Using Mute 25 Switching Between Multiple Calls 25 Switching an In-Progress Call to Another Phone 26 Viewing Multiple Calls 26 Transferring Calls 27 Sending a Call to a Voice Message System 28 Forwarding Calls to Another Number 28 Using Do Not Disturb 29 Making Conference Calls 30 Using Conference Features 30 Using Conference 31 Using Join 32 Using cBarge 32 Using Meet-Me 33 Viewing or Removing Conference Participants 34 Starting or Joining a Meet-Me Conference Call 34 Placing or Receiving Intercom Calls 35 Advanced Call Handling 37 Speed Dialing 37 Picking Up a Redirected Call on Your Phone 38 Storing and Retrieving Parked Calls 39 Logging Out of Hunt Groups 40 Using a Shared Line 40 Understanding Shared Lines 41 Using Barge to Add Yourself to a Shared-Line Call 41 Understanding Barge Features 41 Using Barge Features 42 Preventing Others from Viewing or Barging a Shared-Line Call 43 Using BLF to Determine a Line State 44 Making and Receiving Secure Calls 44 Tracing Suspicious Calls 45 Prioritizing Critical Calls 45

OL-14622-01

Using Cisco Extension Mobility 47 Managing Business Calls Using a Single Phone Number 47 Using a Handset, Headset, and Speakerphone 50 Obtaining a Headset 51 Using AutoAnswer 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate Directory on Your Phone 56 Using Personal Directory on Your Phone 57 Accessing Voice Messages 60 Using the User Options Web Pages 61 Accessing Your User Options Web Pages 61 Configuring Features and Services on the Web 62 Using Personal Directory on the Web 62 Using Your Personal Address Book on the Web 62 Configuring Fast Dials on the Web 63 Using the Address Book Synchronization Tool 64 Setting Up Speed Dials on the Web 64 Setting Up Phone Services on the Web 65 Controlling User Settings on the Web 66 Controlling Line Settings on the Web 67 Setting Up Phones and Access Lists for Mobile Connect 69 Using Cisco WebDialer 72
Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 79 Index 81

Getting Started

Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phones capabilities or refer to the table below for pointers to commonly used sections.

Caution

In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.

Accessibility Features

A list of accessibility features is available upon request.

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

10/100 SW

10/100 PC

113950

DC adaptor port (DC48V) AC-to-DC power supply AC power cord Network port (10/100/1000 SW)
Access port (10/100/1000 PC) Handset port Headset port Footstand button
Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.
Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

Choosing Phone Screen Items
There are two ways to choose items on your phones screen.
To choose a phone screen item.
By item number By scrolling

Do this.

Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu. Use the Navigation button to highlight an item. Press the Select button to select the item, or a softkey to finish the action.
Cleaning and Maintaining the Phone Screen
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.
Waking the Phone Screen from Sleep Mode
You can wake the phone screen from sleep mode.
Wake the phone screen from sleep mode
Press any button or lift the handset. After a period of inactivity (determined by your system administrator), the phone screen enters sleep mode to save power. In this mode, the remains lit. phone screen appears blank and the Display button
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
Open or close a feature menu
Press a feature button: Messages Services Help Directories Settings
Scroll through a list or menu Go back one level in a feature menu Switch between open feature menus
Press the Navigation button. Press Exit. Pressing Exit from the top level of a menu closes the menu. Press a feature button on your phone.
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

View the main menu

Press on your phone and wait a few seconds for the menu to display. Main menu topics include: About Your Cisco Unified IP PhoneDetails about your phone How do I.?Procedures for common phone tasks Calling FeaturesDescriptions and procedures for calling features
Learn about a button or softkey Learn about a menu item Get help using Help

Press Press press

, then quickly press a button or softkey. , then quickly press the menu item on the phone screen. Or, twice quickly with the menu item highlighted. again, or choose Help from
Press. After a second or two, press the main menu.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them. Here are some details about using softkeys and line buttons to access features:

Before using Mobile Voice Access to make a call, obtain your Mobile Voice Access number and End user PIN from your system administrator.
Prioritizing Critical Calls, page 45 Using Personal Directory on Your Phone, page 57
Your system administrator
Using Cisco Extension Mobility, page 47 Using Cisco Extension Mobility, page 47

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.
Answer with a headset Answer with the speakerphone Switch from a connected call to answer a new call
Press , if unlit. Or, if Answer or (flashing). Press , Answer, or is lit, press (flashing).
Using a Handset, Headset, and Speakerphone, page 50 Using a Handset, Headset, and Speakerphone, page 50 Using Hold and Resume, page 24 Using Hold and Resume, page 24 Sending a Call to a Voice Message System, page 28 Using AutoAnswer, page 51 Storing and Retrieving Parked Calls, page 39 Picking Up a Redirected Call on Your Phone, page 38
Press Answer or, if the call is ringing on (flashing). a different line, press
Answer using call waiting Press Answer. Send a call to a voice message system Auto-connect calls Retrieve a parked call on another phone Press iDivert. Use AutoAnswer. Use Call Park or Directed Call Park.
Use your phone to answer Use Call Pickup. a call ringing elsewhere
Answer a priority call (SCCP phones only) Answer a call on your cellular phone or other remote destination
Hang up the current call and press Answer. Set up Mobile Connect and answer your phone. When you enable Mobile Connect: Your desktop and remote destinations receive calls simultaneously. When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message. When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.
Prioritizing Critical Calls, page 45 Using Cisco Extension Mobility, page 47
Tip If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

Turn on DND

Press Do Not Disturb or DND. lights, Do Not Disturb displays on the phone, the DND and the ring tone is turned off.
Turn off DND Customize DND settings

Press Do Not Disturb

or DND.
If your system administrator configured DND settings to appear on the User Options page, follow these steps: 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 61. 2. From the drop-down menu, choose User Options > Device. 3. You can set the following options Do Not DisturbTurn DND on/off. DND Incoming Call AlertSet the alert to beep only, flash only, or disable all visible and audible alert notifications.

Making Conference Calls

Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are available on your phone. ConferenceAllows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones. JoinAllows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey or button. Join is available on SCCP phones only. cBargeAllows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on phones that use shared lines. Meet-MeAllows you to create or join a conference by calling a conference number. Use the MeetMe softkey or button.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.

Create a conference

1. From a connected call, press Confrn or Conference. (You may need to press the more softkey to see Confrn.) 2. Enter the participants phone number. 3. Wait for the call to connect. 4. Press Confrn or Conference again to add the participant to your call. 5. Repeat to add additional participants.
Add new participants to an existing conference See a list of participants or remove participants
Repeat the steps listed above. Your system administrator determines whether non-initiators of a conference can add or remove participants. See Viewing or Removing Conference Participants, page 34.

Using Join

(SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant.
Create a conference by joining together existing calls that are on a single phone line

Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Get an updated list of conference participants See who initiated the conference Remove any conference participant Drop the last participant added to the conference Press ConfList or Conference List. Participants are listed in the order in which they join the conference with the most recent additions at the top. While viewing the conference list, press Update. While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name. While viewing the conference list, highlight the participants name and press Remove. While viewing the conference list, press RMLstC or Remove Last Participant. or or icon after Conference on the phone icon beside the participants name on the
Verify that a conference call is Look for the screen. secure Verify that a participant is calling from a secure phone Add more participants Look for the phone screen.
See Using Conference, page 31.
Starting or Joining a Meet-Me Conference Call
1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. Note
Placing or Receiving Intercom Calls
You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipients handset or headset is in use, the audio is sent to the device that is use. Any current call activity that your recipient is engaged in continues simultaneously. The target destination receives an intercom-alert tone and can then choose to: Listen to the caller with your microphone muted (you can hear the caller but the caller cannot hear you). End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if you do not want to hear the message. Talk to the caller by pressing the active intercom button, and use either the handset, headset or speaker. The intercom call becomes a two-way connection so that you can converse with the caller. When using the intercom feature, be aware of the following: From an intercom line, you can only dial other intercom lines. You can use only one intercom line at a time. When your active call is being monitored or recorded, you cannot receive or place intercom calls. You cannot place an intercom call on hold. If you log into your desk phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature.

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 41.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing
or Barging a Shared-Line Call, page 43. The maximum number of calls that a shared line supports can vary by phone.
Using Barge to Add Yourself to a Shared-Line Call
You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must be non-private calls. See Using a Shared Line, page 40.)
Understanding Barge Features
cBarge and Barge Depending on how your phone is configured, you can add yourself to a call on a shared line using either cBarge or Barge:
cBarge converts the call into a standard conference, allowing you to add new participants. (See Making Conference Calls, page 30 for information about standard conferences.) Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.
Single-button and Multi-touch Barge Your system administrator determines whether the barge feature on your phone (cBarge or Barge) operates as a single-button or multi-touch feature.
Single button barge allows you to press a line button to barge a call. Multi-touch barge allows you to view call information before barging.

Using Barge Features

The table below describes how to use barge features to add yourself to a call on a shared line.
See if the shared line is in use Add yourself to a call on a shared line
Look for the remote-in-use icon Press the red line button One of the following occurs: You are added to the call. A window opens on your phone screen prompting you to select the call that you want to barge. Press Barge or cBarge to complete the action. (You may need to press the more softkey to display Barge or cBarge.) next to a red line button.

for the shared line.

View conference participants (if you used cBarge)
See Viewing or Removing Conference Participants, page 34.
Tips When you barge a call, other parties hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line
1. Press Private. 2. To verify that Privacy is on, look for the feature-enabled next to an amber line button. icon 1. Press Private. 2. To verify that Privacy is off, look for the feature-disabled next to an unlit line button. icon
Tips If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.
Using BLF to Determine a Line State
Depending on configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.
See the state of a speed-dial line
Look for one of these indicators next to the line number: + + + Line is in-use. Line is idle. Line is in Do Not Disturb state.

Dial from a call log (while connected to another call)
1. Choose Note > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Press Dial. 5. Choose a menu item to handle the original call: HoldPuts the first call on hold and dials the second. TransferTransfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.) ConferenceCreates a conference call with all parties, including you. (Confrn or Conference again after dialing to complete the action.) EndCallDisconnects the first call and dials the second. See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State, page 44. call log is busy before placing a call to that line Place a call from a URL entry in a call log (SIP phones only) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight the URL entry that you want to dial. 3. If you need to edit the entry, press EditDial. 4. The icon appears to indicate that you can begin editing characters in the URL entry. 5. Press Dial. View intercom call history Choose > Intercom History. Details of the 25 most recent intercom calls are logged. You cannot dial intercom numbers from this screen.

Tip (SCCP phones only)

To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order: The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.
The second logged entry is the name/number of the first completed call of a multiparty call received on your phone.

Directory Dialing

Depending on configuration, your phone can provide corporate and personal directory features: Corporate DirectoryCorporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory. Personal DirectoryIf available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials:
PAB is a directory of your personal contacts. Fast Dials allows you to assign codes to PAB entries for quick dialing.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
Dial from a corporate directory (while not on another call) Dial from a corporate directory (while on another call)

Configuring Features and Services on the Web
The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 61.
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of: A Personal Address Book (PAB) Fast Dials Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Your Phone, page 57.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages.
Then do this after you log in.
1. Choose User Options > Personal Address Book. 2. Click Add New. 3. Enter information for the entry. 4. Click Save.
Search for a PAB entry Edit a PAB entry
1. Choose User Options > Personal Address Book. 2. Specify search information and click Find. 1. Search for a PAB entry. 2. Click a name or nickname. 3. Edit the entry as needed and click Save.
1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 62. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Click a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7. Click Save.
Assign a Fast Dial code to a phone number (without using a PAB entry)
1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save.
Search for a Fast Dial entry Edit a Fast Dial phone number
1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 1. Choose User Options > Fast Dials. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save.

5. Click Save.

Add members to an access list.
1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private). 4. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:
X (upper or lower case)Matches a single digit. For example,
408555123X matches any number between 4085551230 and 4085551239.
!Matches any number of digits. For example, 408! matches any

number starts with 408.

#Used as a single digit for exact match.
5. To add this member to the access list, click Save. 6. To save the access list, click Save.
Add a new remote destination
1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information:
NameEnter a name for the cellular (or other) phone. Destination NumberEnter your cellular phone number. Answer Too Soon TimerEnter the amount of time before you can
pick up a call on the remote destination (in milliseconds).
Answer Too Late TimerEnter the amount of time after which it is
too late to pick up a call on the remote destination (in milliseconds).
Delay Before Ringing TimerEnter the amount of time before the
call rings on the remote destination (in milliseconds).
Remote Destination ProfileSelect a remote destination profile,
which contains the settings that apply to all of your remote destinations.
Allowed Access ListSelect a phone number or rule that allows your
cellular phone to ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.
Blocked Access ListSelect a phone number or rule for which your
cellular phone does not ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.
Mobile PhoneSelect to allow your cellular phone can accept a call

You are disconnected from a call that you joined using Barge Cisco CallBack fails
You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. The other party might have call forwarding enabled.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to.

Access network configuration data Access status data Access phone model information Access phone call and voice quality information
Choose > Network Configuration and select the network configuration item that you want to view. Choose Choose Choose > Status and select the status item that you want to view. > Model Information. > Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to: Immediately report an audio problem on a current call. Select a general problem from a list of categories and choose reason codes.
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm The Warranties and License Agreements page appears. 2. To read the Cisco Information Packet, follow these steps: a. Click the Information Packet Number field, and make sure that the part number 78-5235-03B0 is highlighted. b. Select the language in which you would like to read the document. c. Click Go. The Cisco Limited Warranty and Software License page from the Information Packet appears. d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). Note

You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobes website: http://www.adobe.com
3. To read translated and localized warranty information about your product, follow these steps: a. Enter this part number in the Warranty Document Number field: 78-10747-01C0 b. Select the language in which you would like to view the document. c. Click Go. The Cisco warranty page appears. d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty One (1) Year
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number
Abbreviated Dialing 37, 64 Address Book Synchronization Tool 64 answering calls 22 ASCII label field support 64 audible message waiting indicator 60 audio, quality of 6 authenticated calls 44 Auto Dial 20 AutoAnswer 51 call logs dialing from a URL entry in 55 erasing 54 viewing and dialing from 54 call overview mode 26 call park 39 call pickup 38 call waiting 22 CallBack 20 caller ID 14 call-handling advanced 37 basic 19 calls barge and privacy 43 and shared lines 41 using 41 BLF 44 Busy Lamp Field 44 button 36 buttons, identifying 8 answering 22 barging 41 blocking 29 compared to lines 12 conference features for 30 ending 23 forwarding 67 handling multiple 25 holding and resuming 24 icons for 12 maximum per line 12 call activity area 14 call forwarding configuring from web page 67 multiple parties on 30 multiple, switching between 25
Cisco Unified IP Phone 7965Gand 7945GPhone Guide for Cisco Unified Communications M anager 6.1 (SCCP and SIP)
muting 25 parking 39 placing 19, 20 prevent barging of 43 prioritizing 45 redirecting while ringing 38 reporting problems with 77 secure 44 storing and retrieving 39 transferring 27 using DND 29 viewing 14, 26 Cisco Extension Mobility 47 Cisco Unified Communications Manager Address Book Synchronizer 64 Cisco Unified IP Phone adjusting height of 6 connecting 4 documentation for 2 feature configuration for 17, 74 illustration of 8, 9 online help for 16 registering 6 securing handset rest 5 troubleshooting 76 web-based services for 61 Cisco Unified IP Phone Expansion Module 7914 40, 53, 74 Cisco Unified Video Advantage 75 Cisco WebDialer 72 Client Matter Code, see CMC CMC 21, 76 conference calls Meet-Me 33, 34

Phone Screen Icons

Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message waiting Authenticated call Encrypted call BLF- monitored line is in-use BLF-monitored line is idle BLF-monitored line is ringing (BLF Pickup) Speed-dial, call log, or directory listing (line status unknown) Line in Do Not Disturb (BLF feature) Intercom line in idle state Intercom line in one-way audio Intercom line in two-way audio Handset in use Headset in use Speakerphone in use
Video enabled (SCCP only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry is ready to edit (SIP only) Option selected Feature enabled

Button Icons

Messages Services Help Directories Settings Volume Speaker Mute Headset
VidMode Choose a video display mode (SCCP only) << >> Delete entered characters Move through entered characters

Contents

Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 8 Understanding Buttons and Hardware 8 Understanding Lines and Calls 13 Understanding Line and Call Icons 13 Understanding Phone Screen Features 15 Choosing Phone Screen Items 16 Cleaning and Maintaining the Phone Screen 16 Waking the Phone Screen from Sleep Mode 16 Understanding Feature Buttons and Menus 17 Accessing the Help System on Your Phone 17 Understanding Feature Availability 18 Understanding SIP vs. SCCP 19 Basic Call Handling 20 Placing a CallBasic Options 20 Placing a CallAdditional Options 21 Answering a Call 23 Ending a Call 25
Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0
Using Hold and Resume 25 Using Mute 26 Switching Between Multiple Calls 27 Switching an In-Progress Call to Another Phone 27 Viewing Multiple Calls 27 Transferring Calls 28 Sending a Call to a Voice Message System 29 Forwarding Calls to Another Number 30 Using Do Not Disturb 31 Making Conference Calls 32 Using Conference Features 32 Using Conference 33 Using Join 34 Using cBarge 34 Using Meet-Me 35 Viewing or Removing Conference Participants 36 Starting or Joining a Meet-Me Conference Call 36 Placing or Receiving Intercom Calls 37 Advanced Call Handling 39 Speed Dialing 39 Picking Up a Redirected Call on Your Phone 40 Storing and Retrieving Parked Calls 41 Logging Out of Hunt Groups 42 Using a Shared Line 42 Understanding Shared Lines 42 Using Barge to Add Yourself to a Shared-Line Call 43 Understanding Barge Features 43 Using Barge Features 44 Preventing Others from Viewing or Barging a Shared-Line Call 44 Using BLF to Determine a Line State 45 Making and Receiving Secure Calls 46 Tracing Suspicious Calls 47

Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 52.
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only) Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from your personal computer. Look for the eLearning tutorial (English only) for your phone model in the documentation list at the following location: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Although eLearning tutorials for the 7965G and 7945G Cisco Unified IP Phone are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common IP phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.
Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector. Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].

Using a Headset You can use a wired headset, or you can use a wireless headset in conjunction with the wireless headset remote hookswitch control feature. Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors. See Using External Devices, page 3, for more information. In some cases, hum may be reduced or eliminated by using a local power cube or power injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments. Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturers sites for details.
For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution Category drop-down list box displays. 2. Choose IP Phone Headsets to see a list of Technology Development Program partners. If you want to search for a particular Technology Development Program partner, enter the partners name in the Enter Company Name box.

Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.

Line or call state

On-hook line Off-hook line Connected call Ringing call Call on hold Remote-in-use Reverting call Authenticated call
No call activity on this line. You are dialing a number or an outgoing call is ringing. You are connected to the other party. A call is ringing on one of your lines. You have put the call on hold. See Using Hold and Resume, page 25. Another phone that shares your line has a connected call. See Using a Shared Line, page 42. A holding call is reverting to your phone. See Using Hold and Resume, page 25. See Making and Receiving Secure Calls, page 46.
Encrypted call BLF- monitored line is idle BLF- monitored line is in-use BLF- monitored line is ringing (BLF Pickup) Line in Do Not Disturb (BLF) Idle Intercom line One-way intercom call Two-way intercom call
See Making and Receiving Secure Calls, page 46. See Using BLF to Determine a Line State, page 45. See Using BLF to Determine a Line State, page 45. See Using BLF to Determine a Line State, page 45.
See Using BLF to Determine a Line State, page 45. The intercom line is not in use. See Placing or Receiving Intercom Calls, page 37. The intercom line is sending or receiving one-way audio. Placing or Receiving Intercom Calls, page 37. The recipient pressed the intercom line to activate two-way audio with the caller. Placing or Receiving Intercom Calls, page 37.
Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open.
Primary phone Displays the phone number (directory number) for your primary phone line. line Programmable Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. button Icons and labels indicate how these buttons are configured. For an icon indicators reference, see the Phone Screen Icons section in the Quick Reference Card at the front of this guide. Softkey labels Status line Call activity area Phone tab Feature tabs Each displays a softkey function. Displays audio mode icons, status information, and prompts. Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Line and Call Icons, page 13, and Viewing Multiple Calls, page 27. Indicates call activity. Each indicates an open feature menu. See Understanding Feature Buttons and Menus, page 17.

186423

Choosing Phone Screen Items
There are two ways to choose items on your phones screen.
To choose a phone screen item.
By item number By scrolling

Do this.

Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu. Use the Navigation button to highlight an item. Press the Select button to select the item, or a softkey to finish the action.

Verify that a conference call is Look for the screen. secure Verify that a participant is calling from a secure phone Add more participants Look for the phone screen.
See Using Conference, page 33.
Starting or Joining a Meet-Me Conference Call
1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. Note
Placing or Receiving Intercom Calls
You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipients handset or headset is in use, the audio is sent to the device that is use. Any current call activity that your recipient is engaged in continues simultaneously. The target destination receives an intercom-alert tone and can then choose to: Listen to the caller with your microphone muted (you can hear the caller but the caller cannot hear you). End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if you do not want to hear the message. Talk to the caller by pressing the active intercom button, and use either the handset, headset or speaker. The intercom call becomes a two-way connection so that you can converse with the caller. When using the intercom feature, be aware of the following: From an intercom line, you can only dial other intercom lines. You can use only one intercom line at a time. When your active call is being monitored or recorded, you cannot receive or place intercom calls. You cannot place an intercom call on hold. If you log into your desk phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature.
Place an intercom call to a preconfigured intercom target Place an intercom call to any intercom number Receive an intercom call
Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Press (an intercom line). Enter the intercom target number or press a speed-dial number for your target. After you hear the intercom-alert tone, begin speaking. When you hear the intercom-alert tone, handle the call in one of these ways: Listen to the message in one-way audio. Speak to the caller by pressing (the active intercom line). Press EndCall with the intercom call in focus.

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: Speed-dial buttons Abbreviated Dialing Fast Dials To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See Accessing Your User Options Web Pages, page 64. To set up Fast Dials, you must access the Personal Directory feature. See Using Personal Directory on Your Phone, page 60. Alternately, your system administrator can configure speed-dial features for you.

Use speed-dial buttons

1. Set up speed-dial buttons. See the Setting Up Speed Dials on the Web section on page 68. 2. To place a call, press Note (a speed-dial button).
If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing. See Using BLF to Determine a Line State, page 45.
Use Abbreviated Dial Use Fast Dial
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web, page 68. 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using Personal Directory on the Web, page 65. 2. To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page 60.
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworkers phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.
Answer a call that is ringing on another extension within your call pickup group
1. Press the PickUp softkey or button. (You might have to go off-hook to display the softkey.) If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. 1. Press the GPickUp softkey or the Group PickUp button. (You might have to go off-hook to display the softkey.) 2. Enter the group pickup number. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on another extension outside of your call pickup group
Answer a call that is ringing on another extension in your group or in an associated group
1. Press the OPickUp softkey or the Other PickUp button. (You might have to go off-hook to display the softkey.) If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. 1. Press the GPickUp softkey or the Group PickUp button. (You might have to go off-hook to display the softkey.) 2. Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter 12345. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call.

If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. An MLPP-enabled call retains its priority and preemptive status when you:
Put the call on hold Transfer the call Add the call to a three-way conference Answer the call using PickUp
MLPP overrides the Do Not Disturb feature.
Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

Log in to EM

1. Choose > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3. If prompted, select a device profile.

Log out of EM

1. Choose
> EM Service (name can vary).
2. When prompted to log out, press Yes.
Tips EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.
Changes that you make to your EM profile from your User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in. Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out. Local settings controlled by the phone are not maintained in your EM profile.
Managing Business Calls Using a Single Phone Number
With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number.

Configure Mobile Connect

Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Setting Up Phones and Access Lists for Mobile Connect, page 75. See Answering a Call, page 23. See Switching an In-Progress Call to Another Phone, page 27.
Answer a call using your mobile phone Switch an in-progress call between your desk phone and mobile phone
Put a call that has been picked up on your mobile phone on hold
1. Press the Enterprise Hold (name may vary) softkey. The other party is placed on hold. 2. On your mobile phone, press the Resume (name may vary) softkey. See Switching an In-Progress Call to Another Phone, page 27. 1. From any phone, dial your assigned Mobile Voice Access number. 2. Enter the number you are calling from, if prompted, and your PIN. 1. Dial your assigned Mobile Voice Access number. 2. Enter your mobile phone number (if requested) and PIN. 3. Press 2 to activate Mobile Connect. 4. Choose whether to turn on Mobile Connect for all configured phones or just one:

Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them.
Tip AutoAnswer is disabled when the Do Not Disturb feature is active.

Changing Phone Settings

You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.
Change the ring tone per line
1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3. Choose a ring tone to play a sample of it. 4. Press Select and Save to set the ring tone, or press Cancel.
Change the ring pattern per line (flash-only, ring once, beep-only, etc.)
1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 64.) 2. Access your call ring pattern settings. (See Controlling Line Settings on the Web, page 72.) Note
Before you can access this setting, your system administrator might need to enable it for you.
Adjust the volume level for the phone ringer Change the way that the voice message light on your handset works
Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically. 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 64.) 2. Access your message indicator settings. (See Controlling Line Settings on the Web, page 72.) Note
Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip.
Customizing the Phone Screen
You can adjust the characteristics of the phone screen.
Change the phone screen brightness
1. Choose > User Preferences > Brightness. 2. To make adjustments, press Up, Down or 3. Press Save, or press Cancel. 1. Choose
Change the background image
> User Preferences > Background Images.
2. Scroll through available images and press Select to choose an image. 3. Press Preview to see a larger view of the background image. 4. Press Exit to return to the selection menu. 5. Press Save to accept the new image, or press Cancel.

Change the language on your phone screen
1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 64.) 2. Access your user settings. (See Controlling User Settings on the Web, page 72.)
Change the line text label
1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 64.) 2. Access your line label settings. (See Controlling Line Settings on the Web, page 72.)
Adjust contrast for your Cisco Unified IP Phone Expansion Module
> User Preferences > Contrast.
2. To make adjustments, press Up, Down or 3. Press Save, or press Cancel. Note
The Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone Expansion Module.
Turn off illumination of the phone screen
Contact your system administrator to see if this optional feature is available to you. This feature allows you to turn off phone screen illumination for a pre-determined time (as set by your system administrator).
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, use the. Directories button

Using Call Logs

Your phone maintains logs of your missed, placed, and received calls.
View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records. Display details for a single call record 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. 3. Press Details. Doing so displays information such as called number, calling number, time of day, and call duration (for placed and received calls only). Erase all call records in all logs Erase all call records in a single log Erase a single call record Press 1. Choose , then press Clear. > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record. 3. Press Clear. (You may need to press the more softkey to display Clear.) 1. Choose 3. Press Delete. > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. 1. Choose Note > Missed Calls, Placed Calls, or Received Calls.
Dial from a call log (while not on another call)
2. Highlight a call record.
If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tips section below.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Go off-hook to place the call.
Dial from a call log (while connected to another call)
1. Choose Note > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Press Dial. 5. Choose a menu item to handle the original call: HoldPuts the first call on hold and dials the second. TransferTransfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.) ConferenceCreates a conference call with all parties, including you. (Confrn or Conference again after dialing to complete the action.) EndCallDisconnects the first call and dials the second. See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State, page 45. call log is busy before placing a call to that line Place a call from a URL entry in a call log (SIP phones only) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight the URL entry that you want to dial. 3. If you need to edit the entry, press EditDial. 4. The icon appears to indicate that you can begin editing characters in the URL entry. 5. Press Dial.

Before you can assign a line button for PAB, your system administrator must configure the phone to display services. Contact your system administrator for more information.
1. Choose User Options > Device. 2. Click Service URL. 3. Choose the Personal Address Book service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Click Save. 6. Click Reset and then click Restart to refresh the phone configuration. You can now press the line button to access PAB codes.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services. Contact your system administrator for more information.
Assign a line button for Note Fast Dial
1. Choose User Options > Device. 2. Click Service URL. 3. Choose the Fast Dial service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Click Save. 6. Click Reset and then click Restart to refresh the phone configuration. You can now press the line button to access Fast Dial codes. Assign a Fast Dial code to a PAB entry 1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 65. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Click a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7. Click Save. Assign a Fast Dial code to a phone number (without using a PAB entry) 1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save. Search for a Fast Dial entry 1. Choose User Options > Fast Dials. 2. Specify search information and click Find.
Edit a Fast Dial phone number
1. Choose User Options > Fast Dials. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save.

Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels. You can set up other line settings directly on your phone: Set up call forwarding for your primary phone linesee Forwarding Calls to Another Number, page 30. Change rings, display, and other phone-model specific settingssee Changing Phone Settings, page 55.
Set up call forwarding per line
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions. 6. Click Save.
Change the voice message indicator (lamp) setting per line
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Message Waiting Lamp area, choose from various settings. Note
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

6. Click Save.

Change the audible voice message indicator setting per line
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Audible Message Waiting Indicator area, choose from various settings. Note
6. Click Save. Change or create a line text label that appears on your phone screen 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Line Text Label area, enter a text label. 6. Click Save. Note

language (locale) settings 72 line buttons 11 lines and call forwarding 72 and call states 13 and using BLF 45 buttons for 11 description of 13 icons for 13 number of calls supported on 13, 79 ring patterns for 72 ring tones for 55 shared 42 switching between 27 text label for 72 viewing 15 voice message indicator setting for 72 logging out of hunt groups 42
Malicious Call Identification 47 MCID 47 Meet-Me conferences 35, 36 menus, using 17 messages indicator for 55, 63 listening to 63
Navigation button 12 network configuration data, locating 82

one-way 14

on-hook dialing 21 online help, using 17
description of 11 labels for 15
PAB using from web page 65 using on phone 60 password, changing 72 Personal Address Book, see PAB Personal Directory using from web page 65 using on phone 60 phone lines buttons for 11 description of 13 viewing 15 phone screen adjusting contrast 56 changing language 56 phone services configuring 65 see also User Options web pages phone tab 15 PIN, changing 72 placed calls, records of 57 placing calls, options for 20, 21 pre-dial 21 prioritizing calls 47 privacy and shared lines 42 using 44 programmable buttons
QRT 83 Quality Reporting Tool 83
received calls, records of 57 redial 20 remote destination 49 creating 76 ring schedule 76 turn off access 50 remote-in-use icon for shared lines 42 resume, using 25 ring patterns, changing 72 ring schedule for remote destinations 76 ring tones, changing 55 ringer customizing 55 indicator for 13 volume for 55
safety, warnings 2 screen cleaning 16 features of 15 illumination setting 56
sleep mode 16 secure calls 46 secure conferences 36 security, for calls 46 Select button 12 services button 12 services, subscribing to 70 settings button 12 settings, customizing 55 shared lines and remote-in-use icon 42 description of 42 with barge 43 with privacy 44 sleep mode, waking phone screen from 16 softkey buttons description of 12 labels for 15 speakerphone answering calls with 23 button for 12 hanging up with 25 placing calls with 20 using 52 speed dial buttons for 11 configuring 39, 68 description of 39 labels 15, 68 using 21 using BLF with 39 status data, locating 82 status line, viewing 15
subscriptions, for phone services 70 suspicious calls, tracing 47 switching calls 27, 49
TABSynch 68 TAPS 6 telephony features audible message waiting indicator 63 Tool for Auto-Registered Phones Support 6 transferring options for 28 troubleshooting general 82 see also QRT two-way 14
URL dialing, from call log 58 User Options web pages accessing 64 configuring features and services with 65 subscribing to phone services with 70
voice message indicator changing setting for 72 description of 63 voice message service 63 volume
for phone ringer 55 volume button 12
warnings, safety 2 web-based services configuring 64 see also User Options web pages WebDialer 77 whisper 14 wideband headset 53

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