Compro Technology, Inc.
Product Name Video Encorder Interface Dimension Watch TV on PC 3D Y/C Separation Straight-to-Disc Remote Power Off Temperature Control Power management FM Stereo Radio TV Stereo MPEG Video Formats Support AVI Format Recording Formats Max. Recording Resolution Max. Video Bit-Rate Remote Control Still Frame Capture Channel Surfing Timeshifting Deinterlacing Supported OS Software PVR Software DVD Software FM Software Tweak Y/C Utility Ulead PhotoExplorer 8 SE Ulead DVD MovieFactory 2 SE Ulead VideoStudio 7 SE I/O Connector TV Input FM Input Video Input Video Output Stereo Audio Input Audio Output IR Input Power Cable Yes
VideoMate USB TV Tuner Boxes Comparison Table
VideoMate For You / Stereo Software USB 2.0 11.5x9.0x2.9 cm Yes Yes Yes MPEG-1/MPEG-2/MPEG-4 Yes VCD/DVD/Custom 720x480 (NTSC) 720x576 (PAL) 10Mbps Yes Yes Yes Yes Yes XP/2000 ComproPVR Yes S-Video/Composite Stereo Input/Output Yes On box VideoMate Action Software USB 2.0 11.7x7.2x2.8 cm Yes Yes MPEG-1/MPEG-2/MPEG-4 VCD/SVCD/DVD/Custom 720x480 (NTSC) 720x576 (PAL) 10Mbps Yes Yes Yes Yes Yes XP/2000 ComproPVR 2 ComproDVD 2 Yes Yes S-Video/Composite Yes Yes (for Win2000) On box USB Power Y-Cable USB Cable Audio Patch Cable USB Power Y-Cable Mini-Din S to S-VID/Audio Out VideoMate Action / FM Software USB 2.0 11.7x7.2x2.8 cm Yes Yes Yes MPEG-1/MPEG-2/MPEG-4 VCD/SVCD/DVD/Custom 720x480 (NTSC) 720x576 (PAL) 10Mbps Yes Yes Yes Yes Yes XP/2000 ComproPVR 2 ComproDVD 2 ComproFM 2 Yes Yes Yes S-Video/Composite Yes Yes (for Win2000) On box USB Power Y-Cable USB Cable Audio Patch Cable USB Power Y-Cable Mini-Din S to S-VID/Audio Out FM antenna VideoMate Action / Stereo Software USB 2.0 11.7x7.2x2.8 cm Yes Yes Yes MPEG-1/MPEG-2/MPEG-4 VCD/SVCD/DVD/Custom 720x480 (NTSC) 720x576 (PAL) 10Mbps Yes Yes Yes Yes Yes XP/2000 ComproPVR 2 ComproDVD 2 Yes Yes S-Video/Composite Yes Yes (for Win2000) On box USB Power Y-Cable USB Cable Audio Patch Cable USB Power Y-Cable Mini-Din S to S-VID/Audio Out VideoMate Action Pro Software USB 2.0 11.7x7.2x2.8 cm Yes Yes Yes Yes MPEG-1/MPEG-2/MPEG-4 VCD/SVCD/DVD/Custom 720x480 (NTSC) 720x576 (PAL) 10Mbps Yes Yes Yes Yes Yes XP/2000 ComproPVR 2 ComproDVD 2 ComproFM 2 Yes Yes Yes S-Video/Composite Yes Yes (for Win2000) On box USB Power Y-Cable USB Cable Audio Patch Cable USB Power Y-Cable Mini-Din S to S-VID/Audio Out FM antenna VideoMate Action Ultra Software USB 2.0 11.7x7.2x2.8 cm Yes Yes (PAL & NTSC) Yes Yes Yes Yes MPEG-1/MPEG-2/MPEG-4 VCD/SVCD/DVD/Custom 720x480 (NTSC) 720x576 (PAL) 10Mbps Yes Yes Yes Yes Yes XP/2000 ComproPVR 2 ComproDVD 2 ComproFM 2 Yes Yes Yes Yes Yes Yes S-Video/Composite Yes Yes (for Win2000) On box USB Power Y-Cable USB Cable Audio Patch Cable USB Power Y-Cable Mini-Din S to S-VID/Audio Out FM antenna (Portable design) VideoMate Live Hardware USB 2.0/1.1 17.5x11.5x2.3 cm Yes Yes Yes Yes Yes MPEG-1/MPEG-2 VCD/SVCD/DVD/Custom 720x480 (NTSC) 720x576 (PAL) 15Mbps Yes Yes Yes Yes Yes XP/2000/Me/98SE ComproPVR ComproDVD Yes Yes Yes S-Video/Composite S-Video/Composite Yes Yes On box Power Adaptor USB Cable Audio Patch Cable S-Video Cable Composite Video Cable Mini-Din S to S-VID/Composite Mini-Din S to Composite Power Adaptor Power Cable
VideoMate For You Software USB 2.0 11.5x9.0x2.9 cm Yes Yes MPEG-1/MPEG-2/MPEG-4 Yes VCD/DVD/Custom 720x480 (NTSC) 720x576 (PAL) 10Mbps Yes Yes Yes Yes Yes XP/2000/Me/98SE ComproPVR
S-Video/Composite Stereo Input On box USB Power Y-Cable

Cables

USB Cable USB Power Y-Cable
USB Cable Audio Patch Cable
Note: All the products specification maybe vary without further notice.

Other Features

Scheduling: Schedule ComproPVR to record your favorite shows at a later date or periodically. Supports Power Up scheduling if your hardware supports it, i.e. VideoMate TV Gold and VideoMate TV Gold Plus. Timeshifting: Pause or Replay live TV without interrupting an ongoing recording session. Channel Surfing: Quick overview of channels in a 4x4 thumbnail grid. Closed Caption: Display overlaid text information, where available. Capture: Capture still images from TV programs. Display Window: Watch TV programs in a scalable display window or in full screen mode.

Installation

Usually, ComproPVR is automatically installed upon inserting the installation CD into your CD drive. Follow the instructions of the software installer. You can also manually install it by inserting the installation CD. Open Explorer, double-click on the setup.exe in the folder named ComproPVR. ComproPVR will be installed right away.

Updates

User satisfaction is the first priority for Compro Technology. Your opinion is crucial in improving our products. Therefore, Compro Technology is continuously improving our products. You can download the latest version of ComproPVR from our website at http://www.comprousa.com/download
After downloading the patch files of ComproPVR, just double-click the update file. It will automatically start the installation program. Restart the computer when prompted.
A version of ComproPVR must be installed on your computer to install the updates.

Remove the Software

You can remove ComproPVR through Add/Remove Programs in Control Panel. Find the ComproPVR entry in and click on the "Remove" button. ComproPVR will be removed from your computer.

Remote Control

Definitions and Usage
Remote control keypad lets you control the ComproPVR application with a familiar, user-friendly interface. The next two pages describe how to use the remote control to operate ComproPVR.
The Compro remote control cannot be reprogrammed to control other appliances such as your VCR or satellite decoder box.
Number 0-11* 34* 35* ComproPVR Function Number keys Mute sound Zoom In/Out (Full Screen) Start/Stop ComproDVD Start/Stop ComproFM Start/Stop ComproPVR Replay Pause when playing MPEG files or enable timeshifting when watching live TV Advance Jump to previous channel Stop MPEG file playback or stop timeshifting mode Tab function in play list Open the on-line help file Open setup dialog box Up Arrow Replay Down Arrow Advance Volume Adjustment Open play list Channel Up Channel Down Record Video source select: TV, S-Video, Composite Channel surfing Closed caption Enable and setup sleep timer ComproFM Function Pre-set stations Mute Not used Start/Stop ComproDVD Start/Stop ComproFM Start/Stop ComproPVR Rewind Play/Pause during playback Forward Jump to last channel Not used Tab function in play list Open on-line help file Open properties setup dialog box Up Arrow Not used Down Arrow Not used Volume Adjustment Open play list Channel Up Channel Down Record Not used Not used Not used Enable and setup sleep timer

Video Source

First, select your video source, Cable or Antenna.

Autoscan

The first time you start ComproPVR, Autoscan will automatically scan for available TV channels for both Cable signal and Antenna signals. You can rescan the channels at any time by pressing the Autoscan button. 1. ComproPVR will automatically scan all available channels for content. The number of scanned channels varies according to whether you use antenna or cable TV input and your country settings. 2. You can interrupt the scanning process by pressing the Stop button. 3. When Autoscan is finished, detected channels are automatically enabled and marked with the green check mark. Channels, where a valid signal could not be detected, are disabled and marked with a blank. After you are finished scanning for available channels, you may select OK to return to the display window, or customize the channel list according to your preferences, as described below.

Channel Naming

You can customize the channel names by following these steps. Step1. Double-click on the Description field of the channel you wish to rename. Step2. Type a new name in the text box. Step3. Repeat steps 1 through 2 for any other channels you wish to rename.
Step4. Click OK to confirm your modifications.

Set Mem+

During the Autoscan process, ComproPVR automatically detects and enables channels with valid signal. By default, every available channel will be enabled and marked with the green icon. However, you can shorten the list of enabled channels to reduce channel-browsing time. Customize your list by enabling or disabling channels from the channel list by clicking on the green icon. Disabled channels will not shown when you use the channel Up and Down or channel surfing functions.
Set Lock (Parental Control)
By default, ComproPVR lets you access all available channels. A Parental Control feature allows you to restrict the viewing of certain channels altogether or during limited times. You can lock a channel by clicking in the column labeled Lock next to the channel number you wish to restrict. You will then see a red check mark in the box next to the channel. You can unlock it by clicking the check mark. To use this feature, you should first set a password and follow these steps: Step1. Start ComproPVR and click on the Options button and select the Channels tab. Step2. Click on the Password button and enter the new password in the fields labeled Password and Confirm. Step3. If you previously set a password, you must also enter the old password in the appropriate field. Step4. Click on the OK button.

ComproPVR User Interface Change Password
Click on the Password button. Enter the old password in the field labeled Old Password. Then enter the new password in the field labeled Password and Confirm.

Fine Tuning

ComproPVR includes a fine-tuning feature. Select the channel you wish to fine tune and press the button labeled, "Fine Tune." You may then adjust the slider and then press the button labeled, "Exit." Fine-tuning is normally unnecessary.
Use Default Channel Table
The channel table contains data used to tune TV channels. This should be selected, i.e., enabled, unless you are otherwise instructed.

Video/Audio Options

The Video/Audio options tab lets you configure the way ComproPVR displays video and audio.
Please verify all TV settings before using ComproPVR for the first time or if you are experiencing difficulties, such as "No video."

Source

Select the video source from among TV, S-video, or Composite. Also you can click the button on the control panel to switch video sources.
ComproPVR User Interface Country/Region
Use the pull-down menu to select the country you are in. This allows ComproPVR to use the correct set of frequencies for TV tuning.

Video Format

Select the proper video format for your area from the drop-down menu. The options available depend on the standards supported by the TV tuner in your system. The NTSC standard is used in United States, Canada, Japan, Taiwan and parts of Central and South America. It specifies 525 lines of display at 30 frames per second. The PAL standard is used in most of Europe, Australia, China and parts of Central and South America, and specifies 625 lines at 25 frames per second. Additionally, each TV system uses slightly different frequencies. Therefore, it is important to choose the correct settings.

Aspect Ratio

Select the display screen aspect ratio, the ratio of screen width to screen height. The default ratio is 4:3. You may also choose the 16:9 wide-screen or custom ratios. If you select a standard ratio, i.e., 4:3 or 16:9, the screen will retain this ratio when you resize it. If you select a Custom, ratio, you can modify the ratio by clicking and dragging the lower-right corner of the ComproPVR display window.

Video Properties Sliders

Use the sliders in this area to adjust: Brightness: Adjusts the amount of white in the image. Hue: Adjusts whether the image looks red, green, blue, yellow, orange, etc. Contrast: Adjusts the gradation of tone between the
image highlights, mid-tones, and shadows. Saturation: Adjusts the color intensity of the image. Press the Default button to reset the sliders to their original positions.
Pressing the Default button for Video Properties sometimes fixes the situation where you have audio but a blank (black) or off-color video.

Audio Mode

You can select Stereo, Mono or SAP in this dialog box.
Stereo and SAP sound may not be available in your area or for all programs in your area.

Turn on OSD

When you select the checkbox next to Turn on OSD (On-Screen Display), channel information such as channel numbers, channel names, and audio quality will be displayed as you switch channels. When this box is unchecked no information will be displayed.

Sleep Mode

You can enable sleep mode and set the time delay before ComproPVR automatically shuts itself off.

Recording Options

Here, you can see the hard disk space available for recording. You can also set the storage destination folder and MPEG recording quality parameters.
You wont see this tab when using VideoMate Live. Please see the MPEG Settings below for relevant options.
Recorded Programs Folder (Path)
Click on the button to set the folder where recorded programs are stored. Check that you have ample disk space to store recorded programs.

Recording Quality

Here you can select the video and audio quality settings of recorded programs. ComproPVR includes useful quality presets, from VCD to DVD-quality.
You can also use custom settings by following these steps. Format: Choose between MPEG-1 or MPEG-2 video encoding formats. For example, select MPEG-1 if you want VCD format or select MPEG-2 if you want SVCD format. Dimension: Select the recording resolution, from 160x120 to 720x480. Video Bit rate: Video bit rate is expressed in kilobits per second. The higher the bit rate, the more processing power and disk space are required to record and playback video programs. Audio Bit rate: Audio bit rate is expressed in kilobits per second. The higher the bit rate, the more processing power and disk space are required to record and playback video programs. Current settings are shown on the right side of dialog box. They will tell you the available recording time using the current settings.

Using higher quality settings can cause significantly greater disk utilization without commensurately higher quality results. If you have limited free disk space, you should try different quality levels or bit rates to find the optimal combination of video quality and disk space utilization for your needs. The SVCD profile is sufficient for recording live TV. Not all formats are available for all products.
Set the amount of programming skipped, in seconds, when you press the Replay and Advance buttons during video playback.
ComproPVR User Interface Video Smoothing
Enable the video smoothing function during recording. Video smoothing makes the video recording quality smoother but it increases CPU utilization.

Noise Removal

Remove video "noise" during MPEG encoding. It makes images more clear and clean. This function increases CPU utilization.

Hardware Scaling

Enable the hardware scaling function during recording. It is recommended to turn this on.

Adjust Volume

You can adjust recording audio volume here. Moving the bar to the right will increase recording audio volume.
MPEG settings (VideoMate Live only)
This tab appears only if you are using VideoMate Live USB 2.0. Here, you can change settings related to video recording. You can see the hard disk space available for recording and set the default storage destination folder. You can also optimize the MPEG recording quality parameters to meet your requirements.
Here you can select the video and audio quality settings of recorded programs. ComproPVR includes useful quality presets, from VCD to DVD-quality. You can also use custom settings by following these steps. Dimension: Select the recording resolution, from VCD to DVD-quality. Video Bit rate: Video bit rate is expressed in Megabits per second. The higher the bit rate, the more processing
power and disk space are required to record and playback video programs. Audio Frequencies: Choose between 44.1KHz and 48KHz audio frequencies. Current settings are shown on the right side of dialog box. They will tell you the available recording time using the current settings.
Using the highest quality settings can significantly increase disk and CPU utilization without commensurately increasing picture quality. If you have limited free disk space, you should try different quality levels or bit rates to find the optimal combination of video quality and disk space utilization for your needs.

Timeshifting Options

Here you can configure the Timeshifting operation.
When using VideoMate Live, the timeshifting quality settings are taken from the MPEG Settings Options tabs, described on above.

Buffered Time

Set the amount of programming that is stored, or buffered during Timeshifting. It also shows the total recording time available. Do not set the Buffered Time to consume all free disk space.

Enabling the automatic logon function is only necessary when you need to type user name and password to logon to Windows. The Windows Domain name is not the Internet domain name that you may be familiar with, e.g., Yahoo.com. Windows Domains usually only exist in business networks. For most users, this field should be left blank. Your password will be stored on your computer. There is a chance that your password could be discovered by another user The ComproPVR does not use the logon information for any other purpose.
Recording Settings Schedule mode: There are two ways to set the schedule. Recording: At the set time, ComproPVR starts recording the program. Reminder: At the set time, ComproPVR starts showing the program without recording it. Video Source: Select video source from CATV or Antenna. Channel: Select the channel you want to record. Audio mode: Select the audio source you want to record. Mute speakers while recording: Check this box to mute speakers while recording. This feature is useful if the program is to be recorded while you are asleep. Quality Settings Quality settings: Select the video quality at which you wish to record. Refer to the Video File Formats Table (page 30) to better understand the relationship between video quality and disk usage. Date/Time Settings Once: Select this to record this program once. Repeat: Select this to record this program repeatedly. You can select any kind of combination in a week to record the programs repeatedly. You can press Weekday or Daily button to select multiple days. Press Clear to uncheck the boxes. Date/Start Date: Select the date you want to record the program or the start date for repeat scheduling. Start time: Select the starting time for recording. Duration: Amount of programming to be recorded. OK: Click it to add this schedule.
Check your PC system clock for accuracy. The ComproPVR scheduler program must be running (orange circle visible in the system tray).

Timeshifting

Timeshifting lets you pause, replay, or skip commercials during live TV, without interrupting an ongoing recording session. Timeshifting gives you absolute control over how you watch television, like never before. For example, you watch your favorite sporting event, pause the live action and help yourself to an ice-cold beverage from the fridge. Timeshifting temporary saves the video to your hard disk for a specified period of time. When you return to your seat, you can resume viewing the program from the point when you left.

Timeshifting can use significant disk space and cannot automatically skip commercials.

Additional Discussion

In timeshifting, you are recording to and playing back from the same video file or buffer. You can playback from various locations in that buffer. Similar to video playback, you can pause, fast-forward, and rewind. A major difference, however, is that ComproPVR is simultaneously recording live television. This means you will see greater CPU utilization during timeshifting because you are simultaneously recording and playing recorded videos. At full DVD quality, timeshifting can require up to a 1.7 GHz CPU.
Timeshifting and Playback modes also differ in that Timeshifting lets you pause and replay live TV while Playback only allows you to replay a previously recorded program.

Using Timeshifting

Press the Timeshifting button and the Time Monitoring bar will appear. (See below.) The Time Monitoring bar informs you of how much of the timeshifting buffer is in use You can also use your mouse to drag the Time Control Shuttle to jump to a specific time in the program. You may also press the Advance (for commercial skip) and Replay (for instant replay) buttons on the control panel or remote control to navigate through the program.

Playback

ComproPVR can play recorded video files. Press the Play button to open the Play dialog box. Highlight the file name in the program list, double-click or press Play to start playback. During playback, the display area of the control panel provides information about currently playing program and provides playback control functions. To delete a recorded program, open the Play dialog box, highlight the file name on the program list, and press the Delete button.

Still Image Capture

Click on the capture icon on the control panel or press the keyboard shortcut "P" to capture an image of the display window.
A screen capture dialog will appear. Click on the Save to save the screen capture to a file. Click on View to view the image in your default image viewer. Click on Edit buttons to edit the file in your default image editing application. The screen capture image size is fixed at 640 x 480.

Channel Surfing

You must configure the TV and Channels properties before using the Channel Surfing features.

Channel Browsing

When watching TV, you can browse channels with the Channel Down buttons to and Channel Up scroll up and down through the available, enabled channels. The keyboard shortcuts Page Up and Page Dn, and the Compro remote control can also be used. Jump directly to the desired channel by using the number pad on your keyboard or remote control. The Last Channel (recall) button jumps back to the previously selected TV channel. If the On-Screen Display function is enabled on the Display Options page, channel information will appear briefly in the corner of the display window as you switch channels.

Some channel numbers may not be available. Check the Channels Options section, page 12, for more information on editing the list of enabled channels.
ComproPVR User's Guide Channel Surfing
While watching TV, the channel surfing feature displays a 4x4 grid of channel images to give you an overview of available programming. To start the channel surfing feature, press the Channel Surfing button on the ComproPVR control panel. Thumbnail images will begin to appear in the display window. With your mouse, click on the program you wish to watch and you will exit surf mode. You can also return to normal mode by clicking on the Channel Surfing button again. You can reduce the number of channels displayed during surf mode, by disabling channels from the channel list in the Channels Options dialog. Doing so also prevents access to those channels with the channel UP and DOWN buttons.
Closed Captioning (USA only)
The closed captioning feature is used to display overlaid text captions. This feature is only available with programming that provides Closed Captioning. Press the Closed Caption button to enable or disable closed captioning. If supported, the overlaid text captions will be displayed.
Teletext (PAL TV systems only)
ComproPVR includes Teletext display capabilities. Press the button to activate Teletext functions. Availability of specific Teletext features depends on your local TV broadcasters.
Browse the Compro Support Web Page
Pressing the button will open a browser window and displays the Compro Support web page. Compro technical support web pages are here. http://www.comprousa.com/support

ComproFM

ComproFM lets you enjoy FM radio programs on your PC, with your VideoMate TV Gold+ card. Listen to music or other programs while you work or browse the Internet. You can also record your favorite programs to MP3, WMA, and WAV formats for later playback on your PC or other MP3 player (purchased separately). ComproFM is only available with VideoMate Gold Plus.
Supports VideoMate TV Gold Plus PCI Tuner Card. Listen to and record live FM programs. Focus on ease-of-use by providing user interfaces that resemble those you are already familiar with, including wireless remote control. Capture audio from any station and encode them to WAV, WMA or MP3 formats.
The ComproFM control panel resembles the controls on a radio. Keep in mind that not all options are available at all times, and may be grayed out or inaccessible, depending on your hardware setup and FM services available.
Keyboard Shortcut Z Ctrl-W Page Up Page Down N R F1 Ctrl-A K Ctrl-S S M I E Space Bar O
Description Minimize ComproFM Exit ComproFM Station Up - Jump up to next pre-set station Station Down - Jump down to next pre-set station Last station - Jump back to last selected station Record - Start recording FM audio program to system Online Help System - Open HTML help file Always on top Random access button Stereo/Mono switch Properties - Open FM radio properties window Mute - Press to mute or restore sound About window - Shows ComproFM radio version and copyright information Open a browser window and go to the Compro web site. Play - Begin playback of recorded program Stop - Stop current action, e.g., recording, playback, Timeshifting.

ICON Keyboard Shortcut Right Arrow Key Description
Channel searching / Forward when playing audio files

Left Arrow Key

Channel searching / Backward when playing audio files

Space Bar n/a

Pause - Suspend playback Show/Hide number pad
ComproFM is also a digital audio recorder. ComproFM can record FM programming and save it to your hard disk. ComproFM supports several encoding methods, letting you choose between high quality and economical use of disk space. To instantly start recording: 1. Press the Record button. ComproFM starts recording the audio currently showing in the display window. It will save it to a file on your disk. 2. Press the Stop button to stop recording.
3. When you stop recording, ComproFM prompts you to name the file containing the recorded video. Enter the name and press OK. To playback the recorded file, press the Play button and select the file you wish to listen to.
The actual disk space used primarily depends on the quality settings for recording. A higher quality setting, e.g., CD-quality, requires significantly more disk space than a lower quality setting, such as MP3-quality.

ComproFM On-Line Help

For more details about ComproFM, please see the ComproFM Users Guide on your Compro software CD or see the ComproFM on-line help. Alternatively, you may download the Guide from our website. http://www.comprousa.com/download
Browse the Compro Web Site
Pressing the button will open a browser window and display the Compro Support web page. Compro technical support web pages are here. http://www.comprousa.com/support

Troubleshooting

Driver Installation
The most common cause of problems with ComproPVR is incorrect installation of the WDM drivers or TV Tuner card drivers. If you have problems watching, recording, or timeshifting live TV, please check the status of the WDM drivers or TV Tuner card drivers with Device Manager.

VideoMate Cinema

When using VideoMate Cinema, you should see four WDM drivers on the Sound, video and game controllers section of Windows Device Manager. They are: nVidia WDM A/V Crossbar nVidia WDM TV Audio Crossbar nVidia WDM TV Tuner nVidia WDM Video Capture (universal)
ComproPVR User's Guide VideoMate TV Tuner card
If you are using the Compro PCI Tuner card, you should see VideoMate TV Capture VideoMate TV Tuner drivers, in the "Sound, video and game controllers" section of Windows Device Manager.
If these drivers are not there, uninstalling and reinstalling the VideoMate TV drivers or WDM drivers can help. Use the Add/Remove Programs in Control Panel applet to uninstall the old drivers if you see the icon. Then reinstalling the drivers should fix this problem.

Error Code: 0x1000006

This error code generally indicates a WDM driver installation problem. Please uninstall and reinstall the drivers, as described above. If the problem persists after the reinstallation process, your problem could be caused by an IRQ conflict.
IRQ conflicts occur when other devices, in your computer e.g., network or sound cards, share the same IRQ with your TV tuner card or graphics card. Please try the following to avoid this problem.
Please open the Device Manager and choose "View -> Resource by type." Click on the "+" besides Interrupt request (IRQ). You should see the following.
Make sure no other device is using the same IRQ number as the graphics card. If some devices are using the same IRQ, removing the conflicting devices can help. For example, unplug USB devices such as USB printer, USB disks, etc.
Then reinstall the WDM drivers and restart ComproPVR. If the problem persists, you should try removing conflicting more devices. These devices are typically other PCI cards. Verify that the graphics card is using an independent IRQ by checking Windows Device Manager. After you can successfully use ComproPVR, install the other devices one at a time. Restart your system and test ComproPVR after installing each card.

VideoMate TV Tuner card

To determine if there is an IRQ conflict, please open the Device Manager and choose View -> Resource by type. Click on the "+" mark next to Interrupt request (IRQ). You should see the following.
Make sure there is no other device using the same IRQ as VideoMate TV card. If some devices are sharing the same IRQ, remove the other PCI devices and move the TV tuner card to the fourth PCI slot away from the AGP slot, if possible. Then reinstall the TV card drivers. This usually solves the problem. Try running ComproPVR again. If the problem persists, move the PCI TV Tuner card to another PCI slot. Make sure the PCI TV card is using an independent IRQ by checking Windows Device Manager. After you can successfully use ComproPVR, install the other PCI devices one at a time. Restart your system and test ComproPVR after installing each card.
Networking, sound, and SCSI cards need IRQs.If they use the same IRQ, you may encounter a similar problem.

Audio OK / No Video

The main reason for this problem usually is the result of an IRQ conflict. Please see Error Code: 0x1000006, above, to solve it.

Video OK / No Audio

If you can view the TV picture but get no audio, you should check the following: Check the Windows Volume Control dialog for muted sound or volume levels that are too low. (Double-click on the speaker icon in the system tray to see the Volume Control dialog.)
If you are using an external audio patch cable, verify that it is connected between the Audio-Out of TV tuner card and Line-In of your sound card and that you selected the audio source to be Line-In. If using the internal audio patch cable, check that it is connected between the internal Audio-Out of the TV tuner card and AUX-IN of your sound card and that you selected the audio source to AUX. If you are using VideoMate Live or VideoMate For You, make sure you select the audio source to Wave. Please refer to your hardware installation guides for more information.
No audio on the recorded file
This may be a result of choosing the wrong record audio source in the System Device in ComproPVR Settings. If you are using an external audio patch cable, verify that it is connected between the Audio-Out of TV tuner card and Line-In of your sound card and that you selected the audio source to be Line-In. If using the internal audio patch cable, check that it is connected between the internal Audio-Out of the TV tuner card and AUX-In of your sound card and that you selected the audio source to AUX. If you are using VideoMate Live or VideoMate For You, make sure you select the audio source to Wave. Check the ComproPVR in the Record tab of Settings dialog for recording volume levels that is not too low. [The Recording and Live audio inputs are normally the same.]
Poor live picture quality while recording

Update your video card drivers. Please visit the support web site of your video card vendor. If you still have problems, please install the latest ComproPVR patch from our website.
Troubleshooting Recorded file cannot be played
The main reason for this problem usually is the result of installing other CODEC software like Nimo. This kind of software forces applications to use their CODEC for play back. Therefore, the recorded file cannot be played since a different CODEC is being used for playback. Reinstalling DirectX usually solves the problem. If you still have problems, uninstall the CODEC software.
Recorded file lags while playing back
Video recording uses significant CPU resources. If CPU usage hits 100% while recording, the quality of your recordings may suffer. If this happens, close other applications while recording or use a lower recording resolution, such as VCD or SVCD formats.
ComproPVR shuts down when starting to record
This could be the result of an IRQ conflict. Please check Error Code: 0x1000006, above, to solve it. This may also happen when your system is unstable, such as when overclocking, Please reset your system to the default settings. Other times, the cause is interference from other applications. Please close them to solve the problem.
My system cannot Power Up
First, you need hardware that supports Power Up, such as, VideoMate TV Gold or Gold Plus. Second, make sure you connect the Power Up circuit. Please refer the installation guide for more information. Third, make sure you see a green LED lid on the VideoMate TV Gold or Gold plus tuner card. If you didnt see the green light, your motherboard does not support the standby power. You can only use Power Up with motherboards that provide standby power.
Fourth, Power Up will start your computer in advance of 5 minutes before the schedule time. If you set schedule on 4 oclock, Power up will wake up your computer on 3:55. Therefore, you need to shut down the computer before 3:54 in order to let Power Up start the computer. Fifth, make sure you have the correct schedule time, Also, verify your system time or clock. Finally, it is possible that your power supply doesnt provide the standard 5V standby power. Therefore, changing your power supply might help.

Contacting Compro Technical Support
Before you submit an email for support, please check our FAQs at http://www.comprousa.com/support When contacting Compro for technical support, please use the Compro support request form and provide as much of the requested information as possible. Please write the details in order to determine the problem. And also provide the product serial number (15 or 19 digits numbers) on the Tuner Box or the PCI card. Please use the form from below. http://comprousa.com/support/form.htm