Place the two-line TAD and two-line telephone next to your Brother machine. Plug one end of the telephone line cord for your machine into the L2 jack of the triplex adapter. Plug the other end into the LINE jack on the back of the machine. Plug one end of the first telephone line cord for your TAD into the L1 jack of the triplex adapter. Plug the other end into the L1 or L1/L2 jack of the two-line TAD. Plug one end of the second telephone line cord for your TAD into the L2 jack of the two-line TAD. Plug the other end into the EXT. jack on the back of the machine.
Triplex Adapter Two Line Phone

Two Line External TAD

Brother Machine
You can keep two-line telephones on other wall outlets as always. There are two ways to add a two-line telephone to the fax machines wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of the triplex adapter. Or, you can plug the two-line telephone into the TEL jack of the two-line TAD.
Multi-Line Connections (PBX)
Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. It is advisable to have a separate line for the fax machine. You can then leave the fax machine in FAX ONLY Mode to receive faxes any time of day or night. If the fax machine is to be connected to a multi-line system, ask your installer to connect the unit to the last line on the system. This prevents the unit from being activated each time a telephone call is received. (See Easy Receive, page 5-4.) As with all fax units, this machine must be connected to a two wire system. If your line has more than two wires, proper connection of the fax machine cannot be made.
If You Are Installing the Fax Machine to Work with a PBX:
It is not guaranteed that the unit will operate correctly under all circumstances with a PBX. Any cases of difficulty should be reported first to the company that handles your PBX. If all incoming calls will be answered by a switchboard operator, it is recommended that the Answer Mode be set to MANUAL. All incoming calls should initially be regarded as telephone calls. The unit may be used with either pulse or tone dialing telephone service.

Custom Features on Your Phone Line
If you have Voice Mail, Call Waiting, RingMaster, an answering service, or an alarm system custom feature on one phone line, it may create a problem with the operation of your fax machine. (See Custom Features on a Single Line, page 13-8.)
Connecting an External Telephone Answering Device (TAD)

Sequence

You might choose to connect an additional answering system. When you have an external TAD on the same telephone line as the fax machine, the TAD answers all calls. The fax machine listens for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax. If it doesnt hear CNG tones, the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message. The TAD must answer within four rings (the recommended setting is two rings). The fax machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 810 seconds of CNG tones left for the fax handshake. Make sure you carefully follow instructions in this manual for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds 4 rings. Do not connect a TAD elsewhere on the same phone lineyour fax machine and TAD will both try to control the line.
The external TAD must be plugged into the left of the fax machine, into the jack labeled EXT. Your fax machine cannot work properly if you plug the TAD into a wall jack.
Plug the telephone line cord from the wall jack into the left side of the fax machine, in the jack labeled LINE. Plug the telephone line cord from your TAD into the left side of the fax machine, in the jack labeled EXT. (Make sure this cord is connected to the TAD at the TADs telephone line jack (not to telephone set jack).) Set your external TAD to four rings or less. (The fax machines Ring Delay setting does not apply.) Record the outgoing message (see below). Set the TAD to answer calls. See Message Storage (Menu/Set, 8, 1) to VOICE:EXT. Set the Receive Mode to MC:MSG CTR.
Outgoing Message (OGM) on an External TAD
Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception.
Record 5 seconds of silence at the beginning of your message. (This allows your fax machine time to listen for the fax CNG tones of automatic transmissions before they stop.) Limit your speaking to 20 seconds. End your 20-second message by giving your Fax Receive Code for people sending manual faxes. For example: After the beep, leave a message or send a fax by pressing and Start.

You can store your name, fax number, and telephone number to be printed on all fax pages. The telephone number you enter will be printed on Call Back Message and Cover Page you send.
Press Menu/Set, 1, 2. Enter your fax number (up to 20 digits), and then press Menu/Set. Enter your telephone number (up to 20 digits), and then press Menu/Set. If your telephone number and fax number are the same, enter the same number again. The LCD shows your entry.

2.STATION ID FAX: TEL:

INITIAL SETUP
Use the dial pad to enter your name (up to 20 characters), and then press Menu/Set. (You can use the chart on next page to help you enter letters.)
Press Stop/Exit. The LCD returns to the date and time.

N OT I C E

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machines or such business, other entity or individual. In order to program this information into your fax machine, you should complete the steps described on page 4-1.
Details for Entering Text
When you are setting certain functions, such as the Station ID, you may need to enter text into the fax machine. Most keys on the dial pad have three or four letters printed above them. The keys for 0, # and dont have printed letters because they are used for special characters or operations. By pressing the appropriate number on the dial pad the correct number of times, you can access the character you want. Press Key one time A D G J M P T W two times B E H K N Q U X three times C F I L O R V Y four times 6 S 8 Z

Inserting Spaces

If you want to enter a blank space, press twice.

Making Corrections

If you entered a letter incorrectly and want to change it, press to move the cursor
after the last correct letter. Then press Stop/Exit; the letters above and to the right of the cursor are deleted. Re-enter the correct text and/or digits. You can also back up and type over incorrect letters.

Repeating Letters

If you need to enter a character that is assigned to the same key as the previous character, press to move the cursor to the right.
Special Characters and Symbols
Press , # or 0 repeatedly or press to move the cursor under the special character

Polled Transmit is when you set up your fax machine to wait with an original so another fax machine can retrieve it. For more information call our Brother fax-back system at 1-800-521-2846 (in USA), 1-800-681-9838 (in Canada) and request the Index. (See Features That Are Not in the Manual, page 6-6 for details.)
Canceling a Scheduled Job
You can cancel tasks youve scheduled, such as Delayed Fax or Polling Transmit.
Press Menu/Set, 4. Any waiting jobs appear on the LCD. If there are no jobs waiting, the LCD shows NO JOB WAITING.

4.CANCEL JOB

If you have more than two jobs waiting, press or to select the job you want to cancel, and then press Menu/Set. OR If you have only one job waiting, go to Step 3. Press 1 to cancelORPress 2 to exit without canceling. Press Stop/Exit.
Interrupting Delayed Fax and Polled Transmit Jobs
You can send a fax or make a copy now, even if you have the fax machine set to send a fax later or if you have it set to be polled. However, you cannot use automatic redial or the Menu mode.
Press Menu/Set, 5. Wait two seconds, and then remove the original that is waiting in the ADF. Place the original you want to send now face down in the ADF. Enter the number for the fax you want to send now. Press Fax Start. After the transmission is finished, return the first original to the ADF. Press Menu/Set, 5 to restore the Delayed Fax and/or Polling. If you have set up a Delayed Fax or Polled Transmit job in memory, you dont have to interrupt it to send a fax or make a copy. If you have set up a Delayed Fax or Polled Transmit job, the machine will send an original without storing it in memory.
REMOVE ORIGINAL INSERT ORIGINAL
Features That Are Not in the Manual (Call Brother fax-back system)
Your machine has additional features and operations that are not included in this manual. To receive faxed instructions, please call our automated Brother fax-back system at 1-800-521-2846 and request the Index. In the Index under Features That Are Not in the Manual, find the document numbers to request the following scripts: I Polling I Cover Page I Call Reservation I Print Sample of Call Back Message I Next Fax Reservation I Multiple Resolution Transmission I Glossary (For USA Only) The Brother fax-back system number has been preprogrammed on One Touch key 1.
Auto Dial Numbers and Dialing Options
Storing Numbers for Easy Dialing
You can set up your fax machine to do three types of easy dialing: One Touch, Speed Dial and Groups for Broadcasting of faxes. If you lose electrical power, auto dial numbers in memory will not be lost.
Storing One Touch Dial Numbers
You can store eight fax/phone numbers that you can dial by pressing one key (and Fax Start). To access numbers 05 to 08, hold down Shift. You also can store names with these numbers. When you press a One Touch dial location, the LCD shows the name or number as the call is dialed. (See One Touch Dialing, page 7-4.) One Touch keys are not the dial pad keys. They are the four keys (numbers 0108) located on the left side of the control panel.

Lift the handset. Press #. Any digits dialed after this send tone signals. When you hang up, the fax machine returns to pulse dialing service.

Telephone Services

Your fax machine supports the Distinctive Ring, Caller ID and Call Waiting/Caller ID telephone services offered by some telephone companies. If you have Voice Mail, only Call Waiting, RingMaster, an answering service, or an alarm system custom feature on your telephone line, it may create a problem in the operation of your fax machine. (See Custom Features on a Single Line, page 13-8.) If you have Voice Mail on your phone line, please read the following carefully.

Distinctive Ring

The term Distinctive Ring is used by Brother to identify a telephone company service that is given many names, depending on the telephone company you are using. For example, this service may be called SmartRing, RingMaster, Teen-Ring, Ident-aCall or Ident-a-Ring.
What Does Your Telephone Companys Distinctive Ring Do?
Your telephone companys Distinctive Ring service allows more than one number to be on same phone line. If you need more than one phone number, it is an inexpensive alternative to paying for an additional line. Each phone number has its own distinctive ring pattern, so youll know which phone number is ringing. This is one way you can have a separate phone number for your fax machine.
Please consult your telephone company for availability and rates.
What Does Brothers Distinctive Ring Do?
The Brother machine has a Distinctive Ring feature that allows you to use your fax machine to take full advantage of the telephone companys Distinctive Ring service. You can dedicate the new phone number on your line to receive only faxes.
You must purchase your telephone companys Distinctive Ring service before you program the Brother machine to work with it.

TELEPHONE SERVICES

Do You Have Voice Mail?
If you have Voice Mail on the phone line you will install your new fax machine on, there is a strong possibility that Voice Mail and the fax machine will conflict with each other while receiving incoming calls. However, this Distinctive Ring feature allows the use of more than one number on your line, so both Voice Mail and the fax machine can coexist peacefully. If each one has a separate phone number, neither will interfere with the others work. If you decide to get the Distinctive Ring service from the telephone company, you will need to follow the directions below to register the new Distinctive Ring pattern they provided, so your fax machine can recognize its incoming calls. You can change or cancel the Distinctive Ring pattern at any time. You can switch it off temporarily, then turn it back on. When you get a new fax number, make sure you reset this menu selection.

03)ABC COMPANY 03)9087772837 03)02/01 12:00 DIAL:PRESS START
If the LCD shows REGISTERED, the auto dial location already has a number.
Enter the callers name, and then press Menu/Set.
Press or to select the type of number, and then press Menu/Set: FAX TEL FAX/TEL CHAIN A fax number A telephone (voice) number Both a fax and telephone number A number, usually an access code, for chain dialing
Return to Step 2 to store another auto dial numberOR Press Stop/Exit.

Call Waiting Caller ID

The Call Waiting/Caller ID feature lets you use the Call Waiting/Caller ID service offered by many local telephone companies. This feature displays the telephone number (or name, if available) of Call Waiting callers on your fax machines LCD.
To answer a Call Waiting signal while youre talking on the phone, ask the other party if you can put them on Hold to catch the other call. The LCD shows the Caller ID. Press Search/Speed Dial to switch to the second call. To switch back to the first call, press Search/Speed Dial again. Either caller can hang up at any time. However, if you hang up you will disconnect both callers.

Message Center

Message Center Mode
Message Center Mode allows you to store incoming fax and voice messages in a flexible memory. The memory stores 15 minutes of voice messages, or up to 20 pages of fax memory. Any voice or fax message can be retrieved remotely. Memory is shared between fax and voice messages, which are stored on a first-come, firstserved basis. You must record an outgoing message in order to use the Message Center Mode. (See Recording Message Center Outgoing Message, page 9-2.)
Flexible Memory Settings (Message Storage)
Message Center Mode offers you six flexible memory settings, so you can decide the kinds of messages you want to receive. 1.FAX:ON VOICE:ON Both voice and fax messages are stored. You can use the Fax Forwarding or Paging features and retrieve voice and fax messages remotely. 2.FAX:ON VOICE:EXT You need an external answering machine connected to the EXT jack for this setting. Fax messages are stored in the message center memory, but voice messages are stored in your external answering machine. Retrieve messages from the external answering machine. You cannot use the Paging feature for voice messages with this setting. 3.FAX:ON VOICE:OFF All memory is used to store fax messages no voice messages will be stored. 4.FAX:OFF VOICE:ON All memory is used to store voice messagesno fax messages will be stored. Incoming faxes will print on paper. You can use the Paging feature, and retrieve voice messages remotely. 5.FAX:OFF VOICE:EXT You need an external answering machine connected to the EXT jack for this setting. Incoming faxes are not stored in memory, but will print on paper. Voice messages are stored in the external answering machine. 6.FAX:OFF VOICE:OFF Incoming faxes are not stored in memory, but will print on paper. Voice calls are not stored in memory.

MESSAGE CENTER

Setting Up the Message Center
You must set up the Message Center in the following order:
Setting Message Storage. (See Setting Message Storage, page 9-2.) Record Message Center Outgoing Message (MSG CTR OGM). (See Recording Message Center Outgoing Message, page 9-2.) Activate Message Center Mode. (See Activating Message Center Mode, page 9-3.)

Setting Message Storage

Read the Flexible Memory Settings descriptions on page 9-1 before you select the FAX and VOICE settings below.

Press Menu/Set, 8, 1.

1.MSG STORAGE FAX:OFF?
Press or to select ON (or OFF), and then press Menu/Set.
Press or to select your setting from the list on

VOICE:ON?

pages Flexible Memory Settings (Message Storage), page 9-1 (ON, EXT, OFF) and then press Menu/Set.

Press Stop/Exit to exit.

Recording Message Center Outgoing Message
Recording the Message Center Outgoing Message (MSG CTR OGM) is the second step you need to follow before you can turn on the Message Center. Make sure your OGM is less than 20 seconds long.
Press Menu/Set, 8, 3. The LCD prompts you to choose an OGM. Press or to select MSG CTR OGM? (not F/T OGM), and then press Menu/Set.

3.OGM MSG CTR OGM?

This is the only setting you can select if you want to turn on the Message Center.
Press or to select RECORD OGM?, and then press Menu/Set.
Pick up the handset to record a message. For example: Hello. We are unable to take your call at this time. Please leave a message after the signal. If you wish to send a fax, please press 5 1, wait for fax tones, then press the Start button.
Replace the handset. The Message Center will play your OGM. Press Stop/Exit.
Listening to Outgoing Message (OGM)

Press Menu/Set, 8, 3.

Press or to select MSG CTR OGM? (or F/T OGM), and then press Menu/Set. Press or to select PLAY OGM?, and then press Menu/Set. Adjust the volume by pressing Volume or.
Erasing Outgoing Message (OGM)
Press or to select MSG CTR OGM? (or F/T OGM), and then press Menu/Set. Press or to select ERASE OGM?, and then press Menu/Set. Press 1 to erase the OGMORPress 2 to exit without erasing. Press Stop/Exit.
Activating Message Center Mode
Press and hold the LCD shows: until it lights and
When light is out, the Message Center is off. (See Setting Up the Message Center, page 9-2.)

To Erase Voice Messages Individually
Press Play/Record. The fax machine sounds a two-second beep and begins message playback. Each message is preceded by one long beep, and followed by two short beeps. To erase a specific message, press Erase immediately after the two short beeps, or while the message is playing.

ERASE THIS MSG.?

Press 1 to erase the messageORPress 2 to cancel. Press Stop/Exit.
To Erase Messages All at Once
Press Erase. Press or to select erasing all voice messages

ERASE ALL VOICE?

(VOICE), all document messages (FAX), or all messagesboth voice and fax (MSG), and then press Menu/Set.
Press 1 to erase. ORPress 2 to cancel. Press Stop/Exit.
Setting Maximum Time for Incoming Messages
Your fax machine comes set to receive voice messages up to 30 seconds long. You can change this setting to any length from 20 seconds to 60 seconds, in 5-second increments.
Press Menu/Set, 8, 4. Press or to select the maximum time setting for incoming messages, and then press Menu/Set.
4.ICM MAX.TIME MESSAGE 30 SEC?

Setting Toll Saver

When you set the toll saver feature, the fax machine answers after four rings if you dont have messages, and after two rings if you do have messages. This way, when you call the fax machine and let it ring three times, you know you have no messages, and can hang up, to avoid a toll charge. When Toll Saver is ON, it overrides your Ring Delay setting. Toll Saver must be off for the fax machine to operate using your Ring Delay setting. (See Setting Ring Delay, page 5-2.)
Press Menu/Set, 2, 1. Press or to select the TOLL SAVER (or RING DELAY), and then press Menu/Set.
Press or to select ON, and then press Menu/Set. Press Stop/Exit.

ICM Recording Monitor

This feature lets you turn the speaker volume for voice messages ON or OFF. When you turn the monitor OFF, you will not hear messages as they come in.
Press Menu/Set, 8, 5. Use or to select OFF (or ON), and then press Menu/Set. Press Stop/Exit.

5.ICM REC.MONITR

Recording a Conversation
You can record a telephone conversation by pressing Play/Record during the conversation. Your recording can be as long as the Incoming Message Maximum Time. You and the other party will hear a beep every 15 seconds while recording. To stop recording, press Stop/Exit. You cannot record a conversation using Speaker Phone.

Fax Forwarding/Paging

When Paging is set to ON, your fax machine dials the pager number youve programmed, and dials your Personal Identification Number (PIN) when connected, this activates your pager and lets you know you have a fax or voice message in the Message Center memory. When Fax Forwarding is set to ON, your fax machine dials the fax machine phone number youve programmed and forwards any faxes youve received. You can not use Paging and Fax Forwarding at the same time.

12 - 1

IMPORTANT INFORMATION
International Energy Star Compliance Statement
The purpose of the International Energy Star Program is to promote the development and popularization of energy-efficient office equipment, which includes computers, monitors, printers, facsimile receivers and copy machines world-wide. As an International Energy Star partner, Brother Industries, Ltd. has decided that this product meets the guideline of the program.
Industry Canada Compliance Statement (For Canada Only)
This Class B digital apparatus meets all requirements of the Canadian InterferenceCausing Equipment Regulations. Cet appareil numrique de la classe B respecte toutes les exigences du Rglement sur la matriel brouilleur du Canada.
Federal Communications Commission Compliance Notice (For USA Only)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: I I I I Reorient or relocate the receiving antenna. Increase the separation between the fax equipment and the receiver. Connect the fax equipment on a separate circuit. Consult with the dealer or an experienced radio/TV technician for help.
For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document.

12 - 2

The serial number may be found on the label affixed to the bottom of the unit. For your convenience, note the number below and retain this Owners Manual to serve as a permanent record of your purchase in the event of a theft or fire, or for future reference. (See Brother Numbers, page i.)

COMM.ERROR CONNECTION FAIL
COOLING DOWN WAIT FOR A WHILE COVER OPEN PLS CLOSE COVER DISCONNECTED MACHINE ERROR XX CALL BROTHER CS NO RESPONSE/BUSY
The cover is not completely closed. Close the cover.
The other party has disconnected during a call or fax. The fax machine has a mechanical problem. Contact Brother Customer Service for assistance. (See Brother Numbers, page i.) The number you called does not answer or is busy. You may also have reached a number not connected to a fax. Check the number and call again.

13 - 2

The memory capacity has been exceeded. Print the faxes stored in memory to delete them. Then try again. (See Printing a Fax Message, page 9-4.) There is not enough memory available to perform your copy operation. Press Stop/Exit. Print the faxes stored in memory to delete them. Then try again. (See Printing a Fax Message, page 9-4.)ORPress Stop/Exit to cancel the job. Then try again. (See Canceling a Scheduled Job, page 6-5.) There is not enough memory available to send your fax. Press Stop/Exit. Print the faxes stored in memory to delete them. Then try again. (See Printing a Fax Message, page 9-4.)OR Press Stop/Exit to cancel the job. Then try again. (See Canceling a Scheduled Job, page 6-5.) The paper is jammed in the machine. (See Clearing Jams, page 13-3.)
OUT OF MEMORY ERASE MESSAGE OUT OF MEMORY PRINT:PRESS COPY OUT OF MEMORY QUIT:PRESS STOP OUT OF MEMORY SEND:PRESS START OUT OF MEMORY QUIT:PRESS STOP PAPER JAM PLS OPEN COVER PAPER JAM REMOVE PAPER

Clearing Jams

The fax machine is out of paper, the paper is not properly loaded, or the paper is jammed in the fax machine.
Open the paper cover and remove any paper that is not jammed.

Paper Cover

13 - 3
Open the front cover, and then open the top cover by pressing the blue levers on both sides of the top cover.

Blue Lever

Top Cover

Front Cover

Pull the jammed paper gently from the paper feeder toward the back of the fax machine. If the paper remains jammed, then pull it toward the front of the machine.
Remove the print cartridge and turn the spool clockwise to tighten the ribbon. Re-install the cartridge. Close the top cover. Close the front cover. Load the paper.

13 - 4

Replacing the Print Cartridge
You can reuse the print cartridge until it breaks. If you purchased refill ribbons, follow the instructions that came with them. Open the front cover, and then open the top cover by pressing the blue levers on both sides of the top cover.

Blue Lever Top Cover

Remove the old print cartridge containing the used ribbon and dispose of it.
Remove the plastic stopper from the new print cartridge.

Stopper

13 - 5
Turn the black spool on the right clockwise to tighten the ribbon as shown.

Recessed Arrow

Black Spool
Install the new print cartridge by inserting the recessed cartridge into its four holders.
first and then placing the
Press down on both sides of the top cover to close it securely. Close the front cover. You can save money by purchasing the 2-PK Refill Ribbon Rolls (PC302RF). Installation instructions will be included. If you handle the print cartridge (frame) carefully, you can reuse it until it breaks.
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the difficulties below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks; Top and Bottom of Sentences Cut Off If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Vertical Black Lines When Receiving The senders scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal).

13 - 6

Phone Line or Connections
Fax Machine Does Not Answer When Called Make sure the fax machine is in the correct receiving mode for your setup (either FAX ONLY, FAX/TEL or MSG CTR). Check for dial tone. If possible, call your fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. (See Connecting the Machine, page 25 and Connect the telephone line.) Connect a standard telephone handset to the fax machine telephone jack. If there is no ringing when you call your fax machine, call your telephone company to check the line. Telephone Answering Device (TAD) Does Not Answer When Called Connect the telephone line cord from your TAD to the back of the fax machine, in the jack labeled EXT. Make sure the TAD is set to answer calls. (See Connecting an External Telephone Answering Device (TAD) , page 2-9.) No Dial Tone on the Handset Press Speaker PhoneORLift the handset. If you dont hear a dial tone, check telephone line cord connections at the fax machine and wall jack. Check that the handset is connected to the fax machines handset jack. Test the wall jack with another single line telephone. If there is no dial tone at the wall outlet, call your telephone company. The Caller ID Does Not Display after the Call Waiting Signal The Caller ID signal is sent ten seconds after the Call Waiting Signal and speaking may interfere with it. When you hear the Call Waiting signal, ask the other party to hold while you answer the call. Then stop speaking until you see the Caller ID on the LCD.

Sending Faxes

Poor Transmitting Quality Try changing your resolution to FINE or S. FINE. (See Resolution, page 6-3.) Make a copy to verify the fax machines scanner operation. Dialing Does Not Work Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Speaker Phone or by lifting the handset and dialing the number. Wait to hear fax receiving tones before pressing Fax Start. Vertical Black Lines When Sending Use your fax machine to make a copy. If the copy shows the same problem, the scanner area is dirty. Lift the top cover and check the original path. Clean the scanners white tape and the glass strip under the tape using isopropyl alcohol and a lint-free cloth. (See Cleaning the Scanner, page 13-9.)

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Handling Incoming Calls
Double-Ring in FAX/TEL Mode The fax machine knows the incoming call is not a fax so it is signaling you to answer the telephone call. Pick up the fax machine handset or answer from an extension phone, and then press your fax machines Telephone Answer Code (default setting is #51). (See For FAX/TEL Mode Only, page 5-6.) Transferring a Call to the Fax Machine If you have answered the fax machine handset, press Fax Start and hang up immediately. If you answered at an extension phone, press your three-digit Fax Receive Code (the factory setting is 51). When your fax machine answers, hang up. Fax Machine Hears Voice as CNG Tone If your fax machine is set to Easy Receive ON, it is more sensitive to sounds. Your fax machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing #51 if you are at an extension phone or press Stop/Exit if you are at the fax machine or an external phone. Try avoiding this problem by turning Easy Receive to OFF. (See Easy Receive, page 5-4.) Transmission Verification Report Prints Result: NG There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call the telephone company to check your phone line. Custom Features on a Single Line If you have Call Waiting, RingMaster, Voice Mail, an answering machine, alarm system or any other custom feature on a single phone line with your fax machine, it may create a problem sending or receiving fax data. For Example : Your Brother machine handles the Caller ID and Call Waiting/Caller ID subscriber services. However, if you subscribe to only Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the fax data. Brothers ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. Using Call Waiting Caller ID: If you are having a telephone conversation and a fax communication signal comes through on Call Waiting Caller ID, you can verify that the second call is a fax by switching to it. You have the option to receive the fax call, by asking the first caller to hang up to clear the line.