Do not push objects of any kind into the slots or openings on the fax as they may touch dangerous voltage points or short out parts. This could result in fire or electric shock. Do not allow small objects (such as pins, paper clips, or staples) to fall into the fax. If something does fall into the fax, unplug it immediately and contact your local authorized Canon dealer or the Canon help line. To avoid spillage in or around the fax, do not eat or drink near it. If you spill liquid or if any substance falls into the fax, unplug the fax immediately and contact your local authorized Canon dealer or the Canon help line. Keep the fax clean. Dust accumulation can prevent the fax from operating properly. Unplug the fax from the wall outlet and refer service to qualified personnel under the following conditions: When the power cord or plug is damaged or frayed. If liquid has spilled into the fax. If the fax has been exposed to rain or water. If the fax does not operate normally when you have followed the instructions in this guide. Adjust only those controls that are covered by the instructions in this guide. Improper adjustment of other controls may result in damage and may require extensive work by a qualified technician to restore the product to normal operation. If the fax has been dropped or the body has been damaged. If the fax exhibits a distinct change in performance, indicating a need for servicing.

I Location

Place the fax on a flat, stable, vibration-free surface. Place the fax in a cool, dry, clean, well ventilated place. Make sure the area is free from dust. Make sure the location is not affected by extreme temperature changes, and always stays between 10 and 32.5C. Make sure the areas relative humidity is always between 20% and 85%. Keep the fax away from direct sunlight. Do not use the fax near water. Make sure that no wet or humid objects come into contact with the fax. Do not use or store the fax outdoors. Do not install the fax near devices that contain magnets or generate magnetic fields, such as speakers. Place the fax near a standard 200-240 V AC power outlet. To ensure reliable operation of the fax and to protect it from overheating, do not block the exhaust vent and never block or cover any openings on the fax by placing it on a bed, sofa, rug, or other similar surface. Do not place the fax in a cupboard or built-in installation, or near a radiator or other heat source unless proper ventilation is provided. Install the fax approximately 10 cm away from walls and other equipment. For the dimensions of the fax, see p. S-1. Do not stack boxes or furniture around the power outlet. Keep the area free so you can reach the outlet quickly. If you notice anything unusual (smoke, strange odors, noises) around the fax, unplug it immediately. Contact your local authorized Canon dealer or the Canon help line. Do not allow anything to rest on the power cord, and do not place the fax where the cord will be walked on. Make sure the cord is not knotted or kinked.

jack, then the other end to the
Connect the handset to the
jack, and place it in its cradle.
Connect an extension phone or an answering machine* to the
You cannot use the extension phone while the fax is using the phone line. Due to the range of specifications, Canon cannot guarantee that all answering machines will be compatible with your fax. If you have connected an external device to your fax, be sure to select the correct receive mode (see Chapter 6). If the extension phone does not have its own power supply, any redial data in the extension phone memory may be lost after an extended fax transmission. * FAX-B820/B822 only.
Connecting the AC power cord ________________
Plug the fax into a 200 - 240 volt AC 50/60 Hz outlet.
Plug the power cord connector into the rear of the fax. Plug the other end of the power cord into a properly grounded AC power outlet.
There is no power switch on the fax. The power is on as long as the fax is plugged in.
Setting the language ___________________________
You need to select the correct language for the LCD display and reports. See pp. 2-2, 2-3 for the buttons on the operation panel.
Press [Start/Copy]. Use [ ] or [ ] to select the preferred language for the LCD display and reports, then press [Start/Copy].
Registration ends and the fax enters standby mode.

Loading paper

Paper guidelines _______________________________
Be sure to load paper of the correct size, weight, and quantity recommended for your fax (see pp. 3-3, S-1). Store all paper wrapped and on a flat surface until ready to use. Keep opened packs in their original packaging, in a cool, dry location. Store paper at 18-24C, 40%-60% relative humidity. To avoid paper jams and poor print quality, do not print on damp, curled, wrinkled, or torn paper. Use cut-sheet paper only, not paper that comes on a roll. Use only paper that has a thickness of between 0.09 and 0.13 mm. Thick paper may damage the BJ cartridge print head. Do not load paper beyond the paper limit mark ( ) on the paper guide. Doing so may cause problems. Also, make sure there are no gaps on either side of the paper stack.

Paper limit mark

No gaps here
Let the paper run out before refilling the multi-purpose tray. Avoid mixing new stock with paper already loaded. Do not leave paper stacked in the multi-purpose tray for long periods of time since it may bend or curl and cause problems. Certain environmental conditions, such as extreme temperatures or humidity, can cause some paper to misfeed in the multi-purpose tray. If you have trouble, feed one sheet at a time. Depending on the density of the printed pages, the ink may need time to dry. Within two or three seconds, the ink becomes smudge-resistant. After drying for several minutes, the ink becomes water-resistant. If your printed page contains a large amount of graphics, the ink on the page may be damp due to the print density. Let the page dry for approx. 30 to 60 seconds. Then remove the page carefully without touching any surfaces. If paper curls after printing, remove it immediately; otherwise paper jams may occur. The platen (a roller inside the fax) may become inked if paper misfeeds. If this happens, clean inside the fax (see p. 9-2).

Loading paper in the multi-purpose tray ______
Squeeze, then slide the paper guide to the left.
Fan a stack of paper, then tap the edge of the stack on a flat surface to even the stack.
Insert the stack face up into the multi-purpose tray a, and align the right edge of the stack with the right side of the multi-purpose tray. Then slide the paper guide b snugly against the left edge of the stack.
Be careful not to press the paper guide strongly against the stack, or the paper will not be fed properly.
Installing the BJ cartridge
The first time you set up your fax, you have to install the BJ cartridge before you can begin receiving and copying documents. For information on replacing the BJ cartridge, see p. 9-5.
Guidelines ______________________________________
Use only a Canon BX-3 Black BJ cartridge in your fax. Store BJ cartridges at room temperature. When the BJ cartridge print head is left exposed, it easily dries out and becomes unusable. To avoid this, follow these recommendations: Keep BJ cartridges in the packaging until you are ready to use them. Never remove the BJ cartridge unless you are going to replace it. Keep the cartridge holder in the home position (on the right side of the fax) when you are not using the fax. The ink in the BJ cartridge is difficult to clean up if spilled. Follow the precautions below when handling the BJ cartridge. Carefully remove packaging from BJ cartridges. Do not attempt to disassemble or refill BJ cartridges. Do not shake or drop BJ cartridges. Replace BJ cartridges after one year of use, even if you have not been alerted to replace it.
If you need to unplug the fax, wait until it returns to standby mode (time and receive mode displayed on the LCD). Otherwise the cartridge holder may not be in its home position; causing the BJ cartridge to remain uncapped and dry out. Store BJ cartridges out of the reach of children. If anyone inadvertently ingests ink, consult a physician immediately. Do not touch the metallic areas on the BJ cartridge.
Do not touch these metallic areas.
Installing the BJ cartridge in your fax_________
When a BJ cartridge is not installed in your fax, PUT IN CARTRIDGE is displayed on the LCD.
Make sure the fax is plugged in. Load the paper in the multi-purpose tray. Open the printer cover by gently pulling it towards you (see p. 1-2). Raise the cartridge lock lever on the cartridge holder.
Remove the BJ cartridge from its package, then remove the orange protective cap a and tape b.
Discard the cap and tape. Never attempt to reattach them to the BJ cartridge print head.
Align the slot in the cartridge with the yellow post in the fax, and with the label facing outwards, insert the BJ cartridge into the cartridge holder. Lower the cartridge lock lever until you hear a click to lock the cartridge in place.

Registering the access type and the outside line access number ____________________________
See pp. 2-2, 2-3 for the buttons on the operation panel.
] to select R-KEY SETTING.

] to select PBX.

HOOKING
] to select the access line type for the switching system.
You can select PREFIX or HOOKING.
If you selected HOOKING, proceed to step 7. 6
If you chose PREFIX in step 5: Enter the outside line access number (up to 19 digits) using the numeric buttons and then press [Redial/Pause].

TEL= 123456P

Registration ends and the fax returns to standby mode.
Registering sender information
Personalizing your fax _________________________
I Identifying your documents
When sending a document, you can have your fax number and your name (known as your ID), and the sending date and time printed out by the receiving fax machine. This information is called your TTI (Transmit Terminal Identification) and appears at the top of the faxed document in small type. By identifying the documents you send, the receiving party will be able to recognize your fax messages at a glance. The illustration below shows a sample document with the identifying information.
27/12/2003 10:12 FAX CANON CANON CANADA 001

The page number

THE SLEREXE COMPANY LIMITED
SAPORS LANEBOOLEDORSETBH25 8ER
TELEPHONE BOOLE (945 13) 51617 FAX 123456

Our Ref. 350/PJC/EAC

The name of the party who is receiving the document Your name or company name Your fax/telephone number TELEPHONE # MARK (You can select TEL or FAX, see p. 8-2.) The date and time you sent the document
The top line includes the name of the receiving party if you send the document using one-touch speed dialing or coded speed dialing and you registered the partys name.
Setting the date and time______________________
The date and time appear on the LCD as well as on the documents you send.

Registering one-touch speed dialing numbers and names
The quickest way to dial a fax number is to use one-touch speed dialing. This allows you to dial a number by pressing a single button. Before you can use one-touch speed dialing, you must register the receiving number with your fax. You can also register the name of the party and a voice tag; the name appears on the printout of the one-touch speed dialing list.
Press [Function]. Use [ ] or [ ] to select TEL REGISTRATION.

1-TOUCH SPD DIAL 3

Use [ ] or [ ] to select the number of the one-touch speed dialing button (01-09) under which you want to register the number.
If a number is already registered under this one-touch speed dialing button, the number is displayed on the LCD.
Enter the partys number (up to 50 digits) using the numeric buttons.

03= 2 50xxx_

Press [Start/Copy] to register the number.
Enter the party's name (up to 16 letters) using the numeric buttons (see pp. 2-4, 2-5).
Press [Start/Copy] to register the name.
To delete the name and number registered under the one-touch speed dialing button, press [Clear] and [Start/Copy] after you perform steps 1 to 4 above.
Register the partys voice tag for UCanTalk.
See Registering UCanTalk voice tags, p. 2-15. The fax asks you if you want to register the voice tag. YES=( ) NO=(#)
Press [ ] or [#] to select YES or NO.
If you selected NO in step 7, proceed to step 9. If you selected YES in step 7: After a tone, speak the partys name into the microphone.
The fax asks you to speak the partys name again.
After a tone, speak into the microphone again.
To assign additional one-touch speed dialing numbers, start from step 4. To finish, press [Stop].
If voice tag registration fails three consecutive times, registration will end. If this happens, start again from step 4.
Registering coded speed dialing numbers and names
Use coded speed dialing to dial a fax number at the press of three buttons. A fax/telephone number can be registered under each two-digit speed dialing code and you can register up to 70 locations. You can also register the name of the party and a voice tag; the name appears on the printout of the coded speed dialing list.

1-TOUCH SPD DIAL

] to select CODED SPEED DIAL.

Use [ ] or [ number.

] to select the two-digit code (01-70) under which you want to register the
If a number is already registered under this coded speed dialing code, the number is displayed on the LCD. 5
Enter the partys number and name the same way you registered them for one-touch speed dialing.

To use this feature you must first register numbers for one-touch speed dialing (see pp. 2-12, 213) or coded speed dialing (see p. 2-14).
See Loading documents, p. 3-2. You can set the scanning resolution and the contrast (see p. 5-1).
Press the one-touch speed dialing button under which the number you wish to fax is registered.
-orPress [Coded Dial/Directory] and enter the appropriate two-digit coded speed dialing code.
The registered name and number appear. If you make a mistake, press [Stop]. Then press the correct one-touch speed dialing button or press [Coded Dial/Directory] and re-enter the code. 39 xx xx

The fax begins sending.

Sending a document using directory dialing __
This feature is convenient when you know the other partys name but cannot recall the one-touch speed dialing button or the code for coded speed dialing where the number is registered. This procedure can also be used to look up the other partys name and retrieve the number for dialing.
Press [Coded Dial/Directory] twice.

DIRECTORY DIAL

Press a numeric button to enter the first letter of the name of the party you are searching for.

01 Canon CANADA

Press [ ] or [ group.
] to display the other names and numbers registered for the button letter
The names for one-touch speed dialing numbers are prefixed with two digits and the names for coded speed dialing numbers are prefixed with an asterisk ( ) and two digits. When you reach the last name and number registered for the letter group, you will return to the first name and number in the group. If the LCD does not change after you press [ ] or [ ], this means only one name and number is registered for the button you just pressed. Press [Redial/Pause] to switch between the name and number on the LCD. 5
With the telephone number you want to dial displayed, press [Start/Copy] to start the document transmission.
Sending a document using UCanTalk__________
To use this feature you must first register the voice tags for UCanTalk (see p. 2-15).
Press [UCanTalk]. Then, after the tone, speak the voice tag into the microphone.
The registered name will be displayed on the LCD. CANON
With the partys name you wish to dial displayed, press [Start/Copy] to start the document transmission.
If the AUTO VOICE DIAL setting is set to ON, the fax automatically starts dialing (see p. 8-2). Once connected, press [Start/Copy] to start the document transmission. If the displayed partys name is not what you are searching for, press [Stop] to cancel the procedure, and re-start from step 2.
If an error occurs every time you speak into the microphone, re-register the voice tag and try again (see pp. 2-12 to 2-16).

Special dialing

Sending a document using caller history _____
If the CALLER ID setting is set to ON, the callers name and phone/fax number appear on the LCD when you receive a call (see p. 8-6). The fax keeps up to 20 latest caller IDs in memory.

* FAX-B820/B822 only.

When you hear the fax call ring pattern (double ring): After the fax rings, it receives the document automatically.
USING TAM MODE (FAX-B840 only)
Recording the outgoing message
Before you use the built-in answering machine (TAM), you must record an outgoing message. Use the microphone on the operation panel to record your outgoing message. Only one outgoing message, no longer than 20 seconds, can be recorded.
You cannot receive documents while you are recording a message or voice memo. Also, the Caller ID function (see p.6-6) may not work properly.
Types of messages that can be recorded _____
OUTGOING MESSAGE: ALT OUTGOING MSG: Answering machine message Answering message only, used when the recording time is set to 0, the memory is full, or PLAY MESSAGE is selected when the call is disconnected (see pp. 6-6, 6-7). Caller cannot leave a message. See p. 7-6. Message played when the Fax/Tel mode is set. The fax receives documents automatically and only rings for voice calls. Message played when any new telephone messages are forwarded to a forwarding number.
VOICE MEMO: FAXTEL MESSAGE: FORWARDING MSG:
Recording the outgoing message______________
To record another type of message, select the type of message you want to record in step 3, and then follow the procedure below to record it.
Press [Function]. Use [ ] or [ ] to select MSG REGISTRATION.
] to select OUTGOING MESSAGE.
You can record an alternative outgoing message, fax/telephone switching message or forwarding message by selecting the appropriate message above and then continuing on to steps 4 and 5. 4
Press [Record] and speak into the microphone to record your outgoing message.
The remaining recording time is displayed on the LCD.
-orPress [Start/Copy], use [ ] or [ ] to select RECORD and press [Start/Copy] again. Then speak into the microphone to record your outgoing message.

TIME LEFT 5 19

Press [Stop] twice when recording is finished.
You cannot delete the OUTGOING MESSAGE. To record a new outgoing message, repeat steps 1 to 5 above. The old outgoing message will be automatically deleted when you record your new message.

Setting TAM MODE

Setting TAM MODE allows you to receive telephone messages (ICM) and fax transmissions while the fax is unattended. When you cancel TAM MODE, any new telephone messages will be played automatically.

Press [TAM Mode] to set TAM MODE.
When you set TAM MODE, the TAM LED lights up and the outgoing message is played. When you cancel TAM MODE, the TAM LED switches off. If you have any new telephone messages, the messages are played automatically. To cancel TAM MODE, press [TAM Mode] again. 15:00 :00
NO OGM is displayed on the LCD when no outgoing message has been recorded. You must record an outgoing message before you can set TAM MODE (see p. 7-1). A maximum of 55 messages, including an outgoing message, alternative message, voice memos, Fax/Tel message and forwarding message, with a total maximum recording time of 10 minutes can be recorded. You can set a maximum recording time of 120 seconds for each telephone message (see p. 7-3). If you have any new telephone messages, the TAM LED blinks and the number of messages appears on the LCD. The day and time when the telephone message was recorded, the number of telephone messages and the number of the message being played (ICM No.) are displayed whenever a message is played.
When TAM MODE is set and a call is received, the fax will respond as described below.
The fax will ring 2 or 5 times, when TOLL SAVER is set to ON, depending on whether there are any telephone messages (see p. 7-5).
When TOLL SAVER is set to OFF, you can specify the number of times the fax will ring.
The outgoing message is played to the other party. If the other party sends a fax after they leave a message, or if the call is a fax call, the fax is received automatically.
When the fax is set to MANUAL MODE and MAN/AUTO SWITCH has been set to OFF (see p.8-4), TAM MODE will be activated if the fax rings 15 times and the call is not answered (only when an outgoing message has been recorded). When the call is disconnected, the fax returns to MANUAL MODE.
Setting the recording time for a telephone message ________________________________________
] to select TAM SETTINGS.

30 SECONDS

] to select the recording time.
The recording time can be set to 0, 30, 60 or 120 seconds.
Setting ends and the fax returns to standby mode. When the recording time is set to 0, the alternative outgoing message is played. If an alternative outgoing message has not been recorded, the outgoing message is played. In this case, there will be no beep after the message is played and the caller will not be able to leave a message.
Setting TAM MONITOR _________________________
TAM MONITOR allows you to screen all incoming calls.
To use this feature, LINE MONITOR VOL (see p. 8-2) must be set to a setting other than 0. If LINE MONITOR VOL is set to 0, you will not be able to hear any incoming messages as they are being recorded.

MESSAGE LENGTH

] to select TAM MONITOR.

] to select ON.

You must register a forwarding number and set TAM MODE before you can use this feature. Remote control cannot be used to set this feature unless a forwarding number has been registered. If you set FWD SETTINGS to ON when a forwarding message has not been recorded, you will hear a tone instead of a forwarding message when telephone messages are forwarded.
Setting the forwarding number ________________

MESSAGE LENGTH 3

] to select FWD SETTINGS.

TEL= 5

Use the numeric buttons to enter the forwarding number.
A maximum of 40 digits can be entered.
Setting the number of redial times ____________
Follow steps 1 to 3 on p. 7-12. Use [ ] or [ ] to select ON.

FWD TEL NUMBER

Use the numeric buttons to enter the number of redial times. Press [Start/Copy] twice.
Use the numeric buttons to enter the redial interval. Press [Start/Copy].
Setting PIN ENTRY _____________________________
If you set PIN ENTRY setting to ON, it becomes necessary to enter a password when you use forwarding feature (see p. 7-15).

] to select PIN ENTRY.

When a forwarded call is received
When FWD SETTINGS is set to ON, telephone messages recorded when the fax is set to TAM MODE will be automatically forwarded to a registered forwarding number.
A call is received at the forwarding number. When you answer the phone you will hear your forwarding message. Press [#] while the forwarding message is playing.
If you have not set a forwarding message, press [#] when you hear the tone.
Enter your password when you hear the beeps.
When PIN ENTRY is set to OFF (see p. 7-14), step 4 is not required. If you enter an invalid password, you will hear an error tone. If you enter two invalid passwords consecutively, the call will be disconnected.
Any new telephone messages will be played. When playback ends, it will be possible to use the remote control features. For the remote control features, see pp. 7-10 to 7-11. Hang up the handset when you have finished.
When forwarding is not possible: You can set the fax to redial the forwarding number a certain number of times at specified intervals when forwarding is not possible, such as at times when the forwarding number is busy or the phone is unattended. If forwarding is still not possible after the fax redials the forwarding number the specified number of times, the forwarding setting will be temporarily canceled. However, the fax will dial the forwarding number again when any new telephone messages are received. After any recorded messages have finished playing, if you do not enter a remote command, the call will be disconnected.

PIN ENTRY TAM MONITOR

CALLER ID

CALLER ID ANONYMOUS*

Determine if the fax displays the caller's name and phone/fax number when receiving a call. Allows you to reject anonymous calls. REJECTION METHOD: Set the way the fax rejects calls. Allows you to reject calls from specific numbers. NUMBER TO REJECT (00-09) : Set the phone/fax numbers to be rejected. A maximum of 20 digits can be entered. REJECTION METHOD: Set the way the fax rejects calls. Allows you to reject out-of-area calls. REJECTION METHOD: Set the way the fax rejects calls. Determine if the fax stores the phone/fax numbers for rejected calls.
ON/OFF ON/OFF DISCONNECT/ PLAY MESSAGE ON/OFF _ DISCONNECT/ PLAY MESSAGE ON/OFF DISCONNECT/ PLAY MESSAGE YES/NO

SELECTIVE*

OUT OF AREA*
SHOW IN HISTORY?* * FAX-B840 only.

Activity reports

Your fax keeps track of most of its sending and receiving operations. These operations can be printed out in the form of activity reports that can help you check the dates and times of fax transmissions and whether or not each transaction was successful.
How to print a report___________________________
Depending on the type of report, you can have the fax print the report automatically, or you can print it directly. The TX report, RX report, MULTI TX/RX report, and Memory clear report (see p. 9-18) can only be printed automatically. See REPORT SETTINGS (p. 8-3) on how and when reports are printed automatically.
Press [Function]. Press [Report].
] or [ ] to display the type of report you want to print.
You can select ACTIVITY REPORT, 1-TOUCH LIST, CODED DIAL LIST, or USER DATA LIST.
Activity report __________________________________
Summarizes the information for the sending and receiving activities of your fax after 20 transactions. For automatic printing, see ACTIVITY REPORT, p. 8-3. Transactions in an activity report are listed chronologically.
One-touch speed dialing list ___________________
Lists the numbers and names registered under one-touch speed dialing buttons.
Coded speed dialing list _______________________
Lists the numbers and names registered under coded speed dialing codes.
Users data list _________________________________

Receiving problems

Cannot receive a document automatically. The fax may not be set to receive automatically. For the fax to receive documents automatically, the receive mode must be set to FAX ONLY MODE, FAX/TEL AUTO SW (Fax/Tel mode), NET SWITCH, ANS.MACHINE MODE* (see Chapter 6), or TAM MODE** must be set (see Chapter 7). If you have set ANS.MACHINE MODE*, check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see p. 6-4). The fax may have a document stored in memory. Print out any documents stored in memory (see p. 5-14). An error may have occurred during reception. Check the LCD for an error message (see p. 9-14). Print an activity report and check for an error (see p. 8-7). The multi-purpose tray may be empty. Make sure paper is loaded in the multi-purpose tray (see p. 1-7). The telephone line may not be connected properly. Make sure all line connections are secure (see pp. 1-4,1-5).
* FAX-B820/B822 only. ** FAX-B840 only.
The fax does not switch automatically between telephone and fax reception. The fax may not be set to switch automatically between telephone and fax reception. For the fax to switch automatically, the receive mode must be set to FAX/TEL AUTO SW (Fax/Tel mode) or ANS.MACHINE MODE* (see Chapter 6), or TAM MODE** must be set (see Chapter 7). If you have set ANS.MACHINE MODE*, check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see p. 6-4). The fax may have a document stored in memory. Print out any documents stored in memory (see p. 5-14). An error may have occurred during reception. Check the LCD for an error message (see p. 9-14). Print an activity report and check for an error (see p. 8-7). The multi-purpose tray may be empty. Make sure paper is loaded in the multi-purpose tray (see p. 1-7). The sending fax machine may not send the CNG signal that tells the fax that the incoming signal is a fax. Some fax machines cannot send the CNG signal that tells your fax the incoming call is from a fax machine. In such cases, you will have to receive the document manually (see p. 6-4).
Cannot receive a document manually. You may have disconnected the call by pressing [Start/Copy] or dialing the remote receiving ID after hanging up. Always press [Start/Copy] or dial the remote receiving ID before hanging up the handset, otherwise you will disconnect the call (see p. 6-4). The remote receiving ID may be incorrect. Make sure you dialed the correct remote receiving ID (see p. 6-4). Print quality is poor. You may not be using the correct type of paper. Make sure you load paper that meets the paper requirements for the fax (see p. 3-3). The BJ cartridge print head may need cleaning. Clean the BJ cartridge print head if necessary (see p. 9-5). The sending fax machine may not be functioning properly. The sending fax machine usually determines the quality of the document. Call the sender and have them make sure their fax machine is functioning properly. Error Correction Mode (ECM) may be disabled. Make sure ECM is on (see ECM RX, p. 8-4).

General problems ______________________________
The fax has no power. The power cord may not be plugged in securely. Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 15). If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on. The power cord may not be supplying power. Check the power cord by substituting with another. The fax will not print reports. The BJ cartridge may need to be replaced. Determine if the problem is with the BJ cartridge and replace if necessary (see p. 9-5). Nothing appears on the LCD. The power cord may not be plugged in securely. Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 15). If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on. If the LCD remains blank, unplug the fax, wait five seconds, then plug it in again.

LCD messages

The following messages are displayed on the LCD when the fax is performing a function or encounters an error.

Message

AUTO REDIAL
The fax is waiting to redial the receiving number because the line was busy or the receiving party did not answer when you tried to send the document. The telephone number you dialed is busy. The fax number dialed was incorrect. The other partys fax machine is not working. The other party is not using a G3 machine.

Action

Wait for the fax to automatically redial the number. If you want to cancel automatic redialing, press [Stop] (see p. 5-9). Try sending the document at a later time. Check the fax number and dial again. Contact the other party and have them check their fax machine. Contact the other party and ask them to send or receive the document using a G3 machine. Set your fax to the setting that matches your telephone line (see p. 2-6). Contact the receiving party and have them check their fax machine. You can try to send the document using manual sending (see p. 5-4). For longdistance call, add pauses to the registered number (see p. 5-8). Clear the paper jam or whatever is obstructing the cartridge holder and then press [Stop] and start again. Do not attempt to move the cartridge holder manually.

BUSY/NO SIGNAL

The touch tone/rotary pulse setting on your fax is incorrect. The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempts).

During a power failure _________________________
The following restrictions apply to the function of the fax during a power failure or while the power is turned off: You cannot use the fax to make telephone calls. Also if your fax is connected to a telephone, you may not be able to make telephone calls. You cannot send, receive, or copy documents. You can receive voice calls only if a telephone, or an extension phone is connected to your fax.
Memory clear report ___________________________
If you experience a power failure, the documents in the fax memory will be lost. As soon as power is restored to the fax, it will automatically print out a list of documents that were stored in the memory at the time of the power failure.
If the cartridge is empty or there is no paper in the multi-purpose tray when power is restored, the memory clear report will not be printed even after the cartridge is replaced or paper is loaded.
* TAM messages are also saved if the power fails.

Specifications

Scanning sheet size: Width: Max. 216 mm Min. 148 mm Height: Max. 700 mm Min. 105 mm Thickness: Max. 0.13 mm Min. 0.06 mm Width: A4: 208 mm Width: 203 mm G3 ECM MMR: Approx. 6 seconds* Horizontal: 8.00 dots/mm Vertical Standard: 3.85 lines/mm Vertical Fine: 7.70 lines/mm Bubble Jet printing Maximum: 50 sheets (75 g/m2) Plain cut sheet paper (A4/Letter/Legal) Paper weight: 64 g/m2 to 90 g/m2 Paper thickness: 0.09 mm to 0.13 mm Up to 120 A4-size pages* (standard resolution) One-touch speed dialing (Registration for 9 numbers) Coded speed dialing (Registration for 70 numbers) Canon BX-3 Black BJ cartridge Capacity: 900 pages* 200-240V/50-60Hz Standby: Approx. 3.2 W Operation: Approx. 8.7 W, maximum 33.1 W Temperature: 10C to 32.5C Humidity: 20% to 85% RH 366 mm (W) 381 mm (D) 265 mm (H) (including trays) Approx. 3.7 kg (with handset)
Effective scanning size: Effective printing size: Transmission time: Scanning line density:
Recording method: Paper tray capacity: Paper type:
Image memory: Auto dial functions: Ink cartridge: Cartridge: Power source: Power consumption: Operating environment: Dimensions: Weight:
Specifications are subject to change without notice.
* Based on the Canon FAX Standard Chart No.1, Standard mode.
(extension phone) jack 1-5 (handset) jack 1-4 (telephone line) jack 1-4 Buttons 2-2, 2-3 (See also individual button names) cursor 2-3, 2-5 numeric 2-2, 2-4 one-touch speed dialing 2-2 Rewind/Forward 2-2, 7-8 scroll 2-3, 8-1 special function 2-2 BX-3 Black BJ cartridge 1-1, 1-8 list (See Coded speed dialing list) registering numbers and names for 2-14 sending a document using 5-5 Coded speed dialing list description 8-8 printing 8-7 Components attaching 1-3 main 2-1 Connecting AC power cord 1-5 answering machine 1-4 extension phone 1-4 external devices 1-4 handset 1-4 telephone 1-5 telephone line 1-4 Connector, power cord 1-5 Contrast, setting scanning 5-1 Copying documents 4-1 problems 9-12 setting scanning contrast 5-1 Cord, power 1-5 Correcting mistakes 2-5 Cursor buttons 2-3, 2-5 Customer support v

FAX-B820/B822/B840

REVISION 0
FAX-B820 FAX-B820 FAX-B820 FAX-B820 FAX-B822 FAX-B822 FAX-B822 FAX-B822 FAX-B840 FAX-B840 FAX-B840 FAX-B840 H12-4163 H12-4168 H12-4172 H12-4174 H12-4160 H12-4173 H12-4177 H12-4178 H12-4143 H12-4148 H12-4152 H12-4153 230V 230V 230V 230V 230V 230V 230V 230V 230V 230V 230V 230V EU SA CHN AE EU AUS AE CHN EU SA CHN AUS

JUNE 2004

COPYRIGHT 2004 CANON INC.

HY8-30B6-000

CANON FAX-B820/B822/B840 JUNE 2004
Application This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of products. This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does not apply to your locality. Corrections This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products. When changes occur in applicable products or in the content of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual, Canon will issue a new editions of this manual. The following paragraph does not apply to any countries where such provisions are inconsistent with local law. Trademarks The product names and company names described in this manual are the registered trademarks of the individual companies. Copyright This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied, reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc. Copyright 2004 by Canon Inc. CANON INC. InkJet FAX Quality Assurance Dept. 5-1 Hakusan 7-Chome, Toride-city, Ibaraki 302-8501, Japan
DTP System The data contained on this manual were created using Windows 2000 computers. Document creation and page layout were performed using Adobe PageMaker 6.5. Logos and illustrations were created using Adobe Illustrator 9.0J.

I. CONTENTS

1. ILLUSTRATION INDEX 2. PARTS LAYOUT & PARTS LIST 3. NUMERICAL INDEX

II. ABOUT THIS MANUAL

1. ILLUSTRATION INDEX
For illustration index, the parts layout illustrations in this parts catalog are listed in abbreviated form in order of illustration number to identify the pages they appear on. To find an illustration of a part, see the ILLUSTRATION INDEX. c) RANK The service parts with N in the RANK column are order parts. d) QTY The QTY column gives the number of parts in the corresponding components layout illustration. e) DESCRIPTION The DESCRIPTION column gives the part names in English. To order a part, indicate the part name, too.
2. PARTS LAYOUT & PARTS LIST Parts layout illustration
a) Parts search Find a part from the parts layout illustration and find its key number from the parts list to identify the part number and name. Further, screws, nuts, washers, grip rings, pins and spacers are mentioned in the parts list. Note: If parts have the same or similar shape but different specifications, their key number is assigned to several part numbers and names in the parts list. b) Parts replacement procedure The parts layout illustrations are arranged according to the disassembly procedure of the product. When a unit in the illustration can be disassemble further, a reference illustration page of the disassembly will be included. The letters ( A , B etc.) in the illustration indicate the connection locations of cables and screws.

3. NUMERICAL INDEX

All the parts listed in this parts catalog are arranged in order of part number. You can identify part locations and names from the NUMERICAL INDEX.

Parts list

a) FIGURE & KEY No. The FIGURE & KEY No. column corresponds to the key numbers assigned to the parts in the parts layout illustration. It also corresponds to the part locations printed on the PC board. b) PART NUMBER The PART NUMBER column gives the part numbers corresponding to the key numbers. To order a part, indicate the part number clearly. Note: Parts marked NPN are not service parts.
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FAX-B820/B822/B840 1.ILLUSTRATION INDEX

FIGURE 1

PACKAGE CONTENTS

See Page 2-1

FIGURE 2

See Page 2-3

FIGURE 3

BOTTOM COVER, NCU, PSU

See Page 2-5

FIGURE 4

PRINTER, CS, SCNT, ASF

See Page 2-7

FIGURE 5

See Page 2-9

FIGURE 6

CARRIAGE SECTION

See Page 2-11
FAX-B820/B822/B840 2.PARTS LAYOUT & PARTS LIST
2. PARTS LAYOUT & PARTS LIST
FIGURE 1 PACKAGE CONTENTS

FIGURE & KEY No.

PART No.
HC1-2069-000 HC1-2179-000 HT7-0001-000 HT7-0002-000 HT7-0003-000 HT7-0005-000 HT7-0009-000 HT7-0014-000 HT7-0015-000

R Q A T N Y K

DESCRIPTION

REMARKS

1 TRAY, PAPER 1 ADDRESS LABEL N N N N N N N 1 USERS GUIDE (ENGLISH) 1 USERS GUIDE (MODELE FRANCE) 1 USERS GUIDE (DEUTSCH) 1 USERS GUIDE (ENGLISH) 1 USERS GUIDE (ENGLISH) 1 USERS GUIDE CZ/HU/PL/SI/HR/RO 1 USERGUIDE (PU/UA/EE/LV/LT) 1 INK CARTRIDGE 1 CORD HANDSET 1 HANDSET UNIT 1 CORD, POWER 1 CORD, MODULAR 1 CORD, MODULAR AUS AE CHN EU FAX-B820(SA)/ B822(AUS)/B840(SA) EU FAX-B820(EU) AUS AE FAX-B840(EU) CHN FAX-B820(EU)/B840(EU) FAX-B820(EU)/B840(EU)
NPN HK1-0386-000 HM1-0882-000 NPN HH2-2851-000 HH2-3023-000

FIGURE 2 COVER

HC1-2068-000 HC1-2073-000 HL1-0480-000 HL1-0481-000 HC1-2114-000 HC1-2118-000 HC1-2120-000 HC1-2116-000 HC1-2082-000 HK1-0381-000 HM1-0885-000 HM1-0887-000 HM1-0917-000 HM1-0918-000 HM1-0919-000 HM1-0924-000 HM1-0925-000 HM1-0926-000 HM1-0929-000
1 CRADLE, HANDSET 1 SWITCH, HOOK 1 DOCUMENT TRAY UNIT 1 COVER, UPPER UNIT 1 DOCUMENT GUIDE 1 DOCUMENT SLIDER 1 BRIDGE DOCUMENT LEFT 1 BRIDGE DOCUMENT RIGHT N 1 COVER, PANEL CABLE 1 CABLE, FLAT, OPCNT-SCNT 1 OPERATION PANEL UNIT 1 OPERATION PANEL UNIT 1 OPERATION PANEL UNIT 1 OPERATION PANEL UNIT 1 OPERATION PANEL UNIT 1 OPERATION PANEL UNIT 1 OPERATION PANEL UNIT 1 OPERATION PANEL UNIT 1 OPERATION PANEL UNIT 1 FRONT COVER ASSY 1 OPCNT BOARD ASSY 1 OPCNT BOARD ASSY 1 COVER, PANEL 1 COVER, PANEL 1 COVER, PANEL 1 COVER, PANEL 1 COVER, PANEL 1 COVER, PANEL 1 COVER, PANEL N 1 COVER, PANEL 1 COVER, PANEL N 1 COVER, RIGHT FAX-B820/B822 FAX-B840 FAX-B840(EU SA) EU SA FAX-B840(CHN) FAX-B820(CHN) FAX-B840(AUS) FAX-B820(AE) FAX-B820(CHN) FAX-B822(AUS AE) FAX-B822(EU) FAX-B820(EU SA) FAX-B840(EU SA) FAX-B840(CHN) FAX-B820(CHN) FAX-B822(CHN) FAX-B840(AE) FAX-B822(AUS AE) FAX-B840(AUS) FAX-B822(EU)
HL1-0482-000 HM1-0907-000 HM1-0910-000
HC1-2083-000 HC1-2084-000 HC1-2217-000 HC1-2218-000 HC1-2224-000 HC1-2225-000 HC1-2245-000 HC1-2246-000 HC1-2768-000

HC1-2079-000

FIGURE 3 BOTTOM COVER, NCU, PSU
HM1-0914-000 HM1-1013-000 HM1-1015-000 HM1-1017-000

EU SA AUS

1 NCU BOARD ASSY 1 NCU BOARD ASSY 1 NCU BOARD ASSY 1 NCU BOARD ASSY 1 CABLE, FLAT, NCU-SCNT 1 SPEAKER 1 ABSORBER, WASTE INK ABSORBER, WASTE INK POWER SUPPLY UNIT 1 COVER, BOTTM UNIT

AE CHN

HK1-0380-000 HK1-0400-000 HC1-2163-000 HC1-2162-000 HK1-0387-000 HL1-0473-000
FIGURE 4 PRINTER, CS, SCNT, ASF

IC10 7

HC1-2169-000 HM1-0890-000 HM1-0886-000 HC1-2065-000 HC1-2170-000 HM1-0902-000 HM1-0909-000 HM1-0912-000

1 ASF UNIT

1 COVER, ROLLER
1 GEAR PLATE UNIT 1 ACTUATOR, DS 1 HOLDER, DS ACTUATOR 1 CS HOLDER UNIT 1 SCNT BOARD ASSY 1 SCNT BOARD ASSY 1 PRINTER ASSY 1 SCREW, M3 STEP 1 CS PENDULUM UNIT 1 SPRING, CS PRESSURE 1 CARRIGE UNIT 1 PURGE UNIT 1 SUPR HOLDER UNIT 1 SPRING, CS LIFT 1 CONTACT SENSOR UNIT 1 IC, MX23C8100-10G-XX, MASK-ROM FAX-B820/B822 FAX-B840

16 IC3

HM1-0893-000 HC1-2133-000 HL1-0475-000 HU1-2137-000 HM1-0896-000 HM1-0901-000 HM1-0888-000 HU1-2138-000 HM1-0884-000 HK1-0389-000

FIGURE 5 ASF

FIGURE 6 CARRIAGE SECTION
FAX-B820/B822/B840 3.NUMERICAL INDEX
PART FIGURE & NUMBER KEY No.
HC1-2065-000 HC1-2068-000 HC1-2069-000 HC1-2073-000 HC1-2079-000 HC1-2082-000 HC1-2083-000 HC1-2084-000 HC1-2114-000 HC1-2116-000 HC1-2118-000 HC1-2120-000 HC1-2133-000 HC1-2162-000 HC1-2163-000 HC1-2169-000 HC1-2170-000 HC1-2179-000 HC1-2217-000 HC1-2218-000 HC1-2224-000 HC1-2225-000 HC1-2245-000 HC1-2246-000 HC1-2768-000 HH2-2851-000 HH2-3023-000 HK1-0380-000 HK1-0381-000 HK1-0386-000 HK1-0387-000 HK1-0389-000 HK1-0400-000 HL1-0473-000 HL1-0475-000 HL1-0480-000 HL1-0481-000 HL1-0482-000 HM1-0882-000 HM1-0884-000 HM1-0885-000 HM1-0886-000 HM1-0887-000 HM1-0888-000 HM1-0890-000 HM1-0893-000 HM1-0896-000 HM1-0901-000 HM1-0902-000 HM1-0907-000 HM1-0909-000 HM1-0910-000 HM1-0912-6 IC13 7
ACTUATOR, DS CRADLE, HANDSET TRAY, PAPER SWITCH, HOOK COVER, RIGHT COVER, PANEL CABLE COVER, PANEL COVER, PANEL DOCUMENT GUIDE BRIDGE DOCUMENT RIGHT DOCUMENT SLIDER BRIDGE DOCUMENT LEFT SCREW, M3 STEP ABSORBER, WASTE INK 1 ABSORBER, WASTE INK 2 COVER, ROLLER HOLDER, DS ACTUATOR ADDRESS LABEL COVER, PANEL COVER, PANEL COVER, PANEL COVER, PANEL COVER, PANEL COVER, PANEL COVER, PANEL CORD, MODULAR CORD, MODULAR CABLE, FLAT, NCU-SCNT CABLE, FLAT, OPCNT-SCNT CORD HANDSET POWER SUPPLY UNIT IC, MX23C8100-10G-XX, MASK-ROM SPEAKER COVER, BOTTM UNIT CS PENDULUM UNIT DOCUMENT TRAY UNIT COVER, UPPER UNIT FRONT COVER ASSY HANDSET UNIT CONTACT SENSOR UNIT OPERATION PANEL UNIT GEAR PLATE UNIT OPERATION PANEL UNIT SUPR HOLDER UNIT ASF UNIT PRINTER ASSY CARRIGE UNIT PURGE UNIT CS HOLDER UNIT OPCNT BOARD ASSY SCNT BOARD ASSY OPCNT BOARD ASSY SCNT BOARD ASSY