Phone Screen Icons

Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message waiting Authenticated call Encrypted call BLF- monitored line is in-use BLF-monitored line is idle BLF-monitored line is ringing (BLF Pickup) Speed-dial, call log, or directory listing (line status unknown) Line in Do Not Disturb (BLF feature) Intercom line in idle state Intercom line in one-way audio Intercom line in two-way audio Handset in use Headset in use Speakerphone in use
Video enabled (SCCP only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry is ready to edit (SIP only) Option selected Feature enabled

Button Icons

Messages Services Help Directories Settings Volume Speaker Mute Headset
VidMode Choose a video display mode (SCCP only) << >> Delete entered characters Move through entered characters

Contents

Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 8 Understanding Buttons and Hardware 8 Understanding Lines and Calls 13 Understanding Line and Call Icons 13 Understanding Phone Screen Features 15 Choosing Phone Screen Items 16 Cleaning and Maintaining the Phone Screen 16 Waking the Phone Screen from Sleep Mode 16 Understanding Feature Buttons and Menus 17 Accessing the Help System on Your Phone 17 Understanding Feature Availability 18 Understanding SIP vs. SCCP 19 Basic Call Handling 20 Placing a CallBasic Options 20 Placing a CallAdditional Options 21 Answering a Call 23 Ending a Call 25
Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0
Using Hold and Resume 25 Using Mute 26 Switching Between Multiple Calls 27 Switching an In-Progress Call to Another Phone 27 Viewing Multiple Calls 27 Transferring Calls 28 Sending a Call to a Voice Message System 29 Forwarding Calls to Another Number 30 Using Do Not Disturb 31 Making Conference Calls 32 Using Conference Features 32 Using Conference 33 Using Join 34 Using cBarge 34 Using Meet-Me 35 Viewing or Removing Conference Participants 36 Starting or Joining a Meet-Me Conference Call 36 Placing or Receiving Intercom Calls 37 Advanced Call Handling 39 Speed Dialing 39 Picking Up a Redirected Call on Your Phone 40 Storing and Retrieving Parked Calls 41 Logging Out of Hunt Groups 42 Using a Shared Line 42 Understanding Shared Lines 42 Using Barge to Add Yourself to a Shared-Line Call 43 Understanding Barge Features 43 Using Barge Features 44 Preventing Others from Viewing or Barging a Shared-Line Call 44 Using BLF to Determine a Line State 45 Making and Receiving Secure Calls 46 Tracing Suspicious Calls 47

Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 52.
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only) Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from your personal computer. Look for the eLearning tutorial (English only) for your phone model in the documentation list at the following location: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Although eLearning tutorials for the 7965G and 7945G Cisco Unified IP Phone are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common IP phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.
Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector. Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].

Caution

Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments. Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturers sites for details.
For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution Category drop-down list box displays. 2. Choose IP Phone Headsets to see a list of Technology Development Program partners. If you want to search for a particular Technology Development Program partner, enter the partners name in the Enter Company Name box.
An Overview of Your Phone
Your Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports: Access to network data, XML applications, and web-based services. Online customizing of phone features and services from your Cisco Unified CM User Options web pages. A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphics below to identify buttons and hardware on your phone.
Cisco Unified IP Phone 7965G 17

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Cisco Unified IP Phone 7945G

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Item 1

Programmable buttons

Description
Depending on configuration, programmable buttons provide access to: Phone lines and intercom lines (line buttons) Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) Web-based services (for example, a Personal Address Book button) Phone features (for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steadyActive call or two-way intercom call Green, flashingHeld call Amber, steadyPrivacy in use, one-way intercom call, DND active, or logged into Hunt Group Amber, flashingIncoming call or reverting call Red, steadyRemote line in use (shared line or BLF status)

For more information, see.
Understanding Phone Screen Features, page 15 Basic Call Handling, page 20 Speed Dialing, page 39 Using a Shared Line, page 42 Using BLF to Determine a Line State, page 45 Placing or Receiving Intercom Calls, page 37
Footstand button Display button
Allows you to adjust the angle of the phone base.
Adjusting the Handset Rest (Optional), page 5
Awakens the phone screen from sleep mode. Cleaning and Maintaining the Phone Screen, page 16 No colorReady for input Green steadySleep mode
Messages button Directories button
Auto-dials your voice message service (varies Accessing Voice Messages, page 63 by service). Opens/closes the Directories menu. Use it to access call logs and directories. Using Call Logs, page 57
Help button Settings button Services button Volume button
Activates the Help menu. Opens/closes the Settings menu. Use it to change phone screen and ring settings. Opens/closes the Services menu. Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Toggles the microphone on or off. When the microphone is muted, the button is lit. Toggles the headset on or off. When the headset is on, the button is lit. Allows you to scroll through menus and highlight items. Use the Select button to select an item that is highlighted on the screen. Navigation button Scroll up and down to see menus and highlight items. Scroll right and left to scroll horizontally in multi-column displays. Select buttonscroll to highlight a line using the Navigation button, and then: Press Press to open a menu. to play a ringer item.
Accessing the Help System on Your Phone, page 17 Changing Phone Settings, page 55 Using the User Options Web Pages, page 64 Using a Handset, Headset, and Speakerphone, page 52 Using a Handset, Headset, and Speakerphone, page 52 Using Mute, page 26 Using a Handset, Headset, and Speakerphone, page 52 Using Call Logs, page 57
10 Speaker button 11 Mute button 12 Headset button 13 4-way navigation pad and Select button (center)

Press to access other features as described on the screen. Note
The Select button does not take action.
14 Keypad 15 Softkey buttons
Allows you to dial phone numbers, enter letters, and choose menu items.
Basic Call Handling, page 20
Each activates a softkey option (displayed on Understanding Phone Screen Features, page 15 your phone screen).
16 Handset light strip 17 Phone screen
Indicates an incoming call or new voice message. Shows phone features.
Accessing Voice Messages, page 63 Understanding Phone Screen Features, page 15
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions: LinesEach corresponds to a directory number or intercom number that others can use to call you. Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone 7945G supports one to two lines, depending on configuration. To see your phone lines, look at the right side of your phone screen. You have as many lines as you have directory numbers and. phone line icons: CallsEach line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.

Line or call state

On-hook line Off-hook line Connected call Ringing call Call on hold Remote-in-use Reverting call Authenticated call
No call activity on this line. You are dialing a number or an outgoing call is ringing. You are connected to the other party. A call is ringing on one of your lines. You have put the call on hold. See Using Hold and Resume, page 25. Another phone that shares your line has a connected call. See Using a Shared Line, page 42. A holding call is reverting to your phone. See Using Hold and Resume, page 25. See Making and Receiving Secure Calls, page 46.
Encrypted call BLF- monitored line is idle BLF- monitored line is in-use BLF- monitored line is ringing (BLF Pickup) Line in Do Not Disturb (BLF) Idle Intercom line One-way intercom call Two-way intercom call
See Making and Receiving Secure Calls, page 46. See Using BLF to Determine a Line State, page 45. See Using BLF to Determine a Line State, page 45. See Using BLF to Determine a Line State, page 45.

Place a call using Fast Dial
Before using this option, your Configuring Fast Dials on system administrator must the Web, page 67 configure this feature and assign a service URL to the line button. Contact your system administrator for more information.
1. Press the Fast Dial line button. 2. Scroll to or press the index number to find the entry. 3. Press Dial. Place a call using your PAB Note
Before using this option, your Using Your Personal system administrator must Address Book on the configure this feature and assign a Web, page 65 service URL to the line button. Contact your system administrator for more information.
1. Press the PAB line button. 2. Access the contact and select the number. 3. Press Dial.

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.
Answer with a wired headset
Press , if unlit. Or, if Answer or (flashing). is lit, press
Using a Handset, Headset, and Speakerphone, page 52
If you are using a wireless headset, refer to the wireless headset documentation. Answer with the speakerphone Switch from a connected call to answer a new call Press , Answer, or (flashing). Using a Handset, Headset, and Speakerphone, page 52 Using Hold and Resume, page 25
Press Answer or, if the call is ringing on a different line, press (flashing).
Using Hold and Resume, page 25 Sending a Call to a Voice Message System, page 29 Using AutoAnswer with a Headset or Speakerphone, page 54 Storing and Retrieving Parked Calls, page 41 Picking Up a Redirected Call on Your Phone, page 40 Prioritizing Critical Calls, page 47 Using Cisco Extension Mobility, page 49
Answer using call waiting Press Answer. Send a call to a voice message system Auto-connect calls Press iDivert. Use AutoAnswer.
Retrieve a parked call on another phone
Use Call Park or Directed Call Park.
Use your phone to answer Use Call Pickup. a call ringing elsewhere Answer a priority call (SCCP phones only) Answer a call on your mobile phone or other remote destination Hang up the current call and press Answer. Set up Mobile Connect and answer your phone. When you enable Mobile Connect: Your desktop and remote destinations receive calls simultaneously. When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message. When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Transfer a call without talking to the transfer recipient
1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note
If your phone has on-hook transfer enabled, complete the transfer by hanging up.
Talk to the transfer recipient before transferring a call (consult transfer)
1. From an active call, press Transfer. 2. Enter the target number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note
Transfer two current calls to each other (direct transfer) without staying on the line (SCCP phones only)
1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr you might need to press more.) The two calls connect to each other and drop you from the call. Note
If you want to stay on the line with the callers, use Join instead.
Redirect a call to a voice message system
Press iDivert. For more information, see Sending a Call to a Voice Message System, page 29.
Tips If your phone has on-hook transfer enabled, complete the call by hanging up.
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.
Sending a Call to a Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called partys voice message system. Your system administrator must make this option available to you. If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.
Send an active, ringing, or on-hold call to a voice message system
Press iDivert. One of two things occurs: The call is transferred to your voice message system. Your phone screen displays a menu that allows you to choose between your voice message system or the voice message system of the original called party. Choose an option to redirect the call.
Tip If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value.

Check the security level of a call or conference
Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call or conference Encrypted call or conference Non-secure call or conference
Verify that the phone on the other end of the connection is also secure
Then. Look for the encrypted lock icon and listen for a security tone at the beginning of the call.
When encrypted calling is configured on your phone, the lock icon is displayed. However, the conversation is protected only when the security tone plays at the beginning of a call, indicating that the call is protected on both ends of the call. If your call is connected to a non-protected phone, the secure tone is not played.
Determine if secure calls can be made in your company
Contact your system administrator.
There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.
Notify your system administrator about a suspicious or harassing call
Then. Press MCID or Malicious Call ID.
Your phone plays a tone and displays the message, MCID successful.
Prioritizing Critical Calls
(SCCP phones only.) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind: Precedence indicates the priority associated with a call. Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you.

Want to choose a priority Contact your system administrator for a list of (precedence) level for an outgoing call corresponding precedence numbers for calls. Want to make a priority (precedence) call Hear a special ring (faster than usual) or special call waiting tone Want to view priority level of a call Enter the MLPP access number (provided by your system administrator) followed by the phone number. You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call. Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). Hear a continuous tone interrupting your call You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

Dial from a corporate directory (while not on another call) Dial from a corporate directory (while on another call)
1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. To dial, press the listing, or scroll to the listing and go off-hook. 1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. Scroll to a listing and press Dial. 4. Choose a menu item to handle the original call: HoldPuts the first call on hold and dials the second. TransferTransfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.) ConferenceCreates a conference call with all parties, including you. (Press Confrn or Conference again after dialing to complete the action.) EndCallDisconnects the first call and dials the second.
See if the phone line in the directory is busy
Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a Line State, page 45.
Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the Using Personal Directory on the Web section on page 65.
Access Personal Directory (for PAB and Fast Dial codes) Search for a PAB entry
1. Choose > Personal Directory (exact name can vary). 2. Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit. 1. Access Personal Directory, then choose Personal Address Book. 2. Enter search criteria and press Submit. 3. You can choose Previous or Next to move through listings. 4. Highlight the PAB listing that you want and press Select.

Dial from PAB entry

1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) 4. Enter the participants phone number. 5. Highlight the number that you want to dial and press OK. 6. Press OK again to dial the number.

Set up and personalize your voice message service Check for your new voice messages
Press and follow the voice instructions. If a menu appears on your phone screen, choose an appropriate menu item. Look for: A steady red light on your handset. (This indicator can vary. See Customizing Rings and Message Indicators, page 55.) A flashing message waiting icon screen. Note and text message on your phone
The red light and message waiting icon display only when you have a voice message on your primary line, even if you receive voice messages on other lines.
Listen for: A stutter tone from your handset, headset, or speakerphone when you place a call. Note Listen to your voice messages or access the voice messages menu Send a call to a voice message system Press
The stutter tone is line-specific. You hear it only when using the line with the waiting messages.
Depending on your voice message service, doing so either auto-dials the message service or provides a menu on your phone screen. Press iDivert. For more information, see the Sending a Call to a Voice Message System, page 29.
Using the User Options Web Pages
Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device.
Log in to your User Options web pages

Then do this.

1. Obtain a User Options URL, user ID, and default password from your system administrator. 2. Open a web browser on your computer, enter the URL, and log on. 3. If prompted to accept security settings, click Yes or Install Certificate. The Cisco Unified Communications Manager User Options main web page displays. From this page you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials. Or, to access phone-specific options, select a device (see below).
Select a device after logging in
1. After you have logged in to your User Options web pages, choose User Options > Device. The Device Configuration page displays. 2. If you have multiple devices assigned to you, choose the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu. Note

Always ring this destination. Ring this destination only if the caller is in the allowed access list that

you select.

Do not ring this destination if the caller is in the blocked access list
that you select. The ring schedule drop-down list boxes include only the access lists that you have created.

9. Click Save.

Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.
Use WebDialer with your User Options directory
1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 64. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.
Use WebDialer with another online corporate directory (not your User Options directory)
1. Log in to a WebDialer-enabled corporate directory and search for coworkers. 2. Click the number that you want to dial. 3. When prompted, enter your user ID and password. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.
Set up, view, or change WebDialer preferences
Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page. The Preferences page contains the following options: Preferred languageDetermines the language used for WebDialer settings and prompts. Use permanent deviceIdentifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on your phone, > Network Configuration > Host Name.) choose Use Extension MobilityIf selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). Do not display call confirmationIf selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

FAC 22, 82 Fast Dials configuring from web page 67 using on phone 60 feature buttons directories 11 display of 17 help 12 messages 11 services 12 settings 12 feature menus 17 feature tabs 15 features, availability of 18, 79 footstand adjusting 6 button for 11 Forced Authorization Code, see FAC
icons for call states 13 for lines 13 idle 14 installing, Cisco Unified IP Phone 4 intercom calls 37 intercom line 14, 38 international call logging 21, 58, 62

group call pickup 40

handset light strip 13

keypad 12

messages button 11 missed calls, records of 57 MLPP, using 47 Mobile Connect 49 mobile connect access to remote destinations 50 configuring 49 enabling 76 making call from mobile phone 50 putting call on hold 50 setting up access lists 75 turning off from mobile phone 50 mobile phone make call from 50 turning off mobile connect 50 Mobile Voice Access 49 mobile voice access connect to 50 multiparty calls identifying in call logs 57, 58 viewing details of 57, 58 multiple calls, handling 27 mute button 12 mute, using 26
language (locale) settings 72 line buttons 11 lines and call forwarding 72 and call states 13 and using BLF 45 buttons for 11 description of 13 icons for 13 number of calls supported on 13, 79 ring patterns for 72 ring tones for 55 shared 42 switching between 27 text label for 72 viewing 15 voice message indicator setting for 72 logging out of hunt groups 42
Malicious Call Identification 47 MCID 47 Meet-Me conferences 35, 36 menus, using 17 messages indicator for 55, 63 listening to 63
Navigation button 12 network configuration data, locating 82

one-way 14

on-hook dialing 21 online help, using 17
description of 11 labels for 15
PAB using from web page 65 using on phone 60 password, changing 72 Personal Address Book, see PAB Personal Directory using from web page 65 using on phone 60 phone lines buttons for 11 description of 13 viewing 15 phone screen adjusting contrast 56 changing language 56 phone services configuring 65 see also User Options web pages phone tab 15 PIN, changing 72 placed calls, records of 57 placing calls, options for 20, 21 pre-dial 21 prioritizing calls 47 privacy and shared lines 42 using 44 programmable buttons
QRT 83 Quality Reporting Tool 83
received calls, records of 57 redial 20 remote destination 49 creating 76 ring schedule 76 turn off access 50 remote-in-use icon for shared lines 42 resume, using 25 ring patterns, changing 72 ring schedule for remote destinations 76 ring tones, changing 55 ringer customizing 55 indicator for 13 volume for 55
safety, warnings 2 screen cleaning 16 features of 15 illumination setting 56
sleep mode 16 secure calls 46 secure conferences 36 security, for calls 46 Select button 12 services button 12 services, subscribing to 70 settings button 12 settings, customizing 55 shared lines and remote-in-use icon 42 description of 42 with barge 43 with privacy 44 sleep mode, waking phone screen from 16 softkey buttons description of 12 labels for 15 speakerphone answering calls with 23 button for 12 hanging up with 25 placing calls with 20 using 52 speed dial buttons for 11 configuring 39, 68 description of 39 labels 15, 68 using 21 using BLF with 39 status data, locating 82 status line, viewing 15

Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

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Adjusting the Footstand (Optional) To change the angle of the phone base, adjust the footstand while pressing the footstand button. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Information To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single best solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.

Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them. Here are some details about using softkeys and line buttons to access features:

Feature

Call Back Call Forward Call Park Call PickUp Conference Conference List Do Not Disturb End Call Group Pickup Hold Hunt Group Malicious Call Identification Meet Me Conferencing Mobility New Call Other PickUp Quality Reporting Tool Redial Remove Last Conference Party Transfer Video Mode Command

Softkey

CallBack CFwdALL Park PickUp Confrn ConfList DND EndCall GPickUp Hold HLog MCID MeetMe Mobility New Call OPickUp QRT Redial RmLstC Transfer VidMode
Line Button Label and Icon
CallBack Forward All Park PickUp Conference Conference List Do Not Disturb Do Not Disturb End Call Group PickUp Hold Hunt Group Hunt Group MeetMe Mobility New Call Other PickUp Quality Reporting Tool Redial Remove Last Participant Transfer Video or or

Malicious Call ID

Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator > Model Information > Call Control Protocol on your phone. or you can choose

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.
Placing a CallBasic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
Place a call using the handset Place a call using the speakerphone Place a call using a headset
Pick up the handset and enter a number. An Overview of Your Phone, page 8 Press and enter a number. Using a Handset, Headset, and Speakerphone, page 50

Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are available on your phone. ConferenceAllows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones. JoinAllows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey or button. Join is available on SCCP phones only. cBargeAllows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on phones that use shared lines. Meet-MeAllows you to create or join a conference by calling a conference number. Use the MeetMe softkey or button.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.

Create a conference

1. From a connected call, press Confrn or Conference. (You may need to press the more softkey to see Confrn.) 2. Enter the participants phone number. 3. Wait for the call to connect. 4. Press Confrn or Conference again to add the participant to your call. 5. Repeat to add additional participants.
Add new participants to an existing conference See a list of participants or remove participants
Repeat the steps listed above. Your system administrator determines whether non-initiators of a conference can add or remove participants. See Viewing or Removing Conference Participants, page 34.

Using Join

(SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant.
Create a conference by joining together existing calls that are on a single phone line
1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon. 2. Repeat this step for each call that you want to add. 3. Press Join. (You may need to press the more softkey to see Join.)
Create a conference by joining together existing calls that are on multiple phone lines
1. From an active call, press Join. (You may need to press the more softkey to see Join.) 2. Press the green flashing line button want to include in the conference. One of the following occurs: The calls are joined. A window opens on your phone screen prompting you to select the call(s) that you want to join. Highlight the call(s) and press Select, then press Join to complete the action. Note

If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join.

for the call(s) that you

Join together two existing conferences See a list of participants or remove participants
Use the Join or DirTrfr softkeys. Check with your system administrator to see if this feature is available to you. See Viewing or Removing Conference Participants, page 34.

Using cBarge

You can create a conference by using cBarge to add yourself to a call on a shared line.
Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action. See Using Barge to Add Yourself to a Shared-Line Call, page 41 for more information. See a list of participants or remove participants See Viewing or Removing Conference Participants, page 34.

Using Meet-Me

Meet-Me conferencing allows you to start or join a conference by calling the conference number.
Start a Meet-Me conference
1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. Note
Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.
Join a Meet-Me conference
Dial the Meet-Me conference number (provided by the conference initiator). Note
You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.

End a Meet-Me conference

All participants must hang up. The conference does not automatically end when the conference initiator disconnects.
Tip If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, Device Not Authorized. For more information, see Making and Receiving Secure Calls, page 44.
Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Get an updated list of conference participants See who initiated the conference Remove any conference participant Drop the last participant added to the conference Press ConfList or Conference List. Participants are listed in the order in which they join the conference with the most recent additions at the top. While viewing the conference list, press Update. While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name. While viewing the conference list, highlight the participants name and press Remove. While viewing the conference list, press RMLstC or Remove Last Participant. or or icon after Conference on the phone icon beside the participants name on the

Verify that a conference call is Look for the screen. secure Verify that a participant is calling from a secure phone Add more participants Look for the phone screen.
See Using Conference, page 31.
Starting or Joining a Meet-Me Conference Call
1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. Note
Placing or Receiving Intercom Calls
You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipients handset or headset is in use, the audio is sent to the device that is use. Any current call activity that your recipient is engaged in continues simultaneously. The target destination receives an intercom-alert tone and can then choose to: Listen to the caller with your microphone muted (you can hear the caller but the caller cannot hear you). End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if you do not want to hear the message. Talk to the caller by pressing the active intercom button, and use either the handset, headset or speaker. The intercom call becomes a two-way connection so that you can converse with the caller. When using the intercom feature, be aware of the following: From an intercom line, you can only dial other intercom lines. You can use only one intercom line at a time. When your active call is being monitored or recorded, you cannot receive or place intercom calls. You cannot place an intercom call on hold. If you log into your desk phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature.
Place an intercom call to a preconfigured intercom target Place an intercom call to any intercom number Receive an intercom call
Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Press (an intercom line). Enter the intercom target number or press a speed-dial number for your target. After you hear the intercom-alert tone, begin speaking. When you hear the intercom-alert tone, handle the call in one of these ways: Listen to the message in one-way audio. Speak to the caller by pressing (the active intercom line). Press EndCall with the intercom call in focus.

Retrieve a parked call from a directed call park number
From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number. Or after entering the park (flashing) with to connect to the call. retrieval prefix, press the
Tips You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.
Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7965G that has a Cisco Unified IP Phone 7914 Expansion Module (the Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone 7914 Expansion Module). You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
Log out of hunt groups to temporarily block hunt group calls Log in to receive hunt group calls
Then. Press HLog or Hunt Group. Your phone screen displays, Logged

out of Hunt Group.

Press HLog or Hunt Group softkey. When logged in, the Hunt button is lit.
Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Using a Shared Line

Your system administrator might ask you to use a shared line if you: Have multiple phones and want one phone number Share call-handling tasks with coworkers Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 41.

Tips When you barge a call, other parties hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line
1. Press Private. 2. To verify that Privacy is on, look for the feature-enabled next to an amber line button. icon 1. Press Private. 2. To verify that Privacy is off, look for the feature-disabled next to an unlit line button. icon
Tips If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.
Using BLF to Determine a Line State
Depending on configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.
See the state of a speed-dial line
Look for one of these indicators next to the line number: + + + Line is in-use. Line is idle. Line is in Do Not Disturb state.
BLF indicator unavailable for this line.
See the state of a line listed in a call log or directory
Look for one of these indicators next to the line number: Line is in-use. Line is idle. BLF indicator unavailable for this line. Line is in Do Not Disturb state.
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone can support these types of calls: Authenticated callThe identities of all phones participating in the call have been verified. Encrypted callThe phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.

remove as a remote destination, followed by #.
Tips When calling Mobile Voice Access, you need to enter the number you are call from in addition to the PIN if any of the following are true:
The number you are calling from is not one of your remote destinations. The number is blocked by you or your carrier (shown as Unknown Number). The number is not accurately matched in the Cisco Unified Communications Manager
database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database. If you incorrectly enter any requested information (such as cellular phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.
Using a Handset, Headset, and Speakerphone
You can use your phone with a handset, headset, or speakerphone.
Use the handset Use a headset
Lift it to go off-hook; replace it to go on-hook. Press to toggle headset mode on and off. You can use a headset with all of the controls on your phone, including and. If you use AutoAnswer, see Using AutoAnswer, page 51. If you use a headset that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To access the > User Preferences > Audio Preferences > setting, choose Wideband Headset. If the Wideband Headset setting is disabled (shows as dimmed), then this setting is not user controllable. Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband headset. To learn more about your headset, refer to the headset documentation or ask your system administrator for assistance.

Use the speakerphone

to toggle speakerphone mode on or off.
Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode, assuming that the is not lit. handset is in its cradle and Switch to the speakerphone or a headset (from the handset) during a call Switch to the handset (from the speakerphone or headset) during a call Adjust the volume level for a call Press or , then hang up the handset.
Lift the handset (without pushing any buttons).
during a call or after invoking a dial tone.
This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use. Press Save to preserve the volume level for future calls.

Obtaining a Headset

Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see Headset Information, page 6.

PAB is a directory of your personal contacts. Fast Dials allows you to assign codes to PAB entries for quick dialing.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
Dial from a corporate directory (while not on another call) Dial from a corporate directory (while on another call)
1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. To dial, press the listing, or scroll to the listing and go off-hook. 1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. Scroll to a listing and press Dial. 4. Choose a menu item to handle the original call: HoldPuts the first call on hold and dials the second. TransferTransfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.) ConferenceCreates a conference call with all parties, including you. (Press Confrn or Conference again after dialing to complete the action.) EndCallDisconnects the first call and dials the second.
See if the phone line in the directory is busy
Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a Line State, page 44.
Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the Using Personal Directory on the Web section on page 62.
Access Personal Directory (for PAB and Fast Dial codes) Search for a PAB entry
1. Choose > Personal Directory (exact name can vary). 2. Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit. 1. Access Personal Directory, then choose Personal Address Book. 2. Enter search criteria and press Submit. 3. You can choose Previous or Next to move through listings. 4. Highlight the PAB listing that you want and press Select.

Set up Fast Dials

See Configuring Fast Dials on the Web, page 63. You can also set up Fast Dials on your phone. See Using Personal Directory on Your Phone, page 57.
You can set up a speed-dial button for each programmable button on your phone that is not reserved as line button. Alternately, use Abbreviated Dial or Fast Dial.
Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

Subscribe to a service

1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5. Choose a service from the drop-down list and click Next. 6. Change the service label and/or enter additional service information, if available (optional). 7. Click Save.

Search for services

1. Select a device. 2. Click Phone Services. 3. Click Find.

Change or end services

1. Search for services. 2. Select one or more entries. 3. Click Delete Selected.

Change a service name

1. Search for services. 2. Click on the service name. 3. Change the information and click Save.
Add a service to an available programmable phone button
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Service URL. Note
If you do not see this option, ask your system administrator to configure a service URL button for your phone.
4. Choose a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields. Note
Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
6. Click Save. 7. Click Reset to reset your phone (necessary to see the new button label on your phone). Access a service on your Choose phone ( ) > Services.
Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings.

Change your password

1. Choose User Options > User Settings. 2. In the Browser Password area, enter information. 3. Click Save.

408555123X matches any number between 4085551230 and 4085551239.
!Matches any number of digits. For example, 408! matches any

number starts with 408.

#Used as a single digit for exact match.
5. To add this member to the access list, click Save. 6. To save the access list, click Save.
Add a new remote destination
1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information:
NameEnter a name for the cellular (or other) phone. Destination NumberEnter your cellular phone number. Answer Too Soon TimerEnter the amount of time before you can
pick up a call on the remote destination (in milliseconds).
Answer Too Late TimerEnter the amount of time after which it is
too late to pick up a call on the remote destination (in milliseconds).
Delay Before Ringing TimerEnter the amount of time before the
call rings on the remote destination (in milliseconds).
Remote Destination ProfileSelect a remote destination profile,
which contains the settings that apply to all of your remote destinations.
Allowed Access ListSelect a phone number or rule that allows your
cellular phone to ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.
Blocked Access ListSelect a phone number or rule for which your
cellular phone does not ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.
Mobile PhoneSelect to allow your cellular phone can accept a call
sent from your desktop phone.
Enable Mobile ConnectSelect to allow your cellular phone to ring
simultaneously with your desktop phone.
Smart Client InstalledSelect to indicate that the remote destination
you are setting up is a smartphone. 6. Click Save.

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.

Use WebDialer with your User Options directory
1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 61. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.
Use WebDialer with another online corporate directory (not your User Options directory)
1. Log in to a WebDialer-enabled corporate directory and search for coworkers. 2. Click the number that you want to dial. 3. When prompted, enter your user ID and password. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.
Set up, view, or change WebDialer preferences
Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page. The Preferences page contains the following options: Preferred languageDetermines the language used for WebDialer settings and prompts. Use permanent deviceIdentifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on your phone, > Network Configuration > Host Name.) choose Use Extension MobilityIf selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). Do not display call confirmationIf selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

3. To read translated and localized warranty information about your product, follow these steps: a. Enter this part number in the Warranty Document Number field: 78-10747-01C0 b. Select the language in which you would like to view the document. c. Click Go. The Cisco warranty page appears. d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty One (1) Year
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number
Abbreviated Dialing 37, 64 Address Book Synchronization Tool 64 answering calls 22 ASCII label field support 64 audible message waiting indicator 60 audio, quality of 6 authenticated calls 44 Auto Dial 20 AutoAnswer 51 call logs dialing from a URL entry in 55 erasing 54 viewing and dialing from 54 call overview mode 26 call park 39 call pickup 38 call waiting 22 CallBack 20 caller ID 14 call-handling advanced 37 basic 19 calls barge and privacy 43 and shared lines 41 using 41 BLF 44 Busy Lamp Field 44 button 36 buttons, identifying 8 answering 22 barging 41 blocking 29 compared to lines 12 conference features for 30 ending 23 forwarding 67 handling multiple 25 holding and resuming 24 icons for 12 maximum per line 12 call activity area 14 call forwarding configuring from web page 67 multiple parties on 30 multiple, switching between 25
Cisco Unified IP Phone 7965Gand 7945GPhone Guide for Cisco Unified Communications M anager 6.1 (SCCP and SIP)
muting 25 parking 39 placing 19, 20 prevent barging of 43 prioritizing 45 redirecting while ringing 38 reporting problems with 77 secure 44 storing and retrieving 39 transferring 27 using DND 29 viewing 14, 26 Cisco Extension Mobility 47 Cisco Unified Communications Manager Address Book Synchronizer 64 Cisco Unified IP Phone adjusting height of 6 connecting 4 documentation for 2 feature configuration for 17, 74 illustration of 8, 9 online help for 16 registering 6 securing handset rest 5 troubleshooting 76 web-based services for 61 Cisco Unified IP Phone Expansion Module 7914 40, 53, 74 Cisco Unified Video Advantage 75 Cisco WebDialer 72 Client Matter Code, see CMC CMC 21, 76 conference calls Meet-Me 33, 34