BJC-620 USER MANUAL
BJC-620 Table of Contents
1. Introduction Supplies and Accessories Ink Tanks Canon Specialty Papers Getting Help From Canon Servicing the Printer Using the Microsoft Windows Printing System Understanding the Microsoft Windows Printing System Checking the Computer Requirements Printing With the Microsoft Printing System Using On-Line Help Using the Microsoft Windows Printing System Program Group The Microsoft Windows Printing System Dialog Boxes Opening the Microsoft Windows Printing System Dialog Boxes Overview of the Microsoft Windows Printing System Microsoft Windows 95 Microsoft Windows 3.1 or Microsoft Windows for Workgroups 3.1 Checking the Status of a Print Job Using the Status Window Opening the Status Window Using the Toolbar Using the Status Window as an Icon Messages Displayed in the Status Window Customizing the Status Window Customizing Display Options Maintaining the Printer From the Status Window The Printer Options Dialog Box Paper Handling Selecting Paper Types Paper Guidelines Before Loading Paper Setting the Paper Thickness Lever Setting the Paper Selection Lever and the Paper Support Printer Settings for Various Print Media Automatically Feeding Paper Auto Feed Guidelines Manually Feeding Paper Printing on Envelopes Preparing Your Software Loading Envelopes Using Canon Specialty Paper 3 22
Canons High Resolution Paper HR-101 Fabric Sheets FS-101 4. Maintaining the Printer Printer Guidelines Cleaning the Printer Cleaning the Print Head Unit Using the Microsoft Windows Printing System Using the Operator Panel Ink Tank Guidelines Replacing an Ink Tank Replacing the Print Head Unit Print Head Unit Guidelines Removing the Used Print Head Unit Installing a New Print Head Unit Transporting the Printer Troubleshooting Using Canons Support Services Identifying Your Printer Problem General Problems Initialization Errors Clearing Paper Jams Ink Problems Ink Tanks Continually Run Out of Ink Ink Tank Incorrectly Installed Troubleshooting the Microsoft Windows Printing System Technical Notes Bios Setups for Various Systems

A1 B1 G1 I1 FCC 1 W1

Appendix Specifications A Appendix Using the BJC-620 in a Network Environment B Glossary Index FCC Regulations Warranty

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Congratulations on your purchase of the Canon BJC-620 Color Bubble Jet Printer. We appreciate your choosing this printer to meet your printing needs.
Your printer features the Microsoft Windows Printing System, which makes printing from Microsoft Windows faster and easier than ever before. With the Microsoft Windows Printing System, your printer is able to print faster than traditional approaches. As soon as the Microsoft Windows Printing System accepts a document for printing, you can return to your application. You receive instant notification of printer information and you can see the printer's status on your computer screen. The BJC-620 offers exceptionally high print quality and fast print speed using both color and black inks. We are certain you will be satisfied with its advanced Bubble Jet technology. This chapter:
z Lists the supplies and accessories you can purchase for the printer z Describes Canon's customer support services

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Chapter 1

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Your BJC-620 printer supports excellent and unique print media options that will allow you to produce dazzling, professional, and fun presentations. All of these print media are specially designed and manufactured to work with your Canon color printer so you can produce the finest output possible. Canon has an extensive dealer network equipped to offer you supplies as you need them. To find a dealer near you, call the Canon Referral Service at 1-800-848-4123. If supplies are not available from your local dealer, you can order directly from Canon by calling 1-800-671-1090.

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Solver. If you cannot quickly resume normal operation, contact Canon's experienced support personnel at the Customer Care Center.

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The Canon BJC-620 Color Bubble Jet Printer is designed with the latest technology to provide trouble-free operation. The warranty information at the back of the manual describes Canon's limited one-year warranty for its Bubble Jet printers. Be sure to read the warranty information to find out about the different service options available to you.
Save your sales receipt for proof of purchase. In the event that your printer needs service, you will need your proof of purchase to obtain warranty service.
If you feel your BJC-620 Color Bubble Jet Printer needs servicing, contact Canon on the World Wide Web to locate the Canon Authorized Service Facility (ASF) nearest you or to find out about the exclusive Canon Instant Exchange warranty program. If you do not have access to the Web, call the Customer Care Center.
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This chapter introduces you to the Microsoft Windows Printing System for the BJC-620. It includes: z Understanding the Microsoft Windows Printing System z Printing with the Microsoft Windows Printing System z Using the Microsoft Windows Printing System program group z The Microsoft Windows Printing System dialog boxes z Overview of the Microsoft Windows Printing System z Checking the status of a print job z Using the Status Window z Customizing display options z Maintaining the printer from the Status Window

Chapter 2

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The Microsoft Windows Printing System manages the communications between your computer and printer. It divides the work between the two, helping the printer and computer work together to optimize performance. The Microsoft Windows Printing System processes documents from Microsoft Windows applications faster than traditional methods, and lets you quickly see the status of your print job. If you install the included sound files, your computer will actually tell you verbally what your printer is doing.

For detailed information on the Microsoft Windows Printing System printer options settings, refer to the on-line Help by pressing the Help button or by pressing Fl.
z When your computer is connected to a network, you can also open the
Sharing tab. z For optimum print quality when you select 720 x 720 dpi, choose Smooth haiftoning from the Graphics dialog box or Graphics & Color tab. We also recommend using Canon High Resolution Paper (HG-101).
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With the Microsoft Windows Printing System, you can keep track of and control your print jobs using the Status Window. It tells you exactly what is happening with the current print job. You can use the Status Window to pause, resume, or delete the current print job, and you can access on-line help for the Microsoft Windows Printing System. While you are working in the Status Window, remember that you can get on-line help at any time by choosing commands from the Microsoft Windows Help menu or by pressing Fl.
z When you install the Microsoft Windows Printing System into Microsoft
Windows 3.1 or Microsoft Windows for Workgroups 3.1, the Print Manager helps you control and manage all print jobs in a queue for all printers installed for Microsoft Windows. z When your computer is connected to a network printer, the "Status Not Available Network Printer" message always appears in the Status Window. That is, you cannot check the status of the printer or control the printer, except to print a test page. The Status Window for the network printer appears on the network printer server, which is connected locally to the printer.

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The Status Window uses animated 3-D graphics to illustrate the printer and the document being printed.
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The Status Window opens automatically in the following cases:
z When you print with the Microsoft Windows Printing System-unless you
previously turned off the Display Printer Status While Printing option (see page 2-18). z When the Microsoft Windows Printing System encounters an alert that requires your intervention before you continue printing (see page 2-17). The Status Window always opens the way you left it last, either full size or as an icon that indicates the general condition of the printer (printing, idle, and so on). When you install the Microsoft Windows Printing System into Microsoft Windows 3.1 or Microsoft Windows for Workgroups 3.1, the Print Manager is enhanced and you can open the Status Window by clicking the printer info button on the toolbar in the Print Manager.

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This chapter describes how to use the printer for all your printing operations. It includes: z Selecting paper z Setting the paper thickness lever z Setting the paper selection lever and the paper support z Summary of printer settings for various print media z Automatically feeding paper z Manually feeding paper z Printing on envelopes z Using Canon's specialty papers To ensure the best performance of your printer, you'll want to select the best paper and load it correctly. You can stack paper in the sheet feeder to load it automatically, or you can manually feed one sheet at a time. The path that the paper travels through the printer is the same for automatic and manual feeding.

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Chapter 3

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One of the most important things you can do to assure the best possible print quality from your Bubble Jet printer is to select the correct paper. Your printer produces letter quality output on most plain bond papers, including cotton bond and photocopying papers; it does not require special ink jet papers. However, the print quality varies with different paper types. Be sure to test a type of paper before you purchase a large quantity.
3ODLQ 3DSHU The printer supports paper sizes of letter, legal, and A4 in portrait orientation. You can use regular copier paper, cotton bond papers, and typical letterhead. Always use paper without curls, folds, staples, or damaged edges.
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The Canon Bubble Jet Paper LC-301 has been developed for high quality printing with minimal or no smearing or running when in contact with water or damp surfaces, making it a good choice for damp or rainy environments. The paper is specially coated and printable on both sides.

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Canon's Coated Paper LC-1O1 is specially designed for your BJC-620 printer, which will produce sharp and vivid color output on this high grade matte paper. The coating used on this paper is a unique formula that ensures full compatibility with your Canon color inks. Use this paper for your printer output that requires crisp color rendering on a high quality, nonglossy paper.

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The Canon High Resolution Paper HR-1O1 is designed to produce photographic quality print output with sharp and vivid graphics.

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Transparency CF-102 from Canon is recommended. These transparencies produce excellent contrast, sharpness, and color.

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Canon Back Print Film BF-102 has been specially developed for Canon Color Bubble Jet printers. The film is designed to deliver brilliant, high intensity color images suitable for business presentations, design work, or professional reports. Back print film is printed on the back (nonglossy) side of the film in mirror image and then viewed from the front or glossy side using a backlighting device. For more details, ask a Canon Authorized Dealer for information or refer to the manual supplied with the film.

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The Canon High Gloss Film HG-1O1 features a bright white finish that lends striking visual power to charts, graphs, and photographic images. Use this film to make your presentation materials and graphics look professional.

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Use Fabric Sheet FS-1O1 for Canon Bubble Jet printers to print banners, pillow covers, scarves, flags, and other textile items. Use these sheets for applique and other craft and sewing projects. Fabric sheets are 9.5 x 14 inches.

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Use Canon's popular T-Shirt Transfers TR-1O1 to create and personalize T-shirts, sweatshirts, aprons, tablecloths, napkins, tote bags, and anything else your imagination allows! Use on any cotton or cotton/poly blend fabric. Your image is printed in mirror image (when you use T-Shirt Transfer mode through the BJC-620 Printer Driver) so when you iron it onto the T-shirt, the image is viewed correctly.

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Get the most out of your Canon Creative or other card-making software with Canon Greeting Cards GC-1O1. These cards give your unique, personalized cards the look and feel of professional cards. You can create cards, invitations, announcements, and more.

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Canon's Brochure Paper BP-1O1 is specifically designed for creating high quality brochures on glossy paper. Combined with Design Essentials from Canon Creative, you have everything you need to create professional half-fold, tn-fold, and full sheet brochures. Each glossy sheet is coated on both sides to allow manual duplex printing. If you are printing in an application outside Windows, your software application or printer driver must support mirror image printing in order to use Back Print Film or T-Shirt Transfers.

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When selecting or loading paper, keep these guidelines in mind. z Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality. z Use cut-sheet paper only. You cannot use multipart paper. z If the print density of your page is very high, light paper stock may curl slightly due to the large amount of ink. If you need to print heavy graphics, try printing on a heavier stock. z Do not use thicker paper than meets the specifications for this printer. Printing with a paper that is thick enough to come in contact with the print head nozzles may damage the print head unit. z For the best printing results, follow the instructions included with the paper.

you. If you are using a preprinted stock, such as letterhead, insert the top of the paper into the sheet feeder first. z Make sure the stack of paper does not exceed the paper limit mark on the right side of the sheet feeder.
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z This keeps the paper feeding straight into the printer and reduces
skewing. z Be sure there is no gap between the paper guide and the edge of the stack of paper.

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z Make sure the printer is turned on and on-line. z Start your print operation.

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When automatically feeding stacks of paper, follow these guidelines. z Do not leave paper stacked in the printer for long periods of time; longer sheets of paper may become bent or curled over time. This may cause the paper to misfeed or jam. z If your printed page contains lots of graphics, the ink on the page may be damp due to the print density. Remove the page right away and allow the ink to dry. z The capacity of the paper output tray is 20 sheets of paper. To reduce paper jams, remove paper from the output tray before the count reaches 20. z If paper curls after printing, remove it immediately; otherwise, paper jams may occur. z The platen (a roller on the inside of the printer) may become inked if you print data beyond the width of the page. If this happens, clean the platen with a soft cloth. (For details on cleaning the platen, see Chapter 4, Maintaining the Printer.) z Depending on the density of your printed pages, the ink may need time to dry. Within two to three seconds, the ink becomes smudge resistant. z Do not try to load paper into the sheet feeder beyond the paper limit mark on the right side of the sheet feeder; stacking too much paper may cause paper feeding or printing problems.

Limit Mark

z Make sure there are no gaps between the stack of paper and the
paper guide nor the right edge of the sheet feeder.
z When automatically feeding transparencies or back print film,
remove each sheet after it is delivered. Do not allow film sheets to stack up in the paper output tray. Place at least one sheet of plain paper in back of a stack of transparencies or back print film to avoid paper jams and misfeeds. Let the printed sheets of film dry completely before storing them. The complete drying time required for color printing on Canon's transparencies or back print film is approximately 15 minutes. The complete drying time required for solid black printing on this media is approximately 30 minutes. You may be able to reduce the drying time if you reduce the density setting in your application before printing. If printing at 720 x 720 dpi in black on back print film appears blurred, switch to 360 x 360 dpi or reduce the density setting in your application. If printing in black on transparencies is not as crisp as you expected, reduce the density setting in your application. Chapter 3

z When a sheet of film has dried completely, cover its printed side with a
sheet of plain (not coated) paper before storing it; this is recommended even if you place the sheets of film in a clear file.
For best results when printing on special papers, follow the instructions that come with the paper.

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You use the manual feed function when printing on heavier-weight print media (24 lb to 28 lb or 91 g/m2 to 105 g/m2) or high gloss film. To manually feed a single sheet, follow these steps:
z The POWER, ON LINE, and PRINT MODE lights are on.
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z If you are manually feeding heavier-weight print media, set the
paper thickness lever to the up position. (See page 3-8 for details). z If you are printing normal weight (20 ib) print media, set the lever down.

PAPER THICKNESS LEVER

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z Make sure the paper support is lowered.

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z Slide in the paper until it stops inside the sheet feeder. z Align the sheet with the right edge of the sheet feeder. z Adjust the paper guide to the sheet.

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z Be sure to select Manual Feed in the Setup dialog box of the Microsoft
Windows Printing System. z Make sure the printer is on-line. z Start your print operation.
z After printing on heavier-weight print media or envelopes, set the paper
thickness lever (inside the printer) to the down position before printing on normal paper. z After manually feeding a sheet of paper or an envelope, set the paper selection lever to the back position.

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You can stack up to 15 envelopes in the sheet feeder or you can manually feed envelopes one at a time. U.S. Commercial number 10 (COM 10) envelopes and European DL envelopes are recommended. You may be able to stack envelopes of other sizes in the sheet feeder; however, Canon cannot guarantee consistent performance on envelope sizes other than COM10 and DL. The following envelopes are not recommended because they may cause jams or smears, or may damage your printer. z Envelopes with windows, holes, perforations, cutouts, and double flaps. z Envelopes made with special coated paper or deeply embossed paper z Envelopes using peel-off sealing strips. z Envelopes in which letters have been enclosed.

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z Open the compartment cover { Press in on the tabs on both sides of the compartment

cover.

z Remove the print head unit. z Reinstall the print head unit in the compartment. z Close the compartment cover. { See page 4-16 for details

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z Replace the ink tanks in the correct order. z Press the POWER button to turn on the printer
Do not unplug the printer during the initialization. If you do, the printer will not be initialized correctly and may not print properly. Wait until the POWER light stops flashing and the printer goes on-line before performing any other print operations.

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When a paper jam occurs, the ERROR light comes on and the printer goes off-line. If you are using the Microsoft Windows Printing System, you see this Status Window:
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z Press ON LINE or click the Resume Printing button in the Status
Window to continue printing.
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Turn off the printer. Open the printers cover. Remove the paper left inside the printer. Press the POWER button to turn the printer back on. The printer is now ready for printing. z If the platen is soiled, wipe it clean with a dry cloth. See Cleaning the Printer on page 4-3 for details.

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If your ink tanks seem to run out of ink before you think they should, make sure you are following these guidelines. z Turn off the printer only when the print head unit is in the home position. When in the home position, the print head unit is capped; this protects the print head nozzles and ink cartridges from damage or drying out. z Only transport the printer when the print head unit is in the home position z Never unplug the printer or turn off a power strip to which the printer is attached when the printers power is turned on. z Try not to clean the print head unit unnecessarily. The print head cleaning procedure consumes a small amount of ink. z Do not unplug the printer unnecessarily. The printer performs the print head cleaning operation, which uses a small amount of ink, every time you plug it in. z Do not print documents with solid background colors. This consumes an excessive amount of ink.

Output looks too light

The print quality selection does not match your document.
If you select the High Speed (Text & Graphics) print quality, output tends to be light. Try High Quality Text or High Quality Graphics.

Output appears jagged

The resolution Changing the resolution to 360 x 360 dpi or higher selected via the should correct this problem. Microsoft Windows Printing System may be 180 x 180 dpi. Chapter 5

5-8 Troubleshooting

Blurred or smudged ink
The printing option settings do not match your media.
Make sure you select a Media type appropriate for your media. If black ink is blurred on back print film or other kinds of paper when you select a high resolution (such as 720 x 720 dpi), select Photographic Quality as Print Quality in the Quality dialog box/tab. If black ink is still blurred, try to increase the brightness of black in the Graphics dialog box or Graphics & Color tab. If you print graphics or scanned images, such as photographs, selecting Solid haiftoning loses details on the output. If you print graphics, selecting Patterned is recommended. If you print scanned images, select Smooth halftoning. When you select 720 x 720 dpi, use Smooth halftoning for optimum print quality. Make sure Gray Scale Printing is not selected. If it is not selected, see your applications printing option settings. If there is a color printing option, make sure it is enabled. The following printing option settings take effect on output:

Color output looks rough

The Halftoning method selected via the Microsoft Windows Printing System may be Solid.

Prints only in black

Gray Scale Printing may be selected, which prints all documents in black and white. The printing option settings do not match your document.
Color output is not what you expect
Media typeBe sure to select the media type that corresponds to your media. ResolutionSelect a higher resolution for higher quality output and a lower resolution for lower quality output. Print QualitySelect High Speed (Text & Graphics) for draft printing, High Quality Text for text printing, and High Quality Graphics for graphics printing. HalftoningSelect Solid for text and simple graphics printing, Patterned for printing graphics that contain large solid color, or Smooth for printing scanned images. See the on-line help for details.

High gloss film is Black ink on high gloss soiled with black ink film does not dry easily, at a high resolution
When you print solid black areas at a high resolution (720 x 720 dpi)such as in reversed characterson high gloss film, black ink may adhere to the printed lines. If this happens, select Photographic Quality as Print Quality in the Quality dialog box/tab. If this does not solve the problem, try to increase the brightness of black in the Graphics dialog box or Graphics & Color tab. Try to set all printing options to their default: 360 x 360 dpi, High Quality Text. These print options affect the printing speed as follows: Dots per InchPrinting at a lower resolution (180 x 180 dpi) is faster and at a higher resolution (720 x 720 dpi) is slower. Print QualityHigh Speed (Text & Graphics) is the fastest, and High Quality Graphics is the slowest. Try changing these settings.

Printing is slow

Printing options may be too complicated,
Paper does not feed correctly
You may not have selected the Paper Source that is suitable for your media type.
When you print High Gloss Film or heavierweight print media, be sure to select Manual Feed as the paper source.

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If you have connected the BJC-620 to your computer and have turned it on, but your computer says it cannot find the printer, you may need to modify your BIOS setup. This section describes the BIOS setups for several computer configurations. Our online services are updated with this type of information as it becomes available. If you are having a unique problem and do not see your computer here, be sure to use our on-line services (Web, BBS, CompuServe). See Getting Help From Canon in Chapter 1 (page 1-3) for details.
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Press CTRL ALT ESC Use Arrow Key to Go to Advanced Select Peripheral Configuration Cursor to Parallel Port Mode Press Enter Select ECP Press FlO to Save and Exit

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Hit F2 to Enter Setup Hit up Arrow Key to Go to Advanced Cursor Down to Integrated Peripherals Cursor Down to Parallel Port Mode Use Gray Plus Key to Select ECP Press Escape Twice Cursor Over to Exit Select Save Changes and Exit

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Go to Device manager Click on the + Sign By Ports Double-click on the ECP Printer Port Select Resource Tab, and Make a Note of the Resources Settings Cancel Out of the LPT Port Properties Remove the ECP Printer Port From Device Manager Restart the Computer and Press the FIO Key (at 2 beeps or any other appropriate prompt) Press Enter, and Enter Again to Acknowledge Openings Messages Select Setup Select Communications Go to the LPT Port and Select the Resource Group that Matches the one Noted in Device Manager (setup 4) ***but without the dma*** Exit and Save, the System will reboot, and should detect and configure a "NON ECP" Printer Port including the Printer

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Press Fl to Enter Setup Arrow to Integrated Peripherals Change PARALLEL PORT MODE to AUTO Press Escape Twice Save and Exit

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Press CTRL ALT S to Enter Setup Select ADVANCED SYSTEM Setup Hardware Configuration Change Parallel Port Mode to "OUTPUT ONLY"

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Press F2 to Enter Setup Select Submenu Select Integrated Peripherals Press Enter Tab to LPT MODE will say "Bi-directional" press +1- to change value to "OUTPUT ONLY" Press Escape Twice Save Changes and Exit
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Press F2 to Enter Setup Hit Right Arrow Key to Go to Advanced Hit Enter Screen Shows Integrated Peripherals, Hit Enter Cursor Down to LPT Mode: Output Only Hit Plus Key to Go to ECP Mode Hit Escape Hit Escape Select Save Changes and Exit Hit Enter Chapter 5
Packard Bell Legend 822 CD
Press Fl to Enter Setup Hit Right Arrow Key to Go to Advanced Hit Enter Screen Shows Integrated Peripherals, Hit Enter Cursor Down to LPT Mode: Compatible Hit Enter Hit Arrow Key to Go to ECP Mode Hit Enter Hit Escape Hit F10 Select Save Changes and Exit Hit Enter

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Bubble jet ink on-demand

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Automatic feed Manual feed
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Maximum thickness of stacked paper: Plain paper Bubble Jet paper Coated paper High resolution paper Transparencies Back print film High gloss film Fabric sheets T-shirt Transfers Greeting cards Brochure paper Thick paper Envelopes

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0.35 in (9 mm) Approximately 100 sheets Approximately 100 sheets Approximately 80 sheets Approximately 80 sheets 50 sheets 50 sheets 1 sheet 1 sheet 1 sheet 1 sheet 1 sheet 1 sheet 15 envelopes (U.S. Commercial number Envelopes 10 or
Letter Legal A4 B5 U.S. Commercial number 10 envelope European DL envelope

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8.5 in x 11 in 8.5 in x 14 in 210mm x 297mm 182mm x 257mm 9.5 in x 4.1 in 220 mm x 110 mm Appendix A

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Coated paper High resolution paper Transparencies (OHP film) Back print film High gloss film T-shirt transfers Fabric sheets Greeting cards Brochure paper Envelopes Canon Coated Paper LC-101 Canon High Resolution Paper HR-101 Canon Transparencies CF-102 Canon Back Print Film BF-102 Canon High Gloss Film HG-101 Canon T-Shirt Transfers TR-101 Fabric Sheet FS-101 Canon Greeting Cards GC-101 Canon Brochure Paper BP-101 U.S. Commercial number 10 or European

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17 to 24 lb (64 to 90 g/m2) with automatic feed 17 to 28 lb (64 to 105 g/m2) with manual feed
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Less than 0.008 in (0.2 mm) High Speed (Text & Grahics) mode High Quality Text mode High Speed (Text & Graphics) mode 300 cps at 10 cpi 205 cps at 10 cpi Approximately 0.7 to 1.3 ppm (8 x 10 inch full coverage of printable are 8 inches (203.2 mm)

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Maximum

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Approximately 100 ms per line at 1/6-in line

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Bi-directional A-2 Specifications

Appendix A

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The shaded portion in the following figure shows the printable area for papers.

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Right Left Top Bottom

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0.25 in 0.25 in 0.33 in 0.28 in
3.4 mm 3.4 mm 8.5 mm 7.11 mm
The shaded portion in the following figure shows the printable area for envelopes.
0.25 in 1.24 in 0.l2 in 0.28 in
6.4 mm 10.4 mm 3.0mm 7.11 mm Appendix A

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64 nozzles for each color
Black Type: Ink color: Number of characters printed: Color Type: Ink color: Number of characters printed:
BJI-201 Bk HG Black Approx. 450 pages in High Quality Text mode (5% coverage) Approx. 800 pages in High Speed (Text & Graphics) mode (5% coverage) BJI-201 C, M, Y Cyan (C), Magenta (M), Yellow (Y) Approx. 210 pages in High Quality Text mode (7.5% coverage for each color) Approx. 300 pages in High Speed (Text & Graphics) mode (7.5% coverage for each color) Appendix A

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8-bit parallel
To receive information regarding the interfa call Canons toll-free Fax Retrieval System 4345 and request the BJC-620 Interface Sp
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Under 45 dB(A) in High Quality and High Speed modes

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Temperature Humidity