CAU TION: Safe ty Instr u c tions
w w w. d e l l. c o m | s u p p o r t. d e l l. c o m
CAUTION: Safety Instructions (continued)
To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter. To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS). Ensure that nothing rests on your computers cables and that the cables are not located where they can be stepped on or tripped over. Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting out interior components. Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your computer; do not place your computer in a closed-in wall unit or on a bed, sofa, or rug. Do not use your computer during an electrical storm unless the AC adapter cable has been disconnected from the electrical outlet. When you use the AC adapter to run the computer or to charge the battery, place the AC adapter in a ventilated area, such as a desk top or on the floor. The AC adapter may become hot during normal operation of your computer. Use care when handling the adapter during or immediately after operation.
CAUTION: Safety Ins tr uctions
As you use your computer, observe the following safe-handling guidelines.
CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed.
Your computer is equipped with one of the following: A fixed-voltage power supply Computers with a fixed-voltage power supply do not have a voltage selection switch on the back panel and operate at only one voltage (see the regulatory label on the outside of the computer for its operating voltage). An auto-sensing voltage circuit Computers with an auto-sensing voltage circuit do not have a voltage selection switch on the back panel and automatically detect the correct operating voltage. A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage.

NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the switch for the voltage that most closely matches the AC power available in your location. For Japan, the voltage selection switch must be set to the 115-V position even though the AC power available in Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location.
Before working inside the computer, unplug the computer to help prevent electric shock or system board damage. Certain system board components continue to receive power any time the computer is connected to AC power.
W h e n U s i n g Yo u r C o m p ut e r
When Using Your Computer (continued)
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely. NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer. 3
Perform an orderly computer shutdown using the operating system menu. Turn off your computer and any devices connected to the computer. Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the computer, before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.
Disconnect your computer and devices, including the monitor, from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer. Doing so reduces the potential for personal injury or shock.
In addition, take note of these safety guidelines when appropriate: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

HINT: Some music and game CDs are copyprotected. If you have a CD that cannot be copied, you must use the original CD for everyday use.
All four project programs are available on the Easy CD Creator Basic Select a Project menu screen. To view the Select a Project menu screen, click the Start button, point to All Programs Roxio Easy CD Creator, and then click Project Selector.
Using Easy CD Creator Basic
See the Easy CD Creator Basic documentation for instructions on how to use the program, information about different recording techniques, and CD media limitations. The Easy CD Creator Basic documentation is located in the Microsoft Windows XP Help and Support Center (see page 36). The documentation is also provided on the Dell Dimension ResourceCD, which is included with your computer. Each Easy CD Creator Basic project program also has thorough online help files.
Using Blank CD-R Discs or Blank CD-RW Discs
Your CD-RW drive writes to two different types of recording mediaCD-R and CD-RW discs. Use blank CD-R (CD-Recordable) disks to record music or permanently store data files. After creating a CD-R disc, you cannot write to that disc again without changing your method of recording (see the Roxio documentation for more information). Use blank CD-RW (CD-ReWritable) discs when you want to write, erase, rewrite, and update your files onto CDs.

Helpful Tips

You must use the Easy CD Creator Basic project programs to copy and record all music and data CDs. You can use Windows Explorer to drag and drop files to a CD-R or CD-RW disc only after you first use DirectCD to format the disc. You must use CD-R discs to burn music CDs that you want to play in regular stereos. CD-RW discs do not play in most home or car stereos. If you want to copy files from the Internet or files from a floppy or Zip drive, copy those files to your hard drive first, and then burn your CD. Your CD-RW drive requires a steady stream of data to properly record. Direct Internet downloads, floppy drives, and Zip drives may not be able to provide a steady data stream to your CD-RW drive. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. Ensure that you set the sampling rate to at least 128 Kbps when you burn MP3 files to a CD. Otherwise, recording errors may occur. Do not burn a blank CD-R or CD-RW disc to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording. Use a blank CD-RW disc to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the CD-RW disc and try again. You can also use blank CD-RW discs to test music file projects before you record the project permanently to a blank CD-R disc. See the Roxio support website at support.roxio.com for additional helpful tips.

How to Copy a CD

HINT: If you have a DVD/CD-RW combo drive and experience recording problems, first check for available software patches at the Dell Support website at support.dell.com and if necessary, the Roxio support website at support.roxio.com.
This procedure assumes that your computer is equipped with a single CD-RW drive (without an additional CD drive). If your computer is equipped with both types of drives, see the Roxio documentation for instructions on how to copy CDs from a CD drive to a CD-RW drive.
Click the Start button, point to All Programs Roxio Easy CD Creator, and then click Project Selector. The Select a Project window appears. Click Disc Copier. (Disc Copier is titled "CD Copier" in some versions of Easy CD Creator Basic.) The Disc Copier window appears and displays your CD-RW drive in the Copy from and the Record to lists.
Insert the source CD that you want to copy into the CD-RW drive. The Disc Copier project program briefly checks the source CD in the CD-RW drive to ensure that it is a readable CD.
Click Copy. Depending on the size of the files that are being copied, the copy process may take a few minutes.
After the source CD is copied, remove the source CD from the CD-RW drive tray. The CD-RW drive tray opens automatically after the source CD is copied.
HINT: You must use CD-R discs to burn music CDs that you want to play in regular stereos. CD-RW discs do not play in most home or car stereos.
Insert a blank CD into the CD-RW drive and close the tray. The recording starts automatically.
After the recording completes, click OK.
NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. 3
Save and close any open files and exit any open programs. Click the Start button and then click Turn off Computer. Click Turn off. The computer automatically turns off after the shutdown process finishes.
HINT: If you are having difficulty turning off your computer, see "General Problems" on page 42.
Turn off your monitor and any other devices connected to power.

SECTION 2

Solving Problems
Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems IEEE 1394 Problems Keyboard Problems Mouse Problems Network Problems PC Card Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems

Problems writing to a CD-RW drive
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D- R W D I S C For information on power conservation modes, see the Tell Me How help file or search for the keyword standby in Windows Help. To access help files, see page 36. C L O S E O T H E R P R O G R A M S The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW. HINT: If you disable standby mode to write to a CD-RW drive, remember to reenable standby mode when you finish writing to the CD.

DVD drive problems

HINT: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. TE S T T H E D R I V E W I T H A N O T H E R DVD Insert another DVD to eliminate the possibility that the original DVD is defective. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E Double-click My Computer on the desktop. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. C L E A N T H E D I S C See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see page 36. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 64.

Hard drive problems

RUN CHECK DISK 1 Double-click My Computer on the desktop. 2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties. 3 Click the Tools tab. 4 Under Error-checking, click Check Now. 5 Click Start. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 64.
E-Mail, Modem, and Internet Problems
C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem. C H E C K T H E T E L E P H O N E J A C K Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. U S E A D I F F E R E N T T E L E P H O N E L I N E If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

Sound and Speaker Problems
C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED O N See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computers front-panel headphone connector. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R U N T H E S P E A K E R D I A G N O S T I C S Some speaker systems have selfdiagnostics. See the speaker documentation for diagnostics instructions. R E I N S T A L L T H E A U D I O ( S O U N D ) D R I V E R See page 61. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 64. HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.
Video and Monitor Problems

If the screen is blank

HINT: See the monitor documentation for troubleshooting procedures. C H E C K T H E M O N I T O R P O W E R L I G H T If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. P R E S S T H E M O N I T O R P O W E R B U T T O N Firmly press the button to ensure that the monitor is turned on. C H E C K T H E M O N I T O R C A B L E C O N N E C T I O N Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) Ensure that the video cable is connected as shown on the setup diagram for your computer. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. S W A P T H E P O W E R C A B L E S Swap the computer and monitor power cables to determine if the power cable is defective. TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D ) If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TE S T A N O T H E R M O N I T O R If another monitor is available, connect it to the computer. C H E C K T H E D I A G N O S T I C L I G H T S See page 58.
C H E C K T H E M O N I T O R S E T T I N G S See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button, and then click Control Panel. 2 Click Appearance and Themes. 3 Click Display, and then click the Settings tab. 4 Try different settings for Screen resolution and Color quality. R E S T O R E T H E R E C O M M E N D E D S E T T I N G S Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 36. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 64.

Other failure has occurred.

Drivers

What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Many drivers such as the keyboard driver come with your Microsoft Windows operating system. You may need to install drivers if you: Upgrade your operating system Reinstall your operating system Connect or install a new device
If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary, to update the driver.

Identifying Drivers

Click the Start button and click Control Panel. In the Control Panel window, under Pick a Category, click Performance and Maintenance. In the Performance and Maintenance window, click System. In the System Properties screen, click the Hardware tab. Click Device Manager. In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling Drivers

NOTICE: The Dell Support website and your Dell Dimension ResourceCD provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. To use Device Driver Rollback:
Click the Start button and click Control Panel. In the Control Panel window, under Pick a Category, click Performance and Maintenance. In the Performance and Maintenance window, click System. In the System Properties screen, click the Hardware tab. Click Device Manager. In the Device Manager window, right-click the device for which the new driver was installed and click Properties. Click the Drivers tab. Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see page 62) to return your computer to the operating state that existed before you installed the new driver.
Using the Dell Dimension ResourceCD
If using Device Driver Rollback or System Restore (see page 62) does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD:

With the Windows desktop displayed, insert the ResourceCD into the CD or DVD drive. If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.
HINT: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, those drivers might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with that product.
When the ResourceCD installation program starts, follow the prompts on the screen. When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer. When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive. At the Welcome Dell System Owner screen, click Next. A message stating that the ResourceCD is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window.
Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.

Using System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for information on using System Restore. To access Windows Help, see page 36.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
Click the Start button and click Help and Support. Click System Restore. Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after installing a device driver, first try using Device Driver Rollback (see page 13) to resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 3
Click the Start button, point to All Programs> Accessories> System Tools, and then click System Restore. Ensure that Restore my computer to an earlier time is selected and click Next. Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.
Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.
Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.
After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 3
Click the Start button, point to All Programs> Accessories> System Tools, and then click System Restore. Select Undo my last restoration and click Next. Click Next. The System Restore screen appears and the computer restarts. After the computer restarts, click OK.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:
Click the Start button and click Control Panel. Click Performance and Maintenance. Click System. Click the System Restore tab. Make sure that Turn off System Restore is unchecked.
If a particular driver is not listed, then that driver is not required by your operating system.
Resolving Software and Hardware Incompatibilities
Microsoft Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP:

Click the Start button and click Control Panel. Click Performance and Maintenance and click System.
Click the Hardware tab and click Device Manager. In the Device Manager list, check for conflicts with the other devices. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.
Double-click any conflict to display the Properties window. If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.
Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager.
To use the Windows XP Hardware Troubleshooter:
Click the Start button and click Help and Support. Type hardware troubleshooter in the Search field and click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.
Reinstalling Microsoft Windows XP

Before You Reinstall

If you are reinstalling the Windows XP operating system to correct a problem with a newly installed driver, use Windows XP Device Driver Rollback (see page 61) to replace the device driver with the previously installed version. If Device Driver Rollback does not resolve the problem, then use System Restore (see page 62) to return your operating system to the operating state it was in before you installed the new device driver.

Reinstalling Windows XP

To reinstall Windows XP perform the steps in the following sections in the , order in which they are listed.
The reinstallation process can take 1 to 2 hours to complete. After the reinstallation is complete, you need to reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs. installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP disable any virus protection , software installed on your computer before you reinstall Windows XP See the. documentation that came with the software for instructions.

10 microphone connector 11 USB 2.0 connectors (4)
12 keyboard connector 13 diagnostic lights (4) 14 video connector 15 serial connector
If you have a standard keyboard, plug it into the purple keyboard connector. If you have a USB keyboard, plug it into a USB connector. Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see page 58. Plug the cable from your monitor into the blue connector. Connect a serial device to the serial connector.
To prevent damage to your computer, the front door is designed to "break away" if it is opened too far. To reattach the front door:
Shut down the computer (see page 31). Disconnect the computers power cable from the electrical outlet.
HINT: The top hinge arm clicks when it is moved to the closed positionthe bottom hinge arm does not.
Move the hinge arms to the closed position. Align the two clips on the inside of the front door with the two hinge arms. Press inward on the front door until it clips to both hinge arms.
hinge arms (2) in closed position front-door clips (2)
Opening the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1
Shut down the computer (see page 31).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Turn off any attached devices and disconnect them from their electrical outlets. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Remove the computer stand (see page 19).
NOTICE: Ensure that there is sufficient space to support the open coverat least 30 cm (1 ft) of desk top space.
Press the two release buttons until the cover is free to swing up.
NOTICE: Open the cover slowly to ensure that you do not damage any cables.
Raise the back of the cover, and pivot it toward the front of the computer.
HINT: Make sure that the computer is oriented with the cable security tab on top, as shown in the illustration.

cable security tab

back of computer
release buttons (one on each side)
Looking Inside Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board.

CD or DVD drive

hard drive system board heat sink and blower assembly

card slots

power supply

System Board

Adding Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, look under "Memory" in "Technical Specifications" on page 86.
HINT: Memory purchased from Dell is covered under your computer warranty. 1
Turn off any attached devices and disconnect them from their electrical outlets. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Remove the computer stand (see page 19). Open the computer cover (see page 74). If necessary, remove a memory module:
Press out the securing clip at each end of the memory module connector. Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.
To insert a module, press out the securing clip at each end of the memory module connector.
memory connector closest to microprocessor
securing clips (2) connector
Align the notch on the bottom of the module with the crossbar in the connector.
notch memory module cutouts (2)
crossbar NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 9
Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
Connect your computer and devices to electrical outlets, and turn them on. Right-click the My Computer icon and then click Properties. Click the General tab. To verify that the memory is installed correctly, check the amount of memory (RAM) listed.
Ensure that all cables are connected, and fold cables out of the way. Make sure that cables are not routed over the drive cagethey will prevent the cover from closing properly. Ensure that no tools or extra parts are left inside the computer. Pivot the cover down and ensure that the release buttons click into place. Attach the computer stand (see page 19).
Connect your computer and devices to electrical outlets, and turn them on.

SECTION 5

Appendix
Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy Contacting Dell Regulatory Information
Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width (maximum) PCI 33 MHz one low profile 120 pins 32 bits Intel 845G four 24 APIC mode 4 Mb (512 KB) 400-MHz data rate Intel Celeron 8-KB 128-KB

Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 Department Name or Service Area, Website and E-Mail Address
HINT: Toll-free numbers are for use within the country for which they are listed.
Area Codes, Local Numbers, and Toll-Free Numbers
Website: support.jp.dell.com Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) Public Sales (government agencies, educational institutions, and medical institutions) Global Segment Japan Individual User Faxbox Service Switchboard toll-free: 0120-1984-98 81-44-556-4162 toll-free: 0120-1982-26 81-44-520-1435 toll-free: 0120-1984-33 81-44-556-556-556-556-556-556-556-556-556-556-556-4300
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computer systems, contribute to the electromagnetic environment. Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving antenna. Relocate the computer with respect to the receiver. Move the computer away from the receiver. Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell computer systems are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: Class A is typically for business or industrial environments. Class B is typically for residential environments.

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Inside Track

Hiroshi Hamada is vice president, North Asia Region, Dell
Crossing the business and cultural divide
To achieve high levels of growth on an international scale, companies must understand how their customers geographies, languages, and societal values affect business challenges. More specifically, if a business wishes to stay ahead in an increasingly competitive global market, it must respond to customer needs with region-specific products and services.
By communicating closely with the Product Group in Austin, we continue to provide products that are in line with the regional markets technology trends
As Dell strengthens its hold on the PC, server, and storage markets around the globe, the North Asia region promises to yield a wealth of opportunities for us to increase our presence in the area. A subregion of Asia Pacific/Japan (APJ) consisting of China, South Korea, and Japan, North Asia has rapidly growing PC, server, and storage markets that present numerous business opportunities for Dell. Competing globally means competing locally Many of the competitors in the North Asia region are huge, local home-electronics companies. Not only do they aggressively seek to be technology leaders by incorporating audio/visual features into PCs, but they also focus very seriously on the local customers preferences and needs in terms of product designssuch as extremely thin, light notebooks. Dell takes a similar approach. To better compete against large local companies and meet customers needs, Dell has launched region-specific products in the North Asia region. In China, Dell launched the Smart PC in July 2001. Other region-specific models include the Dell OptiPlex L60, OptiPlex GX50n, and Dell Dimension 2350n. In Japan, Dell launched the Dimension 4500C in May 2002, and has since launched the Dimension 2300C, Dell Latitude V700, and Dimension 4590T.
From Austin to Asia, Dell meets customer needs All of these region-specific products were very well received by our customers because they addressed specific needs of this customer segment. By communicating closely with the Product Group in Austin, we continue to provide products that are in line with the regional markets technology trends. Regional councils also help us to establish and implement best practices that are unique to the North Asia region. In a market where customers have so many choices, brand recognition is key. We know that a robust brand can be developed only by consistent delivery of high customer satisfaction. For Dell, the goal to provide a positive customer experience is a never-ending journey. HIROSHI HAMADA

DELL INSIGHT AUGUST 2003