Visuals

1. CG: In order to accommodate individuals with disabilities, a transcript of this video is available from your local Compaq training organization. 2. CG: Compaq Logo 3. Beauty shots of the Compaq Deskpro 2000, 4000, 4000S, 4000N, and 6000. Use dramatic angles with different lighting effects. Bold graphics move across frame, supered over video CG: Pentium II Microprocessors 3a. Continue Montage CG: Advanced Intelligent Manageability 3b. Continue Montage CG: Advanced Serviceability 3c. Continue Montage CG: Remote System Installation 3d. End with beauty shot of Deskpro Family with room for title CG: "The Compaq Deskpro Family of Personal Computers Training Video" FADE TO BLACK FADE UP FROM BLACK 4. STOCK: Compaq stock footage of office workers using new models of Deskpros.
Audio 1. No Audio 2. MUSIC UP 3. MUSIC continues
3a. MUSIC continues 3b. MUSIC continues 3c. MUSIC continues

3d. MUSIC builds to end.

4. In an effort to continue to bring new, innovative products to ever-expanding businesses, the Compaq Deskpro 2000, Deskpro 4000, and the Deskpro 6000 have once again met the needs of a changing industry. 4a. This video covers the product overview of the Deskpro family of personal computers. The first section includes the Deskpro 2000, 4000, and 6000 series. The remainder of the video focuses on the new Deskpro 4000S and 4000N, their features and servicing. 5. DISSOLVE TO CHAPTER GRAPHIC 6. The Deskpro 2000 delivers the best balance of affordability and performance.
4a. Family Shot 4b CU 2000, 4000, and 6000 CG: "Deskpro 2000, 4000, and 6000 4c CU Deskpro 4000S and 4000N CG: "Deskpro 4000S and 4000N" 5. CG: Deskpro 2000 Product Overview 6. Shot of Deskpro 2000
Deskpro Family Training Video

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7. Cont shot, z-out to ws w/room for CG: COMPAQ DESKPRO 2000 NEW FEATURES 233- to 300-MHz Pentium II Processors 32MB SDRAM DIMMs upgradable to 384MB Matrox Embedded Performance Graphics with 2MB SGRAM standard upgradable to 4MB 2.1- or 3.2-GB SMART Ultra ATA Hard Drives 24X Max CD-ROM Models with Audio New Intelligent Manageability Features 8. CG: "Deskpro 4000 Product Overview" 9. Shot of Deskpro 4000 10. Cont shot, z-out to ws w/room for CG: COMPAQ DESKPRO 4000 NEW FEATURES 233- to 300-MHz Pentium II Processors 32MB SDRAM DIMMs upgradable to 384MB Matrox MGA-1064SG Graphics Accelerator PCI Card with 2-MB SGRAM Standard Upgradable to 4MB Upgradable to AGP graphics 2.4-GB or 3.2-GB SMART Ultra ATA Hard Drives Compaq Netelligent 10/100-TX Embedded UTP NIC 24X Max CD-ROM models w/embedded audio Remote Wakeup and Smart Cover Lock
Audio 7. The new Deskpro 2000 models feature: 233- to 300-megahertz Pentium II Processors. 32 megabytes of SDRAM DIMMs upgradable to 384 megabytes. Matrox embedded performance graphics with 2 megabytes of SGRAM standard, upgradable to 4 megabytes. 2.1- or 3.2-gigabyte SMART Ultra ATA Hard Drives. 24X Max CDROM Models with Audio. and new Intelligent Manageability Features. 8. DISSOLVE TO CHAPTER GRAPHIC 9. The Deskpro 4000 offers the best value for networked environments. 10. The new Deskpro 4000 models feature: 233 to 300 megahertz Pentium II processors. 32 megabytes SDRAM DIMMs upgradable to 384 megabytes. Matrox performance graphics on a PCI card with 2 megabytes of SGRAM standard, upgradable to 4 megabytes. system board support for an upgrade Advanced Graphics Port controller. 2.4 or 3.2 gigabyte SMART Ultra ATA hard drives. a Compaq Netelligent 10/100-TX embedded UTP network interface controller. 24X Max CD-ROM models with embedded audio. and two new Intelligent Manageability features; Remote Wakeup, and Smart Cover Lock. 11. DELETED 12. DISSOLVE TO CHAPTER GRAPHICS 13. The new Deskpro 4000S is designed for convenient deployment in workspace constrained networked environments. 14. Using the optional mounting bracket. the unit may be installed in out-of-the way locations. 15 DELETED 16. The new Compaq Deskpro 4000S includes: a new small form factor. 166 to 233 megahertz Pentium processors with MMX Technology. 16 or 32 megabytes of SDRAM DIMMs upgradable to

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11. DELETED 12. CG: "Deskpro 4000S Product Overview" 13. Shot of Deskpro 4000S

14. CU of Mounting Bracket 14a. Split-screen (or dissolve) shot of horizontal and vertical mountings. 15. DELETED 16. Cont shot, z-out to ws w/room for CG: Compaq Deskpro 4000S Features New Small Form Factor 166- to 233-MHz Pentium Processors with
MMXTM Technology 16- or 32-MB SDRAM DIMMs upgradable to 256MB S3 Enhanced 64-bit Graphics with 2-MB SGRAM Standard 2.1-GB Enhanced IDE Hard Drive Compaq Netelligent 10/100-TX Embedded UTP NIC 20X Max Slimline CD-ROM Enhanced Serviceability Remote Wakeup, Configuration & Shutdown 17. CG: Deskpro 4000N Product Overview 18. CG: Shot of Deskpro 4000N
Audio 256 megabytes. S3 enhanced 64-bit graphics with two megabytes SGRAM standard. 2.1 gigabyte enhanced IDE hard drive. a Compaq Netelligent 10/100-TX embedded UTP network interface controller. 20X Max Slimline CD-ROM models. enhanced serviceability. and new intelligent manageability features; remote wakeup, configuration, and shutdown. 17. DISSOLVE TO CHAPTER GRAPHICS 18. The new Compaq Deskpro 4000N Commercial Net PC Desktop delivers the lowest cost of ownership for structured, controlled computing environments. 19. The new Compaq Deskpro 4000N includes: 166 to 233 megahertz Pentium processors with MMX Technology. 16 or 32 megabytes of SDRAM DIMMs upgradable to 256 megabytes. S3 Enhanced 64-bit Graphics with 2-megabytes SGRAM Standard. 1.6-GB Enhanced IDE Hard Drive. a Compaq Netelligent 10/100-TX Embedded UTP Network Interface Controller. sealable, lockable limited expansion chassis. enhanced serviceability. and a New Net PC Software Feature; Remote System Installation Support.
19. Cont shot, z-out to ws w/room for CG: Compaq Deskpro 4000N Features 166- to 233-MHz Pentium Processors with MMXTM Technology 16- or 32-MB SDRAM DIMMs upgradable to 256 megabytes S3 Enhanced 64-bit Graphics with 2-MB SGRAM Standard 1.6-GB Enhanced IDE Hard Drive Compaq Netelligent 10/100-TX Embedded UTP NIC Sealable, Lockable Limited Expansion Chassis Enhanced Serviceability, and Remote System Installation Support
20. CG: Deskpro 6000 Product Overview 21. Shot of Deskpro 6000
20. DISSOLVE TO CHAPTER GRAPHICS 21. The Deskpro 6000, Compaq Performance Commercial Desktop, delivers performance and networking for the power user. 22. The Deskpro 6000 now includes these new features: 233 to 300 megahertz Pentium II processors. 32 or 64 megabytes SDRAM upgradable to 384 megabytes. SDRAM ECC memory with pre-failure warranty. Matrox Millenium II AGP graphics. 2.1 or 4.3 gigabyte SMART Ultra SCSI hard drives. a Compaq Netelligent 10/100-TX embedded UTP network interface controller. 24X Max CD-ROM models

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22. Cont shot, z-out to ws w/room for CG: Compaq Deskpro 6000 New Features 233- to 300-MHz Pentium Processors with MMX TechnologyTM 23- or 64-MB SDRAM upgradable to 384MB SDRAM ECC Memory with Pre-failure Warranty Matrox Millenium II AGP Graphics with 4-MB SGRAM Upgradable to 8MB or 16MB 2.1- or 4.3-GB SMART Ultra SCSI Hard Drives Compaq Netelligent 10/100-TX Embedded UTP NIC Deskpro Family Training Video
NIC 24X Max CD-ROM Models with Embedded Audi} Remote Wakeup and Smart Cover Lock 23. Beauty shot of Deskpro 2000, 4000, & 6000 CG: "Deskpro 2000", "Deskpro 4000", & "Deskpro 6000 " next to each unit
Audio with embedded audio. and two new Intelligent Manageability features; remote wakeup and smart cover lock. 23. The new Deskpro 2000, 4000, and 6000 utilize the same desktop and minitower form factors as previous models. Therefore, serviceability is virtually the same as before. 24. The only exception is the new system boards with the new Pentium II processors. 25. Unlike the Pentium Pro processor, the heat sink on the Pentium II processor is attached to the processor cartridge, so it isnt necessary to remove the heat sink before removing the processor. To remove the unit, disconnect the thermister cable from the system board. then push in on the two securing levers, and slide the processor and heatsink out. 26. DISSOLVE TO CHAPTER GRAPHIC 27. The new form factor used in the Deskpro 4000S and 4000N is nearly identical. We will address the Deskpro 4000S here and discuss the differences later in this video. 28. The front of the Deskpro 4000S has the following controls and indicators: Dual-state power button. Power on LED. Hard drive LED the diskette drive, with its activity light and eject button below it. and the optional CD-ROM drive, with its eject button and manual eject hole. 29. DELETED 30. DELETED 31. On the back of the Deskpro 4000S, you can see: the AC power connector. and the 115/230 volt select switch. 32. On the I/O panel are: two USB ports. a parallel port. two serial ports. the network interface controller connectors; AUI and RJ-45 with

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24. MS of processor in system board
25. CU of Pentium II Processor on board ARROW to heat sink 25a. WS Technician pushes the levers and slides the heat sink/processor out. 25b ECU Thermister cable 25c ECU Pentium II buttons ARROW to securing levers

26. CG: "Deskpro 4000S and 4000N External Features and Controls" 27. MS Beauty shot of both units side by side
28. MS Front of Deskpro 4000S ARROWS to items listed 28a. CU LED area 28b. CU diskette 28c. CD drive area. CG: "CD-ROM on some models" 29 DELETED 30. DELETED 31. CU back of Deskpro 4000S ARROWS to features mentioned 31a. CU AC 32. MS Deskpro 4000S desktop I/O panel. ARROWS to features as mentioned Yellow and Green glow on LEDs (if possible)
Audio embedded activity lights. mouse connector. keyboard connector. and video connector.
33. DELETED 34. CU of I/O expansion slot cover. 35. MS 4000N & 4000S. 36. Cont. shot, zoom into front bezel. CG: "DeskproN" & "DeskproS" next to unit. 36a. CU two models I/O panels. CG: "Deskpro 4000N" & "Deskpro 4000S" next to unit. 37. CG: Deskpro 4000S and 4000N Servicing Overview 38. MS beauty shot of Deskpro 4000S and 4000N on anti-static mat in tech set environment.
33. DELETED 34. Located above the I/O panel is the cover for the combination PCI/ISA expansion slot. 35. Now, lets identify the differences between Deskpro 4000N and Deskpro 4000S. 36. The only difference in external features in the Deskpro 4000N is the absence of removable media devices. The lack of openings in the bezel reflects this fact. The front controls and indicators. and rear connectors are identical to the 4000S. 37. DISSOLVE TO CHAPTER GRAPHICS 38. The new Deskpro 4000S and 4000N chassis design simplifies all servicing procedures. Because the two computers are nearly identical, we will focus on the 4000S, then show specific differences in the 4000N. 39. Before you open the case, be sure to use a static pad and wrist grounding strap to avoid damage from electrostatic discharge. 40. A Torx T-15 screwdriver is the only tool required to service the Deskpro 4000S and 4000N. 41. To begin servicing, power down the unit by pushing and holding the Dual-State Power Button for at least four seconds. 42. Disconnect the AC power cord from the wall, then from the back of the unit. Note: Electronic damage to the unit can result unless the power cord is removed. 43. Turn off any connected devices, and disconnect them from the computer. 44. Well begin by removing the hood. Press and hold the quick release buttons on each side of the bezel.

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39. WS Technician enters the service area and puts on wrist strap. 39a. CU strap going on. 40. CU T-15 screwdriver

41. ECU power button on front of the Deskpro 4000S. Technician presses and holds the power switch for four seconds. 42. MCU back of unit. Technician unplugs power cable from the unit.CG: CAUTION: Always remove the power cord before performing any service.
43. MCU as Technician disconnects cables from the unit. 44. MS front of unit 44a. ECU quick release buttons. Tech presses the quick release buttons.
45. (Cont. 45) MS as Technician slides the cover forward
Audio 45. Slide the hood towards the front of the unit until it stops. 46. Then, lift the hood up and off. 46a. Note that the hood, bezel, and power button are spared as one unit. Do not separate them. 47. Inside the cover, there is a label that shows the system board connectors and DIP switch configuration. 48. To reinstall the hood, lower it straight down on the chassis to within an inch of the back. Slide it backward until the two release buttons snap into place. Ensure the cover is locked by grasping on both sides and sliding it forward. 49. DELETED 50. With the cover off, you have access to these components: the expansion cage. storage bays. power supply. and the system board. 51. To remove the expansion cage, lift evenly on the front and rear corners. 52. The Deskpro 4000S has a combination PCI/ISA slot. Note that the expansion cage and the riser board are spared as one unit. Do not separate them. 53. To replace the expansion cage, align the two tabs on the outside of the cage with the slots in the chassis, and the single tab with the slot in the power supply. 54. Check that the riser board edge connector is aligned with the system board slot 55. then press down on the expansion cage to seat. 56. To remove drives, first rotate the power supply out of the way to gain access to the drive cabling.
46. MS as Technician lifts the hood off 46a. CU hood exterior.
47. CU of label inside cover.
48. MS as Technician reinstalls the hood. 48a. CU of buttons engaging.
49. DELETED 50. BOXES to features as mentioned, except ARROW to system board.
51. MS of the expansion cage Technician lifts the expansion cage out of the chassis 52. CU of riser board inside the cage.
53. MS reinstallation. 53a. CU of tabs- CIRCLES around two slots and tabs at the chassis. 53b. CU single tab- CIRCLE around the slot and tab at the power supply 54. CU of riser card edge inserted into system board slot 55. (see 53) MS of Technician pressing cage into place 56. MS of Technician lifting power supply

57. MS of Technician removing cabling from drives. 57a. CU of CD-ROM cable and adapter 58. CU of CD-ROM for removal.
Audio 57. Remove the power and data cables from each of the drives. Note that the CD-ROM cable is spared with the adapter. Do not separate them. 58. To remove any drive, locate the spring clip associated with the drive. 59. Push the clip away from the drive while sliding the drive backward about one quarter of an inch. Then lift the drive straight up and out of the chassis. All drives are removed in the same manner.
59. CU of spring clip 59a. MS of Technician removing drive
60. DELETED 61. Shot of wafer screws. ARROWS to screws as mentioned. 61a. Shot of standard screws ARROWS to screws as mentioned.
60. DELETED 61. To reinstall any drive, pay attention to the orientation of the screws. The wafer-headed shoulder screws are always on the inboard side of a drive; the standard screws are always on the outboard side in relationship to the chassis. 62. Spare screws are located on the front of the chassis. Both standard and metric threads are provided with both screw types. 63. Align the screws on the drive with the slots in the drive cage. Lower the drive down into the cage. Press gently on the rear of the drive until it latches into place. All drives reinstall in the same manner. 64. DELETED 65. To gain access to the DIMMs or remove the system board, raise the drive cage to the upright position. The drive cage is held in place by a latch near the power supply. To release the latch, press in on the chassis until it disengages. Grasp the drive cage and rotate it upward. Note: the cage will need to be held in the upright position while servicing the unit. 66. For installation or removal of DIMMs, slide the system board back 1 to 2 inches while holding the drive cage in its upright position. This will allow access to both DIMM socket latches.
62. CU of spare screws showing engraving on chassis.
63. MS of Technician aligning the screws, pressing the drive into place, pushing the drive forward until it latches.
64. DELETED 65. MS of Technician raising cage. 65a. CU latch.
66. MS of Technician sliding out system board with left hand, right hand holding drive cage. Fingers of both hands moving to DIMM socket latches. 66a. CU removal of DIMM.
67. Technician removing all cabling while holding the drive cage upright.
Audio 67. To remove the system board, hold the drive cage in its upright position while disconnecting the power switch connector, CD-ROM cable, primary IDE cable, and the floppy cable. 68. Slide the system board out of the chassis. 69. The system board is spared with the tray. Before returning the assembly, remove the heat sink, processor, and DIMM modules. 70. To remove the power supply, disconnect the power connectors from the drives, release the power cable from both cable ties, and remove the power cable from between the floppy and primary IDE data cables. 71. Pivot the power supply to the down position until it rests on the system board connector. 72. Locate the power supply hinge bracket on the bottom side of the power supply. 73. Loosen both T-15 screws just enough to free the bracket and slide it towards the back of the unit. 74. Rotate the power supply up, and lift out of the unit. 75. To reinstall the power supply, begin with the front side first by inserting the pivot point into the hole in the chassis. Rest the power supply on the socket on the system board. Slide the pivot bracket forward so that the pin on the bracket fits into the hole in the power supply. Hold the bracket in place while tightening the rear screw. Release the bracket, then tighten the front screw. Check the installation by pivoting the power supply.

68. (Cont. 67) Technician sliding system board out of chassis. 69. MS system board. BOX processor and DIMM modules with narration. 70. MCU Technician disconnecting and threading power cable.
71. MS Technician lowering power supply 72. CU of power supply hinge bracket
73. (Cont. 72) Technician loosening the hinge bracket screws. Technician sliding bracket to the rear. 74. MS Technician rotating the power supply and lifting it clear 75. CU at pivot pin on chassis at front of power supply. 75a. MS Technician reinstalls power supply.
76. MS of both units side-by-side, covers off CG: Deskpro 4000S Deskpro 4000N
76. Because the Deskpro 4000N shares the same chassis, expansion cage, drive cage, power supply, and system board, with the Deskpro 4000S, its

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Audio servicing procedures are identical. Let's look at what is different between the two models.
77. DELETED 78. DELETED 79. CU of riser board inside expansion cage. 79a. CU of drive cage showing empty diskette and CDROM drive bays and hard drive. 79b. CU of bezel from front.
77. DELETED 78. DELETED 79. The riser board has only one PCI slot, where the Deskpro 4000S has a Combo PCI/ISA slot. There is a hard drive in the internal bay, but no diskette or CD-ROM drives. And the bezel has no openings for removable media devices. The Dual-State power switch, power-on LED and hard drive activity LED are the same as in the Deskpro 4000S. 80. For additional information on removal and replacement procedures for the Deskpro 4000S and 4000N, consult the Maintenance and Service Guide. 81. Thank you for watching this training video on the Compaq Deskpro family of Personal Computers. Please share it with your colleagues for their review. END
80. Slow zoom out from 2-shot 4000S & 4000N, TECH exits set.

81. (Cont. 81)

FADE TO BLACK CREDITS END

Visuals 1. FADE IN: Medium Two-Shot, Scott Sage and Vince Scrimenti stand in front of a professional-looking background. 2. Cont. Shot
Audio 1. SCOTT SAGE: Hi. I'm Scott Sage, Marketing Competitive Analyst for the Compaq Desktop PC Division. 2. VINCE SCRIMENTI: And I'm Vince Scrimenti, Technical Competitive Analyst for the Compaq Desktop PC Division. 3. SCOTT: We're here to compare Compaq's Deskpro family of commercial desktop PCs with Dell's OptiPlex line of commercial desktop PCs. We'll show the differences between the products, and we'll make you familiar with what both manufacturers have to offer. 4. VINCE: We'll compare features, then take a look inside the case, and see how they measure up from the inside. 5.SCOTT: When it's over, we hope you'll understand why all business PCs are not the same, and why choosing the right one is important. Thanks for your time.

3. Cont. Shot

4. Cont. Shot

5. Cont. Shot

DIZ to Title: "Compaq Deskpro and Dell OptiPlex: A Comparison" 6. Fade up to: MS OptiPlex Gs and Deskpro 2000 sit on table in tech set. 6. NARRATOR: Dell's OptiPlex line and Compaq's Deskpro family of personal computers have a similar purpose and positioning in the marketplace. Both lines are designed for the needs of businesses, and intended for enterprise networks. Traditionally, direct-marketing vendors have not had a reputation for high quality in this market, but Dell has made a strong effort to improve the serviceability and manageability of its machines, to compete with showroom manufacturers like Compaq. 7. Each line has several series of systems, designed for three different levels of use in a business. We'll compare three Dell OptiPlex series to their counterparts in the Compaq Deskpro family.
7. Pull out to WS w/room for CG: "Compaq Deskpro 2000 Dell OptiPLex Gs Compaq Deskpro 4000 Dell OptiPlex GXi Compaq Deskpro 6000 Dell Optiplex GXPro"

Compaq Vs. Dell

Final Draft
Visuals 8. Medium two-shot of Gs & 2000. CG: "Dell OptiPLex Gs" & "Compaq Deskpro 2000" over appropriate model as mentioned.
Audio 8. We'll start by taking a look at the Dell OptiPlex Gs and Compaq Deskpro 2000, which are the entry-level systems in their respective lines. They are meant to be the workhorse of the network, on the majority of corporate users' desks. They are inexpensive enough to be deployed in large numbers, but still have features which make them integrate well with the company's computing strategy. 9. Processors range from 133 Megahertz Pentium to 200 Megahertz Pentium Pro in the Compaq, and 133 to 200 Megahertz Pentium processors in the Dell. Dell also offers the 166 and 200 Megahertz processors with Intel's new MMX multimedia-enhanced processor architecture. 10. Compaq has added MMX processors to the Deskpro 6000 series, since the MMX processor is designed for heavy multimedia users who are most likely to purchase systems in the Deskpro 6000 class. There is a very limited customer benefit in equipping an entry-level PC with a processor that provides marginal performance advantages with standard office productivity packages. 11. Deskpro 2000 systems have Enhanced IDE hard drives that range from 1.2 to 2.5 Gigabytes. Enhanced IDE hard drives offered on the OptiPlex Gs range from 1 Gigabyte to 3 Gigabytes. 12. The EIDE hard drives on the Deskpro and OptiPlex include the SMART architecture. SMART drives constantly monitor their own activity, and can alert the user or network administrator of an imminent failure up to 72 hours before it occurs. The SMART standard is based on a technology originally developed by Compaq. 13. Both the Compaq and the Dell feature EDO RAM, expandable to 128 Megabytes through 4 SIMM sockets.
9. CU Compaq Deskpro 2000 CG: "133-MHz Pentium to 200-MHz Pentium Pro" 10a. CU OptiPlex Gs CG: " 133- to 200-Mhz Pentium" CG: "MMX available"
10. ECU Deskpro 6000's processor, with MMX label.
11. CU Compaq Deskpro 2000 at drive bay. CG: "1.2- to 2.5-GB IDE Hard Drives" 11a. CU OptiPlex Gs CG: " 1- to 3-GB IDE Hard Drives" 12. MS Deskpro 2000 &OptiPlex Gs. CG: "SMART Architecture"

13. CU RAM Module. CG: EDO RAM Expandable to 128MB
Visuals 14. WS of OptiPlex GS & Deskpro 2000. CG over Gs: "256 KB Cache" CG over 2000: "256 KB Cache" 15. Cont. Shot. CG both units: "64-bit Video Controller" CG ovr GS; "S3 Trio 64+" CG over 2000; "Cirrus Logic 5436" "Cirrus Logic 5446" "Matrox MGA Millennium" 16. CU Deskpro 2000 CD-ROM Drive. 16a. CU OptiPlex Gs CD-ROM Drive.
Audio 14. All OptiPlex Gs models and Deskpro 2000 models have 256 Kilobyte pipeline-burst secondary caches. 15. Both machines have integrated 64-bit video controllers, but the Dell uses an S3 Trio 64V+ controller, while Compaq's models range from a Cirrus Logic 5436 or 5446 chip, to a Matrox MGA Millennium card. 16. The Deskpro's Pentium Pro desktop models, and all its minitower models, come with an 8X CD-ROM drive, as do all OptiPlex Gs models. 17. Because both the OptiPlex Gs and the Deskpro 2000 are entry-level machines, neither includes a network controller. But either can come with an optional network interface card. 18. All Deskpro and OptiPlex units have network management browsers which conform to the industry-standard Desktop Management Interface, or DMI. But Compaq's support for this standard goes much farther. 19. As a partner in the industry task force that developed the DMI standard, Compaq has implemented DMI in its own comprehensive management package, called Intelligent Manageability. 20. On the Deskpro 2000, Intelligent Manageability includes the SMART drives mentioned earlier, and Asset Control. Asset Control allows you to track serial numbers, manufacturers, and firmware revision levels of all major components in the system. 21. And when you combine Intelligent Manageability with Compaq's network setup utilities, network utilities, and drivers preloaded on the Deskpro, it adds up to a machine that's ready to be fully networked, right out of the box.
17. MS Compaq 10BaseT card next to Deskpro.
18. SCREEN SHOT- OptiPlex DMI browser.
19. SCREEN SHOT- Intelligent Manageability software.
20. SCREEN SHOT- Asset Control.
21. SCREEN SHOT- Network Setup Utilities.
Visuals 22. Compaq Web site screen. 22a. MCU of Compaq Software Support CD's.

Audio 22. Compaq and Dell customers can receive software updates on the manufacturers' World Wide Web sites. But Deskpro users can also subscribe to the Software Support CD program, where monthly CD-ROMs are mailed to administrators with the latest software updates, which can be installed on all Deskpros in the enterprise via the network. 23. Compaq also provides Info Messenger, which gives you proactive e-mail alerts about new technical information and software from Compaq - tailored to your environment and your preferences. Visit "www.compaq.com" on the World Wide Web for more information. 24. The OptiPlex machines can implement features like Asset Control, but only by purchasing a third-party product such as Intel LANdesk. 25. If third-party products are needed on the Deskpro, users also benefit from Compaq's Desktop Management Solutions Partners program. Compaq's strategic alliances with many different vendors of PC LAN management products mean broad compatibility and compliance with industry standards. 26. The OptiPlex comes with the normal OEM version of Microsoft Windows 95 or Windows NT. The system software that comes with the Deskpro includes drivers that are uniquely optimized for the Deskpro's hardware, resulting in optimum performance. 27. And Compaq's Software License Exchange Program means that users can exchange the operating system pre-loaded on their Deskpro for a different Microsoft operating system product. 28. Now let's take a close look at the hardware. All OptiPlex machines benefit from a brand new chassis design, created to make servicing the machines easier, and to compete with similar

4 Final Draft

23. SCREEN SHOT - Info Messenger 23a. CG: " www.compaq.com"
24. SCREEN SHOTor packaging - Intel LANdesk
25. GRAPHIC: logos of strategic alliance partners in Management Solutions program.
26. SCREEN SHOT- standard windows 95 or NT startup screen. 26a. SCREEN SHOT- The Compaq custom version of the OS.
27. GRAPHIC: type on software package explaining License Exchange Program.
28. Slow zoom into OptiPlex GS.

Visuals

Audio serviceability features already in place with Compaq and other manufacturers.
29. Cont. shot, tech enters and prepares to remove cover.
29. First of all, it makes the unit more recyclable, bringing its environmental friendliness to about the same the level of Compaq's machines. Dell's OptiFrame chassis includes: 30. A push-button access cover, 31. A lever-assisted card cage, 32. Tool-less drive removal, 33. And convenient pull tabs on the ribbon cables inside the unit. 34. But opening the case reveals other items that need improvement. The first thing that is noticeable is the air-flow in the chassis. There is a low air flow in the interior of the system, aggravated by obstructed vent holes. 35. This particular OptiPlex Gs unit is the version with the low desktop form factor, or the "GsL." This is the most inexpensive form factor of the Gs, but it has some disadvantages. The case has fewer expansion slots than the other OptiPlex models, and fewer slots than all the Compaq Deskpro models as well. Also, there is no room for full-length cards in the slots, limiting the user's choice of expansion cards. 36. Part of the OptiFrame chassis is a card cage design which can be removed by pulling a thin plastic lever. But if the lever breaks, it is not available as a replacement part. It also doesn't lock without the lever, and is insecurely held within the unit by the system cover. The entire card cage can't be replaced either. And since the design of the cage is proprietary, off-theshelf third-party parts can't be used to replace it.

30. CU tech pushes cover release button, and pulls cover off. 31. CU lever of card cage. 32. CU drive removal. 33. CU pull tabs. 34. CU vent holes ARROWS to show obstructed flow pattern.

35. CU Card slots.

35a. ADD LINE to indicate a full length card that would not fit.
36. CU Card cage. Tech pulls lever and removes cage. Follow to table and cont. CU.
Visuals 37. MS, tech removes the Deskpro cover.
Audio 37. Removing the Deskpro 2000 cover is easy. Just loosen two thumbscrews and push the cover open. 38. And rather than using a card cage, the Deskpro has a snap-out riser. Just remove the riser, and you have full access to the expansion slots. 39. Removing the system board on the OptiPlex Gs is not easy. These power connectors at both ends of the ribbon cables have to be disconnected first. 40. And when replacing the board, you have to insert cables in a precise order. 41. A close look at the system board reveals other design problems. These two voltage regulator capacitors can contact the heat sink, which sits above the processor. This could put the processor, which is costly to replace, at risk. 42. The SRAM chip on this particular unit is scratched badly. This is most likely an isolated incident. However, it may point to issues within Dell's system integration facilities. 43. In fact, similar concerns have been voiced in the computer trade press about Dell's quality standards. A recent article in Computer Reseller News magazine said, quote: "Distribution channel executives said they are finding an alarmingly high Dead On Arrival rate on Dell machines compared with other major vendors. DOA rates on Dell systems, for example, are upward of three times the out-ofbox failure rates on systems from IBM, Compaq, and Hewlett-Packard."
38. CU snap-out riser. Tech removes riser.
39. CU system board. Tech removes two ribbon cables.
40. MCU tech replaces board and re-inserts cables. 41. CU voltage regulator capacitors next to heat sink. Demonstrate close proximity of capacitors to heat sink.

42. ECU SRAM Chip to show scratches.
43. CG: " "[Distribution] channel executives said. they are finding an alarmingly high [Dead On Arrival] rate on Dell machines compared with other major vendors. DOA rates on Dell systems, for example, are upward of three times the out-of-box failure rates on systems from IBM.; Compaq.; and Hewlett-Packard." "The Truth About -- Dell & Gateway: Despite the rhetoric, channel pulls along direct PC marketers" Computer Reseller News Issue 708, November 4, 1996 " 44. ECU 430FX 44a. ECU 430HX
44. Dell also uses the Intel 430FX, or "Triton," PCI controller chipset, while the Deskpro uses the Intel 430HX chipset. The 430HX chipset provides more advanced features, such as

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Audio conformity to PCI 2.0 specifications, and a concurrent PCI bus, which allows two PCI slots to work at the same time. Intel's own tests have concluded that the 430HX chipset is 10 to 15 percent faster than the 430FX. 45. On the Deskpro, all cables and capacitors are free of the heat sink, 46. And the system board slides out easily, without complicated removal of cables. 47. On the Deskpro, removing and replacing a drive is made easier with a rail-free, universal drive bay. Now when replacing drives it is not necessary to purchase brackets or new screws. This saves time and money when adding or replacing new drives. 48. The OptiPlex Gs' drive bays are limited in several ways. There is no accomodation for a second hard drive in the low desktop form factor. 49. And in other form factors, master and slave drive pairs cannot be independently programmed with separate EIDE transfer rates. This means that both drives on the same cable have to run per the slower drive's requirements, reducing performance of the faster drive. 50. Also, hard drives on the same IDE port have to run in different PIO modes. The Deskpro doesn't have this limitation. 51. Installing replacement CD-ROM drives in the OptiPlex Gs is difficult as well. You have to insert all cables into the system board and drive, before you can place the drive into the bay. This makes it possible to pin the fragile ribbon cables under the CD-ROM drive while you're installing it. 52. Now let's look at the power supply. Compaq testing indicates that the power supplies on all Dell OptiPlex models do not consistently

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CG: 10 to 15% Faster than the 430FX" 45. ECU showing open heat sink area. 46. MS Tech removes Compaq system board. 47. MS Tech removes a drive in Compaq unit.
48. MS OptiPlex drive bay area.
49. CU of IDE drives connected by the same cable.
50. CU Drive cable connected to IDE port on integrated controller. 51. Tech installs CD-ROM cables before installing the drive itself. 51a. ECU ribbon cable being pinched during drive installation.
52. CU OptiPlex power supply.
Audio generate as much power as their ratings indicate, which can be a sign of lower quality.
53. CU Compaq power supply. 53a. ECU Compaq power supply hinges. 54. MS open OptiPlex chassis.
53. All the Deskpros' power supplies run at their tested rating. And their hinges are replaceable, unlike the power supply hinges on the OptiPlex. 54. One more fact makes the potential for failure inside the OptiPlex much worse: Dell has not yet made available replacements for certain parts that could wear out during normal use, such as the card cage lever and power supply hinges. 55. So to recap, how does the Compaq Deskpro 2000 stack up against the Dell OptiPlex Gs? It has several advantages that start from the inside out. The Deskpro's more durable design, easier access to components, and availability of replacement parts all translate into a machine that better holds its value over a long lifetime of use. And that hardware is backed up by software that's optimized to work well with the system, and has flexible options for support. Add to that an advantage in manageability, which comes standard out of the box, and you can see how the Deskpro stands out in front of its competition. 56. The Dell OptiPlex GXi and Compaq Deskpro 4000 are the mid-level systems in their lines. They provide more power and flexibility for CPU-intensive applications. 57. Processors range from 133 Megahertz Pentium to 200 Megahertz Pentium Pro in the Compaq, and 133 to 200 Megahertz Pentium processors in the Dell. Dell also offers the 166 and 200 Megahertz processors with MMX. 58. Deskpro 4000 systems have SMART Enhanced IDE hard drives that range from 1.08 Gigabytes to 2.5 Gigabytes. OptiPlex GXi models have SMART EIDE hard drives ranging

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55. Beauty shot of GXs next to Deskpro 2000. 55a. Fade out the light on the GXs so that it is darkened and the 2000 remains illuminated. CG (builds with narration): "More durable design Easier access to components Availability of replacement parts Software optimized for system Flexible support options Intelligent Manageability"

56. DIZ to: MS GXi & 4000. CG: "Dell OptiPLex GXi" & "Compaq Deskpro 4000" over appropriate model as mentioned. 57. Cont. shot, pull out for CG room. Add CG over appropriate model: "133-MHz Pentium to 200-MHz Pentium Pro" " 133- to 200-MHz Pentium" " MMX available" 58. Cont. Shot, CG: "1.08- to 2.5-GB IDE Hard Drives" "1.0- to 3.0-GB IDE Hard Drives"
Audio from 1 Gigabyte to 3 Gigabytes in size.
59. Continue Shot, CG: "Expandable to 256 MB EDO RAM" "128 MB Non-parity EDO RAM or 512 MB Parity EDO ECC RAM" 60. Continue Shot, CG: "256 or 512KB Cache" "256 KB Cache" 61. Cont. Shot, CG: "Cirrus Logic 5446 with 2MB" "S3 Trio 64v+ with 2MB" "Optimized drivers"
59. The Deskpro's memory can be expanded to 256 Megabytes of EDO RAM. The OptiPlex GXi can either be expanded to 128 Megabytes using non-parity EDO RAM, or expanded to 512 Megabytes using parity EDO ECC RAM. 60. OptiPlex GXi models have 256 or 512 Kilobyte pipeline-burst caches. All Deskpro 4000 models have 256 Kilobyte pipeline-burst caches. 61. The Deskpro 4000 comes with an integrated Cirrus Logic 5446 chip, with 2 Megabytes of video memory. The OptiPlex GXi comes standard with an S3 Trio 64V+ controller, with 2 Megabytes of video memory. The two chips are comparable, but Compaq's optimized drivers, preloaded within Windows 95 or NT, bring out extra performance in the Cirrus Logic chip. 62. The Deskpro's 180 and 200 Megahertz Pentium Pro desktop models, and its 166 and 200 Megahertz Minitower models, come with an 8X Enhanced IDE CD-ROM drive. OptiPlex GXi models also come with an 8X EIDE CD-ROM drive. 63. The Deskpro 4000 includes an integrated 10baseT network controller, upgradeable to 100BaseTX. The OptiPlex GXi includes an integrated 10 and 100BaseTX network controller. 64. OptiPlex GXi models also include two Universal Serial Bus, or USB, ports. 65. The Deskpro 4000 and 6000 also include Enhanced Intelligent Manageability, which takes the management features in the Deskpro 2000 even farther. 66. As part of Enhanced Intelligent Manageability, you can use the Insight

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62. CU Deskpro 4000 CD-ROM Drive. CG: "8x EIDE CD-ROM Drive" 61a. CU OptiPlex CD-ROM Drive CG: "8x EIDE CD-ROM Drive"
63. CU back of Deskpro 4000 Ethernet port CG: "10BaseT Upgradeable to 100BaseTX" CU back of OptiPlex GXi Ethernet port. CG: "10 and 100BaseTX" 64. CU USB ports on GXi ARROWS to Ports. CU Deskpro 2000 I/O ports. CIRCLE area of upgrade. 65. SCREEN SHOT- Enhanced Intelligent Manageability.

66. SCREEN SHOT- Insight Manager Personal Editi

Visuals Edition.

Audio Manager Personal Edition to monitor four key areas of a Deskpro system, or all the systems on the network. 67. It gives you Inventory Management through local and remote Asset Control. Not only can you keep track of information about components in your own system, but in other systems across the network as well. 68. It also provides Fault Management. It gives you a picture of all the expansion cards and system boards installed on the system. 69. It alerts you to possible overheating of a system with thermal sensors installed inside the cases of all Deskpro 4000s and 6000s. 70. All Deskpro 4000s and 6000s also include a Smart Cover Sensor, which can sense whether the case has been opened, and report it to Insight Manager. Insight Manager then alerts the network administrator that the machine is being tampered with. 71. The Deskpro 4000 also has SMART EIDE hard drives, as mentioned earlier. 72. You also get Security Management, with features that track who has access to the systems, and Software Support Management, which allows you to update software over the network. 73. Like the OptiPlex Gs, the GXi only includes a standard DMI browser. To use features comparable to Enhanced Intelligent Manageability, it would need a third-party software package, such as Intel LANDesk. 74. Moving on to hardware, the Dell OptiPlex GXi has an OptiFrame Chassis, and like the Gs, comes in either the low profile or midsize desktop form factor. Both varieties of the GXi have the same problems with card and drive cages, heat flow and access to the system board as the OptiFrame Chassis on the Gs. It

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67. SCREEN SHOT- Remote Asset Control.
68. SCREEN SHOT - Expansion card and system board information in Insight Manager. 69. CU thermal sensor. 69a. SCREEN SHOT - Thermal warning in Insight Manager. 70. CU Smart Cover Sensor. 70a. SCREEN SHOT - Open cover warning in Insight Manager.
71. SCREEN SHOT - Drive failure warning in Insight Manager. 72. SCREEN SHOT- Security Management. 72a. SCREEN SHOT- Software Support Management.
73. SCREEN SHOT or software packaging for Intel LANDesk.
74. Tech pulls off OptiPlex GXi chassis cover, camera zoom in slowly.
Audio also has the same issues with the nonreplaceable lever and power supply hinges.

75. Cont. above shot. 76. CU tech removing OptiPlex GXi power cable, then drive connector in order to remove floppy.
75. The Deskpro 4000's power supply is surgetolerant, and can handle voltage spikes. 76. The OptiPlex's floppy drive connector must be removed first, before removing the power connector. But the proper and safe way is to remove the power connector before the floppy connector is removed. The procedure used on the Dell also adds service time.
77. Tech removes OptiPlex GXi HD IDE connector 77. The OptiPlex GXi's IDE hard drive connector must be removed before the CDbefore removing CD-ROM cable. ROM cable can be removed. The Deskpro 77a. CU Deskpro drive cabling. allows access to any cable at any time. 78. CU pan of OptiPlex GXi system board, obscured by drive bays and cables. 78a. MS Tech replacing Deskpro 4000 system board. 79. CU OptiPlex GXi system board replacement and tech starts to replace cables in exact sequence. 78. System board removal on the OptiPlex is hampered by the hard drive bays and cables, slowing down service time. System board removal and replacement on the Dell takes about ten minutes. On the Compaq, it takes about five minutes at the most. 79. And when re-installing the system board on the Dell, cables must be hooked up in an exact sequence. If you don't follow the sequence, you must unplug all of them and start over, adding service cost. 80. The control panel connector is fed through a cut-out in the chassis, and cannot be redirected. It is very difficult to remove the system board without exposing the cable to trauma. 81. On this particular unit, the DRAM DIMMs are scratched badly. This again may point to issues regarding Dell's system integration facilities. 82. The locking hook on the case is prone to bend in replacement of the case cover, and may eventually wear or snap off. 83. And plastic cover flanges may snap off during normal use.

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80. MCU OptiPlex GXi control panel cable stressed as the system board is removed.
81. ECU OptiPlex GXi DRAM DIMM scratches.
82. ECU Case locking hook.
83. ECU OptiPlex GXi plastic cover flange, d ff
Visuals snapped off. 84. Beauty shot of GXi next to Deskpro 4000. 84a. Fade out the light on the GXi so that it is darkened and the 4000 remains illuminated. CG (builds with narration): "Durable, serviceable design Surge-tolerant power supply SMART SCSI drives Pentium Pro processors available Enhanced Intelligent Manageability"

84. It all boils down to several reasons why the Compaq Deskpro 4000 has the edge on the Dell OptiPlex GXi. It starts with the durable, highly serviceable hardware design found in all the Deskpro models. It continues with some important hardware features the Dell doesn't have, like a surge-tolerant power supply and available Pentium Pro processors. And the advantages reach the pinnacle with Enhanced Intelligent Manageability right out of the box, to protect your company's investment, and make your team run smoothly. 85. Lastly, at the top of the two product lines are the Dell OptiPlex GX Pro, and the Compaq Deskpro 6000. These machines are meant to be feature-rich, for "power users" seeking bestin-class performance. 86. Processors range from 166 Megahertz Pentium to 200 Megahertz Pentium Pro, with MMX, in the Deskpro 6000. The OptiPlex GX Pro is available with either single or dual 180 or 200 Megahertz Pentium Pro processors. Compaq firmly believes that end-users seeking dual-processing capability, and who are most likely to use it, will generally be seeking a workstation-class product. General and advanced office productivity software packages do not take full advantage of dual-processing capability, rendering the feature unjustifiable from a price-performance standpoint. 87. Deskpro 6000 systems have SMART Ultra/Wide SCSI hard drives that range from 1.08 Gigabytes to 4.2 Gigabytes. OptiPlex GX Pro models either have SMART EIDE hard drives, 2 or 3 Gigabytes in size, or 2- or 4 Gigabyte Ultra/Wide SCSI drives. SCSI drives and graphics options can also be added to the OptiPlex GXi to make it a competitor to the Deskpro 6000. But it is important to note that the SMART feature is not available with Dell's SCSI drives.

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85. DIZ to: MS of OptiPlex GX Pro and Compaq Deskpro 6000. CG: "Dell OptiPLex GX Pro" & "Compaq Deskpro 6000" over appropriate model as mentioned. 86. Cont. shot zoom out to shot to make room for CG added next to appropriate unit: "166-MHz Pentium to 200-MHz Pentium Pro with MMX" "Single or Dual 180- or 200-MHz Pentium Pro with MMX"
87. Cont. Shot. CG over appropriate unit: "1.08- to 4.2-GB SMART Ultra/Wide SCSI Hard Dives" "2- or 3-GB SMART EIDE Hard Drives" "2- or 4-GB Ultra/Wide SCSI Hard Drives" "SMARTSCSI not available"
Visuals 88. SCREEN SHOT- Enhanced Intelligent Manageability.
Audio 88. The Deskpro 6000 includes Enhanced Intelligent Manageability with remote Access Control, thermal sensors, Smart Cover Sensors, and all the other manageability features the Deskpro 4000 has. The OptiPlex GX Pro still just includes a basic DMI browser, but it also also has Dell's Thermal Shutdown Utility. This utility protects the system by detecting temperature variations and automatically putting the system through a soft power-down if necessary. 89. The Deskpro 6000 uses EDO RAM, expandable to 256 Megabytes via SIMM modules. The OptiPlex GX Pro uses EDO ECC RAM, expandable to 512 Megabytes with DIMM modules. 90. OptiPlex GX Pro models have 256 or 512 Kilobyte caches, while all Deskpro 6000 models have 512 Kilobyte caches. 91. The Deskpro 6000 comes standard with a Matrox MGA Millennium graphics card with 2 Megabytes of dual-ported Windows RAM. The OptiPlex GX Pro comes standard with an S3 Trio 64V+ controller. It can be upgraded with either the Matrox card, or a Number Nine PCI graphics card with 4 Megabytes of memory, at an extra cost. The performance of the Deskpro 6000 Model 6200/2150/CDS Matrox MGA Millennium graphics solution is between 8 and 14 percent faster in the mainstream Winbench 96 benchmark than the Number Nine Imagine 128 solution from Dell. And for even better performance, the Deskpro's graphics controllers use drivers optimized specifically for the Deskpro, preloaded within Windows NT. 92. All Deskpro 6000 models come with a choice of either an 8X SCSI CD-ROM drive, or a 6X EIDE rewritable PD-CD drive, plus integrated Enhanced Business Audio. OptiPlex

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89. CU EDO RAM Modules next to 6000. CG: Expandable to 256 MB EDO RAM via SIMM Modules" 89a. CU EDO ECC RAM next to GX Pro. CG: Expandable to 512 MB EDO ECC RAM via DIMM modules. 90. MS of OptiPlex. CG: "256 or 512 KB Cache" 90a. MS of Deskpro CG: "512 KB Cache" 91. MS of GX pro and 6000 w/room for CG. CG over appropriate model: "Matrox MGA Millennium card with 2 MB Dual Ported Windows RAM" "Integrated S3 Trio 64V+ upgraded to Matrox or Number 9 card with 4 MB" 91b. CG "8 to 14% faster" 91c. CG "Optimized Windows NT Drivers"
92. CU Deskpro 6000 CD-ROM Drive CG: "8x SCSI CD-ROM Drive or 6x EIDE PD-CD Drive with integrated Enhanced Business Audio"
Visuals 92a. CU GX Pro CD-ROM Drive CG: "8x EIDE or SCSI CD-ROM Drive with integrated Vibra 16 sound system" 93. CU Deskpro 6000 I/O Panel. CG: "10BaseT, Upgradeable to 100BaseTX" CU OptiPlex GX Pro I/O Panel. CG: "100Base TX" 94. CU USB Ports on GX Pro ARROWS to Ports. CU I/O panel of 2000. CIRCLE area of upgrade. 95. MS Tech removes GX Pro's cover, slow zoom into open chassis.
Audio GX Pro models come with either an EIDE or SCSI 8X CD-ROM drive, and an integrated Vibra 16 sound system. 93. The Deskpro includes an integrated 10baseT network controller, upgradeable to 100BaseTX. The OptiPlex comes standard with an integrated 100BaseTX controller. 94. OptiPlex GX Pro models also include two hot-pluggable USB ports. 95. Looking at the GX Pro's hardware, its OptiFrame Chassis is virtually identical to that on the GXi, so it is subject to many of the same serviceability problems, from access to components, to design of the drive and card cages, to durability of the locking hooks, cover flanges, and levers. 96. The Deskpro 6000's power supply is surgetolerant, just like the one in the 4000. 97. In the Optiplex GX Pro, heat problems may be aggravated by cable placement and component stacking. 98. And the awkward location of the power connector puts undue force on the DIMM modules. Over time, this could cause power connectors to scar. 99. So in a nutshell, how does the Compaq Deskpro 6000 compare to the Dell OptiPlex GX Pro? The top of the line Deskpro provides more flexible storage options, like SMART SCSI drives and a rewritable PD-CD drive. And on top of that, it has the durability, serviceability, and built-in manageability that make the other Deskpro series the leaders in their classes too.

96. CU Deskpro 6000 power supply. 97. MS GX Pro power supply showing nearby cables and components. 98. CU power connectors near DIMM modules in GX Pro. Show proximite of cables to DIMM modules. 99. Beauty shot of GX Pro next to Deskpro 6000. 99a. Fade out the light on the GX Pro so that it is darkened and the 6000 remains illuminated. CG (builds with narration): "Poweful, practical single-processor designs SMART SCSI drives Rewritable PD-CD drive Durable and serviceable Enhanced Intelligent Manageability"
Visuals ENDING MUSIC UP DIZ to: 100. Beauty shot of all three Deskpro machines.
100. And that, after all, is the point of the Compaq Deskpro family of commercial desktop computers. The Deskpros are different, because Compaq's approach to business computing is different. Value doesn't just mean how much a machine costs when you buy it - it also means how affordable it will be to use it, maintain it and expand it over a long lifetime. Direct-marketing vendors like Dell have worked to better compete with Compaq in the market, but their systems won't be as good a value as Compaq's until they share this insightful philosophy. MUSIC OUT.
FADE TO BLACK FADE UP END TITLES Deskpro is a registered trademark of Compaq Computer Corporation. Product names mentioned herein or products shown in this video may be trademarks and or registered trademarks of their respective companies. No part of this video may be reproduced in any form without prior written consent from Compaq Computer Corporation. Information contained in this video is subject to change without notice. Compaq Computer Corporation shall not be held liable for technical or editorial errors or omissions contained herein, nor for incidental or consequential damages resulting from the furnishing, performance, or use of this video. 1997 Compaq Computer Corporation