default document or fax menu TX/RX NO.

TX RX Ex: ADF

LCD ECM
A number preceded by an arrow and enclosed in parenthesis references a page number (p.) or page numbers (pp.) that contain more information on the topic of the previous sentence. A setting that remains in effect unless you change it. The original sheet(s) of paper you send or receive with your FAX. A list of settings from which you select an item to set up or change. A menu has a title which appears in the LCD. Transaction number. When you send or receive a document, your FAX automatically assigns the document a unique transaction number. A transaction number is a four-digit number that will help you keep track of documents you send and receive. Denotes Sending. Denotes Receiving. Example of a message or setting displayed in the LCD. Automatic Document Feeder. The device on your FAX that automatically feeds a document into the unit for faxing and copying. Liquid Crystal Display. The display on the operation panel that displays messages and settings. Error Correction Mode. The ability of your FAX to reduce system and line errors when sending to or receiving from a fax machine with ECM capability. Group 3. A system that uses encoding schemes to transmit image data while reducing the amount of data that needs to be transmitted, thus reducing transmission time. International Telecommunications Union-Telecommunications Sector. A committee created to set international standards for telecommunications.

ITU-TS

Customer Support
Your FAX is designed with the latest technology to provide trouble-free operation. If you encounter a problem with the units operation, try to solve it by using the information in Chapter 13. If you cannot solve the problem or if you think your FAX needs servicing, contact your local authorised Canon dealer or the Canon help line.
In addition, this guide uses distinctive typefaces to identify buttons and information in the LCD: The buttons you press appear in this typeface: Stop. Information in the LCD appears in this typeface: USER SETTINGS.
Important Safety Instructions
Read these safety instructions thoroughly before using your FAX.

Do not stack boxes or furniture around the power outlet. Keep the area free so you can reach the outlet quickly. If you notice anything unusual (smoke, strange odours, noises) around the FAX, unplug the unit immediately. Contact your local authorised Canon dealer or the Canon help line. Do not allow anything to rest on the power cord, and do not place the unit where the cord will be walked on. Make sure the cord is not knotted or kinked.

I Power Supply

During electrical storms, disconnect the power cord from the power outlet. (Please note that any documents stored in the FAXs memory will be deleted when you unplug the unit.) Whenever you unplug the FAX, wait at least five seconds before you plug it in again. Do not plug the FAX into an uninterruptible power supply (UPS).
This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities, please move away from this product and consult your doctor.

Chapter 2

Setting Up
Unpacking the FAX...2-2 Removing Shipping Materials...2-4 Assembling the FAX...2-5 Making Connections...2-6 Connecting the Telephone Line Cord and External Devices.2-6 Connecting the Power Cord..2-8 Main Components of the FAX...2-9 Operation Panel...2-10 Special Function Buttons...2-10 Installing the Toner Cartridge...2-11 Loading Paper....2-14 Testing the FAX....2-16

Unpacking the FAX

Before unpacking your FAX, be sure to choose a suitable location for it (1 p. 1-5). Carefully remove all items from the box. You should have someone help you hold the box while you lift out the FAX and its protective packaging. Save the carton and packaging in case you need to transport the FAX in the future. Make sure you have the following items:
r DOCUMENTATION e SUPPORT TRAYS w FX-3 TONER CARTRIDGE t PAPER REST y TELEPHONE LINE CORD u POWER CORD
i MULTI-PURPOSE TRAY COVER q MAIN UNIT

o DOCUMENT SUPPORT

The actual packaging may differ in shape, quantity, and position from the one shown above. Please note that the items included with your FAX may vary depending on the country of purchase.
You should also have the following: Paper loading warning label Destination labels M label* If any items are damaged or missing, notify your local authorised Canon dealer or the Canon help line immediately.
Important! Save your sales receipt for proof of purchase in case your unit requires warranty service. If you have purchased the optional handset, see Appendix B for the items included.
* This item is only available for the UK.
Removing Shipping Materials
Follow this procedure to remove the shipping materials. Keep them in case you need to transport the unit in the future.

Special Function Buttons

Data Registration Button (1 p. 14-3)

Polling

Polling Button (1 pp. 9-11, 9-15)
Memory Reference Data Delayed Registration Transmission
Delayed Transmission Button (1 pp. 7-14, 7-16, 7-17) Report Button (1 pp. 6-18, 11-3, 14-2) Tone/+ Button (1 pp. 3-7, 9-3) , Buttons (1 pp. 3-3, 3-4) Clear Button (1 p. 3-4)
Memory Reference Button (1 pp. 9-5, 9-6, 9-7, 9-9) , Buttons (1 p. 14-3) D.T. Button* (1 p. 9-4) Space Button (1 pp. 3-3, 3-4)

Report

Tone/+
* This feature is not available for the UK, Ireland, Australia, New Zealand, Hong Kong, Singapore, or Malaysia.
Installing the Toner Cartridge
This section describes how to install the toner cartridge in the FAX for the very first time. If you are replacing a used toner cartridge, see p. 12-7. Before installing the toner cartridge, be sure to read the following: Use only FX-3 toner cartridges in your FAX.
Keep the toner cartridge away from computer screens, disk drives, and floppy disks. The magnet inside the toner cartridge may harm these items. Do not store the toner cartridge in direct sunlight. Avoid locations subject to high temperature, high humidity, or rapid changes in temperature. Store the toner cartridge between 0 and 35C. Do not expose the toner cartridge to direct sunlight or bright light for longer than five minutes. Store the toner cartridge in its protective bag. Do not open the bag until you are ready to install the toner cartridge in the unit. Save the toner cartridges protective bag in case you need to repack and transport the toner cartridge at a later date. Do not store the toner cartridge in a salty atmosphere or where there are corrosive gases such as from aerosol sprays. Do not remove the toner cartridge from the FAX unnecessarily. Do not open the drum protective shutter on the toner cartridge. Print quality may deteriorate if the drum surface is exposed to light or is damaged. Hold the toner cartridge as shown so that your hand is not touching the drum protective shutter.
Never touch the drum protective shutter. When holding the toner cartridge, avoid touching the drum protective shutter with your hands. Do not stand the toner cartridge on end, and do not turn it upside down. If toner becomes caked in the toner cartridge, it may prove impossible to free it even by shaking the toner cartridge.
Do not place the toner cartridge in fire. Toner powder is flammable.
Follow this procedure to install the toner cartridge in the FAX:
1 Make sure the FAX is plugged in. 2 Lift the latch and open the front cover.
Do not open the front cover without lifting the latch since this may damage your unit.
3 Remove the new FX-3 toner cartridge

from its protective bag.

Save the protective bag in case you need to repack the toner cartridge at a later date.

Follow this procedure to load a stack (maximum 10 mm stack height) of A4-size plain paper in the multi-purpose tray:
1 Remove the multi-purpose tray cover

from the FAX.

2 Prepare a stack of paper by tapping
it on a flat surface to even its edges.
3 Open the paper guides to the
approximate width of the stack.
4 Insert the stack into the multi-purpose
tray q (print side facing you and top edge first), then adjust the paper guides to the width of the paper w.
Make sure there are no gaps between the paper guides and the paper stack.
5 Replace the multi-purpose tray cover.
Be sure to replace this cover to prevent dust accumulating inside the unit.
6 Adjust the paper delivery selector if
necessary (1 p. 5-4). Your FAX is now ready to print.

Testing the FAX

Once you have assembled the FAX, installed the toner cartridge, and loaded paper, you can make sure the FAX is printing properly by making several copies of a document (1 p. 10-2). If you have problems printing, see Chapter 13.
Chapter 3 Registering Information
Guidelines for Entering Numbers, Letters, and Symbols..3-2 Correcting a Mistake...3-4 Registering Sender Information..3-5 What is Sender Information?...3-5 Entering the Date and Time..3-6 Registering Your FAX Number and Name...3-6 Setting the Telephone Line Type..3-8 Dialling Through a Switchboard...3-9 Registering the R Button..3-9

Chapter 3

Registering Information
Guidelines for Entering Numbers, Letters, and Symbols
When you come to a step that requires you to enter a name or number, refer to the table below to determine which numeric button to press for the character you want:
Button Uppercase Letter Mode (:A)
Lowercase Letter Mode (:a)

Number Mode (:1) 1

ABC DEF- D GHI JKL MNO PQRS TUV WXYZY
abc defd ghi jkl mno pqrs tuv wxyzy
. A # ! " , ; : ^ ` _ = | ? $ @ % & + ( ) [ ] { } < >
Uppercase Letter Mode (:A) Lowercase Letter Mode (:a) Number Mode (:1)
If you pause for more than 60 seconds between entering data, the unit will automatically return to standby mode.
I Changing Between Number and Letter Modes
Press T to select number mode (:1), uppercase letter mode (:A), or lowercase letter mode (:a).

_ :1 (Number mode) _ :A

(Uppercase letter mode) _ :a

(Lowercase letter mode)

I Entering Letters
1 Press T to switch to uppercase
letter mode (:A) or lowercase letter mode (:a).
:A Registering Information
2 Press the numeric button that contains

the letter you want.

Press repeatedly until the letter you want appears. Each button cycles through the letters it contains. If you are unsure which button to press for the letter you want, see p. 3-2.

PBX Ex:

HOOKING
* The default setting for the UK and Ireland is EARTH CONNECTION. The default setting for Australia, New Zealand, Hong Kong, Singapore, and Malaysia is HOOKING. ** EARTH CONNECTION is not available for Australia, New Zealand, Hong Kong, Singapore, or Malaysia.
I If you selected HOOKING or EARTH CONNECTION* in step 8:
9 Press Set. 10 Press Stop to return to standby mode.
I If you selected PREFIX in step 8:

M-KEY SETTING

9 Press Set. 10 Use the numeric buttons to enter the
outside line access number (max. 19 digits).

Ex: 123456

11 Press Redial/Pause to enter a pause.
The pause is ten seconds long.

123456P

12 Press Set. 13 Press Stop to return to standby mode.
* EARTH CONNECTION is not available for Australia, New Zealand, Hong Kong, Singapore, or Malaysia. ** This message varies depending on the country of purchase.
Chapter 4 Document Handling
Document Requirements...4-2 Scanned Area of a Document...4-2 Loading Documents...4-3 Adding Pages to the Document in the ADF..4-4

Chapter 4

Document Handling

Document Requirements

The documents you load in the ADF for sending and copying must meet the following requirements: One-page document Size (W L) Quantity Thickness Weight Max. 216 mm Approx. 1 m Min. mm 1 sheet 0.06 to 0.23 mm 35 to 240 g/m2 Multipage document of the same thickness and weight Max. 216 355.6 mm Min. mm Max. 20 A4- or letter-size sheets* Max. 10 legal-size sheets* 0.06 to 0.13 mm 40 to 90 g/m2

I Problem Documents

To prevent document jams in the ADF, do not use any of the following: Wrinkled or creased paper Carbon paper or carbon-backed paper Curled or rolled paper Coated paper Torn paper Onion skin or thin paper Remove all fasteners (staples, paper clips, etc.) before loading the document in the ADF. Make sure any glue, ink, or correction fluid on the document is completely dry before loading it in the ADF. If you have a document that will not feed properly in the ADF, make a photocopy of the document and load the copy instead. If you will be sending a document that you have printed from your FAX, be sure to use face-down delivery when printing that document (1 p. 5-4).
Scanned Area of a Document
The shaded area shows the scanned area of a document. Make sure your documents text and graphics fall within this area. A4

MAX. 4 mm

MAX. 4 mm MAX. 3 mm MAX. 3 mm

* 75 g/m2 paper

Loading Documents
Follow this procedure to load documents in the ADF:
1 Adjust the document guides to the

width of the document.

2 Gently insert the top of the document,
face down, in the ADF until you hear a beep.
Tap multipage documents on a flat surface to even the edges before inserting them in the ADF.

Registering One-Touch Speed Dialling
By registering a fax/telephone number under a one-touch speed dialling button, you can simplify dialling of that number to the press of a single button. When you register one-touch speed dialling, you will: assign one of the 24 one-touch speed dialling buttons for the fax/telephone number you want to register. register the fax/telephone number under that one-touch speed dialling button. register a name for the one-touch speed dialling button. This name appears in speed dialling lists, in reports, and at the top of the recipients fax if you use memory sending (1 p. 7-5). set the transmission type for the fax number you have registered. You can set a subaddress and/or password if the other partys fax machine requires these settings. Follow this procedure to register one-touch speed dialling:
1 Open the one-touch speed dial panel. 2 Press Data Registration. 3 Use or to select TEL

REGISTRATION.

TEL REGISTRATION

4 Press Set twice.

1-TOUCH SPD DIAL 01=
5 Use or to select the one-touch
speed dialling button (01 to 24) under which you want to register the fax/telephone number.
If a one-touch speed dialling button has already been registered, the number registered under that button appears. If a group is already registered under a one-touch speed dialling button, GROUP DIAL appears.

6 Press Set twice.

TELEPHONE NUMBER TEL=_
7 Use the numeric buttons to enter the
fax/telephone number you want to register (max. 120 digits, including spaces and pauses).
To enter a space, press Space. Spaces are optional and are ignored during dialling. To enter a pause, press Redial/Pause (1 p. 9-2). To correct a mistake in the number, press to delete the rightmost digit. Alternatively, press Clear to delete the entire number. To cancel one-touch speed dialling for the button you selected, press Clear then Set. Press Stop to return to standby mode. The fax/telephone number and name registered under that button will be deleted. If you have already registered a number that you want to keep, ignore this step.

TEL=8545_

8 Press Set twice.
DATA ENTRY OK NAME Ex: _ :A
9 Use the numeric buttons to enter a
name for the one-touch speed dialling button (max. 16 characters, including spaces).
If you are unsure how to enter characters, see p. 3-2. If you have already registered a name that you want to keep, ignore this step.

Canon EUROPA

10 Press Set.
DATA ENTRY OK OPTIONAL SETTING

To enter a space, press Space. Spaces are optional and are ignored during dialling. To enter a pause, press Redial/Pause (1 p. 9-2). To correct a mistake in the number, press to delete the rightmost digit. Alternatively, press Clear to delete the entire number. To cancel coded speed dialling for the code you selected, press Clear then Set. Press Stop to return to standby mode. The fax/telephone number and the name registered under that code will be deleted. If you have already registered a number that you want to keep, ignore this step.

TEL=2111_

10 Press Set twice.
11 Use the numeric buttons to enter a
name for the coded speed dialling code (max. 16 characters, including spaces).

Canon Inc.

:a Speed Dialling

12 Press Set.

13 This completes the basic coded speed
dialling settings. To continue registering other coded speed dialling codes, press Data Registration and repeat the procedure from step 7. -orTo end registering coded speed dialling codes, press Stop to return to standby mode. -orTo register the transmission type for the current code you are registering, continue with the steps below.

Ex: A02=

14 Press Set. 15 Use or to select ON. 16 Press Set twice.
17 Use or to select the transmission
I If you selected REGULAR TX in step 17:
18 Press Set. 19 Press Stop to return to standby mode.

A02= 15:00 FaxOnly

I If you selected PSWD/SUBADDRESS in step 17:
19 If a subaddress is required, use the

20 Press Set twice.

21 If a password is required, use the
22 Press Set. 23 To continue registering other coded
speed dialling codes, repeat the procedure from step 7. -orPress Stop to return to standby mode.
To check your entries, you can print a list of all the numbers and names registered for coded speed dialling (1 p. 6-18). You may want to keep this list near your FAX to refer to it when dialling.
Registering Group Dialling
If you frequently send documents to the same group of fax numbers, you can group these numbers under a one-touch speed dialling button or coded speed dialling code. You can then send to all the fax numbers in the group in one quick and simple operation. When you register group dialling, you will: assign a one-touch speed dialling button or a coded speed dialling code for the group of fax numbers you want to register. group up to 123 fax numbers under that button or code. The fax numbers must already be registered for one-touch or coded speed dialling (i.e. you cannot enter the fax numbers with the numeric buttons). register a name for the group. This name appears in speed dialling lists. Follow this procedure to register group dialling:

4 Press Set. 5 Use or to select GROUP DIAL. 6 Press Set. 7 Select a one-touch speed dialling
button or coded speed dialling code under which you want to register the group. To register a group under a onetouch speed dialling button: Use or to select the one-touch speed dialling button (01 to 24) under which you want to register the group.
If a one-touch speed dialling button has already been registered, 1-TOUCH SPD or GROUP DIAL appears. Ex:

GROUP DIAL

01=1-TOUCH SPD
To register a group under a coded speed dialling code: Press Coded Dial, then use the numeric buttons to enter the coded speed dialling code (00 to 99) under which you want to register the group.
If a coded speed dialling code has already been registered, CODED SPEED or GROUP DIAL appears. If you wish to register a group under a button or code already registered for speed dialling, you must delete the previous information first (1 pp. 6-3, 6-8).

TELEPHONE NUMBER TEL=

9 Enter the one-touch and/or coded
speed dialling numbers you want to register in the group. To enter a fax number registered for one-touch speed dialling: Press the one-touch speed dialling button(s) assigned to the number(s) you want to register in the group. To enter a fax number registered for coded speed dialling: Press Coded Dial, then use the numeric buttons to enter the twodigit code assigned to the number you want to register in the group. Repeat for other codes.
The number registered under the button or code you enter appears. You can also enter groups registered under buttons or codes. In this case, GROUP DIAL appears. You cannot enter numbers not registered for one-touch or coded speed dialling (i.e. with the numeric buttons).

01=1111

A01=2111
To add fax numbers to a previously registered group, simply enter them as explained in this step. If you enter the wrong destination, or if you want to delete a destination already registered in a group, use or to select that entry, then press Clear. To cancel group dialling for the button or code you selected, press Clear until all entries are deleted, then press Set. Press Stop to return to standby mode. All fax numbers and the name of the group registered under that button or code will be deleted.

NAME _ :A

name for the group (max.16 characters, including spaces).

You can enter the fax numbers in any order. If you enter a wrong destination, press Clear, then enter the correct destination. You must enter the second destination within five seconds of entering the first one. All subsequent destinations must be entered within 10 seconds. If you wait longer than these times, the FAX automatically begins scanning the document for sending. If you do not want the FAX to begin scanning automatically after a few seconds, disable the TIME OUT setting (1 p. 14-6). To review the destinations entered, use or to scroll through the numbers.
The FAX will first send the document to the one-touch speed dialling destinations, then the coded speed dialling destinations, and finally to the destination dialled using regular dialling. If you do not want the FAX to begin scanning automatically after a few seconds, disable the TIME OUT setting (1 p. 14-6). To cancel sending once dialling has started, press Stop then T. Sending to all destinations you specified in step 2 will be cancelled. (You cannot cancel only one destination.)
If a number is busy, the FAX will continue sending to the other destinations and then automatically redial the number that was busy. If the FAXs memory becomes full while scanning your document, MEMORY FULL will appear in the LCD. If this happens, remove the remainder of the document from the ADF (you may need to open the operation panel to do so), then divide the document into several sections and send each section separately.

Delayed Sending

Your FAX allows you to scan a document into its memory and send it automatically to as many as 125 fax numbers at a preset time within the next 24 hours. This is called Delayed sending or Timer sending. By using this feature, you can take advantage of lower long distance rates at night, for example.
To use delayed sending correctly, make sure the correct time is set on your FAX (1 p. 3-6).
Scanning a Document into Memory for Delayed Sending
Follow this procedure to scan a document into the FAXs memory for delayed sending:
To adjust the resolution and contrast, see pp. 7-2, 7-3. You may be unable to scan if the memory used (shown in the LCD) is close to 100%. To free up space in the FAXs memory: print, send, or delete any documents you no longer need to be stored in memory (1 p. 9-5).
2 Open the one-touch speed dial panel. 3 Press Delayed Transmission. 4 Press Set. 5 Use the numeric buttons to enter the
time at which you want to send the document.
Use the 24-hour format for the time (e.g. 11:30 p.m. as 23:30), and precede single digits with a zero. Ex: REGISTER

SET TIME

SELECT LOCATIONS TEL=
7 Enter up to 125 fax numbers you want

Special Features
Special Dialling....9-2 Entering Pauses in a Fax/Telephone Number..9-2 Switching Temporarily to Tone Dialling...9-3 Confirming a Dial Tone...9-4 Dialling Through a Switchboard...9-4 Documents Stored in Memory...9-5 Printing a List of Documents Stored in Memory..9-5 Printing a Document Stored in Memory..9-6 Sending a Document Stored in Memory..9-7 Deleting a Document Stored in Memory..9-9 Polling....9-10 What is Polling?...9-10 Polling Receiving....9-10 Polling Another Fax Machine...9-10 Cancelling Polling Receiving..9-12 Polling Sending...9-12 Setting Up the Polling Box...9-12 Scanning a Document into the Polling Box..9-15 Changing or Deleting the Polling Box Settings..9-15 Restricting Use of Your FAX...9-17 Enabling Restriction of Your FAX..9-17 Cancelling Restriction of Your FAX..9-18 Restricting Reception...9-20

Special Dialling

Entering Pauses in a Fax/Telephone Number
You may need to enter pauses in a fax/telephone number in the following situations: When you dial or register an overseas number. The length and position of the pause depends on the telephone system of your country. When your FAX is connected to a switchboard. For details, see p. 3-9. Follow this procedure to enter pauses during regular dialling or when registering a number for speed dialling:
1 When you come to the step that
requires you to enter the fax/telephone number, use the numeric buttons to enter the number up to where a pause is necessary.
If you enter the wrong number, press Clear, then enter the correct number.
2 Press Redial/Pause to enter a pause.
A pause entered within a number (p) is two seconds* long. For a longer pause, press Redial/Pause again for another two-second* pause. Alternatively, you can change the length of the pause (1 MID PAUSE SET, p. 14-6).
3 Continue entering the rest of the fax/
telephone number with the numeric buttons.
If you enter the wrong number, press Clear and start again from step 1.

00p811234

4 To enter a pause at the end of the
number, press Redial/Pause.
A pause at the end of a number (P) is fixed to ten seconds.

TEL= 00p811234P

5 Continue with the operation you are
* Four seconds in the UK and Hong Kong.
Switching Temporarily to Tone Dialling
Many information services for banks, airline reservations, hotel reservations, etc., require tone dialling for their services. If your FAX is set for pulse dialling (1 p. 3-8), follow this procedure to set the unit temporarily for tone dialling:

1 Press Hook.

2 Use the numeric buttons to dial the
telephone number of the information service.
The FAX connects using the pulses required by your telephone line.
3 When the recorded message of the
information service answers, open the one-touch speed dial panel and press Tone/+ to switch to tone dialling.

NO RX PAPER

The other partys fax machine is out of paper or its memory is full.

NO TEL #

The one-touch speed dialling button or coded speed dialling code you entered has not been registered. In manual sending, you entered a speed dialling number that is assigned to a group.

NOT AVAILABLE

PSWD POLL REJECT
You attempted to poll a fax machine with a password, but the other party has not set a password or their fax machine does not support polling with a password. You attempted to send a document with a password, but the other partys fax machine does not support reception with a password.

PSWD TX REJECTED

Message RECD IN MEMORY
Error Code Cause The unit received the fax in memory because paper or toner ran out, or a paper jam occurred during reception. You attempted to poll a fax machine with a subaddress, but the other party has not set a subaddress or their fax machine does not support polling with a subaddress. You attempted to send a document with a subaddress, but the other partys fax machine does not support reception with a subaddress. You pressed Stop to cancel a transaction. The number shown (nnnn) is a unique identification number assigned to the document you are sending or receiving. The unit is sending a document and its memory is full.
Action Load paper in the multipurpose tray (1 p. 2-14), replace the toner cartridge (1 p. 12-7), or clear the paper jam (1 p. 13-3). Contact the other party to check their settings. If their fax machine does not support polling with a subaddress, delete the subaddress you have registered (1 pp. 6-3, 6-8). Contact the other party to check their settings. If their fax machine does not support reception with a subaddress, delete the subaddress you have registered (1 pp. 6-3, 6-8). This number appears in reports so you can identify transactions. Write the number down if you will need it later. The unit continues to send the document as memory becomes available.

SELECT POL REJCT

SUBADD TX REJECT
TX/RX CANCELLED TX/RX NO. nnnn
TX/RX NO. nnnn SCANNING P.nnn MEMORY FULL

(Three messages toggle.)

Paper Feeding Problems
I Paper does not feed properly.
The multi-purpose tray may contain too many sheets. Make sure you load the correct quantity (1 p. 5-2). The paper may not be loaded correctly. Make sure the paper stack is loaded correctly in the multi-purpose tray (1 p. 2-14).
I Multiple sheets feed together into the FAX.

An error may have occurred during reception. Check the LCD for an error message (1 p. 13-8). Print an ACTIVITY REPORT and check for an error code (1 p. 11-3). The multi-purpose tray may be empty. Make sure paper is loaded in the multi-purpose tray (1 p. 2-14). The other partys fax machine may not send the CNG signal that tells your FAX that the incoming call is a fax call. Some fax machines cannot send this signal. In such cases, you will have to receive the fax manually (1 p. 8-8).
I Cannot receive a document manually.
You may have disconnected the call by pressing Start/Copy or dialling the remote receiving ID after hanging up. Always press Start/Copy or dial the remote receiving ID before hanging up. Otherwise you will disconnect the call (1 p. 8-8).

I Print quality is poor.

You may not be using the correct paper type. Make sure you load paper that meets the requirements for the FAX (1 p. 5-2). The other partys fax machine may not be functioning properly. The sending fax machine usually determines the faxs quality. Contact the other party and have them check that the scanning components of their fax machine are clean. Error Correction Mode (ECM) may be disabled. Make sure ECM is on (1 ECM RX, p. 14-7).

I Faxes do not print.

The toner cartridge may not be installed properly. Make sure the toner cartridge is installed properly (1 p. 2-11). The toner cartridge may need to be replaced. Replace the toner cartridge (1 p. 12-7).
I Received faxes print blotched or unevenly.
The telephone lines may be in poor condition, or you may have a bad connection. Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again. The other partys fax machine may not be functioning properly. The sending fax machine usually determines the faxs quality. Contact the other party and have them check that the scanning components of their fax machine are clean.
Toner may be low or unevenly distributed. Redistribute the toner inside the toner cartridge (1 p. 12-7). If the problem persists, replace the toner cartridge (1 p. 12-7).
I Cannot receive using Error Correction Mode (ECM).
The other partys fax machine may not support ECM. If this is the case, the document is received without ECM. ECM may be disabled. Make sure ECM on your FAX is enabled (1 ECM RX, p. 14-7). Contact the other party to check if ECM on their fax machine is enabled.
I Errors occur frequently while receiving.
The telephone lines may be in poor condition, or you may have a bad connection. Lower the reception speed (1 RX START SPEED, p. 14-10). The other partys fax machine may not be functioning properly. Contact the other party and have them check that their fax machine is functioning properly.