Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your phone.

10/100 SW

10/100 PC

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DC adaptor port (DC48V) AC-to-DC power supply AC power cord Network port (10/100 SW)
Access port (10/1001 PC) Handset port Headset port Footstand button
1. Your phone may show 10/100/1000.
Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.
Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Adjusting the Footstand (Optional) To change the angle of the phone base, adjust the footstand while pressing the footstand button.

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Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Information To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single best solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones. Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com http://www.jabra.com

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Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Line or Call State Description
On-hook line Off-hook line Connected call Ringing call Call on hold Remote-in-use Reverting call Authenticated call Encrypted call Idle line (BLF) Busy line (BLF) Line in Do Not Disturb (BLF) Idle Intercom line One-way intercom call Two-way intercom call No call activity on this line. You are dialing a number or an outgoing call is ringing. You are currently connected to the other party. An incoming call is ringing on one of your lines. You have put the call on hold. See Using Hold and Resume, page 20. Another phone that shares your line has a connected call. See Using a Shared Line, page 35, for details. A holding call is reverting to your phone. See Using Hold and Resume, page 20. See Making and Receiving Secure Calls, page 39. See Making and Receiving Secure Calls, page 39. See Using BLF to Determine a Line State, page 39. See Using BLF to Determine a Line State, page 39. See Using BLF to Determine a Line State, page 39. The intercom line is not in use. See Placing or Receiving Intercom Calls, page 30. The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls, page 30. The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls, page 30.
Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open:
Primary phone Displays the phone number (directory number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date alternate display in this area. Programmable Programmable buttons can serve as phone line buttons, intercom-line button buttons, speed-dial buttons, phone service buttons or phone feature buttons. indicators Icons and labels indicate how these buttons are configured. For an icon reference, see Phone Screen Icons in the Quick Reference Card at the front of this guide. Softkey labels Status line Call activity area Phone tab Feature tabs Each displays a softkey function. To activate a softkey, press the softkey button. Displays audio mode icons, status information, and prompts. Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Lines and Calls, page 10, and Viewing Multiple Calls, page 22. Indicates call activity. Press this tab to return to the call activity area, if needed. Each indicates an open feature menu. See Understanding Feature Buttons and Menus, page 13.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.

Create a conference

1. From a connected call, press Confrn or Conference. (You may need to press the more softkey to see Confrn.) 2. Enter the participants phone number. 3. Wait for the call to connect. 4. Press Confrn or Conference again to add the participant to your call. 5. Repeat to add additional participants.
Add new participants to an existing conference See a list of participants or remove participants
Repeat the steps listed above. Your system administrator determines whether non-initiators of a conference can add or remove participants. See Viewing or Removing Conference Participants, page 30.

Using Join

(SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant.
Create a conference by joining together existing calls that are on a single phone line
1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon. 2. Repeat this step for each call that you want to add. 3. Press Join. (You may need to press the more softkey to see Join.)
Create a conference by joining together existing calls that are on multiple phone lines
1. From an active call, press Join. (You may need to press the more softkey to see Join.) 2. Press the green flashing line button want to include in the conference. One of the following occurs: The calls are joined. A window opens on your phone screen prompting you to select the call(s) that you want to join. Highlight the call(s) and press Select, then press Join to complete the action. Note
If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join.

for the call(s) that you

Join together two existing conferences See a list of participants or remove participants
Use the Join or DirTrfr softkeys. Check with your system administrator to see if this feature is available to you. See Viewing or Removing Conference Participants, page 30.

Using cBarge

You can create a conference by using cBarge to add yourself to a call on a shared line.
Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action. See Using Barge to Add Yourself to a Shared-Line Call, page 36 for more information. See a list of participants or remove participants See Viewing or Removing Conference Participants, page 30.

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If you log into your desk phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature.
Place an intercom call to a preconfigured intercom target Place an intercom call to any intercom number Receive an intercom call
Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Press (intercom line). Enter the intercom target number or press a speed-dial number for your target. After you hear the intercom-alert tone, begin speaking. When you hear the intercom-alert tone, handle the call in one of these ways: Listen to the message in one-way audio. Speak to the caller by pressing (active intercom line). Press EndCall with the intercom call in focus.

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: Speed-dial buttons Abbreviated Dialing Fast Dials To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See Accessing Your User Options Web Pages, page 56. To set up Fast Dials, you must access the Personal Directory feature. See Using Personal Directory on Your Phone, page 50. Alternately, your system administrator can configure speed-dial features for you.

Use speed-dial buttons

1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 59. 2. To place a call, press Note (a speed-dial button).
If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing. See Using BLF to Determine a Line State, page 39.
Use Abbreviated Dial Use Fast Dial
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web, page 59. 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. 1. Create a Personal Address B ook entry and assign a Fast Dials code. See Using Personal Directory on the Web, page 57. 2. To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page 50.

for the shared line.

View conference participants (if you used cBarge)
See Viewing or Removing Conference Participants, page 30.
Tips When you barge a call, other parties hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line
1. Press Private. 2. To verify that Privacy is on, look for the Privacy-enabled next to an amber line button. icon 1. Press Private. 2. To verify that Privacy is off, look for the Privacy-disabled icon next to an unlit line button.
Tips If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.
Using BLF to Determine a Line State
Depending on configuration, you can use the Busy Lamp Field (BLF) to determine the state of another phone line that is associated with a speed-dial button, call log, or directory listing on your phone. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.
See the state of a speed-dial line
Look for one of these indicators next to the line number:
Line is in-use. Line is idle.
BLF indicator unavailable for this line.
Line is in Do Not Disturb state.
See the state of a line listed in a call log or directory
Look for one of these indicators next to the line number: Line is in-use. Line is idle. BLF indicator unavailable for this line. Line is in Do Not Disturb state.

Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: Authenticated callThe identities of all phones participating in the call have been verified. Encrypted callThe phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. Non-secure callAt least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
Check the security level of a call or conference
Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call or conference Encrypted call or conference Non-secure call or conference
Determine if secure calls can be made in your company
Contact your system administrator.
There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.

Tracing Suspicious Calls

(SCCP phones only) If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.
Notify your system administrator about a suspicious or harassing call
Then. Press MCID or Malicious Call ID.
Your phone plays a tone and displays the message, MCID successful.
Prioritizing Critical Calls
(SCCP phones only) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: Precedence indicates the priority associated with a call.
Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you.

Want to choose a priority (precedence) Contact your system administrator for a list of level for an outgoing call corresponding precedence numbers for calls. Want to make a priority (precedence) call Hear a special ring (faster than usual) or special call waiting tone Want to view priority level of a call Enter the MLPP access number (provided by your system administrator) followed by the phone number. You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call. Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). Want to accept a higher-priority call Hear a continuous tone interrupting your call Answer the call as usual. If necessary, end an active call first. You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

1. Press the Enterprise Hold (name may vary) softkey on the smartphone. The other party is placed on hold. 2. On your smartphone, press the Resume (name may vary) softkey on the smartphone. See Switching an In-Progress Call to Another Phone, page 22.
Transfer a call that has been picked up on a smartphone to another number
1. Press the Enterprise Transfer (name may vary) softkey on the smartphone. 2. Dial your enterprise access code for transferring calls to initiate a new call. The other party is placed on hold. 3. Press the Enterprise Transfer softkey to complete the call transfer. 1. Press the Enterprise Conference (name may vary) softkey on the smartphone. 2. Dial your enterprise access code for conferencing to initiate a new call. The other party is placed on hold. 3. Press the Enterprise Conference softkey to complete the conference set-up and include both callers in the conference.
Initiate a conference call on a call that has been picked up on a smartphone
Connect to Mobile Voice Access Turn on Mobile Connect from your cellular phone
1. From any phone, dial your assigned Mobile Voice Access number. 2. Enter the number you are calling from, if prompted, and your PIN. 1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one:
All phonesEnter 2. One phoneEnter 1 and enter the number you want to add as
a remote destination, followed by #.
Make a call from your cellular phone Turn off Mobile Connect from your cellular phone
See Placing a CallAdditional Options, page 17. 1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 3 to disable Mobile Connect. 4. Choose whether to turn Mobile Connect off for all configured phones or just one:
All phonesEnter 2. One phoneEnter 1 and enter the number you want to
remove as a remote destination, followed by #.
Tips When calling Mobile Voice Access, you need to enter the number you are call from in addition to the PIN if any of the following are true:
The number you are calling from is not one of your remote destinations. The number is blocked by you or your carrier (shown as Unknown Number). The number is not accurately matched in the Cisco Unified Communications Manager

HoldPuts the first call on hold and dials the second. TransferTransfers the first party to the second and drops you from
the call. (Press Transfer again after dialing to complete the action.)
See if the phone line in the directory is busy
Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a Line State, page 39.
Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see Using Personal Directory on the Web, page 57.
Access Personal Directory (for PAB and Fast Dial codes) Search for a PAB entry
1. Choose > Personal Directory (exact name can vary). 2. Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit. 1. Access Personal Directory, then choose Personal Address Book. 2. Enter search criteria and press Submit. 3. You can choose Previous or Next to move through listings. 4. Highlight the PAB listing that you want and press Select.

Dial from a PAB entry

1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) 4. Enter the participants phone number. 5. Highlight the number that you want to dial and press OK. 6. Press OK again to dial the number.

Delete a PAB entry

1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Delete. 4. Choose OK to confirm the deletion.

Edit a PAB entry

1. Search for a listing. 2. Highlight the listing and press Edit to modify a name or email address. 3. If necessary, choose Phones to modify a phone number. 4. Press Update.

Add a new PAB entry

1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and e-mail information. 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database.
Assign a Fast Dial code to a PAB entry
1. Search for a PAB entry. 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select.

Add a new Fast Dial code (not using a PAB entry)
> Personal Directory > Personal Fast Dials.
2. Press Fast Dial. 3. Highlight a Fast Dial code that is unassigned and press Select. 4. Press Assign. 5. Enter a phone number. 6. Press Update.
Search for Fast Dial codes
2. You can choose Previous or Next to move through listings. 3. Highlight the listing that you want and press Select. 1. Search for a Fast Dial code. 2. Highlight the listing you want and press Select. 3. Press Dial. 4. Choose OK to complete the action.
Place a call using a Fast Dial code

Delete a Fast Dial code

1. Search for a Fast Dial code. 2. Highlight the listing you want and press Select. 3. Press Remove. 1. Choose > Personal Directory (exact name can vary).
Log out of Personal Directory

2. Choose Logout.

Tips Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory.
Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Changing Phone Settings

You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.
Change the ring tone per line
1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3. Choose a ring tone to play a sample of it. 4. Press Select and Save to set the ring tone, or press Cancel.
Adjust the volume level for the phone ringer Change the way the audible voice message indicator sounds on your phone Change the way that the voice message light on your handset works
Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically. 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 56.) 2. Access your message indicator settings. (See Controlling Line Settings on the Web, page 62.) 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 56.) 2. Access your message indicator settings. (See Controlling Line Settings on the Web, page 62.) Note

Set up call forwarding per line
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions. 6. Click Save.
Change the voice message indicator (lamp) setting per line
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Message Waiting Lamp area, choose from various settings. Note
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

6. Click Save.

Change the audible voice message indicator setting per line
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Audible Message Waiting Indicator area, choose from various settings. Note
6. Click Save. Change or create a line text label that appears on your phone screen 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Line Text Label area, enter a text label. 6. Click Save. Note
Setting Up Phones and Access Lists for Mobile Connect
When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone.

Create an access list

1. Choose User Options > Mobility Settings > Access Lists. 2. Click Add New. 3. Enter the following information:
NameIdentifies the access list. DescriptionDescribes the access list.
4. Choose one of these options:
Blocked Access ListCreates list for numbers to be blocked Allowed Access ListCreates list for numbers that will be permitted

5. Click Save.

Add members to an access list.
1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private). 4. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:

X (upper or lower case)Matches a single digit. For example,
408555123X matches any number between 4085551230 and 4085551239.
!Matches any number of digits. For example, 408! matches any

number starts with 408.

#Used as a single digit for exact match.
5. To add this member to the access list, click Save. 6. To save the access list, click Save.
Add a new remote destination
1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information:
NameEnter a name for the cellular (or other) phone. Destination NumberEnter your cellular phone number. Answer Too Soon TimerEnter the amount of time before you can
pick up a call on the remote destination (in milliseconds).
Answer Too Late TimerEnter the amount of time after which it is
too late to pick up a call on the remote destination (in milliseconds).
Delay Before Ringing TimerEnter the amount of time before the
call rings on the remote destination (in milliseconds).
Remote Destination ProfileSelect a remote destination profile,
which contains the settings that apply to all of your remote destinations.
Allowed Access ListSelect a phone number or rule that allows your
cellular phone to ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.
Blocked Access ListSelect a phone number or rule for which your
cellular phone does not ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.
Mobile PhoneSelect to allow your cellular phone can accept a call
sent from your desktop phone.
Enable Mobile ConnectSelect to allow your cellular phone to ring
simultaneously with your desktop phone.
Smart Client InstalledSelect to indicate that the remote destination
you are setting up is a smartphone. 6. Click Save.

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.
Use WebDialer with your User Options directory
1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 56. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.

Determine the state of a Ask your administrator to set up the phone line associated Busy Lamp Field (BLF) feature for with a speed-dial your phone. button, call log, or directory listing on your phone Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility Service.
See Using Cisco Extension Mobility, page 42.
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom

You cannot hear a dial tone or complete a call

Explanation

One or more of the following factors might apply: You must log into the Extension Mobility service. You must enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. (SCCP phones only) Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.
The Settings button is unresponsive The softkey that you want to use does not appear
Your system administrator might have disabled One or more of the following factors might apply:

on your phone.

You must press more to reveal additional softkeys. You must change the line state (for example, go off-hook or have a connected call). Your phone is not configured to support the feature associated with that softkey.
Barge fails and results in a fast busy tone You are disconnected from a call that you joined using Barge Cisco CallBack fails
You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. The other party might have call forwarding enabled.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to.

Access network configuration data Access status data Access phone model information Access phone call and voice quality information
Choose > Network Configuration and select the network configuration item that you want to view. Choose Choose Choose > Status and select the status item that you want to view. > Model Information. > Status > Call Statistics.

audio quality 6 button, identifying 10 hanging up with 20 mode 45 obtaining 46 headset performance, general 6 help button, description of 9 help, using 13 hold and switching calls 22 and transferring 23 using 20 hookswitch clip, removing 5 hunt groups, logging out 35
icons for call states 11 for lines 11 idle 11 installing, Cisco Unified IP Phone 4 intercom calls 30 intercom line 11
GPickUp 33 group call pickup, using 33
handset light strip 10 securing in cradle 5 using 45 hanging up, options for 20 headset answering calls with 18

keypad description of 10

language (locale) settings 61
line buttons, identifying 9 lines and call forwarding 25, 62 and call states 11 and using BLF 39 description of 10 icons 11 ring patterns for 62 text label for 62 viewing 10 voice message indicator setting for 62 logging out of hunt groups 35
navigation button, description of 10 network configuration data, locating 71
on-hook dialing 16 online help, using 13 OPickUp 33 other call pickup, using 33
Malicious Call Identification (MCID), using 40 Meet-Me conferences 29 menus, using 14 messages indicator for 53, 55 listening to 55 messages button, description of 9 missed calls, records of 47 MLPP, using 40 multiparty calls identifying in call logs 47, 48 viewing details of 47, 48 multiple calls, handling 22 mute button, description of 10 mute, using 21 PAB 49 using from web page 57 park retrieval prefix 34 password, changing 61 Personal Address Book See PAB 50 Personal Address Book (PAB) dialing from 18 Personal Address Book, see PAB Personal Directory using from web page 57 phone lines buttons for 9 description of 10 viewing 10 phone screen adjusting contrast of 54 changing language of 54 cleaning 12 features of 10
phone services configuring see also User Options web pages PickUp 33 PIN, changing 61 placed calls, records of 47 placing calls, options for 16 prioritizing calls 40 privacy and shared lines 36 using 38 programmable buttons description of 9 labels for 10
safety, warnings 2 secure calls 39 secure conferences 30 security levels of 40 making and receiving secure calls 39 verifying non-secure calls 39 services button, description of 10 services, subscribing to 60 settings button, description of 10 shared lines and Remote-in-Use icon 36 description of 35 with barge 36 with privacy 38 softkey buttons description of 10 labels for 10 sound See audio, quality of 6 speakerphone answering calls with 18 button, identifying 10 hanging up with 20 mode 45 speed dial 32 buttons, identifying 9 configuring 59 labels 10, 59 using 17 status data, locating 71 status line, viewing 10
QRT 72 QRT, using 72 Quality Reporting Tool 72
received calls, records of 47 redial 16 Remote-in-Use icon for shared lines 36 resume, using 20 ring patterns, changing 62 ringer customizing 53 indicator for 10
subscriptions, for phone services 60 suspicious calls, tracing 40 switching calls 22

Viewing Multiple Calls 20 Transferring Calls 21 Sending a Call to a Voice Messaging System 22 Forwarding All Calls to Another Number 23 Using Do Not Disturb 24 Making Conference Calls 25 Understanding Types of Conference Calls 25 Starting and Joining a Standard Conference 26 Starting or Joining a Meet-Me Conference Call 28 Advanced Call Handling 29 Speed Dialing 29 Picking Up a Redirected Call on Your Phone 30 Using a Shared Line 31 Understanding Shared Lines 31 Adding Yourself to a Shared-Line Call 32 Preventing Others from Viewing or Barging a Shared-Line Call 33 Storing and Retrieving Parked Calls 33 Making and Receiving Secure Calls 34 Tracing Suspicious Calls 34 Prioritizing Critical Calls 35 Using Cisco Extension Mobility 36 Using BLF to Determine a Line State 36 Using a Handset, Headset, and Speakerphone 37 Obtaining a Headset 38 Using AutoAnswer 38 Using Phone Settings 39 Customizing Rings and Message Indicators 39 Customizing the Phone Screen 40 Using Call Logs and Directories 41 Using Call Logs 41
Directory Dialing 43 Using Corporate Directory on Your Phone 44 Using Personal Directory on Your Phone 45 Accessing Voice Messages 48 Customizing Your Phone on the Web 49 Accessing Your User Options Web Pages 49 Configuring Features and Services on the Web 50 Using Personal Directory on the Web 50 Using Your Personal Address Book on the Web 50 Configuring Fast Dials on the Web 51 Using the Address Book Synchronization Tool 52 Setting Up Speed Dials on the Web 52 Setting Up Phone Services on the Web 53 Controlling User Settings on the Web 54 Controlling Line Settings on the Web 55 Using Cisco WebDialer 57 Understanding Additional Configuration Options 59 Troubleshooting Your Phone 61 General Troubleshooting 61 Viewing Phone Administration Data 62 Using the Quality Reporting Tool 62 Cisco One-Year Limited Hardware Warranty Terms 63 Index 65

Getting Started

Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phones capabilities, or refer to the table below for pointers to commonly used sections.

If you want to.

Explore your phone on your own Review safety information Connect your phone
Press on the phone when you need assistance. See Safety and Performance Information, page 2. See Connecting Your Phone, page 5.
Use your phone after it is installed Start with An Overview of Your Phone, page 8. Learn what the button lights mean See Understanding Buttons and Hardware, page 8. Learn about the display Make calls Put calls on hold Mute calls Transfer calls Make conference calls Set up speed dialing Share a phone number Change the ring volume or tone View your missed calls Listen to your voice messages See softkey and icon definitions See Understanding Phone Screen Features, page 12. See Placing a CallBasic Options, page 16. See Using Hold and Resume, page 19. See Using Mute, page 20. See Transferring Calls, page 21. See Making Conference Calls, page 25. See Speed Dialing, page 29. See Using a Shared Line, page 31. See Using Phone Settings, page 39. See Using Call Logs and Directories, page 41. See Accessing Voice Messages, page 48. See the Quick Reference Card in the front of this guide.

Settings button

Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds. Opens/closes the Services menu.

Services button

Customizing Your Phone on the Web, page 49

Item 9

Volume button
Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Toggles the Mute feature on or off. When Mute is on, the button is lit. Toggles the headset on or off. When the headset is on, the button is lit. Allows you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log. Allows you to dial phone numbers, enter letters, and choose menu items. Each activates a softkey option (displayed on your phone screen). Indicates an incoming call or new voice message.
Using a Handset, Headset, and Speakerphone, page 37 Using a Handset, Headset, and Speakerphone, page 37 Using Mute, page 20 Using a Handset, Headset, and Speakerphone, page 37 Using Call Logs, page 41
10 Speaker button 11 Mute button 12 Headset button 13 Navigation button
14 Keypad 15 Softkey buttons 16 Handset light strip
Basic Call Handling, page 16 Understanding Phone Screen Features, page 12 Accessing Voice Messages, page 48
Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open:
Primary phone Displays the phone number (directory number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date alternate display in this area. Programmable Programmable buttons can serve as phone line buttons, speed-dial buttons, button phone service buttons or phone feature buttons. Icons and labels indicate how indicators these buttons are configured. For an icon reference, see Phone Screen Icons in the Quick Reference Card at the front of this guide. Softkey labels Status line Call activity area Phone tab Feature tabs Each displays a softkey function. To activate a softkey, press the softkey button. Displays audio mode icons, status information, and prompts. Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Line and Call Icons section on page 14, and Viewing Multiple Calls, page 20. Indicates call activity. Press this tab to return to the call activity area, if needed. Each indicates an open feature menu. See Understanding Feature Buttons and Menus, page 13.

Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Line or Call State Description
On-hook line Off-hook line Connected call Ringing call Call on hold Remote-in-use Authenticated call Encrypted call Idle line (BLF) Busy line (BLF) No call activity on this line. You are dialing a number or an outgoing call is ringing. You are currently connected to the other party. An incoming call is ringing on one of your lines. You have put the call on hold. See Using Hold and Resume, page 19. Another phone that shares your line has a connected call. See Using a Shared Line, page 31, for details. See Making and Receiving Secure Calls, page 34. See Making and Receiving Secure Calls, page 34. See Using BLF to Determine a Line State, page 36. See Using BLF to Determine a Line State, page 36.
Recognizing Recording Tones
If your system administrator has configured your phone to support recording tones (also called beep tones), then the parties on a call might hear a beep tone which indicates that the call may be recorded. Ask your system administrator for more information.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator > Model Information > Call Control Protocol on your phone. or you can choose

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.
Placing a CallBasic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.

Using Do Not Disturb

(SIP phones only.) You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone.

Turn on DND

1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select Yes, and then press Save. Do Not Disturb displays on the status line, and a DND softkey is added.

Turn off DND

Press the DND softkey or: 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select No, and then press Save.
Tips When DND is turned on:
The DND blocking feature applies to all the lines on your phone. Received calls are not logged to the Missed Calls directory on your phone.
When DND and Call Forward All are both enabled on your phone, Call Forward All takes precedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy tone. If DND is not enabled on your phone, see your system administrator.

Making Conference Calls

Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call.
Understanding Types of Conference Calls
There are two types of conference calls: Standard (ad hoc) and Meet-Me.
Standard Conference Calls You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone:
ConfrnUse this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones. JoinUse this softkey to establish a standard conference by joining several calls already on one line. (SCCP phones only) cBargeUse this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines. See Starting and Joining a Standard Conference, page 26, for additional instructions.

Meet-Me Conference Calls You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.
See Starting or Joining a Meet-Me Conference Call, page 28, for additional instructions.
Starting and Joining a Standard Conference
A standard (ad hoc) conference allows at least three people to participate in a single call.
Create a conference by calling participants Add new participants to an existing conference
1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.) 2. Enter the participants phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants.
Create a conference by joining two or more existing calls (SCCP phones only)
1. Make sure that you have two or more calls on a single line. 2. Highlight a call that you want to add to the conference. 3. Press Select. The selected call displays this icon. 4. Repeat this process for each call that you want to add. 5. From one of the selected calls, press Join. (You may need to press the more softkey to see Join.) Note
The active call is automatically selected.
Participate in a conference
Answer the phone when it rings.
Create a conference by Highlight a call on a shared line and press cBarge. (You may need to barging a call on a shared line press the more softkey to display cBarge.) See Using a Shared Line, page 31. View a list of conference participants 1. Highlight an active conference. 2. Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. Get an updated list of participants See who started the conference Drop the last party added to the conference While viewing the conference list, press Update. While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name. Press RmLstC. You can remove participants only if you initiated the conference call.
Remove any conference participant
1. Highlight the participants name. 2. Press Remove. You can remove participants only if you initiated the conference. Hang up or press EndCall.
End your participation in a conference
Tips Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join. (Join is on SCCP phones only.)
Depending on how your phone is configured, if you leave a conference after creating it, the conference might end. To avoid this, transfer the conference before hanging up.
Starting or Joining a Meet-Me Conference Call
Meet-Me conferencing allows you to start or join a conference by calling the conference number.
Start a Meet-Me conference

1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. Note
Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.
Join a Meet-Me conference
Dial the Meet-Me conference number (provided by the conference initiator). Note
Participants hear a busy tone if they call the conference before the initiator has joined. In this case, try your call again.

End a Meet-Me conference

All participants must hang up. The conference does not automatically end when the conference initiator disconnects.

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: Speed-dial buttons Abbreviated Dialing Fast Dials To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See Accessing Your User Options Web Pages, page 49. To set up Fast Dials, you must access the Personal Directory feature. See Using Personal Directory on Your Phone, page 45. Alternately, your system administrator can configure speed-dial features for you.

Use speed-dial buttons

1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 52. 2. To place a call, press Note (a speed-dial button).
If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing. See Using BLF to Determine a Line State, page 36.
Use Abbreviated Dial Use Fast Dial
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web, page 52. 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. 1. Create a Personal Address B ook entry and assign a Fast Dials code. See Using Personal Directory on the Web, page 50. 2. To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page 45.

Customizing the Phone Screen
You can adjust the characteristics of your phone screen.
Change the phone screen contrast
1. Choose > User Preferences > Contrast. 2. To make adjustments, press Up, Down or 3. Press Save, or press Cancel. Note
If you accidentally save a very light or very dark contrast and cannot see the phone screen display: Press and then press 1, 3 on the keypad.
Next, press to change the contrast until you can see the phone screen display, and then press Save.
Change the background image
> User Preferences > Background Images.
2. Scroll through available images and press Select to choose an image. 3. Press Preview to see a larger view of the background image. 4. Press Exit to return to the selection menu. 5. Press Save to accept the image or press Cancel. Note
If you do not see a selection of images, then this option has not been enabled on your system.
Change the language on your screen
1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your user settings. (See Controlling User Settings on the Web, page 54.)
Change the line text label
1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your line label settings. (See Controlling Line Settings on the Web, page 55.)
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, use the Directories button.

Using Call Logs

Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to. Then.
View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records. Display details for a single call record
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record. 3. Press Details. Doing so displays information such as called number, calling
number, time of day, and call duration (for placed and received calls only). Erase all call records in all logs Erase all call records in a single log Erase a single call record Press

, then press Clear. > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record. 3. Press Clear. (You may need to press the more softkey to display Clear.) 1. Choose
2. Highlight a call record. 3. Press Delete.
Dial from a call log (while not on another call)
2. Highlight a call record. 3. If you need to edit the displayed number, press EditDial followed by << or
>>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)
4. Go off-hook to place the call.
If you want to. Dial from a call log (while connected to another call)
4. Press Dial. 5. Choose a menu item to handle the original call: HoldPuts the first call on hold and dials the second. TransferTransfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
ConferenceCreates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
EndCallDisconnects the first call and dials the second. See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State, call log is busy page 36. before placing a call to that line (SCCP phones only)
Place a call from a URL entry in a call log (SIP phones only)
2. Highlight the URL entry that you want to dial. 3. If you need to edit the entry, press EditDial. 4. The
icon appears to indicate that you can begin editing characters in the URL entry.

5. Press Dial.

(SCCP phones only) To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:
The first logged entry is the name/number of the last completed call of a multiparty call received on

your phone.

The second logged entry is the name/number of the first completed call of a multiparty call received

on your phone.

Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features: Corporate DirectoryCorporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your system administrator. Personal DirectoryIf available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials:
PAB is a directory of your personal contacts. Fast Dials allows you to assign codes to PAB entries for quick dialing.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.

Using Your Personal Address Book on the Web
This section describes how to use your PAB from the User Options web pages.
Then do this after you log in.
1. Choose User Options > Personal Address Book. 2. Click New. 3. Enter information for the entry. 4. Click Save.
Search for a PAB entry Edit a PAB entry
1. Choose User Options > Personal Address Book. 2. Specify search information and click Find. 1. Search for a PAB entry. 2. Click a name or nickname. 3. Edit the entry as needed and click Save.
1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 50. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Change the Fast Dial code, if desired. 5. Use the Search Options area to find the appropriate PAB entry. 6. Click a phone number in the Search Results area. 7. Click Save.
Assign a Fast Dial code to a phone number (without using a PAB entry)
1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save.
Search for a Fast Dial entry Edit a Fast Dial phone number
1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 1. Choose User Options > Fast Dials. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save.

Delete a Fast Dial entry

1. Search for a Fast Dial. 2. Select one or more entries. 3. Click Delete Selected.
Tips You can create up to 500 Fast Dial and PAB entries.
You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled raw in the User Options web pages and do not display a configurable text label.
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

5. Click Save.

Change the ring pattern per line
1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Ring Settings area, choose a setting to tell your phone how to indicate an incoming call on the selected line. 5. Click Save. Note
The idle ring setting pertains if you receive an incoming call when the phone is idle. The consecutive ring setting pertains if you receive an incoming call when the phone is active.
Change or create a line text label that appears on your phone screen
1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Line Text Label area, enter a text label. 5. Click Save. Note

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.
Use WebDialer with your User Options directory
1. Log into your User Options web pages. See Accessing Your User Options Web Pages, page 49. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.
Use WebDialer with another online corporate directory (not your User Options directory)
1. Log into a WebDialer-enabled corporate directory and search for coworkers. 2. Click the number that you want to dial. 3. When prompted, enter your user ID and password. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.
Set up, view, or change WebDialer preferences
Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page. The Preferences page contains the following options: Preferred languageDetermines the language used for WebDialer settings and prompts. Use permanent deviceIdentifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on the phone, choose > Network Configuration > Host Name.) Use Extension MobilityIf selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). Do not display call confirmationIf selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

For more information.

Talk to your system administrator or phone support team. Talk to your system administrator or phone support team. See: Speed Dialing, page 29 Cisco Unified IP Phone Expansion Module 7914 Phone Guide (SCCP phones only)
Need to handle more Ask your system administrator to calls on your phone line configure your line to support more calls. Need more than one phone line Need more speed-dial buttons Ask your system administrator to configure one or more additional directory numbers for you. First make sure that you are using all of your currently available speed-dial buttons. If you need additional speed-dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service. Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone. Work with (or work as) Consider using: an administrative Cisco Unified CallManager assistant (SCCP phones Assistant only) A shared line Want to use one extension for several phones Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example.
See: Using a Shared Line, page 31 Cisco Unified CallManager Assistant User Guide See Using a Shared Line, page 31.
Share phones or office space with coworkers
Consider using: Call Park to store and retrieve calls without using the transfer feature Call Pickup to answer calls ringing on another phone A shared line to view or join coworkers calls Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone
Ask your system administrator about these features and see: Advanced Call Handling, page 29 Using a Shared Line, page 31 Using Cisco Extension Mobility, page 36
Answer calls frequently Ask your system administrator to set or handle calls on up the AutoAnswer feature for your someones behalf phone. Need to make video calls (SCCP phones only) Consider using Cisco Unified Video Advantage, which enables you to make video calls using your Cisco IP Phone, your personal computer, and an external video camera.

Duration of Hardware Warranty One (1) Year
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 63
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number
Address Book Synchronization Tool 52 answering calls, options for 18 ASCII label field support 52, 53 audio problems 62 audio, quality of 7 authenticated calls 34 Auto Dial 16 AutoAnswer 38 viewing and dialing from 41 call park 33 call pickup, using 30 call waiting 18 caller ID 12 call-handling, advanced 29 call-handling, basic 16 calls answering 18 barging 32 blocking 24 compared to lines 14 conference features for 25 barge and privacy 33 and shared lines 31 using 32 BLF 36 Busy Lamp Field see BLF 36 ending 19 forwarding 23 handling multiple 20 holding and resuming 19 icons for 14 maximum per line 14 multiple parties on 25 multiple, switching between 20 muting 20 parking 33 call activity area, viewing 12 call forwarding 23 call logs dialing from a URL entry in 42 erasing 41 placing 16 prioritizing 35 redirecting while ringing 30 reporting problems with 62
secure 34 storing and retrieving 33 transferring 21 using DND 24 viewing 12, 20 viewing multiple 20 cBarge 32 Cisco Unified IP Phone adjusting height of 6 connecting 5 description of 8 feature configuration for 15, 59 illustration of 9 online help for 13 registering 6 securing handset rest 6 Cisco Unified IP Phone Expansion Module Cisco Unified Video Advantage 60 Cisco WebDialer See also WebDialer 57 Client Matter Code 18 CMC 18 conference calls Meet-Me 25, 28 standard 25, 26 configuration Fast Dials 51 features and services 50 options 59 corporate directory dialing from web page with 17 using on phone 17 customization

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