You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.
Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector. Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. In European Union countries, use only headsets that are fully compliant with the EMC Directive [89/336/EC].

Caution

Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.

Accessibility Features

A list of accessibility features is available upon request.

Dial from a corporate directory on your personal computer using Cisco WebDialer Use Cisco CallBack to receive notification when a busy or ringing extension is available
1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial. 1. Press CallBack while listening to the busy tone or ring sound. 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Enter the Multilevel Precedence and Preemption (MLPP) access number, then enter a phone number. 1. Press and select Directories > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing.
Using Cisco WebDialer, page 58.
Your system administrator.
Make a priority (precedence) call (SCCP phones only) Dial from a Personal Address Book (PAB) entry
Prioritizing Critical Calls, page 32. Using the User Options Web Pages, page 49. Using Personal Directory on Your Phone, page 45.
Place a call using a billing or tracking code (SCCP phones only) Place a call using your Cisco Extension Mobility profile Make a call from a cellular phone using Mobile Voice Access
1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). Log in to the Cisco Extension Mobility service on a phone. 1. Obtain your Mobile Voice Access number and End user PIN from your system administrator. 2. Dial your assigned Mobile Voice access number. 3. Enter your cellular phone number (if requested) and PIN. 4. Press 1 to make a call to an enterprise IP phone. 5. Dial a desktop phone number other than your desktop phone number.
Using Cisco Extension Mobility, page 34. Managing Business Calls Using a Single Phone Number, page 35.

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.
Switch from a connected call to answer a new call Answer a call using call waiting Send a call to a voice message system Automatically connect incoming calls Retrieve a parked call on another phone
Press Answer. Press Answer. Press iDivert. Use AutoAnswer. Use Call Park or Directed Call Park.
Using Hold and Resume, page 17. Using Hold and Resume, page 17. Sending a Call to a Voice Message System, page 20. Using AutoAnswer, page 39. Storing and Retrieving Parked Calls, page 28. Picking Up a Redirected Call on Your Phone, page 27.
Use your phone to answer Use Call Pickup. a call ringing elsewhere
Answer a priority call (SCCP phones only) Answer a call on your cellular phone or other remote destination
Hang up the current call and press Answer. Set up Mobile Connect and answer your phone. When you enable Mobile Connect: Your desktop and remote destinations receive calls simultaneously. When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message. When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

1. Press the Mobility softkey and select Send call to mobile. 2. Answer the in-progress call on your cellular phone.
1. Hang up the call on your cellular phone to disconnect the cellular phone, but not the call. 2. Press Resume on your desk phone within 4 seconds and start talking on the desk phone.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. Your phone displays calls as follows for the highlighted line: Calls with the highest precedence and longest duration display at the top of the list. Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Transfer a call without talking to the transfer recipient
1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note
If your phone has on-hook transfer enabled, complete the transfer by hanging up.
Talk to the transfer recipient before transferring a call (consult transfer)
1. From an active call, press Transfer. 2. Enter the target number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note
Transfer two current calls to each other (direct transfer) without staying on the line (SCCP phones only)
1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call. Note
If you want to stay on the line with the callers, use Join instead.
Redirect a call to a voice message system
Press iDivert. For more information, see Sending a Call to a Voice Message System, page 20.
Tips If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. You cannot use Transfer to redirect a call on hold. Press before transferring it. again to remove the call from hold
Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called partys voice message system. Your system administrator must make this option available to you. If the call was sent to you directly (not transferred or forwarded to you), or if your phone is does not support the option described above, using iDivert redirects the call to your voice message system.
Send an active, ringing, or on-hold call to a voice message system
Press iDivert. One of two things occurs: The call is transferred to your voice message system. Your phone screen displays a menu that allows you to choose between your voice message system or the voice message system of the original called party. Choose an option to redirect the call.
Tip If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value.
Forwarding Calls to Another Number
You can use the call forwarding features to redirect incoming calls from your phone to another number.
Your system administrator might allow you to choose from two types of call forwarding features:
Unconditional call forwarding (Call Forward All)Applies to all calls that you receive. Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone; other call forwarding features are accessible only on your User Options web pages. Your system administrator determines which call forwarding features are available to you.
Set up Call Forward All on your line Cancel Call Forward All on your line
Press CFwdALL and enter a target phone number. Press CFwdALL.
Verify that Call Forward All is Look for: enabled on your line Alternating call forwarding icons phone number. Set up or cancel call forwarding remotely

displayed next to your

The call forward target number in the status line. 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your call forwarding settings. (See Controlling Line Settings on the Web, page 54.)
Tips Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

Using Do Not Disturb

You can use Do Not Disturb (DND) to block incoming calls from ringing on your phone. Your system administrator enables DND for your phone. When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.

Turn on DND

Press DND. Do Not Disturb displays on the status line, and the ring tone is turned off.

Turn off DND

Press the DND softkey or: 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select No, and then press Save.

Customize DND settings

1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 49. 2. From the drop-down menu, choose User Options > Device. 3. You can set the following options:
Do Not DisturbSet to enable/disable DND. DND Incoming Call AlertSet the alert to beep only or
disable all visible and audible alert notifications.

Making Conference Calls

Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are available on your phone. ConferenceAllows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey. Conference is available on most phones. JoinAllows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey. Join is available on SCCP phones only. cBargeAllows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Use the cBarge softkey. cBarge is only available on phones that use shared lines. Meet-MeAllows you to create or join a conference by calling a conference number. Use the MeetMe softkey.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.
Create a conference by calling participants
1. From a connected call, press Confrn. 2. Enter the participants phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants.
Add new participants to an existing conference See a list of participants or remove participants
Repeat the steps listed above. Your system administrator determines whether non-initiators of a conference can add or remove participants. See Viewing or Removing Conference Participants, page 25.

Using Join

(SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant.
Create a conference by joining together existing calls
1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon. 2. Repeat this step for each call that you want to add. 3. Press Join. (You may need to press the more softkey to see Join.)

to display it, then press GPickUp. 2. Enter the group pickup code. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call. Answer a call that is ringing on another extension in your group or in an associated group 1. Do one of the following:
If the OPickUp softkey is available, press it. If the OPickUp softkey is not available, go off-hook
to display it, then press OPickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call.
Tips Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.
Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time. Pressing OPickUp connects you to the call in the pickup group with the highest priority.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-workers desk or in a conference room). You can park a call by using these methods: Call ParkUse the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call. Directed Call ParkUse the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, you must dial the park retrieval prefix and then dial or speed dial the same directed call park number.
Store an active call using Call Park
1. During a call, press Park. (You may need to press the more softkey to see Park.) 2. Record the call park number displayed on your phone screen. 3. Hang up.
Retrieve a parked call Direct and store an active call at a directed call park number
Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. 1. During a call, press Transfer. 2. Select a speed-dial number assigned to a directed call park number or dial the number. 3. Press Transfer again to finish storing the number. Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number, or after entering the park retrieval prefix, select the speed-dial for the directed call park number to connect to the call.
Retrieve a parked call from a directed call park number
Tip You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.
Logging Out of Hunt Groups

Using Barge Features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.
See if the shared line is in use Add yourself to a call on a shared line
Look for the remote-in-use icon 1. Highlight a remote-in-use call. 2. Press Barge. (You may need to press the more softkey to display Barge.) Other parties hear a beep tone announcing your presence. See Viewing or Removing Conference Participants, page 25.
View conference participants (if you used cBarge)
Tips When you barge a call, other parties hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line
1. Press more > Private. 2. To verify that Privacy is on, look for the Privacy-enabled icon next to Private on the phone screen. 1. Press more > Private. 2. To verify that Privacy is off, look for the Privacy-disabled icon next to Private on the phone screen.
Tip If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone can support these types of calls: Authenticated callThe identities of all phones participating in the call have been verified. Encrypted callThe phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. Non-secure callAt least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
Check the security level of a call or conference
Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call or conference Encrypted call or conference Non-secure call or conference
Determine if secure calls can be made in your company
Contact your system administrator.
There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.

Log in to EM

1. Press and choose Services > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3. If prompted, select a device profile.

Log out of EM

1. Press
and choose Services > EM Service (name can vary).
2. When prompted to log out, press Yes.
Tips EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.
Changes that you make to your EM profile from your User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in. Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out. Local settings controlled by the phone are not maintained in your EM profile.
Managing Business Calls Using a Single Phone Number
With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your desktop phone number. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar.

Configure Mobile Connect

Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Setting Up Phones and Access Lists for Mobile Connect, page 56. See Answering a Call, page 15. See Switching an In-Progress Call to Another Phone, page 18.
Answer a call using your cellular phone Switch an in-progress call between your desk phone and cellular phone Put a call that has been picked up on a smartphone on hold
1. Press the Enterprise Hold (name may vary) softkey on the smartphone. The other party is placed on hold. 2. On your smartphone, press the Resume Softkey (name may vary). See Switching an In-Progress Call to Another Phone, page 18.
Transfer a call that has been picked up on a smartphone to another number
1. Press the Enterprise Transfer (name may vary) softkey on the smartphone. 2. Dial your enterprise access code for transferring calls to initiate a new call. The other party is placed on hold. 3. Press the Enterprise Transfer softkey to complete the call transfer. 1. Press the Enterprise Conference (name may vary) softkey on the smartphone. 2. Dial your enterprise access code for conferencing to initiate a new call. The other party is placed on hold. 3. Press the Enterprise Conference softkey to complete the conference set-up and include both callers in the conference.
Initiate a conference call on a call that has been picked up on a smartphone

Connect to Mobile Voice Access
1. From any phone, dial your assigned Mobile Voice Access number. 2. Enter the number you are calling from, if prompted, and your PIN.
Turn on Mobile Connect from your cellular phone
1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one:
All phonesEnter 2. One phoneEnter 1 and enter the number you want to add as
a remote destination, followed by #. Make a call from your cellular phone Turn off Mobile Connect from your cellular phone See Placing a CallAdditional Options, page 14. 1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 3 to disable Mobile Connect. 4. Choose whether to turn Mobile Connect off for all configured phones or just one:
All phonesEnter 2. One phoneEnter 1 and enter the number you want to
remove as a remote destination, followed by #.
Tips When calling Mobile Voice Access, you need to enter the number you are call from in addition to the PIN if any of the following are true:
The number you are calling from is not one of your remote destinations. The number is blocked by you or your carrier (shown as Unknown Number). The number is not accurately matched in the Cisco Unified Communications Manager
database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database. If you incorrectly enter any requested information (such as cellular phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.
Using a Handset, Headset, and Speaker
The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must use the handset. You can use the speaker in one of two ways, depending on how your system administrator enables the phone. Your phone may be enabled for one of the following features, but not both at the same time: Group Listen Monitor (default)
Using the Group Listen Feature
The following table shows how you can use the Group Listen feature.
Use the handset Talk using the handset and listen on the speaker at the same time (Group Listen)
Lift it to go off-hook; replace it to go on-hook. Press GListen. Note
Group Listen must be enabled by your system administrator for the GListen softkey to display.

Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of: A Personal Address Book (PAB) Fast Dials Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Your Phone, page 45.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from the User Options web pages.
Then do this after you log in.
1. Choose User Options > Personal Address Book. 2. Choose Add New. 3. Enter information for the entry. 4. Click Save.
Search for a PAB entry Edit a PAB entry
1. Choose User Options > Personal Address Book. 2. Specify search information and click Find. 1. Search for a PAB entry. 2. Click a name or nickname. 3. Edit the entry as needed and click Save.
1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 50. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Click a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7. Click Save.
Assign a Fast Dial code to a phone number (without using a PAB entry)
1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save.
Search for a Fast Dial entry Edit a Fast Dial phone number
1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 1. Choose User Options > Fast Dials. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save.

Delete a Fast Dial entry

1. Search for a Fast Dial. 2. Select one or more entries. 3. Click Delete Selected.

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
Setting Up Phones and Access Lists for Mobile Connect
When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone.

Create an access list

1. Choose User Options > Mobility Settings > Access Lists. 2. Click Add New. 3. Enter the following information:
NameIdentifies the access list. DescriptionDescribes the access list.
4. Choose one of these options:
Blocked Access ListCreates list for numbers to be blocked Allowed Access ListCreates list for numbers that will be permitted
5. Click Save. Add members to an access list. 1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private). 4. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:
X (upper or lower case)Matches a single digit. For example,
408555123X matches any number between 4085551230 and 4085551239.
!Matches any number of digits. For example, 408! matches any

number starts with 408.

#Used as a single digit for exact match.
5. To add this member to the access list, click Save. 6. To save the access list, click Save.
Add a new remote destination
1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information:
NameEnter a name for the cellular (or other) phone. Destination NumberEnter your cellular phone number. Answer Too Soon TimerEnter the amount of time before you can
pick up a call on the remote destination (in milliseconds).
Answer Too Late TimerEnter the amount of time after which it is too
late to pick up a call on the remote destination (in milliseconds).
Delay Before Ringing TimerEnter the amount of time before the call
rings on the remote destination (in milliseconds).
Remote Destination ProfileSelect a remote destination profile, which
contains the settings that apply to all of your remote destinations.
Allowed Access ListSelect a phone number or rule that allows your
cellular phone to ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.

Explanation

One or more of the following factors might apply: You must log into the Extension Mobility service. You must enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. (SCCP phones only.) Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.
The softkey that you want to use does not appear
One or more of the following factors might apply: You must press more to reveal additional softkeys. You must change the line state (for example, go off-hook or have a connected call). Your phone is not configured to support the feature associated with that softkey.
Barge fails and results in a fast busy tone You are disconnected from a call that you joined using Barge Cisco CallBack fails
You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. The other party might have call forwarding enabled.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to.

Access network configuration data Access status data Access phone model information Access phone call and voice quality information
Press and choose Settings > Network Configuration and select the network configuration item that you want to view. Press and choose Settings > Status and select the status item that you want to view. Press Press and choose Settings > Model Information. and choose Settings > Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to: Immediately report an audio problem on a current call Select a general problem from a list of categories and choose reason codes

Q&A

Cisco Unified IP Phone 7906G
General Questions Q. What is the Cisco Unified IP Phone 7906G? A. The new Cisco Unified IP Phone 7906G is the latest Cisco full-featured basic IP phone
providing enhanced functions for those needing additional capabilities. It shares the industrial design of the highly successful Cisco Unified IP Phone 7905G. Like the Cisco Unified IP Phone 7905G, it provides one line and four interactive soft keys that guide a user through call features and functions.
Q. What are the main differences between the Cisco Unified IP Phone 7906G and the
existing Cisco Unified IP Phone 7905G?
A. Refer to the "Features and Functions" section for specific feature differences. In general, the
Cisco Unified IP Phone 7906G offers broader applications capabilities through its enhanced memory, more infrastructure integration options (such as support for IEEE 802.3af Power over Ethernet [PoE]), advanced security, and an extended software roadmap to support advanced IP features. It also incorporates some of the advanced user interface features of the high-end Cisco Unified IP Phone 7970G. User interface differences between the phone models will be documented and published.
Q. Who are the target customers for the Cisco Unified IP Phone 7906G? A. The Cisco Unified IP Phone 7906G addresses the communications needs of a clerk or
equivalent worker in a basic office cubicle environment with a low to moderate amount of phone traffic.
Q. Which phone should I order? A. Refer to Table 1 for the primary comparison measures.

Table 1.

Feature IEEE 803.af PoE Enhanced memory and applications Enhanced security features LCD resolution Cisco inline power
Comparison of Cisco Unified IP Phone Models 7905G and 7906G
Cisco Unified IP Phone 7905G (Part Number CP-7905G) No No No 192 x 64 pixels Yes Cisco Unified IP Phone 7906G (Part Number CP-7906G) Yes Yes Yes 192 x 64 pixels Yes
Q. Will the existing Cisco Unified IP Phone 7905G soon go to end-of-life status? A. Yes. The end-of-life notice has already been published for the Cisco Unified IP Phone 7905G:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/prod_end-oflife_notice0900aecd8040484b.html.
Q. What should I do if a customer wants to upgrade from an existing phone to this new

phone?

A. The regular Cisco Technology Migration Program (TMP) will be available within 2 weeks of the
first customer shipment (FCS). Use the Cisco TMP tool to verify the discount.
All contents are Copyright 19922007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.

Page 1 of 4

Q. If I trade in an older Cisco Unified IP phone for a new one, do I have to purchase a new

software user license?

A. New user license part numbers have been created (for example, SW-CCM-UL-7906). A user
license must be selected when purchasing; however, a Cisco TMP exception has been created to provide a license credit of nearly 100 percent when a customer moves from one user license to another of equal price (for example, upgrading from a user license for the Cisco Unified IP Phone 7905G to a user license for the Cisco Unified IP Phone 7906G). The exception will be in place within 2 weeks of FCS. Use the Cisco TMP tool to verify the discount.
Q. What Cisco Unified Communications Manager release is required for the Cisco Unified

IP Phone 7906G?

A. Customers are required to use the most recent version of each Cisco Unified Communications
Manager for full support: Cisco Unified CallManager Version 3.3(5)SR2, 4.1(3)SR3a, or 4.1(2)SR1 for Skinny Client Control Protocol (SCCP) only; Cisco Unified Communications Manager Versions 5.0(2) and higher for both SCCP and Session Initiation Protocol (SIP) support.

Q. Does the new Cisco Unified IP Phone 7906G identify itself differently to Cisco Unified
Communications Manager (or Cisco Unified Communications Manager Express) than a Cisco Unified IP Phone 7905G?
A. Yes. It is a new phone model. Q. What phone firmware version is required? A. A new phone firmware version is required for this new Cisco Unified IP Phone 7906G. Cisco
Unified IP Phone 7906 SCCP Firmware Version 7.2(3) will be posted to Cisco.com when the phone is orderable.
Q. What protocols will be supported? A. The Cisco Unified IP Phone 7906G will support SCCP at FCS and SIP within a month of FCS. Q. Will SIP be supported in the future? When? A. Support for SIP Version 2 will be available within a month of FCS. Q. What languages are supported on the Cisco Unified IP Phone 7906G? A. Language localization support varies by Cisco Unified Communications Manager version
Cisco CallManager 3.3(5) Service Release 1 (SR1) supports the following languages: Danish, Dutch, French, Finnish, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, and Swedish.
Cisco Unified CallManager 4.1(3) supports all the languages listed previously, plus Catalan and English (United Kingdom), Bulgarian, Croatian, Czech, Romanian, Serbian, Slovak, Slovenian, Hong Kong, Simplified and Traditional Chinese, and Korean. For the two listed Cisco Unified Communications Manager platforms, localized user interface language support for Cisco Unified IP Phone 7906G will be released at FCS (unless noted otherwise). Localized documentation will also be available at this time. The feature set is identical to that of the Cisco Unified IP Phone 7911G except for those features that require a switched PC port, which the Cisco Unified IP Phone 7906G does not have.

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Features and Functions Q. What new features are supported? A. The following are some of the new features available with the Cisco Unified IP Phone 7906G:
High-resolution, pixel-based, monochrome display for improved text, graphics, and productivity-enhancing audio and text Extensible Markup Language (XML) applications (including support of double-byte and unicode characters)
IEEE 802.3af PoE (Class 2) plus continued support for Cisco inline power Enhanced platform to support future capabilities (IP Version 6 [IPv6], for example) Factory-installed certificates for ease of security configuration Secure, encrypted communication streams (signaling and media) Group listen
Q. Is the Cisco Unified IP Phone Expansion Module 7914 supported? A. No. The Cisco Unified IP Phone Expansion Module 7914 is supported only on the Cisco
Unified IP Phones 7960G, 7961G, 7961G-GE, 7970G and 7971G-GE.
Q. Is Cisco Unified Video Advantage for desktop videoconferencing supported? A. No. Cisco Unified Video Advantage will not be supported because the Cisco Unified IP Phone

7906G has no PC port.

Q. Is there speakerphone capability and headset connectivity? A. No. Like the Cisco Unified IP Phone 7905G, the Cisco Unified IP Phone 7906G does not
include hands-free speakerphone and headset connectivity. The Cisco Unified IP Phone 7906G supports monitoring (one-way audio through the chassis speaker) and group listen (European-style speakerphone using the handset and the chassis speaker.)
Q. Does Cisco Unified Communications Manager Express support the Cisco Unified IP

Phone 7906G?

A. Cisco Unified Communications Manager Express will support the Cisco Unified IP Phone
7906G starting with Version 4.0.
Q. Is Cisco Unified Survivable Remote Site Telephony (SRST) supported? What about

Secure SRST?

A. Yes. These are both supported in Cisco Unified SRST 4.1 or 4.0(3). Power Q. Does the Cisco Unified IP Phone 7906G support Cisco inline power or IEEE 802.3af
A. The Cisco Unified IP Phone 7906G supports both Cisco inline power and IEEE PoE (Class 2). Q. As a Class 2 IEEE device, does the Cisco Unified IP Phone 7906G require a continuous
draw of 6.49W (standard Class 2)?
A. No. When Cisco Unified IP Phones are connected to common switches such as the Cisco
Catalyst 3560 Series Switches or Catalyst 3570 Switch, the switch can automatically detect the phone type and provide the exact amount of power that the phone needs. The use of the Cisco Discovery Protocol provides this greater granularity to the power classification, allowing more accurate reporting of power consumption. Because the reporting is more accurate,

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Cisco phones can be more energy efficient than other IP phones in the same IEEE power class, allowing more IEEE endpoints per switch or lower overall power costs.
Q. Is there a recommended powering option? A. No. Powering decisions depend on the customer's environment. Either of the inline power
methods can be used, or the standard Cisco Unified IP Phone external power adapter can be used for local power.
Availability and Ordering Q. When can I order the Cisco Unified IP Phone 7906G? A. It is orderable today. Q. Is a station user license required? A. Yes. As with all Cisco phones, a station user license must be purchased with each phone. Q. What items are included in the Cisco Unified IP Phone 7906G list price? A. The Cisco Unified IP Phone 7906G ships with the base unit (with attached foot stand), a

handset, a handset cord, an Ethernet cord, a pictorial quick-start guide, regulatory compliance and safety information (RSCI), a Cisco 1-year limited hardware warranty card, and an enduser software license agreement.
Miscellaneous Q. Where can I find out more about the new Cisco Unified IP Phone 7906G? A. For more information about Cisco Unified IP Phones, visit
http://www.cisco.com/en/US/products/hw/phones/ps379/index.html.

Printed in USA

C67-348390-01 05/07

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