Getting Started

Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phones capabilities, or refer to the table below for pointers to commonly-used sections.

If you want to.

Explore your phone on your own Review safety information Connect your phone Use your phone after it is installed Learn about the phone buttons Make calls Put calls on hold Transfer calls Make conference calls Set up speed dialing Share a phone number Use the speaker on the phone Change the ring volume or tone View your missed calls Listen to your voice messages See softkey and icon definitions
Press and choose Help. See Safety and Performance Information, page 2. See Connecting Your Phone, page 5. Start with An Overview of Your Phone, page 9. See Understanding Buttons and Hardware, page 9. See Placing a CallBasic Options, page 13. See Using Hold and Resume, page 17. See Transferring Calls, page 19. See Making Conference Calls, page 22. See Speed Dialing, page 26. See Using a Shared Line, page 29. See Using a Handset, Headset, and Speaker, page 37. See Changing Phone Settings, page 40. See Using Call Logs and Directories, page 42. See Accessing Voice Messages, page 48. Refer to the Quick Reference Card in the front of this guide.
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.
Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector. Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. In European Union countries, use only headsets that are fully compliant with the EMC Directive [89/336/EC].

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart.
Headset Information To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone.
Depending on headset manufacturers recommendations, an external amplifier may be required. Refer to headset manufacturers product documentation for more information.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7
Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single best solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality external devices (headsets) that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones. Nevertheless, it is ultimately still the customers responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com http://www.jabra.com

The call forward target number in the status line. 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your call forwarding settings. (See Controlling Line Settings on the Web, page 54.)
Tips Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

Using Do Not Disturb

You can use Do Not Disturb (DND) to block incoming calls from ringing on your phone. Your system administrator enables DND for your phone. When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.

Turn on DND

Press DND. Do Not Disturb displays on the status line, and the ring tone is turned off.

Turn off DND

Press the DND softkey or: 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select No, and then press Save.

Customize DND settings

1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 49. 2. From the drop-down menu, choose User Options > Device. 3. You can set the following options:
Do Not DisturbSet to enable/disable DND. DND Incoming Call AlertSet the alert to beep only or
disable all visible and audible alert notifications.

Making Conference Calls

Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are available on your phone. ConferenceAllows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey. Conference is available on most phones. JoinAllows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey. Join is available on SCCP phones only. cBargeAllows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Use the cBarge softkey. cBarge is only available on phones that use shared lines. Meet-MeAllows you to create or join a conference by calling a conference number. Use the MeetMe softkey.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.

Configure Mobile Connect

Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Setting Up Phones and Access Lists for Mobile Connect, page 56. See Answering a Call, page 15. See Switching an In-Progress Call to Another Phone, page 18.
Answer a call using your cellular phone Switch an in-progress call between your desk phone and cellular phone Put a call that has been picked up on a smartphone on hold
1. Press the Enterprise Hold (name may vary) softkey on the smartphone. The other party is placed on hold. 2. On your smartphone, press the Resume Softkey (name may vary). See Switching an In-Progress Call to Another Phone, page 18.
Transfer a call that has been picked up on a smartphone to another number
1. Press the Enterprise Transfer (name may vary) softkey on the smartphone. 2. Dial your enterprise access code for transferring calls to initiate a new call. The other party is placed on hold. 3. Press the Enterprise Transfer softkey to complete the call transfer. 1. Press the Enterprise Conference (name may vary) softkey on the smartphone. 2. Dial your enterprise access code for conferencing to initiate a new call. The other party is placed on hold. 3. Press the Enterprise Conference softkey to complete the conference set-up and include both callers in the conference.
Initiate a conference call on a call that has been picked up on a smartphone
Connect to Mobile Voice Access
1. From any phone, dial your assigned Mobile Voice Access number. 2. Enter the number you are calling from, if prompted, and your PIN.
Turn on Mobile Connect from your cellular phone
1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one:
All phonesEnter 2. One phoneEnter 1 and enter the number you want to add as
a remote destination, followed by #. Make a call from your cellular phone Turn off Mobile Connect from your cellular phone See Placing a CallAdditional Options, page 14. 1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 3 to disable Mobile Connect. 4. Choose whether to turn Mobile Connect off for all configured phones or just one:

Tips If your system administrator has disabled the speaker on your phone, the GListen, GLOff, Monitor, and MonOff softkeys will not be available to you. You must lift the handset to place and monitor calls.
Pressing the Volume button changes the volume for the handset or speaker, depending on which device is in use. In Group Listen and Monitor modes, the volume adjustment is for the speaker and not the handset. If you need to change the wideband setting for your handset (for example, if you change your handset) press and choose Settings > User Preferences > Audio Preferences > Wideband Handset. If the Wideband Handset setting shows as dimmed, then this setting is not user controllable. Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband handset. To learn more, refer to the handset documentation or ask your system administrator for assistance.
Using and Obtaining a Headset
To use a headset, disconnect the handset and connect a headset to the Handset port.

38 OL-14584-01

If you connect a headset to the handset port, be sure that the Wideband Handset setting is disabled. Choose User Preferences > Audio Preferences > Wideband Handset. If the Wideband Handset setting shows as dimmed, then this setting is not user controllable and you must contact your system administrator to change this setting.
For information about purchasing headsets, see Headset Information, page 7. Depending on headset manufacturers recommendations, an external amplifier may be required. Refer to headset manufacturers product documentation for more information.

Using AutoAnswer

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you can only monitor the call using the speaker. To talk to the caller, you must pick up the handset. AutoAnswer is disabled when Do Not Disturb is active.

Changing Phone Settings

You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice message. You can also adjust the ringer volume for your phone.

View your call logs

Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records. To view a truncated listing, highlight it and press EditDial. 1. Press Calls. , choose Directories > Missed Calls, Placed Calls, or Received
Display details for a single call record
2. Highlight a call record. 3. Press Details. Doing so displays information such as called number, calling number, time of day, and call duration (for placed and received calls only). Erase all call records in all logs Erase all call records in a single log Press , choose Directories, then press Clear. , choose Directories > Missed Calls, Placed Calls, or Received

1. Press Calls.

2. Highlight a call record. 3. Press Clear. (You may need to press the more softkey to display Clear.) Erase a single call record 1. Press Calls. , choose Directories > Missed Calls, Placed Calls, or Received
2. Highlight a call record. 3. Press Delete.
Dial from a call log (while not on another call)
1. Press and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. Note
If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tip section below.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Go off-hook to place the call. Dial from a call log (while connected to another call) 1. Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. Note
If the Details softkey displays, the call is the primary entry of a multiparty call. See the Tip section below.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Press Dial. 5. Choose one of the following to handle the original call:
HoldPuts the first call on hold. TransferTransfers the first party to the second and drops you from
the call. (Press Transfer again after dialing to complete the action.)
ConfrnCreates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
EndCallDisconnects the first call and dials the second.
Place a call from a URL entry in a call log (SIP phones only)
1. Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight the URL entry that you want to dial. 3. If you need to edit the entry, press EditDial. The icon appears to indicate that you can begin editing characters in the URL entry. 4. Press Dial.

Tip (SCCP phones only)

To view the complete call record of a multiparty call, press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order: The first logged entry is the name/number of the last completed call of a multiparty call received on your phone. The second logged entry is the name/number of the first completed call of a multiparty call received on your phone.

Directory Dialing

Depending on configuration, your phone can provide corporate and personal directory features: Corporate DirectoryCorporate contacts that you can access on your phone, Your system administrator sets up and maintains your Corporate Directory. Personal DirectoryIf available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory comprises the Personal Address Book (PAB) and Fast Dials.
PAB is a directory of your personal contacts. Fast Dials allows you to assign codes to PAB entries for quick dialing. For more information, see Using the User Options Web Pages, page 49.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
Dial from a corporate directory (while not on another call)
1. Press vary). , and choose Directories > Corporate Directory (exact name can
2. User your keypad to enter a full or partial name and press Search. 3. To dial, select the listing, and go off-hook.
Dial from a corporate directory (while connected to another call)
2. User your keypad to enter a full or partial name, and press Search. 3. Scroll to a listing and press Dial. 4. Choose one of the following to handle the original call:
Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dial codes. This section describes how to set up and use Personal Directory on your phone. Alternately, see Using Personal Directory on the Web, page 50.

2. Choose Logout.

Tips Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory.
Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Accessing Voice Messages

To access voice messages, press , and select Messages.
Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.
Set up and personalize your voice message service See if you have a new voice message
Do one of the following: Press Msgs and follow the voice instructions. Press Look for: A steady red light on your handset. (This indicator can vary. See Customizing Rings and Message Indicators, page 40.) A flashing message waiting icon Listen for: A stutter tone from your handset, headset, or speakerphone when you place a call. on your phone screen. , select Messages, and follow the voice instructions.
Listen to your voice Do one of the following: messages or access Press Msgs and follow the voice instructions. the voice messages Press , select Messages, and follow the voice instructions. menu Send a call to a voice message system Press Divert. For more information, see Sending a Call to a Voice Message System, page 20.
Using the User Options Web Pages
Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial numbers from your User Options web pages.
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device.
Log in to your User Options web pages

Then do this.

1. Obtain a User Options URL, user ID, and default password from your system administrator. 2. Open a web browser on your computer, enter the URL, and log on. 3. If prompted to accept security settings, click Yes or Install Certificate. The Cisco Unified Communications Manager User Options main web page displays. From this page you can select User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials. Or, to access phone-specific options, select a device (see below).
Select a device after logging in
1. After you have logged in to your User Options pages, choose User Options > Device. The Device Configuration page displays. 2. If you have multiple devices assigned to you, choose the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu. Note

Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type.
Select a configuration option after logging in
1. After you have logged in to your User Options web pages, choose User Options to access User Settings, Directory, Personal Address Book, Fast Dials, and Mobility Settings. 2. To return to the Device Configuration page from another page, choose User Options > Device.
Configuring Features and Services on the Web
The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 49.
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of: A Personal Address Book (PAB) Fast Dials Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Your Phone, page 45.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from the User Options web pages.
Then do this after you log in.
1. Choose User Options > Personal Address Book. 2. Choose Add New. 3. Enter information for the entry. 4. Click Save.
Search for a PAB entry Edit a PAB entry
1. Choose User Options > Personal Address Book. 2. Specify search information and click Find. 1. Search for a PAB entry. 2. Click a name or nickname. 3. Edit the entry as needed and click Save.
1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 50. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Click a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7. Click Save.
Assign a Fast Dial code to a phone number (without using a PAB entry)
1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save.
Search for a Fast Dial entry Edit a Fast Dial phone number
1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 1. Choose User Options > Fast Dials. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save.

Change the voice message indicator setting per line
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Message Waiting Lamp area, choose from various settings. Note
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.
5. Click Save. Change the audible voice message indicator setting per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Audible Message Waiting Indicator area, choose from various settings. Note
5. Click Save. Change or create a line text label that appears on your phone screen 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Line Text Label area, enter a text label. 5. Click Save. Note
Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
Setting Up Phones and Access Lists for Mobile Connect
When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone.

Create an access list

1. Choose User Options > Mobility Settings > Access Lists. 2. Click Add New. 3. Enter the following information:
NameIdentifies the access list. DescriptionDescribes the access list.
4. Choose one of these options:
Blocked Access ListCreates list for numbers to be blocked Allowed Access ListCreates list for numbers that will be permitted
5. Click Save. Add members to an access list. 1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private). 4. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:
X (upper or lower case)Matches a single digit. For example,

Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example. Consider using: Call Park to store and retrieve calls without using the transfer feature. Call Pickup to answer calls ringing on another phone. A shared line to view or join co-workers calls. Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone.
See Using a Shared Line, page 29.
Ask your system administrator about these features and see: Advanced Call Handling, page 26. Using a Shared Line, page 29. Using Cisco Extension Mobility, page 34.
Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone
Ask your system administrator about the Cisco Extension Mobility service.
See Using Cisco Extension Mobility, page 34.
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom

You cannot hear a dial tone or complete a call

Explanation

One or more of the following factors might apply: You must log into the Extension Mobility service. You must enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. (SCCP phones only.) Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.
The softkey that you want to use does not appear
One or more of the following factors might apply: You must press more to reveal additional softkeys. You must change the line state (for example, go off-hook or have a connected call). Your phone is not configured to support the feature associated with that softkey.
Barge fails and results in a fast busy tone You are disconnected from a call that you joined using Barge Cisco CallBack fails
You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. The other party might have call forwarding enabled.

Details softkey, viewing multiparty calls with
device configuration page 49 dialing options additional 14 basic 13 dialing, options for 13, 14 directory corporate 44 dialing from 14 personal 45 using from web page 58 using on phone 42 DND 21 Do Not Disturb (DND) 21 documentation, accessing 1
encrypted calls 31 ending a call, options 16 Extension Mobility EM 34 external devices, using 2

FAC 61

Fast Dials configuring from web page 46 using on phone 45 features, availability of 12 Forced Authorization Code See FAC forwarding calls, options for 20
hunt groups description 28 log out of 29
icons, for call states 11 installing, Cisco Unified IP Phone 5
group call pickup 27 Group Listen 37

keypad description 10

handset light strip 10 securing in cradle 7 using 37, 38 hands-free listening 37 hanging up, options for 16 headset connecting 7 performance 8 help, using 12 hold and switching calls 18 and transferring 19 using 17 hold button illustration 10 hold reversion 17 hold reversion indicators 17
language (locale) settings 54 lines compared to calls 11 description 11 description of 11 number of calls supported on 11, 60 shared 29 logging out of hunt groups 29
Malicious Call Identification See MCID MCID 32 Meet-Me conferences 24 menus, using 11
messages indicator for 40 listening to 48 missed calls, records of 42 MLPP, using 32 monitoring a call 37 multiparty calls identifying in call logs 43 viewing details of 43 multiple calls, handling 15, 18
phone lines, description of 11 phone services configuring 50 See also User Options web pages PIN, changing 54 placed calls, records of 42 placing a call 13 placing calls, options for 13, 14 pre-dial 13 prioritizing calls 32 privacy and shared lines 29 using 31
navigation button illustration 10
off-hook dialing 13 on-hook dialing 13 QRT 62 Quality Reporting Tool 62
PAB dialing from 14 using from web page 50 using on phone 45 parking a call 15 password, changing 54 Personal Address Book See PAB Personal Directory using from web page 50 using on phone 45 received calls, records of 42 redial 13 remote-in-use icon for shared lines 29 resuming held calls 17 reverting calls 17 ring tones, changing 40 ringer customizing 40 indicator for 10 volume for 40

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phones capabilities, or refer to the table below for pointers to commonly-used sections.

If you want to.

Review important safety information
See the Safety and Performance Information section on page 3.
Use your phone after someone else has Start with the An Overview of Your Phone section on installed it for you page 13. Connect your phone Learn about phone buttons Make calls Put calls on hold Transfer calls Make conference calls Set up speed dialing Share a phone number Use the speaker on the phone Change the ring volume or tone View your missed calls See the Connecting Your Phone section on page 10. See the Understanding Buttons and Hardware section on page 13. See the Placing a CallBasic Options section on page 17. See the Using Hold and Resume section on page 20. See the Transferring Calls section on page 21. See the Making Conference Calls section on page 23. See the Speed Dialing section on page 27. See the Using a Shared Line section on page 29 See the Using a Handset, Headset, and Speaker section on page 36. See the Using Phone Settings section on page 38. See the Using Call Logs and Directories section on page 40.
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml
More Information about Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your computer. You can use your Cisco Unified CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer. This Guide provides a brief overview of these capabilities. For complete instructions, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
Network port (10/100 SW) Access port (10/100 PC) Handset port
DC Adapter port (DC48V) AC-to-DC power supply AC power cord
Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.
Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart.
Headset Information To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone.
Depending on headset manufacturers recommendations, an external amplifier may be required. Refer to headset manufacturers product documentation for more information.
Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single best solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality external devices (headsets) that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the Using External Devices section on page 8 for more information. The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the Using an External Power Supply section on page 8 for more information. Audio Quality is Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones. Nevertheless, it is ultimately still the customers responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com/cisco

Use your phone to answer Use Call Pickup. a call that is ringing elsewhere Answer a priority call
Hang up the current call (by pressing Prioritizing Critical Calls EndCall) and then press Answer. section on page 34.

Ending a Call

To end a call, simply hang up. Here are some more details.
Hang up while using the handset
Return the handset to its cradle. Or press EndCall.
Hang up while monitoring a call (using Press EndCall. the speaker) Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line

Using Hold and Resume

Only one call can be active at any given time; all other connected calls must be placed on hold.
Put a call on hold Remove a call from hold
1. Make sure the call you want to put on hold is highlighted. 2. Press 2. Press. 1. Make sure the appropriate call is highlighted.
Tips Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid putting a conference call on hold.
A held call is indicated by the call-on-hold icon:. When a held call is highlighted, the Hold becomes lit (red). When a call that is not held is highlighted, and there are other held button calls on the line, the Hold button changes to blinking (red). You can put up to six calls on hold, depending on the configuration set up by your system administrator.
Switching Between Multiple Calls
You can switch between multiple calls on your phone.
Switch between connected calls Switch from a connected call to answer a ringing call
1. Make sure the call that you want to switch to is highlighted. 2. Press. The other call is automatically placed on hold. Press Answer. Any active call is placed on hold and the selected call is resumed.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. Your phone displays calls as follows for the highlighted line: Calls with the highest precedence and longest duration display at the top of the list. Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Transfer a call without talking to the transfer recipient
1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note
If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up.
Talk to the transfer recipient before transferring a call (consult transfer)
1. From an active call, press Transfer. 2. Enter the target number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note

Transfer two current calls to each other (direct transfer) without staying on the line
1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call. Note
If you want to stay on the line with the callers, use Join instead.
Redirect a call to your voice Press iDivert. The call is automatically transferred to your voice messaging system message greeting. You can use iDivert with a call that is active, ringing, or on hold.
Tips If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. You cannot use Transfer to redirect a call on hold. Press before transferring it. again to remove the call from hold
Forwarding All Calls to Another Number
You can use Call Forward All to redirect incoming calls from your phone to another number.
Set up call forwarding on your Press CFwdALL and enter a target phone number. line Cancel call forwarding on your line Verify that call forwarding is enabled on your line Press CFwdALL. Look for: Flashing call forwarding icons other next to your phone number. displayed one after the
Forwarded to and the target number in the status line. Set up or cancel call forwarding remotely 1. Log in to your User Options web pages. 2. Choose Forward all calls. 3. Choose your phone number. 4. Choose to redirect calls to voice messaging or to another number.
Tips If call forwarding is enabled on a phone with shared lines, all calls on the shared lines are forwarded.
You must enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. Your system administrator can change call forwarding conditions for your phone line.

Making Conference Calls

Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call.
Understanding Types of Conference Calls
There are two types of conference calls: Standard and Meet-Me.
Cisco Unified IP Phone 7911G for Cisco Unified CallManager 4.2 23
Standard Conference Calls You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone:

ConfrnUse this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones. JoinUse this softkey to establish a standard conference by joining several calls already in progress on one line. cBargeUse this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines. See the Starting and Joining a Standard Conference section on page 24 for additional instructions.
Meet-Me Conference Calls You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.
See the Starting or Joining a Meet-Me Conference Call section on page 26 for additional instructions.
Starting and Joining a Standard Conference
A standard conference allows at least three participants to talk on a single call.
Create a conference by calling participants Add new participants to an existing conference
1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.) 2. Enter the participants phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants.
Create a conference by joining two or more existing calls
1. Make sure that you have two or more calls on a single line. 2. Highlight a call that you want to add to the conference. 3. Press Select. The selected call displays this icon. 4. Repeat this process for each call that you want to add. 5. From one of the selected calls, press Join. (You may need to press the more softkey to see Join.) Note
The active call is automatically selected.
Participate in a conference
Answer the phone when it rings.
Create a conference by Highlight a call on a shared line and press cBarge. (You may need to barging a called on shared line press the more softkey to display cBarge.) See the Using a Shared Line section on page 27. View a list of conference participants 1. Highlight an active conference. 2. Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. Get an updated list of partici- While viewing the conference list, press Update. pants See who started the conference Drop the last party added to the conference Remove any conference participant While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name. Press RmLstC. You can remove participants only if you initiated the conference call. 1. Highlight the participants name. 2. Press Remove. You can remove participants only if you initiated the conference. End your participation in a conference Hang up or press EndCall.
Tips Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.

Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See the Preventing Others from Viewing or Joining a Shared-Line Call section on page 31.
Note The maximum number of calls that a shared line supports can vary by phone.
Adding Yourself to a Shared-Line Call
Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge.
See if the shared line is in use Add yourself to a call on a shared line using the Barge softkey Add yourself to a call on a shared line using the cBarge softkey
Look for the remote-in-use icon 1. Highlight a remote-in-use call. 2. Press Barge. (You may need to press the more softkey to display Barge.) Other parties hear a beep tone announcing your presence. 1. Highlight a remote-in-use call. 2. Press cBarge. (You may need to press the more softkey to display cBarge.) Other parties hear a tone and brief audio interruption, and call information changes on the phone screen.
Add new conference participants to a call that you have barged Leave a barged call
Barge the call using cBarge, if available. Unlike Barge, cBarge converts the call into a standard conference call, allowing you to add new participants. See the Making Conference Calls section on page 23. Hang up. If you hang up after using Barge, the remaining parties hear a disconnect tone and the original call continues. If you hang up after using cBarge, the call remains a conference call (provided at least three participants remain on the line).
Tips If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.
You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Preventing Others from Viewing or Joining a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging your calls.

Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line
1. Press more > Private. 2. To verify that Privacy is on, look for the Privacy-enabled icon and Private on the phone screen. 1. Press more > Private. 2. To verify that Privacy is off, look for the Privacy-disabled icon on the phone screen.
Tips If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines. When you place a call on hold, caller ID information (calling name and number) is displayed on the shared line appearance even when Privacy is enabled. Your system administrator can restrict the display of caller ID information for held calls when Privacy is enabled. However, in this case, you can only retrieve the call from the phone used to place the call on hold.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a co-workers desk or in a conference room). You can park a call using these methods: Call ParkUse the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call. Directed Call ParkUse the Transfer softkey to direct the call to a specific directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, you must dial the park retrieval prefix and then dial or speed dial the same directed call park number.
Store an active call using Call Park
1. During a call, press Park. (You may need to press the more softkey to see Park.) 2. Record the call park number displayed on your phone screen. 3. Hang up.
Retrieve a parked call Direct and store an active call at a directed call park number
Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. 1. During a call, press Transfer. 2. Select a speed-dial number assigned to a directed call park number or dial the number. 3. Press Transfer again to finish storing the number. From any phone in your network, enter the park retrieval prefix and dial the directed call park number or, after entering the park retrieval prefix, select the speed-dial for the directed call park number to connect to the call.

Retrieve a parked call from a directed call park number
You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups. If you want to.
Log out of hunt groups to temporarily block hunt group calls Log in to receive hunt group calls
Press Hlog. Your phone screen displays, Logged out of Hunt Group. Press Hlog.
Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: Authenticated callThe identities of all phones participating in the call have been verified. Encrypted callThe phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. Non-secure callAt least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
Check the security level of a call
Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call Encrypted call Neither security icon appears if the call is non-secure.
Determine if secure calls can be made in your company
Contact your system administrator.

Tips When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.
If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

Log in to EM

1. Press and choose Services > EM Service (name can vary). 2. If prompted, select a device profile. 3. Enter your user ID and PIN (provided by your system administrator). 4. Press Submit.

Log out of EM

1. Press
and choose Services > EM Service (name can vary).
2. When prompted to log out, press Yes.
Tips EM automatically logs you out after a certain amount of time. This time limit is established by your system administrator.
Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone. Settings that are controlled on the phone only are not maintained in your EM profile.
Using a Handset, Headset, and Speaker
The Cisco Unified IP Phone 7911G provides a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must pick up the handset.
Use the handset Listen to the other party on the speaker Turn off the speaker and use the handset Turn off the speaker and hang up Use a headset Adjust the volume level for a call
Lift the handset. Press Monitor and then hang up the handset. You will be able to hear the call but you will not be able to talk on the call. Lift the handset, or press MonOff. Press EndCall. Disconnect the handset and connect a headset to the Handset port. Press the up or down Volume button during a call or after invoking a dial tone. This action adjusts the volume for the handset, speaker, or headset, depending on which device is in use. Press Save to preserve the volume level for future calls.
If your system administrator has disabled the speaker on your phone, the Monitor and MonOff softkeys will not be available to you. You must lift the handset to place and monitor calls.

Obtaining a Headset

For information about purchasing headsets, see the Headset Information section on page 11. Depending on headset manufacturers recommendations, an external amplifier may be required. Refer to headset manufacturers product documentation for more information.

Using AutoAnswer

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use the speaker to answer calls. However, you can only monitor the call using the speaker. To speak to the caller, you must pick up the handset.

Using Phone Settings

You can adjust the ring tone, background image, and other settings on your Cisco Unified IP Phone.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice message. You can also adjust the ringer volume for your phone.

Change the ring tone

1. Press and select Settings > User Preferences > Rings. 2. Press Select to display list of ring sounds, and press Select again to choose a ring tone. 3. To hear a sample, press Play. 4. Press Save to set the ring tone, or press Cancel.
Change the ring pattern (flash-only, ring once, beep-only, etc.) Adjust the volume level for the ringer Change the way that the voice message light on your handset works
Log in to your User Options web pages. (See the Logging In to the User Options Web Pages section on page 44.) Note
Before you can access this setting, your system administrator might need to enable it for you.
Press the Volume button while the handset is in the cradle. The new ringer volume is saved automatically. 1. Log in to your User Options web pages. (See the Logging In to the User Options Web Pages section on page 44.) 2. Choose Change the Message Waiting Lamp policy. Note
Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip.
Customizing the Phone Screen
You can adjust the characteristics of the phone screen.
Change the language on the phone screen Change the background image
Log in to your User Options web pages. (See the Logging In to the User Options Web Pages section on page 44.) 1. Press Images. 2. Press and choose Settings > User Preferences > Background to scroll through thumbnails of background images.
3. Press Select to choose an image. 4. Press Preview to display the image. 5. Press Save, or press Cancel.
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, Press select Directories. and

Using Call Logs

Your phone maintains logs of your missed, placed, and received calls.

View your call logs

Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. Each log can store up to 100 records. To view a truncated listing, highlight it and press EditDial. Press , choose Directories > Missed Calls, Placed Calls, or Received Calls, and press Clear. Doing so erases all records in all logs.

Erase your call logs

FCS REVIEW DRAFT - CISCO CONFIDENTIAL

2. User your keypad to enter a full or partial name. 3. Press Search. 4. Scroll to a listing and press Dial. 5. Press one of the following to handle the original call:
Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Accessing Voice Messages

To access voice messages, press , select Messages.
Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.
Set up and personalize your voice message service See if you have a new voice message
Do one of the following: Press Msgs and follow the voice instructions. Press Look for: A steady red light on your handset. (This indicator can vary. See the Customizing Rings and Message Indicators section on page 38.) An envelope icon on your phone screen. , select Messages, and follow the voice instructions.
Listen to your voice Do one of the following: messages or access Press Msgs and follow the voice instructions. the voice messages Press , select Messages, and follow the voice instructions. menu Send a call to your voice message system Press iDivert. The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers hear your voice message greeting and can leave you a message.
Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Personal Communication Assistant (also called your User Options web pages), where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial numbers from your user web pages. This section describes how to access your User Options web pages and how to subscribe to phone services. For more details about the features you can configure and the phone services to which you can subscribe, refer to Customizing Your Cisco Unified IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm.
Logging In to the User Options Web Pages

Procedure

Step 1 Step 2 Step 3 Obtain a User Options URL, user ID, and default password from your system administrator. Open a web browser on your computer and enter the URL (provided by your system administrator) and log on. From the general menu, select your device type (phone model) in the Select a device drop-down list. After you make your selection, a context-sensitive menu appears with options appropriate for your phone.

Tips for Navigating the User Options Pages Select your device from the menu page to see all of your options.
Click Update to apply and save your changes. Click Return to the Menu to get back to the context-sensitive menu. Click Log Off to exit the User pages.
Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. See the Logging In to the User Options Web Pages section on page 44. Phone services can include: Web-based information, such as stock quotes, movie listings, and weather reports Network data, such as corporate calendars and searchable directories Phone features, such as the Fast Dial service and a Personal Address Book Refer to the following table for more information.

Subscribe to a service

Then do this after you log in.
1. From the main menu, choose Configure your Cisco IP Phone Services. 2. Select a service from the Available Services drop-down list and click Continue. 3. Enter more information upon request (such as a zip code or PIN, then click Subscribe.
Change or end subscriptions
1. From the main menu, choose Configure your Cisco IP Phone Services. 2. Click a service in the Your Subscribed Services panel. 3. Click Update after making changes, or click Unsubscribe. Press and choose Services on your phone.
Access a service on your phone Learn how to use phone services
Refer to Customizing Your Cisco Unified IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Need to handle more calls on your phone line Work with (or work as) an administrative assistant Want to use one extension for several phones
Ask your system administrator to configure your line to support more calls. Consider using a shared line.

For more information.

Talk to your system administrator or phone support team. See the Using a Shared Line section on page 29.
Request a shared line. This allows you to See the Using a Shared Line use one extension for your desk phone section on page 29. and lab phone, for example.

Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to.

Access network configuration data Access status data Access phone model information Access phone call and voice quality information
Press and choose Settings > Network Configuration and select the network configuration item that you want to view. Press and choose Settings > Status and select the status item that you want to view. Press Press and choose Settings > Model Information. and choose Settings > Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to: Immediately report an audio problem on a current call Select a general problem from a list of categories and choose reason codes
abbreviated dialing 18, 27 answering calls, options 19 Applications menu button illustration 14 applications menus 15 authenticated calls 33 AutoAnswer 19 CallBack 18 calls answering 19 compared to lines 15 conference features for 23 ending 20 forwarding 23 handling multiple 19 holding and resuming 20 icons for 16 maximum per line 15 background image, customizing 39 barge and privacy 31 and shared lines 29 using 30 buttons, identifying 13 monitoring 36 multiple parties on 23 parking 31 prioritizing 34 redirecting while ringing 28 reporting problems with 49 secure 33 storing and retrieving 31 switching 21 call forwarding 23 call logs dialing from 17 erasing 40 viewing and dialing from 40 call park 19, 31 call pickup 19, 28 call waiting 19 transferring 21 cBarge See also barge using 30 Cisco Extension Mobility feature, using 19 Cisco Unified IP Phone documentation for 2
feature configuration for 16 illustration 13 registering 11 securing handset rest 11 conference calls Meet-Me 24, 26 standard 24 corporate directory dialing from 18 dialing from web page 18 using on phone 42