FAX-827

Plain Paper Fax

Brother FAX-827

Affordable Plain Paper Fax With Built in Digital Copier and Phone Handset
Fax Digital Copier Telephone Handset

ADF Up to 10 page

Automatic Document Feeder

9.6Kbps

9.6Kbps Fax Modem
104 Quick Dials Telephone Handset
512KB Memory Up to 25 pages memory

FAX-827 8

Thermal transfer Up to 216mm Up to 10 sheets^ Standard paper casette up to 30 sheets^ 1 line x 16 characters Step by step prompts are displayed within the LCD in order to facilitate programming machine options and settings. 512KB standard (up to 25 Pages) (ITU-T Test Chart #1) Keeps time and date backed up for up to 48 hours Prevents unauthorised access and transmission of faxes Integrated telephone handset Integrated speaker for On-Hook Dialling On hold background music, also with a Mute key 9,600 bps, 15 second transmission speed G3 MH Automatic redial if the recipient fax is busy 4 locations for one-touch automatic dialling of pre-stored numbers 100 locations for two-touch automatic dialling of pre-stored numbers Send the same fax message to 104 separate locations A combination of One Touch and/or Super Telephone-Index/Speed Dial numbers that are stored on a One Touch key for Broadcasting Stored numbers can be searched easily by pressing Search key A service purchased from Telstra that allows two telephone numbers to share a single fixed line Automatic recognition of fax and telephone reception Enables quality transmission of very small print or line drawings 64 shades of grey Transfer a fax call, answered at an extension phone, to the fax machine Yes - up to 3 timers Standard / Secure / Delayed / Sequential Approx 18 sec (ITU-T Test Chart #1) Up to 20 pages (ITU-T Test Chart #1) Up to 25 pages (ITU-T Test Chart #1) By loading a document in the ADF and entering the dialling location the user can prepare a fax for transmission whilst the machine is already receiving a call Send a fax and then talk with the recipient at the end of the transmission Automatically reduces a received fax to fit on to a single A4 sheet Where machines share ECM, it resends the page(s) of a document where an error has occurred Enables separate resolution selection for each page of a fax transmission A service purchased from the Telephone company that lets you see the number or name of the person calling you. Please check with the communications provider Fax Forwarding Fax Retrieval Navigation Key Fax Detect Station ID Remote access Smoothing Sends a fax received in memory to another pre-programmed fax number Allows the user to retrieve fax messages using another touchtone phone For user friendly operation and guided access to the functions No need to press the start button when you pick up the phone to receive a fax message This is the stored information that appears at the top of faxed pages Allows the user to remotely access their machine by using another touch-tone phone Smoothing enhanced image resolution smooths text edges ensuring top quality incoming documents Makes up to 99 copies of each page loaded in the Automatic Document Feeder, stacks and sorts. 50% - 150% Lists information about incoming and outgoing faxes Reports transmission details after each fax is sent Yes, Automatically creates a cover page By pressing the report key a list of basic operational steps and functions can be printed Yes Interface for connecting an external telephone answering device 302(w) x 267(d) x 340(h) mm Without Consumables 2.7kg Operating - 160W or less Standby - 4.4W or less 1 roll and cartridge (Up to 144 A4 pages) 2 Refill rolls (Up to 288 A4 pages in total) 4 Refill rolls (Up to 576 A4 pages in total) A bonus starter ribbon of up to 30 A4 pages and cartridge is included Brother strongly recommends that our customers use Genuine Brother consumable products only. By using genuine Brother consumables the benefits to you are: Better quality prints Greater yields per consumable Protect your machine from damages Achieve optimum performance Your machine warranty may not cover any damage arising from the use of non-genuine Brother consumables.

Technical Specification

General
Engine Input / Output Width ADF ( Automatic Document Feeder ) Input Paper Capacity LCD display size On-Screen Programming Standard Memory Capacity Back-up for Clock Transmission lock

Telephone

Telephone handset Integrated speaker On hold music

Digital Copier

Multi copy Enlargement / Reduction ratio
Modem Speed ITU-T Group Compatability Data Compression Automatic Redial One-touch Dial Keys Speed dials Broadcasting Group Dialling Telephone Index Telstra Faxstream Duet Compatability Automatic Fax/Tel Switch Super Fine Grey Scale Enhanced Remote Activation Delayed Transmission Polling Type Quick Scan Memory Transmission Out of Paper Reception Next Fax Reservation

Lists/Reports

Journal report Transmission verification report Super Cover-page Help list Call Back Message

Interface

TAD Interface Dimensions Weight Power Consumption
Dimensions / Weight / Power

Consumables

PC-501 PC-402RF PC-404RF
Call Reservation Automatic Reduction Error Correction Mode (ECM) Multi-Resolution Transmission Caller ID Compatability

^at 75gsm A4 paper

Us er Friend ly Co ntr ol P anel Regulary used keys can be accessed easily by functon keys. Reducing the amount of time spent searching through menus
Uniqu e Featur es Enhanced remote activate Multiple resolution transmission Smoothing
U ser Fr iendly Cont r ol Pan el Compact size Contempory design

Contact:

Brother International (Aust) Pty Ltd
Web-site: www.brother.com.au Technical Help Web-site:http://solutions.brother.com NSW/ACT 7 Khartoum Rd. North Ryde NSW 2113 Phone: (02) Fax: (02) VIC 43 Carrington Rd. Box Hill VIC 3128 Phone: (03) Fax: (03) QLD/NT 245 Riverside Drive. West End QLD 4101 Phone: (07) Fax: (07) SA/TAS Unit 4, 13 King William Rd. Unley SA 5061 Phone: (08) Fax: (08) WA 117 Great Eastern Highway. Belmont WA 6104 Phone: (08) Fax: (08) All specifications subject to change without notice

Record 5 seconds of silence at the beginning of your message. (This allows the fax machine time to listen for the fax CNG tones of automatic transmissions before they stop.) Limit your speaking to 20 seconds. We recommend beginning your OGM with an initial 5-second silence because the fax machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if the fax machine has trouble receiving, then you must re-record the OGM to include it.
Multi-Line connections (PABX)
Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PABX (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. We recommended all our fax machines be connected to a discreet line. Although same fax machines will work with a particular PABX, we cannot guarantee that the unit will operate properly. If the fax machine is to be connected to a multi-line system, ask your installer to connect the unit to the last line on the system. This prevents the unit from being activated each time a telephone call is received.
If you are installing the fax machine to work with a PABX
It is not guaranteed that the unit will operate correctly under all circumstances with a PABX. Any cases of difficulty should be reported first to the company that handles your PABX. If all incoming calls will be answered by a switchboard operator, it is recommended that the Receive Mode be set to MANUAL. All incoming calls should initially be regarded as telephone calls.

1 - 10

About paper
Handling and using plain paper
Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Paper specifications for the paper tray
Size: Weight: Thickness: Capacity: Ato 90 g/m2 0.08 to 0.12 mm up to 30 sheets
The fax machine can only scan an image 208 mm wide, regardless of how wide the paper is. Do not use cardboard, newspaper, or fabric. Do not use paper: that is extremely shiny or highly textured that was previously printed by a printer that cannot be arranged uniformly when stacked that is made with a short grain that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted, or taped
How to load paper To load paper
Before you add paper, remove all of the paper from the paper tray.
Fan the stack of paper well to avoid paper jams and mis-feeds.
Tap the stack of paper so the edges are even.
Gently insert the paper. The side to be printed on must be face down.

ediS tnirP

When you use letter size paper, remove paper guides as shown in the illustration.

paper guide

Press the Menu numbers. (ex. Press 1, 2 for Date/Time) OR
to select Main Menu Menu Selections

to select Options

to accept Descriptions

to exit Page 4-5

1. TONE/PULSE TONE (not PULSE available in New Zealand) 2. DATE/TIME 1.INITIAL SETUP
Selects the dialling mode.
Puts the date and time on the LCD and in the headings of faxes you send. Program your name, fax number to appear on each page you fax. Adjust the volume level of the beeps that sound when you press a key, an error occurs or a document is sent or received. Turn on if PABX (Private Automatic Branch Exchange) is connected to your machine. Sets the number of rings before your fax machine answers in FAX/TEL, FAX ONLY or TAD (Message Centre for FAX-837MC) mode. On FAX-837MC, you can set Toll Saver feature. Sets the time for FAX/TEL pseudo-ring in FAX/TEL (F/T) Mode. Receive fax messages without pressing the Fax Start key.

3. STATION ID 4. BEEPER

OFF LOW HIGH
5. PBX (Australia and New Zealand only) 1. RING DELAY 2.SETUP RECEIVE

ON OFF

FAX-817/827 02-10 (example for Australia) FAX-837MC RING DELAY TOLL SAVER

2. F/T RING TIME

20-55(20) (for New Zealand) 20-70(20) ON SEMI OFF

3. FAX DETECT

The factory setting (option) is shown in bold.
to select Main Menu Menu Selections 4. REMOTE CODE
to select Options ON ( 51, #51, 81) ( 91, #91, 81 for New Zealand) OFF

to exit Page 5-6

2.SETUP RECEIVE (Continued)
You can answer calls at an external or extension phone and use codes to turn the fax machine on or off. You can also transfer a voice call from your cordless phone to your fax machine. You can personalize these codes. Reduces size of incoming faxes. Automatically stores any incoming faxes in its memory if it runs out of paper. Sets up your fax machine to poll another fax machine. Automatically sends a programmable cover page or prints a sample coverpage. Program a customized message for fax cover page. Change the lightness or darkness of a fax you are sending. Allows you to change resolutions page by page. If you are having difficulty sending faxes overseas, set this to on.
5. AUTO ON REDUCTION OFF 6. MEM. RECEIVE ON OFF

5-4 5-5

7. POLLING RX 1. COVERPG SETUP (FAX-827/ 837MC only)
STANDARD SECURE TIMER NEXT FAX ONLY ON OFF PRINT SAMPLE
2. COVERPAGE NOTE (FAX-827/ 837MC only) 3.SETUP SEND 3. CONTRAST AUTO LIGHT DARK
4. RESOLUTION STANDARD FINE S.FINE PHOTO 5. OVERSEAS MODE 6. CALL RESERVE (FAX-827/ 837MC only) ON OFF
ON You can send a fax, then OFF speak or print a sample PRINT SAMPLE call back message.
to select Main Menu Menu Selections 7. DELAYED FAX 3.SETUP SEND (Continued)

to exit Page 6-10

Set the time of day in 24 hour format that the delayed faxes will be sent. Set up your fax machine with a document to be retrieved by another fax machine.
8. POLLED TX STANDARD SECURE
9. MEMORY TX NEXT FAX ONLY You can send faxes from memory. ON OFF Cancel a delayed fax or polling job.
6.SET QUICK-DIAL 5.INTERRUPT 4.CANCEL JOB
Send a fax now, even if you have your fax machine set to send a fax later, or if you have it set for Polling. Stores One-Touch Dial numbers, so you can dial by pressing one key. Stores Speed-Dial numbers, so you can dial by pressing a few keys. Sets up a Group number for broadcasting.
1. ONE-TOUCH DIAL 2. SPEED-DIAL
3. SETUP GROUPS 1. XMIT REPORT 2. JOURNAL PERIOD

ON OFF

7-4 10-1 10-1
Initial setup for Transmission Verification Report and Fax Journal EVERY 30 FAXES period. EVERY 6 HOURS EVERY 12 HOURS EVERY 24 HOURS EVERY 2 DAYS EVERY 7 DAYS OFF

7.REPORT SETTING

to select Main Menu Menu Selections 1. FORWARD/ STORE 8.REMOTE FAX OPT (FAX-817/827 Only)

to exit Page 8-2

OFF Sets the fax machine to FAX FORWARD forward fax messages or FAX STORAGE to store incoming faxes in the memory so you can retrieve them while you are away from your fax machine. --You must set your own code for Remote Retrieval. Print incoming faxes stored in the memory. Sets the fax machine to store incoming voice messages.
2. REMOTE ACCESS 3. PRINT DOCUMENT 1. VOICE STORE 2. FORWARD/ STORE

ON EXT OFF

5-8 9-1
8.SETUP MSG CTR (FAX-837MC Only)
OFF Sets the fax machine to FAX FORWARD forward fax messages, to FAX STORAGE store incoming faxes in the memory so you can retrieve them while you are away from your fax machine. ON OFF Automatically prints a copy of faxes received into memory.
3. BACKUP PRINT 4. OGM 5. ICM MAX.TIME 6. ICM REC. MONITR
MSG CTR OGM Play/Record or erase the FAX/TEL OGM outgoing message. 20-60 SEC (30) ON OFF Select the maximum length of incoming messages. Allows you to turn the speaker volume for voice messages as they come in on or off. You must set your own code for Remote Retrieval.

9-3 5-3 9-6

7. REMOTE ACCESS
to select Main Menu Menu Selections 1. RING PATTERN
to select Options SIGNAL MELODY1 MELODY2 MELODY3 MELODY4 OFF MELODY1 MELODY2 MELODY3 MELODY4 OFF ON (SIGNAL MELODY1 MELODY2 MELODY3 MELODY4)

Advanced receiving operations
Operation from extension telephones
If you answer a fax call on an extension telephone, or an external telephone into the correct socket on the machine, you can make the fax machine take the call by using the Fax Receive Code. When you press the Fax Receive Code ( for New Zealand), the fax machine starts to receive a fax. (See Fax Detect on page 5-4.) If the fax machine answers a voice call and pseudo/double-rings for you to take over, use the Telephone Answer Code # (# for New Zealand) to take the call at an extension phone. (See Setting the F/T Ring Time (FAX/TEL mode only) on page 5-3.) If you answer a call and no one is on the line, you should assume that youre receiving a manual fax. At an extension phone (on a separate telephone wall socket), press ( for New Zealand), wait for fax-receiving tones (chirps), and then hang up. At an external phone (connected to the correct socket on the machine), press ( for New Zealand) and wait for the phone to be disconnected before you hang up (the LCD shows RECEIVE). Your caller will have to press the Start key to send the fax.

For FAX/TEL mode only

When the fax machine is in FAX/TEL mode, it will use the F/T Ring Time (pseudo/double-ringing) to alert you to pick up a voice call. If youre at an extension or external phone, youll need to lift the handset during the F/T Ring Time and then press # (# for New Zealand) between the double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the fax machine by pressing ( for New Zealand).

Remote Call Transfer

In order to use this feature, you should first set REMOTE CODE to ON. (See Changing the remote codes on page 5-7.) You can use the Remote Call Transfer feature to transfer a voice call received on a remote cordless phone externally connected to the fax machine. (See Connecting an external telephone on page 1-8.) You can transfer an incoming voice call to your fax machine, but you cannot transfer a call from your fax machine to your cordless phone.
To transfer a telephone call to the fax machine
When you pick up the voice call at the remote cordless phone and would like to transfer it to the fax machine,
Press DECT Activation Voice Code at remote cordless phone. The fax machine rings (pseudo-ring same as current F/T ring) and the display shows PICK UP PHONE. Pick up the handset and press Hook (FAX-817/827). OR Just press Speaker Phone (FAX-837MC only) at the fax machine in order to transfer the voice call to the fax machine.

5 - 15

Telephone Service for New Zealand

FaxAbility

FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring.
How Will the Fax Machine Treat All Other Numbers?
FaxAbility mode ensures that the machine will answer calls to the FaxAbility (secondary) number. When a call comes in to your main number, all the phones will ring. You can set an external answering device (TAD) to answer calls on the other number(s). (See the chart in the following page.) If you change the answer mode on the fax machine to FAX/TEL (F/T) or FAX ONLY mode, that setting will override the FaxAbility setup. In FAX/TEL (F/T) or FAX ONLY mode, your fax machine will answer all the phone numbers (including its own ring pattern).
What is the Advantage of Using the FaxAbility Function?
Using FaxAbility is the most efficient way to receive both fax and telephone calls on the same line. It is much easier for your callers who dial manually. The fax machine will answer with receiving tones so they will not have to press an Fax Receive Code. And the people who call to talk on your main number will not have to talk to your fax machine. Basically, it gives you two independent numbers without the higher cost of a second line.
How Does FaxAbility Work?
Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of long, silence, long, etc. When FaxAbility is ON, you will not hear the first ring of all incoming calls on the fax machine. Extension phones will ring as usual. If the fax machine recognizes the ring pattern, all ringing will stop and the fax machine will answer and automatically receive the fax message. Otherwise, you will hear the extension phones and the fax machine continue to ring. The fax machine always listens to the ring pattern before it answers, so do not pick up the phone during that time. You will quickly learn to recognize the ring pattern for faxes, so you will not be tempted to answer that number. Either you or a telephone answering device can answer the main number(s).

5 - 16

Flowchart Sequence of Incoming Call

Incoming Call

All extension phones ring, fax machine is silent. (The answer mode should be MANUAL.) Registered FaxAbility Number Main number
Fax machine automatically receives and prints fax message.
You answer the call at an external phone.
How to Turn FaxAbility OFF or ON
The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat Steps 1-3; Step 2 is where you can select either ON or OFF. Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions. If you have FaxAbility Service but dont have Call Waiting, you need do nothing at this stage. If you do have Call Waiting as well as FaxAbility, set the Call Waiting menu option to ON. See below. The machine can suspend Call Waiting when incoming faxes are being sent to you.

two digit number

If the LCD shows NOT REGISTERED when you enter the Speed-Dial number, a number has not been stored for it.

Search

You can search for names you have stored in One-Touch and Speed-Dial memories. Press Search/Mute and the navigation keys ( or ) to search. (See Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers on page 7-1 and Storing Speed-Dial numbers/Storing Junk Fax/Call numbers on page 7-2.)
To search alphabetically, you can use the dial pad to enter the first letter of the name you are looking for.

To search numerically

To search alphabetically

Fax Redial

If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Fax Start to try again. If you want to make a second call to the last number dialled, you can save time by pressing Redial/Pause and Fax Start. Redial/Pause only works if you dialled from the control panel. If you are sending a fax automatically and the line is busy, the fax machine will automatically redial three times at five minute intervals.

How to fax

This is the easiest way to send a fax. Documents must be between 150 and 600 mm long and between 148 and 216 mm wide, regardless of the paper width. IMPORTANT: Do not pick up the handset or press Speaker Phone (FAX-837MC only).
Insert the document face down, top edge first in the Automatic Document Feeder (ADF). Adjust the paper guides to fit the width of your document.

Paper Guides

Enter the fax number using One-Touch, Speed-Dial, Search or the dial pad. (See One-Touch dialling on page 6-1, Speed-dialling, page 6-1 and Search on page 6-1.) Press Fax Start. Do not use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted, or taped. Do not use cardboard, newspaper or fabric. The ADF can hold up to 10 pages, feeding each one individually through the fax machine. Use standard 64 g/mg/m2 paper when using the ADF; if you are using heavier paper, feed each sheet individually to prevent paper jams.

Manual transmission

Manual transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax.
Insert the document face down in the ADF. Pick up the handset and listen for a dial tone. OR Press Speaker Phone (FAX-837MC only) and listen for a dial tone. Enter the fax number you want to call. (You can enter the digits using the dial pad, or you can enter a One-Touch or Speed-Dial number, or you can call using Search/Mute.) (See How to dial on page 6-1.) When you hear the fax tone, SEND press Fax Start. If you pick up the handset, hang up.
Sending a fax at the end of a conversation
At the end of a conversation you can send a fax to the other party before you both hang up.

Ask the other party to wait for fax tones (beeps) and then to press Start before hanging up. Insert the document face down in the ADF. Press Fax Start. The LCD shows: SEND Replace the handset.

Basic sending operations

Sending faxes using multiple settings
When you send a fax you can choose any combination of these settings such as contrast, resolution, overseas mode, delayed fax timer, polling transmission or memory transmission. After each setting is accepted, the NEXT LCD will ask if you want to enter 1.YES 2.NO more settings: Press 1 to select more settings. The LCD will return to the SETUP SEND menu. OR Press 2 if you have finished choosing settings and go to the next step.

Contrast

If your document is very light or very dark, you may want to set the contrast. Use LIGHT to make the document darker. Use DARK to make the document lighter.
Insert the document face down in the ADF. Press Menu/Set, 3, 3. 3.CONTRAST Press or to select AUTO, LIGHT or DARK. Press Menu/Set. Press 1 if you want to choose ACCEPTED more settings and the LCD will NEXT return to the SETUP SEND menu. 1.YES 2.NO OR Press 2 if you have finished choosing settings for this page, and then go to Step 5. Enter a fax number. Press Fax Start to send the fax. The fax machine starts scanning the first page.

Fax resolution

When you have an document in the ADF you can use the Resolution key to change the setting temporarily (for this fax only). Press Resolution repeatedly until the LCD shows the setting you want. STANDARD FINE S.FINE PHOTO Suitable for most typed documents. Good for small print and transmits a little slower than Standard resolution. Good for small print or artwork and transmits slower than Fine resolution. Use when the document has varying shades of gray or is a photograph. This has the slowest transmission time.
Multiple Resolution Transmission
Use this feature to select separate resolution settings for each page of the fax you are sending. This could be useful if you are sending a fax with photos and text, or some pages with small print and others with larger print. Resolution settings return to STANDARD after the fax is sent.
Insert the document face down in the ADF. Press Menu/Set, 3, 4. Use or to select the resolution for page 1. Press Menu/Set. Repeat Step 2 for each page. ACCEPTED Press Stop/Exit when you are NEXT finished. The screen displays: 1.YES 2.NO Press 1 if you want to select additional settings. The display returns to the SETUP SEND menu. OR Press 2 if you are finished choosing settings, and go to Step 6. The screen prompts you to enter the fax number you want to call. Enter the fax number, and press Fax Start.

6 - 13

Setting up the password
If you forget the TX Lock password, please contact your Brother dealer or Brother for assistance.
Press Menu/Set, 0, 1. Enter a 4-digit number for the password. Press Menu/Set. If the LCD shows VERIFY:, re-enter the password. Press Menu/Set. Press Menu/Set, 0, 1. Press or to select SET PASSWORD. Press Menu/Set. Enter a 4-digit number for the current password. Press Menu/Set. Enter a 4-digit number for a new password. Press Menu/Set. If the LCD shows VERIFY:XXXX, re-enter the password. Press Menu/Set. Press Menu/Set, 0, 1. Press or to select SET TX LOCK. Press Menu/Set. Enter the registered 4-digit password. Press Menu/Set. The machine goes offline and the LCD shows TX LOCK MODE. Press Menu/Set. Enter the registered 4-digit password. Press Menu/Set. TX lock is automatically turned off. If you enter the wrong Password, the LCD shows WRONG PASSWORD and stays offline. The machine will stay in TX Lock Mode until the registered password is entered.
Changing the TX Lock password

Turning TX Lock on

Turning TX Lock off

6 - 14

Quick-Dial numbers and dialling options
Storing numbers for easy dialling
You can set up the fax machine to do following types of easy dialling: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number. If you use the Caller ID subscriber service offered by your local phone company (For Singapore, Hong Kong and Philippine only), you can register the number for Anti-Junk Fax/Call in One Touch and Speed Dial locations. If you lose electrical power, the quick-dial numbers that are in the memory will not be lost.
Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers
Your fax machine has One-Touch keys where you can store fax or phone numbers for automatic dialling. (See On Hook dialling on page 7-5.) One-Touch keys are located on the right side of the control panel. If you want to store a Junk number, you have to set ANTI JUNK to ON in Step 6. (Not available in Australia and New Zealand)
Press Menu/Set, 6, 1. 1.ONE-TOUCH DIAL Press the One-Touch key where you want to store a number. Enter the number (up to 20 digits). Press Menu/Set. If you want to enter a pause in the dialling sequence (for example, to access an outside line), press Redial/Pause as youre entering digits. Each key press of Redial/Pause enters a 3.5-second pause when the number is dialled displayed by a dash on the screen. Use the dial pad to enter the NAME: name (up to 15 characters). Press Menu/Set. You can use the chart to help you enter letters. (See Entering text on page 4-3.) OR Press Menu/Set, to store the number without a name. Press or to select the type of number and press Menu/Set. FAX TEL FAX/TEL a fax only number a telephone (voice) number both a fax and telephone (voice) number

Press or to select if you set ANTI JUNK to ON (or OFF) and press Menu/Set. (Not available in Australia and New Zealand) If you set ANTI JUNK to ON, the number is registered as the Junk Fax or Call in the machine. The machine will reject receiving the fax message or telephone call. (Not available in Australia and New Zealand) Return to Step 2 to store another One-Touch number. OR Press Stop/Exit to exit.
Storing Speed-Dial numbers/Storing Junk Fax/Call numbers
You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Mute, #, the two-digit number, and Fax Start). The fax machine can store 100 (FAX-827/837MC) or 60 (FAX-817) Speed-Dial numbers. If you want to store a Junk number, you have to set ANTI JUNK to ON in Step 6. (Not available in Australia and New Zealand)

Press Menu/Set, 6, 2.

2.SPEED-DIAL Use the dial pad to enter a #05: two-digit Speed-Dial number ENTER & SET (00-99 for FAX-827/837MC or 01-60 for FAX-817). (For example, press 0 5.) Press Menu/Set. Enter the phone or fax number (up to 20 digits). Press Menu/Set. Use the dial pad to enter the NAME: name (up to 15 characters). Press Menu/Set. (You can use the chart on page 4-3 to help you enter letters.) OR Press Menu/Set to store the number without a name. Press or to select the type of number and press Menu/Set. FAX TEL FAX/TEL a fax only number a telephone (voice) number both a fax and telephone (voice) number
Press or to select if you set ANTI JUNK to ON (or OFF) and press Menu/Set. (Not available in Australia and New Zealand) Go to Step 2 to store another Speed-Dial number. OR Press Stop/Exit.
Changing One-Touch and Speed-Dial numbers
If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name stored there (or number) and will ask you to do one of the following: Press 1 to change the stored 1234567 number. 1.CHANGE 2.EXIT OR Press 2 to exit without making a change. How to change the stored number or name: If you want to change a character, use or to position the cursor under the character you want to change, and then type over it. If you want to erase the whole number or whole name, press Stop/Exit when the cursor is under the first digit or letter. The characters above and to the right of the cursor will be deleted. 2 Enter a new number. Press Menu/Set. 3 Follow the directions beginning at Step 4 in Storing One-Touch Number or Storing Speed-Dial numbers.

Pick up the handset. OR Press Speaker Phone (FAX-837MC only). When you hear a dial tone, press the One-Touch key of the location you want to call. To hang up a voice call, replace the handset. OR Press Speaker Phone (FAX-837MC only). If you try to use a One-Touch location with no number stored in it, you will hear a warning sound, and LCD will show NOT REGISTERED. The LCD returns to normal after two seconds. If you are sending a fax, press Fax Start after pressing the One-Touch key. If you picked up the handset or pressed Speaker Phone (FAX-837MC only), press Fax Start when the receiving fax machine answers with fax tones.

Speed-Dialling

Pick up the handset. OR Press Speaker Phone (FAX-837MC only). When you hear a dial tone, press Search/Mute, press #, and then press the two-digit Speed-Dial number. To hang up a voice call, replace the handset. OR Press Speaker Phone (FAX-837MC only). If you are sending a fax, press Fax Start after entering the Speed-Dial number. If you picked up the handset or pressed Speaker Phone (FAX-837MC only), press Fax Start when the receiving fax machine answers with fax tones.
You can search for names you have stored in One-Touch and Speed-Dial memories. (See Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers on page 7-1 and Storing Speed-Dial numbers/Storing Junk Fax/Call numbers on page 7-2.)
Pick up the handset. OR Press Speaker Phone (FAX-837MC only). Press Search/Mute, then enter the first letter of the name you are looking for by using the dial pad. Press or to search the names that are displayed alphabetically. When the screen displays the name you want to call, press Fax Start to begin dialling. To hang up, replace the handset. OR Press Speaker Phone (FAX-837MC only).
Press Redial/Pause to insert a 3.5-second pause between numbers. If you are dialling overseas, you can press Redial/Pause as many times as needed to increase the length of the pause.
Press Search/Mute to put a call on hold. You can replace the handset without disconnecting the call. Pick up the fax machines handset or press Speaker Phone (FAX-837MC only) to release the call from hold. If you press Search/Mute without lifting the handset or pressing Speaker Phone (FAX-837MC only), this key works as the Search key. For FAX-837MC, you can select to play or not to play a music during a call put on hold. (See Setting the Music on Hold on page 4-6.)

Dial your fax number. When your fax machine answers, immediately enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages. When you hear two short beeps, use the dial pad to press 4. Wait for the long beep, and then use the dial pad to enter the new number of the remote fax machine you want your fax messages forwarded to followed by # # (up to 20 digits). You cannot use and # as dial numbers. However, press # if you want to store a pause.
Hang up after you hear the fax machine beep.

Message Centre

(FAX-837MC only)
This section is for FAX-837MC. (If you have FAX-817/827, please see chapter 8 for your remote fax options.)

Message Centre Mode

Message Centre Mode allows you to store incoming fax and voice messages in a flexible memory. The memory stores 15 minutes of voice messages, or up to 20 pages of fax messages. The actual number of pages stored in memory varies depending on the content and the resolution used. Memory is shared between fax and voice messages, which are stored on a first-come, first-served basis. Any voice or fax message can be retrieved remotely. You must record an outgoing message in order to use the Message Centre Mode. (See Recording the Message Centres Outgoing Message (TAD MESSAGE) on page 9-3.)
Setting Up Message Centre
You must set up Message Centre in the following order:
Select voice store (and Fax Forward/Fax Storage if necessary.). Record the Message Centres Outgoing Message (TAD MESSAGE). Activate Message Centre (TAD) Mode by pressing
If you set both voice and Fax Forward/Fax Storage to OFF, Message Centre does not become activated.

Setting up voice store

When you select voice store, your voice messages are stored in memory.
VOICE:ON VOICE:EXT Voice messages are stored in the memory. You can retrieve voice messages remotely. You need an external answering machine connected to the fax machine for this setting. (See Connecting an external telephone answering device (TAD) on page 1-8.) Voice messages are stored in your external answering machine. Retrieve voice messages from the external answering machine. Voice calls are not stored in memory.

VOICE:OFF

Press Menu/Set, 8, 1. The screen prompts you to choose a voice store setting. Press or to select VOICE:ON, (or EXT or OFF). If you want to store voice messages in the external answering machine, select EXT. Press Menu/Set. Press Stop/Exit.

Error messages

As with any sophisticated office product, errors may occur. If this happens, your fax machine identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com
ERROR MESSAGES ERROR MESSAGE
CHECK PAPER RELOAD PAPER PRESS STOP KEY

ACTION

The fax machine is out of Refill the paper or remove paper or paper is not the paper and load it again. If properly loaded in the this error appears while paper tray. receiving a fax, load paper to restart printing. If you were copying or printing reports, load paper and try again. (See How to load paper on page 2-2.) The paper is jammed in the fax machine. See Paper Jam on page 13-5. Close the cover.
COVER IS OPEN CLOSE COVER DOCUMENT JAM REMOVE JAM PRESS STOP KEY
The cover is not closed completely.
The documents were not Insert the document again. inserted or fed properly, or were too long. (See Document Jam on page 13-4.) The document is jammed See Document Jam on page in the fax machine. 13-4.
LINE DISCONNECT The other person or other Try to send again.
persons fax machine stopped the call.
MEMORY NEAR ZERO The fax machine is almost Clear the faxes and out of memory. scheduled jobs from the CLEAR MEMORY
memory. OR Print the faxes that are in the memory. (See Printing a fax from the memory (FAX-817/827) on page 5-8.)
Troubleshooting and routine maintenance

13 - 1

NOT REGISTERED
CAUSE You tried to access a One-Touch or Speed-Dial number that is not programmed.
ACTION Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers on page 7-1 and Storing Speed-Dial numbers/Storing Junk Fax/Call numbers, page 7-2.) (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in progress finish and then try again. OR Clear the faxes and schedule jobs in the memory. To gain extra memory, you can turn off Fax Storage. (See Setting Fax Storage on page 8-2.) OR Print the faxes that are in the memory. (See Printing a fax from the memory (FAX-817/827) on page 5-8.) (See Printing a Fax Message on page 9-5.) (See Document Jam or Paper Jam on page 13-4.) Verify the number and try again. Check the other fax machines polling setup. Wait 30 minutes for it to cool or wait until the message disappears automatically. If the problem continues, call the telephone company and ask them to check your phone line.

Specifications

General
Desktop facsimile transceiver 512 KB 64 g/mg/m2: Up to 30 sheets 64 g/mg/m2: Up to 20 sheets Line Thermal with Ribbon Memory Capacity Paper Tray Paper Output Printer Type
LCD 16 characters x 1 Line (Liquid Crystal Display) Operating Environment Temperature: 5-35 C Humidity: 20-80% Best Print Quality Power Source Power Consumption 20-30 C 220-240V AC 50/60 Hz Standby: FAX-817/827 under 4.4 watts FAX-837MC under 4.8 watts Operating: under 160 watts

Dimensions

340 mm

147mm 138 mm 129 mm

187 mm 267 mm

302 mm

Weight
FAX-817/827 : 2.7 kg (with components) FAX-837MC : 2.8 kg (with components)
Enlarge/Reduce 50% to 150% (50, 75, 87, 93, 100, 120, 125, 150% & Auto)
Compatibility Coding System Modem Speed ITU-T Group 3 Modified Huffman (MH) 9600/7200/4800/2400 bps; Automatic Fallback (FAX-817/827) 14400/12000/9600/7200/4800/2400 bps; Automatic Fallback (FAX-837MC) Document Input Width 148 mm to 216 mm A4 Up to 10 pages Up tp 30 sheets (64 g/m2 - 90 g/m2) 64 levels (Dithered) Standard, Sequential, Secure, Delayed Fax Automatic/Light/Dark (manual setting) Horizontal 8 dot/mm Vertical Standard 3.85 line/mm Fine, Photo 7.7 line/mm Superfine, Photo (copy) 15.4 line/mm 4 stations 100 stations (FAX-827/837MC) 60 stations (FAX-817) Up to 4 groups Up to 104 locations (FAX-827/837MC) Up to 64 locations (FAX-817) 3 times at 5 minutes intervals 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for Australia) 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for New Zealand) 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for some countries) Monitor (FAX-817/827) Full Duplex, Digital (FAX-837MC) Public switched telephone network
Document Size Paper Size Automatic Document Feeder (ADF) Paper Tray Gray Scale Polling Types Contrast Control Resolution
One-Touch Dial Speed-Dial Groups Broadcasting Automatic Redial Auto Answer
Speaker Type Communication Source
Memory Transmission Up to 20 pages * Out of Paper Reception Up to 25 pages * Starter Ribbon (Australia and NewZealand only) Refill Ribbon Rolls Yield: Up to 30 pages (A4)
Yield: Up to 144 pages (A4) for PC-501, PC-402RF, PC-404RF Up to 157 pages (A4) for PC-AS4RF (Not available in Australia and New Zealand)
* Pages refers to the ITU-T Test Chart #1 (in Out of Paper Reception in ECM mode). Specifications and printed materials are subject to change without prior notice.