shortcut to switch typing input languages while you type
To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. 1. On the Home screen, click the Options icon. 2. On the Language screen, verify whether the Input Language Selection Shortcut field is set to Alt-Enter or Shift-Space. 3. Perform one of the following actions: If the Input Language Selection Shortcut field is set to Alt-Enter, while typing hold the Alt key and press the Enter key. Continue to hold the Alt key and click a language. If the Input Language Selection Shortcut field is set to Shift-Space, while typing hold the Shift key and press the Space key. Continue to hold the Shift key and click a language.
Change the shortcut for switching typing input languages
To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. 6. On the Home screen, click the Options icon. Click Language. Change the Input Language Selection Shortcut field. Change the Enable Quick Selection field. Press the Menu key. Click Save.
Turn off the shortcut for switching typing input languages
To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Language. Change the Input Language Selection Shortcut field to None. Press the Menu key. Click Save.
To turn on the shortcut for switching typing input languages, change the Input Language Selection Shortcut field to Alt-Enter or ShiftSpace.

Language troubleshooting

Some characters do not appear correctly on my device
The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your wireless service provider or administrator.

Display and keyboard

Backlighting

About backlighting

The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions.
Set the brightness of the backlighting

Hide an application icon

Depending on your theme, you might not be able to hide some application icons. 1. On the Home screen, highlight an application icon. 2. Press the Menu key. 3. Click Hide. To view a hidden application, press the Menu key. Click Show All.
Delete an application folder
1. On the Home screen, highlight an application folder. 2. Press the Menu key. 3. Click Delete.

External display

Review notifications on the external display
You cannot review notifications during a call or while music is playing. 1. To open a notification, press a Volume key. 2. Perform one of the following actions: To move between notifications, press the Volume keys. To quickly show the text of a notification for a message, press the Right Convenience key.
Change options for notifications on the external display
When the flip is closed, notification for items such as new messages, phone calls, or calendar reminders, appears on the external display. 1. In the device options, click External Notifications. 2. Perform any of the following actions: To exclude notification details, such as the contact and subject line for a message, change the Display Notification Details field to Never. To prevent reviews of past notifications, change the Manual Review Mode field to Off. To exclude preview text in message notifications, change the Display Message Preview field to No. To change the duration that notifications appear on the screen, change the Notification Duration field. To prevent backlighting from turning on when you receive a notification, change the Automatic Backlight field to No. 3. Press the Menu key. 4. Click Save.

Keyboard options

Turn off trackball sounds
1. On the Home screen, click the Options icon. 2. Click Screen/Keyboard.

Themes

3. Set the Audible Roll field to Mute. 4. Press the Menu key. 5. Click Save. To turn on trackball sounds again, set the Audible Roll field to Click.
Assign an application to a Convenience key
Your BlackBerry device has one Convenience key on the left side of the device and one on the right side that you can use when the flip is open. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. On the Home screen, click the Options icon. 2. Click Screen/Keyboard. 3. Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields. 4. Press the Menu key. 5. Click Save.
Set the trackball sensitivity
You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen, click the Options icon. 2. Click Screen/Keyboard. 3. Set the Horizontal Sensitivity and Vertical Sensitivity fields. 4. Press the Menu key. 5. Click Save.

About themes

Depending on your wireless service provider, you might be able to set a theme on your BlackBerry device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in.cod file format.

Accessibility options

Switch themes
1. On the Home screen, click the Options icon. 2. Click Theme. 3. Click a theme.

Delete a theme

You can only delete themes that you have downloaded to your BlackBerry device. 1. On the Home screen, click the Options icon. 2. Click Theme. 3. Highlight a theme. 4. Press the Menu key. 5. Click Delete.

Download a theme

Depending on your wireless service provider, this feature might not be supported. 1. On the Home screen, click the Options icon. 2. Click Theme. 3. Press the Menu key. 4. Click Download Themes.

Change the contrast

You can change the color contrast to grayscale or reverse contrast. 1. On the Home screen, click the Options icon. 2. Click Advanced Options. 3. Click Accessibility. 4. Change the Color Contrast field. 5. Press the Menu key. 6. Click Save.

Display troubleshooting

My device screen turns off
When you do not use your BlackBerry device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

My display changed

Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.
Related topics Change the display font, 167 Use a picture as the Home screen background, 96
No application opens when I press a Convenience key
Try performing the following actions: Open the flip. Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.
The notification details do not appear on the external display
If your BlackBerry device is locked or content protection is turned on, you receive notifications of new messages, phone calls, and calendar reminders, but the notification details, such as the sender and subject line in a message, do not appear on the external display.

To stop geotagging pictures that you take, set the Geotagging field to Disabled.
View a geotagged picture on a map
When you highlight a geotagged picture that is saved on your BlackBerry device, a globe indicator appears beside the file name in the lowerleft corner of the screen. 1. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4. Highlight a geotagged picture. 5. Press the Menu key. 6. Click View on Map.

Maps troubleshooting

Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

BlackBerry Messenger

You must invite contacts to use BlackBerry Messenger before they are added to your BlackBerry Messenger contact list. 1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact. 3. Type part or all of the contact name. 4. Click the contact. 5. If you have turned on invitation passwords and you want to set a password, type an invitation question and answer. Click OK. Otherwise, click Cancel to continue. 6. If you want to add a custom message to your invitation, type a message. 7. Click OK.
Turn on invitation passwords
If you turn on invitation passwords, a question and password screen appears each time that you invite a contact. Contacts who answer your question with the correct invitation password are added to your contact list. 1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Ask Password Question When Adding Contacts field to Yes. 4. Press the Menu key. 5. Click Save. To turn off invitation passwords, change the Ask Password Question When Adding Contacts field to No.

Respond to an invitation

1. In BlackBerry Messenger, in the request group, click an invitation. 2. Click one of the following menu items: Accept Decline Remove Note: If you click Remove, the contact who sent the invitation does not receive confirmation that your email address is a correct email address.

Groups

Turn off invitation forwarding options
If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. 1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Forwarding of Requests field to No. 4. Press the Menu key. 5. Click Save.

View a contact's information
1. In BlackBerry Messenger, on the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Contact Info.

Rename a contact

When you rename a contact, their custom display name stops appearing on the Contact list screen. 1. In BlackBerry Messenger, on the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Rename Contact. 4. Type a name. 5. Click OK. To view the contact's custom display name again, click Set Original Name.
1. In BlackBerry Messenger, on the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Delete Contact.

Add a group

1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add Group. 3. Type a name for the group.

Conversations

4. Click OK.
Move a contact to a different group
1. 2. 3. 4. In BlackBerry Messenger, on the Contact list screen, highlight a contact. Press the Menu key. Click Move Contact. Click a group.

Rename a group

1. 2. 3. 4. 5. In BlackBerry Messenger, on the Contact list screen, highlight a group. Press the Menu key. Click Edit Group. Type a name for the group. Click OK.

Delete a group

You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list. 1. In BlackBerry Messenger, highlight a group. 2. Press the Menu key. 3. Click Delete Group.

Start a conversation

1. 2. 3. 4. 5. In BlackBerry Messenger, on the Contact list screen, highlight a contact. Press the Menu key. Click Start Conversation. Type a message. Press the Enter key.

Open a conversation

Conversations appear in the conversation group and in the main message list. In BlackBerry Messenger, in the conversation group, click a contact.

Add an emoticon

1. When composing a message, press the Symbol key three times. 2. Click an emoticon.

Send a file to a contact

1. 2. 3. 4. During a BlackBerry Messenger conversation, press the Menu key. Click Send a File. Navigate to a folder that contains pictures or audio files. Click a file.
Send a voice note to a contact
You can record and send a new voice note to a contact. You cannot save voice notes or send saved voice notes. 1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Send Voice Note. 3. Record a voice note. 4. Click Send.

Wireless network coverage troubleshooting
I cannot connect to a wireless network
Depending on your wireless network, some features might not be supported. Try performing the following actions: Verify that your SIM card is inserted in your BlackBerry device correctly. If you are trying to connect to a GSM network, verify that your BlackBerry device is in global roaming mode and that your SIM card is inserted in your device correctly. Verify that you have turned on the connection to the wireless network. Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed. If your wireless service provider supports UMA, verify that your connection preference is not set to Wi-Fi Only.
Related topics Turn off a wireless connection, 210 Switch wireless networks manually, 214
I cannot connect to a Wi-Fi network
Try performing the following actions: Verify that you have turned on the connection to the Wi-Fi network. Verify that you are in a Wi-Fi coverage area. If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually. Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct. If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks. If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only. If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages. If you are using the Push Button Setup method for Wi-Fi, verify that the network access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one network access point within range is in this mode. If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your BlackBerry device.

SHA Secure Hash Algorithm SIM Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype UMA Unlicensed Mobile Access VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP
Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security

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