Guide rail

Round shaft

Circuit board

Testing the fax _________________________________
After you have assembled the fax, loaded the paper, and installed the BJ Cartridge, you can make sure the fax is printing properly by making several copies of a document (see p. 4-1). If you have problems printing, see Chapter 9.
PREPARING TO USE YOUR FAX
Main components of your fax
Document tray Document guide Handset

Operation panel

Printer cover

Cartridge holder

Fax controls - the operation panel
The buttons on the operation panel may differ from the ones shown in this chapter.
Microphone (see pp. 2-12, 7-1)
TAM LED (see p. 7-2) Rewind/Forward buttons (see p. 7-9)

FAXPHONE B95

01 Report 04

Cleaning Send Options

TAM Mode Delete

Record

06 Clear

Space 07 Polling

Redial/ Pause Start/ Copy

Coded Dial/ Directory

Ink Saver Caller History

Voice Dial

Receive Mode Resolution

Function

One-touch speed dialing/Special function buttons (see below)

Numeric buttons

See next page for buttons on the operation panel.
Report button (see p. 8-7) Cleaning button (see p. 9-4) Send Options button (see pp. 5-3, 5-11) Space button (see p. 2-5) Clear button (see p. 2-5) Polling button (see p. 6-7) Ink Saver button (see p. 6-6) Caller History button (see p. 5-8) Receive Mode button (see p. 6-2) Resolution button (see pp. 4-1, 5-1) Function button (see p. 2-6)
The buttons on the left of the operation panel have the following two functions: One-touch speed dialing buttons (see p. 2-11) Special function buttons When the [Function] button is pressed, the special function buttons (function marked under each button) can be used to perform various operations.
Scroll/Cursor buttons (see pp. 2-5, 6-6, 7-9, 8-1)
TAM Mode button (see p. 7-2) Delete button (see p. 7-7) Record button (see p. 7-1) Play button (see p. 7-9) Hook button (see p. 5-4) Redial/Pause button (see pp. 5-8, 5-9) Coded Dial/Directory button (see pp. 5-5, 5-6) Stop button Start/Copy button Voice Dial button (see p. 5-7)

Redial/ Pause

Guidelines for entering numbers, letters, and symbols
When you come to a step that requires you to enter a name or number, see the table below to determine which numeric button to press for the letter you want.

Button

Letter Mode (:A)

Number Mode (:1)

Letter mode (:A)

Number mode (:1)

After 60 seconds of no operation panel input, the fax returns to standby mode and any unregistered changes are lost.
Entering letters and numbers
Press [ ] to switch between the letter and number mode.

Press the numeric button that contains the letter or number you want.
Press repeatedly until the letter you want appears. If you are unsure which button to press, see the table above. C :A
Continue entering other letters or numbers using the numeric buttons.
If the next letter you want to enter is under a different numeric button, simply press that button until the letter you want appears. -orIf the next letter you want to enter is under the same numeric button you pressed in step 2, press [ ] to move the cursor to the right. Then press that same numeric button repeatedly until the letter you want appears. To enter a space, press [Space].

Entering symbols

Press [#] repeatedly until the symbol you want appears.
If you want to enter another symbol, press [ ] to move the cursor to the right, then press [#] repeatedly until the symbol you want appears.
Correcting mistakes ___________________________
You can clear an entire entry by pressing [Clear]. Alternatively, follow the procedure below to correct individual letters:
Use [ ] or [ ] to move the cursor under the incorrect letter.

CANEN :A

Use the numeric buttons to enter the correct letter over the incorrect letter.

CANON :A

When you have finished making corrections, press [Start/Copy] to register your new entry.
Setting the TEL LINE TYPE
Before using your fax, make sure it is set for the telephone line type of your telephone system. If you are unsure of your telephone line type, check with your local telephone company. See pp. 2-2, 2-3 for the buttons on the operation panel.
Press [Function]. Press [Start/Copy] twice.

DATE & TIME

Use [ ] or [ ] to select TEL LINE TYPE. Press [Start/Copy].

ROTARY PULSE

Use [ ] or [ ] to select the appropriate line type. Press [Start/Copy].

Press [Stop].

Setting ends and the fax returns to standby mode.
Registering sender information
Personalizing your fax _________________________
Identifying your documents
When sending a document, you can have your fax number and your name (known as your ID), and the sending date and time printed out by the receiving fax machine. This information is called your TTI (Transmit Terminal Identification) and appears at the top of the faxed document in small type. By identifying the documents you send, the receiving party will be able to recognize your fax messages at a glance. The illustration below shows a sample document with the identifying information.

Problem documents ____________________________
To prevent document jams in the document tray, do not attempt to load the following types of documents into the fax: Curled or rolled paper Wrinkled or creased paper Carbon paper or carbon-backed paper Torn paper Coated paper or glossy paper Onion skin or thin paper Envelopes Thick paper Remove all staples, paper clips, etc. before loading the document into the document tray. Make sure any glue, ink or correction fluid on the paper is completely dry before loading the document into the document tray. Make a photocopy of any document that will not feed into the fax so that you can then load the copy into the document tray.

Loading documents

Adjust the document guide to the width of the document, and gently insert the top of the document face up into the document tray until it stops. You will hear a beep.
For a multipage document, the pages are fed one by one from the top of the stack. Wait until all pages of your document have been scanned before starting a new job. Make sure you follow the procedure above to load documents into the document tray. If the document is not loaded into the document tray correctly, it may not be fed into the fax properly; resulting in a jam, or in pages not being sent. If you want to send a document with more than 15 (5 legal-size) pages, divide the document into sections and send each section in a separate transmission.
Problems with multipage documents__________
If you have trouble feeding multipage documents from the document tray into the fax, remove the stack and tap it on a flat surface to even the edges.
To avoid feeding problems, make sure the document meets the document requirements (see p. 3-1).

Paper requirements

Your fax supports A4-, letter-, and legal-size paper in portrait orientation. You can use regular copier paper, cotton bond paper, or typical letterhead. Your fax does not require special ink jet paper. Always use paper without curls, folds, staples, or damaged edges. Look at the label on the package to see if the paper has a preferred side for printing.

Press [Function]. Press [Send Options].
Use [ ] or [ ] to select MEMORY TX. Press [Start/Copy].
Use one of the dialing methods* described in this chapter (see p. 5-2). TEL= 3456xxxx
The fax scans the document into memory and begins sending.

* Exclude voice dialing.

Manual sending ________________________________
If you would like to first speak with the person you are sending the document to, use manual sending.
Pick up the handset or press [Hook] and dial the receiving partys fax number.
If a person answers, converse normally, then ask them to press the start button on their fax. Press [Start/Copy] and hang up.
If you hear a high pitch tone, press [Start/Copy] and hang up. If you pressed [Hook] in step 2, you need to pick up the handset when a person answers the phone. The fax will beep if the handset is not hung up properly. Make sure the handset is seated properly in its cradle. If you do not want the fax to beep, disable the OFFHOOK ALARM setting (see p. 8-2). If an error occurs during sending, the fax beeps intermittently for a few seconds and an error message appears on the LCD. If this happens, correct the error, then try sending the document again. See LCD messages, p. 9-14.

Canceling sending

When you cancel sending, you may need to press and hold [Start/Copy] for a few seconds, then the fax will feed out the document. You can set whether or not the fax prints an ERROR TX REPORT (see p. 8-3).

Automatic dialing

Sending a document using one-touch speed dialing or coded speed dialing numbers_______
To use this feature you must first register numbers for one-touch speed dialing (see pp. 2-11, 212) or coded speed dialing (see p. 2-13).
See Loading documents, p. 3-2. You can set the scanning resolution and the contrast (see p. 5-1).
Press the one-touch speed dialing button under which the number you wish to fax is registered.
-orPress [Coded Dial/Directory] and enter the appropriate two-digit coded speed dialing code.
The registered name and number appear. If you make a mistake, press [Stop]. Then press the correct one-touch speed dialing button or press [Coded Dial/Directory] and re-enter the code. 39 xx xx

The fax begins sending.

Press [Function]. Press [Caller History]. Press [Start/Copy].
The date and time, names, and numbers from which you have received calls recently will be displayed on the LCD. TEL= 3456XXXX
20/12 13:30 Press [Redial/Pause] or [Coded Dial/Directory] to switch between the date and time, name, and phone/fax number on the LCD. 3
Use [ ] or [ ] to select the receiving party. Press [Start/Copy].
The fax begins calling the number.
If a person answers, pick up the handset and converse normally. If you want to send a document, load the document face up into the document tray (see Loading documents, p. 3-2) and ask them to press the start button on their fax.
See Manual sending, p. 5-4.
When you hear a high pitch tone, press [Start/Copy] and hang up.
The fax begins sending the document.
Long-distance dialing __________________________
When you register a long-distance number, you may have to insert a pause within or after the number. For long-distance dialing, the location and length of the pause may differ depending on the telephone system. To enter a pause, press [Redial/Pause]. The length of this pause can be adjusted. See MID PAUSE SET, p. 8-3. A pause at the end of a number is fixed at 10 seconds.
Redialing when the line is busy
There are two methods of redialing: manual redialing and automatic redialing. This section explains these two methods.
Manual redialing _______________________________
Press [Redial/Pause] to dial the last number you dialed with the numeric buttons. (This starts redialing regardless of whether automatic redialing is enabled.)
Canceling manual redialing
To cancel manual redialing, press [Stop]. You may then need to press [Start/Copy] for a few seconds, then the fax will feed out the document. See Jams in the document tray, p. 9-1.
Automatic redialing ____________________________
What is automatic redialing?
When you are sending a document and the receiving partys line is busy, the fax waits the specified time and then dials the same number again. You can set the fax to redial several times if previous attempts fail because of a busy signal. Automatic redialing can be turned off and on. The number of redialing attempts and the time interval between attempts can also be adjusted (see AUTO REDIAL, p. 8-3). If all redialing attempts are unsuccessful, the fax will cancel the transmission. You can set the fax to print an ERROR TX REPORT to remind you that the transmission was not completed (see p. 8-3). When automatic redialing is in use, the LCD displays AUTO REDIAL while it is waiting to redial.

Canceling automatic redialing
If you want to cancel a memory-sending transmission while the fax is waiting to redial, you will have to delete the document from memory (see p. 5-15).
Setting the options for automatic redialing
You can set the following options for automatic redialing: Whether or not the fax redials automatically. The number of times the fax attempts to redial. The time interval between redialing attempts.

USER SETTINGS

Use [ ] or [ ] to select TX SETTINGS. Press [Start/Copy].

ECM TX

Use [ ] or [ ] to select AUTO REDIAL. Press [Start/Copy].
To disable automatic redialing, use [ return to standby mode. To enable automatic redialing, use [ ON ] or [ ] or [ ] to select OFF, then press [Start/Copy]. Press [Stop] to ] to select ON and continue with the steps below.

2TIMES

Use the numeric buttons to enter the number of times you want the fax to redial. Press [Start/Copy] twice.
Use the numeric buttons to enter the time interval between redialing attempts. Press [Start/Copy].
The fax returns to standby mode.

Delayed sending

Your fax can send a document automatically at a preset time. This allows you to take advantage of lower late-night long-distance rates offered by some telephone companies. The fax can only register one preset sending operation at a time.
Use [ ] or [ ] to select DELAYED TX. Press [Start/Copy].

SET TIME 15:00

Enter the desired sending time (24-hour clock) using the numeric buttons.
Set the time using the 24-hour clock system. Precede single digits with a zero. Example: 3:00 p.m. = 15:00 Press [Clear] if you need to re-enter the time. You can also use [ ] or [ ] to move the cursor.
Press [Start/Copy]. Enter the receiving partys fax number.
You can enter the receiving partys fax number using the numeric buttons, one-touch speed dialing, coded speed dialing, or directory dialing (see pp. 5-5, 5-6). If you use the numeric buttons, press [Start/Copy] after entering the number to register it.
Press [Start/Copy] twice when using directory dialing. The fax scans the document into memory.
The fax will automatically dial at the programmed time.
Sending other documents while the fax is set for delayed sending ____________________________
You can send, receive, and copy other documents even when the fax is set for sending at a preset time. To send or copy other documents after setting the fax for delayed sending, simply send or copy using any other sending procedure in this guide.

Separate telephone p. 8-4 line for fax use only. If you want to be alerted when a fax call is received, enable the INCOMING RING setting.

Setting the receive mode

Once you have decided which mode is suitable for your needs, set the mode by pressing [Receive Mode].

Press [Receive Mode].

Every time you press [Receive Mode], the mode changes cyclically.
Receiving both documents and telephone calls automatically: Fax/Tel mode _____________
If you set Fax/Tel mode, you can control precisely how the fax handles incoming calls by adjusting the following settings: Adjust the time the fax takes to check whether a call is from a fax machine or a telephone (RING START TIME setting). Adjust the length of time the fax rings when the call is a voice call (F/T RING TIME setting). Set whether the fax switches to receive mode after the ring time set in F/T RING TIME has elapsed (DEFAULT ACTION setting).
Use [ ] or [ ] to select RX SETTINGS. Press [Start/Copy].

ECM RX

Use [ ] or [ ] to select FAX/TEL AUTO SW. Press [Start/Copy].

RING START TIME

Use the numeric buttons to enter the time the fax waits before ringing when it receives a call. Press [Start/Copy] twice.
Use the numeric buttons to enter the time the fax rings while waiting for someone to pick up the handset. Press [Start/Copy] twice.

RECEIVE

Use [ ] or [ ] to select RECEIVE or DISCONNECT.
This setting tells the fax what to do if the handset is not picked up within the specified ring time set in step 6.
Press [Start/Copy]. Press [Stop].
Receiving documents manually: MANUAL MODE ___________________________________________
Check that Manual is displayed on the LCD (see p. 6-2).

12/20 Manual

When you hear the fax or extension phone ring, pick up the handset. If you hear a persons voice: Start your conversation. If the caller wants to send a document after talking to you, ask them to press the start button on their fax machine. When you hear a slow beep, press [Start/Copy] on the fax to begin receiving the document. Hang up the handset.
If the extension phone is located away from your fax, dial 25 (the remote receiving ID) on the extension phone and hang up. The fax begins receiving the document.
If you hear a slow beep tone:
Someone is trying to send you a document. Press [Start/Copy] and hang up the handset. If the extension phone is located away from your fax, dial 25 (the remote receiving ID) on the extension phone and hang up. The fax begins receiving the document. Be sure to hang up the handset after you press [Start/Copy] otherwise the call will be disconnected.

Receiving with a DRPD (Distinctive Ring Pattern Detection) service: DRPD _____________
DRPD service assigns two or more telephone numbers with distinctive ring patterns to a single telephone line, allowing you to have both a fax number(s) and a telephone number(s) using only one telephone line. Your fax will automatically monitor incoming calls and based on the ring pattern, will let you know if the call is a fax or voice call. Follow the procedure below to set the fax ring pattern that matches the pattern assigned by your telephone company.
Contact your local telephone company for detailed information on this service.
Use [ ] or [ ] to select DRPD:SELECT FAX. Press [Start/Copy].

NORMAL RING

Use [ ] or [ ] to select the ring pattern that your telephone company assigned to your fax number.
You can select NORMAL RING, DOUBLE RING, SHORT-SHORT-LONG, SHORT-LONG-SHORT, or OTHER RING TYPE.

Other features

Saving ink ______________________________________
You can enable/disable ink-saving feature by pressing the [Ink Saver] button when the [Function] button is pressed.
By enabling this feature, print quality will be reduced. For highest print quality, disable this feature.
Press [Function]. Press [Ink Saver].
Changing calling volume _______________________
Use [ ] or [ ] to change the volume (VOL 0 to 3).
Changing receiving volume of handset ________
Use [ ] or [ ] to change the volume (VOLUME HIGH or VOLUME LOW) during calling.
Receiving documents in memory while performing another task or when a problem occurs __________________________________________
If your fax is performing another task or encounters a problem when receiving a document, it automatically stores the unprinted pages in memory, and the LCD displays RECD IN MEMORY as well as one or more messages. For an explanation of the message(s) and details on the action to take, see p. 9-17.
You can set the fax not to store documents in memory if a problem occurs during reception (see MEMORY RX, p. 8-4). Once the pages are printed, they are deleted from memory.
Polling to receive documents__________________
The polling feature allows you to request a document to be faxed to you from another fax machine. The sending party only needs to make sure the document is on a fax machine and ready to be sent. Thus, when your fax polls the other fax machine, the document is sent automatically. The fax can poll any fax machine that supports polling.

Before attempting to poll a fax machine, make sure that the other fax machine supports polling. If the other party is using a Canon fax machine which has the Polling ID function, ask them to set the Polling ID of their fax machine to 255 (11111111 binary number). For details on the Polling ID, see the other partys fax machine manual. In all other cases the Polling ID is not a concern. Your fax cannot do polling transmissions. 1
Press [Function]. Press [Polling]. Press [Start/Copy].
Dial the fax number of the fax machine you wish to poll.
Use one of the dialing methods* described on page 5-2. TEL= 3456xxxx
Your fax begins receiving the document.

Setting CALLER ID

If the CALLER ID setting is set to ON, the callers name and phone/fax number appear on the LCD when you receive a call. You can also set the fax to reject unwanted calls.
CALLER ID is only available in some countries. To use this feature, you will need to subscribe for a Caller ID service (only available in some countries). The Caller ID feature uses the ETSI EN 300 778-1 protocol. Contact your local telephone company for detailed information on this service. 1
Use [ ] or [ ] to select CALLER ID. Press [Start/Copy].
To disable Caller ID feature, use [ return to standby mode. To enable Caller ID feature, use [ 3 4

] or [ ] or [

] to select OFF, then press [Start/Copy]. Press [Stop] to ] to select ON and continue with the steps below.
Press [Start/Copy]. Use [ ] or [ ] to select the type of CALL REJECTION setting you want. Press [Start/Copy].
You can select from the followings: ANONYMOUS: The fax rejects calls from any callers who have blocked their phone/fax number from the Caller ID service. SELECTIVE: The fax rejects calls from specific phone/fax numbers you place in NUMBER TO REJECT list (see below). OUT OF AREA: The fax rejects calls from any callers in an area that does not have the Caller ID service. SHOW IN HISTORY?: Determine if the fax stores phone/fax number for rejected calls in memory.
Use [ ] or [ ] to select ON (YES). Press [Start/Copy].
If you set to OFF, the setting goes on to the next CALL REJECTION setting. If you set SHOW IN HISTORY? to YES or NO, the setting returns to ANONYMOUS.
If you set ANONYMOUS or OUT OF AREA to ON, proceed to step 11. If you set SELECTIVE to ON, register the specific phone/fax numbers you want to reject in NUMBER TO REJECT list. Follow the steps below. Press [Start/Copy]. Use [ ] or [ ] to select the number of NUMBER TO REJECT list (00-09) under which you want to register the phone/fax number. Press [Start/Copy].
Enter the phone/fax number using the numeric buttons. Press [Start/Copy].
10 To assign additional numbers, repeat the procedure from step 8.
To finish, press [Function]. Press [Start/Copy].

SETTINGS AND ACTIVITY REPORTS

Selecting a menu

The USER SETTINGS, REPORT SETTINGS, TX SETTINGS, RX SETTINGS, PRINTER SETTINGS, SYSTEM SETTINGS, TAM SETTINGS, and CALLER ID menus allow you to customize the way your fax works. Each menu contains settings that control different functions of your fax. Press [Function]. Press [Start/Copy].

Use [ ] and [

] to scroll through the menus and select the menu you want.
You can select the USER SETTINGS, REPORT SETTINGS, TX SETTINGS, RX SETTINGS, PRINTER SETTINGS, SYSTEM SETTINGS, TAM SETTINGS or CALLER ID menu (see pp. 8-2 to 8-6). 3 4
Press [Start/Copy] to access the settings under the menu you selected. See the tables on the following pages (see pp. 8-2 to 8-6) for guidelines on selecting and registering settings.
Use [ ] and [ ] to scroll through the settings. To register a setting or access a sub-setting, press [Start/Copy]. To return to a previous level, press [Function].
Setting ends and the fax returns to standby mode. If at any stage you want to return to standby mode, press [Stop]. If you pause for more than 60 seconds while accessing a menu, the fax will automatically return to standby mode.
DATE & TIME UNIT TELEPHONE # UNIT NAME TX TERMINAL ID TTI POSITION TELEPHONE # MARK SCAN CONTRAST OFFHOOK ALARM VOLUME CONTROL LINE MONITOR VOL ALARM VOLUME KEYPAD VOLUME RX CALL LEVEL TEL LINE TYPE AUTO VOICE DIAL

Description

Set the date and time (24-hour clock) using the numeric buttons. Enter your fax number using the numeric buttons. This is the name that appears at the top of each fax page you send (see p. 2-8). This option sets the parameters for the identification header that appears on every page you send. Select the position of the TTI. Select the icon for the fax number. Set the density of the reproduction. Enable/disable the off hook alarm. The alarm alerts you that the handset is not seated properly in its cradle. Set the volume of the fax sounds. Set the volume of the line monitor (sound during dialing). Set the volume of the error alarm sound. Set the volume of the keypad. Set the ring tone. Set the dialing method the fax uses to match the type of phone line you have. Enable/disable automatic dialing for voice dialing.

Settings

INSIDE IMAGE/ OUTSIDE IMAGE FAX/TEL STANDARD/ DARKER/ LIGHTER ON/OFF 0 (off)/1/2/(off)/1/2/(off)/1/2/3 STANDARD/HIGH TOUCH TONE/ ROTARY PULSE ON/OFF

REPORT SETTINGS

TX REPORT
Enable/disable automatic printing of the transmission report. OUTPUT NO: Turn off the transmission report feature. OUTPUT YES: Set the fax to print a transmission report every time you send a document. PRINT ERROR ONLY: Print only when an error occurs during sending. Enable/disable automatic printing of the reception report. OUTPUT NO: Turn off the reception report feature. OUTPUT YES: Set the fax to print a reception report every time you receive a document. PRINT ERROR ONLY: Print only when an error occurs during receiving. Enable/disable automatic printing of the activity report. When you set ON, your fax is set to print an activity report for every 20 transactions (sending and receiving). Divide the activity management report into sending and receiving transactions.

Lists the numbers and names registered under coded speed dialing codes.
User data list ___________________________________
Lists the current settings of the fax and the registered sender information.
List of documents in memory __________________
Lists the documents currently stored in the faxs memory (see p. 5-14).
TX (Transmission) report ______________________
Normally the fax does not print an activity report for transmitting, but you can set the fax to print an activity report every time you send a document. See TX REPORT, p. 8-3. You can set the fax to print an activity report only when an error occurs during transmitting. See TX REPORT, p. 8-3.
RX (Reception) report __________________________
Normally the fax does not print an activity report for receiving, but you can set the fax to print an activity report every time you receive a document. See RX REPORT, p. 8-3. You can set the fax to print an activity report only when an error occurs during receiving. See RX REPORT, p. 8-3.
Multi TX/RX (Transaction) report ______________
Lists the result of a sequential broadcasting. If you set the fax to print a TX REPORT and then use sequential broadcasting, a MULTI TX/RX REPORT will be printed instead of a TX (Transmission) REPORT. See TX REPORT, p. 8-3.
A memory clear report is printed automatically when power is restored after a power failure. See Memory clear report, p. 9-18.
SOLUTIONS TO COMMON PROBLEMS

Clearing jams

Jams in the document tray ____________________
When a document jams or misfeeds in the document tray, OPEN COVER and SEE FIG. 1 are displayed on the LCD.
You do not need to unplug the fax when clearing document jams.
Hold down [Start/Copy] for a few seconds.
The document will be fed out automatically. If the document is not fed out, gently pull the document out of the fax (see below).
Jams in the multi-purpose tray ________________
If paper jams in the multi-purpose tray, CLEAR PAPER JAM is displayed on the LCD.
Gently pull any jammed paper out of the fax as shown, then press [Stop].

Fax does not print. The BJ Cartridge may not be installed properly. Make sure the BJ Cartridge is installed properly (see p. 1-9). Be sure to remove the orange protective tape from the BJ Cartridge before you install it (see p. 1-9). The BJ Cartridge print head may need cleaning. Clean the BJ Cartridge print head if necessary (see p. 9-5). The BJ Cartridge may need to be replaced. Determine if the problem is with the BJ Cartridge and replace if necessary (see p. 9-5). The document may be set. Make sure the document is not set. Fax images print blotched or uneven. The telephone lines may be in poor condition, or you may have a bad connection. Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again. Lower the reception speed (see RX START SPEED, p. 8-5). The sending fax machine may not be functioning properly. The sending fax machine usually determines the quality of the document. Call the sender and have them make sure their fax machine is functioning properly. Cannot receive using Error Correction Mode (ECM). The sending fax machine may not support ECM. If the sending fax machine does not support ECM, then the document is received in normal mode without error checking. ECM may be disabled. Make sure ECM is on (see ECM RX, p. 8-4). Errors occur frequently while receiving. The telephone lines may be in poor condition, or you may have a bad connection. Lower the reception speed (see RX START SPEED, p. 8-5). The sending fax machine may not be functioning properly. Call the sender and have them check that their fax machine is functioning properly.
Copying problems ______________________________
The fax does not make a copy. The BJ Cartridge may need to be replaced. Determine if the problem is with the BJ Cartridge and replace if necessary (see p. 9-5). The document may not have been loaded correctly into the document tray. Remove the document, stack it if necessary, and load it face up into the document tray correctly (see p. 3-2). Make sure the printer cover is closed. The BJ Cartridge may not be installed properly. Make sure the BJ Cartridge is installed properly (see p. 1-9). The fax may not be operating properly. Print the nozzle check pattern (see p. 9-4). MEMORY FULL appears on the LCD when making multiple copies. The faxs memory is full. Print or delete any documents stored in memory (see pp. 5-14, 5-15) to free up space in the faxs memory, then start again. Change the scanning resolution and try copying again. The document you are copying may have too many graphics. If multiple pages are being copied, separate the pages into smaller stacks. If not, make the desired number of copies one at a time as needed.

General problems ______________________________
The fax has no power. The power cord may not be plugged in securely. Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 15). If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on. The power cord may not be supplying power. Check the power cord by substituting with another. The fax will not print reports. The BJ Cartridge may need to be replaced. Determine if the problem is with the BJ Cartridge and replace if necessary (see p. 9-5). Nothing appears on the LCD. The power cord may not be plugged in securely. Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 15). If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on. If the LCD remains blank, unplug the fax, wait five seconds, then plug it in again.

LCD messages

The following messages are displayed on the LCD when the fax is performing a function or encounters an error.

Message

AUTO REDIAL
The fax is waiting to redial the receiving number because the line was busy or the receiving party did not answer when you tried to send the document. The telephone number you dialed is busy. The fax number dialed was incorrect. The other partys fax machine is not working. The other party is not using a G3 machine.

Action

Wait for the fax to automatically redial the number. If you want to cancel automatic redialing, press [Stop] (see p. 5-9). Try sending the document at a later time. Check the fax number and dial again. Contact the other party and have them check their fax machine. Contact the other party and ask them to send or receive the document using a G3 machine. Set your fax to the setting that matches your telephone line (see p. 2-6). Contact the receiving party and have them check their fax machine. You can try to send the document using manual sending (see p. 5-4). For longdistance call, add pauses to the registered number (see p. 5-8). Clear the paper jam or whatever is obstructing the cartridge holder and then press [Stop] and start again. Do not attempt to move the cartridge holder manually.